Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1300 Se Wilson Ave, Bend, OR 97702
Always helpful
Great customer service
I have great service from cascade!!
Thanks for always being here.
Nothing but Good News here! Been with them for years.
There service is aweful. Unreliabke and too expensive. Bad service staff.
Regular trash and recycling removal service
Always willing to adapt to items that need to be removed.
Friendly, reliable and adaptable garbage service
Very efficient and well staffed. A covered load will save you a few bucks.
This company is terrific…so good about vacation holds and customer service.
AMAZING CUTOMER SERVICE!!!!!!!!!!!!!! I couldn’t have asked for a better experience. Thank you guys so much!!
They just called because a truck driver noticed my car lights were on. Thanks!
Great service from all employees Chad especially thank you for your service 👍 …
Very happy with the service
I’ve been an employe here at cascade disposal for a year now and the dedication and commitment to their customers and employees is unmatched . ZC
I’m tried to reach on phone for month, it’s keep said busy. They never answer the phone for some business. They’re not respectful for answer the phone to any customers who been waiting for the calls.
Really like the driver—nice guy.
The drivers always wave to our 3 year old son and are very friendly!
Had a one of our trash cans take a ride in the truck, so we called and they brought another one out that day!
Patricia was so helpful and responsive when I needed assistance. We appreciate everyone being so accommodating and kind. Thank you!!
On time, dependable, courteous and helpful. Always happy to when needed. Thank you so much from Sandtrap Lane!
We’ve always had excellent reliable service from Cascade Disposal.
Every other week recycling? Terrible. Way to promote recycling and a healthy environment. The amount of things they consider “non recyclable” is a joke too. Unless it’s straight up glass or plain brown cardboard, better not bother.
Very happy with the service and professionalism. Jacob always quick to respond when needed.
Excellent customer service when setting up service. It was a fast and easy process.
I called to set up a new account, and the representative who helped me was friendly, professional and quickly helped me set up my new account.
They are very friendly, professional, and responsive. Gave personalized answers to my questions vs a bot or generalized response in a timely fashion!
Amazing service we have had & so responsive & friendly & courteous on the phone. Thank you for being so wonderful with such a difficult job as garbage pick -up. I have the utmost respect for all of you.
Very shady business practices. Will cancel a container when you have already paid then give a bogus reason and can’t tell you who cancelled the order when you are the only one to have placed it and authorized. Not good when you have workers onsite that you have to pay for time lost.
Kali was extremely helpful and courteous in solving a problem for me at minimal cost. Thanks, Kali.
Jenny in the office was very helpful in setting up holiday and summer service in Sunriver.
Patricia gave great customer service. She was very responsive to blocked access to the trash and followed up afterwards.
I’m a senior and I have to pull my trash cans 300 feet down my driveway and when they only dump the trash can half way kinda makes you mad they still change me full price
It seems like every time I have to call this company, they don’t do what they say they’re going to do. In the past I’ve called to have a damaged cart replaced only to have them “replace” it with a cart in worse condition. Recently, I added …
They are always on time and friendly!
We have used this company for more than 10 years. In all of that time we have never encountered anyone that has not been the most professional and responsive to our requests. Thank you!
This company has provided our service for many years, always in the most professional and reliable way. Office staff is friendly, efficient and able to address requests in a timely manner. We highly recommend this company.
Mostly flawless service but occasionally fail to pick up either garbage or recycle, but they pick up the neighbors. Kind of weird considering the cans are out on time and there are no obstructions on the street. Also won’t come to pick up …
So reliable in this unreliable world! Happy Thanksgiving
My roommate has your service and it’s amazing! We love it. Everyone is super friendly and if we have an issue and have to call it’s always dealt with right away. I’d recommend you guys any day!
I had service for about 8 years and never had any problems. The customer service department was excellent with setting up the account and when I had to close it. I moved out of their service area. A big thank you to the company!
I have had great experiences both online and via email and phone with Cascade Disposal, immediate responses to email, calls are answered immediately and information provided has been complete, accurate and includes directions on how to update accounts, add services, etc. Great service.
Terrible customer service. If you should complain that they missed picking up your trash they become defensive and try to determine how it was your fault. Then if they tell you that they will fix things, they simply ignore the promise. The …
Extremely nice customer service agent! Service was extremely reliable and a good value.
Every time I call these folks, I get another fantastic customer service person on the phone. Latest example: Bruce.
These folks are always professional, friendly, and solve any problem.
Great business!
