They were very helpful with getting approval for my Dexcom G6 CGM device from my insurance company. After they got approval I received my CGM the next day. Unfortunately, it came without directions on how to use it. I did not get the directions until two days later.
Orders are usually simple and automatic with just the government required info provided on the webpage. Calls for changes are handled by real person who is knowledgeable, helpful, and professional.
This organization has been billing an incorrect address for payment and delivery. To top it off a minor was the party addressed. This is for life maint and the person answering the call to order parts this time said it was ok for these life …
No call back system in place so be prepared to wait 20+ minutes to talk to a CS Rep. I did find a email that I use to communicate with this company since I refuse to wait 20+ minutes on hold and they usually respond the next day.
I have had zero issues in receiving my medical supplies every month. Easy to order online and they always send a tracking number once it’s shipped via UPS
Terrible phone wait times, poorly designed web site with no options to alter the suggested amounts. Constant emails and texts stream in to reorder. Awful experience. Looking for another supplier.
I began using CCS Medical 5 years ago. Let’s just say that my latest order of a new CGM did not go well. I just voiced my opinion on a survey! I didn’t realize that they are now in Dallas, TX! …
Watch the billing carefully. They do not use” line item accounting”. This allows multiple purchases and payment methods to be combined and confused. You will be held responsible for massive debt at end of year.
The freestyle libre two is a game changer No more Pricking my Fingers it’s Easy to use and set up i Would recommend it to anyone that’s Pricking there fingers more than three times a day It’s great you have got to try this
Provided the wrong unusable supplies just to send sometthng. Have not had pump supplies or a way to get my insulin THIS YEAR. I’m going to die, and there is no ne else to order from. They should be out of business
Have requested to be removed from their email records. Don’t know the company and they keep telling me I ordered something and it was delivered. Live on the otherwise of the country. Perhaps this review will get þheir attention.
CCS MEDICAL IS A GREAT COMPANY TO DEAL WITH. THEY TREAT ME WITH RESPECT AND UNDERSTANDING. CCS STAFF MEMBERS ARE TRUE PROFESSIONALS AND HAVE ADDRESSED AND SOLVE ALL MY CONCERNS IN A POSITIVE MANNER SHOWING TRUE CONCERN FOR MY WELL BEING. IN FISHING TERM’S CCS IS A KEEPER.
Personnel at CVS are knowledgeable and professional at handling any and all problems you may encounter, especially when you are new at working with your Dexcom device.
We paid for Dexcom sensors on Jan 2, 2022. Got no response. We ran out of sensors and had to borrow one from a neighbor on January 21. ccsmedical called on January 24 to say there was a problem with communication with the doctor. I had …
The representative was very informative and helpful. My order was placed and delivered without a hitch. A very smooth experience. No problems whatsoever.
I’ve been using CCS for many, many years and found their service impeccable!!! If I ever need to ask a question or discuss an issue, their representatives always respond immediately. How refreshing a thing to enjoy online and by phone these days.
It took quite some time to get my pump supplies I’m hoping now that they will just reiterate my purchase. I do believe that if I could ask for the same person for every contact it would be much easier.
Would suggest doing business elsewhere. They do have a new CEO, maybe he will dig into their delivery/order service. After all that is what they do for a living. Take a look at the reviews on BBB website and you’ll see what I’m talking about.
POOR/BAD CUSTOMER SERVICE IGNORE THE PATIENTS NEED TO SWITCH FROM ONE MEDICATION TO ANOTHER TAKE MORE THAN A YEAR WITHOUT SUCCESS. GOODBYE CCS MEDICAL …??
If I could get my daughters insulin pump supplies elsewhere I would… only place that uses insurance. Insurance needs to change so we can use whoever we want, not be held hostage, without life saving supplies because they have no idea what’s …
This company is HORRIBLE!! I placed my order for my DEXCOMG6 SUPPLIES on 2/10/22 it is now 2/25/22 Still no supplies! I have spoken to several different customer service representatives and no one seems to know anything! And you can never …
Due to CCS Medical’s shipping practices me diabetic supplies almost always arrive late. Multiple complaints have failed to improve the situation. I would not recommend CCS.
I have been using CCS Medical for a couple years now,great service!!!! They have timely delivery, I choose them over my local pharmacy, they’re outstanding!!!!
CCS medical continues to only send 2 CGM sensors each lasting only 14days per month some months are 31 days and including shipping time I end up with no sensor for days.
I had a chance to be involved with CCS a few years ago and was not happy with the assistance that I received. I am very pleased to see that the issues have been resolved. I look forward to working with the staff and am glad to be a part of your organization
Overall experience with the company has been quite poor from, extremely long waits, misinformation to lacking customer support. The last order we placed did go more smoothly, so hopefully things will get better in the future.
Would have given better rating if 90 Day Supply of DEXCOM would be Shipped. Apparently my former supplier could supply under same INsurance. CCS can’t/will not do the same.
I would like a reason of WHY??
Yah, Texas should be ashamed, as all our members in congress should be for not doing something about it. Back to subject at hand…….
I have been buying from CCS for years and have always been satisfied with their …
0 stars, absolutely terrible. Their reps cannot understand you. I’ve been trying g for the last year to get them to stop sending dexcom supplies and still to this day they’re sending ridiculously expensive medical supplies to me even though …
I love CCS , I never had a problem getting my
sensors on time. Billing is great and they are so easy to work with. I am very happy I was referred to them.
S. Korensek
This company is one of the best that I have ever used. Ordering is easy with multiple choices. The staff has always been very professional and knowledgeable. I would recommend this company to anyone I know.
Representatives of this company are usually always profressional & friendly but lack knowlwdge of the customers accounts prior to speaking with them. They most often mess up my order & several times I have gone without my insulin supplies because of their negligence. Not a fan of this company at all.
This company provided me with the worst customer service experience I have ever had. I am 70 years old. I called them at least 10 times over the course of 2 weeks to obtain my Freestyle Libre glucose monitor. …
Customer service as a whole is great except for 1 person (male) on spoke to on 4/25/22. He was impatient with my problem which was a package I didn’t receive. The 2nd rep (female) I spoke to on 4/27/22 resolved my issue fully & …
CCS Medical has been exceptional for ordering my CGM and insulin pump supplies! Fast and efficient! I could not be happier with their customer service!
Very nice people to deal with. So far, I have been very happy with the insulin pump supply orders I have made in the past. My supplies have always arrived quickly and my order(s) are always complete!
If you have a choice to work with another company, do so. CCS is the only company I can work with due to insurance and my last company was simply AMAZING!! It would benefit CCS greatly to review, research and completely change their …
The will lie every time you call so just to save yourself some grief make sure someone from your insurance in on each call with you. It’s the only way you will get any help when they make a mistake
The reps with this company are kind and professional and helpful. I highly recommend this company. They call me to get my order in place and ready to ship on time so I don’t have to keep up with it. One less thing for me to have to tend to.
I have to give them a 4 star rating because of some wildly different pricing I got. I spoke with one person who said I’d have to pay like $700 and then another person called and said I would have to pay about $140. I was thinking wow do y’all work for the same company? But otherwise I’ve had a great experience with them.
