By far the most incompetent company I have ever worked with. Extremely unprofessional, they won’t show up to collect waste while promising that they will arrive by a certain day and time. They keep doling out excuses as to why they are …
I just got a “garbage shower” on I35 from one of their trucks. People pay to have their trash properly disposed of-they could scatter it on the highway themselves for free!
don’t even answer calls, let alone return them…and, when i finally got through after calling 3 times in a row, the answering service rep made up an answer rather than admitting that she didn’t know the answer. brilliant customer service
Worst service in Austin. We can’t get them to pick up recycling for three weeks now! Call everyday and they do everything to avoid you. There is not a single soul there who will help you or take responsibility!
Horrible drivers. If they know no one is looking, they will do a very bad job. I have repeatedly had to pick up after them, and their usual act is to only empty one of the two dumpsters…..
” I just wanted to give a shout out on a a great company that has been very helpful in assisting me with the City of Austins new URO Program!
I contacted CTR’s Sales Rep and within a short amount of time. A personal visit …
This company and their routing department are absolutely RIDICULOUS!! Be prepared for your residence that choose apartment living to be woken up at 3am since that is when they decide to collect the trash!!!!!!!!!!
There is 24 hours in a day, yet they continue to dump construction waste at 430 in the morning, 20 feet away from where people sleep. I have called the police so many times. According to the city noise ordinance, this should be illegal, but I doubt they care about the working professionals who have to be up early in the morning.
We have recieved great service from this company for several years. Their rates are competitive and any time we have reach out to them they were courteous and helpful in finding resolution.
I needed some household items removed from my yard and when I called to get services done, Jessica helped me with what I needed and was very nice and professional with me.
I called in with a couple of questions to get service started and was assisted with excellent customer service and care from Alaura. It was a pleasure speaking with her and she was very informative
work with them two years always miss pick up
didnt pick up for one month keep calling tommorow tommorow finally manager show up (TROY GARIS) He promised me pick up that day guess what no pick up. worse company i work with so far now i cancelled them.
They are having a tough time lately coming to pick up our recycling at the apartment community I work at. Then they send you over to dispatch, then you end up having to call back the next day because they never came and picked up the recycling =/
I live in Fern Bluff subdivision on Priest River Drive. The trash and recycling personnel who service my residence are awesome, they come every week on the designated day and are friendly and efficient.
I guess 1 star is appropriate. I mean, they do pick up the trash. THEY JUST DO IT IN THE MIDDLE OF THE NIGHT!!!! They have been contacted numerous times about coming to our neighborhood at completely unreasonable hours, 2, 4, and 5 am to …
I have been with CTR for over three years. Customer Service is excellent, great pricing and Ben Bracher made sure we were compliant with the new recycling ordinance.
Very unprofessional, management would promise you one thing to make it sound like a good place to work, but then do the exact opposite. Way over worked and little pay. No time to spend with the family. 14 hour work days. Insurance is way …
Never used them personally not knew of these d-bags, but tonight I became VERY aware of these reckless drivers tonight. I was driving on I35 s frontage road right next to the 238 A turn off. This moron of a driver did not have his load …
First of all they called me early in the morning twice, then after taking my money and tell us we were getting service. Two days later they called again to say they don’t service the area (when all of our neighbors use them due to them being the only trash service provider in the area). Burn your trash before you use them.
We are experiencing a theft of service. They have dumped our dumpster on the scheduled day and I have been trying to get them out here since last week. I called and Jessica told me I was being rude because when she said they dumped it, I said no all didn’t. Then she hung up on me.
This place has HORRRRIBLE lack of customer service on the sales side. I been waiting for a call back from my REP for about a week now and have yet to see anything. They only have one sales rep who manages EVERYONES ACCOUNT and …
Constantly pick up trash before 7am. I’d understand a 6:55am pickup, but they just picked up at 3:15am on a Monday morning. Last week it was 4:30 and 5am (Mon and Weds). I could go on. …
I called and spoke with a young lady named Alaura. she was super polite and extremely helpful. This was one of the easiest calls that I’ve ever had to make she is definitely a keeper!
