With over 20 years of experience in the optometry field, we are prepared for any medical situation and will make sure you are cared for with the best services. Ophthalmology and Ophthalmologists on site.
| Friday | 10AM to 7PM |
| Saturday | 10AM to 5PM |
| Sunday | Closed |
| Monday | 10AM to 7PM |
| Tuesday | 10AM to 7PM |
| Wednesday | 10AM to 7PM |
| Thursday | 10AM to 7PM |
6412 Reisterstown Rd, Baltimore, MD 21215
I been going to charm city optical for over 10 years and never in my life have I ever felt so disrespected I was talked over and hung up on I don’t not recommend this company at all to anyone. They will no longer get my service ever again.
From M. Battle: Wonderful staff! My associate was very friendly, personable, and knowledgeable! I absolutely enjoyed my experience. I will refer my family, friends, and co-workers.
The staff was very warm and helpful!! They welcomed me in with open arms and I had my best experience ever. I am 45 now and have worn designer frames since high school. The selection here made me feel like I’ve never owned a pair of designers and they gave me new lenses so I can stop breaking my glasses all the time.
They are the Best!! The earliest your appointment is the better your experience would be. They get you in and out. I Love my charm city optical they are the Best!!!
Charm City Optical custom service is great the employee’s always greet you with a smile they are very helpful. Keep up the great work guys…
3rd pair of Cartier glasses purchased from here. Gold wires, platinum wires, and white Buffalo horn. The experience gets better every time! The staff is very knowledgeable and will make your vision come to light! I’ll be back for my wood frames next! Thank you!
I’ve been a customer with Charm City for years. Without question Charm City has the latest and greatest in designer styles and frames. If you’re like me and need help selecting the best frame for you, you can trust their eye! They always …
This place is a scam. The products are not official. They take your money and then have you wait for a product that never come. Then claim they are the real deal. Their products are not from the real maker. Check you label by the …
I had a great experience here. They told me exactly what I had to do to get emergency glasses within 24 hours every single person who I worked with was kind, helpful, and a great help. Highly recommend.
OMG!!!! I visited Cham City Optical today for the very first time. I was accompanied by my 8 year old granddaughter who was obviously uncomfortable because she doesn’t like using public restrooms. We, against her better judgment used your …
They are friendly and fast. I would recommend anyone to them. This was my first time taking my kids.
The service is nice, but the wait times are seriously ridiculous. Picking up something as simple as a prescription should take no more than 10 minutes.
I have been coming to Charm City Optical for the last 10 years or so and every time my experience have been nothing more then extraordinary the staff and director Lana have treated me and my family like family. The prices are the best I’ve …
I love this place! The staff are very friendly and patient with each client. I’ve been coming here for years with my children. Now that I’m getting up in age and my eyes are letting me know it, Charm City is the place to go! With social …
Everyone was very helpful and friendly at Charm City Optical. I was a walk in and was in and out with no problem. Special shout out to Asia. She was very patient and helpful in helping me pick my frames. I couldn’t see clearly because my eyes were dilated.
Absolutely hate this place I wish I could give 0 stars had a 12:15 appointment finally got tired of sitting and waiting I walked out at 2 o’clock they kept putting people to the back while I was already waiting drove 30 minutes away for …
I would highly recommend this store to anyone hunting for the perfect pair of new glasses! My experience with Charm City Optical was nothing short of amazing.
A lot of my friends have been loyal customers there for years and I always …
Every staff member were very respectful and kind. They treated like I truly mattered and I genuinely appreciate their kindness and professionalism.
EXCELLENT CUSTOMER SERVICE!!! Very professional and fast service. The cleaned up after each patient to help prevent the spread of covid 19. Kathy was amazing. She was so patient helping me pick out my frames. The ophthalmologist was awesome …
I just wanted everyone to know about my experience at charm city optical. First let me start my saying Ive been shopping there since 2015 it’s always a 5 star experience I have my own sales associate who works with me every time I make a …
Absolutely worst service ever. The owner, a woman was incredibly rude when we asked to look at Cartier glasses. She requested our ID, as if we would try to steal the glasses and became condescending and rude when she realized we wanted to …
I have been a patient here for YEARS but my last encounters with here have been nothing like i am used to . I recently purchased contact lens for the first time i went through the process and when i damaged one called and was told i have …
Charm City gave me the best service.The COVID precautions was a great setup I felt comfortable and safe. Once I was taken back they quickly took care of me, They wiped down after each client. The staff was very friendly ..Big shout out to …
I had an awesome experience at Charm City Optical. The entire staff was kind and very professional. Ashley was very patient, kind and professional as well. I was able to purchase a nice pair of glasses, that was within my budget. Thanks Ashley!
