Lenox Hill Radiology offers medical imaging exams at 25+ centers throughout the metro New York area. MRI, 3D Mammography, PET/CT, Ultrasound and more. See more
Read More| Friday | 8AM to 5PM |
| Saturday | 8AM to 2PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
230 W 17th St, New York, NY 10011
Great staff
Receptionists are rude!!
Been waiting 45 minutes.
Incompetent and unprofessional! Save yourself the time and sanity.
Reviews are correct. Staff is useless and slow.
Good service. Their website is broken on mobile.
Have NEVER had a bad experience with this place.
Awful never return calls and billing is a nightmare.
2 1/2 hour wait to get a mammogram. Unbelievable.
Pretty awful never return calls and billing is a nightmare.
Kind staff. Wait not too bad. Clean facility.
Efficient. Kind. Clean. Highly recommend.
Waiting two weeks for an appointment and then they make me wait for 45min….
Complete disregard for timing and schedules. Have waited over an hour so far with no technician in site
Straightforward and friendly. I’ve had only positive experiences.
Wait times are offensive and the staff doesn’t seem to care.
This is the worst place ever! It took me 3hrs to do a breast ultrasound!!!
Extremely late… I am here waiting for more than 45 minutes and staff is rude when you ask how late they are.
This place is terrible, I’m here for 30 min to get a copy of my results, and the lady at desk is so grumpy and don’t even take my name.
I have always had an excellent experience with many visits over many years.
This place is horrible I’ve been waiting since 12:30 to see get a mammogram it’s now 3:48pm still haven’t seen a doctor.
Very long wait! I had an appointment at 11:45 it’s 1:15 and I am still waiting.. very frustrating
The worst service I have ever seen in my live, wrong information, the staff do not have idea what they are doing. I don’t recommend this place.👎👎👎👎👎👎 …
Sitting in the waiting room for one hour after scheduled apps. time. Will never use this facility again.
The wait time is horrible every time I come here. 1hr+
The worst experience I ever had , waited almost 2 hours then I left without doing the MRI
I was referred by my doctor for an ultrasound. Jerika was sweet and made an uncomfortable test bearable
I had to wait over an hour for an x-ray when I had a referral due to an inefficient check in system
in my experience at this radiology it was clean, prompt and the staff was nice.
Friendly and Professional Staff, both appointments were timely as scheduled.
Very unprofessional!! These morons didn’t even send the results of my wife’s ultra sound to our doctor. Its been 3 weeks. These people are not professional!!
They did not give pre-visit instructions for an appointment that required them! Had to wait over an hour because of it.
I’ve been here for close to 2 hours since my appointment was set for.. this seems to be business as usual. Awful.
They told me they would call me with results . I waited over a week and when I called back they told me “it’s at your doctor’s”. I also requested an extra disc ….NOTHING. A sign of the times.
Today I am waited for my result for 14 days, the question is did you lost my test resolt. I wish there are 0 stares in google rate
I had an MRI done at Chelsea Diagnostic. The staff were pleasant and helpful, and the procedure was done quickly.
this place is clueless in so many ways! terrible working with them. My doctor still hasnot received my films from over a month ago!
Worst place ever. Avoid at all costs. Zero respect for their patients’ time or wellbeing. Would never set foot here again.
I came early because I thought my appointment was earlier and still ended up waiting over an hour past from when my original appointment was. I always wait more than an hour here. The wait is terrible.
I received great service from all the personnel
They were kind and clear explaining everything
The place was clean and tidy
Great experience
I’m not sure what everyone is talking about but I find the staff friendly, professional and prompt. Where else can you have a mammogram and the radiologist comes in herself to explain a questionable issue?
APPT WAS 1245, CAME EARLY. GOT TO SEE DRS TECHNICIAN AT 145….SHE PROCEEDED TO TELL ME THE DR CANNOT SEE ME UNTIL AT LEAST 215 AS THEY ARE BACKED UP. I GUESS CUSTOMER SERVICE IS NOT PART OF THEIR PRACTICE….
UNPROFESSIONAL DO NOT GO TO THIS PLACE THEY ARE SO RUDE AND DISGUSTING THE LADY AT THE FRONT DESK IS TRASH
Awful for mammography specially if you go on Saturdays.The radiology I had rushed and it was like less then 5minutes just taken the 3Ds picts.