Awful customer help experience, was strung along by employees about why my order was delayed and the amount of time it would be fixed. Insurance made a mistake on amount of sensors, ccs knew of this mistake and told me it was in the process …
From day one, CCS Medical has been so easy to work with. They know the time schedule on reorders and send a questionnaire as to whether or not I need the supplies. It’s so easy!
Nice but befuddled people working in a befuddling system who are always understanding but often unable to execute on what they have agreed to. Since I have a simple prescription for CGMs requiring the simplest of math to properly fill, they …
Horrible customer service. Still five weeks and no transmitter for a insulin pump. Not good at all. Every time you call they hang up on you after 1 hr wait time to talk.
I spoke with Nimeria today. What a great experience she did a great job. She made her leadership shine. CCS is so very accommodating. They really care about thier customers. I could not be more happy with the service I receive from CCS. Great Job to you All!
Very negligent and careless with my orders. Also none responses to phone calls. They left me without my censors for over a week due to their error and I had to just deal with it and wait. In think they would have accommodated me. Very disappointed and dissatisfied. T. W
Long wait time to talk to somebody and then nobody could solve my problem a short shipment. Finally got a hold of Crystal she looked I know and saw what the problem was right away. I know it’s hard to get help better training my help. First time I ever had with ccs but it took three weeks in many phone calls to solve.
I love my Dexcom but it is a two step process reorder online. CCS has my credit card on file but no way for me to to tell them to use it to cover the copay. They of course won’t ship until paid so I have to call them and they review the …
i moved from pennsylvania to colorado and had to get new physicians and have my supplies sent to my new address. my new physician sent in the paperwork to order my dexacom sensors and supplies but the CCS medical did not get it properly, my …
Ran out of CGM sensors before new order was available. Sensors only last 14 days each and I receive two a month. Since when does every month have 28 days?
CCS sent me a reminder text. I still forgot and CCS called me; therefore I was able to place my order in a timely fashion and received my insulin pump supplies. The young lady , who placed my order was very friendly, got my information, placed my order. I was well pleased.
As I’ve written CCS, their service is warmly professional and prompt. The only things I would also like is 1) for my order to specify what is coming and 2) for them to apprise me of the actual eta, which can be a problem for deliveries made a day or two early. Don’t we all try to keep our important deliveries safe?
I had to give at least one star to post. Wish I could assign negative stars! In the last 5 -10 years the service from CCS medical has declined sharply. I work 2 jobs to supplement the income I lose having all the copays for my chronic …
CCS was so easy to work with when I ordered my Dexcom G6. They kept me informed about the status of my order. I can highly recommend them without reservation!
Super courteous and professional!! They were very helping and kept in touch during the process as we waited on insurance to pre authorize. CCS medical even called to let me know my daughters supplies shipped!! Such a peace of mind for once!!!
The worse company to have worked for, they don’t care about employees, nor do they care about patients. Micro manage people make false accusations and not accommodating. Run from using them and working for them.
Authorized next shipment but kept getting emails to authorize so I called 3 times and call got dropped when they transferred. Got forms to fill out in mail so called that phone # and said they received the authorization on line and didn’t …
Was disappointed I could not be provided pricing prior to ordering supplies, but I was in need of supplies. I know what the coverage rates are so all I needed was the overall cost but was told that could not be provided. Disappointing
Everyone I spoke with was extremely helpful and polite. They took care of my medical needs very quick. I recieved my equipment the day after it shipped. I look forward to them taking care of my future needs. Thanks again CCS.
Overall good but have had to make sure I placed orders even though they were supposed to be automatically. I also was charged for a copay that I didn’t owe.
They are very kind & professional. The CGM arrives in a reasonable time. I’ve never had an issue in the couple three years of dealing with them. Highly recommend CCS!!
IT IS A PLEASURE DEALING WITH CSS MEDICAL SUPPLY CO. THEY ARE FRIENDLY, ACCOMADATING AND EFFICIENT. THEY ALWAYS MAKE THE EXACT ORDER I REQUEST AND IN A TIMELY MANNER. I WOULD RECOMMEND THAT YOU USE THEM WHENEVER YOU NEED ANY PRODUCT THEY OFFER.
Ccs medical has delivered my supplies regularly without me having to contact them. A representative always calls me and updates my information and I’m good. I receive my supplies about 7 days later. It’s awesome !
My husbands company set this service up for him. When he had questions he just called and they were very helpful. Now he is setup on an auto delivery which is such a great service!
I’ve been a CCS Medical customer for several years now,
and they are always right on time with shipments, and getting
my authorizations to me prior to my needs.
We love them.
In addition to their new website not allowing me to access my account, my sensor and transmitter orders are consistently late with no good explanation. They have blamed my insurance even when I can prove that’s not the issue.
Terrible experience!! My life saving equipment was held up for over 5 weeks, it should have taken 2-3 days. I asked for help 5 times and was lied to and told different stories and that the medical equipment was on its way, when it wasn’t. I had to get my insurance company involved to get my medical supplies. No one at CCS cared!
CCS Medical Reps are thorough & knowledgeable when providing service to me. I was able to set up a affordable monthly payment plan that without it I would be back to sticking my fingers multiple times a day, thank goodness I’m not. The …
CCS medical is a great company you receive your medication in a timely fashion and they’re also very professional. The only problem I have is getting through on the phone. Trying to become more tech-savvy. I would recommend them.
It’s great for ordering my med supplies for myself, without a rep but the moment i had to talk to a rep and then their boss in charge, I wanted to stab myself in the eye with a dull butter knife. Dealing with reps and their”boss” are the most strange and rude people to deal with. Very unusual for professionals.
They made special and consistent effort to make co tact with me by phone to complete the details of my order so that I could recieve my product in a timely fashion. Professionalism and customer service was beyond the call of duty. They did not atop until I got what I needed!
The process at CCS is full of red tape and confusion. I call and got different reps and got different answers from all of them. I had to coach the reps on what had transpired! I hate CCS!
Not happy with CCS they did not treat me as a customer as I felt they should have. They were not accommodating at all and didn’t care if I got my supplies or not. I couldn’t believe their attitude. I was very upset and they didn’t care at all .
I love CCS products, customer service and quickness of receiving my supplies. I wish I had started with your company years ago! My A1C went from 7 to 5.6 with CCS. I can’t thank you enough!
CCS has been a terrific company to conduct business with. The representatives are professional and considerate. Most of all, CCS is trustworthy and reliable, making caregiving a bit easier when managing Diabetes for your loved one.
I am a new patient and I talked to 2 reps with 2 completely different stories. One said my order would be shipped the next day, and there was no co-pay. That would have been great because I was switching companies and I wouldn’t have to …
would give a zero if I could. CCS Medical cant seem to get medical orders loaded into their system in a timely manner. a month delay for supplies. They tell you to use website to order but unable to
Want I got my monitor setup it was wonderful. I could read my blood sugar without ticking my fingers. I had gotten to the point to where I would not take my blood sugar because I was so sick a sticking my fingers so therefore my blood sugar …
I give 1 star but should really be giving none. Very rude representatives and wait time is way too long and no one knows what they are doing just keep getting transferred from one person to the next not getting any answers. Very …
Customer support and ordering supplies are terrible. No way to order supplies, only authorize shipment. Customer support seems like they are following a script and don’t what to do if I ask a question that is not on the script.
My customer service specialist Micha was excellent and very helpful in resolving previous issues with my mother’s medical supply’s, she got everything fixed and was very patient and friendly
Have great customer service and support will take the time to explain any questions or concerns you may have regarding your order or help you with education on your medical condition.
