Horrible customer service… Has left my trash on lawn for week late payment… Did it again day before thanksgiving… Then lied and said they called me… LOOKING FOR NEW SERVICE… not surprised to see all poor reviews…
Worst service ever, came at 5am, only picked up a few items and left the rest, their truck leaked hydraulic oil over my driveway and they refused to come clean it. When I called to complain I was told I need to find Jesus.
The person taking calls was extremely disrespectful. This person was no help at all, unable to answer questions. After several weeks I contacted them again and they were upset that I still wanted the same question answered.
I’ve had a couple little issues but nothing too out of the ordinary. So far theyve been solid and seem to take care of what they need to. 1 yr service so far
C Marting Trucking takes care of the customers complaints. There are real people answering the phones. All complaints are looked at and addressed. Big trucks have issues at times, and the owner is who goes out and address’s them.
Very poor cancellation policy. They do not offer separate recycling so we decided to change. I would not recommend signing on with this company for their waste services.
by far the worst customer service possible. How can you run your business without giving customers a dumpster delivery time or even a simple phone call to let them know they are on the way.
It’s just funny that “Olivia Roberts” left her only review ever, to say how wonderful this business is. She is the employee that many reviewers are complaining about. hahahaha nice try, sweetheart!
New cans are a pain, they sometimes they don’t empty all the way. When you call in C.Martin treats you like it s your fault. Add that to the cutsie pootsie notes of not having your can in the right place so the lazy driver does’t have to …
I had their bill pay charge me 5 times! They said it was my fault and I had to pay $ 20 to get the money back into my checking account……really,,,,,,do they think they are the only trash pick up providers
I will file a complaint with BBB
I live in the Hunters Run in Chippewa Lake and I think the service is great! The driver saw that I forgot to put out my can today so I put it out and on his way back bye he saw it and came back to dump it!!! You could not ask for better Customer Service than that!
Three weeks in a row, the drivers are trashing my driveway markers. I called to atleast make it a little more noticeable and to have my little property not destroyed weekly. …
2.3 rating in google, well there’s a reason. Service is poor. Talking to them is worse. Auto renewed contracts, disconnection fee’s? For trash? Real nice.
Been with C Martin for well over 20 years and the service has been exceptional. they eve have routed a truck back when I missed the collection day. Support a local family owned business like C Martin.
Nowhere on MY CONTRACT does it state” RETURN FEE of $35.00″ I have the contract in hand- You might as well eat the cost. If cost is: NOT ON YOUR CONTRACT – IN WRITING- it is not a valid fee. “It’s Policy”- YOU SHOULD THEN PUT IN WRITING …
Their service is fair and great. There have been a couple times that we forgot to put garbage out and they tried to reroute to pickup. Also will get more cans once in awhile but we’ve been with them a long time
I just signed up with C Martin Trucking because we just moved to Medina County. I was upset my landlord left a ton of garbage (there were like 15-20 bags and a huge stack of boxes) – C Martin Trucking took it all w/o charging extra! So glad I chose them! Very happy to do business with this company!
CONSUMERS BEWARE. This company forgot to do our last trash pick up. I called and let them know and they stated they would come pick up the trash and their can. They came and got the can and left all the trash that was inside it all over my front yard. EXTREMELY UNPROFESSIONAL
Easy to work with, very responsive with any concerns or questions. They have supplied us with a trash dumpster at our home for 10÷ years. We love C MARTIN !
The worst company to deal with. They charge you $12 for one extra bag. They entrap you into a commitment for one year. They charge a $35 re-stocking fee once you cancel your contract. A good company relies on their services not entrapment.
Horrible customer service!!!! We have had 6 years of service with this company and after being told repeatedly that recycling is coming I tried to cancel. They require all cancellations to be in writing more than 60 days in advance but not …
Terrible customer service. When you call with any concerns they treat you like it’s your fault. They charge for extra bags when there are none. Always trying to add fees. The past few billing cycles I haven’t gotten any bill in the mail or …
The people there are nice, however the company has terrible business practices regarding service agreements and cancelation of service. I gladly paid the early termination fee of $85 to switch to a company that offers recycling.