Had an MRI and it was quick and smooth. My big problem is that right now I am trying to get through by phone for an hour and just get busy signals.
Terrible – of the 5 times I’ve been got his place it’s never had less than a 2.5 hour wait. It’s unbelievable.
These people are unwilling to do anything more than they have to. Especially the lady in the billing department. She is super unfriendly. Her life must be as miserable as she tries to make other people’s.
I had an appointment
Or so I thought
I sat waiting …
Highly recommend & I want to give special recognition to radiologists Francoise & Emmanuel- professional, caring, highly skilled, take pride in their work, and genuinely care for their patients.
I have no idea why all the bad reviews. Not only is the place immaculately clean, I’ve never had to wait for more than a few minutes and the staff & technicians have all been exceptionally professional.
Left for almost an hour waiting for an ultrasound with no consideration that you are forced to sit with a full bladder almost 1 hour past your wait time. Unacceptable.
-I unfortunately didn’t even make it beyond the reception area to receive the scheduled procedure before finally walking out the door –so therefore I am unable to speak to the quality level of technical work performed here BUT that said, a …
Just don’t go here if you have open network. I waited for more than 90 mins, they forgot to tell me to drink water, and they lost my paper work! I didn’t get my test done.
Have come here for years. I only stay because they have my records. Horrible wait time’s every single time.
No one knows what’s going on. I needed contrast dye was told to pick up in radiology then sent to pharmacy now back at radiology. I’ve been a patient here 20+ years. Since Trinity took over they obviously to not train their staff in communication
I have been waiting more than an hour, staff doesn’t care and asks you to go to the technicians to be get scanned. Highly unprofessional office during the week.
I’ve been trying to get copies of my radiology reports. Can not get a live person. A recording says leave a message and will call back within 48 hours. I’ ve left 2 messages with no call backs
I am a most satisfied customer as 1. the wait time was reasonable 2. the exam thorough and competent3, the ambiance and courtesy very good .I’d go back again should there be need.
It was the worst experience I ever had with these kind of services.
They made mistake after mistake in terms of scheduling, etc. and, to end it in the same note, they lost the medical files I have brought with me from another radiologist.
Unbelievable.
Have had many mammograms and a biopsy here, over many years. It was always excellent. I was very surprised to see so many negative reviews.
One star is too much for this horrible place . Interestingly , I saw a quality assessment questionnaire next to a plexiglass box overflowing with responses , however it appeared the box had not been opened in months – that says it all . One …
my dad used to go here but his doctor moved but i want to understand wen someone has dementia why don’t u guys treat it or give him a brain scan wen he rambels and talks abunch of nonsesense why didn’t u give him a BRAIN SCAn ? and why …
My Doctor gave me a referral to CDR. Based on the awful comments of the people who have been provided such terrible service at reception and in interminable waiting times, I tore the referral up!
I have been a patient here for a decade. Yet,
I am exhausted by the fact that they are always late by over an hour. And one certainly cannot turn up an hour to compensate for the time lost.
The wait was longer than ideal for a scheduled appointment however the staff and attending were friendly and respectful
Just called to make an appointment and was asked all my information BEFORE telling me if there’s an availability for the date I wanted. Give the receptionist my information to be given a 1:40pm appointment and was told to come at 1:20pm to check-in and wait for 20mins before being seen. What kind of nonsense is THAT????!!!!
Mammogram was extraordinarily painful a year ago.
Do they have the latest equipment?
I’m not supposed to scream! …
I’ve had several scans at Chelsea Diagnostic Radiology over the years. I’ve found their location and hours to be extremely convenient. The facility is clean and the staff are helpful and accommodating.
This place has no regard for anyone’s time. I was given a 9:30 arrival for a 10:00 MRI and it’s now 11:15 and I’m still sitting here. No updates or anything. Never again, this place is horrible!
Horrible. Waiting 8 days for the result of a mammogram. Repeated calls from my doctor haven’t gotten them to fax the results. Waiting time for the appointment is not better.
I tried to obtain my medical records and I was hung up on and disconnected several times. I have been using them for years. Finally I was connected to someone who was willing to assist me and will mail the records to me.
My girlfriend had an appointment for 4:30, we came at 3:00 since we live in Jersey. & have sat here for 3 hours. Still have yet to be seen.