I have dealt with CCS via their portal as well with a CCS representative and both transactions were handled professionally and courteously. I would highly recommend CCS to anyone.
Anytime l have needed to call CCS, I have been very pleased with the help l have received. I usually use the patient portal, but sometimes things come up that l need help with and l can count on them to walk me through to get it right.
The recent changes to the ordering process is a great improvement. I do wish that Pump Supplies and CGM Supplies could be identified separately on the main order page.
The Dexcom G-6 is GREAT, except, that the transmitter easily pops out with the slightest bump. When this happens CSS says to call Dexcom and Dexcom says to call CSS. The extra/optional overpatch secures the sticker part (which I’ve not …
It was on O-K experience. Nothing extraordinary or horrible. I’ll continue to use this company and give them good reviews. I’ll also share good verbiage when discussing my experiences with this company.
Extremely efficient, courteous and knowledgable representative. A superb experience and the order was shipped timely and arrive days before expected, a top firm. Thank you
CCS Medical delayed shipping my needed supplies without notifying me of the delay. I came dangerously close to running out of my supplies. When I investigated the problem I contacted my doctor and solved the problem.
I have been getting my insulin pump supplies from this company for many years. My Dr put me on the Dexcom G6 and she signed me up with a different supplier. IT WAS A NIGHTMARE. Every month I would have to call them to straighten my order out.After a year of dealing with that I had my Dr change my CGM to CCS Medical.
Quick and easy if you can ever get past their silly robocall menu and speak to a live human. Then you have to deal with several more robocalls AFTER you’ve placed your order. Too much automation and not enough organization.
Everything usually is great. My only reservations are with the call prompts. There hasn’t been something specified for me in certain cases and I had to get to any representative in order for them to find the individual that I needed to speak with. Small overall!
CCS is terrible, find anyone else. They establish rules based on the most restrictive insurance, rather than your provider. This guarantees they will be paid, but all insurance companies do not have the same rules.
CCS have been such a GREAT HELP to me over the years. I have never missed a day or week without having my supplies. I do appreciate the time they take to call and send mail via post office to remind me of my order. …
Compared to a competitor CCS is so much more efficient. If the CCS website was more user friendly I wouldn’t have to call them every time I need supplies.
The Dexcom has changed my life!! I am in control of my diabetes, not the other way around.
CCS worked patiently with me to ensure I received my Dexcom quickly and so …
CCS is efficient with their timely contact. Always informed at least a week ahead of time that next month’s order is due and I need to contact them to acknowledge receiving it for the next month.
Very vigilant
Why do I feel like the most of five star reviews are in the corporate or at least higher ups of CCS Medical?
(there are a suspicious amount of five start reviews to seemingly keep the less …
Very slow to complete order. Customer Service staff were poorly trained or poorly supervised, or both. Plan on going over your order(s) several times with several CCS staff with multiple calls/contacts before your order if processed and …
Been with this company 4 maybe 5 years now. Never been disappointed! Always easy and a pleasure if I had to speak with someone. They are always willing to accommodate. Auto delivery working excellent!!!!!!!!
CCS mismanaged my order of cgm supplies for over 3 weeks. Though I was charged and paid, there was no support or help. We called almost daily. No one followed through to resolve the problem while I was completely out of supplies. So unprofessional.
Online portals never work. They still call for payment after you’ve paid. Shipments take up to 2 weeks to arrive. I would not recommend this company. I’d give zero stars if I could. Waiting this long for supplies for a 2 year old is completely unacceptable.
It is many years that CCS Medical has been responsible for my supplies.
To date, I have never had a complaint.
Everyone handling telephone orders are incredibly interested, polite and …
They actually tried to bill us over $1,000.00 for sensors, without shipping the transmitters needed to make the sensors work 🤦 A little product knowledge goes a long way. …
A lot of misinformation. Told by CCS they reached out to Dr multiple times to get prescription refill. Don’t believe that’s true Dr showed where they only reached out one time and that’s …
CCS Medical has done nothing to rectify a problem with regard to my supply order. It’s obvious that they care very little about the wellbeing of their patients.
I provided a detailed explanation, on Survey Monkey, as to why I was unhappy with CCS Medical. It appears that I will not have my supplies by 12/26 when my current Dexcom sensor expires.
Jacqueline Abt
Good customer service, which helps because I usually have to call them every 3 months to reorder my sensors. But that’s more of a Medicare issue than CCS I believe.
CCS Medical is an Excellent Company. I have been a customer for 2 years now, and there has not ever been an issue that wasn’t resolved. Very Good customer service!!
Kept me updated with the status of my order as my PCP office kept sending wrong information and or incomplete forms to finalize order of medical equipment for over a month. When paperwork was complete I received my equipment in less than 2 days. Very professional company to work with.
CCS is by far the absolute worst supplier I have dealt with. They couldn’t figure out whether or not I needed a pre authorization. They took a week to contact me to confirm my initial order—which they wound up having incorrect. And it took over a month to get any supplies from them. If I could give 0 or negative stars, I would.
This medical supply facility is rather poor with answering phone calls as well as accurately updating a patient’s records. An ongoing apology isn’t the correct way to actually improve these areas. If some at this facility were employed by me, they would be unemployed.
Ccs medical has helped me in getting my very first insulin pump and I’m so excited! They made sure any and all questions or concerns I had were answered quickly! I would recommend them over and over again!
I don’t have issues with how much I am charged as I do with other medical suppliers. Spending time on hold when I speak to them is a pain but the reps are always polite. I have issues getting supplies when I should albeit this may partly be …
Waiting for a month for a refund check being that I was overcharged $1700. Still haven’t recv’d check and everytime I call I’m left on death hold until I hang up (42 minutes). Tried emailing my inquiry to support and they never got back to me.
My first experience with this company has been a solid 4/5 stars. Customer service was knowledgeable, kind and was able to answer questions. So far, so good!
Have had trouble getting orders filled and making multiple follow-up calls. Each time, a different excuse. “No prescription” “in documentation committee” “no prescription” (insisted the order had been sent twice) and was finally shipped …
Terrible customer service. They are not knowledgeable about their products or forms. They required an ABN form for a diabetic supply I wanted to buy with no insurance filed and I had to jump through hoops to get the form then they didn’t …
Worst company I’ve ever had to deal with for Medical supplies. Beware, when a order gets messed up by CCS Medical they blame everyone else instead of fixing the problem. When you ask to talk to a manager, they yell at you and talk over …
Absolutely the worst company ever. They had everything they needed on November 17th 2022. Every time I called they said the insurance company had not given them approval. After not receiving my supplies in the middle of December I called …
Excellent company. Real caring people call you and take care of your business with you. 100% percent perfect. Had not ever had a bad experience with CCS medical.
CCS Medical has been a God send. They worked directly with my insurance to get me approved for much needed medical equipment. The equipment has made a tremendous difference in how I manage my medical condition.
CCS medical has always been reliable and dependable. They make getting my meds through the mail a breeze. They remind me every month when it’s time for me to order again so I never forget. I will continue to use them as long as I’m alive.
So far I have had no real problems, other than a shipping date with my CGM products. I am told the shipping date can’t be changed and I have had to wait an extra day for my things after the transmitter has expired.
