CARS Protection Plus offers comprehensive service contracts with a wide range of coverage to meet the specific needs of your vehicle and your budget. See more
If I could give a negative star I would! I bought a car last month and purchased this warranty company. I purchased the ultra value plan they have and was told if anything goes wrong call the warranty company and they will take car of it. …
Please don’t buy this trash. I paid them over 350$ and they always try to not help or they don’t response in despite that we have a contract and my car issues are listed on it.
This had been there most horrible vehicle related experience I’ve every had. It’s been six weeks and still no replacement parts. Customer service is horrible. They know they a running scam and don’t care.
Please dont let them 5 stars fool u they are either boys or staff, I see a lot of ppl are experiencing the same issues I experience with this scamming company, I had two situation and they said they didn’t cover none of them but took $1000 …
I’ve been trying to get ahold of this company for 2 weeks. I’ve left voicemails, the shop that my car at has left voicemails, and now they hang up on me when I finally after 2 weeks get them on the phone. Definitely wouldn’t suggest ever using this place.
DON’T buy this warranty. They only cover a small part of what they say. They only pay 70.00 per hour. most Repairs shops are well over $125.00 per hour. Its a rip off!!
If your dealership offers a warranty through this company, run! They cover USED parts only – no matter how long it takes. I’ve been waiting 4 months for a part that’s been available at my local store. When this place closes down for being …
This is a rip off!! They claim to cover your vehicle with this warranty however, they only cover a small portion of the maintenance bill and only a fraction of the repair shop’s labor rate. When I learned this and requested to cancel, they …
Absolutely the worst experience possible they don’t answer calls it takes them weeks to respond.. my car sat at garage for 4 months this time . Because of waiting for calls back or they needed photos of inside the engine , more proof they …
The car isn’t in my name but my nephew’s name. My nephew authorized me to discuss and make decisions regarding repairs on his vehicle with CARS and the repair shop. Please check them out with the Better Business Bureau if you don’t believe …
Bought a car less than a year ago at mike maroone chevy, was told this warranty covers everything.. doesn’t cover oil cooler in the valley of a diesel motor.. so ok I’ll cancel it then.. well I’ve switched bankers. And I’ve called them and …
This warranty company is the absolute worst company to deal with! First, i bought a car off a used car dealer who gave a 90 day powertrain warranty with it, within 3 weeks the transmission went which should have been covered. Good luck …
My dealership sold CARS Service contracts for years. It was a great experience. I was always sure that the customer knew exactly what the were buying. From experience I know that a lot of dealers only say “Yep this will take care of …
This company has been a lifesaver for me and my family. We purchased a new to us (used vehicle) and splurged for the warranty. I am so thankful. We have had to use the warranty 2 times while traveling out of state. The dealership said they were very easy to work with and I thought so too. Love this company!
WORST EVER! Literally paid for nothing was a waste of money. I had paid about $1000 for one of their coverage plans and literally my car engine went out within literally 2 months and they refused to pay anything. Then tried to get my money …
This warranty is of no use to anyone! I have had several auto dealerships and other mechanic shops advise me this warranty is a sham! They will not cover anything stated in whatever coverage you purchase. I had my car serviced at a …
Very responsive customer service representatives. I never used the warranty as I traded in my vehicle before we needed repairs (but did confirm coverage, etc. and they were very helpful.) We are entitled to a refund and was assured we would receive it. They promptly addressed all my concerns.
Save your money. They don’t cover anything and go out of there way to make excuses for why items they can’t repair the systems that are supposed to be covered. Hold times are ridiculous and they talk to you like they’re doing you a favor
Company is very unprofessional. I had set appointment with a recruiter named Mike. Didn’t call me at the scheduled time. I emailed him twice and got no answer. Then when I called, he hung up twice. Never did speak to him.
