Castle Family Health Centers, Inc. is a multi-site, non-profit community health center committed to improving the quality and service of health-care provided to the residents of … See more
(Translated by Google) You don’t answer I spent a long time in Linia and they canceled the call. For appointments I have to go to the clinic to make an appointment …
(Translated by Google) The doctor who treated my 1-year-old girl didn’t ask me if she was walking and he just stopped her and let her go and my girl fell… how horrible! Since then, I have not been back to that doctor. He is Hindu, works …
(Translated by Google) Terrible service at Urgent Care, they make you waste a lot of time so that they don’t take care of you later. They leave you outside in the cold weather and they don’t care, and apart from that they tell you that they …
(Translated by Google) Terrible service, they always take a long time, but the last straw is in the emergency room, they literally forgot about me and after 3 hours I went to ask why they didn’t attend to me and they simply said that they …
Waiting to be seen by Your Dr is ridiculous had an appointment at 8:30 AM and still in the room an hour later waiting and haven’t been seen yet by any Dr . That’s a shame this place is horrible
Hands down worst service ever! If a .5 a 🌟 could be given.. I would still give it only half of that…long wait to the point of almost just giving up..but one i made my co-payment there was no way I was leaving without being seen…only to find out they couldn’t even help me on-site…ugh ugh …
I DO NOT recommend this place! They take forever and twice I was hung up on. I have so many bad experiences here I’m not even sure which to state. I recommend you go somewhere else! Even if it’s far trust me it’s worth not going here.
All of the staff here are very pleasant, professional and prompt. Sharon Cameron, FNP and her Medical Assistant are my favorite at this medical clinic by far 😀
The receptionist is very rude you ask her something and answers as if she’s mad. Hopefully they’ll get someone who knows how to treat patients with respect.
Always been fast and respectful to me and my 13 yr old loved her old Dr. Ms.Hammernick and now we love her new Dr. Mr.Limon-Olivares.Sorry that everyone had aa bad experiences😥 …
IVE BEEN WAITING FOR AN HOUR AND FORTY MINUTES IN THE SAME POSITION FOR COVID TESTING I GET TOLD ILL BE NEXT TO PARK UP AND A BROWN LEXUS IS ALLOWED TO CUT US GET THEIR SWAB AND LEAVE EVEN THO THEY SAID NO APPOINTMENTS VERY UNPROFESSIONAL TO JUST LET YOUR FRIENDS OR FAMILY INFRONT OF A LINE WHOS BEEN HERE FOR HOURS
Waited in the waiting room for an hour and a half, then in the exam room for another 45 minutes. Also, I heard laughing, talking, and footsteps going to OTHER EXAM ROOMS, while I was in the exam room, WITH an ear that’s clogged/impacted and hurting. The extra stat goes to the friendly staff. The wait is TERRIBLE!
Received great service from Nurse Practioner Gladys Cooksey. She took the time to listen as gave great advise. Expect ling waits which is normal in this valley
I hate it it took me about 1hour and half to see the doctor when no else was rest there later they lost insurance card and my license. I came back to get some glasses they kept on trying to get me to buy the more expensive ones.
There is nothing to like about this facility. The receptionist are rude and get mad when asked to do there job had an appt scheduled for 10:30 and waited over 2hours to be seen even with an appt Savannah the receptionist was beyond rude had …
Fix your phone service. Once I get to be caller number 1 it just sent me to voicemail and that voicemail box is full so we cant even leave a message to have someone call us back.
