Phone is always busy and if your bill is late, they charge you a $200 reconnection fee PLUS what your bills costs PLUS next months bill just to turn your water back on.
Their website, and this page states that they open at 8am…
Yet, they open at 7am.
I came to pay a bill at 7:30 after checking online what time to pay and they told me it was late and charged me an extra $200…
Such poor customer service. They’ll shut you off for 20 bucks even though they gave no notice. Then charge 200 to turn back on. Sounds a bit like extortion, maybe an investigation in their practices is over due.
Well, I’m in the minority here. They do not turn your water off on Fridays at least. They did in the past and that was cruel I admit. However, I found the Water Dept. polite, give straight answers and most helpful. The water quality is excellent and very affordable. We are fortunate.
Phone is always busy.
Phone is always busy and if your bill is late, they charge you a $200 reconnection fee PLUS what your bills costs PLUS next months bill just to turn your water back on.
Their website, and this page states that they open at 8am…
Yet, they open at 7am.
I came to pay a bill at 7:30 after checking online what time to pay and they told me it was late and charged me an extra $200…
Such poor customer service. They’ll shut you off for 20 bucks even though they gave no notice. Then charge 200 to turn back on. Sounds a bit like extortion, maybe an investigation in their practices is over due.
Staff very plotThe bill is very reasonable Could not ask for more
Well, I’m in the minority here. They do not turn your water off on Fridays at least. They did in the past and that was cruel I admit. However, I found the Water Dept. polite, give straight answers and most helpful. The water quality is excellent and very affordable. We are fortunate.