An Emotional Support Animal Letter lets you live and travel independently with your pet. Take our 5-minute pre-screening to see if you qualify today!
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
3027 Marina Bay Dr Ste 205, League City, TX 77573
Ive been using CertaPet for a few years to keep my pets ESA status up to date. The whole process is easy and affordable, and the counselor they set me up with to get my Housing letter was so sweet and caring.
I have always owned a dog for companionship and never thought I would need an “ESA”. Or I should say need to formalize the status of my relationship with my dogs. I have been in thearpy for 10 years and have worked through a lot of Anxiety …
This was such a seamless process, and very efficient. I applied for the housing/travel ESA for my pet, I got an interview with a therapist the next day that I felt completely comfortable with, She understood my needs for myself and pet. I am so glad I used this service, I have peace of mind now.
My experience with CertaPet was very stressful free! The survey was a little lengthy, but thorough and personal which was nice. Customer service was a pleasure to speak to and extremely helpful. The certs were accepted by my landlord. The only thing I wish the company had provided was some sort of wallet sized certification card.
I clicked on the link leading to CertaPet and followed very self explanatory instructions to complete a questionnaire. I was given an opportunity to choose the type of certification letters I wanted: just housing, just travel or both. I …
The process seemed quite simple until I found out that all airlines were no longer allowing ESA’s and I had just spent $134.99 to get this certification. I never even spoke to a licensed mental health provider but was informed via email …
Extremely stressful experience with CertaPet. I purchased my ESA letter on a Monday and Wednesday came around and I still didn’t hear from them so I sent an email to their support center. They informed me it could take up to 2-3 business …
Awful turnaround time. Was told 2 business days, then 3 business days, then was told next week. They can’t and won’t help you when you have a deadline to meet. Do not recommend. Don’t waste your money or time!!
I highly do not recommend using CertaPet as a service. I was told that my letter was not valid by my landlord, so I communicated that to CertaPet asking for a refund of my $170. A customer service representative apologized to me, informed …
This is 110% legit! I needed to get my dog registered as an ESA in order to keep him in my apartment not only for my own health, but because he is on the restricted breed list for some odd reason (Saint Bernard/Bernese Mountain dog). In …
Was very skeptical of Certapet at first since I was reading that a lot of online certified therapist is not adequate for a proper ESA approval. Decided to give certapet a try due to their money back guarantee offer&i dont regret any minute …
Overall positive experience. I was hesitant about this at first- seemed a little too easy and I wanted to be sure I was doing the right thing. The detailed evaluation allowed me to be honest and outline my true concerns & address my needs …
Highly recommend!! Our letter arrived quickly and was approved by our airline. The customer service is amazing and the whole process was stress-less. I am happy that my ESA will be able to accompany me and ease my anxiety durring my trip. Thanks CertaPet!
Certapet is a legitimate company and made my ESA process fast fair and easy. Your money pays for an actual assessment and you are evaluated by a licensed therapist. I qualified easily for two emotional support animals since I am already …
My process with Certapet was a fantastic one. I was so apprehensive at first but decided to finally go for it. I am really glad I did. Everything happened very quickly for me, even despite it being around the holidays. I was impressed. Dr. …
I did a lot of research before I decided where to get an ESA letter because I didn’t want to end up being scammed. I decided to go with Certapet and I was not disappointed! I was assigned a therapist very quickly and she reached out to me …
CertaPet made the whole process of finally getting my pet certified as an ESA as hassle and trouble free as possible, but also worked with me to make it very affordable. In these trying times going through typical channels can take a lot …
Highly recommend and very legit! Excellent choice for an ESA certification. Online forms very easy to complete and my telephone call with state licensed social worker very pleasant and within 48 hours. The pricing was competetive and a good value. I will renew next year with them.
Service is legit and amazing! Im 46 and having to move from my life long home due to my grandmother’s death in June 2019 and I was not aware of breed restrictions that some apartment rentals have until I went to check a complex out. The …
Wonderful experience working with my therapist from CertaPet. I have been utilizing their wellness services for three years now and will continue to do so for years to come. I have been able to have my ESA dog accompany me on flights and live in an apartment with us this past year. Thank you CertaPet for your services!!
I paid for my session on Friday. It’s Tuesday and I have to wait another week to set up my therapy appointment.
The entire process was very easy and professional. I had a very pleasant experience dealing with everyone involved and would recommend anyone needing assistance with their animal to contact them immediately.
I felt at ease when communicating with the behavioral therapist. She made me feel very comfortable, at ease, and was very timely with the entire process. I was able to see my therapist, have my interview, and get my certificate the same day. Highly recommend.
Super convenient and smooth process! I was able to get my letter in under 2 days for my miniature schnauzer.
Both travel and accommodation needs were not fulfilled by CertaPet. The doctors they work with might be “mental health professionals” but they are not psychiatrists so the letter is not accepted by airlines or hotels and therefore not …
Pleasant experience when receiving my housing letter. However, apartments can deny this letter on the basis that it was purchased online. When I reached out for support, I never heard back. Check your apartment’s guidelines for accepting housing letters first.
Website is very user friendly! Lots of emails, but I honestly was grateful bc i was never ready to fully commit but when I was, I saw a 15% off discount which was awesome. I signed up, & received a call the next day by a very friendly therapist. Got my title that same day, uploaded it to my landlord and it got approved!
I felt the therapist I spoke to did not understand my situation. He spoke of doggie day care and me getting a roommate, not sure what those things had to do with my dog becoming an emotional support animal. there are plenty of other sites, I suggest you go with one of them
CertaPet was a very helpful and a fast way to get papers for our family dog to be an ESA (emotional support Animal) for me.
The online counselors were good at answering my questions.
I received the paper work in two days after completing the assessment.