I work at an apartment community that uses CTR and we appreciate their hard work. They help us keep our community clean and clear of piled trash and illegally dumped furniture. Its great to know we have a company that we can rely on!
Its been a month since they have not picked up my trash. Today is the 5th time I have called the customer service team. Every time they have the set answer, they will pick up this time. They still have no clue if they service on a Wed or a …
They have not been picking up on schedule but gave them some slack through the holidays, now they missed our pick up again last Thursday and now the trash is flowing over the top and all over the ground. When we called and told them that …
I’m a new resident to Round Rock, moving from Pflugerville. Today I had limb bundles set out for pickup. As CTR was picking up the bundles, the strings on one bundle broke and the guy angrily threw the bundle down on the ground and drove on …
We manage several properties through out the Austin area and Central Texas Refuse services several of the multi family properties we manage. We find their services and response time to be excellent and their prices to be reasonable. Jenna …
Jamie Pompa is so friendly and provides superb customer service! If we have a question or need something taken care of with our services she is quick to help and always professional and timely. Couldn’t ask for better customer service!
The rep named Jessica that assisted me was very courteous. She was very helpful and had a positive attitude. My services were taken care of immediately with genuine concern.
I’ve attempted to work with this company for over 2 years with my condo complex, through 2 account managers and 2 sales managers. One thing remains consistent – the intermittent and terribly poor collection service, along with very poor …
I had some old couches that nobody wanted to pick up, so I asked around and someone recommended Central Texas Refuse. Alaura, I believe was her name came to pick them up. She was very kind and fast. If you are to ever use this service I would recommend her.
I’ve had multiple issues with this company- professionally and safety related. Despite their contract with the city stating they will pick up 7 additional items, they will not take anything not in your trash can. Their operators don’t fully …
I don’t often give bad reviews, but this company warrants it. Not only is their customer service inexcusable, they rarely go to any lengths to make adjustments. Just last night, they came to the apartments near our house at 4:14am, and if …
They are completely unreliable and more expensive then most dumpster companies. As a property manager, I was constantly having to babysit the dumpsters to ensure they were serviced. On top of that, the drivers lied about pick-ups, which …
Whenever I signed up for service initially I was billed for the whole quarter. For whatever reason, the representative over the phone accepted my payment for the wrong amount. I received a letter shortly afterwards with no explanation for …
Worse service ever..due to closure of streets for city festivities my trash wasn’t pick up. I asked if next day my service was going to be honored. the lady I spoked with refused and almost hinting me that it was my fault for not letting …
CTR provides our weekly household garbage and recycling pickup, and we are more than pleased with the service they provide. When we have had a question or needed a change in service, Beverly Ruiz has been responsive and professional.
City of Cedar Park has used this horrible trash service for far too long! Our recent experience, my husband called the week before we put out 2 bulk items. He wanted to make sure they could even be picked up or we would have to pay to have …
I contacted the customer service for a pickup outside of regular trash day. Speaking with Ms Jessica Cuellar I was pleased with her concern and care to provide a service pleasing to me and in a timely manner. She explained everything clearly to me. I appreciate that type of customer service.
Thank you.