Only used them for roll off dumpsters during renovations, but they are cheaper then any other company and are easy to work with. A person answers the phone when calling and they work with you on dumpster placement and pickup. Also they give 10 day rentals.
Not reliable and very poor costumer service skills. The girl Olivia who answers the phone is extremely rude and unprofessional and does not know how to treat costumers with respect. They are not good with communication and are not willing …
C Martin Trucking rents dumpsters for less than the other trash companies than I received estimates from in the Medina, Ohio area. The container was dropped off on time and the truck came to pick up the dumpster when the construction job …
They have been great! Have there trash service for 4 years now and have always been prompt and never a issue. We have also used their dumpsters with out issues. When ever they answer the phone they are pleasant and helpful. They service/bill you for three months at a time, which we love.
This is the only service you can use in Seville.
You have to pay 3 months at a time, and then:
If you move in the middle of a billing cycle (3 month period) you will not be …
They do a roll over 1 year contract. For those that are not aware of what a roll over clause states that the contract automatically renews unless they are notified 60 days in advance. Any early cancelation is subject to a $80 cancelation …
I’ll include a picture of what our pickup guy left for us today. We have had several issues with the driver including threats to run into our vehicles if he thinks they are in the way. This is a business with customwrs coming and going all …
I agree with the other comments made about this company. I have been making payments, on time, without fail for the past three years. I expected the cancellation of this service to be VERY simple as with any other service. However, …
We have been with C Martin for many years and have no complaints. They are always here to pick up the garbage, not like other companies our neighbors have that go on strike all the time. They provide us with great garbage cans that have …
The company creates an intentionally difficult process to terminate your contract with them and will make no effort to work with you on the process. The customer service borders on rude and obnoxious and acts smug when questioning how …
I just called to cancel my service and can’t believe I have to pay a restocking fee for the container. From what I’m reading I must be within my 60 renewal period because that’s all I was told I had to pay, but that is ridiculous. I paid a …
Just awful company. First, they are relatively expensive at about $85 per quarter. Second, they charge you extra if the lid doesn’t close on the bin they provide. In other words, the garbage has to fit within the bin and the lid has to …
This company provides the WORST customer service of any provider I have ever, ever dealt with. The utilities and even Time Warner are far better. As others have noted, hidden fees ($35 for the can?), odd cancellation restrictions, super …
If I could give them 0 stars I would. Worst customer service I have ever encountered with any company. Their prices are ABSURD! I went with them anyway because they provide the large uniform trash cans which I had always been used to. Boy …
I’m unsure why everyone is leaving such terrible reviews. I’ve been with them for almost a full year now and have not had one single problem. They have online portal for payments and even send a reminder in the mail prior to the due date. …
I feel strongly compelled to share my opinion and experience with this company. We initially contracted with C Martin Trucking because we wanted to support a local business. We had no issues with the actual trash collection. However, the …
This has been the worst company i have dealt with. I had the service for a year, never got a bill from them, as they just enrolled me in paperless billing. When i called about the late charges, as I hadnt gotten a bill, i was curtly told to …
When ordering a dumpster I found the office staff pleasant, knowledgeable, and eager to assist me. The driver who delivered the dumpster was personable and accommodating, as was the pick up driver. I have dealt with this company over 30 years never experienced anything short of great service.