Customer Service is awesome, they replied to my email within 24 hours with above & beyond resolution to my two separate issues. Good people. And their app is fantastic – recommend you give it a try if you have not.
Let me take this opportunity to express our appreciation for the outstanding service provided to us over the years by Khyra Duncan.
She has responded to our issues promptly and courteously. Khyra …
It is so nice to have reliable, courteous, and efficient refuse service! We have lived in places where it wasn’t available or when available it wasn’t as timely or professional. Definitely better with Cascade Disposal!
I had an amazing experience with your customer service. repesentive over the phone. BRUCE! Thank you so much!. – very professional, knolegable,and very patient. He helped me to solve my cc payment problem walking through with me step by step! Thanks for the great employee!
Always very prompt and accurate with customer service needs. The weekly service goes just as planned. No complaints, nothing but appreciation!
This is just a great company. They’ve been incredibly helpful and knowledgeable, and their customer service is bar none. They assisted me getting garbage and recycling set up with another company outside of their service area. Their website is user friendly and all the information you need is provided.
Kali provided excellent customer service; very timely and helpful. Great job!
Our Service has always been terrific. The Customer Service reps are wonderful.
Glenn Nevile, our Carrier is just the best of the Best. Thank You. You are Awesome.
We have a busy maintenance yard and Justin is always very professional about navigating it
They have excellent service! They are easy to contact if you have any questions or issues. They always make any problem right even if we put cans out too late. And they have a great App that keeps me on track with the schedule of recycle and trash.
After 6 months… still very helpful, kind customer service.
I am new to Bend and Oregon, had to call to get new service, tight turn around from my land lord stopping service to me getting service. I thought it would be tough transitioning with his stuff to my stuff and coordinating the pick up but …
Our driver will go out of his way to make sure there is no mess left behind. Thank you
This team of drivers serviced our house on Thanksgiving day, following a major snowstorm in Bend. . .and as it turned out, they arrived BEFORE THE SNOWPLOWS even made it to our street! …
They are always here and never missed a pickup.
I am pleased with the timely pick-ups that follow a schedule, the efforts the drivers make not to leave a mess, and the pleasant and efficient office staff who always respond to my requests.
Chad F Has been a driver for 5 years that I’ve worked for market choice in does an outstanding job hes personable safety oriented and laughs at all my jokes
Please tell your recycling pick up driver thank you for his efforts. My recycling bin was packed full and he stuck with it till it was completely empty. Great job!
My landlord left 3 bags of leaves and pine cones out on collection day and my route driver unbagged and collected them all.
I really appreciate the extra effort taken.
Thank you so much!
The wheel fell off our garbage can and must have fallen into the truck. I called when I noticed the missing wheel, right after the truck came by. That was less than an hour ago, and there’s a;ready someone out there fixing the can. I wish …
Who would have imagined that restarting your garbage collection could be fun? Well Jenny at Cascade Disposal made it that way. CD is so easy to work with, and very professional.
Very frustrating service. They have skipped my Sunriver house twice this month with renters and family having to live with the inconvenience. Customer service rep full of excuses and slow to suggest remedies. Three times this year I have …
Easy to set up, very friendly, personable and professional customer service, much appreciated!
We traveled with friends for 3 days in SR. I have NO idea how it happened, but I dropped my small traveling wallet somewhere on my travels on Friday June 19th. …
Huge shout outs to Ashley and Sigred in customer service. We have been super busy and needed a mid cycle cardboard pick up at our business and these ladies were on it. They were understanding and helpful and made sure to take care of Pine Mtn. Sports when we needed some extra help. Thank you so much for taking great care of us.
Kali Smith was very kind and helpful. Made sure I had a replacement trash can as soon as possible.
I noticed that on the section of their App that let me know what items were recyclable the image displayed was contradictory to the words below. I wrote on the App providing this info. The next morning they wrote back thanking me for the …
Excellent customer service! I emailed about a change to my service and got a detailed response very quickly that everything was taken care of.
Thanks to the driver for sharing info about the app and how to change my service.
We recently sold our home of 13 years and I have always relied on Khyra Duncan to help me with various things, such as adding a Yard Cart to our bill, or now canceling our account. Khyra has always been professional and very customer …
Khyra Duncan has been absolutely excellent in helping me set up my account. Further, she checked back in with me a few months later to see how the service was doing. I changed my service slightly saving me money. She is prompt, helpful and very patient with all my questions!
Reliable and reasonably priced service, which is rare these days! Thank you…
We used Advanced Systems porta potty rentals and sinks for our big event! Joe Smith is the bomb!