Meghan was very attentive to my sense of style I desired for my new frames. She actually picked the perfect pair of frames for my taste and wallet. She was also very thorough professional and genuinely all around just great. I will always ask for her when I return!!!
Amazing place for eye exams, ophthalmologist checkups and the biggest and best selection of frames!! All the staff is very attentive and willing to go out of their way to provide you with the best service and experience. This is the only …
Very good service, professional and helpful staff. In and out quickly, I like that.
I been coming to charm city since I was a kid.! Always polite and have great customer service.! I’ve watched them grow and expand over the years and everyone that they have brought on their team is so courteous and nice. Today I worked with …
I came in to purchase a pair of frames before my trip and needed them in a hurry. They had a great selection of frames with a quick turn around! Olivia was amazing! She was so patient, friendly, and made me feel comfortable. She carefully …
I got the best customer care at Charm City. They were totally packed with appointments and still fit me in for a walk-in. I had to wait, but they did not forget me. The COVID precautions made me feel comfortable and safe. Once I was taken …
Had an appointment for my 7 yr old today. Pediatric side was wonderful. It’s when I went to pick out glasses that it went down hill. The young lady that was helping me told me I had a copay. The amount of the copay didn’t sound right to me …
Julia is a rude receptionist I have called multiple times and requested to speak to a Supervisor and each time she says she cant put them on the phone. I have ordered contacts weeks ago I need trials. Legally I shouldn’t even be driving …
Very over priced and if you didn’t buy from them they price gouge! They sell in a black community and over price merchandise!
They are convenient if you need glasses quickly and do not want to wait weeks (if you’re paying out of pocket) but just from my experience some of the staff is rude & acts as if you’re bothering them if you ask a question. I personally saw …
I have been coming to Charm City Optical for more than 10 years and never been disappointed. Exceptional service and selection which never stop to improve. I drive more than 3 hours from New York and it’s worth it, always leave with new shades and complete satisfaction. Great work by the whole team there that is seen and felt.
Oh my goodness!!! I am very impressed with the service my disabled son and I received today. I had a very hard time locating a facility that accepted my son’s insurance. From the time I made the appointment to the reminder call and with …
I had a great experience with them.They are very professional, give you good advice and go above and beyond in choosing the right frames for you. They have a huge selection for any budget and taste. Recommend them to everyone, will only use them from now on!!
It was a very smooth process I was in and out and about an hour very friendly staff very patient. I will definitely come back again and I will recommend others to this location. But I will say the selection for the eyeglasses that are …
Jen was awesome, she has great customer service and even though it was closing time she was patient with me and my son and helped us, ensuring we knew all our different options!!!! Thanks Jen!!!!!
The young lady that helped me today, was very pleasant to my mistake breaking my glasses. She was very helpful, kind and made sure I was happy with all abt my visit. I am so pleased with the visit. This is the place to go when you need all ur needs to be met. They work with you regardless of your situation. Thanks a bunch charm city🥳💯👌 …
Please visit Charm City Optical. Customer Service was Great. If you are looking for designer frames with “A1” customer service this is the place to visit. All of Employees are all pleasant. But my favorite was Lana.
Came in today to have my lens changed because my frames broke, after going to my original optometrist and being told that they no longer sell the frames I had so they could not fix my glasses. The receptionist here placed my lens in a brand …
I don’t really write reviews about establishments but I’m going to write about my experience at this establishment. I went there 3 weeks ago for an eye exam for contacts and glasses. After paying for my glasses I was told my trial contacts …
I RARELY write reviews but I had to do so in this case…
If there was an option to give a negative 5 stars I would have done so! …
Just visited Charm City Optical for eyeglasses repair and received outstanding customer service from the receptionist. Quick service and professional feedback from staff about the condition of my lenses. I trust and appreciate the care and …
This was first time visiting Charm City.
