Carlsbad Medical Center

Hospital, Carlsbad Medical Center

Carlsbad Medical Center is a 115-bed facility with inpatient, outpatient, diagnostic, medical, surgical and emergency services.

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Carlsbad Medical Center Reviews ( 237 )

  1. (Translated by Google) Good staff, they took good care of my son and in time for his appendix to burst, the wait in the room was a bit long, but despite that, the rest was fine… Now I just have to wait for the payment …

  2. (Translated by Google) I went to a terrible place because I needed a doctor to see my son at night and we went to the emergency room when we arrived, they only tested him for covi19 and influence, they told me to go to the waiting room that …

  3. I have found my new primary care provider! I have been able to get an appointment in a reasonable amount of time and my nurse and Patricia listen to my concerns! Thank you

  4. When you have one person checking in people, having people come to the desk and sign forms…….it is completely inefficient. The staff is anything but courteous and helpful. If you can avoid this place, DO! Seriously at all cost, it’s worth the drive into Lubbock or Midland.

  5. I’m rating 1 star based on the news article I read today. Looks like this place is trash and based on the other reviews, I’d only use this place to piss on the side of the building.

  6. Okay people we need a bigger hospital we got to many people living in Carlsbad nm and this hospital sucks like it helps when ur not in a big hurry but I was there saw a person in need and they left cuz their emergancy had to wait in the waiting room

  7. This bad review is just to make this hospital understand that people DO READ THE REAL NEWS and are horrified by the tactics used FOR PROFIT in this community by this medical center. SHAME ON YOU.

  8. The worst place ever been hurting for 3 days with my ear and I can take pain but this ear ache is something my face and head are throbbing and I mean in pain what did the hospital do nothing saw me for 2 min and sent me on my way have me …

  9. Very attentive I felt comfortable and well cared for did many test to find out what was going on explained in detail what they were doing this was good because then I wasn’t stressed out

  10. This hospital routinely sues it’s patients. Misti Price, a nurse in Carlsbad, N.M., was sued five times by Carlsbad Medical Center for bills totaling $17,000. Her car was repossessed and her wages garnished. Avoid at all costs.

  11. Please read or listen book ‘Price we pay’.
    They are preying and abusing patients and medical practice.
    Stay away from this place.

  12. Never go to this place. You are better off dying of your illness than going here. They sue the helpless, the poor and the needy and prey on people who can’t pay their obscene prices.

  13. so i have to post this because its wonderful i had to go to the hospital here in carlsbad nm again today ” there was just a few contractions and concers but everything checked out A ok” any ways i just want to give credit where credit is …

  14. The absolute worse place ever. Set in their hallway for about 3 hrs, finally got in a room, was out in 15 min. I was dehydrated and I told them. No liquids were ever offered and I got a bill for $9500.00.

  15. I would never ever in my life ever come back here absolutely worse experience! People please do not waste your time or money at this place it isn’t worth it they’re highly unprofessional and rude.

  16. I’m really sorry for all the people that have no other medical facility close by. Carlsbad Medical Center is notorious on a national level for its high prices and aggressive billing practices.

  17. Waited 4 hours and was never seen by a doctor or even a nurse. Sat there in pain for 4 hours, didn’t check on me or anything. HORRIBLE. Finally had got up and left since they weren’t doing their jobs.

  18. Shame on Carlsbad Medical Center. Operating in one of the poorest states in the nation and this is what you do to your people? I’d recommend staying out of Carlsbad in case you end up sick you don’t have to go to their medical center.

  19. I do not know, nor has my business ever employed Kyle Nichols or Catrina R Carillo in my business, Mosaic Architectural Solutions, PA, nor do I owe either of these two persons any money or wages. Yet Carlsbad Medical Center through their …

  20. Tried calling to pay a bill go through all the options on their automated center and when it says there transfering me to a customer service representative it drops my calls left messages and everything. They sue people for ni ot paying and when you try to pay they dont have anyone to talk to to pay the medical bill……..

  21. Either their billing department is incompetent or they are participating in illegal activity I don’t know which.However, they will charge you at least twice for the same visit even if you have receipts documenting you have paid in full. If at all possible avoid and go to Artesia.

  22. Great Hospital! Went in for another problem. They gave me an Ekg out of concern, I was having a Heart Attack! That Ekg saved my life! I would highly recommend. Thank you Dr Ryan!

  23. My nephew went in to be seen and was told there were no doctors there. If you get hurt or sick in Carlsbad your chances of survival are slim to none. Damn. This is disgusting.

