At Buckley Heating & Cooling, we take pride in providing reliable, affordable energy products along with heating and cooling services for your year-round home comfort. We are a full-service company offering fuel delivery, energy-efficient products to help reduce your energy costs, important maintenance services, service plans, and much more. Whether you choose to heat your home with fuel oil or propane, gain peace of mind with our convenient automatic fuel delivery service this winter!
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
1632 KINGSTOWN RD, Peace Dale, RI 02879
Knowledgeable friendly service
The absolute worst customer service. Go elsewhere!
Professional installation, responsive service.
Always deliver on time,fair prices,awesome staff
Excellent friendly service!
Fast and professional propane service and generator installation
quick to respond, staff is friendly and work to fix problem
Trying for two months to get a service appointment. Terrible customer service.
WERE VERY PROMPT TO A SELF INDUCED FUEL EXPIRATION, WAS THE ONLY 24 HOUR CO. I CALLED THAT CALLED BACK AND SOLVED MY PROBLEM
TECHNICIAN WAS ON TIME ARRIVING, HAD CORRECT PARTS, AND DID A GREAT JOB. THANK YOU
Friendly, efficient, knowledgeable from the front desk, oil delivery guys and service department. Thank you!
non responsive. impossible online bill payment. not available via phone during business hours.
I would like to become one of your oil delivery drivers come November 2020..I will be in before then around September to apply..thank you..
Rarely answer the phone. Long wait if so. Priced high. When on automatic delivery they fill when prices are premium and frequently. Wouldn’t recommend this service.
Great service…called and came same day…technician knowledgeable, friendly, and addressed issue at no charge.
Immediate response time when contacted
I don’t know about the quality of their work, but texting and driving on the highway almost hitting multiple cars they are great at!
I’ve used them for a Central Air install and for oil. Never had a problem.
Getting through is a problem sometimes.
I have had no known use of the propane, which is on standby, for my generator, in case of an emergency. Hard to rate.
The absolute worst people we have ever dealt with on Aquidneck. Damaged our building and despite promises to pay for repairs never did. Completely dishonest.
Amazing service and decent prices!
stop harassing me…i ave been making timely payment for 30 years.
during difficult times I am amazed how well things are working in getting us the things we need. However, the price for oil is astounding.
Nearly impossible to connect with a human being by phone. Message machine and no return calls. Heating required service and still five days later waiting for a call to schedule. Buyer beware….we have moved on.
I was satisfied with the work, but the appointment ended getting pushed back later than expected.
Consistently outstanding service! Thank you!
I’m supposed to be on automatic delivery and every month for the past 7 years I have to call them. Why do they call it automatic delivery
Buyer Beware !!!!!! I requested 100 gallons of fuel and they filled it. Then they charged me 3.78 a gallon which I thought was high. I researched and found other prices were around 2.39 a gallon. This place WILL screw you.
Called Friday, set up Monday delivery. Never came. Called Tuesday afternoon and was hung up on. Called the next day and got ‘not sure what happened’. No problem taking my $ though. Good luck folks!
This is one of the worse companies I have ever dealt with. You can’t get a hold of anyone, they have no pricing on items to be repaired. I had the fire department at my house on Tuesday. The issue is still not solved. Ridiculous They don’t even deserve 1 star.
The good: prompt service, and courteous staff. The bad: the original repair didn’t fix the problem. The good: they returned promptly, did a temporary fix to restore service, and returned shortly thereafter with a permanent repair. All-in-all, it was a good experience.
Very sad to say but I am not sure what has happened to the service with this company. In the last 2 years it is almost impossible to speak to a customer service representative. Messages are left and no one returns for days. Scheduled …
Call wait times on average 15 to 30 minutes. Scheduled a service call, took a day off of work, they said they’d be here between 8-12. No show by 11 so I called (waited 30 minutes to talk to someone) to confirm that they were still planning …
Customer service and pricing protection have plummeted with this company over the past 5 years. Billing discrepancies are common and nearly impossible to resolve. Oil prices are literally higher now than any other competitor in the area. Avoid.
If I could rate Buckley a zero I would. Service has degraded severely over the past three years, and gotten even worse since being bought by Petro. Looking for a new provider at present. Our whole experience with Buckley has been horrible.
Do your homework, and keep checking their own oil prices vs the market. They raised our oil price to $3.80 a gallon while other companies are charging less than $3 a gallon for oil. When I called to ask, they said we weren’t using enough oil so they raised the price per gallon to make up the difference without telling us.
Terrible customer service. Terrible communication. They have lied to us about price per gallon multiple times and have refilled us twice in 2 weeks for no reason (we had plenty of gas). They can’t even pretend to care or be helpful. Will never recommend to a friend.
Always takes them forever to answer the phone. The person who I “need to talk to” is never available. 2 weeks after refilling our tanks they continue billing us for amounts of propane that aren’t even possible to refill after only 2 weeks. The days they say they came and refilled, no one was there.