We have been in this location for 19 years and are very happy with the service we have had!
This company has the best customer service ever! Even though Bend is growing increasingly bigger and bigger, Cascade Disposal still operates like a local neighborhood service provider. They respond quickly to queries, are prompt with their responses and are always friendly. Excellent service all the way around!
I’ve used Cascade Disposal since I moved to Bend in 2009. My experience with them has been remarkable. They always deliver great service–my cans are left empty, on time, the first time. If a holiday is approaching or they’re forced to …
I understand Bend is going through a hard time right now with the wildfire. But, they first made a decision to delay the Monday pick up to Saturday due too poor weather when all the trash pickup can be performed by the trucker sitting in …
Whenever I contact Cascade Disposal, Sharon is ALWAYS there to answer my questions. I can hear her smile come through on the phone. She answered my question about recycling my old computer even though Cascade Disposal does not take care of …
Update: I wanted to update this review as Cascade Disposal has gone above and beyond to make this situation right for me. After I moved into my new home, the manager made sure my new cans were neatly set upon my property and ready for use. …
I didn’t think I would write a review for my garbage service but today the driver on our route waited for me because I forgot to put my bin out on time. And of course, today was the day my garbage was overflowing and would have been …
Hi:
Needed my credit card replaced with new card, and had a call from Bruce that walk me thew it, he was very good with working with me. Nice to know the people that work with company do a good job in helping people. Thanks to Bruce again
These men and women in this route are truly amazing people! Thanks for being you!
Driver will call me if we have blocked the way, not just pass by and say it was blocked. Very responsive to getting empty. Very professional and nice…Chad F. Always has a smile and is very good at what he does..I usually go out and watch him put on a very precise show!
Khyra Duncan has been providing excellent service to us for many years. We start and stop our service as needed via email, and she makes it easy and reliable. Cascade Disposal is so nice to allow us to put our service on hold at any time and resume as needed. And the pickup service is always good.
Athena in customer service was the best rep that I’ve spoken to in years! And I speak to several a day!
Wish everyone was as professional and helpful as her!
Cascade Disposal does a great job for me here in SE Bend. The drivers are courteous and leave the disposal containers upright, the service reps are always helpful, and the fee for curbside pick up is reasonable (garbage, recycle, yard debris, glass, etc.). I very pleased with their service!
You’re customer service representative by the name of Sharon was kind, responsive and accommodated my service request perfectly. Employees such as her are good ambassadors for Cascade Disposal and the recycling effort.
On Thursday I spoke with Michelle in Customer Service letting her know that we had tree work going on the next day in our neighborhood which could complicate scheduled pickup. Michelle said she would contact scheduling for an earlier …
Sharon, at Cascade Disposal is one of the most courteous customer service representatives I’ve ever worked with.
Sure appreciated her friendly and helpful demeanor.
Just wanted to give a shout out to Matt J who was collecting yard waste/compost this morning on my street.
He had already passed my house and picked up the main container and was circling …
Every time I call these guys I’m always so pleasantly surprised at how kind and courteous their support representatives are. With ~15 years of use, I’ve never had a problem or disruption of my service.
Phone reps are responsive and helpful. Maybe the only utility company that doesn’t make you jump through hoops to start/stop service.
Just wanted to say how wonderful my experience with Bruce Aquina was and his very timely responses as well as continuing follow up…our recycle was missed on accident and he took every step possible to get it taken care as fast a …
It’s a pleasure working along side with all the guys at cascade disposal. Very safety oriented company. All drives go above and beyond to help make my job and my coworkers job at the landfill run smoothly and efficiently. Always enjoy when …
Contacted for fire fuel reduction and was greatly helped by Jacob, he told me all that I needed and are currently renting. He was very helpful and professional in his communication with me.
I had the best experience signing up for service with Cascade Disposal. I had to double check the phone number and make sure I wasn’t talking to the Ritz Carlton because the service, friendliness was above and beyond. I was lucky to speak …
Khyra Duncan helped set us up for a new business account with Cascade Disposal. She was very informative, helpful and cheerful. We also worked with the driver of our route who met us onsite to help with placement. So nice and helpful. The …
Sharon was my representative and she was an absolute gem! Cannot say enough good things about how helpful she was, took care of everything quickly, asked all the right questions, and couldn’t have been more sweet throughout the process! …
Cascade Disposal provides great service to the Bend, Oregon community. They have caring and involved employees that constantly make their customers feel worthy. Patricia Williams is part of their staff and I have shared with her. . .She’s …
I called and spoke to Shelly and told her what I had I was looking for a service for a family member she was so sweet and helpful and exlpained evertyhing to me and made the process so much easier. It’s nice to engage with people who are so great with customer service
Sharon with Cascade Disposal was EXCELLENT!!!!! I called in to get our account on auto pay and Sharon took her time walked me through the site to double check mailing address of statement and getting the account on Auto Pay!!! …
Excellent customer service! Shelly was professional and very helpful with starting service for us. Thanks for making the process simple and easy.