  24. Charged woman over $12K for gyno exam. That sounds very crooked. Read the reviews people, if you can go somewhere else, in my opinion, it may be better.

  25. I was treated very well by staff and doctors. My questions were answered in a curtious manner and they looked a pond me regularly to see if I needed anything, they left a lasting impression job well done.

  26. Horrible hospital with horrible practices. They do wrong services, price gouge, sue people, & garnish wages. This company has absolutely no scruples. I hope that all the people involved in these atrocities have their karmas spread up!

  27. Been waiting just to have a check up, from 11 pm to now 3 am. They tell us the Dr isnt even here. So all sick patients are now abandoned and untreated.

  28. Questionable medical ethics
    Unless you are experiencing a medical emergency and have no other options, take a moment to read the investigative reports from CNN, The New York Times, and NPR …

  29. Came in with my husband cause he’s had stomach pains for months now. They said it would be a 20 min wait and we’ve been waiting for an hour. When you talk to the nurses or doctors, they talk to you like you’re a child They have no respect. If you need to go to the hospital just go to Artesia, hobbs, anywhere but here.

  30. This is THE WORST HOSPITAL in the history if hospitals!!!! Nobody wants to do their job, they are immensely judgemental, and they are a joke medically speaking. My Dad went there complaining of chest pains and they quickly ran him through …

  31. Has to be the worst hospital ever. Took my husband in cause he had injured his bicep tore it into!!! The Dr came in and looked and said well looks like you have a torn bicep. He left and we sat there for a hour and a half. They didn’t …

  32. #1. This hospital preys upon the unfortunate. Their prices are insane, and they sue the people unfortunate enough to visit here. #2 Melissa Suggs is the marketing director and gave this place a 5 star review. That is a conflict of interest. I have reported her review to Google.

  33. This is the hospital that is profiled in “The Price We Pay” by Dr.Marty Malarky. This hospital has a Notorious practice of suing patients for hospital bills regardless of ability to pay. They will even try to sue insured patients without billing the insurance first just so they can collect inflated charges.

  34. They sat me in the waiting room for over an hr then was told would be 30 more mins but was another hour then they told me they could run the test I spent over 4 hrs total and all they did was blood work never finished the testing

  35. Charged our insurance 51,000 for an outpatient appendix removal procedure. That’s not Including the bills from the surgeon, pathologist, and anesthesiologist! Do your research about there pricing and if you can go anywhere else then DO IT!!

  36. Read about this hospital in “The Price We Pay” by Dr. Marty Makary. YIKES! Can’t believe people still go here knowing they charge 15x more than any other medical center. They sue patients who cannot afford their bills and garnish their wages. So sad…hope they get sued and shut down. 🗑 …

  37. They’re staff was rude. They make you come back several times because they “can’t find what’s wrong with you”. Then they bill you for everything under the sun including things you weren’t given or seen for. Then they refuse to take your …

  38. My daughter went there cause she lost her voice and wanted to be sure she didn’t have strep so she would not pass it on to her kids, the doctor have the nerve to tell her she was there just to get an doctors excuse because she missed work …

  39. I almost died due to an allegery!! For five years they misdiagnosed telling me I was on drugs or I was having a heart attack! 5 times I was airlifted to Lubbock and they found nothing??? Turns out I had a peanut butter allergy!!! This …

  40. Sleep study!
    I needed a sleep study done for an upcoming procedure I’m having. Carlsbad medical center booked me quick for the sleep study, got in touch with my family …

  41. As always primary care givers Reagan leyva and Patty Landreth are awesome the care they provide are equal to none in C- Bad( my humble opinion ), I been really sick last 5 days, with unknown virus, the staff Crystal Rn, and Dawn Ingram …

  42. My mother was injured this weekend and we had to go to the E.R. When we arrived (she arrived via ambulance), we told the receptionist who we were there for and she said she would let us know. After an hour of waiting, we approached her …

  43. By far one of the worst places to go. No sense of urgency, doctors are slow and extremely uninformative, fail to update or even check on patients for hours on end. I would highly recommend going to a different hospital the drive will be well worth it.

  44. I received wonderful care during my surgery and stay at Carlsbad medical center. My doctor and all the nursing staff were comforting and very attentive. I always knew what was going on and provided anything I needed. Thank you!

