If they were not the only option they would be out of business.They canceled my service without billing or warning. They previously would charge late fees after they sent a late bill. Then only send a notice with a late fee was charged. …
Trash day is Monday..didn’t get it.. was told we get it Tuesday.didn’t happen….Wednesday was told by 2 people we will get it..was told the trash man was out doing errands for the owner..i assure you that is what i was told by the rude …
Regardless of being a “family company”, that doesn’t matter because it’s poorly managed. Payment is due every 3 months. That’s plenty of time to forget about payment. They do not send reminders. Instead, they send a bill + late fee a month …
Their website says they close at 5 I’ve tried to call last few days when I got off at 4 and even left a voicemail to pay my bill and now I’ll go another week with my trash not being taken because I can’t get anyone on the phone to pay my …
This is the worst trash pick up service in the industry. …. they are inconsistent with their pickup times and have the worst customer service I’ve ever had to deal with…. if u have other options I would suggest staying as far away from c & c sanitation as u possibly can
They took my barrel, not theirs, this past Monday for some unknown reason. I have called four times seeking a replacement. Still waiting. Customer service is something alien to this company.
Inconsistent. Refused to take a cardboard box sitting next to my trash can. Really? They are losing my business as this was the final straw. Anyone is better than them.
Terrible costumer service lady in office in very rude when you call and ask simple questions. Put our trash out day before pick up and it gets missed then they don’t care or try to help it’s just deal with it who ever owns this place could make alot more money if his office didnt run paying customers away I bet
I’d give zero stars if i could. I currently have service from them, if you can even call it that. Every single week there’s an issue with pick up. I pay my bill. They need to do their job and pick up trash!
The front office staff is absolutely terrible. I called to ask about a recycling bin and the girl told me they don’t recycle. It seemed like an inconvenience to her that I even called.
Very poor customer service – and they will NOT allow anyone to talk with the owner. They say he is an elderly man (and they all but tell you he is unreachable). I’ve asked the manager to call me twice, and never got a single call back. Ladies in the office are rude, unprofessional, and terrible at customer service.
I share the same complaints of everyone else. No one picks up the phone, when you are trying to pay. No return calls when you leave a voice mail. Horrible customer service. No way to pay online No bulk pick up and no recycling available.
This is the worst company I’ve ever dealt with! They came to finalize my can and dumped the whole entire can into my yard! And REFUSED to come clean it up! All I have to say is WOW!!!! No wonder this company is going down!
Wouldn’t recommend, staff is rude and service wasn’t worth the money. I can tell when the truck has made its rounds because there will be a trail of trash on pickup day in my neighborhood. We cancelled our service.
Horrible company to work. Ragged out trucks and employees that trash talk other employees. Trucks are not dot compliant as they avoid scale houses/mccd.
I have been trying to call and pay my bill for three weeks. Every day I call at least 6 times, trying to get someone to answer. They didn’t empty our can today so now I’m stuck with it. If no one is answering the phone, I assume no one is there. So how am I supposed to pay?
Had them for way to many years and put up with horrible service for way too long! Shame on me.I corrected that though!
Paid in full for two cans at the beginning of every year and then with no notice …
Beware, keep all paid receipts. They will try to overcharge you. They will bring the dumpster unit earlier than requested and pick it up later than requested and charge you for 3 months instead of one. Very dishonest people.
We’ve had them for I think about 9 years.
As long as you pay your bill(due every 3 months), no problems. Really, not a single one that I can think of. Thank you for the great service!
Cheap but terrible customer service. You get what you pay for. You can leave messages to pay your bill and never get a return call, rarely get anyone to answer the phone when you do call during normal hours! Just frustrating to get a service to occur that you try and pay for! Would be nice if they took online payments!
Horrible experience. They were a week late delivering can, took two weeks to get first pickup. Cancelled service right then and their can is still in my yard a month later. Find somewhere else to do your business.
They have cancelled us twice and never sent us a bill even though we requested it, this last time we called to make a payment it never came out and they snuck into our backyard at 3 in the morning and picked up our trash can. There the only …
I paid for a year in advance and I have had my trash pickup skipped 5 different times. When I call the office I’m either transferred to a number that’s never available or if I leave a message my call is never returned. Will def be looking for another sanitation service. Would NOT recommend.
