We highly recommend Carroll for any work laying gas lines. We did a patio renovation in summer 2022 and the easiest and smoothest part of the project was working with Carroll. Vickey was a master coordinator and always so friendly and …
Disrespectful company too work for try too make you stay out and work from 6 am too 8 and 9 0 clock at nite terrible manangment have work for 32 people and only have 16 so they will work u like a slave
I have had them for 25 years and now they charged me 4.44 a gallon for heating oil when other companies are charging under $3………. I believe I’ve had enough!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i have had the BEST service ever i would not ever change my oil company the service is just awesome and my service with MR DARRYL is just outstanding i just want to say thanks for everything.
Service has gone downhill in the past 5 years. Have been with them 15+ years but price-wise and service- wise they are a poor choice these days. This will be my last winter with them.
They saved my Thanksgiving by coming out today and installing a new boiler now we can all enjoy a nice Thanksgiving dinner in a warm cozy house tomorrow.
THEY TALKED US INTO A SERVICE PLAN, CAME AND TOLD US TO INSTALL A DAMPNER, NEVER CAME BACK TO CHECK IT, FURNACE SOOTED UP TO WERE THE ENTIRE UNIT HAD TO BE REPALCED AT 6K AND THEY SAID “THATS TOO BAD” EVERYONE WE TALKED TO AFTERWARDS COULD NOT BELIEVE IT. HAD PERCISION COME AND REPLACE THE UNIT.
Excellent service with cheerful and very polite service man. He fixed the problem and made some modifications that should prevent this problem from happening again. I would recommend this company to anyone.
I just had a heating problem and Muhammad #179 came and fixed the problem. He was very professional and thorough. I was pleased with his customer service.
I had several questions that went unanswered from other vendors. I called Carroll Home Services and got all the answers I needed. Sharon Davis was a pleasure to work with. I recommend to all.
I was having some problems with getting fuel delivered but after speaking with them seem to have fixed the issue and they are going to install a monitor on my tank that lets them know when I am starting to run low on my propane and getting me a delivery
Their quotes for a backup generator and propane tank were double to triple the prices I received from others. It was a complete waste of my time having them come out. Don’t even bother.
I awoke this morning to no heat.As it turned out, I was out of oil as I have been using more than usual in this weather.Your technician Allen just left.He had a lot of trouble getting into my basement due to ice.He brought a small amount of …
Their noisy oil truck woke me up at 6:15am this morning, refilling my neighbor’s oil. It is illegal to drive noisy trucks through residential neighborhoods prior to 7am. See the Montgomery County Noise Law. I think I might report this.
A work in progress. They could not fix their own relatively new system. Did come out quickly but for no purpose. Cannot contact them the next day , phones down. There may be a reason will follow up.
I have had to call in to Carroll Oil to help my dad with his bill. Both times I have had the pleasure of speaking with Unique. She was more than helpful.
I am customer, but leaving the company. I was charged $2.95 gal in August . In December I was billed $3.75 gal. The price of oil has fallen drastically, and their prices are well above other companies (do a google search and see for yourselves. Pigs get fat, hogs get slaughtered. Save you money and go elsewhere.
Service dispatch is awful. No shows and late shows. Overall the technicians were acceptable. Had one that was awful and one that was exceptional. Too bad the latter one works for such a bad service oriented company.
Arnold was a great tech and got me set up with propane delivery the same day. Was great at explaining what needed to be done but also helped solve a problem with low propane.
Was very impressed with the overall service. Josh arrived early and explained very clearly the new system I required. Carroll came recommended and did not disappoint!
In February I was delivered 300 gallons of fuel oil and Carroll Charged me $3.549 per gal when the market and other fuel companies were charging $3.099. I have the full service policy with Carroll. Why the price difference?
Where in the world are all the old customer service people? I am used to speaking to customer service in Baltimore I’m not used to these newbys. They said all the old reps quit, now what does that say for a company? All the good reps quit so you hire people who don’t know what they are talking about?
So sad to leave after 17 years, but I can no longer afford them. They are significantly higher than other local companies and claim it’s because they offer 24/7 service. Well, guess what – other companies do, too and they charge far less (AND have higher Google ratings). I’m mad at myself for not comparing prices earlier.
Unique was very knowledgeable when answering all of my questions. She is a breath of fresh air I usually dread talking to customer care/ Service reps but I actually enjoyed my communication wit her and I am now a returning faithful customer. Trish was helpful as well.
On time and very helpful explaining how the system works. Made a through check of AC system removing panel’s as needed to see coils. Tommy is very friendly and professional.
It is apparently impossible to speak to a customer service rep – the phone number on the bill is for sales – the sale has already been made – that’s why I have a bill – I need CUSTOMER SERVICE (which clearly means nothing to this outfit these days). Beware.
Had the technician come out (after paying the $122.00 service call fee up front), for my gas furnace. He was there about 30min, found out that it was just a relay, and was charged $177.00 for a 25$relay and 30min of labor??. Called them …
AS of today 11/19/2018 after a $4 of gallon delivery Im no longer their customer just because of their pricing and always late deliveries. $4 are you insane ??? The diesel on the gas station is $3 and it’s better grade diesel than the one …
We were going through a bitter cold spell in Baltimore and Carroll got very backed up. Our delivery and service and maintenance got pushed back because of their increased backlog. We communicated with department managers (Dave Bosen (parts) …
You have an employee named Unique that helped me set up an air conditioning repair and she was VERY pleasant. You should promote her and give her a big raise. Its employees like her that keep a business running smoothly. Great customer service.
They were supposed to deliver our oil with a week’s reservation and the delivery man never came. The customer service man was rude when I called to get a delivery and ask why. The delivery man put in his notes he couldn’t get the gate open …
Let me tell you about our service person Dan #171. He came to our home and fixed our faulty heating system. He went above and beyond his job and worked in the spirit of excellence! We are so pleased!
I wish I could give negative stars. Again, I am out of oil. I am on the monthly plan. They have not been here since 02/23 today is April 9. They tell me I have 3/8 of a tank @ about 100 gallons. I tell them I measured it and is less than 4 …
Rick, our tech yesterday, should be (maybe he is) the head of the entire department. Efficient, professional and thorough. Glad we got him to service our furnace issue and yearly tune-up.
The technician, Earl, that came out on an emergency call on Father’s Day was fantastic!! He identified the issue and fixed it in a very timely manner. He was very professional and courteous – he saved the day!! Awesome job!!
delivery driver left cap off my outdoor tank during a rainy week, now it has too much water in it. the company is telling me I need to burn out all the oil and water over the summer so it can be refilled anew in winter. Up to this point, …
We needed a prime and start on the weekend. Travis German (#180) was here promptly at 8 am. Gave the system a good once over and had me up and running in no time. To top it off he gave us some helpful tips on managing our system more efficiently in the future. Solid service call.