I went in for an eye exam. The staff was completely kind , very helpful & they told you what they was going to do step by step. …
Just had an eye exam at Charm City Optical. When I arrived very pleasant customer service and the doctor was excellent. When it was time to pick my glasses MS. ALLA VERY RUDE VERY UNPROFESSIONAL and just MEAN. I would never as long as I need glasses ever come back to CHARM CITY OPTICAL
I think it’s best optical store in Baltimore!
Lots of glasses to choose from. Excellent service. The assistant Innessa was very professional and help me to find right glasses very quickly. I like the way …
Munis provide excellent customer service! She didn’t rush me and she took her time finding the right glasses for my face structure. I’m very happy with my purchase.
Hi,
I ordered new glasses yesterday and Megan was the best. She was professional and demonstrated excellent customer service. She was patient in helping me select …
We didn’t have a long wait time. Ashley was very professional. She gave valuable advice as I was undecided about what type of frame I wanted. She explained the lens options extremely well which saved me some money. She took the time to …
I have never been at Charm City Optical before .
Today was first time and I really enjoyed the wonderful service that they provided me with . The staff their are very professional . Thanks for all your service.
The wait is short the young lady that waited on me was very polite and professional and my glasses was repaired within the same day thank you
Always a good quick experience. I was in and out in about 2 hours and had my new glasses within 24 hours.
Charm City Optical is one of the worst Optical.places in the US. The manager is Rude and so is her Staff. After scheduling an appointment on Dec 10th for 2 and getting a call from Charm City, telling me.that my appointment is for 1:45. I …
Asked for my PD to be measured and was refused, something so simple. Will start buying my glasses from Zenni from now on.
First time in this facility, and met with pure ginune concern for my care. Professionalism outstanding immediate attention to personal effects of my vision. I was in and out within 2 hours and my glasses were ready the very next morning by …
I’ve been going for about 12 years now. I’ve NEVER had a bad experience until lately. My last visit Manager Lana threatened that if I didn’t take down my bad experience review that she’d release me as a patient back in March 2022. I …
The Staff was awesome..Thank you guys for your service Referral my coworker and family members to Charm City Optical…Thanks for you generosity…
Asia customer service was wonderful and she was very knowledgeable. She explained everything in a way that I could understand with no questions. When I asked a question, she was able to answer the question. I loved how she was with my 7 …
The customer service alone is more than enough to be a repeat patron.Then their is the selection, all top shelf, truly something for everyone. Let’s not forget that frame and lense service is done in house, so you get your glasses back …
Very patient, knowledgeable about the product even help with suggestions and showing us different glasses. My husband and I are very picky,she didn’t complain when we ask her to get more glasses multiple times to show us. Great experience overall,!
Charm City is a good place to visit. They are very professional with great optometrists. The service I received today were of good quality and great customer service. From the moment I walked in the door, the counter person, optometrist and …
Neat, clean, professional employees. A good choice to go here. It was a little lengthy once I got done with the tech waiting for the dr. All in all it was good.
Everything from my husband’s and I eye exam, to picking up our glasses 2 days later, and everything in between was great and the customer service is fantastic. Communication is awesome and the selection of frames are outstanding. We would highly recommend Charm City Optical to anyone looking for ask of the above.
First time that I need glasses and it was a good experience. Will see you’ll when it’s time to pick up my glasses.
I’ve been coming to charm city optical for over 20yrs the staff are wonderful I live in Baltimore County and I’m still a customer here
No stars at All. Appointment was fir 3:15 didn’t get called till after 5:30 I was the last one to leave. Only gave 1 star so I can post
I’ve been going to Charm City Optical for years, and their top tier service has not wavered at all. Their phenomenal quality service and expertise are unmatched. I can tell that they are very careful about who they hire, because everyone …
I love Charm City Optical. I have been going there for years to say the least. Since the Pandemic of 2019 l didn’t keep up my regular appointments; however, l just made my first visit back this Saturday. I was over the moon. Hallelujah! …
I was very happy with the exceptional customer service that I received. The representative took her time and was very patient with me while I searched for the perfect pair of designer glasses for my husband. I would definitely recommend …
Came back after calling and being given attitude on the phone I come in and have to deal with seemingly the same woman with an attitude I have been coming here for my sons glasses but this is my fist time as a patient and after this I willl …
The best service EVER. i love how quickly your glasses are ready. There selection of frames ARE amazing. Ashley was so patient with me, and picked out frames GALORE for me to try on. She made sure I was absolutely satisfied with my …
Horrible service I had an appt instead of calling me and letting me know they couldn’t accommodate me ahead of time due to system issues regarding my insurance they made me drive all the way to my appt just to let me know I have to …
I love the frames here I’ve been getting my glasses from charm city for years very helpful place in the years that I’ve been coming I only had one problem but it was taken care of ASAP. Nice place
Per usual allStar service. Munis was awesome. I appreciated her honesty and her great customer service. But most importantly I valued her patience and expertise.