I completed my application and assessment on a Thursday and received my letter on Sunday. My assigned doctor was very kind and sent me several resources for follow up care. She also said my landlord was welcome to contact her with any questions. Certapet is a legitimate service, well worth the price.
Wonderful. This is my second year with Certapet. This year the process was so much more quicker and easier. Love the new system. Calling the licensed counselor was extremely easy, quick and efficient. They were very helpful and knowledgeable. Great service
Very very please with certapet!!! Order both my dogs esa laters and the very next day was in touch with a licenced therapist in my state to get my esa’s. My apartments had no problems with the documents. If u need a housing ESA or Travel ESA for your furry companions. Look no further than certapet. Thank you guys so much.
I was truly amazed by the speed and efficiency of the service. I was constantly updated on the progress of my application and the therapist assigned to me was very thorough in assessing my need for ESA and approved me forthwith. I am a satisfied client and can recommend CetraPet without hesitation.
CertaPet is awesome! They are completely legitimate and work with individual forms and housing people. The doctor I’ve worked with has walked me through the processes in great detail. There is no risk with CertaPet. Choose them over all the other websites. It’s worth the money to know it’d be accepted.
CertaPet made the online part a streamlined process that is simple and effective. When I spoke with the therapist on the phone she knew what she was doing and asked questions in kind manner and effectively.
Thank you
What a waste. I would give 0 stars if I could. I wanted to register my dog as an ESA so I could bring her on flights with me without hassle so I signed up and paid the $200. A therapist did contact me and I had my phone call with the …
This experience was GREAT. My stress and anxiety was drastically lowered using CertaPet for travel with my yorkie. They processed my claim with less time than the 48 hour time window – amazing! The letter from the counselor was very well written and professional. I’ve already told many family and friends about CertaPet.
Very smooth and professional process. Everything was complete within 2 days. It started with an online questionnaire, then once this was approved which only took a few hours, a phone consultation was set up. I spoke with a knowledgeable …
I have always wanted to register my two doggies, and Certapet was a fast and affordable option. I received the letter within 48 hrs. Now I don’t have to worry when I move to a new apartment, and I don’t have to travel or even dream of …
The process to get certified was straightforward and simple. However, I wasn’t told when I began the process on February 25 that the Department of Transportation had disallowed emotional support animals on February 1. So I had to scramble …
My therapist Luanne Rossi has been so incredibly helpful and went the extra mile for me to contact my new landlord to make sure I could have both my esa animals with me in my new apartment. She has been so helpful over our telephone …
Certapet was so easy to work with. I am a Veteran with PTSD and my German Shepherd is my security blanket. I had no idea how hard life was without him. I made it 3 days until I threw in the towel and called to get him certified. It was so …
CertaPet is an incredibly helpful and easy process! I am very impressed with my experience and would recommend this company to anyone who needs an emotional support animal!
they work fast and are very helpful i would recommend anybody and everybody to certapet bro
Great experience from start to finish! It was very quick, the therapist was super helpful, and my apartment complex accepted the letter with 0 issues! Thank you so much!
CertaPet is awesome! I ordered a housing letter so my pup would be able to stay with me at my new apartment. My digital copy came so quickly and I got my physical copy in the mail in just a few days! I’ve also contacted them twice with …
CertaPet was recommended by a friend and I am more than happy to have made the decision to accept the invite! The whole process was very detailed, easy and super legit. I was able to share private information and documents in a very …
I’m very happy with the service everyone was extremely compassionate and very helpful and was there to meet my needs.
Thank you to the entire team
I had a great experience with CertaPet. They help get a pet letter for my needs . I do think if you are in need of getting help for getting a companion animal. They well frist review your application then they well see if your qualified for …
Great service! Easy, simple and private. Their therapist, Deborah, that I spoke with to renew my ESA letter, was very kind and helpful. The best part, CertaPet is quick and easy! I am very busy, so I really appreciate how well run and efficient their process is. A++++
CertaPet is the best ESA company! It only took about 48 hours to be assigned a therapist and there was many time slots for scheduling the phone call. My therapist was super nice and was very understanding with my need for my cat. Once …
The process was very quick and easy. I submitted my letter, was assigned a therapist, and spoke to her the next day and received my letters for housing and travel the next day! I highly recommend using CertaPet.
I have been with Certa Pet for several years. I have travelled extensively, & always needed special papers so my ESA dog could travel in cabin with me. Everyone at Certa Pet has always been terrific! …
My experience with Certa Pet was good. I went to the website and filled out my information and assessment and within 48 hours I was approved for my ESA Housing and Travel letter and now I can feel stress free from my land lord trying to remove my Labrador from the property.
I did not enjoy the certapet experience. The technology and application process is slow and outdated. The therapist made me feel extremely uncomfortable and constantly questioned where the letter would be used rather than focusing on the …
Super awesome service, quick and efficient! My Licensed Mental Health Professional was so caring, understanding and even made it a point to let me know she was there for me after this experience. My 8 month old golden retriever has been a …
This was so easy and helpful when my landlord tried to tell me my doctor’s note was invalid. The screening process is the most time consuming part and it took 45 minutes. You wait a day or two after completing your initial screening, and …
I never do reviews on anything but the process through CertaPet was just fantastic! Dealing with anxiety and sleeping problems, my pet plays a huge role in alleviating those issues. CertaPet was extremely nice, and helpful throughout the process making it smooth from start to finish! I Highly recommend! Thank you CertaPet!
HORRIBLE customer service! They never answer the phone, tried to switch states for providers, said they requested it, never heard from the new one. Not worth the time or money, now arguing for a refund for a service they didn’t provide!