We have used this service for 8 years (since moving to Medina). At first the service was great, however in recent years it has degraded to the point we are switching services. The primary reasons for the switch are 1) fictional extra bags …
Current customer and hate it – equivalent of a monopoly cable industry. Can’t cancel contract without any fees unless it’s at least 60 days before contract expiration date, which you’re supposed to remember from the moment you started the …
Very poor service from the start. Both Brittany and Olivia (office workers)were very ill- informed of the business, could not answer simple questions. I asked for driver to call contractor prior to delivery. That did not happen as said …
I would give zero stars if it would let me. The ONE and only reason I discontinued use with C. Martin is the lack of customer service. They are horrible. I also just scheduled the pick-up of our containers and they charge you $35 …
They make it impossible to cancel trash service. We tried to cancel service, then they told us we needed to cancel after the quarter was up with written notice of a letter, so we paid $85 for 3 months more than we needed. Then, we sent a …
This company does not honor their contracts. We cancel this account after one year and they want to take $35.00 out of our $50.00 deposit that was required for one year service. We honored the one year term, they don’t want to refund the …
Just moved to Medina county last week and realized I needed to schedule garbage removal through a private contractor. This company was more than helpful, and Jamie was very personable and easy to deal with over the phone! Straight through …
I have a hard time understanding why it takes so long for a payment sent via mail to be applied to my account. Last year I had to cancel three bank payments because they never received (?) and now I sent in check on 2-10 and they have not …
I encourage everyone to read reviews for this and other trash collection companies and make an informed decision before starting service. We’ve had multiple problems with this company over the years. I’d say it was me, but I’ve never had …
I began service with them on 11/12. I have a copy of the agreement they sent me and I signed and sent back. I called to cancel my service with them today. I was initially told I was in a 1 year contract. I went back and re-read the …
Great place to deal with
Absolutely terrible
Great people. Friendly and efficient.
Great service! Very nice people.
C Martin sold out to rumpke
Have been reliable for many, many years. Thumbs up!!
Really this is ridiculous I can’t believe how hard it is to cancel there service . Will be canceling soon .Worst customer service ever.
Customer Service is terrible. Glad to be done with this company and especially glad not to call back to the office.
Good place to get your trash service,A great hometown company.
The number is disconnected and trash was not picked up not sure i haven’t had any problems.
Well, I’ll keep it simple. If you want absolutely terrible customer service, the folks at C.Martin can provide a great example!
Not helpful from the get go. Decided to go with Rumpke they were more than happy to have my business.
Sandy was very friendly on the phone and answered all of my questions – Never had a problem with this company.
Fair service, but dropped due to no recycling option. There is a $35 service charge for pickup of can.
Horrible customer service… Has left my trash on lawn for week late payment… Did it again day before thanksgiving… Then lied and said they called me… LOOKING FOR NEW SERVICE… not surprised to see all poor reviews…
Worst service ever, came at 5am, only picked up a few items and left the rest, their truck leaked hydraulic oil over my driveway and they refused to come clean it. When I called to complain I was told I need to find Jesus.
The person taking calls was extremely disrespectful. This person was no help at all, unable to answer questions. After several weeks I contacted them again and they were upset that I still wanted the same question answered.
It’s trash. And they can’t do that right. Service is terrible. They are unreliable. If you call? Forget about anyone being nice. Horrible company.
I’ve had a couple little issues but nothing too out of the ordinary. So far theyve been solid and seem to take care of what they need to. 1 yr service so far
We have used their service for many years and find them outstanding. They always pick up our trash on time no matter how much we have!
C Marting Trucking takes care of the customers complaints. There are real people answering the phones. All complaints are looked at and addressed. Big trucks have issues at times, and the owner is who goes out and address’s them.
Very poor cancellation policy. They do not offer separate recycling so we decided to change. I would not recommend signing on with this company for their waste services.
We have used C Martin trucking in our home service for 17+ years with stellar results. Pickup and removal of all sorts handled rapidly and neatly.
by far the worst customer service possible. How can you run your business without giving customers a dumpster delivery time or even a simple phone call to let them know they are on the way.
Fee’s Fee’s and more Fee’s.
Went with these guys when I moved to Medina 3 years ago to support a local …
It’s just funny that “Olivia Roberts” left her only review ever, to say how wonderful this business is. She is the employee that many reviewers are complaining about. hahahaha nice try, sweetheart!
