Carrollton Springs is a behavioral health hospital providing inpatient and outpatient programming for those facing mental health and addiction challenges. Our mission is Changing People’s Lives by increasing access to behavioral healthcare in our local community. We offer specialized, compassionate treatment for adults (18+), as well as active-duty military, veterans, first responders, and other high-risk frontline professionals. Programs include inpatient mental health and addiction treatment, partial hospitalization programs, intensive outpatient programs, and Help for Heroes. If you’re struggling, you’re not alone. Contact us 24/7.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
2225 Parker Rd, Carrollton, TX 75010
I decided to get outpatient treatment here for depression, anxiety, and grief and it was extremely helpful. The therapy gave me the tools I needed to work through my problems and deal with situations and feelings I might have in the future. I would recommend it to anyone seeking help.
Have been there its really nice clean rooms great staff great help its like u are on a college campus 👍 and I like the smoke breaks beautiful inside better then any other mental hospital …
I am completely satisfied with the help i got from being in patient to coming to php. The staff here never judge anyone and some could even relate to what we are going thru. I am very proud i did my research to come to the hospital and get …
Stayed here last year for mental health issues. The place was clean, the therapists listened, the staff were friendly, and their were plenty of activity’s to keep your brain moving. would come here again if I ever had to
Do not go here. They are not caring in any way. You will be turned away for help for taking certain medications and they will fail to return your personal paperwork not THEIR paperwork. While it’s hard to find a subpar behavioral facility please go to another one. Traveling distances is worth it. Avoid this place.
I have had a very great experience here! i have been her for 10 days now and i have had the best experience! very nice staff, and the nurses and techs really lookout for you. highly reccomend!
My experience here was great! At first I did not want to come but after being here it is a great place to go if you are in need of help. The staff is kind and caters to your needs and if you are going through a tough time they will sit and …
All of the 5 star reviews are faked. They buy reviews to seem better please avoid this place at all costs. They abuse their patients and turn away people who are suicidal.
Scheduled an assessment for 11:30, took off work to take an early and long lunch for the assessment and over an hour later I’m waiting just to get my belongings back because I still hadnt been seen and I’ve got a job to get back to. Now will have to take off more time from work to go elsewhere
Hope you like to wait…
Showed up on time for my appointment, filled out paperwork, waited an hour and a half, finally saw clinician. She needed a second opinion, but it took two hours to get second opinion in. 7 hours later I finally left, never want to go back.
Carrollton Springs saved my life. I went into inpatient and was diagnosed bipolar which i had been struggling with. I then went on to php which i graduated from im very grateful fo their pfograms
Carrollton Springs saved me, when I thought I could not be saved. I was hearing voices for almost two years without any help. When I heard about Carrollton Springs I gave it a try and it truly saved my life and my family.
I wish Phillip had a private practice because I would give him all of my money.
Day staff in inpatient is good but the night staff js unempathetic, cruel, and make it very clear that they just want you to go to bed and not exist near them.
This hospital has helped me so much with everything. The staff is so sweet. I loved Errico, Brianna, Damien, Shirley, Deanna and alot others. Would recommend to someone else!
Carrollton springs is a wonderful facility. The facility are dedicated to helping you get better and care for as a person. The staff is friendly and willing to work with you to get better
I was very happy with the care that was given to me! All of the staff are very nice and caring and the definetely helped with my detox and my depression! i am very blessed that i was able to come here and get the care i needed.
I suffer from CPTSD… The staff especially some of nurses further traumatize you .They broke over 10 of my bill of rights. I’m already in a hypertensive crisis and they argue with you and no matter how much you beg them to leave you …
Carrollton Springs is an outstanding facility and we are honored to work alongside them. Looking forward to many years of partnership to come. Thank you for all you do!
Dr. Satish Narayan and his team at Carrolton Springs provided extreme care. Their facility along with treatment plan was great and is structured towards speedy recovery from the symptoms. I would recommend Dr. Satish and his team to others. …
I am a UTA nursing student doing my clinical rotations at this hospital. It is a fantastic hospital, the staff are very friendly and it is a very positive atmosphere. I enjoy the time I get to spend here learning!
The PHP and IOP here are a total joke. Both programs consist of sitting around in a dimly lit room for 3-4 hours every weeknight while the in-training therapist (LPC-intern) “processes” with each person. There are no educational, …
The staff on cedar was all very nice and the nurses were not very nice and didn’t know what to do when I had a seizures. Rita is a wonderful tech.
This hospital is the best hospital I have been at, if I hadn’t come here I doubt I would be alive today. Damien, Eric Shirley , Brian and all the other staff were very helpful and understanding. I would advise anybody seeking help to come to Carrolton springs. I give it a 5/5.
Went here for my Alcohol addiction, learned a lot from the program they offer. Had a great experience, loved the staff and the councilors. Been to other places and prefer this place over any. Feels like home in the inpatient, great food, nice living space.
Doing a bit of research on mental health facilities and I noticed something I feel others should be aware of… this facility has a large number of reviews, 4 times the rate of many of the other facilities so naturally I was curious. It …
Carrollton springs is great! The milieu of the facility is perfect for patients conditions to improve. The staff is outstanding in their professionalism.
I came in for a simple assessment and they demanded that i stay for inpatient when im obviously not a threat to myself or others. They proceeded to hold me against my will and make me wait for 2 hours for MHMR to show up, which is a non …
Went for detox and turned into a horrible experience of being put on a toxic dose of sych drugs including antisychotic drugs was incompetently taken off of other meds doctor informed me quote im nothing but a glorified pill pusher !!!! And …
Carrollton Springs is a great psychiatric facility. The staff are really friendly and helpful. I am grateful for my learning experience here.
Went here for help in October 2022 and they called cps on me.
I called to inquire about the IOP program they have and Kim was the sweetest person ever! She was very helpful in guiding me through the process. She answered all of my questions thoroughly and happily and even helped me with scheduling an appointment. I will for sure be checking this out.
