Worst customer service, very unorganized, to make an appointment you are put on hold for nearly 30 minutes then to be transferred to someone else or your appointment to never be put in the computer
I’ve called the pharmacy close to 100 times and they never answer the phone. Then when you leave a call back number they don’t contact you back. Honestly can’t figure out what they have the phones for.
I called to reschedule and the last asks for my birthday and etc and I tell her then she says you want to reschedule and I said yes then she don’t say anything I sat in the phone for 18 minutes waiting for a answer then I asked if she was …
Taking my dad to Cherokee since 2009, they are just couple good doctor working there but because of their poor management good doctor don’t stay there and leave, in the past couple years they changed my dad’s primary doctor 5 times because …
Dr. Patel is reserved but I don’t see her as rude. They are a busy facility and there is a wait, but I’ve been to very few doctors where I did not have to wait.
I am a patient @ the east-side location on Martin Luther King Blvd. I really have not had any issues with that location nor @ the western ave location. I have to say as far as my personal experience that they have been very customer service oriented.
Receptionist need better people skills! Patience assistance need better service.calling for an appointment needs to be easier.And better service for your patients, REMEMBER NO PATIENTS NO JOB NO PAY!!!! Try to serve better!!!!
Told me they would charge me based on my income but thats not true! $170 to talk to someone about potentially coming in for regular therapy sessions. This place does not care about your mental health everyone that works here need an attitude adjustment
WORST SERVICE!!!!! DON’T EVER GO HERE. I tried to get an appt. and at 11:30 am and they told me to call at 8:00am. I said why can’t u just tell me if u have one in the morning while I have u on the phone. The people are very rude and …
If I can give half of a star I would. The nurses I’ve dealt with are incompetent. The reception needs to work on their social skills. I cannot wait to get the chance to switch. Horrible experience in two appointments in a row!!!!
Gee, let’s see, they make you wait an hour for a half-hour appt, don’t even apologize for it, keep you on hold on the phone for 15 minutes every time you call. I cancelled my appt and found another therapist’s office that actually honors the appts they make.
I just tried to schedule a first time appointment, and my call was re-routed SIX TIMES (not exaggerating) in the course of doing so, multiple times it was re-routed to the same extension that had me waiting to speak to a person, only to be …
I think that the service lacks training and concern for the patients. Some doctors act as if you are a burden to them. Dr. Patel is a very rude and could care less about seeing a patient. I realize that the facility is understaffed, but …
Wonderful healthcare professionals! Pharmacy is always there to help and get your prescriptions as fast as possible, they even make it a point to remember you!
After being a patient for years, I was, without any notice, considered a new patient because I hadn’t had an appointment in the past 6 months. I was calling for a routine refill and was denied. When I tried to schedule an appointment to …
Trying to get an appointment with a doctor is just about impossible. They tell you nothing is available to keep calling a for a cancellation, which I have bee doing. I have been sicks for a couple of week. I have already been to the …
Worse place ever I had to walking to get appointment I walk-in at 11:30 a.m. didn’t see anybody till about 2:45 rude treatment from the receptionist extremely rude not only to me but others as well. Just because we don’t have insurance …
The most caring and loving community of people you will ever meet! Thank you God for these hard workers giving back to their community. I love you all!
I give the pediatric behavorial department 5 stars. They got me in quick and Bobbie Ramsey is amazing. She is so great with my son who is Moderate Non Verbal Autistic. She is so nice and always answers any questions we have in detail and a way we can understand!!
The parking was very convenient on the I was here. I was impressed with the thorough, quick & convenient virus precaution procedures. Also the polite, helpfull kindness I was greeted with. The same carried on through my appointment & …
I saw two NP’s (Nurse Practitioners) at this location. Both did not send prescriptions in and I had to play phone tag for seven hours trying to get things straightened out. I stood in line to check in with the receptionist and was not …
Mgt needs help. To high of turnovers. Misuse of power all the way around. Men who feel like they can bully women are the worst kind. My doctor Ms. Casey is great I come here bc of her. Starting to think I need to find a new pcp though bc this place is not good.
