Waste Services of the Bluegrass (WSB) family of seven companies is a locally owned and operated environmental company based in the heart of the Bluegrass region in Lexington, Kentucky. … See more
Absolutely awful. They rarely pick up my trash correctly (leave half the can full) but hey, why would they care? They are the only option in the area and they know it.
Would give 0 stars if available hands down worst trash service I have ever had in 50 years. They raised the bill from 10 a month to 18 a month so they would start back to taking 2 cans and still only taking 1. They are never on schedule …
I don’t know who is to blame here but CKY blames Jessamine County. I had two pieces of particle board that would have stuck out of the container so I laid them on the ground. CKY didn’t pick up and told me the County chose automated pick up meaning drivers won’t get out of the truck. Rumpke would have picked it up.
Ever since they have taken over the trash in Nicholasville it has been a complete mess. Garbage is left in the street along with the can laying on the street. Worse part is the top of the lid has this gritty paste all over it and I’m pretty …
Worst customer service ever. Disorganization, careless pickup men, and only option for jessamine county. Shamefully business practice. I’d be ashamed to own this company and have a business ran this way.
The worse pickup I have ever had I had a box folded on top of my trash.. top was part way down instead of taking it they took the time to get out their truck put it in my neighbors yard and put a ticket on my Herbie saying I need to …
Worst company I’ve ever had to deal with. Promised and promised to come bring another empty container and never did, although they had no problem charging my credit card for it. Finally cancelled the order and had to fight with them to …
I pay for the service but you never pick my trash up. Worst trash company ever. This is not how you run a business. & Jessamine Co gets the crapy end of the stick.
have seen other reviews and agree, need to have negative stars option, have lived at address for 15 years, at my grandparents house, and my grandfather had disposal service with one company when alive without any problems (he passed in …
Terrible service. It took us over a month and multiple phone calls to get an extra can. If it doesn’t “fit in the can,” they won’t pick it up, so don’t expect them to haul away anything that’s not inside the can.
Won’t pick up bags unless you call ahead of time, and then “might” be able to pick it up… as a courtesy … 2x per year maximum… Won’t ever pick up what they drop on the ground from being in a hurry
We moved into our house almost 2 months ago, they were supposed to pick up our red can and repair our lid bc its busted, have they…nope….this company sucks. BRING BACK RUMPKE atleast their employees have common sense.
Amy in the call center is the most disrespectful person to talk to she hung on a call in regards to billing and said I was being billed for a few months before I even moved to the state. Amy stick the sandwiches you suck with people and should not be a supervisor.
Your driver needs to slow the hell down! He just about ran me off the road this morning. Jacks Creek Rd is not a speedway! I had to hit the edge of the road to keep from getting hit, as he was over in my lane. He needs to slow it down before he causes an accident.
Terrible service! My refrigerator went out and I had excess bags right beside my can. They left all bags. When I called she said she was sorry for my mis-fortune? She said I could of contacted them to have a special pick up but that was the day of my call. I guess I should have planned better for my refrigerator to go down.
The WORST! The workers are completely lazy and don’t want to do their job! It’s ALWAYS something! I want to move from where I am just to get decent waste management services ugh
If I could give negative stars I would… Instead of being known for a garbage company they should be known for as thieves since it seems like we pay for a service they can not provide!
This might be the worst waste company in the US. I agree with the others, if there was a negative rating they would receive it. How they are in business amazes me. Not only is the residential service terrible so is their commercial service.
Garbage is supposed to be picked up on Friday, but very frequently we have to wait days after that for them to come out and collect. It also took me two months to get a garbage can even though I was charged for service.
This is ABSOLUTELY THE WORST refuse pick up service.
Lancaster City Water & Sewer contracts out with this service and does NOT FOLLOW UP on any matter. …
Why in the world did this county vote this company in. Trash everywhere, cans in the road. Customer service is basically useless. I could go on and on. Oh they broke the can I bought and just threw it under the can I’m renting from them. Horrible
Every time trash collection rolls through, so does the litter. The trucks and the drivers are not capable of containing the trash they’re responsible for picking up without letting it billow all over Jessamine County. It’s a shame.
They don’t even send me a bill for my trash pickup, and then they require a nearly $30 payment to come back out and pick it up. Absolute worst customer service I’ve ever dealt with.