I am very disappointed of this place. They try to keep the persons inside without their own will, since they claim they will take you to court otherwise. Also the waiting period of time is insane. I try to speak to a manager about a …
The staff and care that I received at Carrollton Springs was exemplary. I would recommend this facility to anyone who is suffering from mental illness. The staff is kind and caring and see to all your needs. The BEST!!
I’m not staff, I’m not a therapist, I was a patient that went there for PhP and can’t remember what it was called when I was staying there but yes when going thru a lot it seems like the staff are evil but as I began to understand my …
My clinical experience has been very educational here. The staff is friendly and willing to answer students’ questions. I can see why the patients here do so well in their journey toward recovery.
The staff is amzing, the faciility is new and clean. I transfered here from another facility and Carrollton Springs was a world different. The groups are vrey helpful and the drs listen to your concerns. Would recomment this to anyone needing psychological help
This place saved my wife, my marriage, my life. She suffers from Bipolar Syndrome. She was a mess when I dropped her off, when I picked her up- she was even-keel. She was my wife again. I almost lost her to two suicide attempts. This place …
This facility has such a great environment. The staff are excellent at meeting the needs of their patients. There are plenty of activities and many opportunities for patients to gain knowledge about their condition. It also very clean and organized.
Very displeased and unprofessional. The first doctor via a tablet conversation hung up the face time chat as he talked to someone else and I finally had to call him back in which he abruptly ended the conversation. That was a waste of time …
Carrolton Springs is a very nice facility. Most patients are voluntary, and not as high acuity as other mental health facilities. Patients are cared for by excellent nurses.
I have worked here as a volunteer and the staff is wonderful. The therapy sessions are insightful and it was an eye opening experience. The facilities are clean and the entire staff is knowledgeable about patient care. I would love to work here.
Total cluster f*uck. Dr.s not being on location when they are supposed to be there. Medications not refilled in a timely manner. Clients left without meds for 2-3 days due to no doctors being available. No Communication regarding plan …
Rude doctors and nurses! Techs come off nice but once admitted, your on a strict schedule and jail like environment with not much to do to past time! They care more about money & how long they can you keep you there! Don’t provide adequate …
Horrible Nurses. I had to be taken to the ER 4 times. I begged the ER to admit me the last visit. 2 times in one day. I was in A-Fib and they refused to send me to the ER so a friend got the paramedics to come get me. I could have had a …
Manageable time, “not compressed”. Highly professional staff and doctors with decent accommodations. nursing staff is very understanding of your needs and what your going through. If you need treatment this is the place to go!
Friendly techs, nurses, and doctors. Weather you are in your darkest hour or need a tune up Carrollton Springs is the perfect place to get stable or back on your feet. Thank you Carrollton Springs for helping me!!!
I have been admistted there twice and both times I was treated with respect and had outstanding care by all of the staff. I highly recommend choosing Carrollton Springs for inpatient care. They literally saved my life.
Please do not bring your loved one here for mental health help. They give contraindicated medication. They don’t give the medication at the correct times or the correct way (with food, on an empty stomach). Dr Khan doesn’t return phone …
This place is a complete joke. My mother decided to get help with her depression/anxiety and get off her medicine, remind you she was only taking one type of medicine when she went in. Will during the whole intake process everyone was …
I recently visited Carrollton springs for a mental evaluation, and the “doctor” that you see while in the evaluation is on an iPad so it’s just FaceTime . Anyways , Dr. Butler was by far the rudest, most unprofessional “doctor” I have ever …
There was very little control over the most boisterous clients and the introverts like myself were left out of conversations in the beginning. Toward the end things got better, but only because I had to speak up for myself because i was …
Their tech staff is full of compassion and willing to share their own experience, strength, and hope with those they serve.
“Chill” Will “The Thrill” Holyfield was a angel in a time of desperation. I will …
well to begin off with I have been to ubh, mayhill millwood greenoaks witchita falls state and terral state hospials and well carrollton springs is the best hospital that i have ever been to. The food is great. Most of the staff is just …
Some good things some bad things. Considered returning even after not being helped or listened to but thought it through and don’t think I will be. Witnessed patients being lied to, lied to myself as well many times, and saw some employees …
The staff and facility are incredible. I went in with a bad impression of mental health care and left with a completely new attitude. Everyone in the outpatient program was incredible, and the group therapy is life changing. Thank you!
I found hope in this building. I went through the PHP program to find hope dealing with years of depression, as well as bipolar psychosis. I had lost hope for my life. After two weeks of the program, I started implementing ways to cope with …
I attended Carrollton Center for their BHP classes and was totally dissapointed. I found It completely unorganized and did absolutely nothing to help me. I signed up for 60 hours of therapy and was so unhappy with their class so I …
Thank you!!
You truly do have a FANTASTIC GROUP working at Carrollton Springs! I wanted to just share a few things with you about my stay, my new found hope, and gratitude. …
Carrollton springs helped me so much. I am so thankful for my time there.
Place has a lot of nice staff. Do not go here if you have any medical issues. Doctor is horrible only willing to due bare minimum. My wife was in here developed kidney infection. Nurse told her she couldn’t see doctor because she wasn’t …
They picked up my dad at a hospital. He had a stroke and had aphasia. He was elderly and confused. They threw him down on the floor and injected him with something to subdue him. He ended up being labeled bipolar!!! He could not even speak. …
the staff is amazing! they are very helpful and they care for you to their best ability! the staf, nurses, and therapists are very good listeners. they have helped me through a hard time and ill gladly send anyone that needs help here! great place to be!
I came here for help. I was greeted by a girl asking for my insurance information.Then handed a clipboard of papers to fill out. About 45 minutes later I was called into a room where I was “interviewed” then told they do NOT take my …
Phenominal hospital! I was inpatient 2 weeks, now attending php outpatient.