Carol from Carroll Home Services was amazing. Thermostat was not responding, mind was being lost, believed to had already gone through the troubleshooting myself. Called Carroll Home Services and Carol went through one last procedure …
I have been a customer for oil delivery for years. They started overcharging me. When I realized it, I asked for a refund which they agreed to since they were clearly in the wrong. I have had to call many many times over many months to get …
This company’s accounting practices are absolutely atrocious. Their way of making things “right” is just getting you to pay more money but in different way. Sort of like the restructuring of an NFL contract only the beneficiary is Carroll. …
I was ready to leave Carroll Fuel after 16 years, due to delivery problems. Ellie and I spoke several times to resolve my issues. Ellie is wonderful and patient. She reviewed pricing and my budget program, apologize for any …
Worst company I’ve ever dealt with. Tried to charge me $771 to replace the outside fan motor. My gut told me something wasnt right and so I called COOPERS HVAC. They found that the motor had simply been unplugged from the electric supply! …
The absolute worst customer service ever. Additionally, they price gouge. If you are buying fuel oil from Carroll, do yourself a favor, call a competitor and you will get a 40% better price………simple!
On October 20,2020, a new oil tank and oil line was installed. Matt and Ed did an excellent job. They also explained things as they went along. We are very satisfied with the work they did. Thank you.
HORRIBLE – HORRIBLE COMPANY SERVICE I’ve been a customer of this company for at least 8 yrs. I hold 2 accounts with them. Now I guess it should be held because today I will find a new oil company. For the 2nd time my 85 yr old …
Absolutely the worse place to deal with, Customer service is horrible. If you have any disputes whatsoever, They automatically send you to collections. They curse at you on phone in billing dept. ,And the the credit dept is unprofessional. …
Awful service! If they tell you that they’ll be at your house one day, make sure you will lower your expectations because they will not be there. Expect for them to arrive days later and not even give an explanation. Unfortunately, the …
I called for service on an Aprilaire 600. I was clear about what my problem was. I pay almost 100 to have someone come in and say I need to call and have a new one put in for 700. I know the problem.. needs a humidistat. I relayed that …
BEWARE: Received my bill and compared my price with local competitors that offer the same service. Carroll Home Services price per gallon of oil fuel was $1.00 more per gallon! 178 gallon fill up cost me $178 more. Switched to Southern Maryland Oil.
Purchased a heat pump with installation from them last year which included a one year service contract. Was undecided about extending it, talked to them via email, was told my account was closed and I could reopen it if decided I still …
I am so impressed by the response I received from Carroll’s General Manager, Mr. Les Austin to a complain I posted about a new furnace burner. Mr. Austin is clearly an awesome new leader of Carrol who promised to fix the problem at no cost. This is how you build trust with your customers and retain them for ever. Kudos!!!!
We just had our heating and air conditioning serviced today by Travis. He performed the yearly cleaning and checkup on both units. I have never dealt with a more polite and knowledge technician. He answered every question I had, gave me …
I cannot get them to stop delivering oil to my mother’s house. Staring in January, I have informed them several times that the house is unoccupied, but they keep topping it off, even now in May. Despite it being unoccupied per their own …
We had a heating issue contacted Carroll Fuel Home service today , Tech by name of Muhammad ID#179 came. He was very polite , professional , came in a timely manner, answered all my Mom’s questions, He was very thorough, A job well done! …
I contacted Carroll Home Services and spoke to Melissa who advised of one price for a weekend service call and no additional service fees, but added that I would have to pay parts if I needed any to return my system to functional service. …
Technician arrived in the time frame noted. He wore a mask following covid guidelines. Was very personable. Found the problem right away and fixed it. We have been with Carroll Fuel for more than 20 years and they never let us down!
Never give Carol Home Services any of your business. They will cheat and send any disagreements to COLLECTIONS! I bought a brand new HVAC system from Carol Home Services, it broke after a couple years, even though I also purchased their …
I just got off the phone with Carroll and I have to say their customer service is excellent. I’ve been a customer for over 15 years and I’ve always been please with their service. Techs are impressive and drivers are friendly. …
Travis German (Tech # 180) serviced our furnace and air conditioning today. He did an outstanding job and I would like to request that he be our permanent technician. We’ve had some past trouble with fuel deliveries from Carroll Fuel and …
Sharon in Customer Service is extraordinary! She is a reliable link to all departments and will answer questions/fix billing issues/ link you to repair solutions immediately. She doesn’t pass you off to someone else. She is easy to get …
I’ve had many issues with delivery for the past 2 winters. They say they are coming for fuel delivery, but they generally don’t show up until 2-3 days after the scheduled delivery. The people in customer service, however, are incredibly …
Had technician #183 – Multi come out and serviced the hot water heater. He did an excellent job, went over and above the call of duty. I am in construction myself and really appreciate great work!
Today I was grateful to meet the high quality tank crew of Matt & Ed. Our church oil tank was having a problem with a device called the “vent alarm”. When Matt & Ed drove up in their clean Carroll Home Service truck, they walked over to the …
I originally was quite pleased with the service and the woman I spoke to. I was very clear to ask whether their service would suit my needs as a renter. I only needed a single delivery and no automatic service. She said that was no problem …
I highly recommend Carroll home services. I had a problem with my a.c unit and Carroll provide me with exceptional customer service I spoke to a customer service representative April she was pleasant and very professional. She scheduled me …
Stay away from this people. I got a call from Kelly, and she was very rude. I called last week to have someone come look at our tanks, and possibly being a customer, but I’m not sure what happened, but she said I called to schedule a …
Was a longtime Carroll customer – 13+ years – and the former homeowners (relatives) were customers for many years before that. Based on our experiences, we’d recommend considering other oil suppliers/servicers. We have oil heat and an …
Like someone else stated, you have to specifically tell them to stop auto delivery AND auto pay, but that may not stop them from calling! When i first started my plan with them in January, they wanted to setup a payment plan that would …
I have been using Carroll Home Services for 14 years. They are wonderful. If I ever have a concern or just a random question I know I can call and speak to one of their wonderful customer service reps. Most recently I spoke to Ellie regarding the oil price cap program. She was very helpful and friendly.
I’d like to express my deepest gratitude and appreciation for Carroll Home Services. Recently, Tony, one of their technicians, came to service our furnace. In the course of his work, he noticed a gas leak on a pipe right next to where he …
I just spoke with Unique in customer service at Carroll and she was EXCELLENT! She was truly professional and provided me with incredible service. I have found all of the people I have spoken with there over the last three years to be …
Started off good after another company left me with no oil. Unfortunately, after being a customer for four years I found out I was behind in my bill by almost an entire season’s worth of oil. I never received any notice at any time that I …
We have been with Carroll for years. In the past 2+ years their service has deteriorated a lot. We have run out of oil for a week during the coldest period of weather during the entire year ( we are on automatic delivery). We have had oil …
Ran out of oil and called in to have them come out since a winter storm was coming. Was told they couldn’t get a truck out till three days later. Called multiple times to get it done sooner and all they could do is bring a small amount …
This company claims to have delivered 118 gallons of oil to my father’s house 5 months after he passed away and 3 months after his home was sold. We advised Carroll’s accounting office of his death, along with a copy of death certificate …
Horrible- DO NOT DO BUSINESS WITH THEM. After being a customer for 30 years, we had to switch because they provided NO customer service and lied consistently to us. They have let us run out of oil twice-now even though we are on auto fill. …
Called Carroll assuming that they can fix our broken A/C and relieved us from the stifling heat. A tech, who was promised to come between 12-3, came at 4:30 for a diagnostic visit ($99) and claimed that they did not have the part to fix our …
Ran out of oil on a Friday night. Called Saturday morning to ask about an oil delivery. Was told they couldn’t deliver until Monday. Sent tech out with 10 gallons which lasted until 7:30 Saturday night. Called a competitor and had oil …
I have been with Carroll for over 20 years. Outta there, been on a payment plan with them for decades, last couple of years I get continous collection calls because I had a tank top off at the end of the season that also was the same time …
Carroll Home Services charges an arm and a leg for less than mediocre work. Many of their technicians are inexperienced and fresh out of HVAC school, so their work does not justify their service charge. They pride themselves on 24/7 service …
I wanted to like Carroll, because I’ve enjoyed their service techs who come out. However, over my 5 year period of being a customer they have let my oil run out 2x. This most recent time I didn’t get a notification, and it’s the middle of …
If I could give them a negative number I would. We have had the displeasure of dealing with them for 3 winters now in a rental home. All 3 winters we have run out of oil and been forced to live and sleep in a freezing house. The last 2 …
Called for service help and the technician came out the same day. He was friendly and helpful (as always). He explained everything to me in a way that I could understand. This is why we’ve been satisfied Carroll customers for over 20 years.