  45. I’m from out of state and here traveling with my husband for work. I came in because I feared I was having a possible heart attack, (I was having pain in my arms) it took over an hour to get a bed and another 40+ minutes to get seen by the …

  46. They say they reach out to patients multiple times and offer additional discounts off of already discounted charges. $6,000 for 2.5 hours of care for the flu?? I’d hate to think what the full price is. Our medical system is in a free fall, …

  47. Never fails, every time I end up with one of my children there, the staff is so rude. They made my 13 yr old daughter feel like she had done something wrong because she was so dehydrated she couldn’t provide a UA. We were there over an hr …

  48. After spending 4 days in Carlsbad Medical Center, I’m amazed at what an improvement the hospital has undergone. From the time I arrived at the e.r. till the time I came home I was treated with exceptional care. Thank you to all of the staff who treated me!

  49. Mixed experience. Was given incorrect information sometime before a procedure which caused concern and issues on the day of the procedure, which I thought I would need to cancel. Ultimately, it worked out BUT the failure of staff to know protocol is concerning for a healthcare facility.

  50. Horrible, horrible, horrible. They don’t do what they need to do. All they do is stand around and talk, they charge to an extreme high. They couldn’t even do gallstones removal for me and had to transfer me elsewhere! They even left an IV needle in me which caused me to have an infection!

  51. Just want to say that the nurse Pat on the night shift on was extremely friendly and get her job excellent also to the day shift they were wonderful did everything they could to make you feel comfortable the doctors are extremely smart and friendly and did everything they could to take care of me.

  52. Worst place ever! My wife was having really bad contractions for over 30 hours! The on call doctor didnt even see her! A nurse just checked if she has dilated and told her to use the birth ball. Her contractions were still really strong and …

  53. All the offices and including this hospital are a bigger reason than the restaurants and nonessential businesses in town causing the spread of Covid19!! I had 2 appointments this week at the general surgeons office. Apparently both visits I …

  54. worst hospital you could ever possibly go to extremely unprofessional and rude, my fiance went it half passing out and they had him waiting outside for well over 20 minutes even tho he kept telling them he couldnt breathe and felt fluid in …

  55. Arrived at Carlsbad Medical Center with chest pains and was immediately taken to cardiac care and they saved my life from a massive heart attack.Dr Ryan and Dr Senior saw that I got the best care possible. Everyone there gave me top notch cardiac care. What a great team!

  56. First time we went, my wife had a concussion. Waited for a few hours in the waiting room, then she was taken to a waiting room and waited another hour. Dr. came in, asked her a few questions. Gave her some Tylenol and told her to go home …

  57. I had my daughter here. I was told I would need a csection. Being a first time mom I didn’t know when having a csection skin to skin was not allowed. I asked a nurse that was with me if I could have skin to skin. She did respond to my …

  58. When alcoholics, or actual drug users take priority to someone who comes in for worry of Appendicitis, that is when you know you’re at a bad hospital.
    The disrespect towards my brother here, was outrageous. He was in the waiting …

  59. This is by far the worst hospital I have ever been to. The ER receptionist had a very unconcerning demeanor, cold, calloused and snide. Making sure to take as much time with then check in as possible. She had put that I had come to the …

  60. GO TO ROSWELL OR ARTESIA FOR MEDICAL EMERGENCIES!!!!!!! place is a joke that would be laughable if it wasn’t so pathetic!!! 12 yr old son, anemic and has issues with clotting, had a 1 1/4 in. wide and 1 1/2 in. deep laceration to his …

  61. 2 years ago my husband became deathly ill from a UTI. He had a fever of 107.2 and was placed on a breathing tube. We were told to call family in because they were not sure if he was going to make it or not. We ended up in ICU for about four …

  62. The staff at Carlsbad Medical center, were very helpful, helping me to get approval from the Humana Medicare , as it was very difficult for them to approve my treatment in the rehabilitation clinic. …

  63. I have been abused, neglected, slandered, and now fraud on records and prescriptions and so called treatment they never administered. Lied to so many times. Forget the excuse of Covid this hospital is for profit and they don’t care for …

  64. I have been in this room with my son since 730am and it’s 1110am now they have let the alarm go off on his monitor for 30 minutes at a time and still no Dr has come in and nurse only comes in if they decide to leave the desk which is right …

  65. The employees are great that I have come across. The corporate b.s. is the problem! ALWAYS money before people! When your paralyzed from the neck down and they send you home, something is terribly wrong! This happened to me over 20 years ago and I still hate having to go there but it’s the only hospital we have!

  66. We are new to Carlsbad and I was nervous having my baby here but it was a great experience. My nurses and doctors were amazing. My nurses Rebecca and Stephanie were so patient and kind and made the whole experience wonderful.