If I could leave no stars I would! I bought a car a few months ago and purchased the warranty with the car. I had 300 miles left before my warrant went out. I called them they recommended a shop. I had the car towed to the shop. The shop …
Fought tooth and nail with the company to finally get transmission replaced 1.5 months after car being in shop and still had to pay a little out of pocket and only gave a 90 day 4,000 mile warranty. …
I have this warranty on 2 of my vehicles. The first claim filed I still ended up paying $2,000 out of pocket when the deductible is supposed to be $100. 2nd claim filed for the other vehicle was a nightmare. Took the shop an extremely long …
In my experience, Cars Protection Plus, Inc. has been difficult to contact to make a claim. Even worse, after having our mechanic submit the claim as instructed, Cars Protection Plus authorized .7 hours to make the repair. Prime example of an insurance company that over promises and under delivers. Bad faith insurance.
Mechanic has had my car since last week. No news from company. Can’t afford a rental since I have to pay out of pocket. Live in a rural area with no transportation service. Praying something get accomplished soon.
I’m not impressed with this warranty company. I have their top tier plan and when I purchased it, it was explained that I would pay $100 deductible. Both times I’ve had service, this company paid pennies on the bill. They paid $300 of a …
I wish i could give zero stars. CARS protection plus is criminal. On 4 june i went to buy a used truck 2007 with 112k miiles it ran phenomenal, dealer handed me a pamplet showing extended warranty options because they only sold vehicles as …
Just bought a used vehicle and got an extended warranty from Cars protection plus through the car dealer and I called them to check in about my policy, and how the system works. Very nice staff . I can take my car to any shop and get it …
I own a small repair shop. Do not under any circumstances pay money for one of these warranties. They will do everything in their power to avoid paying for repairs. At best they will pay for the cheapest possible parts and half of the labor.
I was able to call and get through to someone quickly. I forgot the agents name but she was very pleasant and answered all my questions and concerns. She explained how the process worked and gave me reassurance that I would be taken care of. Would definitely recommend.
My representative Ben Shepard is one of the best warranty customer service representatives I have known in my 25+ years in the car business. He’s quick to respond, always make me feel like I am the priority whenever I have a question or a …
I’ll start by mentioning that I’m a owner small family owned dealership and I’ve sold over 100 of these warranties. But after buying one myself (around $1300) we are no longer using them ever again. After about 3 months my truck started …
Listen please!!! I know car repairs are expensive but thinking about the percentage you have to pay of the bill the tear down fees and finding transportation until the car claim is approved if it even gets approved waiting on hold forever …
Worst warranty company Ive dealt with to be refunded the portion of our unused policy. Car totaled and piad off, but refunded portion has to go to dealer or lender.. Will never purchase an extended car warranty from this company again..
It’s a scam it doesn’t take 2 weeks to get a claim authorized for a radiator I bought a pickup and didn’t know any better got the extended warranty through cars protection plus and had nothing but a headache trying to get the vehicle fixed …
I bought a car and a warranty with Car Protection Plus and I had to take the car into the dealer for repairs and they covered nothing. This is a horrible warranty to have. Save your money and get the warranty somewhere else. Very …
As a shop manager I am extremely unhappy with this company. I was told they had inspectors in our area and it would only be a days wait for one said person to come to our shop. It has been a week and now they have a third party call to …
I have the Value PLUS plan, which is two levels higher than the Powertrain plan, which covers the engine. Mine is supposed to cover two levels higher than the “enhanced engine”, but somehow doesn’t cover the “oil cooling” section, and …
Bought a car in Dec 2022 and bought the 3 mo/4,500 mile warranty (power train) and ended up needing a transmission, the company denied our request immediately. Ughhh! Horrible customer service, did not return any calls we made requesting to speak to a manager. DO NOT USE CARS PROTECTION PLUS, COMPLETE WASTE OF MONEY.