I had my furnace and water heater serviced yesterday.
I believe my technicians name was Anthony, he was extremely professional, polite and respectful. He did the service in an efficient and timely manner. As he was …
This company has terrible customer service representatives. They do not explain anything properly and do not answer questions. I am a first time customer with oil heating, and this company, and will never use them again. I do not recommend …
Carroll Home Services is the epitome of good customer service. They will pick up the phone 24/7 and can be out on the site the same day.
They will work very hard for your business. The service is great too; it’s …
I have been a Carroll customer for 11 years, but today I am beyond frustrated. At the end of my 4 hour service appointment window with no phone call saying the tech was running late I called and was told he was in route to my house. 30 …
The gentleman who serviced our burner was very professional and customer service oriented. In fact all the years we have had service from this company he was the best service man we have had yet. He was very knowledgeable and explained …
We have been customers since the mid 1990’s and would never consider using any other company to service our furnace or heat pump. Carroll Home Services are always prompt, courteous and get the problem fixed on the first visit.
Wolf in sheep’s clothing. First year was great with first experience very quick and fast with professional workers. Second year after the fluff went away. Would not work on pricing of the oil and gave me $1.04 more a gallon estimate than …
Carroll Home Services are consistently above-average service for the last three years. They’re heating repairmen men are expert; prices competitive. Front office personnel are compassionate. worked out a billing arangement when I list my job. Thus, consistently good to excellent.
Woke up this morning to a cold house. Seems the old boiler shut down due to ” no flame”. Tried a reset twice, came on then “no flame”. Called up Carroll, got a nice service advisor, around 7:30am. By 10am, service technician is in the …
Milady, from their Baltimore location supplied me an extremely competent exchange and excellent service. I am overly aware that the success of my customer service interaction is dependent on my attitude and ability to conduct myself …
We are scheduled to receive propane fills regularly and never receive them as scheduled. We have to call and ask for them to come out. If their tank was not in our yard we would change providers
I am currently deployed to Bahrain for the Navy and this Company has been nothing but trouble. My wife and I had a new oil furnace and AC system installed about 15 months before I deployed. Several months after the install we noticed a …
Carroll is great. Usually no wait in getting a tech out for help. Had to call out a tech because I accidentally turned off the emergency switch (I had no idea what the switch did). The tech was super nice about it and went ahead and did a …
I was unable to replace my furnace at the scheduled time. Brenda at Carroll fuel walked by oder for fuel over to the desk. Instead of haveing to wait a couple of days for the delivery, Mike delivered the fuel within a 2 hour window. The customer service I receive has been nothing but stellar.
I had to give them 1 star to post this review. If I could, I would give them -5 stars.This is the most unprofessional company! My order was scheduled for Monday, but they never showed. I called and was told they would deliver Tuesday. …
I have been with Carroll for over 25 years. I can honestly say my experiences with heating oil deliveries has never been an issue. Their deliveries have been on time and I’ve never run out of oil. …
Asked to be put on Will Call for all my heating oil accounts, that did not happen. Now I’m stuck paying $6.00 per/g for a delivery I did not authorize …
Overcharged me $200.00+ In oil in February, and this issue is still not resolved. Yet, they keep calling me for payments 30 days late yet still have not given me my money back.
Used Carroll Fuel for 12 years for home heating oil delivery, and the customer service was consistently friendly and good. I did not use auto fill, and would call when my tank was a little under half full. They came promptly and didn’t bug …
Get ready to wait. They are quick to sell. And the lady who sold me the plan was super nice. But when it comes time for service it’s a waiting game. Waitiing for a scheduled service appointment for 4 hours, then I decide to call which I …
On April 27th we called about an emergency plumbing issue and voiced we were leaving town, it was suggested we turn the water off in the home and wait for a tech to call. Upon returning we followed up to see when a tech would be out to be …
my account was set for automatic deliveries and was suppose to be filled on the 31st of january. no one ever showed up to fill the tank and we ran out of oil. carroll fuel was unable to give a reason for the missed delivery. while we are …
My heat has not been fully restored for THREE WEEKS. Promised appointment times were not kept, lack of proper technicians for the job, lack of coordination of the various parts of the job resulting in further delays and leaving me in the …
I have recently signed up with Carroll fuel, I delt with Spencer who was AWESOME!!! He had a tech come out that day. The tech was very nice and informative. I also deal with Carroll Fuel at my office and the delivery men are very nice.
The initial start was a little rough. Judy Hoover did a wonderful job in service recovery and keeping me informed!! Carroll did an excellent job in installing the gas lines for my new pool heater. Judy worked with the county to ensure that …
Very disappointed lately. Our AC stopped cooling the house suddenly and we had them service the unit in mid July. The technician replaced the capacitor and added refrigerant because he thought there may be a leak but then said he didn’t …
I’m fairly certain that all of the mechanics who have serviced our boiler/furnace in the past were technically proficient. However the tech who was here today was both technically proficient and unbelievable thorough. The gentleman pulled …
I was tremendously happy with the installation of my new fuel tank. The work was expertly done in the most professional fashion. I was so impressed with the head technician, Eddie and his partner. I learned a great deal about my fuel tank …
Had you all come out and conduct work on my furnace, the technician broke a piece on the furnace, which caused a water leak. I called for a follow up a week later and the technician cleaned the furnace and advised me that I would have to …
I had a contract with carrol oil a few years ago. Told them I no longer wanted their service.This year they delivered oil the my house (not Requested out of the blue) and gave me a bill of $1000 plus dollars!!!! BTW they bought all most all …
Service techs are always professional. They always call when they are on their way, very conscientious about keeping the area they’re working in clean and not messing up the floors.
I have had numerous issues all year and have been more than patient. I have left messages, sent emails and even filled out surveys. No one returns my calls, answers my questions, solves my concerns—-but they accept my payments, service agreement payments and I get these surveys but no live person follows up.