EVERYTIME I get glasses from here, they break the same way and they want me to keep paying $80. Or I have the option of waiting 6-8 weeks for another pair. Do not go here worse customer service.
My experience with Charm City Optical is always a pleasant one. The assistants are very helpful, attentive, pleasant and full of energy. I was in out for an eye glasses repair/replacement in 15 minutes. I would suggest Charm City Optical to all!
Charm City Optical use to be my favorite place to get my glasses from, but they are to commercial now. I enjoyed coming here way more when there were only a few employees and they were more of a small family business. Now it is time for me to move on to somewhere else.
Great overall experience. Employees are very nice especially the one that helped me. They take their time in making sure your needs are met. Quality of service A+. Fast eye exam. Def recommend them.
First time visiting Charm City, after I checked in it took no time to see an associate who was kind, professional and listened to my concerns. In no time at all I had new frames at a very reasonable price and was out the door. I was there less than a hour. That was so appreciated. Will definitely return if I require their service
Staff is friendly and the craftsmanship appears to be excellent, but they fall short in communication skills. I was advised to make an appointment rather than do a walk in, but after making the appointment, I was received as a walk in and …
Designer glasses galore not good for me. Staff is very knowledgeable and nice will always give you the best deal. Quick turn around for getting your glassed to you sometimes same day.
Ms. Sid was very polite and helpful when my daughter was a little unsure about her glasses. She was very pleasant and polite. Knew policy and rules when it came to using my daughter insurance which was nice because I have been to places …
‘long-time, loyal customers of all the great team at Charm City Optical. Even after we moved, we always come back for all our eyeglasses. Great service, thoughtful advice, reasonable prices & friendly staff. 100% recommend!👍 …
Representative was knowledgeable and very helpful. I am going tell my circle and others about Charm City. Wonderful experience!
I HAD A VERY PLEASANT AND PROFESSIONAL EXPERIENCE WITH JENNA
SHE IS VERY PATIENT AND SHE MADE THE VISIT WORTH COMING. SHE GIVE EACH CLIENT HER UNDIVIDED ATTENTION, I WAS ALL SMILES LEAVING CHARM CITY OPTICAL ‼️ …
Our experience with Ashley was phenomenal…she was extremely knowledgeable, helpful, and most of all patient! We will most certainty be back to see her.
Service was very good except for the delay in delivery. Glasses used to be delivered in 3 days but now 10working days. Glasses are better than the ones acquired in Australia.
It was quite pleasant. The young lady who waited on me was so helpful ☺️ She picked out my glasses for me I really love them❤️😉 …
I always have a good experience when I go to Charm City. Who really gets excited about paying for glasses but the staff that I’ve personally encounter are always pleasant and very helpful.
The wait was a bit long considering I had an appointment. However the Doctor was thorough and pleasant. Clerk was patient, professional and helpful in selecting frames.
My experience was great! She explained everything to me about my glasses. I will definitely stay a satisfied customer
I had an appointment and still waited 2 hours to be seen.
When I went to pick up my glasses, I could see the lens wasn’t fit into the frame correctly. Two different associates insisted it was and refused to fix it, …
After over 25 years of patronage…I am officially done with CHARM CITY OPTICAL. Although, you serve the community well and have been for years. Your customer skills are horrible and condescending,with overtones of shade. You take our money …
Today 12/02/2022 I went in to get a repair
They were rude and said that the person who waited on me was afraid for her safety because I asked for someone else to speak to about getting a copy of my …
If I could give no stars I would. This place is very unprofessional. Even with an appt customers are subjected to unusually long wait times, even prior to covid. Today I was told I wouldn’t be serviced because I came in 3 days ago and paid …
I went to Charm City Optical this morning to pick out new eyeglasses for myself. I signed in as I was supposed to. I began looking for new frames when a young lady called my name. I went to the counter and she told me that once I finish …
I was leaving, because they were really crowded when I walked in. I just really wanted to purchase some glasses. I was sitting in my car and the your lady called me. She was pleasant and knowledgeable. I ended up purchasing some glasses.
