Charles Drew Health Center

Charles Drew Health Center, Inc.

Charles Drew Health Center has been providing health care services to low-income residents of Omaha’s northside for more than 20 years.

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Charles Drew Health Center Reviews ( 232 )

  1. Was told to come in for emergency dental care during “walk in hours”. When I got there they told me to leave as there was no room for me. I don’t think they understand walk in.

  2. Even though it is small clinic, it has medical, dental, pharmacy, and WIC for pregnant women and kids departments. Nurses and doctors are professional and friendly.

  3. The last time I was here I waited for 30 mins after my appointment. Now, I am waiting 15 mins when my appointment was at 8:30am and it is now 8:46am on a Thursday morning

  4. Take For Ever To Be Seen. HALF The Staff Don’t Understand English! It’s A Muti-Racial Background Clinic. Love How They Have Free Condoms In Restrooms And Through Out The Clinic!

  5. You can go here and see a doctor, or you can see a dentist, see a eye doctor, and you can even get your medication here, they go based on your income, and it can even be free, the staff are very friendly and helpful, and the doctors really really good at what they do.

  6. I went to them for a checkup and they did not get back to me in a timely manner by call back I did not get any body was on hold forever and I was number one or number two in line. I called them back and they still have not called me back …

  7. Nurses and staff were rude, wouldn’t even assist a veteran in a wheel chair! Doctors would not refill scripts for my IBS but wanted to give me a bunch of Xanax for my anxiety, that I’ll never take. Very disappointed

  8. African male interpreter no respect for women . Bumped into me with little space to get by in his hand accidentally hit my behind I don’t believe it was an accident. Dr. Ochuba has no respect and doesn’t like to be questioned because he can’t / won’t answer questions about your health.

  9. Tried two drs. Neither listened. Contacted the board they didn’t listen. Dr prescribed medications on more than one occasion that i was allergic to and knew of the allergic reaction. Long wait times. Staff were rude. Never again.

  10. I’ve only done the dental part of this place. It has a sliding scale for financial aid and just having a place like that is worth 4 stars. The staff is super nice too boot so 4 🌟 it is! …

  11. Love someone who is at salvation army adult rehab. THESE folks pulled his broken infected, loose teeth and placed them with dentures . They did it at reduced cost. Still gettin’ the hang of them! There is a lot of help here. Supervised …

  12. Lasting Hope had set up an appointment with a therapist that I dutifully showed up for. I immediately did not like the guy’s demeanor & would’ve left, but for his pushing his chair against the door. When he got up to check something, I skated. Must have been his first day.

  13. Horrible I once worked there and their call center consist of 2-3 ppl only! The wait time is horrible and they are ghetto! Maurtice does not know how to supervise anyone! Their pay is only $10 an hr and they wonder why their drivers dont do …

  14. Could not see dr
    .referred to another .no help.took money.refunded money.104.3 temp.sent to.er.after all day .transferred to another hospital and 11.30 pm.admitted.what happened.

  15. Amazing facility, outstanding doctors and staff… I felt safe and comfortable with the first appointment I ever had there. Definitely worth the visit, after a traumatic surgery, my doctor made feel understood and completely safe!

  16. I had dentures made at Charles drew and they were not very well fit.in the span of 2months i had take them in for repairs 3times.and several ajustments.the wire broke and then they broke in half while i was drying them.cheeks drew said …

  17. Went in to see a Dr about fluid on the knee to find out there weren’t any Dr’s in for this problem. For what I was told I could have done myself & saved myself an extra expense.

  18. They called and rescheduled last minute after waiting over a me and tried to reschedule a month later. Get your guys stuff together! Ridiculous! Dont waste your time here!

  19. I only put a 1star because I had to rate to comment. I take my elderly disabled mother here, there is always a problem with scheduling and the nurses and receptionist are always so grumpy and arrogant. They act like they HATE their jobs and …

  20. I love Charles Drew. The fact that they have health care centers inside of schools is phenomenal. They are always trying to be better. Friendly staff and all docs nurses dental etc. They are very community minded.

  21. I had to take my cousin who was ill for a few days. He told them of his ailment. The first appointment was the next day. When he arrived he was in within 10 minutes. His symptoms were treated and much better the next day.

  22. Dental receptionist are sooo helpful. Thank you ladies so much for pointing in the right direction. The dentist are very friendly. Positive energy from all the women staff I encountered. You all rock!