My sympathies to the family and one of the owners that just passed after a long battle. This is a great company and have new employees now with great service.
Horrible service!! Every week our trash is supposed to be picked up on Fridays and every week, there it sits, never getting picked up until usually days later. Calls into the office every week and voicemails left and nothing ever changes. …
Very rude! The company acts as if I interrupted them during social hour when I call. They are very lucky they are the only sanitation service in the area. Because I would defiantly use another service if it was available. I might just start …
No one ever answers the phone. They have missed our pick up for a whole week and when we finally got someone on the phone the woman said our issue will be resolved the next day. After SEVERAL days they finally came but dropped off another trash can that I didn’t even request! Needless to say we no longer use their service.
The most unreliable sanitation department I have ever encountered. Either their trucks stay torn up or they don’t have drivers. Last week was they have new driver and he inadvertently forgot ours. Picked up everyone else’s but not ours. I …
No pick up in 30 days. C&C continues to send a bill. Driver says he picked up so the receptionist says he picked up. We have gate logs proving he was not here.
We have been customers with C&C a couple of years now , very happy with them. The customer care has always been very nice and sincere , the ultimate choice is C&C undoubtedly as the quality and cost are beyond awesome.
If you are in search of a friendly, reliable garbage colllection service, DO NOT use C&C. I pushed my trash out by 7:30 in the morning…( they normally pick up around 11:30-12:00) and my trash was not picked up for some reason. When I …
Yet another price increase… $1 Fuel surcharge when the cost of fuel is going down. 15% price increase in less than a year. Brilliant! Even recommended you to new neighbors. Not again. Having my can picked up at the end of the month. …
Just look though the reviews. Look at the owner responses and how many times they say things like under new management and thouse people are no longer with us. This service is terrible just take your trash to the dump it’s cheaper and way less of a hassle.
Have not had any problems with them til now. I just received a letter stating that I had not paid my bill when in fact I did pay my bill and have the bank statement where my bill was paid
I started service with C & C around 2011. I always had good service and my trash was always picked up. Then in 2012 I got very sick with (at that time) unknown illnesses. I was having a lot of trouble breathing and even just talking or …
Never had any issues with contacting or pick-up. Best time to call is the first few hours of opening for prompt response. I’ve noticed later in the day it can be difficult to reach someone. Put your trash our according to the guidelines and you will have no issues.
We have been a customer for over 17 years and for the first time C & C did not pick up my cardboard boxes. I had them broke down and neatly placed into
one. Called them and the rep finally answered and told me they NO LONGER pick up …
Have to be the most unprofessional business in Troup county. At the time of me writing this, I have called their office around 20 times a day for the last week. Have left numerous voicemails, I guess they are TOO BUSY to answer or call …
Rude on the phone, trash doesn’t get picked up, most often when it is picked up, the driver makes sure that part of the trash ends up blowing around the yard. Once my current billing cycle is completed, we are cancelling service. Service …
I was displeased with the customer service and professionalism of the C&C office staff. We utilized C&C for ~2 months for a commercial business. They were timely with their schedule pick-up service, but when I asked if they had a smaller …
Had a small issue with a missed pick up due to weather. Called Lisa and she was very helpful, friendly and professional. Got the issue cleared up the following day. I have been with C & C for several years and they have always taken the …
Had Christmas with family yesterday and put trash out as usual for Monday morning pickup. Had two bags of trash and 3 cardboard boxes beside trash can from Christmas presents. They refused to pick up the trash outside the can when I …
When learning this is the only trash company for us it was obviously the only choice. It’s is $76 for 3 months I used to pay $48 and had SO MUCH better service. When starting trash service it took almost a month for our trash can to even be …
I am very disappointed with my service from C&C sanitation. They did not pick up my trash last week on the scheduled day and I called every day since asking when my trash was going to be picked up to which nobody answered the phone until …
I have a specific complaint for the women who answer the phones at C&C sanitation. One you can’t get in touch with them which forces customers to call more frequently because they can’t get an answer over a service they pay for. Two, I …
The owners of this business are good people who do care about whether or not their customers are satisfied with the services they provide. Since the beginning of the pandemic it has become challenging to find good help for any business, …
Still have not received my refund. I called and left another message after the review was finally seen online. I want my refund. I am due back 2 months plus what I had been overpaying previously. 07/08/2022 @ 3:37 p.m. A year has …
I did use this company and had absolutely no problems with them. There are some people who left reviews who apparently don’t have any compassion. They apologized and stated they had spent the last year with their dying father. To be able to …
I signed up just today and the customer service I received from the associate that helped me was excellent! C&C already services my neighborhood and they seem to always be on time.