I had to have work on my jeep. So I take it to belle tire instead of al Sierra because they want want to wait 2 to 3 days just for my car to get seen. So I get it looked at then have to take it to another belle tire because apparently the …
I have this with my ’19 Infiniti. Hit a chunk of concrete on the Turnpike and shattered my wheel. Called and spoke to a rep. Call took a while but she was able to get the information I needed. Towing coverage covers the first $100 of tow …
Don’t waste your money. Most mechanics refuse to work with them because they don’t cover anything and are a nightmare to work with. The mechanic has to call them directly prior to doing the work. Try asking a mechanic to call this rando …
Smooth and easy communication from shop and CPP. Was able to get approved for the work within a couple of hours that my shop diagnosed the issue. CPP covered the broken left strut and I paid out of pocket for the right to be replaced at …
seems that there is lack of communication and information. I was told by one person to call back and dial a particular extension number for them . When I did this , I just got whatever agent was available and told by that agent that they …
I would like to post a review from a repair facility, i have been going back and forth with this company for an engine on a BMW, first they declined the warranty due to blaming leaking gaskets as to why the engine seized, customer needed to …
Very disappointed. Truck went into shop for diffential job that should have only took 2 days. Ended up taking 5 day, because you all couldn’t decide how to rip off a customer. After 5 days got my truck back . The job was $ 1950. You all …
I recently purchased a used 2015 Tahoe and purchased the level 4 protection plan (the best one available). Within the first two month I had a AFM lifter stick causing it to need over 4 grand worth of repairs. All I paid wad the deductible …
Horrid!!!!! Have a protection plan I’m currently working with my credit car company to refund me for this garbage. Myself and the repair shop have not been able to get in touch with anyone in the past 4 days. Left messages and emails …
If I could give a 0 star I would. I own a repair shop and dealership we sell a warranty with cars protection on every vehicle we sell. That is until now. We actually had to file a claim for a broke down customer. We called, left messages …
Terrible customer service. Purchased this “service” when buying a used car for my son. The car has an issue and took it to a repair shop as recommended by the warranty. Once at the repair shop the service agent called and was in hold for at …
This place is a joke. I’ve been trying to get ahold of them for 3 days. They don’t answer the phone and when they do all they do is lie to you about doing their job. Don’t buy a extended warranty with them. They don’t wanna pay for what …
Had a total coverage warranty on my vehicle. Needed a $500 repair. They only would cover $120 after a $100 deductible so they only actually would cover $20. Decided not to get the repair done and cancel the warranty for a refund. They then said that because I started a claim I could not refund the warranty. DO NOT USE THIS COMPANY.
If I could rate them a zero I would. The customer service is HORRIBLE. They will not give you any information. The transfer to a manager who never responds…shout out to you DASH. Do not ever buy a service contract or gap insurance from …
Not even worth a rating but it makes me give at least 1 star. I bought this protection plan with my 2007 Honda accord. I paid about $1800 for this protection. I hadn’t had the car 2 months when the transmission went out. I called them and …
I had a 3 month warranty with Cars that is (unfortunate for me!) no longer valid because it expired a couple of weeks ago. What I was disheartened to learn was there’s no grace period, no extension nothing. They don’t offer options. …
I’ve had my claim opened since October 2022. (written 07-FEB-2023). They never paid the shop and they have not reimbursed me. If I call they rarely answer and rarer do they return calls. When I do speak with anyone they are rude and …
Worst warranty on the market, when you call they will keep you on hold for 45 minutes then will tell you they will have a supervisor call you back and never will. I called everyday for a week and they never called me back. I had a certified …
This company is the most deceptive, unprofessional organization I’ve ever had to do business with. I’m a business owner, and if I treated my customers the way I’m currently being treated, I’d no longer be sustainable. Zero response from …
I am just going to say, do not expect speedy service from Cars Protection Plus. My vehicle was dropped off at the shop on a Wednesday, mechanic called several times and left several voicemails every day to open a claim for my repairs. …
I purchased this policy last August for over 1,200.00 for a year. I tried in May to get a claim and was denied to find out later that it was covered. They will say there was not a claim opened up, but when you call you can not get through …
Terrible customer service, was hung up on twice. I literally called 8x in a row and they would not pick up even let it ring for 10 minutes straight. They don’t cover anything. And give you a hard time about anything you need fixed. Then …
Bought a used car. Paid 1500 for this warranty. Kept it 6 months. No claims. Traded the car. Contacted them for pro rated refund was told on page 3 of the contract it states you only have 30 days to cancel. They are correct. I missed that …
If I could give a negative star I would! I bought a car last month and purchased this warranty company. I purchased the ultra value plan they have and was told if anything goes wrong call the warranty company and they will take car of it. …
Please don’t buy this trash. I paid them over 350$ and they always try to not help or they don’t response in despite that we have a contract and my car issues are listed on it.
This had been there most horrible vehicle related experience I’ve every had. It’s been six weeks and still no replacement parts. Customer service is horrible. They know they a running scam and don’t care.