Certapet has done amazing job wit walking me though the steps to get my fur-babie certified as an emotional service dog, moving to Florida an lite scared to go alone , so. I found them an ask what to do an they walked me through. now can live were I want an can fly home when I want – that k you an it’s very appreciated 😀 …
It would have been nice if the ‘licensed clinical psychologist’ would have been professional enough to explain why an ESA letter is not really what I needed. I am trying to rent with 5 pets, & was advised by a property rental agent to …
THE WORST EXPERIENCE EVER! Unprofessional “licensed” therapist! I asked if I could be assessed by someone that would actually TALK and explain the process but was denied because once she said no it was over. This “therapist” was gaslighting …
OMG! Really great service from CertaPet. I am moving to a condo in British Columbia where they have a height restriction on dogs, and my dog is a greyhound. She’s been a constant companion for me as I have gone through some very stressful …
CertaPet website, questionnaire and entire process was very easy to navigate. The therapist was compassionate and made me feel totally comfortable to share my life situation . This is a legitimate company that will work with you to …
I recently lost my grandfather to the pandemic and wanted to adopt his dog, Baby, as we share a close bond that has been helping me deal with this traumatic loss. Certapet was absolutely wonderful in allowing this to happen. I was very …
Certapet ended up being an excellent experience. The therapist I was assigned was excellent and made me feel very comfortable with talking to her. It took a few days but ti be expected with a pandemic going on. I would reccomend certapet to anyone in need of an ESA letter for their beloved pet!
I needed a ESA so that I could bring my little boy Milo from the shelter. Within 3 days I had signed up, scheduled a appointment with a licensed health professional, had the appointment, got the ESA letter, had a form from my apartment …
Julia was polite and called on schedule. Process was quick and easy.
I am very pleased with the services of CertaPet! My Doctor, Deborah Levine, has been extremely compassionate, diligent and responds to me in a timely manner! I always feel better after speaking with her. I will definitely recommend CertaPet for any of your emotional support animal needs!
CertaPet is fantastic! Their response time is quicker than they even advertise. I received a detailed questionnaire to qualify me for an ESA. After I qualified, they sent my letters in less than 24 hours! Their customer service team …
I recently started the process to get my pet certified as an ESA. I was so happy with the process from beginning to end. I was nervous to speak with a counselor but she was wonderful. She put me right at ease and the process was excellent. I highly recommend them.
I had a great experience with CertaPet!
Their website is very user-friendly and the turnaround time and communication is quick, polite, and informative. Overall, they made the process very easy and non-stressful and we were able to register both of our animals as ESAs with them!
CertaPet was reliable and fast on assessing, scheduling and approving my new furry friend with a housing and travel ESA letter. The doctor couldn’t have been nicer and understanding of my situation, it really felt like she cared. Great experience, would definitely recommend this service for ESA letters!
Had a great experience with this website. They linked me to a real mental health professional and she gave me resources for treatment in my area, beyond my ESA letter. Very helpful!
Overall the process is very easy. I only took this route because my appointment with my personal counselor is weeks away and I needed the ESA letter sooner than later. The questionnaire asks questions that help the counselors truly …
Went through the entire process, including and most importantly my Trauma History to get certified for an ESA. Only to be told, after full payment and additional items purchased (ESA Vest/harness and additional license, that they do not …
Never got an esa letter . They took my money and I got nothing. I want a refund. They just wasted my time and stole my money.
CertaPet is incredibly thorough and fast with their forms and responses. This is the first ESA resource that I have come across that is affordable and legitimate. I would recommend this company to anyone in need of therapy and support.
Amy my therapist from Certapet is the best one you can have. You can teusy her, she is very listening, nice and helpful. She really helps me to move in NYC with my dog. You can trust Certapet.
CertaPet was such a user friendly website to navigate. It provided me with the necessary connections I needed to help learn more about obtaining an ESA, while also connecting me with other behavioral health resources. It was very convenient …
Extraordinary experience!
Probably the best company I had the pleasure to work with in the past ten years. This was a difficult decision for me to make; not only I need to find a serious …
Upon moving into an apartment with hefty pet fees, timed right after a wedding and surgery, I realized I would not be able to take my cat with me. Via CertaPet, I was able to apply, have an over the phone consultation with a very kind and …
TRUSTED AND LEGIT. it was irritating trying to find a legit site, but certapet is real. It took about an hour maybe more to fill everything out after you pay. Submitted on a Tuesday evening, by Friday I spoke to a dr and was approved. Got my letter that Friday. Hope it helps.
Great service, very friendly and smooth process. Jenny was very kind and supportive.
This process was so easy! My therapist made the process very simple, as did CertaPet as a company, in general. Now I’m able to have my dog sleep with me in the new apt I had to move into. Thank you!
I would NOT recommend using this service. After waiting days to be assigned to a therapist, a therapist reaches out via email saying I need to schedule a phone appointment with her. She only has 1 date with 1 time slot available. I email …
While I wanted to give a better review, this company eroded my trust and lost my business all within the span of 30 days. And, it’s something that could have been 100% preventable. …
Super awesome and smooth experience. It’s been a simple and fast process. I had my ESA letter within minutes of getting off the phone with the LMHP. I was also pleased to know they will fill out any forms requested by the airlines. I’m so glad I was referred to CertaPet and will be working with them for all of my future needs. 🙂
The initial process was a bit of a doozy because you’re a new patient and they want to be thorough, however the therapist I was assigned to understood my urgency and was extremely kind and helpful in expediting the entire process. Renewing …
Quick, easy and great customer service. They ask the right questions and you are treated fairly:
The process to get the certification was flawless, but I was unable to use this with my pup this year because of the nationwide pandemic. I initially asked for a refund, they responded with the price of your ESA Letter Consultation covered …
CertaPet was very easy to work with. Once I completed the online assessment, I had a consultation within 2 business days and the letters shortly after. Highly recommend their process and their mission.