I had used C and C for 10 years when I lived in Lagrange, and we paid by the year. We moved in may and I have been trying to get a reimbursement check for over 2 months. I call every 2-3 weeks and they assure me that they will have a check …
The lady’s that work in the office are very kind and they will try to work with you and answer your questions and by some of the negative reviews I see you don’t have to use their services there are other companies you can use or TAKE YOUR …
Been using this company for close to 16 years- recently they transitioned to emailing bills- yesterday they failed to pickup my trash which is not uncommon for this company because they come sometimes at 6am or 6pm, a day later, truck is …
I’ve used C&C for residential trash removal for the past 4+ years. I am so happy that they have just launched a new website and they are now accepting online bill pay. This is a great improvement and makes me want to continue using their service. Thanks C&C!
If they were not the only option they would be out of business.They canceled my service without billing or warning. They previously would charge late fees after they sent a late bill. Then only send a notice with a late fee was charged. …
Trash day is Monday..didn’t get it.. was told we get it Tuesday.didn’t happen….Wednesday was told by 2 people we will get it..was told the trash man was out doing errands for the owner..i assure you that is what i was told by the rude …
Just takeoff your own garbage.
Regardless of being a “family company”, that doesn’t matter because it’s poorly managed. Payment is due every 3 months. That’s plenty of time to forget about payment. They do not send reminders. Instead, they send a bill + late fee a month …
Horrible service
Always a pleasure to work with C and C.
Haven’t had any problems with this company.
Very Rude! I do not recommend these guys!!
The worst trash pick up company ever
Great place…very friendly staff…would recommend….great service for the price…
The ladies in the office we’re polite and professional to me when I went in.
Dependable pick-up. Easy to work with. Great customer service.
I highly recommend!
I have been with this company for years no problem great service
Just got a can from them 10 days ago and still have not pick up the trash
Terrible customer service. Pick up every week at different times and sometimes doesn’t pick up at all.
Picked up my trash can bc the can was crack but never replace it. Am I suppose to just leave it the trash bags on curb. Just fed up
You never know if your trash will get picked up or not, a heads up would be nice ! Looking for new service as we speak!
I pay 65 dollars a month they only pick up once or twice a month if we could find another place to pic up we would I give you no stars
Anyone know how to reach this company? Been calling for three days straight!
Their website says they close at 5 I’ve tried to call last few days when I got off at 4 and even left a voicemail to pay my bill and now I’ll go another week with my trash not being taken because I can’t get anyone on the phone to pay my …
Please give me a call back…our trash hasn’t been picked up in almost 3 weeks
They cool or whatever! 🙂
Ladies in the office are rude and have no clue what cistomer service is. Cant understand why their still in service.
I’ve always received great service with friendly folks!! Everyone I’ve dealt with is eager to help!
Don’t come for extra pick up. Doesn’t answer phone. Doesn’t call back. Says they’ll come and don’t
This is the worst trash pick up service in the industry. …. they are inconsistent with their pickup times and have the worst customer service I’ve ever had to deal with…. if u have other options I would suggest staying as far away from c & c sanitation as u possibly can
They took my barrel, not theirs, this past Monday for some unknown reason. I have called four times seeking a replacement. Still waiting. Customer service is something alien to this company.
Inconsistent. Refused to take a cardboard box sitting next to my trash can. Really? They are losing my business as this was the final straw. Anyone is better than them.
Terrible costumer service lady in office in very rude when you call and ask simple questions. Put our trash out day before pick up and it gets missed then they don’t care or try to help it’s just deal with it who ever owns this place could make alot more money if his office didnt run paying customers away I bet
I’d give zero stars if i could. I currently have service from them, if you can even call it that. Every single week there’s an issue with pick up. I pay my bill. They need to do their job and pick up trash!
The front office staff is absolutely terrible. I called to ask about a recycling bin and the girl told me they don’t recycle. It seemed like an inconvenience to her that I even called.
Never had a problem with the service. Just now called to cancel service after moving out and the lady who took the call was friendly. Will use again.