New cans are a pain, they sometimes they don’t empty all the way. When you call in C.Martin treats you like it s your fault. Add that to the cutsie pootsie notes of not having your can in the right place so the lazy driver does’t have to …
I had their bill pay charge me 5 times! They said it was my fault and I had to pay $ 20 to get the money back into my checking account……really,,,,,,do they think they are the only trash pick up providers
I will file a complaint with BBB
I live in the Hunters Run in Chippewa Lake and I think the service is great! The driver saw that I forgot to put out my can today so I put it out and on his way back bye he saw it and came back to dump it!!! You could not ask for better Customer Service than that!
Three weeks in a row, the drivers are trashing my driveway markers. I called to atleast make it a little more noticeable and to have my little property not destroyed weekly. …
2.3 rating in google, well there’s a reason. Service is poor. Talking to them is worse. Auto renewed contracts, disconnection fee’s? For trash? Real nice.
Been with C Martin for well over 20 years and the service has been exceptional. they eve have routed a truck back when I missed the collection day. Support a local family owned business like C Martin.
Nowhere on MY CONTRACT does it state” RETURN FEE of $35.00″ I have the contract in hand- You might as well eat the cost. If cost is: NOT ON YOUR CONTRACT – IN WRITING- it is not a valid fee. “It’s Policy”- YOU SHOULD THEN PUT IN WRITING …
Their service is fair and great. There have been a couple times that we forgot to put garbage out and they tried to reroute to pickup. Also will get more cans once in awhile but we’ve been with them a long time
I just signed up with C Martin Trucking because we just moved to Medina County. I was upset my landlord left a ton of garbage (there were like 15-20 bags and a huge stack of boxes) – C Martin Trucking took it all w/o charging extra! So glad I chose them! Very happy to do business with this company!
CONSUMERS BEWARE. This company forgot to do our last trash pick up. I called and let them know and they stated they would come pick up the trash and their can. They came and got the can and left all the trash that was inside it all over my front yard. EXTREMELY UNPROFESSIONAL
Easy to work with, very responsive with any concerns or questions. They have supplied us with a trash dumpster at our home for 10÷ years. We love C MARTIN !
Absolutely the worst managed company I’ve ever dealt with. Employees are ARROGANT, indifferent and RUDE. …
The worst company to deal with. They charge you $12 for one extra bag. They entrap you into a commitment for one year. They charge a $35 re-stocking fee once you cancel your contract. A good company relies on their services not entrapment.
Horrible customer service!!!! We have had 6 years of service with this company and after being told repeatedly that recycling is coming I tried to cancel. They require all cancellations to be in writing more than 60 days in advance but not …
Terrible customer service. When you call with any concerns they treat you like it’s your fault. They charge for extra bags when there are none. Always trying to add fees. The past few billing cycles I haven’t gotten any bill in the mail or …
The people there are nice, however the company has terrible business practices regarding service agreements and cancelation of service. I gladly paid the early termination fee of $85 to switch to a company that offers recycling.
Only used them for roll off dumpsters during renovations, but they are cheaper then any other company and are easy to work with. A person answers the phone when calling and they work with you on dumpster placement and pickup. Also they give 10 day rentals.
Not reliable and very poor costumer service skills. The girl Olivia who answers the phone is extremely rude and unprofessional and does not know how to treat costumers with respect. They are not good with communication and are not willing …
C Martin Trucking rents dumpsters for less than the other trash companies than I received estimates from in the Medina, Ohio area. The container was dropped off on time and the truck came to pick up the dumpster when the construction job …
They have been great! Have there trash service for 4 years now and have always been prompt and never a issue. We have also used their dumpsters with out issues. When ever they answer the phone they are pleasant and helpful. They service/bill you for three months at a time, which we love.
This is the only service you can use in Seville.