I called the phone number and computer told me I was number 6 in line….then after 10 minutes was next to talk to administration only to be told they couldn’t take any calls and to leave a name and number, so I did only to be told there …
I just got my insurance card and it had this facility listed on it. I called today to make an appt as I currently have sinus and ear infection and the girl who answered phone said the first avail appt is in mid June!! It’s the middle of …
I went here on the 2nd of this month and I was in and out in an hour. Honestly after reading the other reviews i was going to schedule somewhere else but I decided to go ahead and go see how it was …First of all , the 2 ladies at the …
Had to schedule an appointment and the soonest they had was 6 weeks away. So what can I do right. So now I get here at my SCHEDULED appointment time, and they tell me, (nonchalantly I might add), they tell me the wait time is 1 and a half …
Horrible care just got turned away to the er!! They said they don’t do procedures. And they’ve done the same exact procedure on me before and I’m in hell of pain and they can’t even give me pain meds to somewhat ease the pain makes me feel …
Zero stars..My first experience. This place is a joke. A circus. One doctor walked by he looked like he was spun out or on pills. A lady in scrubs walked by dragging her feet. …
Completely horrible experience. They take forever to see you and don’t go in order either. I’ve been here over an hour and everyone who has come after me has been seen. If I could give negative stars I would. Worst clinic I’ve ever been to in my life.
I needed a low cost doctors visit and they told me it would cost between $30-$60, NEVER told me it was going to be a total of $180. I got a bill for that large amount months later. Very disappointing how they mislead people in need.
I was a little hesitant to come here because of the reviews but I am glad I gave the place a chance. I have been to CFHC twice so far and I love it! The staff were very friendly and efficient! The wait times so far, have been pretty normal. So far, from these past two visits I recommend Castle Family Health Centers.
Employees talk about how bad they want to go home and horse around while I’m on the other side of the door waiting for them to help me so the doctor can just come it to say they don’t know how to help me AVOID THIS PLACE
Horrible place especially the kids area my son had allergic reaction to his skin and hasn’t gotten better, it took the doctor nearly 5 days for my son medication till this day I haven’t received a call from them even though they were …
Terrible customer service. My son had a dislocated elbow and they refused cash pay because his insurance was from another county. The woman at the front desk helping us had a terrible attitude and even proceded to roll her eyes at me while I was trying to get my young son medical attention. Avoid this facility at all costs.
I’m 31 weeks pregnant, last week I went for my 4 week check up with my OB. As soon as I got there they told me my Dr. was in a training and that they would have to re-schedule me. So I re-scheduled for yesterday. I went in yesterday and the …
Dr. Terri Arikawa is an amazing doctor. He is very caring and never rushes to leave the room. Listens intently and gives me the best possible care he can. His nurse is great too. She’s very friendly and so sweet.
Horrible place, seen them turn away sick child with medical, good luck getting your prescriptions even if you have a pcp set up, your better off at the Er or urgent Care, the staff has horrible attitude, they are rude and impolite as if …
I have to say that the pediatrician side is awesome! Gladys Cooksey is great with my twins and Ryan who’s the nurse there is outstanding 🙂 The other side, takes FOREVER to be seen. Hopefully with the new clinic in Winton that will be open …
I walked through to the urgent care at 7. As soon as the two ladies at front saw me they looked at each other and rolled their eyes. Wow. I was not even greeted. I had to present myself and shortly after they both said oh we stopped taking …
Their urgent care called me in quickly, but then I just waiting in one of their exam rooms for over 30 minutes to be greeted by a very rude and impersonal doctor. Doctor Paul Love basically blamed me for my ailment (because it was caused by …
Was my first time going to their urgent care. The nurses were friendly and helpful. The doctor handled my issue quickly, was straight forward, and got me in and out.
They need to do something about their automated phone service. It keeps you on hold at “caller no. 4”, then when it’s your turn, you’re told they are unavailable and to leave a message. Then you try to leave a message and you’re told the voicemail box can’t take any more messages.
I had a nurse in cardiologist Marie laughing and talking about my debilitating anxiety to the front desk lady. Like it was a joke especially how bad it was after my heart was acting up. Then I finally had my primary care appointment after …
The waiting room is on par with a hospital emergency room waiting area, in fact, an E.R. might be faster. It’s hard to believe that this is a place where the majority of the patients supposedly have actual appointments. I have been coming …
Wow just wow! Brought my mom here the other day because an appointment with her primary wasn’t available for a week she was very dizzy and having trouble breathing…I was told by the lady who stands at the back door they wouldn’t see her …
Good heath care center to go.