Please dont let them 5 stars fool u they are either boys or staff, I see a lot of ppl are experiencing the same issues I experience with this scamming company, I had two situation and they said they didn’t cover none of them but took $1000 …
I’ve been trying to get ahold of this company for 2 weeks. I’ve left voicemails, the shop that my car at has left voicemails, and now they hang up on me when I finally after 2 weeks get them on the phone. Definitely wouldn’t suggest ever using this place.
I Do NOT RECOMMEND!! This company is a joke! and a waist of money.
I had to put at least one star but if I could I wouldn’t but any stars. …
Dont get any type of protection/insurance from this “company” they’re scammers they’ll ignore ur calls and wont cover anything.
DON’T buy this warranty. They only cover a small part of what they say. They only pay 70.00 per hour. most Repairs shops are well over $125.00 per hour. Its a rip off!!
If your dealership offers a warranty through this company, run! They cover USED parts only – no matter how long it takes. I’ve been waiting 4 months for a part that’s been available at my local store. When this place closes down for being …
Cars Protection Plus treated us very well! It took some time, but everything was taken care of – just as was promised!!!!
This is a rip off!! They claim to cover your vehicle with this warranty however, they only cover a small portion of the maintenance bill and only a fraction of the repair shop’s labor rate. When I learned this and requested to cancel, they …
This protection is a joke. We did everything they asked open transmission take pics and gave cause. They denied the claim. Worst company ever.
My claim was covered right away with no issues. Very glad I have Cars Protection Plus!!!
Absolutely the worst experience possible they don’t answer calls it takes them weeks to respond.. my car sat at garage for 4 months this time . Because of waiting for calls back or they needed photos of inside the engine , more proof they …
The car isn’t in my name but my nephew’s name. My nephew authorized me to discuss and make decisions regarding repairs on his vehicle with CARS and the repair shop. Please check them out with the Better Business Bureau if you don’t believe …
Bought a car less than a year ago at mike maroone chevy, was told this warranty covers everything.. doesn’t cover oil cooler in the valley of a diesel motor.. so ok I’ll cancel it then.. well I’ve switched bankers. And I’ve called them and …
This warranty company is the absolute worst company to deal with! First, i bought a car off a used car dealer who gave a 90 day powertrain warranty with it, within 3 weeks the transmission went which should have been covered. Good luck …
My dealership sold CARS Service contracts for years. It was a great experience. I was always sure that the customer knew exactly what the were buying. From experience I know that a lot of dealers only say “Yep this will take care of …
This company has been a lifesaver for me and my family. We purchased a new to us (used vehicle) and splurged for the warranty. I am so thankful. We have had to use the warranty 2 times while traveling out of state. The dealership said they were very easy to work with and I thought so too. Love this company!
WORST EVER! Literally paid for nothing was a waste of money. I had paid about $1000 for one of their coverage plans and literally my car engine went out within literally 2 months and they refused to pay anything. Then tried to get my money …
This warranty is of no use to anyone! I have had several auto dealerships and other mechanic shops advise me this warranty is a sham! They will not cover anything stated in whatever coverage you purchase. I had my car serviced at a …
Very responsive customer service representatives. I never used the warranty as I traded in my vehicle before we needed repairs (but did confirm coverage, etc. and they were very helpful.) We are entitled to a refund and was assured we would receive it. They promptly addressed all my concerns.
Save your money. They don’t cover anything and go out of there way to make excuses for why items they can’t repair the systems that are supposed to be covered. Hold times are ridiculous and they talk to you like they’re doing you a favor
Company is very unprofessional. I had set appointment with a recruiter named Mike. Didn’t call me at the scheduled time. I emailed him twice and got no answer. Then when I called, he hung up twice. Never did speak to him.
If I could leave no stars I would! I bought a car a few months ago and purchased the warranty with the car. I had 300 miles left before my warrant went out. I called them they recommended a shop. I had the car towed to the shop. The shop …
Great fast and professional service. They had good information provided for the claims department and how to get started.