My experience with CertaPet was actually pretty good. Everything was finished within a few days, and I was able to fly with my pup Canela. The only thing is the interview with the therapist was extremely short. I expected them to talk a …
A no hassle experience that yielded quick results. I was assigned to a therapist within a day and was able to receive my letter in time for the holidays. My schedule was well accommodated and my assigned therapist, Jenny Thomas was …
I love CertaPet! They are fast and efficient. I did my ESA letter application on Friday and by Sunday they connected me with a therapist to talk. Immediately after that call, I had my letter in 10-15 min via email. My cat is not an ESA animal and I don’t have to worry about my apartment or pet fees. Amazing !
Absolutely amazing company, got me connected with a wonderful therapist in my area. I couldn’t recommend this company more if I tried. They do things the right way, the legal way and now my little Shadow will continue helping me the way I need. Semper Fi and thank you soo very much for all the help CertaPet!
The process is legit and very quick. The questionnaire is a bit long but they really want to see if you are eligible for an esa. If you are, its a quick and simple process a therapist set up an appointment with me and we spoke the very next …
10/10 recommended. So easy to use and navigate through the website and questionnaire. I was contacted within 24hrs after submitting everything and received my ESA letter by email within 15 mins after my phone call with my therapist. I love …
I just renewed my pups certification last month for airline travel with United. I used it last year with absolutely no problems. The service is easy, quick and absolutely works. The doctors are extremely nice and helpful. When I was looking …
I’ve been struggling to reach out for therapy help over the past few years and was hesitant to apply for an ESA letter. However, CertaPet was the best decision I have ever made to ensure that my son Domino would be able to stay with me …
CertaPet has been so helpful and so professional. They put all my anxiety at ease with the process. I highly recommend them.
What a wonderful company!!! I didn’t know my dog can be an ESA legally even though she has been so therapeutic to me throughout the years. I found CertaPet online and they were so helpful, from the customer service to the therapist, I can’t …
It would take weeks for me to get an appointment with my doctor to get the required paperwork. The psychologist contacted me within hours of submitting my application to CertaPet. She was very friendly and listened to what I had to say and …
I paid up front to speak to a therapist about a letter. It is going on 7 days without no one contacting me or setting up appointment. I keep getting text messages or emails saying 2 days. The website says instant contact. Disappointed in Certa Pet. Not a helpful site.
My ESA works well with housing. But I added a PSD this year for air travel and it does not work. Tried several airlines they do not accept self trained. Certapet says pets can be self trained not true.
I have been diagnosed with depression and anxiety and have been in therapy for years so I felt confident in asking for an ESA letter. I researched for a few hours before choosing a company to provide an ESA letter. CertaPet was by far …
My experience was far from good (don’t let this discourage you from trying them) My issue is with my appointed counselor. She didn’t understand why i would need an esa letter if my apartment accepts pets. Ma’am because I want him to be a …
Very easy process. The therapist was extremely kind and helpful. She told me if I ever needed to talk I could text or call her. I was very hesitant to use Certa Pet but I can now say that they are a legitimate company and work quickly to …
They made the process very easy, and from start to finish it took me about two days to receive my letters. My assigned therapist was really sweet and helped a lot, going above and beyond. It was really fast and they are very through with …
Love Certapet. Not only do they make the process of registering your dog easy, they provide excellent therapists to speak to, they make me feel safe in using their services and the therapist I have spoken to is absolutely amazing. Highly recommended site.
This service is a complete scam. They provided a letter which the airline did not accept because it was missing the address of the organization. Without the address, the letter is useless. When I asked Certapet to add their address to the letter – they completely ignored my emails. Terrible customer service – do not recommend.
Trustworthy site. Would recommend for anyone looking for an ESA Letter for their pet. My therapist was very genuine and cared about my well-being. Very quick turn around time. Was contacted within 2 days of submitting my app and fees. Great customer service! Be honest and open about your life and situation(s).
I am satisfied oh how quickly I was helped. The emails, the phone call with the therapist was quick and smooth and very helpful. I am glad I am able to have my pet with me when I move.
My counselor is awesome and certapet helps me be able to take my service dog on airplanes when they keep trying to make it so it’s harder to do even with ADA. I’ve been with them a couple of years. They will get you the forms you need for whichever airline you choose.
Like other posts I’ve seen just seen a little to late once they get your money they completely forget about you. I was assigned a therapist a few minutes after taking the assessment. She emailed me saying she would be in contact soon to …
Works as advertised, had my ESA letter within 2 days of purchasing the $150 package. It involves having a conversation with a medical specialist. It helps if you are already seeing a therapist.
I have recently used this service for the second time and I absolutely love it. It makes things so easy and simple. The therapist assigned to you seems to actually care about your situation. I have been able to keep my 95 lb german shephard …
Sad to say but I wish I could give 0 stars. The Counselor who was assigned to do my assessment missed the first 2 appointments and called me hours later to conduct the interview. When she called she was very blunt and rude. She wouldn’t let …
My life is significantly better with the help of certapet and Jenny. My work day goes by smoother and being able to pop into a store with my dog when out for a walk is a huge relief and time saver. …
I was so hesitant and skeptical of using this service as I have dealt with a similar company which felt shady. But I gave it a go with Certapet anyway and I’m glad I did! The process was easy and thorough. I liked that I actually got to …
It couldn’t have been quicker, more easy to follow, yet thorough! I was very impressed with the assessment and interview process. My best friend died two months ago, and his siblings are allergic to cats, so my boyfriend has been fostering …
I was having trouble finding a legit website to get my puppy certified for ESA housing. After hearing good things about Certapet I gave it a try as I needed my letter in a pinch. The price was about $200 to get and ESA and PSD letter which …
My experience with CertaPet was a wonderful one, it was fast easy to fill out and it explained all the details on how the process would go. The person I spoke with was very professional and listened to what I had to say. I would recommend …
The process was extremely easy to understand and everyone was very helpful along the way . I was able to get in touch with a licensed therapist who had a quick, and to the point meeting with me regarding my pet . I got my ESA letter within …
I thought the process was thorough and enlightening. The therapist I spoke with was very kind and super helpful.