Never have I had such a positive experience and outcome. So thankfull my daughter never gave up on me…and found Carrollton Springs!! I cannot say enough …
This place is not what you expect, they’re all out for the money. It’s a business!! We had a terrible experience here. Gave us the wrong insurance approval and when it wasn’t approved after our family member was admitted through their …
Great mental health hospital. Probably the best one I’ve been to in Texas. Staff is wonderful and are there to cater to any need that comes up. As a former patient I would recommend this hospital to anyone seeking help with their mental illness and/or chemical dependency.
This place is a joke. Upon check in they took an inventory of my daughter’s things and a day later, her cell phone, debit card, driver’s license and set of house keys were not in the safe and no where to be found. They claim to admit fault …
The facility is a trustworthy, knowledgeable, professional and compassionate operation. My Inpatient and IOP experience was like being on a stress free behavior vacat,ion. The group sessions were therapeutic. Parag/Carrie were awesome and …
Had family come here. Impossible to get information from even with the necessary documentation and patient code. Have been lied to and dismissed multiple times. Was not told that visitors arent allowed when he was admitted, and the short …
This place takes advantage of people at the lowest point of their lives. It’s all about keeping keep you against your will no matter if it’s voluntary or not in order to bill your insurance until funds are exhausted and to give you endless …
I went in as a inpatient for PTSD in February. At first it was scary but immediately the staff, therapist, and psychiatrist are amazing! After inpatient I took the PHP and IOP program and Ashley Smith is the best therapist to help me manage …
“Dr.” Butler, an assessment doctor who was seen through an iPad to make his “professional” assessment, was anything but professional. I have never met or dealt with such unprofessional, uncompassionate, person who is SOMEHOW an M.D.? I …
There are not enough words in the vocabulary to express how grateful I am to Carrollton Springs and ALL of the staff. Because I am doing what seems like an impossible task, I would like to point out some of the other reviews so that you …
Carrollton Springs is a wonderful facility. It is clean and open. The nurses and techs are caring, listen, and do what they can to help their guests. The facility is safe and comfortable with lots of activities.
I’ve been inpatient at Carrollton Springs twice in the past four months, I spent three weeks there in November/December and I just checked out after spending two weeks there this month. I love the staff, they’re the only reason I’d …
When arriving I was very clear about my needs. “If you guys want me to be admitted, I need to go pack a bag and have lunch with my lady, then I will come back”. If I would have known they were going to tell me that it was a voluntary …
I was just a visitor but have had several family members in and out of facilities. I’ve never visited a family member so close to there admission day be so positive and have no real complaints. The only suggestion I would have is while …
I did PHP at Carrollton Springs & IOP at Changes – the faith based program. The Carrollton Springs location is great, the food is horrible, but the staff genuinely cares about you, which is rare! The Plano location (Changes) is awesome also. The faith based group is remarkable; this place literally saved my life.
Excellent housekeeping…clean professional appearance with facility inside and out. This is very important with any treatment facility. Staff seemed helpful and enjoying jobs. Staff seemed to want to help as much as possible despite …
Met the most amazing people and gained some amazing life experiences and life long friends. The techs and the nurses are very compassionate and attentive to your care. Would definitely recommended for anyone looking for a place to go to get help for anything.
I have been inpatient and Stacy was awesome as well as all the techs and nurses in Wells unit. Now I am in the PHP program and my group therapist Hannah is so amazing. Thank you all very much for helping me in my journey thus far. And as Hannah would say “this is just a moment in your life, it’s not your life”
I was thoroughly impressed with both the level of professionalism and the sincere personal touch of the staff (from the maintenance staff all the way to the staff of specialists). Everyone (staff) greets you with a smile, even if they …
One of the BEST places I received care for my Bipolar disorder.
The staff is by far, one of the most caring, compassionate and empathizing staff you will come by. …
I would recommend anyone in DFW to seek treatment here- comfortable, safe, and clean. Amazing staff and therapists. If I ever need help again, I would come back for sure 🙂 …
I at first was a little scared because of some past issues with trearment places, but I have to admit I was blown away by this place. The food was fantastic and plentiful, and the staff were absolutely amazing, and made the place all that …
If anyone is going thur anything weather it be mental or addiction Carrollton Springs is the place for you! From the people who work in the lobby to the techs, nurses, therapists and the Doctors will treat you like family and will never keep you out of the loop on your treatment plans or goals This Place is AWESOME.
Carrolton springs became like a second family to me….when I went in from the very beginning I was greeted with warmth! My therapist Hannah and nurse Kim showed me such kindness and compassion. They truly care about your recovery. I have friends for life now from my therapy group that I will hold dear.
I gave them every chance to assist me, but the lack of information provided and the disrespect of my time was too much to bear. I could write a book. one star for the landscaping and the 2 friendly people I encountered. the others seemed to …
Words can’t express how grateful I’m to have found Carrollton Springs.I completed the whole program from In-patient, PHP and IOP. I have stayed in several other hospital and have never received the care I received while at Carrollton …
These people have no qualms about manipulating their records in order to make you stay as long as possible. They didn’t wake me up for early morning therapy and then blamed me for it on their records. They made it seem like I was very …
Carrolton Springs is a good facility. But my experience with Dr. Djillali Boudjenah was not ok. He introduced me to Benzodiazepines without letting me know that it is a controlled substance and can be an addiction for my Depression, …
I had a appointment today with my neices. We got there 5 mins late. The appt was at 10:00. It was nowhere to park but we found a spot.
Ladies at the front desk were kind and courteous. In about 15 mins we were …
Carrollton Springs is an excellent facility that has met all of my expectations, and more. The staff is friendly, and even more so accepting of all walks of life. No matter what you are struggling with, they will stand by you; and walk with you step by stp. I would highly recommend Carrollton Springs.