Great technician, clean and modern facility. I had almost no wait (5 minutes?) on the second floor before being seen for some imaging.
They make you fill out forms even if nothing has changed such as address, phone or insurance info
And there’s only one person at the front desk which delays everything and for …
I used to like this facility, but they booked me for a Saturday ultrasound and mammogram. When I got there, they said they couldn’t do the ultrasound. Then I came back for ultrasound and the woman at the front desk was impatient and rushed and rude. Appointments don’t start on time. Never coming back.
Absolutely one of the worst experiences I’ve ever had. I was herded without information onto a floor without anyone to check in with, I was merely there for four hours without apology. …
complete utter disrespect for patients and their work hours, they keep you waiting for hours. This is not a first-come first-serve clinic, and yet the waiting time is always at least an hour. They are sexists in their policies. Always making you late like the MTA!
Criminals- stay away. Chelsea will tell you when youhave your exam that there is no cash deductible for your insurance. Years later- years- they will send your account to collections, having not once notified you. If you then stop by the …
I have been here 3 times and have had generally fine experiences, except the wait times (usually an hour or so after my appointment time). So, go here if that is still the most convenient, but I would factor in about an hour of just waiting before being seen.
I had a chest X-ray on Monday. Today is Thursday the films are not yet delievered to my doctors office at One Medical. I was told the film would be sent Monday yet it never made it. My Drs office at One Medical Group 35 East 21st NYC …
They take walk-in and if a walk in arrives before you they will ignore your appointment. Nice technician though. Also, they failed to send my results to the ordering doctor’s office until I called to request it.
Incredible place. Clerical staff is professional, friendly and efficient. Technicians are kind and caring and do their best to make you feel comfortable during what can be inherently uncomfortable time. …
The place is clean and the wait times much shorter than they used to be, but they are horrible about sending results to my doctor in a timely manner. Just this year, I have had to chase them 2 times to get reports to my M.D. That is just unacceptable. I will no longer be using them.
Appointments are never on time. In my last visit I was Waiting for one hour after appointment time scheduled 3 weeks in advance, and they let me know that I have to stay for 2 more hours waiting because the radiologist was not there. So why did they schedule my appointment that time??
I had an 8:45 am appointment this morning @ Chelsea Diagnostic. When I walked in I was greeted with a smile & good morning by the front desk agent Claudia. Claudia made me feel very welcomed. My Radiologist on the 2nd floor Francois is the …
This place didnt send my results to my doctor even after the radiologist said they will after one day.. But one week after, nothing.. Another thing I did, I called to schedule for an ultrasound. Front desk didnt sound very helpful. Was …
Not sure why some reviews are so bad. This may be the 4th time I go there for various radiology work and I have never had an issue. Everyone is very pleasant and professional. There is indeed a wait but it’s really not so bad compared to other practices.
Reception is terrible- in spite of telling her I could faint after fasting due to extremely low blood sugar she just shrugged and said I still need to wait for another 90 minutes without being permitted to eat anything. The test I’m having …
I would like to say that i had the most wonderful experience at C.D.R this past Saturday. I went in for a Ultrasound and was over whelmed by how nice and cheerful the staff was. I was taken in right away didn’t have time to even sit and …
This place is horrible! I arrived on time for my MRI and had to wait about 45 min to an hour to be seen… meanwhile, the whole facility seemed eerily empty! not sure why I was waiting so long. Didn’t see another patient the entire time I …
Patient health/medical/physical details should be noted in every patient’s medical file so technicians can be aware in order to better prepare patients for mammograms from year to year. -Also for my last two mammograms, over the past year …
DO NOT GO HERE. I HAVE NEVER GIVEN A NEGATIVE REVIEW ON THE INTERNET.
I was referred here for an ultrasound after experiencing pain that I thought was …
This was the worst experience to date for my very first ultrasound. Do not schedule yourself bc they take walk-in clients who then will delay you up to 75mins. I just walked out after being here for 80mins,45mins of which I sat in a open …
This is not the first time I have used Chelsea Diagnostics. I have usually found the staff friendly and helpful. The consistent problem with the facility is schedeling. You get a firm appointment and you still wait hours. People walk in …
Called twice to make an appointment. The receptionist needs to get fired. She is so rude and unprofessional. I asked if they had an appointment on a certain day and her response was to laugh. With all the radiology places in Manhattan, why would anyone go here?