Very pleased with my experience with Carroll Home Service. From start to finish the staff were responsive and explained the entire process for setting up a new propane account. Their price was competitive, but their great customer …
Despite having a service contract with Carroll Home Services for a few years, it has been 7 days since they came to my home to repair my heating unit (a blower) and the furnace is still not fixed. The service technician, Doug, determined I …
I had a new system installed in my home in June of 2019 by CHS. I requested a service call for thermostat being bad. 3 times a technician has come to the house with no fix, no return calls and hours late when finally arrived. …
Carroll Home Services is outstanding. They have provided maintenance on our systems and most recently performed a multi-system installation. Everything was handled in the most professional manner from the initial estimate to the …
Have let me run out of oil several times then take hours leaving us in the cold to get fuel. Also took 4 call visits to fix a problem. Don’t use this company
I have heard Carroll fuel service for 27 years every time I’ve needed help their own glories have been awesome from the people on the phone to the service men that come to my house I read them number one
I’ve had enough of this awful billing problem and now I’m changing oil delivery and burner service. I keep getting huge bills in the mail with zero accountability. They cant tell me what Im paying for just send us money NOW ! …
Response and communication with billing, charges on my account that should have been removed for services that did not correct the problem with my HVAC.
The charge I am referring to has been verified by the supervisor (Eric Cooper) of the repair technician for my area. I canceled my account and service agreement.
Not happy. Lots of excuses and hard to resolve issues once the contract is signed. They gouged a hole in my wood floor while removing an oil tank and I have yet to receive a response from the manager to resolve the issue.
They dropped the price of the fuel was 1050 to 750 and let us pay it off. They were very nice to deal with! Thank you very much in these really hard times.
BEWARE THIS UNETHICAL COMPANY. They made deliveries after our contract was over at 80% over our contracted price. Several other issues but the takeaway is they do everything they can to gouge you even if it means breaking their contracts over and over.
Furnace service was done in a timely matter explained in detail by tech what was done.
Our tech in this service was DeeDee Holsey and she certainly is a great tech for Carroll Home Services
We are with Carroll for more than 10years.
Carroll Home Service is trustful company. The employees are polite, attentive and very professional.
Congratulations for that
We’re longstanding Carroll customers. Plenty of problems with them in the past, but have stayed with them as there aren’t many alternatives. We woke up today – the middle of January – very chilly and with no hot water as the system shut …
I have been a customer for 15 years. Service was great when family owned . Now calling for service calls takes 30 minutes or more on hold. Service window of 3 hours is NOW a JOKE. YOU’RE LUCKY IF ITS 4 HOURS!! QUALITY OF TECHNICIANS IS ALSO …
I joined an automatic delivery plan for this year with a price ceiling of $5.469/gallon. A delivery was made last week at this price ceiling despite the price of gas and diesel being <$4.00/gallon. I confirmed current prices with some of …
Excellent Care and Service!!
I have had the pleasure of working with SPENCER, multiple times this past Fall ’22 through the present. He always makes sure that my questions are answered in …
Ricardo did an excellent job cleaning my oil heat system. He was clean and respectful while onsite and took the time to explain several aspects of what he observed and made a few suggestions to optimize me system and results. Other tech in the past have also done excellent work for me on past appointments.
Today Tech 192 – Kamla came to service my furnace because we could not get heat. When he came he turned on the furnace and it worked. But listening to my description of the issue we were having he checked the thermostat to see if it was …
I am 75 and on Social Security. I had an automatic delivery program set up for $100 a month but with prices so high and 150 gal min I became overdue in my plan. I just paid off my balance and a very nice lady set me up with a delivery of …
They decided to fill oil tank in middle of Summer when oil prices highest and no need to use oil at that time. Also, service technicians took 4 visits to determine our oil furnace was broken and not repairable yet in the meantime they had …
My boiler died last winter right before New Year’s Eve and I contacted three companies for quotes for a new boiler. One company didn’t reply at all. A rep from another company came to my house and tried to charm me into getting my business …
We have used CHS for many years, and they’ve always been pretty responsive in a timely manner. Our latest crisis was no exception. Our furnace died on a Friday, and they were able to get a technician out the same day. The news was …
Had an emergency situation where the furnace was smoking and the carbon monoxide detector went off also setting off the smoke detectors. Called arol Home Services. Waited over an hour on phone. Waited a other half a in by on TV no non …
I have been with Carroll for probably 20+ years and have been very pleased with their service and pricing. They put in my new furnace for me about 8 or so years ago along with the air conditioning unit and have had no issues whatsoever! …
We’ve been with Carroll Home Services for years. We have service contracts and oil delivery with them and have purchased a furnace from them. Prices are reasonable. They are easy to reach by phone, and they keep our furnace and AC in great …
(Translated by Google) Great!
(Original)
Greaat!
We highly recommend Carroll for any work laying gas lines. We did a patio renovation in summer 2022 and the easiest and smoothest part of the project was working with Carroll. Vickey was a master coordinator and always so friendly and …
Mr.Terence, the service provider was excellent and exceptionally courteous!
Excellent quick service replacing an ANCIENT furnace in Gwynn Oak! Highly recommend Dylan Oehlke!
Easy. Workers were on time and polite. Got the job done in a timely manner. Open communication when I asked questions. Wonderful.
Great Employer💗 …
Excellent service
Good service.
Horrible customer service .
Great service and staff
Great service all around
Great customer service!
Muhammad #179 very good service
Muhammad did a fantastic job
Responsive, friendly and always available.
Tech came out an hour later cold air was back!,
The tech was very knowledgeable and polite
Budget Billing works for us! Thanks!!
Tuned up boiler and all good to go.
Excellent Service.
Fast, reliable, courteous. Knowledgeable technician (Will).
Awesome company!
Really great fuel oil delivery and service.
The company fast resolves any issues I had.
Thank you for the service.
Service technician came out same day and quickly fixed problem.
The service rep was well in the time window and found and fixed the problem quickly.
Tom did an excellent job of cleaning my oil burner.
Professional and polite will see how their services this winter
Muhammad, tech #179, did an outstanding job and fixed our problem quickly.
They increase your payment amount without ever notifying you.
Disrespectful company too work for try too make you stay out and work from 6 am too 8 and 9 0 clock at nite terrible manangment have work for 32 people and only have 16 so they will work u like a slave
Nice people and fast service
Quality employees, quality work, timely and affordable.
The technician showed up on time, was very courteous, and explained everything.
Muhammad was kind and courteous very professional his work was efficient and effective thank you
Love Carroll Home Services! Always fast and experienced service when needed!
I always had a good experience with Carroll home services
Wonderful customer service. They really do care and you can tell it is their pleasure to assist you, and they go the extra mile to do so.
I find that they are very friendly
Unique is so pleasant.. I enjoy speaking to her everytime I call!! The customer service here at carroll is awesome!!
Good service. Friendly personnel.
Muhammad was wonderful tech. # 179. Heat was out at my ederly relatives home and he fix it
I have had them for 25 years and now they charged me 4.44 a gallon for heating oil when other companies are charging under $3………. I believe I’ve had enough!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The tech was well prepared and very professional and did an excellent job. I wish there were more like him.
I am impressed with the installation of my new HVAC system. Techs are always friendly and knowledgeable.
The tech came here Muhammad #179 for tune up, he is great, respectful and professional.
Tech was wonderful. Completed oil and ac tune up and went the extra mile. Thanks!
