THIS IS THE WORST STORE EVER! I DROPPED A PACKAGE OFF TO BE RETURNED AND IT NEVER LEFT THERE LOCATION. THEY ARE STEALING PACKAGES AND THE MANAGER JESSICA COULD CARE LESS. MAKE SURE YOU SEE THEM SCAN YOUR PACKAGE AND MAKE SURE YOU GET A …
its always some BS from the manager anytime he’s working the store. i never have issues with any other employee when i go in. reviews dont lie, do better☺️
This is a very unorganized store. The employees dont know policies and definitly dont say the same thing. The only reason I’ve giving them this 1 star is because this is the only way I can post this, otherwise it would have been 10 negative stars.
Horrible… Two of my packages were sent to 732 Eden Way North when I got there they told me I only had one package available but their employee Kim signed both of my packages I was then told they sign packages all day they don’t pay …
unprofessional staff coupled with below average manager makes this the worst UPS store in the area. Use the one at Great bridge to save yourself a headache since the gainsborough one is owned by the same guy…
The reason for the poor rating comes from being greeted and served by an employee wearing a sweatshirt with hoody over their head during the entire transaction. The employee did not appear or sound sick. Call me old school, but I viewed …
Couldn’t print my lable at home for what ever reason (usps and every thing else printed just fine.) They offered no help to print out my label. logged on to their website using my phone and the clerk didn’t know how to navigate their own …
WORST EXPERIENCE AT ANY UPS EVER. The staff here is extremely rude. Rude on not one but TWO occasions with different staff members. On top of their dismissive, unhelpful and snippy attitude, they took it upon themselves to make unnecessary …
I’ve been to this store 3 times now and had to pay cash for notary services because the manager lady, Rose Rideout Paul, says it’s her notary stamp and not the stores. So not only can you not pay for notary services with a card, but you …
it is supposed to close 3PM sunday. I came here a couple of times on Sunday afternoon 2:40PM, but they were closed. Staff early left. See many other customers suffered this when I was there.
I have been utilizing the services at this location for a little over 6 months or more and I have had nothing but positive encounters. So many people have made both negative and derogatory comments about this ups location that I find to be …
Horrible customer service…they want to charge you for the oxygen you breath in that store. Their prices are way higher than Fedex. Fedex is way friendlier and much cheaper. I wouldn’t use or recommend this store in particular or UPS for any shipping needs.
This is the worst UPS store Ever!!!! If I could give them five “negative stars” for rudeness, horrible customer service and price gouging, I would. I attempted to mailed off a sims card, asked for a box, and was told it would be $40 to mail …
I visited this store a week ago. When I entered it was clearly not busy. I was having trouble returning an item to AMAZON and the staff could not have cared less. Even though I was the only customer there and as soon as the employees …
I shipped a suitcase to NY June 6, 2019. It arrived in NY damaged by oil! I carried it back from NY and took it to the UPS Store to start a claim. Mgr at UPS Store says claim was refused. To make matters worse, while the damaged suitcase …
LOVE THIS STORE!. The associates are always so knowledgeable, friendly, and helpful. They know their job so I’m always in and out QUICKLY. If I’m far I’ll wait til I get home just so I can use this specific store. Thank you guys!
This location was extremely helpful. I brought in two open packages with return shipping labels and they taped up the boxes for me and ensured I did everything correctly. Granted I was the only customer in the store at the time, but I was in and out in two minutes. I’m very satisfied.
I was really interested in getting a mailbox at this location due to the conveniency. But, I see all of the horrible reviews. Needles to say,I’m very skeptical at this point which is very disappointing. To management you all need to do …
I was going to come in and ship my ps5 today but after reading the reviews I would be a fool to, not only does it seem like a horrible location but in the comment section you guys show no accountability. In response to every complaint you …
Wow the manager George refused to resend my box back to AMAZON! One item per box he said! Amazon sent me four times in one box!!! He did offer to charge me for three boxes! 16 bucks? Bro I’m good! Good location bad service! Suggest I pack …
Best service I’ve ever received from a package store and best location in the hampton roads area. Friendly greeting as soon as you walk in, everyone was so helpful, and considerate. Other areas I wasn’t greeted at all and/ I was rushed. This was a breath of fresh air.
This place packed and shipped a package for my parents there to us in NY for the holidays. They mislabeled our box with a number of others and the wrong gifts got shipped far and wide all over the country. When my mother called to talk to …
Horrible customer service. I read online how to get a package delivered to the store because we are out of town. The first person that helped me was friendly and was great at helping me but an older man came out of the back and yelled at me …
Zero stars for this unbelievably rude place. People who treat customers this way do not deserve their business. I simply wanted to mail a card, already stamped, just needed a slot to put it into. Wow, what a nasty lady Rose Paul was. I did not trust them to mail my card.
I called ahead to make sure they notarized the certain document I had & asked what I needed. My notary took less than five minutes. It is $5 CASH per stamp. Call ahead if you have questions and you won’t have a problem. Everyone was friendly and helpful!
I must add that I was not insistent, nor impatient, as owner claims in response. I simply asked, “do you have a mail slot?”, to which I received a glare with unfriendly attitude, along with an unfriendly “get in line”. I was not impatience, but the negative vibes that turned me off.
This UPS store employees are not nice. They use to be extremely helpful however lately the customer service has definitely gone downhill. I would avoid this location !!