This place is a great place to get help. The staff is incredible and really focus on you and your treatment plan. The PHP program is incredible and one of the therapists (jessica) is a wizard at getting to the root cause(s) of your …
My name is Zielkrystel F. I am 30years old & I have been in and out of over 10treatment centers/rehabs in a period of one year. It wasn’t until I placed myself inpatient at Carrollton Springs that I was satisfied. Even when I first walked …
I enjoyed my experience at Carrollton springs, but the follow up process with the payments, updating the balance information, and notifying corporate with up to date information on the account balances was very terrible and slow. Nothing …
This hospital offers great services from doctors to therapists. The food is pretty good for a hospital but they definitely try and meet needs such as dietary and religious needs. They do a good job at trying to treat patients as well as …
Carrolllton Spring is a very good center for mental issues recovery. The therapist helped me to process my thoughts and to get a good understanding of what I was going through. I will ever be grateful to the staff of the facility. they …
I had a great experience in PHP I had support and gained coping skills and a family that helped me realize that we all have uncovered issued that need to be addressed and managed. I would suggest that if you are in need of mental wellness …
My brother was trying to find help and the whole family is worried about him. He need helps and they turned him down and told him zoom therapy was the best result. When he needs to be at an in patient facility. They DO NOT CARE. They …
If you need some help for emotional issues you’re having then this is a terrific place to come to get the help you need. I felt that I was in great hands from the everyone on staff here. From the receptionist, doctors and my great …
I was in here a few years ago for detox/rehab. After about a week there I had a seizure. The doctors gave me lactalose since my ammonia levels were too high. This continued for a few days, then i had another seizure. They then decided to …
This place is a joke when it comes to physicians. I went in on 2 antidepressants and came out on 4. Mind you with the combination of 2 of them I could have became extremely ill or have had some permanent damage done to my body. During my …
I have never had the occasion to deal with a psychiatric hospital until recently! My daughter had been dealing with some issues and together we decided she might be best helped by getting involved in inpatient therapy. We chose Carrollton …
This place is all about how much money they can get from you the people at the front desk are incompetent about their own policies. There is a clear lack of communication between doctors nurses and counselors. Doors are often left open when …
This facility has been a great site for learning. The workers are all very welcoming and easy to work with. The site is always neat, clean, organized, and it has a very home-like atmosphere. The nurses and techs treat patients with the utmost care.
Do NOT take your loved ones here. They are running a scam! After two visits trying to get my family member admitted thankfully we were strong enough to walk away. First they told us they could not verify insurance and to come back the next …
Don’t bother to come here if you’re over 300 pounds. Had an appointment at 7, wasn’t acknowledged until nearly 9. By midnight they come to tell me I’m too overweight & want to pass me on to some other facility that will not treat ALL my …
This was my first time seeking therapy and more intensive treatment for my depression and anxiety. The facility was wonderful, very clean and staff was always kind and understanding. I am leaving partial hospitalization today and I feel …
I was in the inpatient program and the PHO program at Carrollton Springs in the last part of 2017 through January 2018. The inpatient program was great! I was able to get meds figured out and was able to work on my issues in the several …
I.would have given a better rating, but because of one very serious HIPAA violation I did not. I know there are strict guidelines on what an employee can and cannot talk about regarding my stay. …
I came in after a suicide attempt that left me in the icu for two days and an additional 2 days in the hospital. I didn’t want to go back to a psych ward as it would have been my 11th time in one and I’d never had a great experience. Coming …
Brought my daughter here a few times due to mental illness. They were just what she needed. The last time she went, she was admitted under the conditions that if she wanted to leave, they would let her (she felt a little off so she went – …
Just over a year ago, I went to Carrollton Springs every evening Monday thru Friday for I think seven weeks. mental health problems. Was a group counseling. NEVER thought it would actually help me. I am in my fifties so happy I went. …
TERRIBLE! Had an emergency and called 6x to get my husband on the phone. Waited over 8 hours! FURIOUS! I have had Pleasant experiences with him in the past and have actually recommended them however I will never ever recommend them in the future!!!
I went their after a attempt of suicide in 2017.
And the staff knows what they are doing. The doctor that I had was really great. …
I am a nursing student and have been here for the past 6 weeks. Based on my experience, I can say Carrollton Springs is an environment full of friendly staff and support. They all do their best to provide everyone with quality care and treatment.
As a nursing student completing clinicals, Carrollton Springs is a great facility that treats patients as individuals. The treatment plans are unique to each patient, which really helps the healing process. The nurses and staff are also extremely helpful. I highly recommend this facility!
This place is a God sent. The staff is far most amazing and caring. They’re very attentive to your needs. Thanks to all the RN’s and PCA’s all of you are great! To my Psychatrist and my Therapist thank you for your caring. …
A lovely care spot. Drs etc. daily. Good food and techs were nice to work with everyday. Meds given each morning and other dose times needed. Was inpatient for several weeks, had classes daily in my selected choice am&pm, yoga, smoke …
This was one of the worst experiences of my life. I only came here because my first choice facility was full. I voluntarily checked myself in, then was threatened when I wanted to check myself out. The doctor did not listen to anything I …
Life changing experience. The facility, the employees, the therapists and the doctors are of the highest possible caliber. Carrollton Springs Hospital is responsible for the most pivotal life changing experience of my existence. My …
I had the most positive experience at this facility. Staff is very friendly and knowledgeable. The facility is very clean and the atmosphere is positive. The help and care I received here was incredible. The therapists and doctors were …
Caring staff. Attentive nurses. Professional business/administrative office. GREAT food and cozy accommodations (for a hospital 😉
My experience at Carrollton Springs was by far the best. I received help Ive …
Best care I’ve ever had. This place changed my life and turned my world around -gave me hope when all hope was gone. The staff is what made this possible. I was inpatient then stepped down to pHP and there, my therapist, Hannah, continued to give my life more purpose. Highly recommend Carrollton Springs.