Very poor customer service – and they will NOT allow anyone to talk with the owner. They say he is an elderly man (and they all but tell you he is unreachable). I’ve asked the manager to call me twice, and never got a single call back. Ladies in the office are rude, unprofessional, and terrible at customer service.
Slow to get back to you. May not return the call at all.
Have called for the past 3 days and leaving voicemails with no return call. No one picks up when you call it does not matter the time of the day
I share the same complaints of everyone else. No one picks up the phone, when you are trying to pay. No return calls when you leave a voice mail. Horrible customer service. No way to pay online No bulk pick up and no recycling available.
This is the worst company I’ve ever dealt with! They came to finalize my can and dumped the whole entire can into my yard! And REFUSED to come clean it up! All I have to say is WOW!!!! No wonder this company is going down!
Wouldn’t recommend, staff is rude and service wasn’t worth the money. I can tell when the truck has made its rounds because there will be a trail of trash on pickup day in my neighborhood. We cancelled our service.
I’ve not had a problem at all. Trash gets picked up. The customer service people have been super nice and polite every time.
Horrible company to work. Ragged out trucks and employees that trash talk other employees. Trucks are not dot compliant as they avoid scale houses/mccd.
They don’t pick up the phone and are inconsistent with their service
I have been trying to call and pay my bill for three weeks. Every day I call at least 6 times, trying to get someone to answer. They didn’t empty our can today so now I’m stuck with it. If no one is answering the phone, I assume no one is there. So how am I supposed to pay?
Had them for way to many years and put up with horrible service for way too long! Shame on me.I corrected that though!
Paid in full for two cans at the beginning of every year and then with no notice …
rarely on time, can never get anyone on the phone- If I had any other option, I would use it.
This company has done a great job for a local community for years. Thanks C&C for all you do for us.
Beware, keep all paid receipts. They will try to overcharge you. They will bring the dumpster unit earlier than requested and pick it up later than requested and charge you for 3 months instead of one. Very dishonest people.
We’ve had them for I think about 9 years.
As long as you pay your bill(due every 3 months), no problems. Really, not a single one that I can think of. Thank you for the great service!
Cheap but terrible customer service. You get what you pay for. You can leave messages to pay your bill and never get a return call, rarely get anyone to answer the phone when you do call during normal hours! Just frustrating to get a service to occur that you try and pay for! Would be nice if they took online payments!
Horrible experience. They were a week late delivering can, took two weeks to get first pickup. Cancelled service right then and their can is still in my yard a month later. Find somewhere else to do your business.
They have cancelled us twice and never sent us a bill even though we requested it, this last time we called to make a payment it never came out and they snuck into our backyard at 3 in the morning and picked up our trash can. There the only …
I paid for a year in advance and I have had my trash pickup skipped 5 different times. When I call the office I’m either transferred to a number that’s never available or if I leave a message my call is never returned. Will def be looking for another sanitation service. Would NOT recommend.
My sympathies to the family and one of the owners that just passed after a long battle. This is a great company and have new employees now with great service.
For 2 weeks straight they have not picked up trash.
Horrible service!! Every week our trash is supposed to be picked up on Fridays and every week, there it sits, never getting picked up until usually days later. Calls into the office every week and voicemails left and nothing ever changes. …
Very rude! The company acts as if I interrupted them during social hour when I call. They are very lucky they are the only sanitation service in the area. Because I would defiantly use another service if it was available. I might just start …
No one ever answers the phone. They have missed our pick up for a whole week and when we finally got someone on the phone the woman said our issue will be resolved the next day. After SEVERAL days they finally came but dropped off another trash can that I didn’t even request! Needless to say we no longer use their service.
The most unreliable sanitation department I have ever encountered. Either their trucks stay torn up or they don’t have drivers. Last week was they have new driver and he inadvertently forgot ours. Picked up everyone else’s but not ours. I …
No pick up in 30 days. C&C continues to send a bill. Driver says he picked up so the receptionist says he picked up. We have gate logs proving he was not here.
We have been customers with C&C a couple of years now , very happy with them. The customer care has always been very nice and sincere , the ultimate choice is C&C undoubtedly as the quality and cost are beyond awesome.