CKH has been amazing! Specifically the driver for my neighborhood on Biloxi Drive. He has gone above and beyond his job detail to help me. Big difference from the last hauling company. Very satisfied with my service.
As far as the commercial division is concerned, they are awesome. Very fast and at times CKY has taken care of us the same day. 100% better than our old provider.
Possibly the worst company I’ve ever had to deal with. They will come to an apartment complex where they have 8 cans to pick up. They ALWAYS only do between 3 and 5 cans. Leaving the rest of us to sit and wait until they HOPEFULLY come back …
Worst company ever for trash collection. We use to have Rumpke in Nicholasville. These guys took over and garbage is all over the streets. Don’t try to leave something next to your can because they won’t take it. Negative stars are needed for this company.
Leave trash and broken glass in front of your driveway. Dont stop while your trying to flag them down to inform them of the mess they made! They dont return your call. I also own a rental property that they pick up the trash at and when …
In Jessamine Co we used to have Rumke Trash collection services. They most always did a great job of pick up and sometimes if you forgot to set the carts to the street, they were kind and would come up to the house and get them for you. I …
Terrible company, our driver picks and chooses when they want to pick up our trash cans. The main office won’t answer a phone and when they do it’s all excuses. You have to pay extra for mattress pick up and you have to wrap the mattress up first. Nothing like Lexington garbage collection services.
As I look at all the reviews about CKH I have to also agree that this company is one of the worst company I have ever seen ,
We was told that they would bring us a Herbie in 5 days after 5 days then was …
HORRIBLE!!!! Every time I’ve scheduled a larger pick up, half if not all of it gets left! This has happened 3 times!! As far as regular trash pickup goes, they’ve left our cart full on a few occasions as well. When they do pickup the …
Hands down the worst trash pick up service I have ever dealt with in my life! I paid for our services over three weeks ago. I still DO NOT have a can. How can you be so “behind” on delivering cans? Do you not have someone in charge of this? …
They missed my trash and claimed it wasn’t outside when I was getting in my truck to go to work in the morning their driver was barreling down the street and even made eye contact with me. Yet they refuse to come back and tried charging me …
Driver will not stop turning in my driveway. Lived here for years and has never been an issue. Gonna start having to park my vehicle across it I guess… He puts my can all the way up into my lawn to get a clear swing into the driveway. …
Last week they skipped over half of our street. Bills were sent out the week before with the date of the 10th as the must be paid by. Okay. Fine. I could have paid it that day but I chose to wait. They didn’t pick up our trash last Tuesday …
The WORST hauling company I have EVER dealt with. I have been in the business for over 40 years and have never encountered a company as bad at following instructions or living up to their promises. Dumpster was delivered 4 1/2 hours LATER …
I’ve had problems with this company from day one but there aren’t any alternatives in our immediate area, now I call and just simply ask to exchange two garbage carts because they are over 6 years old and falling apart and to the point were …
I have lived in a fifth of the US. I have never once had to complain about garbage pick up. This company has what should be an illegal monopoly in the area. Evidently, they won a singular contract to perform garbage service in our …
I can’t say enough good about my parents garbage collector, Ronnie. I would give him 5 stars however the main office I would give 0 stars. We ordered an extra can in May which we did not receive then reordered in August which we just now …
It’s a real shame when literally EVERY OTHER COMPANY during this time has waived late fees and certainly not disconnected service over a $31 bill. On top of that I called when my trash wasn’t picked up last week to find out why, I was told …
It’s the day before Christmas eve and they didn’t pick up our trash at all. We even double checked to make sure our bill was paid. Completely full herbie and family coming in tomorrow….thanks!