  67. Read about this hospital in “The Price We Pay” by Dr. Marty Makary like many others in the comments below. As you might be able to tell, this was not a good sort of publicity, this hospital preys upon folks through predatory billing …

  68. I’ve never seen billing like this. Just horrible! Received my first bill 18 months later. Now I understand why the bill so much. If you can go somewhere else I would encourage you to do so. I was referred to …

  69. We showed up at Xray Dept. and the old registration window was closed and no one around to talk to and no sign saying you must register at the main front desk. They should at least have a sign. Then when younger back to Xray their isn’t …

  70. If I could give this hospital zero stars I totally would. Avoid the ER center at all cost, going to the ER Artesia is WORTH the drive. All staff is inconsiderate and the doctors are even worse. After 50 minutes of sitting in my ER cubby, I …

  71. Went to ER at 8pm signed in with a full room to be seen with 12 patients ahead of me already signed in. It was a long night of watching the Nanny with ongoing episodes until o asked for the remote to change it to something age and interest …

  72. Joyce (RN) in the ER is amazing! Carlsbad Medical Center is definitely blessed to have her!! She went above and beyond and helped my grandmother tremendously. Thank you Joyce!

  73. My anesthesiologist thought it’d be funny to have to stick me 7 times with the epidural because SHE couldn’t get it right after making my mom and husband leave the room during my delivery because they were “distracting” her. I’m traumatized for life mentally and physically.

  74. What a joke! Incompetent staff with attitudes. Dr. Mengal was extremely rude and wouldn’t even listen to me then when I started giving him attitude back and telling him he wasn’t even listening to me he went and got a nurse who kept making …

  75. There billing is ridiculous. If you have insurance they charge you more out of pocket but if you don’t have insurance they will give a 90% discount. They will charge you just to use the facilities and then you get charged from the …

  76. Lady’s beware. A couple years back I went here for an ultra sound on my thyroid . The man who did it went all the way to my breast and stayed on top of my breast . I asked him is my thyroid that far down . Because I dident know. He said yes …

  77. Our grand daughter was brought in for a fever and cold like symptoms. My daughter who is a new mother was told that her baby had pneumonia they went ahead and proceeded to poke and prod her saying they need to test her for RSV, COVID, and …

  78. Slow. Waited 4 hrs to get a bad cut looked at and stapled.2 stars
    Radiology was very quick,courteous, they get 5 stars. Had an ABI test recently
    They get 5 stars

  79. I went to Carlsbad physical therapy for lymphedema. My therapist Ide Larez is a godsend and very positive professional and knowledgeable in this therapy, my arm has improved by leaps and bounds! I highly recommend her to anyone needing therapy. The staff are all very polite and professional.

  80. The ER part of my visit I was very disappointed and quite disgusted with. Firstly receptionist gave me an attitude about being seen and I had to demand to be seen and let it be the ER doctors call if I needed medical attention. I almost …

  81. The receptionist and nurses were the nicest ladies and very helpful/welcoming. The doctor on the other hand was very rude and did not help treat the symptoms I was showing after I describing how sick I was feeling. I left with no prescriptions or answers to help me feel better. Waste of time & money.

  82. Needed labs drawn. Sat fir 30 minutes with a woman who was sitting there 30 minutes before I got there. After giving my paperwork to lab tech no one going in or out would even make eye contact. I’m sure for fear you would ask them some …

  83. I had a procedure done today, Thank God everything went well. Unfortunately I had such a bad experience at this hospital. I’ve been to different hospitals in different occasions but I’ve never been treated the way I was treated today. I …

  84. It was very inconvenient to check in in the front and I have to go all the way to the back for my x-rays and not be able to just check in at the back for my x-rays being disabled it was very painful very inconvenient they should work something out for those that have mobility issues other than that everyone was very nice

  85. We are traveling in our RV. My husband needed to see a doctor. This ER was 1st class. The nurses, doctor and staff are very competent and thorough. We did not have to wait. The workup was very fast. I’d recommend this place to anyone needing emergency care.
    .

  86. I was so grateful with the nurse that help me in the preproom and thanks to the nurses in the operating room and thanks to the Doctor, Overall thanks to everybody and may God bless everybody and the staff.

  87. I delivered my baby here and the nurses and treatment was the best ever. I then went to the ER with the same baby months later. He got bit by a spider and we were worried that it could be a brown recluse. They saw us for less than a minute …

  88. I arrived for my pre-op and was helped very quickly. The staff completed registration and were all courteous and helpful in a short period of time.