Dr Nayaran helped my sister. Staff were very nice and attentive to my sister while there. The business office however is unorganized. Upon discharge my family had to make many calls & visits to the facility to get physicians statement which …
This was my second time at Carrollton Springs and I cannot recommend it enough to those who are in need of assistance. Amazing, caring staff, clean, safe facility, and amazing trained therapists and doctors. This place has truly changed my …
I struggle with extremely horrible depression and anxiety that keeps me from doing basic, normal things. I checked myself in at Carrollton Springs on a good day and it was one of the best decisions I’ve made. I’m not healed, but I now have …
This place has helped me a lot and I am very thankful. This is a nice ,safe place for inpatient that I feel did help me. Many are very nice and helpful. Anita, Nicole ,Joyce ,Elizabeth rn ,Ashton, Parnell and several others truly care …
This facility is filled with patient hard working employees and doctors. I would recommend Carrollton Springs to anyone that reaches out for help. The facility was clean, the rules were the same for every patient. The genuine feeling …
This was my first time in an inpatient program. I went in and was diagnosed with major depressive disorder, psychosis, and anxiety. The staff are wonderful and genuinely care for the patients. More surprisingly, the patients all band …
My stay at Carrollton Springs was different to say the least but not in a bad way although there are things that they need to work on. I was under the impression that they have individual therapy but they only have groups twice a day unless …
I would best describe Carrollton Springs as life-changing. I was put inpatient after an attempt, and I had no idea what to expect. In the past, I had been to one other inpatient hospital- and it was one of the worst experiences of my life. …
While therapist Julie; patient care attendant Demetrius; and nurse Lisa were wonderful and helped me greatly, the overall psychiatric care at Carrollton Springs is poor and the staff’s lack of attention to troublesome situations disturbing. …
I cannot put in words how grateful I am for Carrollton Springs. During the darkest time of my life I had complete strangers show me the light. The staff is AMAZING. They are truly the most compassionate and genuine people who want to help you. I loved that they allowed GOD into our curriculum. Thank you all so much!
The RN nurses there are phenomenal: John, Jordan, Amy, Shaquweda and a few others I forgot. Techs Anita and Alyssa are by far very understanding and passionate. They listen to my concerns. They all are the reason why I’m better. My …
I have joined Carrollton Springs team about 5 months. It has been a great experience so far. I have learnt so much and still learning each day, wonderful supports from my Leaders. The company has so many activities for employees in and out of work. A perfect working place. I am proud to be a part of the team!
The wait to get in was so tramatizing that i had a full blown panic attack. They put me in a room with nothing but 3 chairs and 4 walls for 4 hours. I had to wait for an hour barely clothed for someone to do a skin check. Nothing about programs were explained. I am only giving one star because i cannot give none.
Carrollton Springs is a superior quality health care facility. The staff is knowledgeable, courteous, and attentive. I would not hesitate in coming here for treatment or bringing one of my loved ones here to receive medical attention. …
My wife was checked into this facility and I called with her patient code to try and get information about her treatment plan. I was told what unit she is in and that I needed to talk to her Therapist so I left a message. And got no call …
I have been to Carrollton Springs three times. The nurses (Tonya, Seth, John, Brent) there are awesome. If you get the chance to have Stacy or Lorenza or even Eric as your PCA, you are very fortunate. The rooms and beds are clean. Mind …
Staff is very helpful and makes sure you are treated like you are a patient. The nurses are extremely helpful in explaining any medication that they are giving to you. Doctors are seen daily to ensure you are on track with your program and if they need to make any adjustments. You will enjoy your stay and even more so enjoy the results.
I was very nervous about coming here, I checked myself in for severe depression. Right away the staff was very attentive and caring. I received excellent care from my Dr. and all of the staff. My stay here has been a turning point in my …
This is my second time here at Carrollton Springs, I have had amazing treatment here as of getting my medication right and figuring out a diagnosis.. Staff has become family to me and are always making things fun for us patients. only …
My wife voluntarily went to this facility for mental health concerns, a reset of sorts. When we got to facility we found out it’s also a drug treatment facility. I was concerned the treatment and environment she needed was not related to …
The dedication and devotion of the staff to quality patient-focused care is beyond exceptional. The patient comes first in every sense of the word. This is a unique and completely genuine perspective in the world of mental health care. I …
Clean facility, educational & genuinely helpful therapy, intelligent doctors, caring techs and kind nurses. I received excellent care across the board and after nearly 10 years of therapy, psychiatry, and hospitalizations I’ve finally found …
I have to say that my decision to come to Carrollton Springs was the best choice that I could have made. My therapist, Jessica was amazing. She is so caring, gentle, and makes you feel ok with being vulnerable so that you can get the …
Great staff, awesome facility, runs so smoothly and plenty of activities to keep you busy. You can move at your own pace you aren’t locked out of your rooms. Plenty of cigarette breaks. Christ is allowed in there and the wisdom of God is …
My experience with Carrollton Springs’ PHP program was extremely positive. Kacy Flanagan is an exceptionally caring and compassionate Therapist . She listens intently to your concerns and provides appropriate coping tools and feedback to …
This place rocks. I was really worried about going to inpatient mental treatment and had a lot of fears going in as I’ve heard a lot of horror stories and had a lot of preconceived notions but this place changed all that. They really helped …
My experience at Carrollton Springs is mixed. The clinician for the PHP program was exceptional (Daniel), however, once they get what they want from you (i.e. money from you as well as from your insurance provider), they no longer are …
Yesterday I brought my friend in for an assessment. We didn’t know what to expect, and were a bit nervous, it didn’t help we were placed next to a room with an angry Dad yelling, cursing, and throwing a tantrum. However, I now see why …
I was very nervous at first about coming here. It was a change and I have an aversion to change. After the first day here though, I really enjoyed it. The counselors are very nice and always listen to you. Everyone you meet here in your …
This was my first inpatient program and experience with Carrollton Springs and I was pleased with the care I received from this facility. However, the staff at Carrollton Springs seemed stressed and overworked due to being short-staffed and …
Carrolton Springs Hospital helped me change my life. I have been to many hospitals in the surrounding area, this place helped me more than any other facility. The admission staff is quite courteous, understanding, compassionate, and most …
I was just discharged yesterday from inpatient care in this facility.