I have always had a great experience with this company. Orders are filled correctly and quickly, and arrive before I expect them. I would certainly recommend you use their services.
After 3 years of mostly good service, I received the wrong cannula and was lied to about the reason why. Fast forward to the next 90 day delivery and and a 3 hour plus phone call and assured the correct size 6mm, not 9mm would be delivered and all three boxes were the 9mm. Beyond frustrated and disappointed.
Took over a month to get my pump supplies. I called many times and each time they said it was to be shipped “today”. Eventually they pointed the finger to my insurance company. I called them and they showed me receipts that show that they …
The device Dexcom G6 has helped me to bring my A1C from a 12.5 to a 7.2 I have been able to maintain my A1C between the 6’s and 7’s. This tool also let’s me know what readings are before I take insulin and I can check my blood sugar …
Just received my first CGM and 90 days supply of sensors, transmitter, etc. Delivery was very timely. The CSR was well trained and extremely helpful to explain the program and process for future orders. I look forward to continuing the relationship with CCS Medical for many years to come.
Would like to some time to comment on the service I have with CCS Medical supplying needs with my Dexcom G6. They remind me of supplies and what I need can be hard to remember when to send for. delivery is always on time . Found if any …
My experiences, after two years, have been a complete nightmare. There is no transparency between departments, there is very little if any communication to the client or seemingly between departments. Out of 2 years of placing orders I have …
Customer service and promptness of CCS is sub-par. New CGM supplies arrive 1 day before needed by USPS and the post office is not very reliable. More lead time is needed to avoid going without a new sensor. Cust. Serv. reps can be very rude …
I give CCS zero stars actually. I had a big problem where my regular shipment of insulin pump supplies was called back by CCS on the day UPS was going to deliver. I called them almost every day for the next 26 days to try and find out when …
Too many agents that don’t know what’s going on. It would nice if an issue would be assigned to one person until it gets cleared. It took 5 weeks to try and order a set of sensors for my husband’s pump and we never did get that order fulfilled.
Left me without longer than I needed- Communication is definitely lacking. Customer service and communication needs to be improved and not prompted by a bad review and email saying how out of luck I am now ************** When I emailed and …
My only complaint is that sometimes I do not get reminders about confirming my order. Other months, I get a letter, an e-mail AND a phone call. All of my supplies use to be consolidated. Now they are spread out, especially my pump supplies. …
Once I was set up initially, the reordering is easy and automatic for my diabetic testing supplies. They work with my insurance and I have zero out of pocket expense. It is a bit of a different meter and system than I am used to, but not …
CCS Medical has Never missed a correct order in over 18 years. Excellent Service. I tried another supplier One time and they could not get the order to me in 10 days at a distance of 450 miles. The MULE was lame. I could have driven to Omaha and back in one day.
I have received vey good service from CCS and I would gladly recommend them to anyone would needs their services. They are fast to get services started and efficient in keeping your needs met and your supplies stocked up. You can get a hold …
Quick and easy ordering and customer service was great!
They got my order to me promptly with no fuss. They also gave me some information regarding my prescription that I didn’t know. I appreciated that.
They were very helpful with getting approval for my Dexcom G6 CGM device from my insurance company. After they got approval I received my CGM the next day. Unfortunately, it came without directions on how to use it. I did not get the directions until two days later.
Great job! Keep up the good work.
Orders are usually simple and automatic with just the government required info provided on the webpage. Calls for changes are handled by real person who is knowledgeable, helpful, and professional.
Last two orders only received part of my order and had to call again to get the rest of the order. And long telephone wait
This organization has been billing an incorrect address for payment and delivery. To top it off a minor was the party addressed. This is for life maint and the person answering the call to order parts this time said it was ok for these life …
No call back system in place so be prepared to wait 20+ minutes to talk to a CS Rep. I did find a email that I use to communicate with this company since I refuse to wait 20+ minutes on hold and they usually respond the next day.
Quick response exceptional personality of each operative I’ve spoken with. This company does all it’s description promises ‼️
I have had zero issues in receiving my medical supplies every month. Easy to order online and they always send a tracking number once it’s shipped via UPS
Billing rep needs attitude adjustment plus learn how to speak to the person with respect.
Very easy to order and the staff was professional and helpful
My experience with CCS has always been pleasant and timely.
Loved everything about how quick and convienent they handled everything!
CCS has helped me for years with my diabetic supples. Dexcom, Medtronic pump all come through on time and correct. Thank you
Love it glad I have them for my Dexcom they help me a lot .
Normally would give 4 or 5 stars but they are slipping lately.
CCS medical need to treat there patients better. Irate staff should be reprimanded or replaced
CCS MEDICAL HAS NOT LET ME DOWN ON FILLING AND RECEIVING AN ORDER.
Excellent customer Service, very attentive and professional customer service.
Terrible phone wait times, poorly designed web site with no options to alter the suggested amounts. Constant emails and texts stream in to reorder. Awful experience. Looking for another supplier.
I began using CCS Medical 5 years ago. Let’s just say that my latest order of a new CGM did not go well. I just voiced my opinion on a survey! I didn’t realize that they are now in Dallas, TX! …
Watch the billing carefully. They do not use” line item accounting”. This allows multiple purchases and payment methods to be combined and confused. You will be held responsible for massive debt at end of year.
The freestyle libre two is a game changer No more Pricking my Fingers it’s Easy to use and set up i Would recommend it to anyone that’s Pricking there fingers more than three times a day It’s great you have got to try this
CCS Medical gave me an easy way to get what i needed.
Customer Service people are excellent, professional and friendly.
Received my order the very next day!!! thank you so very much!
Avoid if at all possible, a perfect example of a soulless government supported corporate conglomerate!
Provided the wrong unusable supplies just to send sometthng. Have not had pump supplies or a way to get my insulin THIS YEAR. I’m going to die, and there is no ne else to order from. They should be out of business
Have requested to be removed from their email records. Don’t know the company and they keep telling me I ordered something and it was delivered. Live on the otherwise of the country. Perhaps this review will get þheir attention.
We have been using them for many years for our diabetes supplies. Overall we are very happy with CCS medical as our supplies are delivered on time .
Very, very helpful on getting set up for my pump supplies.
They are always quick and my order is accurate.
They take care of pretty much everything and make sure I get my supplies on time.
CCS MEDICAL IS A GREAT COMPANY TO DEAL WITH. THEY TREAT ME WITH RESPECT AND UNDERSTANDING. CCS STAFF MEMBERS ARE TRUE PROFESSIONALS AND HAVE ADDRESSED AND SOLVE ALL MY CONCERNS IN A POSITIVE MANNER SHOWING TRUE CONCERN FOR MY WELL BEING. IN FISHING TERM’S CCS IS A KEEPER.
Personnel at CVS are knowledgeable and professional at handling any and all problems you may encounter, especially when you are new at working with your Dexcom device.
Getting my T1 Diabetic supplies on time is critical. CCS Medical is dependable for me. I recommend them if you do not have a reliable source.
We paid for Dexcom sensors on Jan 2, 2022. Got no response. We ran out of sensors and had to borrow one from a neighbor on January 21. ccsmedical called on January 24 to say there was a problem with communication with the doctor. I had …
Very professional, ease of processing an order and quick delivery.
Representatives are courteous and helpful. Orders are processed and delivered in a timely manner.