Fought tooth and nail with the company to finally get transmission replaced 1.5 months after car being in shop and still had to pay a little out of pocket and only gave a 90 day 4,000 mile warranty. …
I have this warranty on 2 of my vehicles. The first claim filed I still ended up paying $2,000 out of pocket when the deductible is supposed to be $100. 2nd claim filed for the other vehicle was a nightmare. Took the shop an extremely long …
In my experience, Cars Protection Plus, Inc. has been difficult to contact to make a claim. Even worse, after having our mechanic submit the claim as instructed, Cars Protection Plus authorized .7 hours to make the repair. Prime example of an insurance company that over promises and under delivers. Bad faith insurance.
Mechanic has had my car since last week. No news from company. Can’t afford a rental since I have to pay out of pocket. Live in a rural area with no transportation service. Praying something get accomplished soon.
I’m not impressed with this warranty company. I have their top tier plan and when I purchased it, it was explained that I would pay $100 deductible. Both times I’ve had service, this company paid pennies on the bill. They paid $300 of a …
I wish i could give zero stars. CARS protection plus is criminal. On 4 june i went to buy a used truck 2007 with 112k miiles it ran phenomenal, dealer handed me a pamplet showing extended warranty options because they only sold vehicles as …
Just bought a used vehicle and got an extended warranty from Cars protection plus through the car dealer and I called them to check in about my policy, and how the system works. Very nice staff . I can take my car to any shop and get it …
I own a small repair shop. Do not under any circumstances pay money for one of these warranties. They will do everything in their power to avoid paying for repairs. At best they will pay for the cheapest possible parts and half of the labor.
P.S.A.: Please Avoid At All Costs!!
I’m urgently pleading with all consumers to avoid buying or even looking into …
I was able to call and get through to someone quickly. I forgot the agents name but she was very pleasant and answered all my questions and concerns. She explained how the process worked and gave me reassurance that I would be taken care of. Would definitely recommend.
My representative Ben Shepard is one of the best warranty customer service representatives I have known in my 25+ years in the car business. He’s quick to respond, always make me feel like I am the priority whenever I have a question or a …
I’ll start by mentioning that I’m a owner small family owned dealership and I’ve sold over 100 of these warranties. But after buying one myself (around $1300) we are no longer using them ever again. After about 3 months my truck started …
Customer service representative was professional, nice and knowledgeable. Guided me through the process of how to file a claim. Great job ✅☺️
Listen please!!! I know car repairs are expensive but thinking about the percentage you have to pay of the bill the tear down fees and finding transportation until the car claim is approved if it even gets approved waiting on hold forever …
Worst warranty company Ive dealt with to be refunded the portion of our unused policy. Car totaled and piad off, but refunded portion has to go to dealer or lender.. Will never purchase an extended car warranty from this company again..
Worst car warranty ever!!! They won’t even call your autoshop back. They won’t even let you start claim. Pleas don’t spent your money here.
It’s a scam it doesn’t take 2 weeks to get a claim authorized for a radiator I bought a pickup and didn’t know any better got the extended warranty through cars protection plus and had nothing but a headache trying to get the vehicle fixed …
I bought a car and a warranty with Car Protection Plus and I had to take the car into the dealer for repairs and they covered nothing. This is a horrible warranty to have. Save your money and get the warranty somewhere else. Very …
As a shop manager I am extremely unhappy with this company. I was told they had inspectors in our area and it would only be a days wait for one said person to come to our shop. It has been a week and now they have a third party call to …
I have the Value PLUS plan, which is two levels higher than the Powertrain plan, which covers the engine. Mine is supposed to cover two levels higher than the “enhanced engine”, but somehow doesn’t cover the “oil cooling” section, and …
Bought a car in Dec 2022 and bought the 3 mo/4,500 mile warranty (power train) and ended up needing a transmission, the company denied our request immediately. Ughhh! Horrible customer service, did not return any calls we made requesting to speak to a manager. DO NOT USE CARS PROTECTION PLUS, COMPLETE WASTE OF MONEY.
