Just wanted to make a shout out to the office and employees of this company, I called there office Monday to report a broken lid on my green trash bin .. they were here the next day to repair it, good job butler anytime I have had issues or concerns they are always quick and responsive to my needs
What’s to tell? I pay for weekly trash pickup. They show up when they feel like it. I cannot tell you how many weeks they don’t end up showing. No shows the last 2 weeks. Someone else needs to throw their hat in the ring in my area and start a disposal business because these clowns are completely undependable.
THE DRIVERS ARE HORRIBLE THIS ONE DRIVER ALMOST KILLED MY DOG BECAUSE HE DOESN’T KNOW HOW TO DRIVE DROVE ALMOST 3FEET ONTO A SIDEWALK CALLED TO COMPLAIN BUT THEY DON’T CARE THEY DO EVEN HAVE THE DIGNITY TO CALL ME BACK THE OWNER IS A COWARD SO IF YOU SEE THERE TRUCKS AND YOU HAVE AN DOG RUN REAL FAST
Laziest people around. Always leave bags at the bottom of the pail. Same thing at the other pails on the streets. Absolutely useless. Always comes at different times. Careless.
I have been trying to reach someone for two weeks now left message after message and they will not return my call I have three weeks worth of garbage piled up in my back room
Terrible carrier. Break your pails and take no accountability. Was advised pails just break, nothing to do with being thrown in the street instead of places back at the curb.
If you have a choice, go elsewhere.
Had them since king’s went out never on the same time leaves can anywhere never got all my trash picked up and Jack up our bill up when we left them Oswego do your self a favorite get a dump sticker
Worthless….sucks bc they’re the only company around. For some reason it’s a big deal to get a trash can dropped off but sure did get a bill 2 days after hiring them.2 weeks and still no can….
RUDE PEOPLE !!!!!!!!!!!!!!!!!!!!!!!!!!. over 5 weeks and they still cant find faxes and paper work to start pick up. there is a person named nikki who is so rude she basically tells you to go **** off and doesnt care about the business. i would not recommend them unless you like a hassle and rudeness.
This company has been good to us for five years. They have always answered the phone and have never missed a day of picking up. Thank you to everyone at Butler Disposal.
Cancelled in 2018, March, 2 years later, still sending us monthly bills. Called them several times and they say, okay we will take care of it….bills keep coming quarterly…and very rude on phone
They took our heavy duty trash can and all they want to do is replace it with a cheap one thru the company which is not right at all plus they throw the recycling bins every week
I do not know what the other people experienced but we recently had a bin for our roof and to clean out the garage. We will be using them again if/when we need this type of service.
They have picked up for me for 2+ years. Never had a problem. Very satisfied! Used there dumpster service as well. Quick delivery and pick up. Fair price.
They constantly throw our garbage all over our lawn and they have done it to our neighbors as well.. Its disgusting and disrespectful! My landlord pays good money for these jerk to pick up all of our garbage and they never take it all whatever’s left in our cans ends up all over our lawns because of ignorant garbage people!
Once watched a Plastic Bottle fall to the road from the Recycling Bin as it was being emptied. No effort to clean it up. Also, some Recyclables wind up on Lawn. Finally, I think an upgrade to ASL Trucks is in order. Will save time and Money.
Driver refused to take garbage that was in a bag cut up in small pieces because it has metal. Also, my neighbor put out a small wooden cabinet with a mirror not picked up as well.
They just picked up on trash on Dutch Ridge Rd, Town of Scriba at 8:00pm.thank you for doing a great job. I’m sure you would all rather be warm with your family. Happiest of New Year to you all.