This is the best service if you need to have your animal certified as an Emotional Support Animal! It was thorough, fast, easy and very professional. …
CertaPet is a great company. My wife & I both have emotional support Dogs. CertaPet reviewed our info, made arrangements to have a consultation, and was very detailed. The staff is very friendly, professional, good natured, and we’ll worth …
I am very angry with this company. They say that within 48 hours you will have your ESA letter; I completed my assessment and paid on 5/10/2021, which is a Monday. Then I waited. Nothing. I finally called then on 5/13, which is 72 hours. …
We just relocated to US from India and applied for ESA from Certapet. The process was quick and hassle free. We received our ESA in 1 day and saved a lot of money on Pet Security Deposit and Pet Rent in the new apartment. …
CertaPet assisted me in ways I could not have anticipated!! I am taking my dog with me on my move to Hawaii and was originally seeking help via a letter certifying my dog as an Emotional Support Animal. …
They were amazing, fast, and quick! I am now able to have my companion and the process was very easy. I highly recommend Certapet! They have a great online website that lets you check status and ask questions. I am so happy that I found this service and will definitely continue to use this service in the future!
I wanted to love this service. A therapist called me as promised within two days and approved me for a PSD letter. Then nothing. Website advertised a letter the same day to download, which don’t advertise if you can’t fulfill. Then I’m not …
The process was extremely fast and easy. I applied and got my letter within just a few days. And the therapist they assigned me is extremely helpful. She provided not only the letter but other options to help with my symptoms. I would definitely recommend Certapet and in fact already have to several people.
I would not recommend CertaPet based on my experience. I feel like I was grifted! …
My appointment wasn’t on time had to call the therapist and email her. When I spoke to her she explained that she didn’t know I had an appointment and she was glad I emailed her. If not I would have never been called. Therapist was nice and …
The initial assessment online is pretty long, but once I filled it out, they contacted me saying I was approved. Super easy. Filed on Saturday, and had the documents in my email on Monday.
My experience was bad. The delay in service made me pay for a service I wouldn’t need. I sent the letter from my psychologist and even so you guys recommended buying the package. But what you send me is precisely an “equal” letter.
And this letter will not even be sent by mail as previously informed.
They are the best place to receive an ESA form. Your guaranteed approval as long as you love your animal and need the paperwork. Three mental health counselor I had was really good too, very caring.
I was able to talk ro someone every moment I called. The therapist was so nice and made me feel important. I will definitely recommend this service to a friend.
I recommend it! It was fast, easy and there wasn’t any hassle. I share my personal experience and health and why my pet is helpful and how much he has helped me through my journey and within minutes I got my pdf file stating that my dog is …
The whole experience was awesome. I’ve been trying to get my psychiatrist and counselor to write me some letters (mine refused and they keep passing me off to one another) I didn’t know where to turn and someone suggested CertaPet. It took …
Hi, I found certapet from a simple google research and trusted them with my funds and my time. The process was fast, efficient and my therapist was very kind and professional. I did not have to wait weeks for a doctor visit, that I …
Calls and feedback were scheduled and delivered on time and in a professional manner. Therapist was concise and very helpful. The process and results were efficient and positive. Thank you!
Great experience with this company. I was put in touch with a psychologist within a day. Laura was very knowledgeable and easy to speak with. All my concerns were addressed. I was approved and received my letter for my psa service dog.
Thank you Certapet
CertaPet was amazing! They handled everything in a timely manner, processed my application, assigned me a therapist, and got me approved within a matter of a few days. The application is lengthy but is necessary so they understand what your …
CertaPet is an amazing platform of information. The staff are awesome at communicating and responding to any questions you may have. Highly recommend!
I feel confident when i had a phone conversation with the counsellor.
It was very easy to fill up the forms and i got the letter in 3 days (week-end in between) I am so happy i can take my dog to the new place.
CertaPet excels my expectations. Bravo!
Seems like it could be a really good way to get official certification, but it didn’t tell me you had to be 18 to qualify until after I already paid for my dog’s certificate and I couldn’t get it. They were quick to respond and say they were giving a refund but I wish it would have been made clear sooner.
The therapist was helpful and the process was quick, but I wish I’d been told more about restrictions on ESAs before I had to pay. …
They were very communicative through the entire process and within a week of applying for my ESA housing letter for my dog I was approved and I was actually given some new information about why my dog helps me so much with some of my …
First, I’d like to say that CertaPet was very prompt when it was getting my money Oct. 6. They snatched that money quicker than you can blink an eye.
Second, now on Oct, 11 I have yet to receive the product I paid for. All I have …
I had an excellent experience with a knowledgeable LCSW on obtaining a PSA letter for traveling w my dog. Highly recommend CertaPet. They followed me every step of the way, and we’re very supportive. 5 ⭐!
They were very thorough in the questionnaire, to make sure that registering my dog as an ESA was the best option for me!! They were SUPER fast at responding to my questions, and helped me to understand what steps needed to be taken! 10/10 recommend!
I had to deal with CertaPet to register my dog as a ESA and whole process looked at the beginning very complicated but once I started, everything went very smooth and fast. To fill out an application online takes only 10 mins maximum and …
CertaPet advertises they will provide you a Psychiatric Service Dog letter and certificate. That is the only reason I paid $149. They only give out Emotional Support letters! I could have saved $149 b/c my personal doctor said they could …
Found the CertaPet process extremely convenient for my particular situation. Even on a holiday weekend, I got great customer service and timely responses. The therapist I was assigned was equally as helpful and quick! I specifically needed an ESA housing letter, and it was approved by my apartment.