If you are in search of a friendly, reliable garbage colllection service, DO NOT use C&C. I pushed my trash out by 7:30 in the morning…( they normally pick up around 11:30-12:00) and my trash was not picked up for some reason. When I …
Yet another price increase… $1 Fuel surcharge when the cost of fuel is going down. 15% price increase in less than a year. Brilliant! Even recommended you to new neighbors. Not again. Having my can picked up at the end of the month. …
Just look though the reviews. Look at the owner responses and how many times they say things like under new management and thouse people are no longer with us. This service is terrible just take your trash to the dump it’s cheaper and way less of a hassle.
Have not had any problems with them til now. I just received a letter stating that I had not paid my bill when in fact I did pay my bill and have the bank statement where my bill was paid
I started service with C & C around 2011. I always had good service and my trash was always picked up. Then in 2012 I got very sick with (at that time) unknown illnesses. I was having a lot of trouble breathing and even just talking or …
Never had any issues with contacting or pick-up. Best time to call is the first few hours of opening for prompt response. I’ve noticed later in the day it can be difficult to reach someone. Put your trash our according to the guidelines and you will have no issues.
We have been a customer for over 17 years and for the first time C & C did not pick up my cardboard boxes. I had them broke down and neatly placed into
one. Called them and the rep finally answered and told me they NO LONGER pick up …
Have to be the most unprofessional business in Troup county. At the time of me writing this, I have called their office around 20 times a day for the last week. Have left numerous voicemails, I guess they are TOO BUSY to answer or call …
Rude on the phone, trash doesn’t get picked up, most often when it is picked up, the driver makes sure that part of the trash ends up blowing around the yard. Once my current billing cycle is completed, we are cancelling service. Service …
I have been with this company since they opened. Never one bad experience! Taking my own trash to the dump was a huge hassle. Best $$ I’ve ever spent!
I was displeased with the customer service and professionalism of the C&C office staff. We utilized C&C for ~2 months for a commercial business. They were timely with their schedule pick-up service, but when I asked if they had a smaller …
I walked in to smiles and good vibes. They are so nice and always on time!
Had a small issue with a missed pick up due to weather. Called Lisa and she was very helpful, friendly and professional. Got the issue cleared up the following day. I have been with C & C for several years and they have always taken the …
Had Christmas with family yesterday and put trash out as usual for Monday morning pickup. Had two bags of trash and 3 cardboard boxes beside trash can from Christmas presents. They refused to pick up the trash outside the can when I …
When learning this is the only trash company for us it was obviously the only choice. It’s is $76 for 3 months I used to pay $48 and had SO MUCH better service. When starting trash service it took almost a month for our trash can to even be …
I am very disappointed with my service from C&C sanitation. They did not pick up my trash last week on the scheduled day and I called every day since asking when my trash was going to be picked up to which nobody answered the phone until …
I have a specific complaint for the women who answer the phones at C&C sanitation. One you can’t get in touch with them which forces customers to call more frequently because they can’t get an answer over a service they pay for. Two, I …
The owners of this business are good people who do care about whether or not their customers are satisfied with the services they provide. Since the beginning of the pandemic it has become challenging to find good help for any business, …
Still have not received my refund. I called and left another message after the review was finally seen online. I want my refund. I am due back 2 months plus what I had been overpaying previously. 07/08/2022 @ 3:37 p.m. A year has …
I did use this company and had absolutely no problems with them. There are some people who left reviews who apparently don’t have any compassion. They apologized and stated they had spent the last year with their dying father. To be able to …
I signed up just today and the customer service I received from the associate that helped me was excellent! C&C already services my neighborhood and they seem to always be on time.
I had used C and C for 10 years when I lived in Lagrange, and we paid by the year. We moved in may and I have been trying to get a reimbursement check for over 2 months. I call every 2-3 weeks and they assure me that they will have a check …
The lady’s that work in the office are very kind and they will try to work with you and answer your questions and by some of the negative reviews I see you don’t have to use their services there are other companies you can use or TAKE YOUR …
Been using this company for close to 16 years- recently they transitioned to emailing bills- yesterday they failed to pickup my trash which is not uncommon for this company because they come sometimes at 6am or 6pm, a day later, truck is …
I’ve used C&C for residential trash removal for the past 4+ years. I am so happy that they have just launched a new website and they are now accepting online bill pay. This is a great improvement and makes me want to continue using their service. Thanks C&C!