They like to keep skipping my house and let’s My trash build up all the time but does nothing about to me the stealing money I paid for a service I would like to get
Constantly throw the bins either into the road or middle of my driveway. Leave trash they should pick up per their own guidelines. Customer service people there reply to emails with cryptic unrelated responses that make no sense. The town of Clay messed up when they switched from Feher to these clowns
I have one of those rubbermaid trash cans that are heavy duty plastic, they always throw it back after dumping, well one day they broke the lid off when they threw it. I called to complain and was told the person that handled it was out and …
They pick and choose when they want to work and pick and choose what trash to take. Today they told me they only take clear or white bags? Like what? Black Bags Matter too. Burning my garage next time and it still won’t get be as hot of a dumpster fire this company is.
I am a second generation Butler customer, over the years they have gone above and beyond any normal company to take care of my family trash removal.. be a customer until my maker calls my name ! Great job guys!!
There costumer service is horrible. Put 5 extra bags out and didn’t pick up so I called and they said I had to pay 5 dollars extra for each bag. The lady i was speaking to told me she was getting ready to take a break and she would call …
The drivers are careless and throw the trash and recycle bins all over as well as the lids. They leave trash all over and leave stuff in the bins. They say that their trucks have separate sections for trash and recycling however, the …
Had service from butlers at my current residence for the past 8 years with no issues. I even used their roll off dumpster service which was great and easy to use. Definitely the best garbage company around!
Switched which garbage cans they “accept” trash from without telling anyone, won’t pick up trash that’s in a can if it has one too many bags in it, apparently no longer takes cardboard. I wish another garbage removal service would take them to the dump.
Moved from Salina to the town of clay and wow it’s a HUGE difference garbage service’s. I’m definitely contacting the town of clay and suggesting they switch because this company is a waste of our tax dollars! They will only take garbage …
This is the worst trash removal company I’ve ever delt with. I set up service and for 4 weeks in a row they didn’t pick up my garbage on my designated day (FRIDAY) it would sit outside by the road ALL weekend until I would call MONDAY and …
New to the area and think it’s great that garbage is included in our (astronomical) taxes.. Unfortunately, that means we don’t get to choose who wins the bid. Within a couple weeks, our can handles were broken off (granted, they were the …
100% happy with Butler. They have served my neighborhood for over five years now, and they have always picked up right on time, in any weather. They are responsive if you need to contact them by email. My experience with them has always been five stars!
FABULOUS..when another un-named company shut down without warning and full bins were lining the curbs BUTLER picked up ALL the garbage. They did not leave a note, or request to contact. If I hadn’t been pulling into my driveway I would …
We had a different company picking up our garbage but they went out of business and Butler took over. I want to thank them for always picking up our garbage. Some days it is so hot our road melts but they are here collecting our garbage. …
I called asking about possibly setting up a regularly scheduled pickup service. I never even got the chance to experience their service, the customer service woman was so rude I never set up an account. She gave me a miserable attitude and …
Terrible experience with this company with the absolute worse customer experience possible. We recently moved to a different address in Oswego and we have asked for the new bin nicely for almost 2 weeks, while our old address was taking …
As you can see from the responses this company has for reviews – they aren’t very professional and neither are their drivers. I wasn’t going to review the company until I saw that others had been victim of their collectors mishandling and …
This is the biggest joke of a business i have ever seen. The day i moved in i called to set up trash pickup and every single pickup day before i cancelled (4 weeks) i had to call and tell them they forgot to pick up my garbage. Multiple …
They have been billing us for at least a year and picked up our trash once when we first got their service. When we called and told them they failed to pick up our trash for three weeks in a row the 1st month of service they said we owe …
Honestly I am shocked by the poor ratings for this company by so many people. We have lived in the Town of Clay for 32 years and the town has hired at least a few other services. We have now had Butler for a year or so and they are HANDS …
Worst trash company I have ever had to deal with. They are the only local trash company so they have a monopoly and take full advantage. A few years back they couldn’t get the lid off of my trash can for whatever reason so my neighbor …
Had a couch to be removed; i contacted them on July 7th and the requested i take photos of the couch and email them ans they would get back to me. They never did, and when I called them back on July 30th they told me it would be $55 per two …
After reading all of the negative reviews, I felt compelled to post. I have had Butler for my trash pick up since 2008 and the service has been fantastic. I was missed once in the very beginniing. After calling, someone came to my house …
I would give them a -5 if that was possible, so I feel extremely generous with my 1 star. Hands down the WORST company I have ever dealt with. I have 6 foot deep trenches on both sides of my driveway and have called to complain in the past …
We have used Butler disposal since we moved to Oswego nearly 40 years ago! Always on time, polite and even pick up on holidays! Just last month my car and house keys fell in the trash can, and one of the the collection crew members brought them up to my door to return them! Dependable, affordable and HONEST!