The representative was very informative and helpful. My order was placed and delivered without a hitch. A very smooth experience. No problems whatsoever.
So thankful you are there. So easy to get my needed supplies.
I’ve been using CCS for many, many years and found their service impeccable!!! If I ever need to ask a question or discuss an issue, their representatives always respond immediately. How refreshing a thing to enjoy online and by phone these days.
It took quite some time to get my pump supplies I’m hoping now that they will just reiterate my purchase. I do believe that if I could ask for the same person for every contact it would be much easier.
very good they stay on top of your time for supplies.
Would suggest doing business elsewhere. They do have a new CEO, maybe he will dig into their delivery/order service. After all that is what they do for a living. Take a look at the reviews on BBB website and you’ll see what I’m talking about.
POOR/BAD CUSTOMER SERVICE IGNORE THE PATIENTS NEED TO SWITCH FROM ONE MEDICATION TO ANOTHER TAKE MORE THAN A YEAR WITHOUT SUCCESS. GOODBYE CCS MEDICAL …??
Once they get you set up with your insurance company information reordering is quick and easy
Good to order from ccs, but sometimes the sensors are faulty.
Customer service is great.
They call you and set up delivery for your supplies.
If I could get my daughters insulin pump supplies elsewhere I would… only place that uses insurance. Insurance needs to change so we can use whoever we want, not be held hostage, without life saving supplies because they have no idea what’s …
This company is HORRIBLE!! I placed my order for my DEXCOMG6 SUPPLIES on 2/10/22 it is now 2/25/22 Still no supplies! I have spoken to several different customer service representatives and no one seems to know anything! And you can never …
Service is fine once you get through to a real person.
There is a great lack of communication. The result was a failure to receive product for about 2 months.
The representative handled the portal issue and completed my order.
The staff is very courteous and knowledgeable. My problem was quickly resolved. Thank you.
CCS is always so helpful and kind. I love working with them!
I am extremely satisfied with my care that CCS medical staff taking my reorder supplies for my Insulin pump,thank you
Supplies were not received in a timely manner and I do not understand why.
Due to CCS Medical’s shipping practices me diabetic supplies almost always arrive late. Multiple complaints have failed to improve the situation. I would not recommend CCS.
I Don’t Have To Worry About My Pump Supplies. CCS Does A Great Job.
Literally waited over 2 months for a simply reorder.
I had a very good experience getting my Dexcom/gms and supplies.
I do not receive my medications on time, they send wrong products
I have been using CCS Medical for a couple years now,great service!!!! They have timely delivery, I choose them over my local pharmacy, they’re outstanding!!!!
CCS medical continues to only send 2 CGM sensors each lasting only 14days per month some months are 31 days and including shipping time I end up with no sensor for days.
I had a chance to be involved with CCS a few years ago and was not happy with the assistance that I received. I am very pleased to see that the issues have been resolved. I look forward to working with the staff and am glad to be a part of your organization
Not doing their job correctly. I am looking for a different supplier
CCS representatives has been the BEST! Extremely helpful, super service.
CCS is a great company to deal with. Always had great results!!!
I was so grateful when they told me Medicare would pay 100%. The product I received is excellent.
Excellent customer service by every staff member with whom I have ever talked!
Overall experience with the company has been quite poor from, extremely long waits, misinformation to lacking customer support. The last order we placed did go more smoothly, so hopefully things will get better in the future.
Would have given better rating if 90 Day Supply of DEXCOM would be Shipped. Apparently my former supplier could supply under same INsurance. CCS can’t/will not do the same.
I would like a reason of WHY??
I have been with CCS Medical for a few years and have always been satisfied with their service. Thanks for being my Medical supply company!
Yah, Texas should be ashamed, as all our members in congress should be for not doing something about it. Back to subject at hand…….
I have been buying from CCS for years and have always been satisfied with their …
CCS Medical is the supplier for my insulin pump and CGM supplies. The orders are always on time and without issue. Can’t ask for much more than that.
They sent me new sensors for my glucometer right on time. Loved it.
Awful. Just awful. On hold forever. No one knows anything. Was told I would receive a call and never did.
0 stars, absolutely terrible. Their reps cannot understand you. I’ve been trying g for the last year to get them to stop sending dexcom supplies and still to this day they’re sending ridiculously expensive medical supplies to me even though …
I love CCS , I never had a problem getting my
sensors on time. Billing is great and they are so easy to work with. I am very happy I was referred to them.
S. Korensek
fast and reliable shipping, order arrived exactly on the date and time given to me.
If you can find a different med supply company after 3 months of going back n forth I finally got half of my pump supplies
Wonderful experience with lots of support (which I needed)!
Thank you!!!
Supplies arrive in a timely manner. Staff is polite and willing to help.
Starting using this company 6 years ago and never had any issues..
This company is one of the best that I have ever used. Ordering is easy with multiple choices. The staff has always been very professional and knowledgeable. I would recommend this company to anyone I know.
Very friendly and the same time very knowledgeable and professional. It’s a pleasure doing business with CCS Medical
Representatives of this company are usually always profressional & friendly but lack knowlwdge of the customers accounts prior to speaking with them. They most often mess up my order & several times I have gone without my insulin supplies because of their negligence. Not a fan of this company at all.
This company provided me with the worst customer service experience I have ever had. I am 70 years old. I called them at least 10 times over the course of 2 weeks to obtain my Freestyle Libre glucose monitor. …
Customer service as a whole is great except for 1 person (male) on spoke to on 4/25/22. He was impatient with my problem which was a package I didn’t receive. The 2nd rep (female) I spoke to on 4/27/22 resolved my issue fully & …
CCS Medical has been exceptional for ordering my CGM and insulin pump supplies! Fast and efficient! I could not be happier with their customer service!
Very nice people to deal with. So far, I have been very happy with the insulin pump supply orders I have made in the past. My supplies have always arrived quickly and my order(s) are always complete!
If the year was 1950, CCS would almost be cutting edge with their tech, process and customer service levels.
They messed up my insurance plans and they delayed my delivery. But after the third delivery they made it right.
If you have a choice to work with another company, do so. CCS is the only company I can work with due to insurance and my last company was simply AMAZING!! It would benefit CCS greatly to review, research and completely change their …
The staff was very helpful and nice, like a friend. Helpful with the product and encouraging me to call for help as needed
The will lie every time you call so just to save yourself some grief make sure someone from your insurance in on each call with you. It’s the only way you will get any help when they make a mistake
No muss no fuss! CCS Med is on the ball and it’s a pleasure to deal with them!
The reps with this company are kind and professional and helpful. I highly recommend this company. They call me to get my order in place and ready to ship on time so I don’t have to keep up with it. One less thing for me to have to tend to.
I have to give them a 4 star rating because of some wildly different pricing I got. I spoke with one person who said I’d have to pay like $700 and then another person called and said I would have to pay about $140. I was thinking wow do y’all work for the same company? But otherwise I’ve had a great experience with them.
I depend on CCS for my insulin pump and CGM supplies. They are always here on time.
Awful customer help experience, was strung along by employees about why my order was delayed and the amount of time it would be fixed. Insurance made a mistake on amount of sensors, ccs knew of this mistake and told me it was in the process …
Great company to get medical supplies from, never had any problems getting my supplies.
very easy to use website to order my supplies and received them fast
From day one, CCS Medical has been so easy to work with. They know the time schedule on reorders and send a questionnaire as to whether or not I need the supplies. It’s so easy!