I have been working with this company over the last year at the apt. community I manage. I can honestly say in my 12 years of working with vendors for commercial needs, this is by far the worst service I have ever received. They do not …
We have used Central Texas Refuse for my building since 2009 and have always been pleased with our service. The routine pick ups are reliable but the real value in CTR is in the customer service. They are always accommodating with the …
Worst experience and service ever. This company’s policy around recycling is detrimental to the environment. How can you expect people to save the environment when you only recycle 1x every 2 weeks? On top of that, you refuse to pick up any …
They did not collect recycling this week for understandable reasons, but never gave anyone a heads up that they were pulling their workers of the recycling route for the week. Again the reason why is fair, but they didn’t bother to inform …
This company has horrible customer service. Our account manager is not quick to return my calls or emails. Every time I call them, they are rude and unaccommodating. I’ve had to call them frequently because they miss our recycling pick up …
I signed up with this company about 9 years ago. They were a small business and so was I. I can’t say the customer service was ever great because you could never get anyone on the phone but at least they came to my area, that’s outside the …
Hello to whom it may consent, my name is Veronica and I just want to tell you how respectful and professional Ashley Estrada was to me over the phone in answering all my questions and concerns! She was very patient and did not interrupt in …
We love our Disposal service provided by CTR! The drivers/collectors are friendly and efficient! Their customer service department is amazing and has handled my personal disposal requests with urgency! Customer service rep Alaura Estrada …
Simply contacted to get pricing for roll off for project! Was passed around and told I would be contacted next day. Called back “next day” since I haven’t been contacted, was told only one person can give prices and she would contact in …
I’m sure this is a wonderful company filled with wonderful individuals, but I cannot rate them higher than one star based solely on the absolute disrespectful practice of picking up apartment dumpsters at 345am, waking up residents in …
If I could give 0 stars I would. This company has zero respect for its customers. I’ve called this company over 20 times with issues from our dumpsters but the most concerning is picking up trash and recycling at 3/4am. The company has a no …
This company is a joke! They never show up when they say they will! It’s been weeks and we’re drowning in garbage! Then they show up and try and say they can’t pick it up because it’s too full!?!? Of course it’s full! What are supposed to …
Did not dump the dumpster for two weeks, which I understand, because of worker shortages. BUT they lied about it endlessly on the phone when I’d call to check when service would be performed. I was told they were coming to dump that very …
Their drivers and pick up employees do a splendid job from my observation. My only complaint is that they should publish a schedule so we know if they’re coming Labor Day Fourth of July Thanksgiving Christmas and etc. or if their hours will drop back or if they don’t pick up recycling on holidays.
this company has made my time living in austin an absolute nightmare on earth. being woken up every single day between 3-5am with a jump scare will mess you up. there are city noise ordinances that they don’t comply with. they told me on …
I don’t know why CTR has bad reviews. I have used them for over 5 years and have never had a bad experience with them. Maybe I just have the best driver. Our location has a dumpster year round and we know that somethings they can’t take …
We been calling every day of the week to pick up trash in our Austin cricket ground but they never show up. They promise us to pick up but see the pictures….. hope the management fixes this issue in our ground asap …
By far the most incompetent company I have ever worked with. Extremely unprofessional, they won’t show up to collect waste while promising that they will arrive by a certain day and time. They keep doling out excuses as to why they are …
Alaura is great !!!
Empties residential dumpsters at 2AM.
Super quick and understanding
Alaura Estrada did amazing !
Provides great service and Jamie was helpful!
Lots of positive changes. CTR is great.
Customer service is always very friendly and helpful.
Reliable service from a friendly local Austin business! Thank you for all you do!
When I say this company is garbage its not a compliment
ALaura was amazing! 10 out of 10 would recommend
Alaura was so kind and professional, Thanks for the help!
Alaura was really kind and I loved the service
Service pick up at 3am really!? I value my sleep just as you all value my payments.
Shout out to Beverly who is quick to respond to any questions and gets it resolved.
Will not return phone calls and they have been missing pickups every other week.
Talked to a lady named Aluara Estrada on the phone she was very helpful.
How could anyone think its respectable or appropriate to pick up trash next to residential at 130 am?
Alaura was very kind and super helpful over the phone.
Horrible customer service.
This company’s customer service department as well as supervisor’s are the most unpleasant people I have ever dealt with.
Ms. Ashley was very professional and courteous when answering all my questions!
Jessica Cuellar gave wonderful customer service! Very professional and friendly
I called CTR because they forgot to pick up the recycling last week and they actually came by and got it. They are professionals. Thank you!
Spoke with Jessica Cuellar and she was excellent, she answered all questions I had. Thank you again
Very good and professional! Mayra Corpus delivers amazing customer service!!
great company, spoke with jamie and she was very helpful!!
Was very pleased with customer service. Jessica was great with hepling me.
One of your driver’s almost ran me over on a sidewalk this morning. Truck 70. If to research which city agency to file a complaint with.
Jessica Cuellar always answers my questions when I need to know about my trash service. Always friendly.
Jessica Cuellar’s customer service skill are topnotch, very professional and very friendly. She’s the best!!
I just got a “garbage shower” on I35 from one of their trucks. People pay to have their trash properly disposed of-they could scatter it on the highway themselves for free!
