Called them for section 8 for my mother and they said the department is closed and they don’t know when it will reopen. They don’t let you inside the facility unless its for payments or emergency stuff.
They also put you on hold for a long time.
Called to find out about very high water bill. Michelle was able to look up my account and tell me exactly dates this happened therefore was able to determine problem. Amazing!!
Terrible service. The website has a lot of bugs for paying and it not very user friendly. Once you get out they will keep charging you even if you stopped the service. this review will not matter since its a monopoly and you dont have any other option in burbank. Thats also why they suck.
Great service! I have had nothing but good experiences with BPW staff no matter what I’ve asked….. flouride questions, leaks, billing, setting up an account…. I’m impressed.
I think someone, or all of, management needs to be replaced here. Their customer service is HORRIBLE both on the phone and in person, the website always seems to be not working properly, but most importantly- they get hacked ALOT and do …
Best utility company we’ve ever dealt with, and we’ve lived in several different parts of the country and dealt with quite a few utility companies over the decades. Paying our bills online is a cinch, and contacting people in various …
Wow. I have NEVER had water this awful. I can’t rinse a single thing because anything this water touches turns white when it dries. It tastes as bad as all LA water, but since I’ve seen what it does to my sink and dishes, I bought my own …
If you call AVOID Jessica at all costs, she wants to be employee of the month and treats you horrible, she talks down on you (passive agreesive). When I asked to speak to the credit department supervisor she denied me and said she is the …
Special soft and wonderful staff. Like I was used to in Kansas. Efficient and super customer focused. Add to that a historic Art Deco building and you would be happy to buy a ticket just to come inside each month and pay your bill. Bravo!
I think the people who work here are very nice and helpful. And I have no problem with my water or how it tastes. I think the department is very good. But I have never been able to use the website to pay my bill. Months have gone by and …
Today i had a employee from this company come to my job and was rude ,demanding loud way and was wearing clothes that make an eyebrow be risen and didn’t look professional just how rude.
Worst company
I work there
always fast customer service thanks,
Consistently good customer service on the phone.
One of the most eco friendly buildings in America!
Good people, very nice facility, service could be improved.
excellent but they need .ore the one person in the window
Go during the week – even at lunch time the lines are short. Really cool old building with a lot of marble and granite construction.
A nice old building, rare for the area. It was built in 1949. At the time The Water and Power shared it with Department of Motor Vehicles.
Called them for section 8 for my mother and they said the department is closed and they don’t know when it will reopen. They don’t let you inside the facility unless its for payments or emergency stuff.
They also put you on hold for a long time.
Just had a wonderful young man come at 10:00 pm and got my water back and up and running!! Thank you Charles!! A knight in shining armor !!🥰 …
Called to find out about very high water bill. Michelle was able to look up my account and tell me exactly dates this happened therefore was able to determine problem. Amazing!!
Terrible service. The website has a lot of bugs for paying and it not very user friendly. Once you get out they will keep charging you even if you stopped the service. this review will not matter since its a monopoly and you dont have any other option in burbank. Thats also why they suck.
Great service! I have had nothing but good experiences with BPW staff no matter what I’ve asked….. flouride questions, leaks, billing, setting up an account…. I’m impressed.
I think someone, or all of, management needs to be replaced here. Their customer service is HORRIBLE both on the phone and in person, the website always seems to be not working properly, but most importantly- they get hacked ALOT and do …
Best utility company we’ve ever dealt with, and we’ve lived in several different parts of the country and dealt with quite a few utility companies over the decades. Paying our bills online is a cinch, and contacting people in various …
Wow. I have NEVER had water this awful. I can’t rinse a single thing because anything this water touches turns white when it dries. It tastes as bad as all LA water, but since I’ve seen what it does to my sink and dishes, I bought my own …
If you call AVOID Jessica at all costs, she wants to be employee of the month and treats you horrible, she talks down on you (passive agreesive). When I asked to speak to the credit department supervisor she denied me and said she is the …
Special soft and wonderful staff. Like I was used to in Kansas. Efficient and super customer focused. Add to that a historic Art Deco building and you would be happy to buy a ticket just to come inside each month and pay your bill. Bravo!
I think the people who work here are very nice and helpful. And I have no problem with my water or how it tastes. I think the department is very good. But I have never been able to use the website to pay my bill. Months have gone by and …
Today i had a employee from this company come to my job and was rude ,demanding loud way and was wearing clothes that make an eyebrow be risen and didn’t look professional just how rude.
Parking is always available when I have been there. The cashiers are very helpful and friendly. It is rarely busy when I have gone.