I went to charm City optical to buy glasses with my insurance. I walked in knowing that I was going to have to pick out some ugly frames because with the insurance I usually don’t have many choices… But I was surprised by the great …
I went to a competitor. Should have known better. Wish I never went to the other guys. They tried to upsell me and I would have to wait almost 8 weeks for what I wanted in addition to paying almost 800 dollars. Hmmmm. Enter Charm City …
If ever you want to feel two inches tall, be made to feel like your are less than and treated like trash, go visit City Charm. I’m not sure the clientele they are used to servicing but you’re treated as a thief the moment you walk in. The …
Charm City Optical was very professional, all the staff members were very polite and welcoming during my son’s visit. They served us in a very timely fashion. I was very satisfied with the service here and highly recommend them!
I visited Charm City on 8/26/22 for an eye exam and glasses. All of the staff were great, especially Clarissa who was knowledgeable, friendly and efficient. I will definitely return again next year!
Absolutely 🤗 Awesomeness! I wasn’t sure we’re to start let alone what glasses to pick. They make my nerves at ease as well as my decision making also. No pressure just results. Great place to get glasses! 😊…. No they not paying me to say this lol 😅 …
The service was good. The wait was a bit long. My 1:30 appointment was not taken until 2:45.
On the positive side, the staff really cares about you and will do what they can …
I had a very good experience at Charm City Optical. The staff were very friendly and professional. I had an eye exam for a new prescription and selected a very reasonably priced pair of frames. Looking forward to getting my new glasses!
Our experience at Charm City is always great. Today we had the pleasure of working with Ashley. She was so pleasant and patient while working with my 5 year old to get her a new pair of eyeglasses. We will definitely be back!!
Charm City Optical is very busy. But it’s for a reason, it’s because they are the best! Everyone, including the doctors are professional and friendly. They will accommodate you to the best of their ability no matter what your …
I have been coming to charm city for years every since I was in high school. My grandchildren now comes to charm city, what a wonderful family business. The glasses are always stylish & a great selection to choose from. I would like to Thank Ashley for her wonderful service today.
Been a loyal customer for years. Now they became popular. They have become rude and demanding. I was demanded to sign in just to look at glasses while they were in the case. When asked what frames were for men, the lady bragged about how …
Always courteous and professional. I’ve never had a long wait period to be seen. My whole family uses Charm City because they have great selections, good prices and very knowledgeable people. I have never had a bad experience there. I recommend this place to anyone!
I bought 2 pairs of glasses in 2015 or 16. I still have them and in good condition. I just bought 3 more at a reasonable price. You can work out payments if you are consistent if the prices for the frames are a bit too high to pay flat out. Customer Service is still Decent over the years 👌 …
I enjoyed my experience. My son actually went here before a few months before and he said nice things about his experience. So I switched eye Dr’s. And I’m glad I did! From start to finish. When I came in the door. The people at the front …
I loved working with Jen she was absolutely wonderful. The only reason I wouldn’t make this five-star is that the owner seem not to have full confidence in Jen who is detailed customer oriented and goes the extra mile to give the customer …
I took my daughter here and Jin took care of us. She was extremely helpful and pleasant. She had a spirit that could light up any room. My daughter said she is the nicest person she has ever met at a business. The entire staff customer was excellent. Thanks charm city.
Jen was so amazing and upbeat. I was having a meltdown because I broke my glasses this morning and she was very pleasant. She went above and beyond working with your lab techs and was able to get me new glasses within an hour. I really …
I have driven by Charm City Optical for years but I never ventured in until last Friday. I decided that I wanted some stylish frames and I was hoping to find what I was looking for. I was greeted warmly by Munis and she helped me find the …
Always a great experience at charm city optical. This was the second time that I came to get glasses for my daughter. The young man who did her initial exam was very friendly and polite. Dr. AZ was a little less warm and did not open the …
Alla was amazing! She was the absolute best! Very knowledgeable about brands and styles and have strong expertise in the clinical aspects of eye wear. They have a wide selection of luxury/designer brands and the priced just right. Niche …