Excellent experience this past week. I had a Mammogram scheduled and was seen at the time of my appointment with no wait. The front desk staff and the technician were all great! I will definitely be getting all of my tests done here.
A mill for women’s radiology procedures. My last visit ran 1-1/2 hours late. About 15 robed women in a waiting room without enough chairs. One of the two radiologists I was to see was very late, ‘out-to-lunch’ so I was eventually told. I …
I had a 2:45 pm “appointment.” I arrived at 2:30. It’s now 4:00 and I’m still waiting in the waiting room to be called. If they were running 2 hours behind, they should have said something. I could have run my errands in the area or stayed at work longer and not lost the whole afternoon.
Zero interaction with the patients waiting for over an hour and a half. Totally unprofessional behavior, including a loud rant, from one particular representative when asked a simple question. Definitely choose another location for your …
Chelsea Diagnostic Radiology did an exceptional job processing me as a new patient during check in, x-ray and eventual discharge. Professional, kind and courteous staff. All this in the midst of the Pandemic. They take great care to ensure everyone is safe and protected.
Worst experience ever in a medical office. Waited over 2 hours after my appointment to try to get an ultrasound, by that time the office was quiet, with maybe only one more patient waiting. I then sneaked in the area where the mamos and …
Very disappointed with the ethic of this group. They schedule their test but when you walk in the tell you your appointment is a half an hour later and they are running an hour late!!!!!! Really….I work for a company that referred many, …
They seem to do a good radiology job, but they never sent my results to my doctor. I wasn’t aware of that until my next checkup a year later. Also, they asked me to arrive at 7:40 a.m. for an 8:00 a.m. appointment, presumably to undress, …
The bad reviews of this place are correct. Rude inefficient and I finally just walked out. Not interested in being treated like s*** by front desk personnel. P.S. Several hours after leaving I got a call from a technician, apologizing and …
I should have known that when the nurse started yelling at me on my first visit, I was in trouble. Just a horrible experience. I have a lifelong needle phobia and when I tried to describe how I best can take a needle being inserted in me …
They are too slow and walk around like they are on vacation. I’ve been waiting for a sonogram for 30 minutes and saw a patient, who was here after me be seen before me. I think the facility needs a better manager who Is patient focused …
I made what I was told was a 7:30 appointment which I concurrently noted in my calendar. When they called to remind me I was told I had a 7:45 appointment. I arrived on time and proceded to wait until nearly 8:30. I had purposely …
Wow, no apologies here. I changed my appointment early this morning to an earlier time when I arrived at that time and checked no one said a word. I waited 50 minutes and asked what was going on. The receptionist said she would see 15 …
Just confirming everyone else’s comment about the horrible wait time: 1hr if you’re lucky, more often closer to two hrs. The technicians themselves are good and friendly, but the place is run absolutely terrible and I moved on to somewhere else.
I arrived to my appointment only to find out they were running more than an hour behind. Nobody bothered to call me to let me know, I would have easily switched things around and come in an hour late. They then proceeded to tell me I’d have …
The only reason they are getting 2 stars is the receptionist was incredibly sweet and apologetic. It should never get to a point where you wait 2.5 hours to get an MRI. Whoever is running this place is a money-hungry disgrace to the medical community and deserves the terrible reviews. Heed the warnings and go elsewhere.
It gets one star for a reason. I’m assuming the practice doesn’t actually read their reviews otherwise they’d do something to improve their quality of care. There’s no reason to have patients waiting for over an hour and a surly desk staff …
I have been going to this center for years. Every medical facility has a wait time. Being mindful of that I don’t chose hours that are the busiest. I have never had a problem at this location. I have always had great experiences and very comforting staff. It’s the only place for me to go.
I have always had excellent experiences at Chelsea Diagnostics. The desk staff are very courteous and friendly. Francois, the main X-Ray technician, is courteous, welcoming, and professional. The X-rays are done instantly. Wait times for me …
I am currently in my 2nd hour of waiting here. Do not come here. They are unable to manage their appointments and scheduling effectively. They are making people sit for hours in a shared waiting room in the middle of a pandemic. This is my last appointment here.