I have never in my life experienced what I have experience with Cherokee health. They are the most compassionate , caring, helpful. Loving people I have ever come in contact with. They work togeth to not only help repairs broken people . …
I take my 7 month old daughter here to see a certain Dr. Although I absolutely love her doctor and would not want to go anywhere else, the scheduling process needs a whole lot of work. After your appointment they say someone will call you …
I called and asked for help with the MAT clinic. I went through all the initial interviews,and the process has taken 3 weeks….I desperately need help with my addiction…well my appointment to finally go and get help is tomorrow and they …
What a joke! They call themselves a primary care provider but never do anything besides send out referrals. Scheduling labs or x-rays is a joke. Keep being told I’ll get a call to make an appt but then when I call to make it since they …
If you are going here for Neonatal Care Run the other way!!! This place is disorganized, unprofessional, and not a place where you want to go for care about your baby! I walked out on my appointment to attend else where . If you want a good provider and your baby to be safe and healthy with proper precautions do NOT book an appointment
I’ve been going to this place since 2016. That’s 5 years now… asking over and over for a good allergy test and at first they claimed I needed to see a specialist because they don’t do that there. Then the next time, they said they weren’t …
They’re understaffed and move slower than the DMV as a result. That is not an exaggeration either. Also due to the understaffed facility the care and thoroughness is lacking
go to cherokee in maynardville if you want to be treated like a child by people who lie, who would rather you live with impossible blood pressure. since i’ve started dealing with these people, it’s been nothing abut a hassle of …
I am an RN. I now go to Cherokee and the care I’ve received there is TOP NOTCH! I have never been treated so kindly and caring in an office before. They have some really special people in the office. I am so grateful for the services …
My 1st visit was about 4 months with a double ear infection & high blood pressure. Everyone I encountered during my visit were friendly & very helpful. Since that visit I’ve went back at least 3 more times for other concerns & I’ve got an …
Dr. Caudle is amazing. He basically saved my life and my baby’s life. He sent me to the very best doctors. I wish he could’ve delivered my baby but because of him we are healthy and happy. The women’s clinic is absolutely amazing, patient, …
I meet the therapist told her I want to visit in office never again only over the and can’t won’t fill out paperwork to help with my job even thought it’s a mental health problem that’s why I have missed work she would have known more if …
Waited 2 months (june&july 2022) for a appt only for the therapist to cancel day of 15 mins before the actual appt and not follow up. Then told the new appt would be 2 months out.
I’ve been using Cherokee Health on Western Ave. Off & On for probably 10 yrs. And I must say, the Staff has Always been Friendly & Very Welcoming. I’ve never had Any Problems here. I absolutely recommend this Facility to Anyone in Need of Health Care. 😊 …
Dr. A. Kolaric is the best I have ever had she take care of her patients,she listens and she is good. Her nurses are friendly and kind. Keep up the great work you all are doing. Thanks Dr. A.Kolaric
(Translated by Google) care with patients
(Original)
La atención con los pacientes
(Translated by Google) Toooooo long again
(Original)
Takr tooooo long
(Translated by Google) Toooooo long again
(Original)
Takr tooooo long
(Translated by Google) Very good service
(Original)
Muy buen servicio
Lol its a joke
Great doctors
Great place
Great dr place
They are great……
Terrible customer service don’t send anyone here
rude for the most part and not very friendly towards the patients.
First appt. of the day and so far are forty-two minutes late. Not a good beginning. Still waiting
Karmi Patel was a wonderful Doctor to me and the people are always nice to me!!
They are very good facility but the customer services toll free are not good.. the waiting call time are very long..
A very large facility but staff is helpful and your treated like a person not a number.
Very nice people although have to say appointment thanks a freaking long time.
Worst customer service, very unorganized, to make an appointment you are put on hold for nearly 30 minutes then to be transferred to someone else or your appointment to never be put in the computer
My primary care physician and place I fill my prescriptions.