I seriously wish there ANY other company but this one. I would happily go back to the rumpkee service I grew up with. At least once every few months (it usually happens more) the truck “gets full” and they don’t pick up our trash nor will …
This company needs new management and an overhaul. I have never had such poor service. I have lived at my new place a short amount of time. They have refused to pick up our trash twice already. The first time was the first pick up and we …
Regarding the recycling guy. I recently complained, for the second time, about him leaving the lid open on my barrel during rainstorms. Especially because my street requires him to physically get out and empty mine due to the awkward design …
It took them ages to update their website regarding weather related services disruption. While I agree with the decision not to send drivers out in dangerous conditions, they did very little to communicate with customers. However they …
Worst trash service in KY. These clowns have a monopoly so they don’t care about service. They constantly miss pickups, don’t pick up all the cans, and now I’m missing a can. I guess the guy broke or dropped it in the truck. I called and …
Stole my personal trash can. Called to report and apparently when they say you can add your own personal can it is not covered under anything and they are not liable if it is damaged or removed. No wonder their rating is so low
If I could give zero stars I would. We used to be able to have two trash cans–one issued by the company, and another personal can here at Adams Pointe in Richmond, Now they are only allowing ONE can and it has to be the one they …
Yesterday the wind blew over my trashcan and I picked it up and put it back in the street. The truck was a few houses down picking up garbage so I sat outside waiting for them to come along and pick up my trash. You know what they didn’t …
Missed the garbage pick up again. This is the only company I’ve ever seen that prefers one star over five. At least they are consistent. Probably not the best business model to emulate the object of the service you’re paid to remove. I …
I once gave them a 1 star because we had a garbage man that was a crybaby. He would take pictures of our trash if the top was open an inch. He once took pictures of my mailbox and told the trash company it was trash. All the dude would do …
Absolutely awful. They rarely pick up my trash correctly (leave half the can full) but hey, why would they care? They are the only option in the area and they know it.
Would give 0 stars if available hands down worst trash service I have ever had in 50 years. They raised the bill from 10 a month to 18 a month so they would start back to taking 2 cans and still only taking 1. They are never on schedule …
Great place to work
Their service is Garbage!
Always on time. Great service
Very nice ladies in the commercial department!
Long story short- would not recommend them to anyone.
I agree with another review, if I could give you a negative I would!
People you need to complain about the poor service to the county judge executive.
Horrible and too expensive love Rumpke!! Please Rumpke come back.
Awful service, horrible customer service. I hate that this is the only option for trash pickup.
No shows. We canceled.
Great place to bring the kids, would recommend having a family picnic here.
This is the absolute worst company I have ever dealt with in my 35 years of existence!
Very difficult to work with and I don’t believe they understand that they are in the trash business because they don’t want to take the trash
Horrible company neglect of safety of other drivers
Very bad service! Very unreliable. Have called probably 10 times and only got through once. When they make promises they do not keep them.
Absolutely horrible all the way around from customer service, billing, and performing the service you pay for. Avoid if you are able.
Garage company is right, they are complete Garbage. They need to care about their customer’s and they don’t.
I’ve seen all of the negative reviews on here, but we’ve never had a problem with them in the 3 years we’ve had them.
They picked up a dumpster at 530am. Woke me up.
Absolutely horrible service, drivers and they have tried to overcharge me twice..
Stand off. pick my trash up or I’m not paying for service. If there is trash next to the can it’s not a guessing game, it goes too.
Just moved to Nicholasville and have had two great experiences with Central Kentucky Hauling. Nicest folks on the phone and prompt service!
I don’t know who is to blame here but CKY blames Jessamine County. I had two pieces of particle board that would have stuck out of the container so I laid them on the ground. CKY didn’t pick up and told me the County chose automated pick up meaning drivers won’t get out of the truck. Rumpke would have picked it up.
Ever since they have taken over the trash in Nicholasville it has been a complete mess. Garbage is left in the street along with the can laying on the street. Worse part is the top of the lid has this gritty paste all over it and I’m pretty …
We needed an early/extra pick up. Jennifer handled it for us. She was professional and handled it for me while I was out of town.
Terrible. Toss the trashcan anywhere, skip emptying extra can put out. I miss the nice guys at Rumpke.
Worst customer service ever. Disorganization, careless pickup men, and only option for jessamine county. Shamefully business practice. I’d be ashamed to own this company and have a business ran this way.
The worse pickup I have ever had I had a box folded on top of my trash.. top was part way down instead of taking it they took the time to get out their truck put it in my neighbors yard and put a ticket on my Herbie saying I need to …
Worst company I’ve ever had to deal with. Promised and promised to come bring another empty container and never did, although they had no problem charging my credit card for it. Finally cancelled the order and had to fight with them to …
I guess trash pickup isn’t supposed to be easy and fun but i cant ever get ahold of them over the phone and they leave my cans thrown everywhere.
Today they didn’t pick up anyone’s trash on my street!