I was with Butler’s for 2 years and had to cancel my service because I moved. I paid for garbage collection until next week and my totes were taken a week early. The employee from Butlers trust passed on to my property to take the totes, …
Their drivers are very unprofessional. I watched one of them blow through a stop sign caught right out in front of traffic and then slow down and not do the speed limit so that he had a line of traffic behind him. Not a care in the world …
We have been paying for our trash out of our rent for over 3 years now had to buy my own trash cans out of my own pocket and they have always taken them no problems it was absolutely wonderful service always on time and professional. …
Failed to pick up my garbage.been calling received several replies and the garbage is still there. I put it out the night before pickup so I know it’s out early enough
Horrible service…first they throw away one of my bins and refuse to replace it…then I’m parked behind them when they proceed to throw my bins into my yard that I PAID FOR. Just a pure disgrace of a company.
Shout out to Nicole for being the least helpful person I’ve ever met along with the rudest. She and this company are the literal trash they pick up off the curb.
We have used Butler for home trash service for over 6 years, back before they provided the wheeled containers. Service has been consistent, the people working on the trucks more often than not putting the blue bin/can inside their garbage …
Within the past year, they may have only picked up my trash 5 times total. I’ve called them multiple times for a remedy and all I am told is they will put me on the list for the following week. Awful management of their residential pick up crews.
Butler broke my garbage bucket in half, I called and left multiple messages for manager and no one called me back, visited them in person… ZERO accountability even after they admitted that they should not use bucket lifting device on buckets with plastic handles… I would give ZERO if I could
This company has not only displayed the worst customer service but the they’re also the worst at dependability. Monday pick up ??? Turns into according to Darlene @ their office after three days of calling and requesting pick up for a …
So my husband and I were just behind one of their trucks which just pulled into Two Guy’s from Italy. Let me start of with we are both professional drivers and could tell right away they didn’t pretrip their vehicle, lights were missing, …
I try to review all my services good and bad. This service is horrible. Constantly garbage left behind in the bin or on the ground, very overpriced, and a lot of attitude when you call the main number. I do not recommend this service and it …
Butler service the dumpsters at my apartment complex. The driver backed into a telephone pole and chase the power lines to come down and smack my car. They left the seen of the accident without ever leaving me a note with their insurance …
3 strikes your out.1st they broke my recycling bin and denied replacement until I called and complained to the town of Clay. They did give me a replacement eventually. This past summer they completely ignored my trash for some reason. I …
Moved into to our home and got Butler for trash pick up started off great but failed miserably multiple no shows when leave messages at office zero call backs for explanation. How do you fix something with zero communication husbands left …
Just wanted to make a shout out to the office and employees of this company, I called there office Monday to report a broken lid on my green trash bin .. they were here the next day to repair it, good job butler anytime I have had issues or concerns they are always quick and responsive to my needs
What’s to tell? I pay for weekly trash pickup. They show up when they feel like it. I cannot tell you how many weeks they don’t end up showing. No shows the last 2 weeks. Someone else needs to throw their hat in the ring in my area and start a disposal business because these clowns are completely undependable.
Employee…
Fast and on time
Great place. Friendly ppl.
Stay far away from this company.
Customer service at it’s best.
Always pick up on time and questions are always answered by phone.
I’d give it zero stars if I could!
Don’t call back and really dumb/stuck up
Shows up every week as schedule… No problems…
Lazy, constantly leave bags that aren’t even heavy at my house.