Nice but befuddled people working in a befuddling system who are always understanding but often unable to execute on what they have agreed to. Since I have a simple prescription for CGMs requiring the simplest of math to properly fill, they …
It’s nice to get a call when it’s time to reorder and the insurance will allow.
Ihave been attempting to get a Dexcom G6 device for 3 years now and CCS Medical finally got me approved.
CCs Medical has been a fast paced medical supply that delivers in a timely manner continuously.
I live in WA State….and my delivery date times are 95% perfect….Thank You!
The service from CVS Med has been friendly, accommodating and professional. I would recommend them.
Horrible customer service. Still five weeks and no transmitter for a insulin pump. Not good at all. Every time you call they hang up on you after 1 hr wait time to talk.
I spoke with Nimeria today. What a great experience she did a great job. She made her leadership shine. CCS is so very accommodating. They really care about thier customers. I could not be more happy with the service I receive from CCS. Great Job to you All!
Very negligent and careless with my orders. Also none responses to phone calls. They left me without my censors for over a week due to their error and I had to just deal with it and wait. In think they would have accommodated me. Very disappointed and dissatisfied. T. W
Great company to do business with. If you need their services, give them a try.
Long wait time to talk to somebody and then nobody could solve my problem a short shipment. Finally got a hold of Crystal she looked I know and saw what the problem was right away. I know it’s hard to get help better training my help. First time I ever had with ccs but it took three weeks in many phone calls to solve.
Very kind staff and very fast let’s you know ever step of the process
I love my Dexcom but it is a two step process reorder online. CCS has my credit card on file but no way for me to to tell them to use it to cover the copay. They of course won’t ship until paid so I have to call them and they review the …
i moved from pennsylvania to colorado and had to get new physicians and have my supplies sent to my new address. my new physician sent in the paperwork to order my dexacom sensors and supplies but the CCS medical did not get it properly, my …
Great place to get my diabetic supplies. They work great with drs and are very professional and knowledgeable!
I get sent an email and letter letting me know it’s time to refill which I do online. Very quick and easy.
Wish I could give a better rating.
Ostomy department has fallen short more times I care to mention.
Very disappointed.
Ran out of CGM sensors before new order was available. Sensors only last 14 days each and I receive two a month. Since when does every month have 28 days?
I had a few questions about my sensors and delivery. The questions were answered professionally and delivery was timely.
CCS sent me a reminder text. I still forgot and CCS called me; therefore I was able to place my order in a timely fashion and received my insulin pump supplies. The young lady , who placed my order was very friendly, got my information, placed my order. I was well pleased.
As I’ve written CCS, their service is warmly professional and prompt. The only things I would also like is 1) for my order to specify what is coming and 2) for them to apprise me of the actual eta, which can be a problem for deliveries made a day or two early. Don’t we all try to keep our important deliveries safe?
They made an error that cost me $1700.09 and refused to take responsibility for it. Will never do business with them again.
I had to give at least one star to post. Wish I could assign negative stars! In the last 5 -10 years the service from CCS medical has declined sharply. I work 2 jobs to supplement the income I lose having all the copays for my chronic …
Extremely professional from top to bottom..with handeling/processing orders to shipping in a better than timely manner.
CCS was so easy to work with when I ordered my Dexcom G6. They kept me informed about the status of my order. I can highly recommend them without reservation!
Super courteous and professional!! They were very helping and kept in touch during the process as we waited on insurance to pre authorize. CCS medical even called to let me know my daughters supplies shipped!! Such a peace of mind for once!!!
The worse company to have worked for, they don’t care about employees, nor do they care about patients. Micro manage people make false accusations and not accommodating. Run from using them and working for them.
Authorized next shipment but kept getting emails to authorize so I called 3 times and call got dropped when they transferred. Got forms to fill out in mail so called that phone # and said they received the authorization on line and didn’t …
Was disappointed I could not be provided pricing prior to ordering supplies, but I was in need of supplies. I know what the coverage rates are so all I needed was the overall cost but was told that could not be provided. Disappointing
Easy to order/reorder. But if you forget, they will always remind you so that you don’t run out.
Everyone I spoke with was extremely helpful and polite. They took care of my medical needs very quick. I recieved my equipment the day after it shipped. I look forward to them taking care of my future needs. Thanks again CCS.
CCS Medical has taken good care of my LIBRE order since I first using them and it’s been very good.
I received my DEX COM on July 26th read all the pamphlets and or paper work and set it up and it is great I love it thanks
With CCS medical I was able to get Dexcom G6 with my Medicare insurance with no out of pocket expense.
Cannot get my CGM Supplies in a timely manner and my Sensors run out at least 1-2 days before I receive them.
So far I’ve had no problems with CCS medical then very smooth
Overall good but have had to make sure I placed orders even though they were supposed to be automatically. I also was charged for a copay that I didn’t owe.
Each person I have dealt with has been courteous. My supplies always arrive in a timely manner. It is a pleasure to work with you.
Their automatic shipping for supplies is great when I get low they send what I need
They are very kind & professional. The CGM arrives in a reasonable time. I’ve never had an issue in the couple three years of dealing with them. Highly recommend CCS!!
Fast service and the representative was so knowledgeable and friendly.
Thank you for such quick service
very professional, slight delay getting prescription from Dr.’s office, but CCS shipped order quickly, once they received Dr.’s orders
Good company, they do their best to get your medical supplies to you when they are needed. Nice people.
Always great customer service. Just wish they would UPS Ground and NOT UPS SurePost, our post office deliveries are not the best
I find CCS to give me a quick, and easy way to order. Things are dealt with professionalism and friendliness.
Once I submitted what was needed. My order came right away. Very pleased with Sue Swain is very professional and awesome!
IT IS A PLEASURE DEALING WITH CSS MEDICAL SUPPLY CO. THEY ARE FRIENDLY, ACCOMADATING AND EFFICIENT. THEY ALWAYS MAKE THE EXACT ORDER I REQUEST AND IN A TIMELY MANNER. I WOULD RECOMMEND THAT YOU USE THEM WHENEVER YOU NEED ANY PRODUCT THEY OFFER.
Ccs medical has delivered my supplies regularly without me having to contact them. A representative always calls me and updates my information and I’m good. I receive my supplies about 7 days later. It’s awesome !
My husbands company set this service up for him. When he had questions he just called and they were very helpful. Now he is setup on an auto delivery which is such a great service!
I’ve been a CCS Medical customer for several years now,
and they are always right on time with shipments, and getting
my authorizations to me prior to my needs.
We love them.
In addition to their new website not allowing me to access my account, my sensor and transmitter orders are consistently late with no good explanation. They have blamed my insurance even when I can prove that’s not the issue.
I’m pleased with the services and products through CCS, it’s been very helpful.
Terrible experience!! My life saving equipment was held up for over 5 weeks, it should have taken 2-3 days. I asked for help 5 times and was lied to and told different stories and that the medical equipment was on its way, when it wasn’t. I had to get my insurance company involved to get my medical supplies. No one at CCS cared!