I had N amazing experience.I with my depression and other conditions find it hard to talk on the phone I get very nervous before hand. But my therapist I talked with made me feel very comfortable and safe and was extremely friendly and easy …
This company charged me for services AND put me on an automatic payment without my authorization. Fraudulent business practices DO NOT USE THEM!
Absolutely love how easy, transparent and quick CertaPet is! They have helped me (and Ruca) tremendously. Their staff is very responsive, their website is very user friendly, and their newsletter is very informative for ESA owners. Thanks CertaPet!
My representative, Antoinette Montgomery, was very kind, caring for me, who was not good at English, giving me advice, and e-mailing me in detail and kindly about parts I did not understand well. I am very grateful to her.
As far as the company goes- Not bad, but not great. The doctor was very nice and I enjoyed using her additional coping strategies she emailed.
Site was easy to understand and instructions were easy to follow. They said someone would like it me in a couple of days but it’s been a week and I have haven’t heard from any one.
I did the pre screening, got reviewed and assigned to a therapist, made an appointment with and spoke with the therapist and received my PSD letter in less than 48 hrs. The therapist was very professional, informative, and helpful.
Marci Brewer from certapet was great with my case. She was very understanding of my circumstances and nonjudgmental of my flaws.
Such a professional company and the staff is excellent. they guide you through every step of the process. I’m so thankful I found Cert Pet to help me with my ESA certification.
Was charged for registration but was never provided anything and I still have no account. Waste of money 😡. Once they have your money you get no response either, buyer beware especially those on a fixed income, spend your money where it’s gonna count. …
I was nervous about using an online service. I needed an emotional support letter for the purchase of a condo. I looked at several sites online – people were calling me from all over, and often quoted rates that were higher than what was …
At first I was anxious about this process online and finding a legitimate service to use for a housing ESA letter. My therapist that was assigned responded quickly and was very caring. She sent me more resources for further therapy and …
I just received an ESA letter for my cat today. Thanks to CertaPet this was short and simple process and I will now be able to qualify for the housing that I feel would best suit my needs, along with my greatest companion who has supported …
The process was so easy and they are legit! I was hesitant at first but after some research They are the most legit and so I tried and then got my ESA letter for landlord. Easy peasy and Dr. Brown was so caring and competent. Thank you so much again Certapet
Provided exceptional service certifying my ESA. Appointment with therapist for therapy letter was very professional and compassionate. Best service I’ve had.
Very efficient and timely. From the online help to the health care professional everyone was accommodating, and I felt like I was being treated with not only concern but also acknowledgment of my needs and those of my Tori.
Thank you
Was promised it would take 1-2 days to hear from a therapist. It’s been 4 going on 5. I want a FULL refund. I’ll be going to see an actual therapist to help me with my depression , and she can write me the letter for free. Secondly I’ll be …
I had a great experience with CertaPet! The whole process was very quick and my therapist was very nice and understanding. She wrote me a thorough letter and my pup is all set to go as an ESA!
The experience was very refreshing. The therapist that was assigned to me was very transparent and knowledgeable. Now I don’t have to worry about not being able to keep my fur baby. This is a life changing and helpful service that CertaPet provides and that I hope to use again.
Major Delays in Idaho! Submitted and paid last month and still waiting to hear from a therapist. I reached out to Certapet 2 weeks after my submission date for the status since I read many review saying they got a call within a week or two. …
I would highly recommend this site for ESA. You do speak to a doctor and take an assessment to verify you require an ESA certificate. My mother recently passed and I’ve fallen on hard times so this certificate helped so much as one of my …
Fantastic therapists unfortunately working with a really embarrassing and mediocre website with maybe 2 people working there part-time. Promising bundle and/or refund that you will never get. …
Terrible. Was told that my consultation would be within 2 business days. Paid for a document for housing but never got my phone consultation after 3 weeks. Hopefully my refund actually comes through
Certapet made this process so easy and quick. I was matched up with Martinette, and she was so kind and helpful – even with our limited time. I had a session with her, received my letter, and she completed my apartments personal form all within 48 hours. I recommend going through certapet if you are looking to make your pet an esa!
I am blown away with the amazing experience I have had! This company truly cared about me. My therapist took the time to get to know me and my unique situation and she took the time to send me local resources and tell me how to find a …
CertaPet, thank you for all you do! You guys keep me informed of current events that may affect my ESA/PSA Juno and I. When it’s time for renewal, it’s fast and efficient. You have provided me with a fantastic therapist, Dr. Brown, that is …
I loved my experience with CertaPet. I was matched right away with a therapist who was able to read my information I submitted and ultimately got my dog her ESA letter for housing and PSD letter for flying. Would absolutely recommend my experience.
The initial assessment was fast; however, website says turn around for a therapist should take two business days and I’ve been waiting for four business days. When I inquired about this issue with CertaPet, they said my state (CA) is backed …
I first went with another ESA service who took my $159 plus $49 for expedited service, had me answer some questions, and immediately sent me a generic ESA letter on an amateur looking letterhead. When I checked out the therapist who claimed …
Fantastic company, I was able to get the help I needed efficiently. My therapist Hilary was fantastic and listened to me. I was also assigned to Roger Joem for some additional Certapet account assistance and he was very communicative and helpful. 10/10 experience overall. Thanks!
Very professional! This is my third time using CertaPet! After filling out the online questionnaire, you are connected with a licensed therapist from your state to do a short phone interview. I received my ESA letter in my email moments …
I did a lot of research before picking them. I could not be more happier with CertaPet. My counselor that was assigned to me was there anytime I needed her, she was just an email away. Having my Psychiatric Service Dog with me at work has …
I was nervous because I had no idea what an ESA was, how to obtain one, or anything. I reached quite a few sites but CertaPet definitely had me because they are rated by the BBB. This is a great company and I truly appreciate the help. My dog is able to be with me now and I’m so thankful. CertaPet is AMAZING!!!!