  23. The best employees, but the worst experience. We waited two hours with a newborn and a toddler, without seeing a dr, before we finally walked out. Their wait time is always this long. It’s a horribly ran clinic.

  24. The service from hospital is poor. You need money and insurance to get results. I called three different times to pay my bill. I even got a confirmation number, but the next month I received a notice that the payment was not recieved. …

  25. Dr. Bradley Smith and his Dental Assistant have been very good to me. I appreciate how gentle, and friendly they both are. You know I’ve been to different dentists and for some reason, I felt more comfortable with Dr. Bradley and his …

  26. This place is always overly busy. The doctors have a tendency to say things like, “Lose weight” instead of offer real world advice on health. Doctor Ochuba specifically made me feel like my visit was a burden and an imposition. He seemed …

  27. Receptionist on the Dental floor is so rude. I had to say excuse me for her to actually respond before that I tried talking to her while standing right at the counter as she was getting my appointment. The dental assistants are horrible …

  28. I went to the dental services for an infected back tooth after a horrible experience with another area dentist. When I called the lady was caring, understanding, and ready to help! I went in the next morning and received the care that I should have been given elsewhere! Thank you very much for the help.

  29. Called to make an appointment and the receptionist seemed totally incompetent. She set me up for an appointment after I told her what was wrong. SHE COMES BACK AND SAYS I NEED A 30 MIN APPT. OK, WELL WHY DIDN’T YOU SCHEDULE THAT? THEN SHE …

  30. I just waited for 4 hours on the phone to schedule an appointment for the covid-19 vaccine to find out that they simply changed their age policy ( 50 and up instead of 18 and up), they should have announced that change at the first of the call, better than wasting people’s time 😡 …

  31. I was worried after reading reviews but my experience was very pleasant. Everyone from the front desk to the nurses and nurse practitioner made my transition from previous Dr to CDHC smooth. I like that they have everything I need under …

  32. amazing staff hello little bit of problems with the Main appointment set up Clinic when it comes to then making sure that every time I make an appointment that I’m on the transportation list I haven’t done so well but the driver Darby you …

  33. Great nurses and caring staff, however the administrators and executive side needs a huge uplift! Lost paperwork multiple times, and communication is horrible. They send bills even after having insurance information and payment info (losing …

  34. I called for an appt. Scheduling said I had one. When I get there they say I don’t and the staff is unwilling to help me when I have 2 broken feet and can not walk. It’s obvious they don’t care about the community bc idk why u wouldn’t help …

  35. Fantastic place to go for health care. Affordable with great providers. Most insurance is accepted, and they offer a sliding fee scale for those who may not have insurance. They also have wonderful dentists, and cater to a very diverse population

  36. Received several warnings not to go here . .. didn’t listen. .. glad I didn’t. Majority isn’t always right. .. they were very helpful wait time wasn’t that long and I was treated without pay. As I don’t have insurance. This place is …

  37. I have a 4 year college degree and have never been without insurance but in March my chronic conditions became beyond my ability to manage. I was referred to Charles Drew and I experienced dignity, and sincere care from the staff. I have …

  38. I currently don’t have insurance and was recommended to come here. My husband works with a woman who used to work here and she recommended I see Leslie Karass. She was amazing and incredibly helpful. They ran several tests and did a couple …

  39. Do not go here. They cancel your appointments and only tell you once you arrive. They assure you everything will be covered by insurance, and then slap you with a $300 bill. They make it nearly IMPOSSIBLE to pay the bill with their …

  40. Kind and helpful staff! I have no job or insurance, and they’re sliding scale rates helped me get the problems with my teeth taken care of!! Dr. McCoy way fantastic! I would recommend them to anyone that doesn’t have a regular dentist or doctor!

  41. I came in for a Covid-19 test and got an amazing experience! At 10am I had a scheduled appointment at a Kohll’s pharmacy where I waited outside for 25 minutes without being acknowledged, and saw the nurse taking multiple samples from …

  42. Charles Drew allowed me to finally work on my health, both physical and mental. Like many, I’ve struggled to maintain health insurance through work, and the few times I’ve had insurance I’ve not been able to afford both the insurance …

  43. We needed rapid Covid testing and they do a wonderful job throughout the entire process. The test was on time and with courtesy, the results were provided in a timely fashion and timing was everything.