Aside from a few rule inconsistencies, and seemingly careless room and unit moves by upper management, my stay was wonderful. Fortunately I was not one moved, …
I had never done inpatient therapy before and was skeptical, but after my time here I would 10/10 recommend this establishment to anyone in need of intensive therapy or round the clock care. The staff is incredibly helpful, empathetic, and …
Carrollton Springs is an amazing facility with an awesome staff. They treat everyone with respect but also make everyone feel welcomed. They’re trained very well, helping so many people get back on their feet!! The facility itself is very clean and they’re also expanding soon. Definitely recommend this place.
The staff at Carrolton Springs is amazing. It makes the world of difference to your health and treatment with such a supportive staff. Everyone here is friendly, professional, personable, and obviously passionate about their jobs. My …
After having good treatment before, I went here another time. When I had been here before, the kitchen food was wonderful. Because of all the construction, the food was always cold and dropped from 5 stars to 1/2 star. …
I have been here 3 times total. Twice inpatient and once outpatient. Inpatient was not the best. Some staff were helpful but others didn’t really seem present or focused on the patients at all. The majority of the nurses were impatient and …
The treatment at Carrollton Springs has been wonderful! They have helped my brother through so many ups and down. He was inpatient then become an outpatient. The staff has been wonderful and caring, wow, I can see the change in him! Thank you, Carrollton Springs, for bringing my brother back to the way he was!
I was in shell shock my first day here. I didn’t think my drinking was that bad. When they recommended that I go inpatient for detox(I was drinking up to 8 beers a day), I didn’t agree to it right away. I’m glad I did it though. The staff …
Love Dr.Latif and my therapist Abbey. They both helped me get to where I am today. The nurses and techs all care so much here.
My medical care at Carrollton Springs was top-notch.
The staff are professional, kind, caring, knowledgeable, and dedicated to the …
I’ve had the distinct honor and privilege of knowing Carrollton Springs Hospital since they opened in February 2012. Over the last four years, I’ve also interacted with many of their staff. One thing I’ve observed that has remained …
My mother went in as an alcoholic.
They kicked her out in two weeks because her Medicare insurance was up. No follow up . …
The staff at Carrollton Springs has been nothing except phenomenal to my physical and mental health needs, from the psychaitrists, therapists, nurses, along with PCAs or patient care physicians. This hospital as a whole has helped me on the …
Going to Carrollton Springs was one of the best decisions I have made. I did inpatient and PHP at the facility. Inpatient was unlike any other facility I have been too. I definitely started learning coping mechanisms from day one. Staff is …
Although, this isn’t where I imagined I would end up at the ripe age of 25…I have to say that Carrollton Springs has been a life-saving experience for me (literally). I don’t think anyone anticipates checking themselves into a mental …
all the staff were super supportive and kind in inpatient. its a great facility and if I were to relapse I would defiantly come here. I would say the best staff member would be Stacy he was super supportive and was always making me laugh. A …
I had the privilege of touring Changes in Frisco and was incredibly impressed. As a professional in the field of education and counseling, I feel confident about being able to recognize quality programs and people when I see them. I spent …
First let me say that my overall rating is really closer to 5 Star but due to the lengthy intake process I am giving 4. That said, prepare yourself for about a 4-6 hour process upon entry. I was personally impressed with how well oiled the …
I have to say so far my experience here was amazing. From the moment of my assessment on. The people here are patient and understanding. They really do care for you and and your mental health. Hannah is my therapist and she is absolutely …
At first I wasn’t so sure that 5 hours of therapy everyday was going to help, because I was so sure that I had all of the therapeutic skills and knowledge from years of prior therapy. However, after meeting Hannah and being in her group, I …
Alissa M. and Travis J. are hands down the best nurses ever. They were both born to be nurses, absolutely phenomenal! they made my stay enjoyable and always had a great attitude and kept a smile on their faces which made the days easier. Staff is pretty great and work very hard.
The staff here is incredible, and the facilities are clean and comfortable. I am so appreciative of all of the programming, activities, and therapies offered. Four stars is because I felt a lack of autonomy in my treatment plan and goals — …
Staff member Kenneth- I’m not sure of his position. I think he’s either one of the assessment counselors or an in house psychologist….forgot to ask, but my goodness so knowledgeable & calm. This is the third time my daughter in -law …
My God what can I say! I was inpatient at Carrollton Springs back in March for 10 amazing God sent days! The staff, nurses, techs, and the Doctors were amazing! The cafeteria staff/food was also God sent to all of us who go to Carrollton …
Carrollton Springs was one of the best experiences I’ve had, it may have saved my life. I wasn’t willing to get the help I needed and they somehow managed to help me change my perspective on things. The staff is great, they’ll do anything …
I have battled depression most of my adult life and reached the point of realizing that I could no longer fight it alone. I was referred by my doctor after countless attempts of various medications to Carrollton Springs after recently being …
This place was a God send for me. The nurses and techs truly care about you and your well being. My therapist helped me see things that no other therapist had in the past. I cannot thank Carrollton Springs enough. I have my life back! I …
My clinical experience with the facility was fantastic. It really exposes students to talking with the patients and helps them understand psychological problems that patients are going through. The nurses were very receptive and taught me a …
Carrollton Springs is a top notch facility with its friendly staff, cleanliness, and good reputation in the community. I only have positive things to say about this facility as I always have a good experience when I come. I was able to do …
Great facility for crisis situations or for outpatient therapy programs. One of my first positive experiences with mental health treatment. The staff are all very proactive about educating you on how to get better if you really want to do …
Carrollton Springs, Man if I had to pick one word it’d be amazing. I was in inpatient here and it really helped. My depression went from a 9 and wanting to die to a 2 and hopeful to live. This place has the best staff and will do anything …
Very caring and professional people! I highly recommend this place. I got the treatment I needed and all the questions I had about the treatment were answered to my complete satisfaction. Not only were the staff caring and professional, but …
I struggle with anxiety and depression which was worsened by medication. This place is far better than Green Oaks, Haven and Homeward Bound and takes medicare. My only complaints were the food, intake time which was 6 hours and lack of deaf …
Having been to other centers, I would definitely not recommend Carrollton Springs. When I first arrived, I was taken back for intake. After a couple of hours of filling out forms and talking to the staff, I was informed that there was no …
I have been to 6 different treatment facilities, and Carrollton Springs was by far the best inpatient and the best PHP & outpatient care I received. I would definitely recommend taking a loved one there if necessary. The staff in inpatient …
2 years ago I wrote a one star review. I’m changing it to 5 because I returned and saw a major difference in the quality and care I received from the entire staff that I encountered. The nurses, therapists, recreational therapists, and …
Carrollton Springs is a wonderful, helpful, and professional psychiatric hospital that can help people from all walks of life with varied struggles. This hospital is amazing.