I had to have work on my jeep. So I take it to belle tire instead of al Sierra because they want want to wait 2 to 3 days just for my car to get seen. So I get it looked at then have to take it to another belle tire because apparently the …
I have this with my ’19 Infiniti. Hit a chunk of concrete on the Turnpike and shattered my wheel. Called and spoke to a rep. Call took a while but she was able to get the information I needed. Towing coverage covers the first $100 of tow …
Don’t waste your money. Most mechanics refuse to work with them because they don’t cover anything and are a nightmare to work with. The mechanic has to call them directly prior to doing the work. Try asking a mechanic to call this rando …
Smooth and easy communication from shop and CPP. Was able to get approved for the work within a couple of hours that my shop diagnosed the issue. CPP covered the broken left strut and I paid out of pocket for the right to be replaced at …
seems that there is lack of communication and information. I was told by one person to call back and dial a particular extension number for them . When I did this , I just got whatever agent was available and told by that agent that they …
I would like to post a review from a repair facility, i have been going back and forth with this company for an engine on a BMW, first they declined the warranty due to blaming leaking gaskets as to why the engine seized, customer needed to …
Very disappointed. Truck went into shop for diffential job that should have only took 2 days. Ended up taking 5 day, because you all couldn’t decide how to rip off a customer. After 5 days got my truck back . The job was $ 1950. You all …
I recently purchased a used 2015 Tahoe and purchased the level 4 protection plan (the best one available). Within the first two month I had a AFM lifter stick causing it to need over 4 grand worth of repairs. All I paid wad the deductible …
Horrid!!!!! Have a protection plan I’m currently working with my credit car company to refund me for this garbage. Myself and the repair shop have not been able to get in touch with anyone in the past 4 days. Left messages and emails …
If I could give a 0 star I would. I own a repair shop and dealership we sell a warranty with cars protection on every vehicle we sell. That is until now. We actually had to file a claim for a broke down customer. We called, left messages …
Terrible customer service. Purchased this “service” when buying a used car for my son. The car has an issue and took it to a repair shop as recommended by the warranty. Once at the repair shop the service agent called and was in hold for at …
This place is a joke. I’ve been trying to get ahold of them for 3 days. They don’t answer the phone and when they do all they do is lie to you about doing their job. Don’t buy a extended warranty with them. They don’t wanna pay for what …
Had a total coverage warranty on my vehicle. Needed a $500 repair. They only would cover $120 after a $100 deductible so they only actually would cover $20. Decided not to get the repair done and cancel the warranty for a refund. They then said that because I started a claim I could not refund the warranty. DO NOT USE THIS COMPANY.
If I could rate them a zero I would. The customer service is HORRIBLE. They will not give you any information. The transfer to a manager who never responds…shout out to you DASH. Do not ever buy a service contract or gap insurance from …
Not even worth a rating but it makes me give at least 1 star. I bought this protection plan with my 2007 Honda accord. I paid about $1800 for this protection. I hadn’t had the car 2 months when the transmission went out. I called them and …
I had a 3 month warranty with Cars that is (unfortunate for me!) no longer valid because it expired a couple of weeks ago. What I was disheartened to learn was there’s no grace period, no extension nothing. They don’t offer options. …
I’ve had my claim opened since October 2022. (written 07-FEB-2023). They never paid the shop and they have not reimbursed me. If I call they rarely answer and rarer do they return calls. When I do speak with anyone they are rude and …
Worst warranty on the market, when you call they will keep you on hold for 45 minutes then will tell you they will have a supervisor call you back and never will. I called everyday for a week and they never called me back. I had a certified …
This company is the most deceptive, unprofessional organization I’ve ever had to do business with. I’m a business owner, and if I treated my customers the way I’m currently being treated, I’d no longer be sustainable. Zero response from …
I am just going to say, do not expect speedy service from Cars Protection Plus. My vehicle was dropped off at the shop on a Wednesday, mechanic called several times and left several voicemails every day to open a claim for my repairs. …
I purchased this policy last August for over 1,200.00 for a year. I tried in May to get a claim and was denied to find out later that it was covered. They will say there was not a claim opened up, but when you call you can not get through …
Terrible customer service, was hung up on twice. I literally called 8x in a row and they would not pick up even let it ring for 10 minutes straight. They don’t cover anything. And give you a hard time about anything you need fixed. Then …
Bought a used car. Paid 1500 for this warranty. Kept it 6 months. No claims. Traded the car. Contacted them for pro rated refund was told on page 3 of the contract it states you only have 30 days to cancel. They are correct. I missed that …