Dr.Arana Miriam she is always taking care of her patients. She’s always listening carefully to what her patients say. And always giving the correct medicines and advice and precautions. She’s a very nice doctor！thank you ！ –
Atwater
I have been taking my children and myself to Castle Family Health centers since I moved here in 2008. Now my grandchildren get their doctoring there, as well. Solid people, great doctors, and efficient, kind staff.
I had previously used their urgent care and was pleasantly surprised. Short wait time, friendly doctor. Since I was looking for a new main doctor, I decided to choose one of theirs. Bad move. Wait list was 2 months for a new patient …
I want to start thanking Hermelinda after being on hold for more than 30 min. She is an angel iam so great full she help me out and stepped up on Reaching my doc.after my pharmacy was giving me a hard timeHermelinda is a lifesaver God bless her
Let’s start of by saying that not all my experiences at Castle has been positive but wow IRMALINDA from the appt line really deserves a raise! My son just broke his hand and immediately she got me an appt within an hour! Was so kind, …
This place has its good days and bad ones. Overall I have been coming here for years and it’s not the worst place. The doctor who I really would like to give these 5 stars are to Dr. Hamernik. She is in pediatrics on the Castle location. …
I just took my daughter to urgent care and picked up the clipboard to sign in, as I have been here many times before and never had an issue, but the woman with long dyed blond hair rudely told me that she was helping someone else (as she …
I would really love to at least like this doctor’s office, especially in comparison to say, Golden Valley Health, but I just have had the worst experienceS here within almost every facet of the place. Whether it be hour long hold time on …
Castle Urgent Care has been under staffed for a very long time and for 3rd time I’ve been told “go somewhere else and sorry we can’t help you” How can a place be allowed to b open to the public when they incapacitated n understaffed to the point of turning people away all the time or making u wait 3hrs+???
I am only giving 1 star because it won’t post without a star selected.
Currently under the Governors orders there is mandatory tesing for our business. However, Castle Family Health Center seem to disregard this order. My …
Had an ENT appointment scheduled with Dr Mark Spitzer who is a specialist in atwater NO one called me to cancel. Gas is $6.00 a gallon I drive up here to be seen for the doctor to decide to take an afternoon off earlier. Supposedly no …
All I can say is,. ONLY go to Castle air force base if u have to.
2 hours waiting to be called in, only to wait 1 more hour in the room for the Dr. To actually show up to see my kid🙄 …
This should be the last place you choose to go. Keep expectations low because they have horrible service. If you see several different doctors you get several different answers. When you complain to Administration they don’t do anything!!
I am very pleased with the call I made this morning. I spoke with a nice and professional person named Erma Linda M. She listened attentively and was very helpful. I’m not used to getting such excellent service when I call in . I always …
Ermalinda is a Rockstar!!
When others just sent me to voice mails because they didn’t want to deal with me Ermalinda went above and beyond to solve the problem and and get me to the care …
Lola Barriga is the best receptionist there! She was very patient with me and SUPER HELPFUL. I had to reschedule some dental appointments and she helped me out so much with all the questions I had. Very helpful. She is extremely nice & …
I was just seen at castle clinic for and eye infection when I couldn’t get into my primary dr. Wait time is a bit but staff is very friendly,even wished me an early birthday, the nurse who took vitals had great attitude and explained …
It lists the hours today Thanksgiving as “open closes 5:00 p.m.” however when trying to call to verify this the phone rings three times and disconnects so without going out there how do we know they’re open it’s insanely rude to people. …
I woke up this morning on Thanksgiving Day with a small abscess under a tooth. So I called Castle Urgent Care to see if I could get some antibiotics to reduce the swelling until I call my dentist on Monday. A simple task you would think. I …
My son and I went in for a covid test last Tuesday 9/13 about 5:30 pm and were greeted by a really nice nurse (sorry I didn’t get her name) and seen by Dr. Don Don Edeza. Let me tell you, he is the most awesome Dr. He was friendly, …
I searched Merced for a good care team for months, I finally went to Castle and the doctor’s there really seem to care and they listened to my needs. They referred me to Stanford for specialist issues. They can handle more than one issue …
What an unorganized operation. The doctor I was assigned to was very unhelpful. Had the nurse relay her message. The nurse did a wonderful job. I just felt like it was unfair to put her responsibilities on someone else. I was disappointed …
People were helpful in directing me to where I needed to be. Different specialists are here on different days. Some of these doctors are very good, but some don’t take the time to listen and disrespect the patients.