I pay for the service but you never pick my trash up. Worst trash company ever. This is not how you run a business. & Jessamine Co gets the crapy end of the stick.
have seen other reviews and agree, need to have negative stars option, have lived at address for 15 years, at my grandparents house, and my grandfather had disposal service with one company when alive without any problems (he passed in …
Terrible service. It took us over a month and multiple phone calls to get an extra can. If it doesn’t “fit in the can,” they won’t pick it up, so don’t expect them to haul away anything that’s not inside the can.
Won’t pick up bags unless you call ahead of time, and then “might” be able to pick it up… as a courtesy … 2x per year maximum… Won’t ever pick up what they drop on the ground from being in a hurry
We moved into our house almost 2 months ago, they were supposed to pick up our red can and repair our lid bc its busted, have they…nope….this company sucks. BRING BACK RUMPKE atleast their employees have common sense.
Amy in the call center is the most disrespectful person to talk to she hung on a call in regards to billing and said I was being billed for a few months before I even moved to the state. Amy stick the sandwiches you suck with people and should not be a supervisor.
Your driver needs to slow the hell down! He just about ran me off the road this morning. Jacks Creek Rd is not a speedway! I had to hit the edge of the road to keep from getting hit, as he was over in my lane. He needs to slow it down before he causes an accident.
Terrible service! My refrigerator went out and I had excess bags right beside my can. They left all bags. When I called she said she was sorry for my mis-fortune? She said I could of contacted them to have a special pick up but that was the day of my call. I guess I should have planned better for my refrigerator to go down.
Well they skipped our house two days before christmas. Said they would come the next day and didn’t. Worst service ever. Always a disappointment.
The WORST! The workers are completely lazy and don’t want to do their job! It’s ALWAYS something! I want to move from where I am just to get decent waste management services ugh
If I could give negative stars I would… Instead of being known for a garbage company they should be known for as thieves since it seems like we pay for a service they can not provide!
This might be the worst waste company in the US. I agree with the others, if there was a negative rating they would receive it. How they are in business amazes me. Not only is the residential service terrible so is their commercial service.
Garbage is supposed to be picked up on Friday, but very frequently we have to wait days after that for them to come out and collect. It also took me two months to get a garbage can even though I was charged for service.
This is ABSOLUTELY THE WORST refuse pick up service.
Lancaster City Water & Sewer contracts out with this service and does NOT FOLLOW UP on any matter. …
Why in the world did this county vote this company in. Trash everywhere, cans in the road. Customer service is basically useless. I could go on and on. Oh they broke the can I bought and just threw it under the can I’m renting from them. Horrible
Stopped at the house but didn’t take the trash. This has happened more than once. I’m totally done with this pathetic company.
Every time trash collection rolls through, so does the litter. The trucks and the drivers are not capable of containing the trash they’re responsible for picking up without letting it billow all over Jessamine County. It’s a shame.
They don’t even send me a bill for my trash pickup, and then they require a nearly $30 payment to come back out and pick it up. Absolute worst customer service I’ve ever dealt with.
CKH has been amazing! Specifically the driver for my neighborhood on Biloxi Drive. He has gone above and beyond his job detail to help me. Big difference from the last hauling company. Very satisfied with my service.
As far as the commercial division is concerned, they are awesome. Very fast and at times CKY has taken care of us the same day. 100% better than our old provider.
$20 fuel charge PER residence seems EXCESSIVE to say the least!!!
Refused to pick up garbage for weeks despite paying extra for services.
Possibly the worst company I’ve ever had to deal with. They will come to an apartment complex where they have 8 cans to pick up. They ALWAYS only do between 3 and 5 cans. Leaving the rest of us to sit and wait until they HOPEFULLY come back …
Worst company ever for trash collection. We use to have Rumpke in Nicholasville. These guys took over and garbage is all over the streets. Don’t try to leave something next to your can because they won’t take it. Negative stars are needed for this company.
Leave trash and broken glass in front of your driveway. Dont stop while your trying to flag them down to inform them of the mess they made! They dont return your call. I also own a rental property that they pick up the trash at and when …
In Jessamine Co we used to have Rumke Trash collection services. They most always did a great job of pick up and sometimes if you forgot to set the carts to the street, they were kind and would come up to the house and get them for you. I …
Terrible company, our driver picks and chooses when they want to pick up our trash cans. The main office won’t answer a phone and when they do it’s all excuses. You have to pay extra for mattress pick up and you have to wrap the mattress up first. Nothing like Lexington garbage collection services.