CCS Medical Reps are thorough & knowledgeable when providing service to me. I was able to set up a affordable monthly payment plan that without it I would be back to sticking my fingers multiple times a day, thank goodness I’m not. The …
Very helpful CCS personnel and very helpful and knowledgeable customer representative. More than pleased. JP
They do a great job and my order comes in a timely manner.
My ccs account. Wouldn’t let me. My husband is also having the same ok.
Excellent Customer Service! Order was accurate. Order was shipped and received in a timely manner. Very easy to reorder supplies. Great website.
CCS medical is a great company you receive your medication in a timely fashion and they’re also very professional. The only problem I have is getting through on the phone. Trying to become more tech-savvy. I would recommend them.
I ALWAYS ORDER MY FREE STYLE LIBRE SUPPLIES A WEEK EARLY SO THAT I DO NOT RUN OUT, GOOD PRODUCT
It’s great for ordering my med supplies for myself, without a rep but the moment i had to talk to a rep and then their boss in charge, I wanted to stab myself in the eye with a dull butter knife. Dealing with reps and their”boss” are the most strange and rude people to deal with. Very unusual for professionals.
They made special and consistent effort to make co tact with me by phone to complete the details of my order so that I could recieve my product in a timely fashion. Professionalism and customer service was beyond the call of duty. They did not atop until I got what I needed!
The process at CCS is full of red tape and confusion. I call and got different reps and got different answers from all of them. I had to coach the reps on what had transpired! I hate CCS!
great provider. recommend wholeheartedly. very knowledgeable and supportive. prompt response and delivery
Not happy with CCS they did not treat me as a customer as I felt they should have. They were not accommodating at all and didn’t care if I got my supplies or not. I couldn’t believe their attitude. I was very upset and they didn’t care at all .
I love CCS products, customer service and quickness of receiving my supplies. I wish I had started with your company years ago! My A1C went from 7 to 5.6 with CCS. I can’t thank you enough!
CCS has been a terrific company to conduct business with. The representatives are professional and considerate. Most of all, CCS is trustworthy and reliable, making caregiving a bit easier when managing Diabetes for your loved one.
This was my first RX order from CCS and I was very satisfied with how smoothly it was completed.
The lady that I spoke with was very knowledgeable she reviewed my files found the mistakes and corrected them and I was very pleased with her service…
I am a new patient and I talked to 2 reps with 2 completely different stories. One said my order would be shipped the next day, and there was no co-pay. That would have been great because I was switching companies and I wouldn’t have to …
would give a zero if I could. CCS Medical cant seem to get medical orders loaded into their system in a timely manner. a month delay for supplies. They tell you to use website to order but unable to
I’m extremely happy with this company. I would definitely recommend them to anyone who needs help with their diabetes issues
Want I got my monitor setup it was wonderful. I could read my blood sugar without ticking my fingers. I had gotten to the point to where I would not take my blood sugar because I was so sick a sticking my fingers so therefore my blood sugar …
CCS Medical is an wonderful medical supply company, which provides EXCELLENT customer service. I highly recommend them.
My supplies for the CGM arrive on time monthy.Customer service people are very helpful.
I give 1 star but should really be giving none. Very rude representatives and wait time is way too long and no one knows what they are doing just keep getting transferred from one person to the next not getting any answers. Very …
Customer support and ordering supplies are terrible. No way to order supplies, only authorize shipment. Customer support seems like they are following a script and don’t what to do if I ask a question that is not on the script.
Great company to order medical supplies. We get ostomy supplies, but there are many other medical issues that they serve.
CCS is really good and they give yoy calls to let you know that your order is going to get shipped out to you and what date you’ll get it.
CCS Medical is a great medical supplier. I get my CGM & my Pump from them. They are always delivering on time. GREAT!!!!!!!!!
My customer service specialist Micha was excellent and very helpful in resolving previous issues with my mother’s medical supply’s, she got everything fixed and was very patient and friendly
Have great customer service and support will take the time to explain any questions or concerns you may have regarding your order or help you with education on your medical condition.
I have dealt with CCS via their portal as well with a CCS representative and both transactions were handled professionally and courteously. I would highly recommend CCS to anyone.
Anytime l have needed to call CCS, I have been very pleased with the help l have received. I usually use the patient portal, but sometimes things come up that l need help with and l can count on them to walk me through to get it right.
Representatives were pleasant but were unable to get me registered online.
So far no response to my emails! …
The recent changes to the ordering process is a great improvement. I do wish that Pump Supplies and CGM Supplies could be identified separately on the main order page.
The Dexcom G-6 is GREAT, except, that the transmitter easily pops out with the slightest bump. When this happens CSS says to call Dexcom and Dexcom says to call CSS. The extra/optional overpatch secures the sticker part (which I’ve not …
It was on O-K experience. Nothing extraordinary or horrible. I’ll continue to use this company and give them good reviews. I’ll also share good verbiage when discussing my experiences with this company.
Extremely efficient, courteous and knowledgable representative. A superb experience and the order was shipped timely and arrive days before expected, a top firm. Thank you
CCS Medical delayed shipping my needed supplies without notifying me of the delay. I came dangerously close to running out of my supplies. When I investigated the problem I contacted my doctor and solved the problem.
I have been getting my insulin pump supplies from this company for many years. My Dr put me on the Dexcom G6 and she signed me up with a different supplier. IT WAS A NIGHTMARE. Every month I would have to call them to straighten my order out.After a year of dealing with that I had my Dr change my CGM to CCS Medical.
Quick and easy if you can ever get past their silly robocall menu and speak to a live human. Then you have to deal with several more robocalls AFTER you’ve placed your order. Too much automation and not enough organization.
Everything usually is great. My only reservations are with the call prompts. There hasn’t been something specified for me in certain cases and I had to get to any representative in order for them to find the individual that I needed to speak with. Small overall!
CCS is terrible, find anyone else. They establish rules based on the most restrictive insurance, rather than your provider. This guarantees they will be paid, but all insurance companies do not have the same rules.
CCS have been such a GREAT HELP to me over the years. I have never missed a day or week without having my supplies. I do appreciate the time they take to call and send mail via post office to remind me of my order. …
Compared to a competitor CCS is so much more efficient. If the CCS website was more user friendly I wouldn’t have to call them every time I need supplies.
The Dexcom has changed my life!! I am in control of my diabetes, not the other way around.
CCS worked patiently with me to ensure I received my Dexcom quickly and so …
CCS is efficient with their timely contact. Always informed at least a week ahead of time that next month’s order is due and I need to contact them to acknowledge receiving it for the next month.
Very vigilant
Why do I feel like the most of five star reviews are in the corporate or at least higher ups of CCS Medical?
(there are a suspicious amount of five start reviews to seemingly keep the less …
Very slow to complete order. Customer Service staff were poorly trained or poorly supervised, or both. Plan on going over your order(s) several times with several CCS staff with multiple calls/contacts before your order if processed and …
Been with this company 4 maybe 5 years now. Never been disappointed! Always easy and a pleasure if I had to speak with someone. They are always willing to accommodate. Auto delivery working excellent!!!!!!!!
CCS mismanaged my order of cgm supplies for over 3 weeks. Though I was charged and paid, there was no support or help. We called almost daily. No one followed through to resolve the problem while I was completely out of supplies. So unprofessional.
Online portals never work. They still call for payment after you’ve paid. Shipments take up to 2 weeks to arrive. I would not recommend this company. I’d give zero stars if I could. Waiting this long for supplies for a 2 year old is completely unacceptable.