You have to pay 3 months at a time, and then:
If you move in the middle of a billing cycle (3 month period) you will not be …
They do a roll over 1 year contract. For those that are not aware of what a roll over clause states that the contract automatically renews unless they are notified 60 days in advance. Any early cancelation is subject to a $80 cancelation …
I’ll include a picture of what our pickup guy left for us today. We have had several issues with the driver including threats to run into our vehicles if he thinks they are in the way. This is a business with customwrs coming and going all …
I agree with the other comments made about this company. I have been making payments, on time, without fail for the past three years. I expected the cancellation of this service to be VERY simple as with any other service. However, …
We have been with C Martin for many years and have no complaints. They are always here to pick up the garbage, not like other companies our neighbors have that go on strike all the time. They provide us with great garbage cans that have …
The company creates an intentionally difficult process to terminate your contract with them and will make no effort to work with you on the process. The customer service borders on rude and obnoxious and acts smug when questioning how …
I just called to cancel my service and can’t believe I have to pay a restocking fee for the container. From what I’m reading I must be within my 60 renewal period because that’s all I was told I had to pay, but that is ridiculous. I paid a …
Just awful company. First, they are relatively expensive at about $85 per quarter. Second, they charge you extra if the lid doesn’t close on the bin they provide. In other words, the garbage has to fit within the bin and the lid has to …
This company provides the WORST customer service of any provider I have ever, ever dealt with. The utilities and even Time Warner are far better. As others have noted, hidden fees ($35 for the can?), odd cancellation restrictions, super …
If I could give them 0 stars I would. Worst customer service I have ever encountered with any company. Their prices are ABSURD! I went with them anyway because they provide the large uniform trash cans which I had always been used to. Boy …
I’m unsure why everyone is leaving such terrible reviews. I’ve been with them for almost a full year now and have not had one single problem. They have online portal for payments and even send a reminder in the mail prior to the due date. …
I feel strongly compelled to share my opinion and experience with this company. We initially contracted with C Martin Trucking because we wanted to support a local business. We had no issues with the actual trash collection. However, the …
This has been the worst company i have dealt with. I had the service for a year, never got a bill from them, as they just enrolled me in paperless billing. When i called about the late charges, as I hadnt gotten a bill, i was curtly told to …
When ordering a dumpster I found the office staff pleasant, knowledgeable, and eager to assist me. The driver who delivered the dumpster was personable and accommodating, as was the pick up driver. I have dealt with this company over 30 years never experienced anything short of great service.
We have used this service for 8 years (since moving to Medina). At first the service was great, however in recent years it has degraded to the point we are switching services. The primary reasons for the switch are 1) fictional extra bags …
Current customer and hate it – equivalent of a monopoly cable industry. Can’t cancel contract without any fees unless it’s at least 60 days before contract expiration date, which you’re supposed to remember from the moment you started the …
Very poor service from the start. Both Brittany and Olivia (office workers)were very ill- informed of the business, could not answer simple questions. I asked for driver to call contractor prior to delivery. That did not happen as said …
I would give zero stars if it would let me. The ONE and only reason I discontinued use with C. Martin is the lack of customer service. They are horrible. I also just scheduled the pick-up of our containers and they charge you $35 …
They make it impossible to cancel trash service. We tried to cancel service, then they told us we needed to cancel after the quarter was up with written notice of a letter, so we paid $85 for 3 months more than we needed. Then, we sent a …
This company does not honor their contracts. We cancel this account after one year and they want to take $35.00 out of our $50.00 deposit that was required for one year service. We honored the one year term, they don’t want to refund the …
This is by far the worst customer service I have experience.
We called and discussed with them what was needed to cancel our service. We were …
Just moved to Medina county last week and realized I needed to schedule garbage removal through a private contractor. This company was more than helpful, and Jamie was very personable and easy to deal with over the phone! Straight through …
I have a hard time understanding why it takes so long for a payment sent via mail to be applied to my account. Last year I had to cancel three bank payments because they never received (?) and now I sent in check on 2-10 and they have not …
I encourage everyone to read reviews for this and other trash collection companies and make an informed decision before starting service. We’ve had multiple problems with this company over the years. I’d say it was me, but I’ve never had …
I began service with them on 11/12. I have a copy of the agreement they sent me and I signed and sent back. I called to cancel my service with them today. I was initially told I was in a 1 year contract. I went back and re-read the …