This place is a scam they will scam you don’t go through these people
Driver’s are terrible, block as much of the road they can and toss your trash cans around without any care to what happens to them.
Can’t be bothered to do their jobs properly since they’re the only trash removal around.
Been using Butler for 5 years now, affordable and never any issues.
THE DRIVERS ARE HORRIBLE THIS ONE DRIVER ALMOST KILLED MY DOG BECAUSE HE DOESN’T KNOW HOW TO DRIVE DROVE ALMOST 3FEET ONTO A SIDEWALK CALLED TO COMPLAIN BUT THEY DON’T CARE THEY DO EVEN HAVE THE DIGNITY TO CALL ME BACK THE OWNER IS A COWARD SO IF YOU SEE THERE TRUCKS AND YOU HAVE AN DOG RUN REAL FAST
Horrible horrible horrible!!! Worst service ever!!
Laziest people around. Always leave bags at the bottom of the pail. Same thing at the other pails on the streets. Absolutely useless. Always comes at different times. Careless.
No set times on pick up. Prices are high.
I have been trying to reach someone for two weeks now left message after message and they will not return my call I have three weeks worth of garbage piled up in my back room
Terrible carrier. Break your pails and take no accountability. Was advised pails just break, nothing to do with being thrown in the street instead of places back at the curb.
If you have a choice, go elsewhere.
Their “experienced” drivers backed into parked cars in the parking lot at my job. Never a sorry as they were too busy laughing.
Pay to have garbage picked up and have to call cause it doesn’t get picked up at least once every 2 months or more horrible service!!!!
Had them since king’s went out never on the same time leaves can anywhere never got all my trash picked up and Jack up our bill up when we left them Oswego do your self a favorite get a dump sticker
Worthless….sucks bc they’re the only company around. For some reason it’s a big deal to get a trash can dropped off but sure did get a bill 2 days after hiring them.2 weeks and still no can….
RUDE PEOPLE !!!!!!!!!!!!!!!!!!!!!!!!!!. over 5 weeks and they still cant find faxes and paper work to start pick up. there is a person named nikki who is so rude she basically tells you to go **** off and doesnt care about the business. i would not recommend them unless you like a hassle and rudeness.
They charge for days that they do not show citing that they still picked up our garbage the following week.
This company has been good to us for five years. They have always answered the phone and have never missed a day of picking up. Thank you to everyone at Butler Disposal.
Cancelled in 2018, March, 2 years later, still sending us monthly bills. Called them several times and they say, okay we will take care of it….bills keep coming quarterly…and very rude on phone
They have been very considerate, professional and dependable. We are very happy with their service.
They took our heavy duty trash can and all they want to do is replace it with a cheap one thru the company which is not right at all plus they throw the recycling bins every week
I do not know what the other people experienced but we recently had a bin for our roof and to clean out the garage. We will be using them again if/when we need this type of service.
They have picked up for me for 2+ years. Never had a problem. Very satisfied! Used there dumpster service as well. Quick delivery and pick up. Fair price.
They constantly throw our garbage all over our lawn and they have done it to our neighbors as well.. Its disgusting and disrespectful! My landlord pays good money for these jerk to pick up all of our garbage and they never take it all whatever’s left in our cans ends up all over our lawns because of ignorant garbage people!
Once watched a Plastic Bottle fall to the road from the Recycling Bin as it was being emptied. No effort to clean it up. Also, some Recyclables wind up on Lawn. Finally, I think an upgrade to ASL Trucks is in order. Will save time and Money.
Driver refused to take garbage that was in a bag cut up in small pieces because it has metal. Also, my neighbor put out a small wooden cabinet with a mirror not picked up as well.
They just picked up on trash on Dutch Ridge Rd, Town of Scriba at 8:00pm.thank you for doing a great job. I’m sure you would all rather be warm with your family. Happiest of New Year to you all.