It is many years that CCS Medical has been responsible for my supplies.
To date, I have never had a complaint.
Everyone handling telephone orders are incredibly interested, polite and …
They actually tried to bill us over $1,000.00 for sensors, without shipping the transmitters needed to make the sensors work 🤦 A little product knowledge goes a long way. …
A lot of misinformation. Told by CCS they reached out to Dr multiple times to get prescription refill. Don’t believe that’s true Dr showed where they only reached out one time and that’s …
It is EXTREMELY easy to order my meds via phone. Always have an awesome rep who is pleasant, friendly, knowledgeable and easy to understand.
I’ve been getting my son’s diabetic supplies for his insulin pump through CCS medical for about 4 years now and they’ve always been great to us.
CCS Medical has done nothing to rectify a problem with regard to my supply order. It’s obvious that they care very little about the wellbeing of their patients.
Product works good. Staff seem unorganized. When I received my kit, there were two bedside catheter bags, but no leg bag.
I provided a detailed explanation, on Survey Monkey, as to why I was unhappy with CCS Medical. It appears that I will not have my supplies by 12/26 when my current Dexcom sensor expires.
Jacqueline Abt
Good customer service, which helps because I usually have to call them every 3 months to reorder my sensors. But that’s more of a Medicare issue than CCS I believe.
The product in itself is very convenient and trustworthy. The shipment dates are extremely case sensitive as product arrives on time without a doubt.
We had to make changes due to new insurance.
The representative went the extra mile to get the orders processed and to arrive on time ! …
CCS Medical is an Excellent Company. I have been a customer for 2 years now, and there has not ever been an issue that wasn’t resolved. Very Good customer service!!
Kept me updated with the status of my order as my PCP office kept sending wrong information and or incomplete forms to finalize order of medical equipment for over a month. When paperwork was complete I received my equipment in less than 2 days. Very professional company to work with.
CCS is by far the absolute worst supplier I have dealt with. They couldn’t figure out whether or not I needed a pre authorization. They took a week to contact me to confirm my initial order—which they wound up having incorrect. And it took over a month to get any supplies from them. If I could give 0 or negative stars, I would.
This medical supply facility is rather poor with answering phone calls as well as accurately updating a patient’s records. An ongoing apology isn’t the correct way to actually improve these areas. If some at this facility were employed by me, they would be unemployed.
Ccs medical has helped me in getting my very first insulin pump and I’m so excited! They made sure any and all questions or concerns I had were answered quickly! I would recommend them over and over again!
I don’t have issues with how much I am charged as I do with other medical suppliers. Spending time on hold when I speak to them is a pain but the reps are always polite. I have issues getting supplies when I should albeit this may partly be …
Waiting for a month for a refund check being that I was overcharged $1700. Still haven’t recv’d check and everytime I call I’m left on death hold until I hang up (42 minutes). Tried emailing my inquiry to support and they never got back to me.
My first experience with this company has been a solid 4/5 stars. Customer service was knowledgeable, kind and was able to answer questions. So far, so good!
Have had trouble getting orders filled and making multiple follow-up calls. Each time, a different excuse. “No prescription” “in documentation committee” “no prescription” (insisted the order had been sent twice) and was finally shipped …
Terrible customer service. They are not knowledgeable about their products or forms. They required an ABN form for a diabetic supply I wanted to buy with no insurance filed and I had to jump through hoops to get the form then they didn’t …
Worst company I’ve ever had to deal with for Medical supplies. Beware, when a order gets messed up by CCS Medical they blame everyone else instead of fixing the problem. When you ask to talk to a manager, they yell at you and talk over …
Absolutely the worst company ever. They had everything they needed on November 17th 2022. Every time I called they said the insurance company had not given them approval. After not receiving my supplies in the middle of December I called …
Excellent company. Real caring people call you and take care of your business with you. 100% percent perfect. Had not ever had a bad experience with CCS medical.
CCS Medical has been a God send. They worked directly with my insurance to get me approved for much needed medical equipment. The equipment has made a tremendous difference in how I manage my medical condition.
CCS medical has always been reliable and dependable. They make getting my meds through the mail a breeze. They remind me every month when it’s time for me to order again so I never forget. I will continue to use them as long as I’m alive.
So far I have had no real problems, other than a shipping date with my CGM products. I am told the shipping date can’t be changed and I have had to wait an extra day for my things after the transmitter has expired.
I have always had a great experience with this company. Orders are filled correctly and quickly, and arrive before I expect them. I would certainly recommend you use their services.
After 3 years of mostly good service, I received the wrong cannula and was lied to about the reason why. Fast forward to the next 90 day delivery and and a 3 hour plus phone call and assured the correct size 6mm, not 9mm would be delivered and all three boxes were the 9mm. Beyond frustrated and disappointed.
Took over a month to get my pump supplies. I called many times and each time they said it was to be shipped “today”. Eventually they pointed the finger to my insurance company. I called them and they showed me receipts that show that they …
The device Dexcom G6 has helped me to bring my A1C from a 12.5 to a 7.2 I have been able to maintain my A1C between the 6’s and 7’s. This tool also let’s me know what readings are before I take insulin and I can check my blood sugar …
Just received my first CGM and 90 days supply of sensors, transmitter, etc. Delivery was very timely. The CSR was well trained and extremely helpful to explain the program and process for future orders. I look forward to continuing the relationship with CCS Medical for many years to come.
Would like to some time to comment on the service I have with CCS Medical supplying needs with my Dexcom G6. They remind me of supplies and what I need can be hard to remember when to send for. delivery is always on time . Found if any …
My experiences, after two years, have been a complete nightmare. There is no transparency between departments, there is very little if any communication to the client or seemingly between departments. Out of 2 years of placing orders I have …
Customer service and promptness of CCS is sub-par. New CGM supplies arrive 1 day before needed by USPS and the post office is not very reliable. More lead time is needed to avoid going without a new sensor. Cust. Serv. reps can be very rude …
I give CCS zero stars actually. I had a big problem where my regular shipment of insulin pump supplies was called back by CCS on the day UPS was going to deliver. I called them almost every day for the next 26 days to try and find out when …
Too many agents that don’t know what’s going on. It would nice if an issue would be assigned to one person until it gets cleared. It took 5 weeks to try and order a set of sensors for my husband’s pump and we never did get that order fulfilled.
Left me without longer than I needed- Communication is definitely lacking. Customer service and communication needs to be improved and not prompted by a bad review and email saying how out of luck I am now ************** When I emailed and …
My only complaint is that sometimes I do not get reminders about confirming my order. Other months, I get a letter, an e-mail AND a phone call. All of my supplies use to be consolidated. Now they are spread out, especially my pump supplies. …
Once I was set up initially, the reordering is easy and automatic for my diabetic testing supplies. They work with my insurance and I have zero out of pocket expense. It is a bit of a different meter and system than I am used to, but not …
CCS Medical has Never missed a correct order in over 18 years. Excellent Service. I tried another supplier One time and they could not get the order to me in 10 days at a distance of 450 miles. The MULE was lame. I could have driven to Omaha and back in one day.
I have received vey good service from CCS and I would gladly recommend them to anyone would needs their services. They are fast to get services started and efficient in keeping your needs met and your supplies stocked up. You can get a hold …