CASE Credit Union serves over 36,000 members at seven branches throughout the Greater Lansing area, controlling over $250 million in assets.
| Monday 9AM–5:30PM Tuesday 9AM–5:30PM Wednesday 10AM–5:30PM Thursday 9AM–5:30PM Friday 9AM–6PM Saturday 9AM–1PM Sunday Closed |
4316 S PENNSYLVANIA AVENUE, Lansing, MI 48910
Horrible and unhelpful crooks. Avoid this place for banking. We have had an auto loan for a few years with them. Covid cost me my job, so we tried to get the loan re wrote to reduce the payment to fit the new budget, and they can’t help. We …
Friendly service!
They suck for sure
I love my bank
Worst Bank Ever
Worst bank ever.
People never answer the phone. Slow and unprofessional service.
My favorite case wish it was closer
RUDE!! RUDE!! RUDE!! DONT EVER BANK WITH THESE A**HOLES
Great service always at C.C.U. in Okemos.
Treats my wife great and very understanding
Lack of communication an customer support
The best credit union around.
Loved my service very nice people
Kind service friendly staff no hassles to speak of.
Sooo slow!!! Don’t expect to be in and out. Will be closing account soon!
Very bad service . i can’t to take out my money . she told me it is policy .
Bank closed at 530 and not 6 as listed on website.
Awful service something is always going wrong with there system so don’t bank here I am closing my account today
I have had great service from this location.
Take your money and run. This is the worst excuse for Member services I have ever seen.
Lost another customer… Horrible customer service. Take your money elsewhere and save yourself the head ache.
never have I had any kind of quality service here. I urge you not to do business with them!
15 year customer. Its like going to a correctional facility. Staff is very rude and i felt very uncomfortable there i will be moving to another bank
Was told to take off my ball cap by an employee with a hat on. So moved accounts to MSUFCU
Very slow sit in the drivethrough for 20+ minutes every time and the least helpful staff of the three locations this branch needs to be shut down
Again, I call for help and after 1:22 hours on hold this time, they disconnected me. No service at all. and they don’t care.
Can get busy during peak hours but staff has always been friendly, quick, and efficient!
Slowest drive thru in the world, I’m pretty sure everyone that works here is extra special
I went in to change my address and order checks. Guess whose address was never changed and who never got her checks? I’m so mad. I’m going in there to talk to these people, face to face.
Hours say open until 6 on Wednesday but you close at 5:30. Can you update hours? Penn branch
Apparently you can’t make change unless you’re a member, even though it’s a fee free ATM for the credit union you are a member of. Friendly staff, terrible policy.
Sign says open to 6 on Monday – thursday. It was already closed at 5:30. Will attept to use Option 1 instead, even if I need to go to work early.
THE most rude service advisor in recent memory. Does the younger generation not understand the concept of customer service?
10 people on line 2 workers helping and 3 standing laughing among eachother…..you would think working with money would have someone a bit optimistic and attentive. Gotta switch asap.
So far and helpful! Also I appreciate the elevator jazz and the nice lighting.
Friendly ,helpful,convenient,secure banking,loans,driveup atm,4lane drive thru banking,lobby is clean
as well as all property..
Zach was very helpful and kind. I’ve been banking here for years and wouldn’t want to go anywhere else.
Service with a smile, even with the difficult customer who was in front of me.
Awful! The receptionist is completely rude. Will never come back and don’t plan on opening my account. Lost a customer for terrible customer service. STAY AWAY FROM THIS CREDIT UNION. Worst customer service I have ever experienced
Great job
Customer service is terrible. Rude……. longest wait with no customers I have ever seen in my life…… like they do personal calls and checking Facebook while I’m still waiting……. also the condescending tone and belittle attitude…… she asked how much I make a month I said $2500 response “that’s all wow”……..
Every month I try to make payments on their website and EVERY month I’m locked out of my account because it won’t accept my log-in info EVEN THOUGH IT’S CORRECT!!! VERY FRUSTRATING!!! Can’t mail payments to them because they LOSE THEM!!!