(Translated by Google) They take a long time to serve
(Original)
Tardan mucho para atender
👍❗️ …
(Translated by Google) You last more than 3 hours on a date.
They make too many dates at once …
(Translated by Google) You don’t answer I spent a long time in Linia and they canceled the call. For appointments I have to go to the clinic to make an appointment …
(Translated by Google) In my opinion they have treated us very well.
Professional medical and nursing service. …
(Translated by Google) The doctor who treated my 1-year-old girl didn’t ask me if she was walking and he just stopped her and let her go and my girl fell… how horrible! Since then, I have not been back to that doctor. He is Hindu, works …
(Translated by Google) Terrible service at Urgent Care, they make you waste a lot of time so that they don’t take care of you later. They leave you outside in the cold weather and they don’t care, and apart from that they tell you that they …
(Translated by Google) Terrible service, they always take a long time, but the last straw is in the emergency room, they literally forgot about me and after 3 hours I went to ask why they didn’t attend to me and they simply said that they …
after noon 300p.m.
Not bad at all.
Nice store
Wrong diagnosis is something anyone would be extremely upset about.
Worst urgent care in merced county
Dr. Powell was awesome.
The urgent care is an absolut joke.
Great
Good….nice Services….they always try to help you…👍 …
Waste of time didnt even help or want to help look for better MD’s somewhere else
Ladies ar front desk are very unprofessional and rude!!!
Look elsewhere. They feel like you have no options. Go to Merced or anywhere else.
It’s county, what do you expect? Very dirty, beyond outdated and takes forever just to be seen.
Would give this no stars if i could. They don’t give a Dam.I wouldn’t recommend this place to anyone.
It’s faster and more friendly than Winton Clinic…
I’ve been here for 2 hours and I haven’t seen the doctor
Bad experience had to wait for 30 minutes yet to get no answer!
The eye rolling ladies at the urgent care desk suggested we drive an hour or take my son to the hospital.
Don’t waste ur time. Go somewhere else!
The only thing good there is Gladys Cooksey! The wait is way too long and the doctors kinda suck.
Got a $600 charge for blood tests from this clinic, even though I have insurance
Had a positive experience with 2 month old in pediatrics. Definitely recommend Dr. Limon-Olivares.
This place is great! I love Dr Limon and his team !! The lab does excellent on me and my 2 year old!
Horrible, my girlfriend has most the symptoms of type 2 diabetes. The nurse practitioner refused to give her a blood test. They say it’s a “cold”.
they take a long time to see me
Waiting to be seen by Your Dr is ridiculous had an appointment at 8:30 AM and still in the room an hour later waiting and haven’t been seen yet by any Dr . That’s a shame this place is horrible
Hands down worst service ever! If a .5 a 🌟 could be given.. I would still give it only half of that…long wait to the point of almost just giving up..but one i made my co-payment there was no way I was leaving without being seen…only to find out they couldn’t even help me on-site…ugh ugh …
I DO NOT recommend this place! They take forever and twice I was hung up on. I have so many bad experiences here I’m not even sure which to state. I recommend you go somewhere else! Even if it’s far trust me it’s worth not going here.
All of the staff here are very pleasant, professional and prompt. Sharon Cameron, FNP and her Medical Assistant are my favorite at this medical clinic by far 😀
Been coming here for years there service is Good
The receptionist is very rude you ask her something and answers as if she’s mad. Hopefully they’ll get someone who knows how to treat patients with respect.