As I look at all the reviews about CKH I have to also agree that this company is one of the worst company I have ever seen ,
We was told that they would bring us a Herbie in 5 days after 5 days then was …
HORRIBLE!!!! Every time I’ve scheduled a larger pick up, half if not all of it gets left! This has happened 3 times!! As far as regular trash pickup goes, they’ve left our cart full on a few occasions as well. When they do pickup the …
Hands down the worst trash pick up service I have ever dealt with in my life! I paid for our services over three weeks ago. I still DO NOT have a can. How can you be so “behind” on delivering cans? Do you not have someone in charge of this? …
They missed my trash and claimed it wasn’t outside when I was getting in my truck to go to work in the morning their driver was barreling down the street and even made eye contact with me. Yet they refuse to come back and tried charging me …
Driver will not stop turning in my driveway. Lived here for years and has never been an issue. Gonna start having to park my vehicle across it I guess… He puts my can all the way up into my lawn to get a clear swing into the driveway. …
Last week they skipped over half of our street. Bills were sent out the week before with the date of the 10th as the must be paid by. Okay. Fine. I could have paid it that day but I chose to wait. They didn’t pick up our trash last Tuesday …
The WORST hauling company I have EVER dealt with. I have been in the business for over 40 years and have never encountered a company as bad at following instructions or living up to their promises. Dumpster was delivered 4 1/2 hours LATER …
I’ve had problems with this company from day one but there aren’t any alternatives in our immediate area, now I call and just simply ask to exchange two garbage carts because they are over 6 years old and falling apart and to the point were …
I have lived in a fifth of the US. I have never once had to complain about garbage pick up. This company has what should be an illegal monopoly in the area. Evidently, they won a singular contract to perform garbage service in our …
I can’t say enough good about my parents garbage collector, Ronnie. I would give him 5 stars however the main office I would give 0 stars. We ordered an extra can in May which we did not receive then reordered in August which we just now …
It’s a real shame when literally EVERY OTHER COMPANY during this time has waived late fees and certainly not disconnected service over a $31 bill. On top of that I called when my trash wasn’t picked up last week to find out why, I was told …
They miss my pick up two weeks in a row, I call but you don’t get any help, they treat you as a number.
It’s the day before Christmas eve and they didn’t pick up our trash at all. We even double checked to make sure our bill was paid. Completely full herbie and family coming in tomorrow….thanks!
I seriously wish there ANY other company but this one. I would happily go back to the rumpkee service I grew up with. At least once every few months (it usually happens more) the truck “gets full” and they don’t pick up our trash nor will …
This company needs new management and an overhaul. I have never had such poor service. I have lived at my new place a short amount of time. They have refused to pick up our trash twice already. The first time was the first pick up and we …
Regarding the recycling guy. I recently complained, for the second time, about him leaving the lid open on my barrel during rainstorms. Especially because my street requires him to physically get out and empty mine due to the awkward design …
It took them ages to update their website regarding weather related services disruption. While I agree with the decision not to send drivers out in dangerous conditions, they did very little to communicate with customers. However they …
Worst trash service in KY. These clowns have a monopoly so they don’t care about service. They constantly miss pickups, don’t pick up all the cans, and now I’m missing a can. I guess the guy broke or dropped it in the truck. I called and …
Stole my personal trash can. Called to report and apparently when they say you can add your own personal can it is not covered under anything and they are not liable if it is damaged or removed. No wonder their rating is so low
If I could give zero stars I would. We used to be able to have two trash cans–one issued by the company, and another personal can here at Adams Pointe in Richmond, Now they are only allowing ONE can and it has to be the one they …
Yesterday the wind blew over my trashcan and I picked it up and put it back in the street. The truck was a few houses down picking up garbage so I sat outside waiting for them to come along and pick up my trash. You know what they didn’t …
Missed the garbage pick up again. This is the only company I’ve ever seen that prefers one star over five. At least they are consistent. Probably not the best business model to emulate the object of the service you’re paid to remove. I …
I once gave them a 1 star because we had a garbage man that was a crybaby. He would take pictures of our trash if the top was open an inch. He once took pictures of my mailbox and told the trash company it was trash. All the dude would do …