Extremely prompt service when our heat ceased functioning- they even offered a middle of the night appointment, which I declined.
Make sure to check the prices they charge you on your receipts. They like to charge you much higher than the going rate of oil that day.
Carroll fuel company has always been very good in service and products.
Horrible billing policies and customer service if you actually have a problem. (Sort reviews by lowest score) …
i have had the BEST service ever i would not ever change my oil company the service is just awesome and my service with MR DARRYL is just outstanding i just want to say thanks for everything.
Service has gone downhill in the past 5 years. Have been with them 15+ years but price-wise and service- wise they are a poor choice these days. This will be my last winter with them.
They saved my Thanksgiving by coming out today and installing a new boiler now we can all enjoy a nice Thanksgiving dinner in a warm cozy house tomorrow.
Patty in customer service is OUTSTANDING! She saved the day for our family! Patty is professional, caring and understanding!! Thank you!!!
THEY TALKED US INTO A SERVICE PLAN, CAME AND TOLD US TO INSTALL A DAMPNER, NEVER CAME BACK TO CHECK IT, FURNACE SOOTED UP TO WERE THE ENTIRE UNIT HAD TO BE REPALCED AT 6K AND THEY SAID “THATS TOO BAD” EVERYONE WE TALKED TO AFTERWARDS COULD NOT BELIEVE IT. HAD PERCISION COME AND REPLACE THE UNIT.
I have used Carroll for service and fuel for several years, and I have always been very satisfied with them.
Technician was thorough, positive, and took the time to ensure our systems were ready for the summer season.
Just overall unhappy on how they conduct business. They left out details about how their sales program is ran and hide behind certain verbiage.
No complaints here. They deliver the oil promptly and have friendly staff.
Excellent service with cheerful and very polite service man. He fixed the problem and made some modifications that should prevent this problem from happening again. I would recommend this company to anyone.
David was very good and knowledgeable in repairing my AC unit. I would recommend him if you need AC work ..
Thanks
Kathy from Carroll Home Services was extremely helpful and courteous today. I never have a problem with Carroll Home Services, thank you.
Arrived on time. Work performed quietly and efficiently. Office staff strong on providing good customer service. A pleasure doing business with.
Some confusion about my yearly service but Carroll Fuel understood and took care of the problem. Glad to have my air-conditioning back
Muhammad #179, was great. He came in diagnosed my issue and went to work. After a cold night last night, we are warm again. Thanks Muhammad!
I just had a heating problem and Muhammad #179 came and fixed the problem. He was very professional and thorough. I was pleased with his customer service.
Technician serviced my oil furnace and AC. Was very courteous and did the work with the difficult covid-19 situation.
I had several questions that went unanswered from other vendors. I called Carroll Home Services and got all the answers I needed. Sharon Davis was a pleasure to work with. I recommend to all.
I was having some problems with getting fuel delivered but after speaking with them seem to have fixed the issue and they are going to install a monitor on my tank that lets them know when I am starting to run low on my propane and getting me a delivery
New customer. Muhammad did an excellent job giving my old furnace an over due cleaning & tune up.
Their quotes for a backup generator and propane tank were double to triple the prices I received from others. It was a complete waste of my time having them come out. Don’t even bother.
They give great service. All members of the co. including drivers are very nice and cordial. They will work with you whatever your need.
Matt and Ed installed the oil tank. They did a great job, were very knowledgeable, answered questions, and were very polite.
I awoke this morning to no heat.As it turned out, I was out of oil as I have been using more than usual in this weather.Your technician Allen just left.He had a lot of trouble getting into my basement due to ice.He brought a small amount of …
Their noisy oil truck woke me up at 6:15am this morning, refilling my neighbor’s oil. It is illegal to drive noisy trucks through residential neighborhoods prior to 7am. See the Montgomery County Noise Law. I think I might report this.
A work in progress. They could not fix their own relatively new system. Did come out quickly but for no purpose. Cannot contact them the next day , phones down. There may be a reason will follow up.
Technician was respectful , knowledgeable and professional represented the company well look forward to being your customer for years to come.
Carroll service is great. I like their automatic delivery service, promised and prompt.
Very professional operation, quality service technicians and drivers; oil delivery program excellent for those persons on a fixed budget.
I have had to call in to Carroll Oil to help my dad with his bill. Both times I have had the pleasure of speaking with Unique. She was more than helpful.
The earliest we could get a ac tuneup was October. The man’s response was the ac should be good for next year then.
This is actually Kathy Toth. I had a wonderful experience with your staff during my partial knee replacement.
I am customer, but leaving the company. I was charged $2.95 gal in August . In December I was billed $3.75 gal. The price of oil has fallen drastically, and their prices are well above other companies (do a google search and see for yourselves. Pigs get fat, hogs get slaughtered. Save you money and go elsewhere.
Excellent tech came to repair our oil burner. He was very knowledgeable and friendly and completed the job quickly. I recommend highly.
Service dispatch is awful. No shows and late shows. Overall the technicians were acceptable. Had one that was awful and one that was exceptional. Too bad the latter one works for such a bad service oriented company.
Arnold was a great tech and got me set up with propane delivery the same day. Was great at explaining what needed to be done but also helped solve a problem with low propane.
Was very impressed with the overall service. Josh arrived early and explained very clearly the new system I required. Carroll came recommended and did not disappoint!
In February I was delivered 300 gallons of fuel oil and Carroll Charged me $3.549 per gal when the market and other fuel companies were charging $3.099. I have the full service policy with Carroll. Why the price difference?
Where in the world are all the old customer service people? I am used to speaking to customer service in Baltimore I’m not used to these newbys. They said all the old reps quit, now what does that say for a company? All the good reps quit so you hire people who don’t know what they are talking about?
So sad to leave after 17 years, but I can no longer afford them. They are significantly higher than other local companies and claim it’s because they offer 24/7 service. Well, guess what – other companies do, too and they charge far less (AND have higher Google ratings). I’m mad at myself for not comparing prices earlier.
Unique was very knowledgeable when answering all of my questions. She is a breath of fresh air I usually dread talking to customer care/ Service reps but I actually enjoyed my communication wit her and I am now a returning faithful customer. Trish was helpful as well.
On time and very helpful explaining how the system works. Made a through check of AC system removing panel’s as needed to see coils. Tommy is very friendly and professional.
It is apparently impossible to speak to a customer service rep – the phone number on the bill is for sales – the sale has already been made – that’s why I have a bill – I need CUSTOMER SERVICE (which clearly means nothing to this outfit these days). Beware.
Had the technician come out (after paying the $122.00 service call fee up front), for my gas furnace. He was there about 30min, found out that it was just a relay, and was charged $177.00 for a 25$relay and 30min of labor??. Called them …
AS of today 11/19/2018 after a $4 of gallon delivery Im no longer their customer just because of their pricing and always late deliveries. $4 are you insane ??? The diesel on the gas station is $3 and it’s better grade diesel than the one …
We were going through a bitter cold spell in Baltimore and Carroll got very backed up. Our delivery and service and maintenance got pushed back because of their increased backlog. We communicated with department managers (Dave Bosen (parts) …
You have an employee named Unique that helped me set up an air conditioning repair and she was VERY pleasant. You should promote her and give her a big raise. Its employees like her that keep a business running smoothly. Great customer service.