Work was done perfectly to install me AC. Thank oh Adrian our salesman for making sure it all got done. Have been with Buckley for old for years. Don’t love the answering service but the actual workers are great
They responded immediately when I had a propane leak yesterday. Unfortunately for me the tech could not show until after hours rates. Very grateful the issue was fixed/sealed last night.
Used to be great to work with. Their customer service is non existent now. My A/C wasn’t working. I called on a wednesday, for a service call and did not hear from them yet (that was 2 weeks ago), luckily my system started working. The phone call I did receive was how did we respond to your service request?…. really???
Buckley installed a navien combi boiler two years ago. The first power outage I had blew the boiler. It was over a weekend. They had no gas emergency line. I left a message at the propane emergency line. Someone called me back hours later. …
Awful experience; if we weren’t renting and obligated to use them, I would have switched a long time ago. We’ve been three weeks without a working AC unit; the first time they came by they told our landlord it ‘probably just needed to thaw …
We could make use of an existing fuel depot on the island here in Portsmouth , The Federal government needs to get rid of it .They don’t use it. Anymore .
Great to use For heating oil . …
Our backup generator failed during the storm outage. You sent out a tech the same day. He got the generator going and has called for a second appointment to do a full tuneup. He was smart, personable and got the job done.
Easily the most expensive company for propane, won’t give us anything but nonanswers when we try to figure out why they’re delivering so frequently despite us hardly actually using our gas. The house is always kept freezing. …
Buckley may have saved my marriage! I was in desperate need of a delivery after running my tank nearly to empty. The delivery manager Kevin called me himself and arranged for someone to hand deliver oil so I would have heat. They were then able to make a delivery the very next day! Thank you Buckley!
They came to look at my furnace in November. They told me the problem and told me they would order the part and repair it. I’ve called them numerous times. First to see how much the part was, that took almost 3 weeks of numerous phone …
Had a brilliant experience with Buckley Heating and Cooling during the recent storm. We have a propane generator and the Generator stopped suddenly around 1:00 am on Sat morning. My wife called the company’s 24 hour hot line and less than …
GUESS WHO DIDN’T SHOW UP FOR THE SECOND SCHEDULED SERVICE APPOINTMENT??? WHAT IS GOING ON THERE? AND YOU STILL CAN’T GET THROUGH TO CUSTOMER SERVICE. …
Probably THE best oil, propane people in the state. I have had to replace my furnace, central a/c, oil lines recently and they have been above and beyond! I cannot recommend them more highly. They also supply propane for my generator and fireplace and are on call 24/7.
My husband and I had a whole-house, standby generator installed this year. The electrician provided us with a list of local propane dealers. Buckley was right at the top of the list. I did call a few, but Buckley was, by far, the most …
Some of the worst customer service I’ve ever encountered. From the initial call to set up service to the first fill up, of an existing tank on the property mind you, took 7 weeks. I understand being busy, problem is I was continually told …
When there’s a problem, Buckley techs show up and get it fixed. The service contract is worth every penny for that moment when there’s no heat and hot water and you need it fixed *today*. (Special mention: Erick – but we’ve had nothing but good experiences with this company for a lot of years.)
5 years ago apparently they were bought out by a larger company and their service has degraded immensely due to awful communication among the service workers and the company. Even the techs have admitted this. Full story below. …
I have been a Buckely customer for over 20 years and I must say the company has gone downhill in the past 2 1/2 years.
Their customer service is horrible!! I spend winters in Florida and have always …
We lost our air conditioning on a Tuesday. We called Buckley, and the dispatcher was very sympathetic. He called us back within a few hours, and had scheduled a team to remedy the problem. Arnold and Dylan called when they were on their …
Why do you keep delivering oil to my house? We cancelled our service last year. Twice we’ve asked you not to come back. Twice you’ve filled our tank without permission. You’re a full dollar a gallon more that Smithco, our current supplier. I suggest you match their price on this last tank or come and take it back.