Ashley Estrada was the best ! She had answers to all my questions, she was extremely helpful !
I spoke with CSR named Alaura she was very polite and helpful. Amazing customer service.
Great Company, reliable service, helpful customer service! Customer service will go above and beyond to ensure customer is taken care of.
don’t even answer calls, let alone return them…and, when i finally got through after calling 3 times in a row, the answering service rep made up an answer rather than admitting that she didn’t know the answer. brilliant customer service
You don’t think about trash much. But these guys have been picking ours up for 20 years. When we need an extra pickup they are just a phonecall away.
Worst service in Austin. We can’t get them to pick up recycling for three weeks now! Call everyday and they do everything to avoid you. There is not a single soul there who will help you or take responsibility!
Horrible drivers. If they know no one is looking, they will do a very bad job. I have repeatedly had to pick up after them, and their usual act is to only empty one of the two dumpsters…..
Spoke with a customer service rep today Alaura, she was very helpful and friendly. Really appreciate CTR!!
Great company always picks up trash timely and customer service is great. Alaura Estrada is super helpful.
” I just wanted to give a shout out on a a great company that has been very helpful in assisting me with the City of Austins new URO Program!
I contacted CTR’s Sales Rep and within a short amount of time. A personal visit …
This company and their routing department are absolutely RIDICULOUS!! Be prepared for your residence that choose apartment living to be woken up at 3am since that is when they decide to collect the trash!!!!!!!!!!
Great customer service! Jessica Cuellar always helps whenever I have a problem regarding my trash. Keep up the great work!
Ashley Estrada was absolutely amazing! She answered all my questions and was just so amazingly friendly and patient the entire time!!!
I absolutely love this company! The service is impeccable! Especially when I talk to Alaura. She is very professional & so helpful.
There is 24 hours in a day, yet they continue to dump construction waste at 430 in the morning, 20 feet away from where people sleep. I have called the police so many times. According to the city noise ordinance, this should be illegal, but I doubt they care about the working professionals who have to be up early in the morning.
Reckless/unsafe driving….
Ran a red light on slaughter lane going west bound.
Driving at an unsafe speed going west bound on slaughter lane. …
Great Company, Alaura from customer service was great! She went above and beyond to ensure I was taken care of.
CTR is very consistent , efficient company! Employees are friendly kind a goes out of there to solve any issues if any Especially Beverly Ruiz 😀😃 …
horrible service and even worse at resolving ongoing problems.
We have recieved great service from this company for several years. Their rates are competitive and any time we have reach out to them they were courteous and helpful in finding resolution.
I spoke with Alaura on the phone, she was so helpful. Got me set up in a timely manner and scheduled me for next day pick up.
I needed some household items removed from my yard and when I called to get services done, Jessica helped me with what I needed and was very nice and professional with me.
Great Customer Service team, had the pleasure of speaking to Mayra and she was a great help with all my questions. Definitely recommend.
I believe her name was Alaura she was great at giving the information I needed as well as great customer service! CTR could use more like her!😀 …
I called in with a couple of questions to get service started and was assisted with excellent customer service and care from Alaura. It was a pleasure speaking with her and she was very informative
work with them two years always miss pick up
didnt pick up for one month keep calling tommorow tommorow finally manager show up (TROY GARIS) He promised me pick up that day guess what no pick up. worse company i work with so far now i cancelled them.
Alaura Estrada I believe was her name helped me out she was amazing. Great customer service. This company is amazing
They are having a tough time lately coming to pick up our recycling at the apartment community I work at. Then they send you over to dispatch, then you end up having to call back the next day because they never came and picked up the recycling =/
I live in Fern Bluff subdivision on Priest River Drive. The trash and recycling personnel who service my residence are awesome, they come every week on the designated day and are friendly and efficient.
I guess 1 star is appropriate. I mean, they do pick up the trash. THEY JUST DO IT IN THE MIDDLE OF THE NIGHT!!!! They have been contacted numerous times about coming to our neighborhood at completely unreasonable hours, 2, 4, and 5 am to …
I have been with CTR for over three years. Customer Service is excellent, great pricing and Ben Bracher made sure we were compliant with the new recycling ordinance.
