CARROLL EMC HISTORY Since 1936, we have stayed true to our founding principles by providing low-cost, safe and reliable electricity to western Georgia. See more
I typically reserve myself and try to share both positive and negative experiences–however after being forced to use Carroll EMC for the past 10 years my bill has climbed year after year, despite purchasing more efficient electronics, …
Very rude ppl and they scanned me out of $110.00 and apparently there’s nothing I can do about it and leaving me and my 3 kids in the cold it’s ashamed they would do something like that exclusively when you tell them
My experience up until now has been fine but now I’m getting outrageous bills. I’m not doing anything different. I have a hunch it’s from when the power went out with the snow.
Went to their office to set up autopay. I was in and out in a couple of minutes! Everone was nice and polite. The place is so beautiful I’m thinking to go there for a pic’O nic.
I am switch to all electric. Other companies have better offers. Carrol only offers $100 rebate. Should of just keep the house the way it was when I bought it.
Great job on power restoration. I noticed over 20,000 outages on Saturday, now down to 6000. Excellent effort under trying conditions. Thank you for all you do.
I appreciate the professionalism, promptness and efficiency of the crews who help to restore my power. I think the service and the cost of electricity is the best of any other service provider!
I was paying a electric deposit for the house where I move in and the teller help me on the phone this way I will have enough time to get on time at the office. Excellent service 👍 …
A great, wholesome company who has been around for as long as I can remember. The supervisors and leaders who are over the workers especially the bosses who are over the linemen & meter reading department must be dedicated, hardworking …
This wicked emc company are very very heartless and rude customers service people, they charge you 10% or $10.00 (dollars ) automatically after the due date, no matter how you beg them, they won’t hear you out at all. Generally we are …
We have been out power for almost 4 hours, we have called 4 times and can’t find out anything it really sucks not to mention the groceries we bought yesterday are starting to thaw out who’s gonna reemburse for that??? They need to get the …
I would say use a different power company, but considering the customer service rep I spoke with just informed me that Carroll EMC is territorial so there is no one else you can use, you’re stuck. Don’t bother calling them to try and figure …
They are always very nice and when you call in for them to do something they get it done ASAP and always keep people informed of any outages when they can
There is a very rude man Michael. He refused to transfer me to management because he did not like the things coming out of my mouth… Last time i checked i paid my phone bill and this is a free county. My problem never got resolved because …
Some, but not all CS reps are rude. One had the nerve to turn on notifications after I told her I did not want or need it. I’m sure that’s a FCC (Federal Communication Commission) violation.
Could care less about their customers. Will double charge and do nothing to fix… Will charge you for power on a day when 90% of the state including yourself was out of power. Will hang up on you when you push for answers. Worst power company to exist
The website is very confusing because it doesn’t clearly state how and where to claim credit for the CEMC program that it mentioned while logging into the CEMC mobile app system.
Every month we are charged $100 more each month. We moved here in April 2017. Our bill was always 170.00 range no more than 178. December hit our bill went to 278 and now the bill for January is 378. And nothing has changed. Everyone in my …
The Carroll EMC guys were working on a new pole across from my house. While cutting my grass the belt came loose, I am a single widow and was not able to fix this by myself. I ask the guys if they would mind helping me and they were very …
No one seems to want to answer the phone, Ever! Going in and having a pleasant experience is something out of the twilight zone for customers. Staff girl behind the counter could use a smiling coach and people skills. Hate having service with this company! Take me back to Cobb County!!!
This is a horrible light company. It’s unfortunate that you can’t choose who provides your utilities in Carrollton. Can’t wait for my mom to not have to deal with awful companies like this.
Love that YOUR WEBSITE took a double payment and made it where I can’t pay my other bills that are due today (because I have them set to come out on my paydays) and I am now sitting at the bank with an overdraft and no way to survive for 2 …
A life long employee named Huddleston and the office employees are the biggest problem with EMC. Huddleston sent out a crew that destroyed my property including my septic tank. Once reported I got nothing but lip from Huddleston and the …
I am not a happy customer. It seems like the power goes out every time it rains and stays out for hours. At this point I wish we had any other service option. Terrible service.