Received a script from my knee doctor and since this place was convenient I went and got the x-ray. I was assuming that they would send the x-ray directly to the doctor. After waiting for about 3 weeks, I called my doctor and he said he …
Worse experience ever and I haven’t even gotten there yet! They call me less than 24 hours before my appointment to tell me that I need a medication from my doctor before my procedure. They couldn’t tell me that when I made the …
I arrived today Oct 14 at 1:15 PM for a 1:30 PM appointment.
I filled out the required paperwork in lobby, went upstairs to put on an exam gown, technician François did the x-rays. Francois explained all details and …
I arrived 30 mins before my appointment as they requested. I then waited over 90 mins to have my MRI done. I was supposed to wait for the report as they told me I would be able to do so. Since it ran so late, the doctor had already left, …
Today was my second time there, and the experience was as wonderful as the first! When you first walk in there is someone who lets you know which floor you need. Both times I was on the third floor. Once was for a mammogram and the other …
I’ve had a number of mammo screenings done here, always on the third floor. While the wait time has been a bit excessive sometimes, I feel the quality of the care I’ve received has been excellent: kind, courteous staff – especially one …
Waited over two hours for my appointment. On top of that, they billed me incorrectly for my service and have received two letters and four phone calls from my insurance co. saying the codes are incorrect and need to be rectified. They …
This is my first review online, period. I’m not high maintenance, I’m a very easygoing patient. So the fact that I am writing a HORRIBLE review tells you a lot. …
Horrifying billing experience! They are fraudsters!!! To start with they assured me that the X-ray suggested by my chiropractor is a standard procedure and will be covered by my insurance. Well, guess what? In a month I get a bill where …
This place is a complete shame. I arrived one hour and 15 minutes in advance and it was not even called at my appointment scheduled time. Lots of people arriving late for their appointment and still having the privilege to be attended in …
I have had mammograms and ultrasound twice @ Chelsea Diagnostic and both were as fantastic as they can be.
The technicians are extremely friendly and thorough, they take the extra step of …
Don’t tell me it’s because of covid. Have been coming here over 5 to 6 years. Every single time every single person except for the technician is extremely nasty and rude especially the reception person at the front desk. Forget about the …
After being a patient or the better part of 10 years, I’ve finally lost my complacency and am writing a negative review. Waiting time is never less than one hour. Desk staff is surly. Technicians have that “I hate my job” grumpy …
I find that the staff here is highly unprofessional and unpleasant. I was told that their policy requires you to have doctors referral even though my insurance said otherwise. However, after I was given their fax number to have the referral …
I had gone in for an ultra sound today. My wait was not so bad, I was told the appointment would be about an hour. I arrived at 7:50 and was out by 8:30. Jerica helped me and was so amazing and sweet. She made me feel comfortable and relaxed. I appreciated her help!
I’ve been going to CDR for several years. The wait time has always been excruciating, but my encounter this morning was the final straw. First, after an hour of waiting in the hospital gown, I was informed that they didn’t have my referral …
I’ve been here three hours and there’s no sign that I’ll be seen anytime soon. I understand delays due to technical problems or over-booking. I just wish the staff were nice. They work in a place where patients are terrified. We’ve had bad …
I recently accompanied my aunt to an appointment for a mammogram and had the most amazing experience. The young lady who registered us was so helpful. My aunt forgot her prescription and she went above and beyond to help us get a new one …
My wait time wasn’t too bad at 45 min ( appointment was 2 I was seen at 2 45). Not terribly friendly or welcoming reception staff but my radiographers/ technicians for my ultrasound were really thorough and very nice.
I have been going to Chelsea DR for many years, and I feel I need to share my opinion. I’m pretty surprised by all the 1 scores. Yes, I’ve had to wait a long time occasionally, but a long wait is not the norm. (Wait times were longer before …
Arrived on time for appt. The check-in was a mess of no signage or informed communication by staff. Was sent to every floor. The staff shifted my tests. So when I arrived for my initial sched test at last, I was left to wait again for over …
Waited an hour past my appointment time for my ultrasound, but my tech (Jerica – I hope I have her name right) was great; very knowledgeable and good at her job as well as being very personable. I’d rather wait longer for a technician who …
Been going here for three years. Had a mammo this week. My appointment was for 4:45; I was done by 5:00. The tech who was very professional apologized for my wait, as if! …
This place is really difficult. I didn’t want to change to another facility since I didn’t want to transfer my medical records, and the convenience of this location is nice. I’ve been coming here every 6 months for a few years now. Each …
Set aside 3 hours for dual procedures. They are very nice, but there is no communication or updates explaining the long wait. …
I have been here twice and the first time had to wait a long time, this time was much faster. I found the staff to be very friendly and competent. I just called and talked to the receptionist and again was met with a kind, warm and caring individual who showed me compassion. I would recommend the place.