While I have been a member for 20 plus years the change in bill pay is awful to pay a bill you have to go through way to many steps just to send it .no idea why you have changed it. …
This Is The Most Respectful, Friendly, & Quick Enviromemt. Excellent Customer Service Ive Ever Had. Keep Up The Great Work Case Credit Union. I highly Appriciate it!!
When I sold and paid off my motorhome the employees helped me every step of the way ,so I could get my release of lien and complete my sale. Thank you for going above and beyond!
Came in for a simple transaction and ended up leaving getting my vehicle refinanced at a lower rate than what I originally got approved for at Sheehan. Thank you Case!
This bank is a pos.DO NOT EVER BANK HERE!!! YOU BEEN WARNED!!! NOT ONLY DO THEY DESTROY PEOPLES CREDIT AND NOT HELP THERE CUSTOMERS THEY WILL NOT SERVE YOU IF YOU HAVE A HAT ON. EVEN IF YOU HAVE CANCER OR ARE DISABLED THEY DONT CARE. YOU HAVE TO LEAVE IF YOU HAVE A HAT ON, IM SERIOUS. THIS BANK SHOULD JUST CLOSE THEIR DOORS NOW.
I haven’t gone inside the bank in years since I moved out of state but the customer service over the phone SUCKS!!! The wait time is LONG and when the customer service analysts answer they’re RUDE! I get lots of huffing and puffing after I ask questions. Like if you don’t like what you’re doing … GET A NEW JOB !!!!
CASE has partnered with Capital Area Community Services and the Ingham County Treasurer to provide loan assistance to prevent tax foreclosure. The pre vetting process with CACS and CASE qualification system has been amazing in helping folks that could not find other safe alternatives.
This is the SLOWEST place I’ve ever been to. I’ve seen grandmas in nursing homes with more hustle than these tellers. Maybe put an espresso machine in the lobby or something.
Would give it no star if I could. Very cold unfriendly place. Made me feel like a robbery suspect even though they had my ID in hand at the counter. Told me to take my hat off, just a simple ball cap. They say its to make the place more …
Way understaffed. Wait time was over an hour in drive-thru. I understand the pandemic but this isn’t happening at my other banks. Obvious management issue. Fail!
Just came out. I read the reviews before heading there and I thought maybe I should give them a chance. Waited for 25 minutes and then told the receptionist if there is no one to talk to I have to go back to work. Surprisingly she said oh …
Man you guys are ruthless reviewing this bank , and all over a baseball hat ? They have been robbed so many times in the past couple years. Everyone wants to be a damn critic if your going to give anything a one star base it off of a few …
If you’re thinking about going to any case credit union in general, don’t. This is the worst experience I’ve ever had. I’d honestly rather shoot my self in the foot than go to case for anything again. At least with shooting my self in the foot, the pain would go away after some time. But with case, I’m still being screwed by them.
Worst bank ever. Always rude. Never enough staff. The security guard can wear a hat but tells you to remove yours. They’ve never got an answer and no one calls back of you call them asking questions. …
overall good service but they are always having some sort of personal conversations with each other. they either have 2 maybe even 3 booths open even though there are at least 6 booths to utilize. most of the time if you’re waiting and one …
I often use the CASECU Pennsylvania branch. The staff has always been very helpful, and cordial as I do my business. When I need to speak with a customer service representative, they get to me in a short time, are very professional in …
Every since the virus they cut back their hours and only offer drive thru. Several times the ATM was out of money on a day when the drive thru is packed and closez early. Not the same as it once was.
Honestly. When I transfer my rent money to savings I am doing a good thing so I don’t spend it… But then CASE decides the first of the month, they are going to update their websites and apps…. So I call and see if someone can transfer …
I’ve never had more issues with a bank. Wrong account number on checks, wrong number on credit cards, they cashed a check well after 90 days (even though it has clear void language), online services go down often. It’s really a joke.