Like others have stated. Their charges are outrages. I didn’t start being over charged until 2014. Then they recommend a budget plan that sucks. If you want to get out they calculate from previous bills. Why not calculate from what your bill was without the budget plan? So your basically screwed.
Amazing service! Tree took out our power line. They worked with me and response time was less than 30min at 1am. Adam was great and even gave me his personal information to contact him when I was ready for reconnect. Again less than 30 min …
They definitely over charge for usage and their website is a mess, their app is pretty okay, but god forbid your power goes out on a hundred degree night. 2 hours no power, called and reported as soon as it went out, text update an hour and …
I m not going to explain in details but I give points that may everyone can understand….. usage they do not provide, they do charges to much, if previous billing account owner don’t pay bill so they charge extra deposit to next account owner, I don’t know what to do and how to figure out …..I have so badly experience with EMC
Everyone I have talked with has been friendly and professional. They were quick in getting my service hooked up ( new construction). Plus the hook up fee was very reasonable.
I typically reserve myself and try to share both positive and negative experiences–however after being forced to use Carroll EMC for the past 10 years my bill has climbed year after year, despite purchasing more efficient electronics, …
The lights are on
Garbage is all i can say
Awesome 👍 …
Got some juice.
Great rates. Friendly customer service.
Excellent customer service !!
Very nice people to deal with.
Very helpful and courteous.
Worst experience ever 2× a month outage in the night!
Nice people unloaded fast
Nice and very helpful,good service .
Wonderful Experience! Rene” was fast, friendly, and efficient !
No matter what their website says, they are not all about safety.
Wonderful sweet kind lady that helped me I should have notice her name..
Thanks to the Carroll EMC for coming to Eastman, GA to help restore power after Hurricane Michael!
Very rude ppl and they scanned me out of $110.00 and apparently there’s nothing I can do about it and leaving me and my 3 kids in the cold it’s ashamed they would do something like that exclusively when you tell them
Fast, friendly service. Excellent availability with immediate repairs. Rarely notice issues with outage!
Thank you so much to the men who came out and helped us with a serious issue that nobody else would! Didn’t even have to cut my lines.
I hate this company. The rates are horrible. I’m moving next year because they are the only ones who service my area.
Most helpful and nicest people I have delt with in a long while. Thank you ladies.
Carroll EMC has been our provider for years and has always taken excellent care of us.
Thank you for the prompt response and repair of the downed power line on Ira Smith Rd!! 😎 …
Drive up kiosk is very convenient for after hours payments.
Every time I call to pay my bill they are always so helpful and nice! I get Renae a lot she is very professional!
Great and Friendly Customer Service and A Smiling Face i recieved Made it better Thank you guys Now if only i can get my power going!LOL
I talked to customer service twice.
And they very nice.
And answered all my questions! …
Great service, great staff, great value, will always be a loyal customer
My experience up until now has been fine but now I’m getting outrageous bills. I’m not doing anything different. I have a hunch it’s from when the power went out with the snow.
Went to their office to set up autopay. I was in and out in a couple of minutes! Everone was nice and polite. The place is so beautiful I’m thinking to go there for a pic’O nic.
Glad we don’t get snow much, ice storm is understandable you might loose power. 58 hours and still without power shows a unorganized operation.
I am switch to all electric. Other companies have better offers. Carrol only offers $100 rebate. Should of just keep the house the way it was when I bought it.
Enjoyed it. Ready for next year!!!
Great job on power restoration. I noticed over 20,000 outages on Saturday, now down to 6000. Excellent effort under trying conditions. Thank you for all you do.
The best service ever!! Not sure what all these negative comments are about, Carroll EMC rocks!!
I appreciate the professionalism, promptness and efficiency of the crews who help to restore my power. I think the service and the cost of electricity is the best of any other service provider!
I was paying a electric deposit for the house where I move in and the teller help me on the phone this way I will have enough time to get on time at the office. Excellent service 👍 …
The staff behind the customer service counter where very kind and helpful.