Was able to see a Dr that listened to my problems and helped me.
I have called every phone number possible found for Castle Urgent Care, and all have been out of service. After 11 calls, I gave up.
Always been fast and respectful to me and my 13 yr old loved her old Dr. Ms.Hammernick and now we love her new Dr. Mr.Limon-Olivares.Sorry that everyone had aa bad experiences😥 …
IVE BEEN WAITING FOR AN HOUR AND FORTY MINUTES IN THE SAME POSITION FOR COVID TESTING I GET TOLD ILL BE NEXT TO PARK UP AND A BROWN LEXUS IS ALLOWED TO CUT US GET THEIR SWAB AND LEAVE EVEN THO THEY SAID NO APPOINTMENTS VERY UNPROFESSIONAL TO JUST LET YOUR FRIENDS OR FAMILY INFRONT OF A LINE WHOS BEEN HERE FOR HOURS
Waited in the waiting room for an hour and a half, then in the exam room for another 45 minutes. Also, I heard laughing, talking, and footsteps going to OTHER EXAM ROOMS, while I was in the exam room, WITH an ear that’s clogged/impacted and hurting. The extra stat goes to the friendly staff. The wait is TERRIBLE!
Love this clinic! So far both their general care and urgent care has been good.
Received great service from Nurse Practioner Gladys Cooksey. She took the time to listen as gave great advise. Expect ling waits which is normal in this valley
I hate it it took me about 1hour and half to see the doctor when no else was rest there later they lost insurance card and my license. I came back to get some glasses they kept on trying to get me to buy the more expensive ones.
There is nothing to like about this facility. The receptionist are rude and get mad when asked to do there job had an appt scheduled for 10:30 and waited over 2hours to be seen even with an appt Savannah the receptionist was beyond rude had …
Fix your phone service. Once I get to be caller number 1 it just sent me to voicemail and that voicemail box is full so we cant even leave a message to have someone call us back.
I called the phone number and computer told me I was number 6 in line….then after 10 minutes was next to talk to administration only to be told they couldn’t take any calls and to leave a name and number, so I did only to be told there …
I just got my insurance card and it had this facility listed on it. I called today to make an appt as I currently have sinus and ear infection and the girl who answered phone said the first avail appt is in mid June!! It’s the middle of …
I went here on the 2nd of this month and I was in and out in an hour. Honestly after reading the other reviews i was going to schedule somewhere else but I decided to go ahead and go see how it was …First of all , the 2 ladies at the …
Had to schedule an appointment and the soonest they had was 6 weeks away. So what can I do right. So now I get here at my SCHEDULED appointment time, and they tell me, (nonchalantly I might add), they tell me the wait time is 1 and a half …
Horrible care just got turned away to the er!! They said they don’t do procedures. And they’ve done the same exact procedure on me before and I’m in hell of pain and they can’t even give me pain meds to somewhat ease the pain makes me feel …
Zero stars..My first experience. This place is a joke. A circus. One doctor walked by he looked like he was spun out or on pills. A lady in scrubs walked by dragging her feet. …
Completely horrible experience. They take forever to see you and don’t go in order either. I’ve been here over an hour and everyone who has come after me has been seen. If I could give negative stars I would. Worst clinic I’ve ever been to in my life.
I needed a low cost doctors visit and they told me it would cost between $30-$60, NEVER told me it was going to be a total of $180. I got a bill for that large amount months later. Very disappointing how they mislead people in need.
Bloss center is the best. Dr. Miriam Arana god bless you over these years of being there for my well-being. The staff is great too!
I was a little hesitant to come here because of the reviews but I am glad I gave the place a chance. I have been to CFHC twice so far and I love it! The staff were very friendly and efficient! The wait times so far, have been pretty normal. So far, from these past two visits I recommend Castle Family Health Centers.
