Cedar Falls Utilities provides electricity, natural gas, water, high speed Internet and cable television services to a community of more than 37,000 people.
| Friday | 7:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
1 Utility Pkwy, Cedar Falls, IA 50613
Help desk is great but the billing department is frustrating with their poor communication internally and with us. We moved to CF a few months ago and were shocked by the utility bill but it’s the first time we’ve lived in a house, so we’re …
Great place! Very helpful
Best place on earth. They care about customer satisfaction. Great service, and customer service!
Great support, reliability, and good Internet speed.
super fast internet and phone service. calls for utility service are addressed right away
“Fiber Internet” does not seem to exists in Cedar Falls. If you’re trying to work from home, I’d move somewhere else.
Never once had an issue with CFU. Friendly staff and amazingly fast internet for such a small town.
I signed up for auto pay and they did not process it and said I was a month behind. The employee lied to my face and said I never came in. This place is a joke. Their slogan is “power of service in action” but it’s a monopoly.
Every single time I’ve needed TV or internet service, I have gotten an immediate fix. Tonight I called because my son text me and said we could watch UNI football game in Montana, first of 2018, on CFU 9.2. MY husband was sitting in the …
Cedar Falls Utilities is one of the diamonds that Cedar Falls has! It has garnered National importance and even the President of the United States came to Cedar Falls to acknowledge this! Yet another great asset that Cedar Falls has!
CFU internet service and customer service suck immensely!
I had to call CFU service desk like 3 times over a 1-2 week period because my internet did not work! …
Fastest internet I’ve ever had. Most stable internet I’ve ever had. The nicest and fastest customer support team I’ve ever met. Everything works so well its almost spooky.
Amazing customer service in person and over the phone.
Their fiber internet services make Mediacom look like it’s offering dial up. …
Great company. Bad reviews are most likely people who haven’t had other utility companies before. I have lived in major cities and small towns. None compare to CFU. Some of the best fiber in the country!
Is it weird to write a review for a utility company? I say not. Not when we have such an awesome municipality that wired up each house in Cedar Falls with Fiber Optic years ago. What an awesome investment. They continually push for the …
Their internet service is great but avoid Michelle in the billing department at all costs. She is rude and has no idea what she’s doing. Every time I’ve had the misfortune of speaking to her she lies, omits information, gives wrong information, and is never helpful.
If I had another choice, I would most definitely pick any other utility provider over Cedar Falls Utilities, but unfortunately Cedar Falls residents are forced to do business with these clowns. Don’t be surprised when they steal from you to …
CFU is always willing and able to assist with any issues you may have both on the phone as well as their technicians, and they’re almost always earlier than they tell you they will be. When my mom passed they helped me switch the utilities …
Across the board I’ve had positive experiences with CFU. Internet is amazing and affordable, power outages are rare, and everyone I’ve ever spoken to there had been knowledgeable. They have lots of great rebates, and the fairest pricing …