They were supposed to deliver our oil with a week’s reservation and the delivery man never came. The customer service man was rude when I called to get a delivery and ask why. The delivery man put in his notes he couldn’t get the gate open …
Let me tell you about our service person Dan #171. He came to our home and fixed our faulty heating system. He went above and beyond his job and worked in the spirit of excellence! We are so pleased!
I wish I could give negative stars. Again, I am out of oil. I am on the monthly plan. They have not been here since 02/23 today is April 9. They tell me I have 3/8 of a tank @ about 100 gallons. I tell them I measured it and is less than 4 …
Rick, our tech yesterday, should be (maybe he is) the head of the entire department. Efficient, professional and thorough. Glad we got him to service our furnace issue and yearly tune-up.
The technician, Earl, that came out on an emergency call on Father’s Day was fantastic!! He identified the issue and fixed it in a very timely manner. He was very professional and courteous – he saved the day!! Awesome job!!
delivery driver left cap off my outdoor tank during a rainy week, now it has too much water in it. the company is telling me I need to burn out all the oil and water over the summer so it can be refilled anew in winter. Up to this point, …
We needed a prime and start on the weekend. Travis German (#180) was here promptly at 8 am. Gave the system a good once over and had me up and running in no time. To top it off he gave us some helpful tips on managing our system more efficiently in the future. Solid service call.
Carol from Carroll Home Services was amazing. Thermostat was not responding, mind was being lost, believed to had already gone through the troubleshooting myself. Called Carroll Home Services and Carol went through one last procedure …
I have been a customer for oil delivery for years. They started overcharging me. When I realized it, I asked for a refund which they agreed to since they were clearly in the wrong. I have had to call many many times over many months to get …
This company’s accounting practices are absolutely atrocious. Their way of making things “right” is just getting you to pay more money but in different way. Sort of like the restructuring of an NFL contract only the beneficiary is Carroll. …
I was ready to leave Carroll Fuel after 16 years, due to delivery problems. Ellie and I spoke several times to resolve my issues. Ellie is wonderful and patient. She reviewed pricing and my budget program, apologize for any …
Worst company I’ve ever dealt with. Tried to charge me $771 to replace the outside fan motor. My gut told me something wasnt right and so I called COOPERS HVAC. They found that the motor had simply been unplugged from the electric supply! …
The absolute worst customer service ever. Additionally, they price gouge. If you are buying fuel oil from Carroll, do yourself a favor, call a competitor and you will get a 40% better price………simple!
On October 20,2020, a new oil tank and oil line was installed. Matt and Ed did an excellent job. They also explained things as they went along. We are very satisfied with the work they did. Thank you.
HORRIBLE – HORRIBLE COMPANY SERVICE I’ve been a customer of this company for at least 8 yrs. I hold 2 accounts with them. Now I guess it should be held because today I will find a new oil company. For the 2nd time my 85 yr old …
Absolutely the worse place to deal with, Customer service is horrible. If you have any disputes whatsoever, They automatically send you to collections. They curse at you on phone in billing dept. ,And the the credit dept is unprofessional. …
Awful service! If they tell you that they’ll be at your house one day, make sure you will lower your expectations because they will not be there. Expect for them to arrive days later and not even give an explanation. Unfortunately, the …
I called for service on an Aprilaire 600. I was clear about what my problem was. I pay almost 100 to have someone come in and say I need to call and have a new one put in for 700. I know the problem.. needs a humidistat. I relayed that …
BEWARE: Received my bill and compared my price with local competitors that offer the same service. Carroll Home Services price per gallon of oil fuel was $1.00 more per gallon! 178 gallon fill up cost me $178 more. Switched to Southern Maryland Oil.
Purchased a heat pump with installation from them last year which included a one year service contract. Was undecided about extending it, talked to them via email, was told my account was closed and I could reopen it if decided I still …
I am so impressed by the response I received from Carroll’s General Manager, Mr. Les Austin to a complain I posted about a new furnace burner. Mr. Austin is clearly an awesome new leader of Carrol who promised to fix the problem at no cost. This is how you build trust with your customers and retain them for ever. Kudos!!!!
We just had our heating and air conditioning serviced today by Travis. He performed the yearly cleaning and checkup on both units. I have never dealt with a more polite and knowledge technician. He answered every question I had, gave me …
I cannot get them to stop delivering oil to my mother’s house. Staring in January, I have informed them several times that the house is unoccupied, but they keep topping it off, even now in May. Despite it being unoccupied per their own …
We had a heating issue contacted Carroll Fuel Home service today , Tech by name of Muhammad ID#179 came. He was very polite , professional , came in a timely manner, answered all my Mom’s questions, He was very thorough, A job well done! …
I contacted Carroll Home Services and spoke to Melissa who advised of one price for a weekend service call and no additional service fees, but added that I would have to pay parts if I needed any to return my system to functional service. …
Technician arrived in the time frame noted. He wore a mask following covid guidelines. Was very personable. Found the problem right away and fixed it. We have been with Carroll Fuel for more than 20 years and they never let us down!
Never give Carol Home Services any of your business. They will cheat and send any disagreements to COLLECTIONS! I bought a brand new HVAC system from Carol Home Services, it broke after a couple years, even though I also purchased their …
I just got off the phone with Carroll and I have to say their customer service is excellent. I’ve been a customer for over 15 years and I’ve always been please with their service. Techs are impressive and drivers are friendly. …
Travis German (Tech # 180) serviced our furnace and air conditioning today. He did an outstanding job and I would like to request that he be our permanent technician. We’ve had some past trouble with fuel deliveries from Carroll Fuel and …
Sharon in Customer Service is extraordinary! She is a reliable link to all departments and will answer questions/fix billing issues/ link you to repair solutions immediately. She doesn’t pass you off to someone else. She is easy to get …
I’ve had many issues with delivery for the past 2 winters. They say they are coming for fuel delivery, but they generally don’t show up until 2-3 days after the scheduled delivery. The people in customer service, however, are incredibly …
Had technician #183 – Multi come out and serviced the hot water heater. He did an excellent job, went over and above the call of duty. I am in construction myself and really appreciate great work!
Today I was grateful to meet the high quality tank crew of Matt & Ed. Our church oil tank was having a problem with a device called the “vent alarm”. When Matt & Ed drove up in their clean Carroll Home Service truck, they walked over to the …
I originally was quite pleased with the service and the woman I spoke to. I was very clear to ask whether their service would suit my needs as a renter. I only needed a single delivery and no automatic service. She said that was no problem …
I highly recommend Carroll home services. I had a problem with my a.c unit and Carroll provide me with exceptional customer service I spoke to a customer service representative April she was pleasant and very professional. She scheduled me …
Stay away from this people. I got a call from Kelly, and she was very rude. I called last week to have someone come look at our tanks, and possibly being a customer, but I’m not sure what happened, but she said I called to schedule a …
Was a longtime Carroll customer – 13+ years – and the former homeowners (relatives) were customers for many years before that. Based on our experiences, we’d recommend considering other oil suppliers/servicers. We have oil heat and an …
Like someone else stated, you have to specifically tell them to stop auto delivery AND auto pay, but that may not stop them from calling! When i first started my plan with them in January, they wanted to setup a payment plan that would …
I have been using Carroll Home Services for 14 years. They are wonderful. If I ever have a concern or just a random question I know I can call and speak to one of their wonderful customer service reps. Most recently I spoke to Ellie regarding the oil price cap program. She was very helpful and friendly.