Establishing new service was fast and painless.
A great, wholesome company who has been around for as long as I can remember. The supervisors and leaders who are over the workers especially the bosses who are over the linemen & meter reading department must be dedicated, hardworking …
This wicked emc company are very very heartless and rude customers service people, they charge you 10% or $10.00 (dollars ) automatically after the due date, no matter how you beg them, they won’t hear you out at all. Generally we are …
We have been out power for almost 4 hours, we have called 4 times and can’t find out anything it really sucks not to mention the groceries we bought yesterday are starting to thaw out who’s gonna reemburse for that??? They need to get the …
I would say use a different power company, but considering the customer service rep I spoke with just informed me that Carroll EMC is territorial so there is no one else you can use, you’re stuck. Don’t bother calling them to try and figure …
They are always very nice and when you call in for them to do something they get it done ASAP and always keep people informed of any outages when they can
There is a very rude man Michael. He refused to transfer me to management because he did not like the things coming out of my mouth… Last time i checked i paid my phone bill and this is a free county. My problem never got resolved because …
Some, but not all CS reps are rude. One had the nerve to turn on notifications after I told her I did not want or need it. I’m sure that’s a FCC (Federal Communication Commission) violation.
Could care less about their customers. Will double charge and do nothing to fix… Will charge you for power on a day when 90% of the state including yourself was out of power. Will hang up on you when you push for answers. Worst power company to exist
The website is very confusing because it doesn’t clearly state how and where to claim credit for the CEMC program that it mentioned while logging into the CEMC mobile app system.
Every month we are charged $100 more each month. We moved here in April 2017. Our bill was always 170.00 range no more than 178. December hit our bill went to 278 and now the bill for January is 378. And nothing has changed. Everyone in my …
The Carroll EMC guys were working on a new pole across from my house. While cutting my grass the belt came loose, I am a single widow and was not able to fix this by myself. I ask the guys if they would mind helping me and they were very …
No one seems to want to answer the phone, Ever! Going in and having a pleasant experience is something out of the twilight zone for customers. Staff girl behind the counter could use a smiling coach and people skills. Hate having service with this company! Take me back to Cobb County!!!
This is a horrible light company. It’s unfortunate that you can’t choose who provides your utilities in Carrollton. Can’t wait for my mom to not have to deal with awful companies like this.
Love that YOUR WEBSITE took a double payment and made it where I can’t pay my other bills that are due today (because I have them set to come out on my paydays) and I am now sitting at the bank with an overdraft and no way to survive for 2 …
A life long employee named Huddleston and the office employees are the biggest problem with EMC. Huddleston sent out a crew that destroyed my property including my septic tank. Once reported I got nothing but lip from Huddleston and the …
I am not a happy customer. It seems like the power goes out every time it rains and stays out for hours. At this point I wish we had any other service option. Terrible service.
Like others have stated. Their charges are outrages. I didn’t start being over charged until 2014. Then they recommend a budget plan that sucks. If you want to get out they calculate from previous bills. Why not calculate from what your bill was without the budget plan? So your basically screwed.
Website be doesn’t have details about outages. Company doesn’t update Twitter or Facebook about outages. Website is a pain to use.
Amazing service! Tree took out our power line. They worked with me and response time was less than 30min at 1am. Adam was great and even gave me his personal information to contact him when I was ready for reconnect. Again less than 30 min …
They definitely over charge for usage and their website is a mess, their app is pretty okay, but god forbid your power goes out on a hundred degree night. 2 hours no power, called and reported as soon as it went out, text update an hour and …
I m not going to explain in details but I give points that may everyone can understand….. usage they do not provide, they do charges to much, if previous billing account owner don’t pay bill so they charge extra deposit to next account owner, I don’t know what to do and how to figure out …..I have so badly experience with EMC
Great people and a fantastic service. Annual meeting is spectacular, free stuff and popcorn. Prize drawings for kids and adults.
Everyone I have talked with has been friendly and professional. They were quick in getting my service hooked up ( new construction). Plus the hook up fee was very reasonable.