Very unprofessional, management would promise you one thing to make it sound like a good place to work, but then do the exact opposite. Way over worked and little pay. No time to spend with the family. 14 hour work days. Insurance is way …
Never used them personally not knew of these d-bags, but tonight I became VERY aware of these reckless drivers tonight. I was driving on I35 s frontage road right next to the 238 A turn off. This moron of a driver did not have his load …
CTR has always been as reliable as clockwork and when I had a question I received the best customer service from Beverly Ruiz. Keep up the great work!
First of all they called me early in the morning twice, then after taking my money and tell us we were getting service. Two days later they called again to say they don’t service the area (when all of our neighbors use them due to them being the only trash service provider in the area). Burn your trash before you use them.
We are experiencing a theft of service. They have dumped our dumpster on the scheduled day and I have been trying to get them out here since last week. I called and Jessica told me I was being rude because when she said they dumped it, I said no all didn’t. Then she hung up on me.
This place has HORRRRIBLE lack of customer service on the sales side. I been waiting for a call back from my REP for about a week now and have yet to see anything. They only have one sales rep who manages EVERYONES ACCOUNT and …
Constantly pick up trash before 7am. I’d understand a 6:55am pickup, but they just picked up at 3:15am on a Monday morning. Last week it was 4:30 and 5am (Mon and Weds). I could go on. …
I called and spoke with a young lady named Alaura. she was super polite and extremely helpful. This was one of the easiest calls that I’ve ever had to make she is definitely a keeper!
I work at an apartment community that uses CTR and we appreciate their hard work. They help us keep our community clean and clear of piled trash and illegally dumped furniture. Its great to know we have a company that we can rely on!
Its been a month since they have not picked up my trash. Today is the 5th time I have called the customer service team. Every time they have the set answer, they will pick up this time. They still have no clue if they service on a Wed or a …
They have not been picking up on schedule but gave them some slack through the holidays, now they missed our pick up again last Thursday and now the trash is flowing over the top and all over the ground. When we called and told them that …
Update:
Never mind, I woke up to the sound of crashing metal and beeping right outside …
I’m a new resident to Round Rock, moving from Pflugerville. Today I had limb bundles set out for pickup. As CTR was picking up the bundles, the strings on one bundle broke and the guy angrily threw the bundle down on the ground and drove on …
We manage several properties through out the Austin area and Central Texas Refuse services several of the multi family properties we manage. We find their services and response time to be excellent and their prices to be reasonable. Jenna …
Jamie Pompa is so friendly and provides superb customer service! If we have a question or need something taken care of with our services she is quick to help and always professional and timely. Couldn’t ask for better customer service!
The rep named Jessica that assisted me was very courteous. She was very helpful and had a positive attitude. My services were taken care of immediately with genuine concern.
I’ve attempted to work with this company for over 2 years with my condo complex, through 2 account managers and 2 sales managers. One thing remains consistent – the intermittent and terribly poor collection service, along with very poor …
I had some old couches that nobody wanted to pick up, so I asked around and someone recommended Central Texas Refuse. Alaura, I believe was her name came to pick them up. She was very kind and fast. If you are to ever use this service I would recommend her.
I’ve had multiple issues with this company- professionally and safety related. Despite their contract with the city stating they will pick up 7 additional items, they will not take anything not in your trash can. Their operators don’t fully …
I don’t often give bad reviews, but this company warrants it. Not only is their customer service inexcusable, they rarely go to any lengths to make adjustments. Just last night, they came to the apartments near our house at 4:14am, and if …
They are completely unreliable and more expensive then most dumpster companies. As a property manager, I was constantly having to babysit the dumpsters to ensure they were serviced. On top of that, the drivers lied about pick-ups, which …
Whenever I signed up for service initially I was billed for the whole quarter. For whatever reason, the representative over the phone accepted my payment for the wrong amount. I received a letter shortly afterwards with no explanation for …
Worse service ever..due to closure of streets for city festivities my trash wasn’t pick up. I asked if next day my service was going to be honored. the lady I spoked with refused and almost hinting me that it was my fault for not letting …
We used this company for years with no problems.
then they changed our pick up time with out warning. Now we are the last on the …
CTR provides our weekly household garbage and recycling pickup, and we are more than pleased with the service they provide. When we have had a question or needed a change in service, Beverly Ruiz has been responsive and professional.