I’d like to express my deepest gratitude and appreciation for Carroll Home Services. Recently, Tony, one of their technicians, came to service our furnace. In the course of his work, he noticed a gas leak on a pipe right next to where he …
I just spoke with Unique in customer service at Carroll and she was EXCELLENT! She was truly professional and provided me with incredible service. I have found all of the people I have spoken with there over the last three years to be …
Started off good after another company left me with no oil. Unfortunately, after being a customer for four years I found out I was behind in my bill by almost an entire season’s worth of oil. I never received any notice at any time that I …
We have been with Carroll for years. In the past 2+ years their service has deteriorated a lot. We have run out of oil for a week during the coldest period of weather during the entire year ( we are on automatic delivery). We have had oil …
Ran out of oil and called in to have them come out since a winter storm was coming. Was told they couldn’t get a truck out till three days later. Called multiple times to get it done sooner and all they could do is bring a small amount …
This company claims to have delivered 118 gallons of oil to my father’s house 5 months after he passed away and 3 months after his home was sold. We advised Carroll’s accounting office of his death, along with a copy of death certificate …
Horrible- DO NOT DO BUSINESS WITH THEM. After being a customer for 30 years, we had to switch because they provided NO customer service and lied consistently to us. They have let us run out of oil twice-now even though we are on auto fill. …
Called Carroll assuming that they can fix our broken A/C and relieved us from the stifling heat. A tech, who was promised to come between 12-3, came at 4:30 for a diagnostic visit ($99) and claimed that they did not have the part to fix our …
Ran out of oil on a Friday night. Called Saturday morning to ask about an oil delivery. Was told they couldn’t deliver until Monday. Sent tech out with 10 gallons which lasted until 7:30 Saturday night. Called a competitor and had oil …
I have been with Carroll for over 20 years. Outta there, been on a payment plan with them for decades, last couple of years I get continous collection calls because I had a tank top off at the end of the season that also was the same time …
Carroll Home Services charges an arm and a leg for less than mediocre work. Many of their technicians are inexperienced and fresh out of HVAC school, so their work does not justify their service charge. They pride themselves on 24/7 service …
I wanted to like Carroll, because I’ve enjoyed their service techs who come out. However, over my 5 year period of being a customer they have let my oil run out 2x. This most recent time I didn’t get a notification, and it’s the middle of …
If I could give them a negative number I would. We have had the displeasure of dealing with them for 3 winters now in a rental home. All 3 winters we have run out of oil and been forced to live and sleep in a freezing house. The last 2 …
Called for service help and the technician came out the same day. He was friendly and helpful (as always). He explained everything to me in a way that I could understand. This is why we’ve been satisfied Carroll customers for over 20 years.
I had my furnace and water heater serviced yesterday.
I believe my technicians name was Anthony, he was extremely professional, polite and respectful. He did the service in an efficient and timely manner. As he was …
Dealing with this company has been a nightmare. I was in their program that spread out the cost of heating monthly throughout the year. …
This company has terrible customer service representatives. They do not explain anything properly and do not answer questions. I am a first time customer with oil heating, and this company, and will never use them again. I do not recommend …
Quality company with a definite customer concentric focus! Vicky is the very best in new services.
We have used Carroll for almost 20 years and their service has always been great. Mohammed did a fantastic job for us today servicing our A/C units.
Carroll Home Services is the epitome of good customer service. They will pick up the phone 24/7 and can be out on the site the same day.
They will work very hard for your business. The service is great too; it’s …
I have been a Carroll customer for 11 years, but today I am beyond frustrated. At the end of my 4 hour service appointment window with no phone call saying the tech was running late I called and was told he was in route to my house. 30 …
The gentleman who serviced our burner was very professional and customer service oriented. In fact all the years we have had service from this company he was the best service man we have had yet. He was very knowledgeable and explained …
We have been customers since the mid 1990’s and would never consider using any other company to service our furnace or heat pump. Carroll Home Services are always prompt, courteous and get the problem fixed on the first visit.
Wolf in sheep’s clothing. First year was great with first experience very quick and fast with professional workers. Second year after the fluff went away. Would not work on pricing of the oil and gave me $1.04 more a gallon estimate than …
Carroll Home Services are consistently above-average service for the last three years. They’re heating repairmen men are expert; prices competitive. Front office personnel are compassionate. worked out a billing arangement when I list my job. Thus, consistently good to excellent.
Great people and service.
The staff is stellar and go out of their way to resolve any issues.
5 stars all the way.
Woke up this morning to a cold house. Seems the old boiler shut down due to ” no flame”. Tried a reset twice, came on then “no flame”. Called up Carroll, got a nice service advisor, around 7:30am. By 10am, service technician is in the …
Milady, from their Baltimore location supplied me an extremely competent exchange and excellent service. I am overly aware that the success of my customer service interaction is dependent on my attitude and ability to conduct myself …
We are scheduled to receive propane fills regularly and never receive them as scheduled. We have to call and ask for them to come out. If their tank was not in our yard we would change providers
I am currently deployed to Bahrain for the Navy and this Company has been nothing but trouble. My wife and I had a new oil furnace and AC system installed about 15 months before I deployed. Several months after the install we noticed a …
Carroll is great. Usually no wait in getting a tech out for help. Had to call out a tech because I accidentally turned off the emergency switch (I had no idea what the switch did). The tech was super nice about it and went ahead and did a …
I was unable to replace my furnace at the scheduled time. Brenda at Carroll fuel walked by oder for fuel over to the desk. Instead of haveing to wait a couple of days for the delivery, Mike delivered the fuel within a 2 hour window. The customer service I receive has been nothing but stellar.
I had to give them 1 star to post this review. If I could, I would give them -5 stars.This is the most unprofessional company! My order was scheduled for Monday, but they never showed. I called and was told they would deliver Tuesday. …
I have been with Carroll for over 25 years. I can honestly say my experiences with heating oil deliveries has never been an issue. Their deliveries have been on time and I’ve never run out of oil. …
Asked to be put on Will Call for all my heating oil accounts, that did not happen. Now I’m stuck paying $6.00 per/g for a delivery I did not authorize …
Overcharged me $200.00+ In oil in February, and this issue is still not resolved. Yet, they keep calling me for payments 30 days late yet still have not given me my money back.
Used Carroll Fuel for 12 years for home heating oil delivery, and the customer service was consistently friendly and good. I did not use auto fill, and would call when my tank was a little under half full. They came promptly and didn’t bug …
Get ready to wait. They are quick to sell. And the lady who sold me the plan was super nice. But when it comes time for service it’s a waiting game. Waitiing for a scheduled service appointment for 4 hours, then I decide to call which I …
On April 27th we called about an emergency plumbing issue and voiced we were leaving town, it was suggested we turn the water off in the home and wait for a tech to call. Upon returning we followed up to see when a tech would be out to be …
my account was set for automatic deliveries and was suppose to be filled on the 31st of january. no one ever showed up to fill the tank and we ran out of oil. carroll fuel was unable to give a reason for the missed delivery. while we are …
My heat has not been fully restored for THREE WEEKS. Promised appointment times were not kept, lack of proper technicians for the job, lack of coordination of the various parts of the job resulting in further delays and leaving me in the …
I have recently signed up with Carroll fuel, I delt with Spencer who was AWESOME!!! He had a tech come out that day. The tech was very nice and informative. I also deal with Carroll Fuel at my office and the delivery men are very nice.