  89. Had a 3d mammogram at CMC, pre-registered on the phone the day before, registration was a breeze, shout out to Danny Gonzalez and the amazing mammogram tech Erin…great experience all the way around, thank you

  90. My recent visit to Carlsbad Medical Center for a routine procedure was not too great. I was semi greeted by front desk staff who none of the three attending the front desk would look me in the eye. Docs were shoved in my general direction …

  91. Our stay at Carlsbad Medical was a good experience
    Staff was attentive caring friendly and professional towards my son’s medical needs during our 3 day stay there !
    Very grateful to all of them ❤️

  92. I had a really positive experience here. The medical staff was knowledgeable and professional. I was nervous about the procedure and they put me at ease, so that alone was worth a positive review!

  93. Terrible service, I took my 4-year-old boy to check, we waited for more than 4 hours, he began to despair because they did not pass him and they began to pass to other people who arrived after us, and not only one but four , it bothered me …

  94. This hospital is an absolute joke. We spent 3 hours in the ER waiting for a flight for my sick baby that was set up (UNM was waiting and had a room open) by her primary care physician. We were told that she’d be flown out ASAP once we got …

  95. Made me sick to my stomach hearing how they are know in their town as a predatory billing hospital. Nearly 1/5 people in Carles bad have been sued by the hospital including a judge. This facility is up there with factory farming and child …

  96. I went into the Carlsbad medical center through ER. I had a spot on my leg that was getting worse. I thought it was a spider bite. The nurses took me right in, put me in a room, and made me feel very comfortable and reassured me that it …

  97. Went in for Ultra sound and techs had made comments that the equipment was not the greatest and should be thrown in a lake. And seemed to have troubles getting good images.

  98. Honestly MOST of the staff was AMAZING I REALLY want to sincerely thank the labor and delivery staff and the post partum staff everyone listened to my needs and concerns, everyone was VERY thorough in explaining what they were doing and why …

  99. On 12/29/22 I went into the ER at 5am at 40 weeks and 4 days pregnant due to excessive bleeding and was told that I have a UTI and was in early labor. Went to roswell 30 minutes after I was discharged from the Carlsbad ER and had to have an …

  100. My husband was brought in via ambulance because he was lethargic and incoherent. He received very prompt and courteous care, but it took so long to get the results of his tests.

  101. The staff was great and very helpful! I came in to deliver my baby and the nurses were super nice and had no issues helping with any questions and concerns I had

  102. The Nurses and the PT’s and OT’s were amazing. Took the time to talk and laugh. The food was horrible, sorry, but it was. Other than not having hot water, still got showers. Thanks 3rd floor girls,and guys.

  103. So I’ve been meaning to write this review for almost two years now.. in December of 2020, I gave birth to my daughter at Carlsbad medical center. I have two older kids who were born at the Mayo Clinic in Rochester MN (where we are …

  104. I went to Carlsbad Medical Center recently for some testing, and had a great experience. Everyone from the front desk down to the heart technicians treated me very well. I also came in for a mammogram recently and was also treated well. Thank you!

  105. Very mixed feelings so let me first say the ER was incredible and probably quite literally saved my life. 5 stars for the ENTIRE ER staff!!! Talked me through the entire treatment, and honestly just went above and beyond!!!! …

  106. I want to say that every nurse, tech and practioner were professional and good 100%!! However, the 10 hours in ER with my husband sitting in a miserable straight back chair was very stressful and draining!! Then the fact that they are NOT …

  107. I delivered my first baby recently and I can’t say enough about the amazing experience I had. I recently moved here from out of state where there were hospitals and health care with all of the bells and whistles. I was very nervous to have …

  108. So I’ve been to this facility multiple times. ER staff was awesome. I’d like to give a HUGE shout-out to Rebecca from labor and delivery. I still think about her every single day. She kept me company throughout most of my induction and held …

  109. I can’t say I’ve always had a good experience at this hospital. I’ve had some bad ones. But my most recent one was good. Everyone was very nice. All the nurses and labor and delivery were awesome. Especially Jamie and Ashley. They made my experience special instead of miserable

  110. Currently here. My mom was transferred here from Hobbs for testing. Worst choice ever. Er night staff argued and played around. Er bathroom had pee all over the floor. We got in a room my sister and I stayed with my mom. We literally can’t …

  111. My experience was the best it could have been. I would like to mention the RN that took care of me. She was great and managed to start my IV painlessly. Never had that happen before. Her name is SONIA GUTIERREZ. She was wonderful.

  112. Waste of time and money. The emergency room is quick to bill you but doesn’t take the time to properly diagnose or treat their patients. They can’t even bill their patients properly. I always make sure to tell them to charge my insurance on …

  113. This place is in need of staff and Doctors. Got there with lower back pain just needed an x-ray the front desk lady gave me 3 options to pay for them. No problem I had money so took one of their options since my insurance did not cover. I …

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