Wow, had an experience today. Got yelled at and insulted by a customer service person at the Penn. branch when I went in to ask about the no hat policy. Does everybody know you can no longer wear a hat in CASE? Unless of course you are a …
I’ve been trying for 3 wks for someone to figure out why i cannot transfer from 1 acct to a specific other account and have heard from no one. I’ll probably be going in Saturday to close those accounts. All they have to do is keep in touch, …
Case staff has been polite and helpful to our entire family for many years. Great loan rates, too.
Very poor customer service, we have an account with them and to get the statement for our account they wanna charge us 5 bucks a page with 30 pages needed for our own statements on our account with them. Seriously plenty or other good credit unions to work with! Go else where
NEGATIVE 5 STARS!!!! Dread going in here. We get hassled by the security guard every time.TAKE YOUR HAT OFF, DO THIS, DO THAT. We’re not in a courthouse. I understand stuff happens and idiots rob banks but we had an account there. Staff is …
Terrible, just terrible. I’ve been with case for over 15 years and let me tell you, it has gone downhill ever since they started “growing”. Case CU is nothing but a big bank that charges for literally everything. fees, fees and more …
This place has been the absolute WORST at assisting me with my insurance claims. I totaled my car 2 months ago and my claim is still not settled due to Case. They claimed they didn’t receive my first insurance claim payment when my …
I tell teller I’d like to deposit said amount. Count the money twice in front of him and hand it over. He counts it ,makes deposit hands me receipt says nothing, I dont think to double check receipt until I’m home an hour later after the …
Services are geared toward the wealthier people. All departments are poor at communicating proper info. Do not bank with case credit.
The three stars is because this was one of my first jobs as a teen and they had friendly and timely service. I can imagine most of the reviews are from the Southside location, however my experience is with the W. Saginaw location. They …
Once I’m done with my loan I won’t be returning for further business.
Simply put the staff are very poorly taught in the sense of customer service. …
This bank was great to start. When I got my car loan with them just over a year ago, they were offering the best interest rate around. Now a year later, I have had a total loss car accident and my Insurance company has been trying to mail …
I would prefer a Zero star rating but have to click one to post. After ~4 years of ahead of due date payments I recently had 1 check get lost in the mail. Surprisingly however the other 2 checks sent on the same day found their …
This credit union is awful, I have a very good credit score and was able to acquire a 2015 Chevy equinox for a little over $15,000 on monthly payments of just over $350 a month and I have made my payment on time actually early monthly and I …
I would not recommend going through case credit union. Once you have 1 thing go to bad debt they treat you like you are a peice of garbage. When trying to make payments on an existing loan they will keep information from you and then …
Bought a money order here and was told twice that if the money order wasn’t cashed my money would be automatically deposited back into my account. Went in to the credit union because the money was never cashed or deposited. Waited 20 mins …
Pathetic excuse for a credit union. When I first got my loan, I wasn’t sent any payment coupons and ended up making my first payment late as a result. Finally got a few coupons, but had to go through calling and this same nonsense when …
If I could rate this place with NO STARS I would. This is the most unorganized credit union/bank institution ever. I would not trust anyone here with my finances.
Less than impressive, applied online for membership. Had a loan through them years ago. They called and asked that I stop by a branch to complete my application. When I asked what was the snag they had to look it up and needed ID …
Quite frankly I am amazed at all of the negative reviews. I have been a customer for years and have never had an issue. We finance every vehicle we purchase with Case, this branch in fact, because we have never had any issues and it’s so easy to get it done.
I’d rather bank with the Nigerians who told me I had gotten a inheritance in my emails than deal with these clowns
I’ve been a member since 1985 and have never had any bad experiences with CASE. The tellers and member services at the Pennsylvania branch go above and beyond their expected duties to help. I am very grateful to all that work there, especially Z
Jonathan was the receptionist who has helped me many times. I am a Senior Citizen and not so savvy with technology and he helped me navigate the site plus answer my questions. He is friendly and very knowledgeable.