City of Cedar Park has used this horrible trash service for far too long! Our recent experience, my husband called the week before we put out 2 bulk items. He wanted to make sure they could even be picked up or we would have to pay to have …
I contacted the customer service for a pickup outside of regular trash day. Speaking with Ms Jessica Cuellar I was pleased with her concern and care to provide a service pleasing to me and in a timely manner. She explained everything clearly to me. I appreciate that type of customer service.
Thank you.
I have been working with this company over the last year at the apt. community I manage. I can honestly say in my 12 years of working with vendors for commercial needs, this is by far the worst service I have ever received. They do not …
We have used Central Texas Refuse for my building since 2009 and have always been pleased with our service. The routine pick ups are reliable but the real value in CTR is in the customer service. They are always accommodating with the …
Worst experience and service ever. This company’s policy around recycling is detrimental to the environment. How can you expect people to save the environment when you only recycle 1x every 2 weeks? On top of that, you refuse to pick up any …
They did not collect recycling this week for understandable reasons, but never gave anyone a heads up that they were pulling their workers of the recycling route for the week. Again the reason why is fair, but they didn’t bother to inform …
This company has horrible customer service. Our account manager is not quick to return my calls or emails. Every time I call them, they are rude and unaccommodating. I’ve had to call them frequently because they miss our recycling pick up …
I signed up with this company about 9 years ago. They were a small business and so was I. I can’t say the customer service was ever great because you could never get anyone on the phone but at least they came to my area, that’s outside the …
Complex changed trash companies to CTR recently and they havent emptied the bins in more than a month n
Highly recommend. Karen Johnson runs our roll offs and she is so responsive and always on top of things! Thank you Karen!!!
Hello to whom it may consent, my name is Veronica and I just want to tell you how respectful and professional Ashley Estrada was to me over the phone in answering all my questions and concerns! She was very patient and did not interrupt in …
We love our Disposal service provided by CTR! The drivers/collectors are friendly and efficient! Their customer service department is amazing and has handled my personal disposal requests with urgency! Customer service rep Alaura Estrada …
Simply contacted to get pricing for roll off for project! Was passed around and told I would be contacted next day. Called back “next day” since I haven’t been contacted, was told only one person can give prices and she would contact in …
On multiple occasions, driver has completely skipped my house and not collected my trash. Calls to the company continue to go un returned.
I’m sure this is a wonderful company filled with wonderful individuals, but I cannot rate them higher than one star based solely on the absolute disrespectful practice of picking up apartment dumpsters at 345am, waking up residents in …
If I could give 0 stars I would. This company has zero respect for its customers. I’ve called this company over 20 times with issues from our dumpsters but the most concerning is picking up trash and recycling at 3/4am. The company has a no …
This company is a joke! They never show up when they say they will! It’s been weeks and we’re drowning in garbage! Then they show up and try and say they can’t pick it up because it’s too full!?!? Of course it’s full! What are supposed to …
Did not dump the dumpster for two weeks, which I understand, because of worker shortages. BUT they lied about it endlessly on the phone when I’d call to check when service would be performed. I was told they were coming to dump that very …
STAY AWAY FROM THIS COMPANY!
CTR has been our dumpster company for over 2 years. We run a custom furniture …
Their drivers and pick up employees do a splendid job from my observation. My only complaint is that they should publish a schedule so we know if they’re coming Labor Day Fourth of July Thanksgiving Christmas and etc. or if their hours will drop back or if they don’t pick up recycling on holidays.
this company has made my time living in austin an absolute nightmare on earth. being woken up every single day between 3-5am with a jump scare will mess you up. there are city noise ordinances that they don’t comply with. they told me on …
I don’t know why CTR has bad reviews. I have used them for over 5 years and have never had a bad experience with them. Maybe I just have the best driver. Our location has a dumpster year round and we know that somethings they can’t take …
We been calling every day of the week to pick up trash in our Austin cricket ground but they never show up. They promise us to pick up but see the pictures….. hope the management fixes this issue in our ground asap …