I contacted Cascade Disposal because for some reason our recycling trash can hadn’t been collected in 2 cycles, but our trash was being collected. I spoke with an amazing representative named Patricia. She was incredibly helpful and sent …
When I am setting up a new construction project my go-to for portable restrooms and garbage drop boxes is Cascade Disposal. They make setting up a project so easy. They are ALL very friendly. Very easy to work with. I just go off the phone …
We are fortuante to have Ben and Omar as our drivers. They are unfailingly helpful and polite. I have long been impressed with the willingness to go the extra mile to help. Kudos!
This company is outstanding in every way. Always, ALWAYS on time and consistently does things “right”, meaning no mess left behind!
Also, customer service rep, Ashley, is one of the best customer service reps we’ve ever dealt with!
Great service and responsive replies to extra needs. I got a lot of boxes this last week and so had 2 bins worth of cardboard outside of the already full recycling bin. Notified the driver via the app and they took it all away before I had reached the back door to try and help. Great service and great employees.
Jenny Davis as well as the other people who have helped me over the phone have always been very nice and helpful. I never have a long wait time when I call for help which is amazing! Thank you to Jenny and all the other employees who have helped me!
I had received a past due notice even though my account was set up under “recurring payments”. It turned out that somehow my account was reflecting an account number we used 4 years ago in Vancouver, Washington! Jenny Davis in the Bend …
It was a windy day on our trash pick up day. It was a recyclable dump day , the wind had blown open the lid of a neighbors trash can, and had blown pieces of cardboard and paper all down the street. The driver got out took and extra couple …
I have been using Cascade Disposal for the past 7 years and the services are always on time and done well. Patricia Williams is a dream to work with in the customer service department. She makes changes so easily and personable. She has …
A shout out to Kali for helping me to set up our most confusing summer trash removal to date. We have used Cascade Disposal for more that 20 years and have always been impressed with their service. Thanks.
I’ve been working with Jacob Maurer at Cascade Disposal for dumpsters and trash removal during our PLSBend.org large scale cleanups at China Hat and various other areas for several years now and both he and the company have been fantastic …
Our driver Scott in the Sunriver area is very professional and knowledgeable. Great guy!
Jenny was amazing! She was very helpful in guiding me through the processes of services at Cascade Disposal and so pleasant to deal with. Thanks, Russ
Yard debris pick up was today. Can was left half full. It was below freezing this morning so thought that might have been a problem. Called Cascade and explained the situation. They told me to stir the contents and that they would send a …
Kind and professional employee. Drives nicely around neighborhood, watches for kids during school when they are out early waiting for the bus. Thanks Rian!
Cascade Disposal has been our weekly trash and recycling provider for many years. It is an outstanding company, reliable in even the worst weather conditions, drivers are very professional, are friendly, and do not hesitate to lend a …
I called around to inquire about renting a 10 yard dumpster for major Spring cleaning, mostly national chains. Out of frustration about the wide-ranging high estimates I tried Cascade disposal. I was pleasantly surprised to learn that their …
After the remodeling project was done, the driver noticed the business was not really utilizing the dumpster so he suggested they switch to a smaller roll cart. Jenny, in the office was very helpful in getting the switch over done. Great service, Bend is fortunate to have such a responsive company.
14 Nov 22
Thanks Shelly Berkebile!! You are so helpful in getting me up to speed with my new home rental. Having an owner who lives outside the US can make it …
I recently started residential service and had to add a yard waste bin. It arrived on the promised day along with yard waste guidelines. All the pricing in the e-mail matched my invoice. I was pleasantly surprised.
Very impressed with Cascade Disposal and specially the driver that came today. I must have packed the can too tight and he took the time to shake the can multiple times in an effort to loosen the material. This also caused some of the …
I had a question about my garbage and recycling services and even though he doesn’t pick up in my area Scott was very professional and friendly and went out of his way for me had all of the answers! He was very helpful and saved me from calling and dealing with automated answering. Thanks Scott you rock!
Always a pleasure to work with. From the customer service to the friendly pick up guys. 5 stars all the way.