  44. I couldn’t be MORE IMPRESSED!! Everyone I came into contact with staff wise at Charles Drew was so nice and professional. I got in at my appointment time, and everyone from the front desk ladies, to the nurses and the dentist were so …

  45. Staff is usually a little snooty, which I put up with because my Dr is professional and nice, but my nurse at my visit today was SO rude that I will not be returning. I have extreme social anxiety as it is, and she was so horrible that I had to fight the urge not to run out without seeing the dr!

  46. I have been here a time or two. This place actually helped me get my tooth fixed when it was not doing so hot. The dentist was very very polite and made sure that all my needs were accommodated to. The procedure was fast and effective. That …

  47. If there was something less than one star, that would have been my best option to give this facility. Three of my kids had appointment for immigration physical with Dr. Philips. After the first visit, they were booked for a follow up in one …

  48. This is a great place for people with low income. They have a sliding fee scale, and the prices are really good. It’s great for your normal health care and needs, and they even have a dentist office. They also offer dental.

  49. They have the worst Call center I’ve called trying to get in contact with my daughters doctor they could not provide me any information they got to the point they kept transfer me over from Department to Department to the point they just …

  50. I made appt and went for services for a sore tooth. They did a bunch of xrays and just a review of my teeth. Said there was nothing wrong with where I was having pain. I was told what my bill would be and I paid that at the time of visit. …

  51. Doctors,are good but the customer service is terrible. The nurses or staff that answers the phones are super super rude, not knowledgeable, about procedures, or numbers, or even answering the phone it took me 4 hours to try to reschedule an appointment. Don’t go unless you have to

  52. I got a COVID test here, and the nurse said it would take 1-2 days. Two days pass and I call as I had not received a result, and the person who answers says that it might be another day, or possibly they got the result and didn’t have the …

  53. Charles dental discuss me , show up they said you have to do x-ray find , do x-ray on teeth done. Then doctor come and say they have to give appointment to remove tooth or fill teeth on another time 3-4 months later. This the thing that’s …

  54. The staff is friendly and efficient. The wait time is so short you barely get seated in the waiting room before they call you back. Charles Drew made it possible to have the treatment that was so badly needed but couldn’t afford elsewhere.

  55. The front desk receptionists are so rude & ghetto!!!! They will legit yell at you about your kid or yell at you cause they can’t hear you. The nurses and doctors are amazing though!! But they need to change staff asap! Their so unprofessional!!!!

  56. I went here because I had no insurance at the time and was having panic attacks. The therapist was nice, but the staff kept changing my appointment times and when referred to a psychiatrist, they diagnosed me for something else than what I …

  57. My doctor moved so I came here for the first time. I called at 2:00 p.m. and was able to get an appointment at 2:30 p.m. same day! Great staff I loved seeing all the women from front desk, to nurses, to doctors. They were super friendly and …

  58. Front desk employees are Rude all times when standing there waitn for someone to ask your questions or check in, they just on the computers ignoring us & most of the nurses are horrible, rude & don’t care about what you tell them. The …

  59. This place is wonderful. Absolutely life changing. 5 years ago I had nothing. They didn’t ask about money or finance they just helped me. I believe I paid a total of $24 and they helped me get a bunch of grants for my medication that costs …

  60. Although it us a distance from my usual community, I’ve found the environment is a lot calmer and easier for me to visit dealing with anxiety. My provider is extremely caring and personal. Nothing I haven’t worried about disclosing to her. (p.a. Theresa Evans)

  61. Worst health center in Omaha i just called to make an appointment to have to have one tooth removed and was told it would be six months till they cant schedule me for an appointment. Why is CHARLES DREW HEALTH CENTER around this company …

  62. I really like this doctors office. I have had such bad luck when it comes to finding doctors who actually care and spend the time with you. I see Dr. Darby on a regular basis (been seeing him for over a year now) and he is great. He asks …

  63. Dr. Askgar has been amazing. My son needed full dentures and they worked with Medicaid to make sure everything went smoothly. He made sure that they fit correctly and looked natural for my 30 year old son. He was patient, caring and very …

  64. Dr. McCoy and his dental assistant have been so amazing! They talked me through the procedure And treated me with kindness and respect. I have never been more comfortable with a dentist.

  65. Warm and welcoming receptionist great help. Busy schedules for the doctors sometimes but they offer an exceptional help with your medical needs professional expertise and that’s a really great thing to have around especially during these hard times that we are facing as a nation.

  66. I had my dental appointment scheduled and got a call telling me the dentist would like to reschedule my appointment. I gave them my availability and continued to schedule me on the days I wasn’t available. Kept getting texts messages that …

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