Positive and professional experiences.
Customer service – professional and courteous. Willing to assist. …
The initial start was a little rough. Judy Hoover did a wonderful job in service recovery and keeping me informed!! Carroll did an excellent job in installing the gas lines for my new pool heater. Judy worked with the county to ensure that …
Carroll Home Services has always been responsive within twenty-four hours. The technicians present in a trustworthy manner.
Very disappointed lately. Our AC stopped cooling the house suddenly and we had them service the unit in mid July. The technician replaced the capacitor and added refrigerant because he thought there may be a leak but then said he didn’t …
I’m fairly certain that all of the mechanics who have serviced our boiler/furnace in the past were technically proficient. However the tech who was here today was both technically proficient and unbelievable thorough. The gentleman pulled …
I was tremendously happy with the installation of my new fuel tank. The work was expertly done in the most professional fashion. I was so impressed with the head technician, Eddie and his partner. I learned a great deal about my fuel tank …
Had you all come out and conduct work on my furnace, the technician broke a piece on the furnace, which caused a water leak. I called for a follow up a week later and the technician cleaned the furnace and advised me that I would have to …
I had a contract with carrol oil a few years ago. Told them I no longer wanted their service.This year they delivered oil the my house (not Requested out of the blue) and gave me a bill of $1000 plus dollars!!!! BTW they bought all most all …
Service techs are always professional. They always call when they are on their way, very conscientious about keeping the area they’re working in clean and not messing up the floors.
I have had numerous issues all year and have been more than patient. I have left messages, sent emails and even filled out surveys. No one returns my calls, answers my questions, solves my concerns—-but they accept my payments, service agreement payments and I get these surveys but no live person follows up.
Very pleased with my experience with Carroll Home Service. From start to finish the staff were responsive and explained the entire process for setting up a new propane account. Their price was competitive, but their great customer …
Despite having a service contract with Carroll Home Services for a few years, it has been 7 days since they came to my home to repair my heating unit (a blower) and the furnace is still not fixed. The service technician, Doug, determined I …
I had a new system installed in my home in June of 2019 by CHS. I requested a service call for thermostat being bad. 3 times a technician has come to the house with no fix, no return calls and hours late when finally arrived. …
Carroll Home Services is outstanding. They have provided maintenance on our systems and most recently performed a multi-system installation. Everything was handled in the most professional manner from the initial estimate to the …
Have let me run out of oil several times then take hours leaving us in the cold to get fuel. Also took 4 call visits to fix a problem. Don’t use this company
I have been with Carroll over 20+ years and I have NEVER been disappointed with their SERVICE or PRODUCT. They are indeed Consumer Friendly….
I have heard Carroll fuel service for 27 years every time I’ve needed help their own glories have been awesome from the people on the phone to the service men that come to my house I read them number one
I’ve had enough of this awful billing problem and now I’m changing oil delivery and burner service. I keep getting huge bills in the mail with zero accountability. They cant tell me what Im paying for just send us money NOW ! …
Carroll has always been great. Fast delivery and service when needed. Communication is always great and the techs are always prompt and courteous.
Response and communication with billing, charges on my account that should have been removed for services that did not correct the problem with my HVAC.
The charge I am referring to has been verified by the supervisor (Eric Cooper) of the repair technician for my area. I canceled my account and service agreement.
Not happy. Lots of excuses and hard to resolve issues once the contract is signed. They gouged a hole in my wood floor while removing an oil tank and I have yet to receive a response from the manager to resolve the issue.
They dropped the price of the fuel was 1050 to 750 and let us pay it off. They were very nice to deal with! Thank you very much in these really hard times.
BEWARE THIS UNETHICAL COMPANY. They made deliveries after our contract was over at 80% over our contracted price. Several other issues but the takeaway is they do everything they can to gouge you even if it means breaking their contracts over and over.
Carroll County Gun Club had a tune up from Carroll Home Service. Dee did the best job I have ever seen. Very pleased.
Furnace service was done in a timely matter explained in detail by tech what was done.
Our tech in this service was DeeDee Holsey and she certainly is a great tech for Carroll Home Services
We are with Carroll for more than 10years.
Carroll Home Service is trustful company. The employees are polite, attentive and very professional.
Congratulations for that
We’re longstanding Carroll customers. Plenty of problems with them in the past, but have stayed with them as there aren’t many alternatives. We woke up today – the middle of January – very chilly and with no hot water as the system shut …
I have been a customer for 15 years. Service was great when family owned . Now calling for service calls takes 30 minutes or more on hold. Service window of 3 hours is NOW a JOKE. YOU’RE LUCKY IF ITS 4 HOURS!! QUALITY OF TECHNICIANS IS ALSO …
I joined an automatic delivery plan for this year with a price ceiling of $5.469/gallon. A delivery was made last week at this price ceiling despite the price of gas and diesel being <$4.00/gallon. I confirmed current prices with some of …
Great company with good pricing. I called Spencer H.who was extremely helpful and knowledgeable. …
Excellent Care and Service!!
I have had the pleasure of working with SPENCER, multiple times this past Fall ’22 through the present. He always makes sure that my questions are answered in …
Ricardo did an excellent job cleaning my oil heat system. He was clean and respectful while onsite and took the time to explain several aspects of what he observed and made a few suggestions to optimize me system and results. Other tech in the past have also done excellent work for me on past appointments.
Today Tech 192 – Kamla came to service my furnace because we could not get heat. When he came he turned on the furnace and it worked. But listening to my description of the issue we were having he checked the thermostat to see if it was …
I am 75 and on Social Security. I had an automatic delivery program set up for $100 a month but with prices so high and 150 gal min I became overdue in my plan. I just paid off my balance and a very nice lady set me up with a delivery of …
They decided to fill oil tank in middle of Summer when oil prices highest and no need to use oil at that time. Also, service technicians took 4 visits to determine our oil furnace was broken and not repairable yet in the meantime they had …
My boiler died last winter right before New Year’s Eve and I contacted three companies for quotes for a new boiler. One company didn’t reply at all. A rep from another company came to my house and tried to charm me into getting my business …
We have used CHS for many years, and they’ve always been pretty responsive in a timely manner. Our latest crisis was no exception. Our furnace died on a Friday, and they were able to get a technician out the same day. The news was …
Had an emergency situation where the furnace was smoking and the carbon monoxide detector went off also setting off the smoke detectors. Called arol Home Services. Waited over an hour on phone. Waited a other half a in by on TV no non …
I have been with Carroll for probably 20+ years and have been very pleased with their service and pricing. They put in my new furnace for me about 8 or so years ago along with the air conditioning unit and have had no issues whatsoever! …
We’ve been with Carroll Home Services for years. We have service contracts and oil delivery with them and have purchased a furnace from them. Prices are reasonable. They are easy to reach by phone, and they keep our furnace and AC in great …