Terrible customer service skills. I would never send my loved ones there. Very rude and unequipped to service the public.
Didn’t have to wait at all
Really great place.
This facility is very nice, there doctors and nurses are very kind and understanding..Good environment..
I’ve called the pharmacy close to 100 times and they never answer the phone. Then when you leave a call back number they don’t contact you back. Honestly can’t figure out what they have the phones for.
Never again,I’m finding another theopist .these keep running around,and never notified me of change of appointment.
I called to reschedule and the last asks for my birthday and etc and I tell her then she says you want to reschedule and I said yes then she don’t say anything I sat in the phone for 18 minutes waiting for a answer then I asked if she was …
This is the Walmart of health care
Taking my dad to Cherokee since 2009, they are just couple good doctor working there but because of their poor management good doctor don’t stay there and leave, in the past couple years they changed my dad’s primary doctor 5 times because …
Dr. Patel is reserved but I don’t see her as rude. They are a busy facility and there is a wait, but I’ve been to very few doctors where I did not have to wait.
I am a patient @ the east-side location on Martin Luther King Blvd. I really have not had any issues with that location nor @ the western ave location. I have to say as far as my personal experience that they have been very customer service oriented.
Receptionist need better people skills! Patience assistance need better service.calling for an appointment needs to be easier.And better service for your patients, REMEMBER NO PATIENTS NO JOB NO PAY!!!! Try to serve better!!!!
Told me they would charge me based on my income but thats not true! $170 to talk to someone about potentially coming in for regular therapy sessions. This place does not care about your mental health everyone that works here need an attitude adjustment
WORST SERVICE!!!!! DON’T EVER GO HERE. I tried to get an appt. and at 11:30 am and they told me to call at 8:00am. I said why can’t u just tell me if u have one in the morning while I have u on the phone. The people are very rude and …
If I can give half of a star I would. The nurses I’ve dealt with are incompetent. The reception needs to work on their social skills. I cannot wait to get the chance to switch. Horrible experience in two appointments in a row!!!!
Gee, let’s see, they make you wait an hour for a half-hour appt, don’t even apologize for it, keep you on hold on the phone for 15 minutes every time you call. I cancelled my appt and found another therapist’s office that actually honors the appts they make.
I just tried to schedule a first time appointment, and my call was re-routed SIX TIMES (not exaggerating) in the course of doing so, multiple times it was re-routed to the same extension that had me waiting to speak to a person, only to be …
Super staff and a patient must be patient in these times. Best healthcare in East Tennessee. Caring and protocol are exceptional.
I think that the service lacks training and concern for the patients. Some doctors act as if you are a burden to them. Dr. Patel is a very rude and could care less about seeing a patient. I realize that the facility is understaffed, but …
Wonderful healthcare professionals! Pharmacy is always there to help and get your prescriptions as fast as possible, they even make it a point to remember you!
After being a patient for years, I was, without any notice, considered a new patient because I hadn’t had an appointment in the past 6 months. I was calling for a routine refill and was denied. When I tried to schedule an appointment to …
Trying to get an appointment with a doctor is just about impossible. They tell you nothing is available to keep calling a for a cancellation, which I have bee doing. I have been sicks for a couple of week. I have already been to the …
Worse place ever I had to walking to get appointment I walk-in at 11:30 a.m. didn’t see anybody till about 2:45 rude treatment from the receptionist extremely rude not only to me but others as well. Just because we don’t have insurance …
The most caring and loving community of people you will ever meet! Thank you God for these hard workers giving back to their community. I love you all!
I give the pediatric behavorial department 5 stars. They got me in quick and Bobbie Ramsey is amazing. She is so great with my son who is Moderate Non Verbal Autistic. She is so nice and always answers any questions we have in detail and a way we can understand!!