Was told over the phone they would release funds from a deposited cashier’s check,. My wife drove over an hour to get the funds (and while she was there, active her credit card and setup online access). …
Worse member service. Despite making appts, always have to wait 15-30 minutes past appt time.
Even after paying off our auto loan with Case CU in full they continued to take money out of our account. We’re now dealing with getting them to turn off automatic payments and give us our money back. …
I have been with CASE for at least 13 years and have been very unhappy for at least the past 2. There have been slow changes at CASE that have left me feeling undervalued. Quite frankly I feel they don’t want my membership. Lines are always …
As a new customer of Case credit Union I am so impressed by the level of customer service I just received. Zulaikha was very helpful and sweet in answering questions, went above and beyond helping me set up my online app as well as scheduling an appointment for me to come back to set up a checking account.
Case Credit Union has always had my back. I’ve never spoken to a rude or impatient representative. I’ve been a member for about 10 years and never a bad experience. Special thanks to the loan department for the prompt attention to my dilemma.
I have been a member of CASE since I was 19 years old. I have always been treated with respect and very well by staff. I love the banking opportunities there. I have had a loan and a Sharing the Success Savings account that have improved my life as well. Thanks to CASE Credit Union for their impeccable service!
I have been a member for 20 years almost. In the beginning they were wonderful, kinda a small feeling institution with a big bank professional operation. …
Payed off an auto loan. Got an email saying that there was a payment processing WEEKS AFTER paying off my loan. They’ll keep taking money from source used for autopay even after the loan is over with. What a mess of a credit union, called, got transferred and then they hung up. Only gave 2 stars because of the low interest.
Ive been waiting minths for this coin machine to work. Its like an ice cream machine from mcdonalds. DO NOT RECOMMEND!!!!!
At Penn. Ave. branch there is almost always a long line and too few cashiers. Frequently cashier seems poorly trained and/or has an attitude. Frequently, I go to another branch for better service even though it is a longer drive.
Customer service is the worst i’ve had by far at a bank. Reps along with managment needs improvement on their people skills!
Very unprofessional and extremely rude. One person will call and give you false information than the next will say it’s my fault. I would highly recommend never banking with them…..
Horrible management perfect payment record yet gave the run around on a finance deal. Went with another credit union and couldn’t be happier!
Been dealing with case for a few months now has been a complete headache. Their “shared branching” which says should work in my area doesn’t work and I need to drive an hour to one of their branches to make a payment. And their other …
I made the mistake of getting a car loan though case. I soon as I tried to use the app to make a payment I quickly realized how terrible the app is. After paying off the car early I had to wait 5 month for the title only to be told I owe …
6/11/2022 I was having trouble retrieving an old bank statement on my phone so I called Case Credit Union on West Road in East Lansing. I have been a member with Case at least 12 yrs. I was #7 in line for help. I talked with a gentleman …
CASE is the best CU around. Very patient with Me and always super helpful! Easy loan experience!
The WORST bank I think I’ve ever banked with. The WORST customer service, they are extremely rude, not helpful at all and all will tell you different things. What they don’t understand is WHY would we want to put trust into a bank with …
J’Brianna is the best! She is the only person who has been able to correct my issues. A great asset to this credit union. …
DO NOT DO BUSINESS WITH CASE CREDIT UNION!
I got a mortgage thru them several years ago and it has been nothing but a headache. Every six months I get a cancellation letter from my insurance company …
If you need to change your pin the app is useless. If you’re trying to change your pen after hours calling is absolutely useless. There’s absolutely no information online on how to change the pin number on the debit card. I’m so happy this …
DO NOT GET A LOAN THROUGH CASE CREDIT UNION. I have had nothing but problems from the beginning. The staff are absolutely incompetent and worthless when attempting to do their job. Do yourself a favor and get a loan from someone else even …
This has to be the worst credit union ever. From the amount of verifications of insurance they require on car loans, to not even being able to providing a simple account number so I can make a payments, it’s not printed on our statements …
I recently had a great experience at the S. Penn CASE Credit Union, due to 3 of their employees. …