This is a review of our satisfaction with Jacob Maurer.
We moved to Bend in 2017, from the Houston, Texas area. Prior to that we’ve lived in Kansas, Illinois, Massachusetts , and Missouri. …
Jenny was very helpful in getting new glass recycle container delivered and driver swapped out my large blue recycle container as lid was broke without me asking! Jenny followed up with a phone call to us let us know the service they performed that day. Great job!
A BIG shout out to Ryan for his professionalism, helpfulness and providing great input on the most secure trash cans for our area.
In late 2021 we started a major remodel in Broken Top. My initial contact was Patricia and she was great at detailing the specifics on how and what to do. Since then, everyone in the CS dept has been awesome to work with. At a time when …
I contacted the office to see why our recycling had not been picked up on its scheduled day. According to Jenny in the office their recycling truck had broken down. Jenny was very helpful and contacted another driver in the area to come …
Jenny is very helpful, pleasant, professional, and does a great job. I’ve moved a couple of times and another on the way, and Jenny is helpful, as I navigate the changes of address, and service. Thank you Jenny! …
I admire how professional and hard working all employees are! Upper management has awesome leadership skills! Great job staying safe!
Everyone at Cascade Disposal is knowledgeable and friendly. We have never had a bad experience with this company. We recently moved and they accommodated our requests for container pickup and delivery flawlessly, we showed up to our new …
Family Choice Urgent Care wants to thank Cascade Disposal for their prompt, professional and hard working employee (Justin) for always going the extra mile. Thank you for your hard work!!
I was at cabin 22, and I noticed there was a large pile of garbage around the container. The disposal driver, Mike Duffy, took the extra time to totally clean the area, like there was never any garbage outside the container. I work in the disposal business and I know how much time it takes to go the extra mile.
Joe Smith is my black water Angel!! Super responsive, fit my overflowing RV right into his busy schedule – super helpful and very friendly! New to town I had no idea how to organize an on-site tank dump and he came to the rescue. Who knew the world had a Grey Water Hero like Joe?! Super grateful for Joe. 🙏🏼💪🏼 …
I was vacationing in Sunriver last week. Normally I won’t use a porta potty. They are not maintained that well. I was Very impressed with the cleanliness of your unit. I was even more impressed with the gentleman that was servicing it. …
Truck 204 picks up at my apartment and the driver is careful and not obnoxious with the noise factor. He always has a friendly wave and smile. Nice to have in these days when everyone is a grump.
We used Cascade Disposal/Advanced Systems to rent porta potties and a hand wash station for the Sunriver Art Fair. …
We just had a strange experience at our house….unfortunately we had a dead animal in our front yard / driveway. It was our regularly scheduled garbage day and John and Justin made some swift decisions (and went out of their way) to deal …
We have sold our home. I contacted Cascade Disposal to ask if I should leave our bins for the new owners of our house. I spoke with a delightful representative named Shelly Berkebile. She was absolutely great…very professional, very …
Omar our regular driver is the nicest, most professional and very helpful. We collected a lot of garbage one week and I saw him in our neighborhood. He kindly offered to swing up and pick up off-schedule with a big smile. Thank you again Omar!
Really enjoy the customer service provided by this company. A few years ago, they accidentally damaged a wood panel off of my fence. They notified me before I even noticed and had it perfectly repaired the same week. Just this morning I was …
Thus far we have had a good experience. Customer service has been responsive. We have greatpy apprecitead the route workers for picking up a lot of extra stuff from moving in and setting up.
Our refuse guy, Chris G, went above and beyond today! I missed the trash pick up, but because he saw me put it out late he circled back around. Meanwhile we had realized that we missed it and brought it up the driveway, so he had dispatch …
Cascade Disposal consistently provides excellent service for their trash removal & disposal as well as their waste recycling. I called today for a simple request and their customer service rep did an outstanding job in solving my issue. Thank you!
This morning my kid and I were up early because we heard the garbage man your driver named Ben. And anytime we hear the trash truck we have to go out and watch but this experience was a little different normally we just get a wave from our …
Joe Smith with advanced portables was an absolute pleasure to work with. He was very helpful with locating the porta-potty best location, dropping it off promptly and very kind to talk to during the process. Showed up right on time and was super respectful. We will definitely work with them again for all off our portajohn needs!
I was following one of your trucks and was pleasantly surprised at the fact that he stopped for all pedestrian and let other vehicles onto the road. Very courteous. Saw that the truck number was 204 if I remember correctly. Had the big forks on the front. Just wanted to acknowledge