I have been hally with CertaPet so far! They have given me all the information I need, they are reliable, quick, and are certified by the BBB. …
Very helpful. I like how they send you options to get the help you need/want other than an ESA. I highly recommend Certapet!
Don’t do Certapet if you are in a rush or if you live in Hawaii!!! I’ve been waiting a week and a half to hear back from the therapist and all I get from customer service is that they can’t promise anything and they will try their best to …
So far, this experience has been quick, efficient, and easy. With something as important as keeping your pet with you, especially a pet that is there for your mental health, this company does a great job making sure they are on it. I would …
Very unprofessional experience.
Paid upfront for a renewal and inquired daily for a week and no action taken from the service. Requested a refund and told I won’t hear back in a couple of days …
11/10 recommend to anyone who, like me or many other cases didn’t have health insurance and needed a note. CertaPet is the most legit company I have come across because I have been scammed in the past, so I was super skeptical but once I …
It’s one thing to deal with challenges that you feel most won’t understand…but to have a need and to have the people that serve you cater to that need effortlessly and without being intimidating is breathtaking to say the least. I’m very pleased with the progress and I look forward to my recertification next year.
Such a pleasant experience. Everything was simple to navigate and the response time was very quick. Completed the process and got my completed ESA letter within 2 days of applying. Great company! Will recommend to anyone.
Very misleading. After I filled out all information for my mother and paid in full, the therapist told me she cannot approve the dog because the dog is mine and not my mother’s. So far I have not received a refund as promised. It needs to …
My experience was a Complete nightmare! If you have ptsd and extreme anxiety their process is a nightmare and trying to get a refund prio to engaging with your assigned staff member ( social worker) is unnerving! Still waiting even though never even completed the interview process.
They advertise like you’re going to get the letter in 24-48 hours and this is not true. It takes for them 24-48 to review the assessment, then at least 4 days to get the appointment with the specialist. The specialist supposed to call me at …
I love certapet. Very helpful in all aspects of getting my dog certified to be with me at all times. Fabulous staff and customer service! Highly recommend.
Certapet made the process extremely easy once I found out where I can get my cat certified as a emotional support animal which was not an easy task they made the process quick and easy would highly recommend anyone looking for this type of service to use them
Was all great until my practitioner got short with me. Said I needed to pay her flaming $50USD to sign a paper my university wanted her to fill out. Would take her AT MOST 4 minutes. $50??! That’s such a rip off, I paid you guys $260 for all of this, and you expect me to just throw you more money?
I am very please with the service.
The therapist assigned to me made me feel very comfortable before asking me personal questions. …
I am new to the process of getting an esa. I read the reviews and felt most comfortable using Certapet. I found the website user friendly and the questionaire process was very straightforward as well. …
I would be very careful about this service. After they charged you and you take the test, they said a “therapist” will call you to finalize the application. You pick a date based on what is available. I had a confirmation for 3.15 pm and I …
I love certapet and their services, I am so thankful for what they do. So many landlords these days won’t allow pets in case of “damage” to the property, when kids cause so much more damage than my little kitty ever could. Thank you for being there certapet!
This is my 3rd year using Certa-Pet and they have been amazing! I honestly don’t know what I would do if I couldn’t keep my ESA with me! The whole process is easy and hassle free not to mention their first rate customer service!! Lucy and I are so grateful!
CertaPet professional Julie Suarez gave me timely responses to every question I had. Amanda Williams, license therapist, was professional, kind and easy to talk to. The questionnaire was quite extensive and took some time to answer properly. I am very happy with this process.
CertaPet was amazing!!! They were professional, informative, kind, and completed everything I needed in a very timely fashion! I highly recommend them if you are trying to certify your pet for anything that they offer!! I give them 5 stars!!!
The website is less than desirable. There is no option to switch therapist. I am still waiting for someone to “review my case” even though I’ve been a customer for years. Customer service is lacking. I feel like they are quick to take your …
We’re very thankful for CertaPet due to the lack of resources in our area. The process from start to finish was quick and efficient. I entered all of my information after hours on the weekend and, by Tuesday, I had my ESA letter and helpful resources from the therapist. We’ll definitely use their services in the future.
Great service, very quick to complete the whole process, after answering some questions. Made it very easy to get my cats certified as long as you have good reason to get an ESA. After my first cat was certified, my second cat was even …
They were very quick and efficient. No trouble completing the assessment although lengthy. Wonderful therapist that was very helpful! The therapist even sent referrals after for additional help. One star removed for price in comparison to other programs.
CertaPet provided excellent service. Their online system works very well. I was matched with a wonderful counselor who was knowledgeable, nice, compassionate, helpful, and supportive. She truly understood what I have been experiencing and …
This is my second year using CertaPet to certify my service animal. They are great and reliable and super fast! I renewed my letter and within hours I received emails to set up an appointment with a therapist! They provide many resources for you and your service animal. CertaPet is amazing and I recommend them to anyone!!
I got my ESA letter from CertaPet the process is simple and fast I have been using them for three to four years now. My appointments are always at the convenience of me the Doctor is straight to the point and there when and if the landlord …
My experience with CertaPet was excellent. My session with my therapist went extremely well and she gave me a lot of support with my current situation. I highly recommend Certapet.
Wasn’t sure about Certapet’s website at first, once I did some research I went a head with their services. The license therapist was awesome not just because I got approved for an ESA, it’s because the therapist wasn’t rushing are session, she wasn’t over talking me. She did her job 100% correctly. Thanks to her & CertaPet!!