My sister in law was here and she was violent. We told them we did not want her to come back here and gave them information where she can go and call. She had my cell phone qhen she was admitted and some of her clothes and personal items. …
This place changed my life. I went in with the belief that, “okay, this is my last resort. I doubt it will work, but I will try it.” I invested my time and money, and I’m 25 years old. For the first time in my life, I’m at peace. I’m happy. …
Carrollton Springs allowed my clinical experience to be memorable and fun. It’s clean and secure. The staff is nice and takes time to listen to your needs. The patients here always look forward to the activities of the day. I would choose Carrollton Springs as my unit to visit again.
My experience at Carrollton Springs has been exceptional. Ms. Deborah truly is a living Saint. Her genuine care for her patients is inspiring and has really helped me during this difficult time. I will most definitely be taking her spirit …
My father came out of here worse than when he went in. Hardly any information is given to the families and now with covid restrictions you are not even allowed to have visits with your loved one. They say you can do zoom visits but we did …
This was my first time in an inpatient treatment facility. Justin, Bernard, Rita, Eric’s T and J and countless more made me feel safe and at home. But by far the best tech there is Dylan. He took time to answer all my questions in a way …
Worst hospitals for patients. They are treated like prisoners & are denied visits from family & friends every day. I do not recommend this hospital for anyone with loved ones who want the best treatment possible for them.
I’ll start by saying this is not my first visit to an outpatient psychiatric facility. With all of the good reviews I saw here I was very optimistic to try this place out. So far I have been incredibly unimpressed with the IOP program. …
I have worked as a volunteer for the Good Mood Foundation at Carrollton Springs for 5 years. I love working with the staff. They treat me like family. They trust me to work with the patients through our faith based program and see the …
I have been to a couple treatment centers before, but NONE of them compare to the AMAZING care I received at Carrollton Springs, they got me sober 7/12/2017 but have needed some help with recent traumas, and they still continue to give the …
Carrollton Springs is truly the best psychiatric hospital in the DFW area. Do not believe the few negative listings about staff not caring about patients. I have been completing rotations at this facility since 2016. Out of all of the …
Carrollton Springs was a wonderful experience for me. The staff is amazing and very helpful, they answer questions as best as they can and will guide you. They make you feel very at ease, calm and “normal”. The counselors are amazing!! They …
Horrible facility and services, honestly trying to scam me at the moment. I was a young college student when I originally contact facility and they said I could come sit in to see if program fit me . When I decided it didn’t they waited …
Carrollton springs is the most pleasant professional and cleanest hospital facility I ever been to. The staff is very respectfully and attentive to your needs. I was treated red carpet style and very professionally by Brintny during intake. …
I had to go to Carrollton springs for 2 suicide attempts and after visiting other facilities I can honestly say Carrollton springs is the best. …
I really want to thank the outpatient staff at Carrollton Springs. I was in the program for a month and a half and everyday I went there, they were all so friendly and caring. Monica is wonderful. She really helped me get the process …
I JUST GOT OUT OF IN-PATIENT THERAPY AND NOW I HAVE MORE TRAUMA THAN WHEN I WAS ORIGINALLY ADMITTED MID FEBRUARY 2021 UNTIL EARLY MARCH SO PLEASE PLEASE PLEASE AVOID THIS PLACE AT ALL COST. I have been out of in-patient for over two weeks …
I have been with Carrollton Springs for 3 years and love everyday of it! I worked at the front desk where I was able to see families bring in their loved ones in desperate need and hope that Carrollton Springs could help them. After a few …
My greatest responsibility as a husband is to protect my wife. I failed that responsibility by allowing her to be admitted for inpatient care at Carrollton Springs.. When her depression worsened, we were recommended to this facility for an …
Took 10 hours to just be admitted and in those 10 hours they don’t update you on what’s going on, you are not allowed to have any belongings during this time. Basically locked in a box for 10 hours with no food or contact with anyone, nurse was also extremely rude and un inviting.
I have been in treatment at Carrollton Springs for over a week and my stay has been excellent. The staff is amazing and always willing to help. They have provided the support I need to get sober and continue on to PHP. The food is pretty …
The toilet did not work in my son’s room and did not get fixed until Dr. Minhaas did NOT give my son his meds during a medical detox and was forced to have an actual conversation with me. . They did NOT gain consent to dispense meds or …
HIGHLY recommend Carrollton Springs! Other psych hospitals feel like prisons, but Carrollton Springs feel like a second home. The staff is friendly & genuinely cares about you, the food is great, the hospital is clean & looks nice, the …
I checked myself in to detox from alcohol in a supervised setting in case I had seizures. All they did was over prescribed a benzo to me the first day after that I refuse the med. That is their solution, to get you hooked on one drug …
Other than the constant dismissal, gaslighting and profiteering off of people who actually need help, Carrollton Springs is a wonderful place – really nice if you are into the prison aesthetic. I would recommend you do as much research as possible on potential physicians before being admitted to this place – and then go somewhere else.