Employees talk about how bad they want to go home and horse around while I’m on the other side of the door waiting for them to help me so the doctor can just come it to say they don’t know how to help me AVOID THIS PLACE
Horrible place especially the kids area my son had allergic reaction to his skin and hasn’t gotten better, it took the doctor nearly 5 days for my son medication till this day I haven’t received a call from them even though they were …
Urgent care doctor was super friendly and awesome personality. And staff was prompt and friendly.
Terrible customer service. My son had a dislocated elbow and they refused cash pay because his insurance was from another county. The woman at the front desk helping us had a terrible attitude and even proceded to roll her eyes at me while I was trying to get my young son medical attention. Avoid this facility at all costs.
I’m 31 weeks pregnant, last week I went for my 4 week check up with my OB. As soon as I got there they told me my Dr. was in a training and that they would have to re-schedule me. So I re-scheduled for yesterday. I went in yesterday and the …
Nice friendly staff. Would definitely go back.
Dr. Terri Arikawa is an amazing doctor. He is very caring and never rushes to leave the room. Listens intently and gives me the best possible care he can. His nurse is great too. She’s very friendly and so sweet.
Urgent care doctors real nice and caring. And my general doctor is wonderful. Nurses seem real busy.
What a great experience I had at castle Family health care, I would highly recommend this office to anyone.
Horrible place, seen them turn away sick child with medical, good luck getting your prescriptions even if you have a pcp set up, your better off at the Er or urgent Care, the staff has horrible attitude, they are rude and impolite as if …
I have to say that the pediatrician side is awesome! Gladys Cooksey is great with my twins and Ryan who’s the nurse there is outstanding 🙂 The other side, takes FOREVER to be seen. Hopefully with the new clinic in Winton that will be open …
I walked through to the urgent care at 7. As soon as the two ladies at front saw me they looked at each other and rolled their eyes. Wow. I was not even greeted. I had to present myself and shortly after they both said oh we stopped taking …
Their urgent care called me in quickly, but then I just waiting in one of their exam rooms for over 30 minutes to be greeted by a very rude and impersonal doctor. Doctor Paul Love basically blamed me for my ailment (because it was caused by …
Was my first time going to their urgent care. The nurses were friendly and helpful. The doctor handled my issue quickly, was straight forward, and got me in and out.
They need to do something about their automated phone service. It keeps you on hold at “caller no. 4”, then when it’s your turn, you’re told they are unavailable and to leave a message. Then you try to leave a message and you’re told the voicemail box can’t take any more messages.
I had a nurse in cardiologist Marie laughing and talking about my debilitating anxiety to the front desk lady. Like it was a joke especially how bad it was after my heart was acting up. Then I finally had my primary care appointment after …
This place is horrible. You wait for hours and half the wait the Dr hasn’t even arrived yet. If i could give it -2 stars I would. …
The waiting room is on par with a hospital emergency room waiting area, in fact, an E.R. might be faster. It’s hard to believe that this is a place where the majority of the patients supposedly have actual appointments. I have been coming …
Wow just wow! Brought my mom here the other day because an appointment with her primary wasn’t available for a week she was very dizzy and having trouble breathing…I was told by the lady who stands at the back door they wouldn’t see her …
Good heath care center to go.
Dr.Arana Miriam she is always taking care of her patients. She’s always listening carefully to what her patients say. And always giving the correct medicines and advice and precautions. She’s a very nice doctor！thank you ！ –
Atwater
I have been taking my children and myself to Castle Family Health centers since I moved here in 2008. Now my grandchildren get their doctoring there, as well. Solid people, great doctors, and efficient, kind staff.