Professional , timely and almost stress free. Certapet made the mountain into a molehill. I look forward now to being able to travel and go out in public with my pet .
Haley Neidich was absolutely amazing. She was attentive and made me feel comfortable. I would recommend her as a therapist 100% Thank you Haley.
Certapet is an excellent and caring organization. The PSD process was thorough and professional. I felt confident that they had our best interests at heart.
Therapist was excellent in evaluating my needs and past history. Entire process using CertaPet was excellent. Highly recommend.
Worked hard to find a PhD to help my daughter for SD training but was un=able to help, gave full refund. Very responsive called the next day, helped with what she could and apoligized for not being able to. Great service even though we could’nt seal the deal. No complaints
Edward J Spence
Warning to Utah ESA pet owners!!
Certapet is a great service for other states however they have not reviewed updated laws around ESA’s in Utah. I’m in a messy situation due to this (facing …
This was a terrible experience. I ordered a PSD consultation letter. My assigned therapist contacted me to ask if I had meant to order an ESA letter by mistake, I told her no I was interested in a PSD. She ended up not knowing anything …
It’s a great company if you have your dog already. I was charged for a PSD Certificate even without dog. Website says you can get dog later but not before they charge your credit card. I have no need for this certificate. Better wording …
I am so grateful for CertaPet. I have an upcoming flight and I am TERRFIED of flying. I normally travel with my dog Artie but since airlines no longer accept ESAs in the cabin I did some research and found out that PSDs are allowed on …
CertaPet has helped me to connect with professional psychologists who have been able to assess my eligibility to have a certified Emotional Support Animal (ESA). Each professional has been thorough, capable and helpful. I am very satisfied …
Certapet was so accommodating and understanding! They’re amazing, I really recommend using their services! I was able to have my pet at my apartment in 2 days :)!!
I had hopes for this… I’ll start with the doctor never actually contacted me besides automated messages, 1 email and 1 phone call AFTER I HAD TO CALL CERTAPET SUPPORT (the dr. took days to even send the first human email, took support …
Certapet is legit. Definitely worth the money you won’t have to spend on pet rent and non refundable deposits. The therapist are knowledgable and very helpful with your needs. Definitely is going to be the only place I turn to for an ESA …
Called and Serena the agent very good in her job assisted. She even found me a therapist on the same day . Needless to say got approved for my PSD trained dog the same day. Paid $199 for Housing and Travel Letter. …
I love Certapet. They answer any questions I have very quickly and assigned a therapist to me almost immediately They make it very easy to access your ESA letter once approved and make the process very smooth. I am happy to continue working with them in the future for my ESA.
It took about a week for the entire thing to be processed but I would definitely recommend Certa pet for all legit ESA needs. Goes through a licensed professional so it’s not going to be just a bought ESA letter it is a legit therapist who evaluates your mental health and need for an ESA. I had a great experience overall
I was surprised to see how seamless this process was. Othe sites are fake I feel, with no response back after filling out all the needed paperwork. You can trust CertaPet and feel confident you’re working with true professionals. Thank you!
Hands down one of the best things I could have done for myself and my ESA Lake. My mental health therapist was extremely helpful and supportive. She let me know that she was available for any help I should need. A time in my life where …
I discovered Certapet on the State of Washington Department of Health website and decided to pursue them vs. another company offering the same service. I was definitely skeptical paying over a hundred bucks worried that I’d be out at least …
I have had a terrible experience, and trying to get a refund, and no customer service agent is helping. …
I originally thought certapet was going to be so quick and easy. I paid for. Consultation on the 10th and I got assigned to a therapist very quickly. However it has been now going on 6 days since I’ve been waiting for my consult even though …
The best! Took about two weeks including weekends but I was able to set an appointment with a therapist it was 2 sessions paid for both & she approved me immediately sent my letter within 10mins! My landlords approved & done!
Coming from Chicago IL 😊 …
I have 2 Emotional Support Animals with a letter from a previous provider in CO. I’m moving and need a new letter. I paid $149, met with the therapist and they would only give me a letter for 1 animal (which isn’t helpful). They are …
I received my ESA letter in a very timely matter, and it worked perfectly well to use with housing. I could not get into a therapist for 3-6 months, so this was the best option available. Definitely recommend
I got my money’s worth and more! The entire experience was quick, painless, and efficient. I looked for the highest-rated service before I selected one, and I can see why CertaPet is #1 on so many lists. They exceeded my expectations, and now my sweet boy is protected and will stay with me no matter where I go!
My experience with CertaPet exceeded my expectations. The website is very informative and easy to navigate. The therapist that I spoke to was professional, respectful, and genuinely caring as to why I required their services. I am thankful I chose to use CertaPet and would recommend them to anyone that is in need of an ESA letter.
Just a heads up that CertaPet may not be able to guarantee an ESA Letter within their promised 2-3 business days. Their customer service representatives are friendly and professional. But, they seem to be short-staffed. Whenever I checked …
Amazing experience! The intake process was easy and fast and the conversation with my therapist was a day later, took maybe 4 mins total, but was an informative quality call. She made sure to explain that if I have any trouble with my housing letter to let her know. Great service.
CertaPet has been a life saver. I needed to register my dog as my service pet due to certain health issues. They are very thorough and professional. The clinician they have on staff is great. I highly recommend them! This is my 2nd year using them and will continue to use them as long as necessary.
I have been with CertaPet for 2 year and they are great they were recommended from my niece that have been using them for sometime, so with that said I used them and they are wonderful. I do recommend them too. I did my paperwork and …
I was connected with a therapist the afternoon after I started my application for a housing letter for my cat. A quick phone call and I had my letter within 2 minutes of the call. Super quick & easy. The letter was very professional and did not look even the slightest bit fake. Highly recommend!!