I have experienced both inpatient and outpatient treatment at Carrollton Springs and it was an extraordinary experience. The staff truly care and treat you with respect and kindness. From the technicians that monitor you to the therapists …
I participated in about three weeks of PHP and three weeks of IOP, so nothing in my experience should be applied to the Inpatient side of treatment. I did not do inpatient, and thus can’t comment on it. …
DO NOT GO HERE. I left feeling worse than when I went in. They kept me in a cold room alone from 11pm to 6am with no food or water and when I said I didn’t want to be treated there 3 hours into the wait they told me I was a liability and I …
One of the absolute worse hospitals I have ever been to. I spent one day in outpatient and the therapist told me treatment would not help me after I explained the symptoms of my PTSD, severely setting back my own progress and healing. This …
Refund from Carrollton Springs was a hassle.
After 3 months they refused to send a check and instead issued a $5310 Visa …
Carrollton Springs is an amazing facility. The staff are so kind and treat each patient with a level of care and respect that goes above and beyond what you would expect from a mental health facility. I was so scared going into inpatient …
We sent my best friend there for 7 days. Her parents had to fight to get her back bc apparently they wanted to keep her there for 10 days instead of 7 and never told them about the change of plans. She came back with stories about staff …
They completely lost clothes and a letter that someone spent money on for me while stuck here. They take 5-6 hours to wash your only clean pair of underwear.
This place is covered in COVID because of nurses believing COVID isn’t real and …
Terrible place. They will hold you against your will even if you entered voluntarily and turn in an AMA. They also somehow manage to mix up people’s medication and act like it’s no big deal. …
I’ve been to 6 inpatient facilities and Carrollton Springs definitely has its pluses and minuses. On the plus side it was clean and the food was decent. Staff was very hit and miss, more miss. Too many of the staff were entirely unkind and …
To say the experience here was stressful is an understatement. Not only did it take us 6+ hours just to get my mother admitted for detox (we spent five of those hours sitting in a small, uncomfortable room by ourselves). But then four days …
I came to this hospital after a recommendation from my psychiatrist for inpatient care. I needed to setup non emergency transportation so I call American medical response, they told me got to come from Carrollton springs, so I called up …
I just left Carrollton Springs today, and I’ll start with the good!
First of all, I had an excellent psychiatrist while there. Dr. Narayan is …
Went there for outpatient help & not suicidal. DO NOT go in the back & fill out paperwork or let them take your things…. they will LOCK YOU IN!!! & you can’t get out while they call a judge to have you committed. I don’t know which judge …
Very friendly staff, dealing with them for various reasons was always easy. I dropped off items and the patient had them within a couple hours. The facilities were very nice for a psychiatric hospital. …
Nursing staff are very professional. So are the technicians. Unfortunately, the same can mot be said about the doctors here. Some are professional. Others are downright fraudulent. Example: Dr. Khan falsified my medical records. And no it …
I was sent to Carrollton Springs after a suicide attempt, where I was put on a private ambulance after complying with a ER nurse about how if I go to CS voluntarily, I can sign an AMA after a certain amount of hours and leave. I knew in my …
This place held my brother against his will, and lied about having a court order to keep him there. I believe it to be for the purpose of insurance fraud. We had to call the police before they would release him. Highly illegal facility, needs to be closed down.
They’ve got a tech who gets numbers from Venerable girls during their stay just to take advantage of them when they get discharged. We’re coming after you buddy. Head on a swivel.
5 weeks ago I was at my lowest dealing with postpartum depression I wasn’t eating, sleeping, zero energy, headaches, I couldn’t focus or concentrate. My anxiety was up the roof, panic attacks. I attended Carrollton springs outpatient …
My grandson volunteer treatment the hospital put him on a 72 hour hold now they want him to stay a week more he’s 20 years old this place a joke a nurse told him 72 hour just to get him their so they lie to patients. to get them to stay …
My nephew checked himself in voluntarily. One of the staff told him that they “trick” people into staying so the facility can collect payment. If you have good insurance please be careful with your loved ones, they will try to keep them.
Dear reader pls read before sending your loved one. While I was stationed at this facility I encountered a racial moment with one of the physician here. She goes by the name Dr Minhas Shaheena, Minhas on my first day at the facility stated …
Intake waiting room was awful. Staff completely lacked any compassion whatsoever, violated basic healthcare laws. Spending time in their intake waiting room alone is enough to make anyones anxiety levels go through the roof. The staff are …
My dad and I went in order for me to be assessed for outpatient treatment. I was very clear that I was not in immediate danger and that I was okay, I just needed some extra support with the outpatient treatment. I am not suicidal nor …
This has had to be one of the worst experiences I have ever had, and I wasn’t even the one seeking help. I took my partner here in determination for the outpatient program. DO NOT and I repeat DO NOT let them take you to the back. You are …
Today which is November 14, 2022 I took my husband to this facility to get treatment he has medical insurance but apparently his deductible was higher than what the treatment was going to be in so they wanted us to pay 5000 dollars out of …
Unprofessional . money bank. horrible food. In detox, my mother was bullied by her roommate, in which staff failed to separate the two. She had fallen three times without receiving proper medical care. She also had low blood pressure among …
INSURANCE FRAUD. Do not go here. I am a physician and my brother went here for outpatient treatment. They took away his phone, locked him in the back room, required him to sign papers, and refused to let him leave. Staff reported that if …
They are incredibly desperate for your insurance money, so much so that they will recommend inpatient when its not needed. They wanted to take me from my only support (my family) and didn’t care that I was still cognizant and wanted to …
I was there a year ago and it was covered by medicaid. The wait time at the start can be hours long. They can bring you coloring sheets to help pass the time.
Once you are in, be prepared to be thoroughly checked and not have much privacy. …
This is the BEST psychiatric hospital for 300 miles. I have been there several times and I drive over 2 hours to receive care there. The staff is VERY kind and caring. The DR’s listened to me and I felt like I had a say in my treatment. The …