Always leave check for payment on front door Been doing this for years Last delivery came driver didn’t pick up check I had no idea that he came until next day when I walked by the tank and found the paperwork stuffed on top of tank soaking …
It’s a good thing I have a warm cup of tea to keep me warm in January since Buckley has let us run out of heating oil AGAIN. Something is lost in translation with ‘automatic delivery’. ”Automatic’ for Buckley means make sure you check …
I would never use them again. When they replaced my furnace they left the old one sitting in my yard so long I got a complaint from the town. Then a year later I get a bill for a service agreement with propane. After not doing business with …
Service used to be exceptional but this is no longer true. It’s very difficult to speak with someone over the phone; short staffed? Whatever the reason it’s poor customer service. Once you speak with someone they are extremely helpful …
Be aware of Buckley! I’ve had them as my LP supplier for close to 5 years. We placed a service call in Sept. ’18 for the furnace. They came out and ‘fixed’ problem. We put the heat on for the first time in October. The furnace didn’t work. …
I have to say that the Buckley Heating and Cooling I began doing business with 15 years ago and the one now are definitely not the same. When I call I am often on hold for 11 minutes then sent to a voice mail box without an answer. A return …
There is not enough space here to document all the service failures from this organization. Among them are not answering their phone, not returning calls, not returning emails (sent on their own site), waiting 6 weeks in the middle of …
I would give a zero if I could. Buckley came to our house on CHRISTMAS EVE and took our propane tank without us knowing. Come Christmas morning when we are making breakfast for our whole family (20+ people) we had no stove to cook on. Go …
A horrible experience from the beginning! I requested an oil delivery for a 100 gallons and was charged the proper amount while on the phone with Buckley. I come home to find out they filled the tank with 187 gallons and are now asking me …
Called on 7/1 to have our Tank filled. Told they would call us back 7/6. No one called. Called on 7/7 and was told they can’t fill until 7/14 !! 2 weeks to get gas for my Stove! If you are looking to switch to propane, look elsewhere. Been a Customer for 12 years and I’ll be looking for a new service ASAP!
Gave them 1 star because I couldn’t give zero. Do not know what has happened to Buckley, but apparently enough people use them that they don’t care about their poor rating on Google. We pay over $500 a year for “24/365” coverage and I …
First and foremost there needs to be a quicker response time. After my initial call at 11 pm (on hold for 20+ min), where I expressed urgency as the house smelled as if there was a gas leak and was told to call the fire dept, I was assured …
Only thing I like about Buckley Heating is Erick with Tech. I had no heat for a day or two and customer service was horrible to try and talk with. We were getting a snow storm and I was left with no hot water or heat. They knew of the storm …
Wish I could give ZERO stars! I just cancelled my account with Buckley after 20 years of getting ripped off with the highest prices. She was so rude and hung up on me! The company has gone downhill since Matt Buckley sold the company. …
just bad and unhelpful. The owners response to this was that “my concerns were resolved”, but that’s not true. They were never resolved and since I’m renting my apartment, I have no option to switch companies. Do not use Buckley
We have used Buckley to install two split-level AC/Heater units in our house and currently use them for our boiler service. …
Terrible experience.
They thought they could come on my property remove their tanks with my propane fuel in it without reimbursement! …
Installers were fantastic. Secretary was fantastic. The customer service was awful. The rep did not size my system correctly and left us cold from January to March with a newborn in the house. Bill did not respond to emails or phone calls …
I have been a regular customer of Buckley for over 17 years. For the past 2-3 days I have been trying to call and schedule a delivery, because our “auto” delivery doesn’t sem to come soon enough. I have to keep leaving a call back number …
I had been having some issues with the plumbing work that had been done previously and because of the pandemic I oftentimes would reach the NY call center rather than my local Buckley/Petro branch and things weren’t going so well. …
We were looking to replace the electric stove in our new house with a propane fueled one. We called several local companies, and no one would even bother to give us a quote, as we’d literally only be cooking with the propane. Buckley came …
We recently joined Buckley for our heating oil and propane needs. Additionally, we contracted with Buckley for the installation of a 500 gallon underground propane tank in June 2021. …
Really wish I could give this company zero stars. Have been a loyal customer for many years and was charged over $1.00 more per gallon than the going rate for oil. Was charged more than $5.00 a gallon. Was hold for more than 30 mins while …
Zero stars.
They delivered oil to my house last week without notice despite having asked to …
Buckley Oil has the highest prices of all places we called and terrible customer service.do your homework and call around to diff oil suppliers before using them. They auto delivered when we asked them not to and charged more than $1.00 …
I hoped they would handle their issues in a professional way! I was promised to have an investigation done over a fake delivery that I never received and never nor got a bill for it “ after my 1 season contract”until a collection agency …
Highly recommend. Buckley was the least expensive of all the quotes I received. The installation went flawless, every thing worked and have had no problems. I had them install 3 mini splits. Six months later my 62 yo furnace finally got to …
I was charged 4.70 a gallon for home heating oil (1/26/22) when going market rate was somewhere around 3.20 a gallon. I have a service contract but can’t cancel because they don’t answer the phone. I have called for three days now. Once a …
Does now return more phone calls , but have to make them to disputer errors in their billing. Requested a minor tune-up to my new generator (Mar 22), and called to request an itemized maintenance list and price before scheduling . …
I sold a house in Hopkington where I had Buckley as a propane provider. They neglected to do readings prior to the sale and are now refusing to pay me for the 200 gallons I had at the house. I had been fighting with them for two months with no luck. This customer service is embarrassing. Do not use this company!
Tried unsuccesfully to contact Buckley by phone call for an early propane delivery. Logging into “My Account” stated their records showed that we are not due for a delivery until sometime in November. There is no option in “My Account” to …