I had previously used their urgent care and was pleasantly surprised. Short wait time, friendly doctor. Since I was looking for a new main doctor, I decided to choose one of theirs. Bad move. Wait list was 2 months for a new patient …
I want to start thanking Hermelinda after being on hold for more than 30 min. She is an angel iam so great full she help me out and stepped up on Reaching my doc.after my pharmacy was giving me a hard timeHermelinda is a lifesaver God bless her
Let’s start of by saying that not all my experiences at Castle has been positive but wow IRMALINDA from the appt line really deserves a raise! My son just broke his hand and immediately she got me an appt within an hour! Was so kind, …
This place has its good days and bad ones. Overall I have been coming here for years and it’s not the worst place. The doctor who I really would like to give these 5 stars are to Dr. Hamernik. She is in pediatrics on the Castle location. …
I just took my daughter to urgent care and picked up the clipboard to sign in, as I have been here many times before and never had an issue, but the woman with long dyed blond hair rudely told me that she was helping someone else (as she …
I would really love to at least like this doctor’s office, especially in comparison to say, Golden Valley Health, but I just have had the worst experienceS here within almost every facet of the place. Whether it be hour long hold time on …
Staff are rude and after waiting for 2 hours ask what’s going on no one knows and ask for water they say no
Castle Urgent Care has been under staffed for a very long time and for 3rd time I’ve been told “go somewhere else and sorry we can’t help you” How can a place be allowed to b open to the public when they incapacitated n understaffed to the point of turning people away all the time or making u wait 3hrs+???
I am only giving 1 star because it won’t post without a star selected.
Currently under the Governors orders there is mandatory tesing for our business. However, Castle Family Health Center seem to disregard this order. My …
Had an ENT appointment scheduled with Dr Mark Spitzer who is a specialist in atwater NO one called me to cancel. Gas is $6.00 a gallon I drive up here to be seen for the doctor to decide to take an afternoon off earlier. Supposedly no …
My doctor here is really good and the nurses are great. I have no complaints with my medical service. …
All I can say is,. ONLY go to Castle air force base if u have to.
2 hours waiting to be called in, only to wait 1 more hour in the room for the Dr. To actually show up to see my kid🙄 …
This should be the last place you choose to go. Keep expectations low because they have horrible service. If you see several different doctors you get several different answers. When you complain to Administration they don’t do anything!!
Lorena is the worst don’t go to her! My mom 64 years old was treated very cruel by her. Avoid her
Urgent care is horrible i got here at 8 am and still haven’t been seen I was told would be a few more hours about 3-4 hour wait
I am very pleased with the call I made this morning. I spoke with a nice and professional person named Erma Linda M. She listened attentively and was very helpful. I’m not used to getting such excellent service when I call in . I always …
Ermalinda is a Rockstar!!
When others just sent me to voice mails because they didn’t want to deal with me Ermalinda went above and beyond to solve the problem and and get me to the care …
Lola Barriga is the best receptionist there! She was very patient with me and SUPER HELPFUL. I had to reschedule some dental appointments and she helped me out so much with all the questions I had. Very helpful. She is extremely nice & …
I was just seen at castle clinic for and eye infection when I couldn’t get into my primary dr. Wait time is a bit but staff is very friendly,even wished me an early birthday, the nurse who took vitals had great attitude and explained …
It lists the hours today Thanksgiving as “open closes 5:00 p.m.” however when trying to call to verify this the phone rings three times and disconnects so without going out there how do we know they’re open it’s insanely rude to people. …
I woke up this morning on Thanksgiving Day with a small abscess under a tooth. So I called Castle Urgent Care to see if I could get some antibiotics to reduce the swelling until I call my dentist on Monday. A simple task you would think. I …
My son and I went in for a covid test last Tuesday 9/13 about 5:30 pm and were greeted by a really nice nurse (sorry I didn’t get her name) and seen by Dr. Don Don Edeza. Let me tell you, he is the most awesome Dr. He was friendly, …
I searched Merced for a good care team for months, I finally went to Castle and the doctor’s there really seem to care and they listened to my needs. They referred me to Stanford for specialist issues. They can handle more than one issue …
What an unorganized operation. The doctor I was assigned to was very unhelpful. Had the nurse relay her message. The nurse did a wonderful job. I just felt like it was unfair to put her responsibilities on someone else. I was disappointed …
People were helpful in directing me to where I needed to be. Different specialists are here on different days. Some of these doctors are very good, but some don’t take the time to listen and disrespect the patients.