The parking was very convenient on the I was here. I was impressed with the thorough, quick & convenient virus precaution procedures. Also the polite, helpfull kindness I was greeted with. The same carried on through my appointment & …
I saw two NP’s (Nurse Practitioners) at this location. Both did not send prescriptions in and I had to play phone tag for seven hours trying to get things straightened out. I stood in line to check in with the receptionist and was not …
Mgt needs help. To high of turnovers. Misuse of power all the way around. Men who feel like they can bully women are the worst kind. My doctor Ms. Casey is great I come here bc of her. Starting to think I need to find a new pcp though bc this place is not good.
I have never in my life experienced what I have experience with Cherokee health. They are the most compassionate , caring, helpful. Loving people I have ever come in contact with. They work togeth to not only help repairs broken people . …
They have always been great to me no problems
I take my 7 month old daughter here to see a certain Dr. Although I absolutely love her doctor and would not want to go anywhere else, the scheduling process needs a whole lot of work. After your appointment they say someone will call you …
I called and asked for help with the MAT clinic. I went through all the initial interviews,and the process has taken 3 weeks….I desperately need help with my addiction…well my appointment to finally go and get help is tomorrow and they …
What a joke! They call themselves a primary care provider but never do anything besides send out referrals. Scheduling labs or x-rays is a joke. Keep being told I’ll get a call to make an appt but then when I call to make it since they …
If you are going here for Neonatal Care Run the other way!!! This place is disorganized, unprofessional, and not a place where you want to go for care about your baby! I walked out on my appointment to attend else where . If you want a good provider and your baby to be safe and healthy with proper precautions do NOT book an appointment
I’ve been going to this place since 2016. That’s 5 years now… asking over and over for a good allergy test and at first they claimed I needed to see a specialist because they don’t do that there. Then the next time, they said they weren’t …
kind caring staff that understands the problems that people with mental problems have.
They’re understaffed and move slower than the DMV as a result. That is not an exaggeration either. Also due to the understaffed facility the care and thoroughness is lacking
Everything is right there , Great health care system that takes the best compassionate care of the uninsured, young & old, rich or poor.
go to cherokee in maynardville if you want to be treated like a child by people who lie, who would rather you live with impossible blood pressure. since i’ve started dealing with these people, it’s been nothing abut a hassle of …
This is a really sweet place to get care from. Everyone I spoke with was very kind, and they helped me get exactly what I needed.
I am an RN. I now go to Cherokee and the care I’ve received there is TOP NOTCH! I have never been treated so kindly and caring in an office before. They have some really special people in the office. I am so grateful for the services …
Very nice, understanding and professional at all times. We have not had “bad” experience.
The only problem is that sometimes you don’t get to see the same physician
Other than that I am pleased.
My 1st visit was about 4 months with a double ear infection & high blood pressure. Everyone I encountered during my visit were friendly & very helpful. Since that visit I’ve went back at least 3 more times for other concerns & I’ve got an …
Dr. Caudle is amazing. He basically saved my life and my baby’s life. He sent me to the very best doctors. I wish he could’ve delivered my baby but because of him we are healthy and happy. The women’s clinic is absolutely amazing, patient, …
Great staff and my doctor is very good also, love the care they give, and they listen to your questions and they take good care of my needs
I meet the therapist told her I want to visit in office never again only over the and can’t won’t fill out paperwork to help with my job even thought it’s a mental health problem that’s why I have missed work she would have known more if …
Waited 2 months (june&july 2022) for a appt only for the therapist to cancel day of 15 mins before the actual appt and not follow up. Then told the new appt would be 2 months out.
I’ve been using Cherokee Health on Western Ave. Off & On for probably 10 yrs. And I must say, the Staff has Always been Friendly & Very Welcoming. I’ve never had Any Problems here. I absolutely recommend this Facility to Anyone in Need of Health Care. 😊 …
Dr. A. Kolaric is the best I have ever had she take care of her patients,she listens and she is good. Her nurses are friendly and kind. Keep up the great work you all are doing. Thanks Dr. A.Kolaric