They like to keep skipping my house and let’s My trash build up all the time but does nothing about to me the stealing money I paid for a service I would like to get
Constantly throw the bins either into the road or middle of my driveway. Leave trash they should pick up per their own guidelines. Customer service people there reply to emails with cryptic unrelated responses that make no sense. The town of Clay messed up when they switched from Feher to these clowns
I have one of those rubbermaid trash cans that are heavy duty plastic, they always throw it back after dumping, well one day they broke the lid off when they threw it. I called to complain and was told the person that handled it was out and …
They pick and choose when they want to work and pick and choose what trash to take. Today they told me they only take clear or white bags? Like what? Black Bags Matter too. Burning my garage next time and it still won’t get be as hot of a dumpster fire this company is.
I am a second generation Butler customer, over the years they have gone above and beyond any normal company to take care of my family trash removal.. be a customer until my maker calls my name ! Great job guys!!
There costumer service is horrible. Put 5 extra bags out and didn’t pick up so I called and they said I had to pay 5 dollars extra for each bag. The lady i was speaking to told me she was getting ready to take a break and she would call …
The drivers are careless and throw the trash and recycle bins all over as well as the lids. They leave trash all over and leave stuff in the bins. They say that their trucks have separate sections for trash and recycling however, the …
Had service from butlers at my current residence for the past 8 years with no issues. I even used their roll off dumpster service which was great and easy to use. Definitely the best garbage company around!
Switched which garbage cans they “accept” trash from without telling anyone, won’t pick up trash that’s in a can if it has one too many bags in it, apparently no longer takes cardboard. I wish another garbage removal service would take them to the dump.
Reliable service and friendly customer support. I have weekly pick up service and I have rented a dumpster before. Great value.
Moved from Salina to the town of clay and wow it’s a HUGE difference garbage service’s. I’m definitely contacting the town of clay and suggesting they switch because this company is a waste of our tax dollars! They will only take garbage …
This is the worst trash removal company I’ve ever delt with. I set up service and for 4 weeks in a row they didn’t pick up my garbage on my designated day (FRIDAY) it would sit outside by the road ALL weekend until I would call MONDAY and …
New to the area and think it’s great that garbage is included in our (astronomical) taxes.. Unfortunately, that means we don’t get to choose who wins the bid. Within a couple weeks, our can handles were broken off (granted, they were the …
100% happy with Butler. They have served my neighborhood for over five years now, and they have always picked up right on time, in any weather. They are responsive if you need to contact them by email. My experience with them has always been five stars!
FABULOUS..when another un-named company shut down without warning and full bins were lining the curbs BUTLER picked up ALL the garbage. They did not leave a note, or request to contact. If I hadn’t been pulling into my driveway I would …
We had a different company picking up our garbage but they went out of business and Butler took over. I want to thank them for always picking up our garbage. Some days it is so hot our road melts but they are here collecting our garbage. …
I called asking about possibly setting up a regularly scheduled pickup service. I never even got the chance to experience their service, the customer service woman was so rude I never set up an account. She gave me a miserable attitude and …
Terrible experience with this company with the absolute worse customer experience possible. We recently moved to a different address in Oswego and we have asked for the new bin nicely for almost 2 weeks, while our old address was taking …
As you can see from the responses this company has for reviews – they aren’t very professional and neither are their drivers. I wasn’t going to review the company until I saw that others had been victim of their collectors mishandling and …
This is the biggest joke of a business i have ever seen. The day i moved in i called to set up trash pickup and every single pickup day before i cancelled (4 weeks) i had to call and tell them they forgot to pick up my garbage. Multiple …
They have been billing us for at least a year and picked up our trash once when we first got their service. When we called and told them they failed to pick up our trash for three weeks in a row the 1st month of service they said we owe …
Had kings 4 over 30 years & butlers took over never any problems.(Thanks)!!