I keep coming here because its conveniently located but the office is so poorly managed it’s infuriating, and makes sense to travel, the front desk is always behind they never know what they are doing, you’re always waiting even if you’re …
I was a walk in and was told it will be a 20 min wait. I noticed all patients after me were being told this same time. I began to realize this wait time was not realistic. Even people who were picking up discs were told 20 mins. When 50 …
The technicians are very good but the management / scheduling in this place is the worst! I have been going here for many years and have watched it steady decline. Last year, I waited over 2 hours for a standard annual mamogram. When I …
I am still waiting for my appointment (currently in the waiting room) now going on 2 hours. It’s extremely rude and disrespectful to have an appointment time and then no regard or attempt to stick to that especially when you’re fitting it …
Do NOT ever go there. I booked an appointment for a sonogram one month in advance of my scheduled date. After I arrived, on time, I was made to wait in a gown in the waiting area for 2 hours and still was not seen. I had to leave for …
Sent by W 13th Street Urgent Care for an xray. Was told there was a 10-20 minute wait time. After 45 minutes I was given paperwork to fill out. Then was sent upstairs to wait, not a single other person in the waiting room.The 1 minute xray took 2 hours to complete. 26 hours later still waiting an expedited report. Very disorganized.
Upon arriving there was nobody behind the reception desk after waiting approximately five minutes a woman appeared and stated she had been to the bathroom. I was then sent up to the second floor to fill out a paper and was then told to …
If you enjoy long waits, reservation times that are not honored, and unpleasant staff who talk to one another while working with you this is the best place for you to come. Otherwise look to any other option. Health is important but as we also now know your mental health matters too, so do yourself a favor and never come here
I had an appointment at 8:15 A.M. which I was on time for. I waited 2 HOURS until I finally said something to the very rude, very bored receptionist. Finally they see me for a mammogram but then leave me waiting for my ultrasound. …
I have been here twice. Each time upon check in, the female receptionist on the 3rd floor ignores that she has people standing and waiting to be checked in. She doesn’t even acknowledge the patient with a good morning or please give me a …
Feels a bit run down, but effective and efficient. Takes walk-ins without appointment (assuming your doctor gave you orders). Friday at 4p, it only took 35 minutes to walk in, get an x-ray, and walk out.
I canceled my appointment, extremely rude.
One star just to be able to post – zero star is more appropriate.
Either highly understaffed or inefficient staff. You will get at least a 1 hour wait time. Half of the time the reception is empty. Only giving 2 stars because it is a clean facility with a comfortable, socially distant waiting area. Would not recommend.
I called in the morning to book an X-ray referral. I was told no need for scheduling, just walk in before 4:30pm. When I arrived at 4pm, the place was closed and an employee told me there was no tech on site, shrugged and shut the door on me. Waste of time. Go somewhere else.
No care for patients, seems everyone there is unhappy to work there. Ask you to show up 15 mins prior to appt, then keep you waiting 30-45 mins past appt time. Stood at reception desk ignored by the TWO people chatting for 10 mins! 2nd …
Giving 2 stars only because the front desk and technician were both professional, helpful, and nice. The total time there was a bit long but that’s partly because I had to wait for a new referral to be faxed. They said they sent my results …
If every complaint you receive is in regard to wait time, why don’t you do something about it??? I’m writing this after over an hour spent in the waiting room. Patients should be able to make appointments for X-rays—rather than just …
Absolutely lovely experience. Not only was I able to schedule an appointment next day that fit with my schedule but everyone from the receptionist to the radiologist were incredibly thoughtful, professional, and caring. Above all, was in and out in 30min – even with waiting for doctor to review my scan.
Always have to wait. My appointment was scheduled for 9 am. It is now 10:18. Still waiting. Employees are also bickering in the hallways for everyone to hear. Additionally, They make you bring a printed prescription from your doctor. Most people do not have printers. That extra step is really annoying.