Honestly I am shocked by the poor ratings for this company by so many people. We have lived in the Town of Clay for 32 years and the town has hired at least a few other services. We have now had Butler for a year or so and they are HANDS …
Worst trash company I have ever had to deal with. They are the only local trash company so they have a monopoly and take full advantage. A few years back they couldn’t get the lid off of my trash can for whatever reason so my neighbor …
Had a couch to be removed; i contacted them on July 7th and the requested i take photos of the couch and email them ans they would get back to me. They never did, and when I called them back on July 30th they told me it would be $55 per two …
After reading all of the negative reviews, I felt compelled to post. I have had Butler for my trash pick up since 2008 and the service has been fantastic. I was missed once in the very beginniing. After calling, someone came to my house …
I would give them a -5 if that was possible, so I feel extremely generous with my 1 star. Hands down the WORST company I have ever dealt with. I have 6 foot deep trenches on both sides of my driveway and have called to complain in the past …
We have used Butler disposal since we moved to Oswego nearly 40 years ago! Always on time, polite and even pick up on holidays! Just last month my car and house keys fell in the trash can, and one of the the collection crew members brought them up to my door to return them! Dependable, affordable and HONEST!
I was with Butler’s for 2 years and had to cancel my service because I moved. I paid for garbage collection until next week and my totes were taken a week early. The employee from Butlers trust passed on to my property to take the totes, …
Their drivers are very unprofessional. I watched one of them blow through a stop sign caught right out in front of traffic and then slow down and not do the speed limit so that he had a line of traffic behind him. Not a care in the world …
Please update your website with holiday trash delays. You’re on 2021.
We have been paying for our trash out of our rent for over 3 years now had to buy my own trash cans out of my own pocket and they have always taken them no problems it was absolutely wonderful service always on time and professional. …
Failed to pick up my garbage.been calling received several replies and the garbage is still there. I put it out the night before pickup so I know it’s out early enough
I’m totally shocked to see the high number of negative reviews.
I live in the village of Baldwinsville (town of Lysander) and my original …
They ghost my scheduled rubbish removal all the time.
Unreliable as hell but the bill is always sent on time.
I’m done with this company.
Horrible service…first they throw away one of my bins and refuse to replace it…then I’m parked behind them when they proceed to throw my bins into my yard that I PAID FOR. Just a pure disgrace of a company.
One of the workers made gestures of derision at me because I had a black lives matter flag hanging from my porch. …
Shout out to Nicole for being the least helpful person I’ve ever met along with the rudest. She and this company are the literal trash they pick up off the curb.
We have used Butler for home trash service for over 6 years, back before they provided the wheeled containers. Service has been consistent, the people working on the trucks more often than not putting the blue bin/can inside their garbage …
Within the past year, they may have only picked up my trash 5 times total. I’ve called them multiple times for a remedy and all I am told is they will put me on the list for the following week. Awful management of their residential pick up crews.
Butler broke my garbage bucket in half, I called and left multiple messages for manager and no one called me back, visited them in person… ZERO accountability even after they admitted that they should not use bucket lifting device on buckets with plastic handles… I would give ZERO if I could
This company has not only displayed the worst customer service but the they’re also the worst at dependability. Monday pick up ??? Turns into according to Darlene @ their office after three days of calling and requesting pick up for a …
So my husband and I were just behind one of their trucks which just pulled into Two Guy’s from Italy. Let me start of with we are both professional drivers and could tell right away they didn’t pretrip their vehicle, lights were missing, …
I try to review all my services good and bad. This service is horrible. Constantly garbage left behind in the bin or on the ground, very overpriced, and a lot of attitude when you call the main number. I do not recommend this service and it …
Butler service the dumpsters at my apartment complex. The driver backed into a telephone pole and chase the power lines to come down and smack my car. They left the seen of the accident without ever leaving me a note with their insurance …
3 strikes your out.1st they broke my recycling bin and denied replacement until I called and complained to the town of Clay. They did give me a replacement eventually. This past summer they completely ignored my trash for some reason. I …
Moved into to our home and got Butler for trash pick up started off great but failed miserably multiple no shows when leave messages at office zero call backs for explanation. How do you fix something with zero communication husbands left …