Attention citizens of Chesapeake VA. Avoid this location at all cost. This store has the worst customer service led by “Mrs. Jennie” herself. Corporate, plz close these doors at this location. PS. Had to give 1 star (generously) but …
Fast service
Terrible
Excellent customer service
Super fast and efficient!
Drove all the way here. Closed the store 15 min early…
DO NOT RECOMMEND. Horrible, HORRIBLE customer service.
Guess what you can’t use at the UPS Store? A UPS Account!!
Wonderful service!
Great service. Very helpful. Many golf tips.
Convenient location. I’ve had quick, friendly service each time I go.
Never had to wait more than a few minutes
Great store! Super Staff. The whole process was painless.
Don’t try to ship a firearm or even parts at this place.
My last attempt to use this store.
“You shouldn’t have told me what’s in the box!”
Seriously?
Thanks a lot for your help
What a frigging rip-off 64 to pack and ship a 22″ monitor to Roanoke. I all never use the UPS store again &you shouldn’t either!!!
Great service. I was in and out. They even packed my stuff for me.
Terrible customer service. Will never visit this location again.
Not happy with any ups store. They have lost many of my pachages.
Amazing customer service. Nothing better than being welcomed by name when you walk in. Definitely recommend.
THIS IS THE WORST STORE EVER! I DROPPED A PACKAGE OFF TO BE RETURNED AND IT NEVER LEFT THERE LOCATION. THEY ARE STEALING PACKAGES AND THE MANAGER JESSICA COULD CARE LESS. MAKE SURE YOU SEE THEM SCAN YOUR PACKAGE AND MAKE SURE YOU GET A …
its always some BS from the manager anytime he’s working the store. i never have issues with any other employee when i go in. reviews dont lie, do better☺️
I always experience great customer service when I visit this location, but Genzie at the front desk is AMAZING..
This is a very unorganized store. The employees dont know policies and definitly dont say the same thing. The only reason I’ve giving them this 1 star is because this is the only way I can post this, otherwise it would have been 10 negative stars.
Kim was super helpful with getting my packages all secured nicely. I will definitely use this place again. …
Horrible… Two of my packages were sent to 732 Eden Way North when I got there they told me I only had one package available but their employee Kim signed both of my packages I was then told they sign packages all day they don’t pay …
unprofessional staff coupled with below average manager makes this the worst UPS store in the area. Use the one at Great bridge to save yourself a headache since the gainsborough one is owned by the same guy…
The reason for the poor rating comes from being greeted and served by an employee wearing a sweatshirt with hoody over their head during the entire transaction. The employee did not appear or sound sick. Call me old school, but I viewed …
Couldn’t print my lable at home for what ever reason (usps and every thing else printed just fine.) They offered no help to print out my label. logged on to their website using my phone and the clerk didn’t know how to navigate their own …
WORST EXPERIENCE AT ANY UPS EVER. The staff here is extremely rude. Rude on not one but TWO occasions with different staff members. On top of their dismissive, unhelpful and snippy attitude, they took it upon themselves to make unnecessary …
I’ve been to this store 3 times now and had to pay cash for notary services because the manager lady, Rose Rideout Paul, says it’s her notary stamp and not the stores. So not only can you not pay for notary services with a card, but you …
it is supposed to close 3PM sunday. I came here a couple of times on Sunday afternoon 2:40PM, but they were closed. Staff early left. See many other customers suffered this when I was there.
I have been utilizing the services at this location for a little over 6 months or more and I have had nothing but positive encounters. So many people have made both negative and derogatory comments about this ups location that I find to be …
Horrible customer service…they want to charge you for the oxygen you breath in that store. Their prices are way higher than Fedex. Fedex is way friendlier and much cheaper. I wouldn’t use or recommend this store in particular or UPS for any shipping needs.
This is the worst UPS store Ever!!!! If I could give them five “negative stars” for rudeness, horrible customer service and price gouging, I would. I attempted to mailed off a sims card, asked for a box, and was told it would be $40 to mail …
I visited this store a week ago. When I entered it was clearly not busy. I was having trouble returning an item to AMAZON and the staff could not have cared less. Even though I was the only customer there and as soon as the employees …
I shipped a suitcase to NY June 6, 2019. It arrived in NY damaged by oil! I carried it back from NY and took it to the UPS Store to start a claim. Mgr at UPS Store says claim was refused. To make matters worse, while the damaged suitcase …
LOVE THIS STORE!. The associates are always so knowledgeable, friendly, and helpful. They know their job so I’m always in and out QUICKLY. If I’m far I’ll wait til I get home just so I can use this specific store. Thank you guys!
This location was extremely helpful. I brought in two open packages with return shipping labels and they taped up the boxes for me and ensured I did everything correctly. Granted I was the only customer in the store at the time, but I was in and out in two minutes. I’m very satisfied.
Great ups franchise store. Nice staff.
I was really interested in getting a mailbox at this location due to the conveniency. But, I see all of the horrible reviews. Needles to say,I’m very skeptical at this point which is very disappointing. To management you all need to do …
I was going to come in and ship my ps5 today but after reading the reviews I would be a fool to, not only does it seem like a horrible location but in the comment section you guys show no accountability. In response to every complaint you …
Wow the manager George refused to resend my box back to AMAZON! One item per box he said! Amazon sent me four times in one box!!! He did offer to charge me for three boxes! 16 bucks? Bro I’m good! Good location bad service! Suggest I pack …
Best service I’ve ever received from a package store and best location in the hampton roads area. Friendly greeting as soon as you walk in, everyone was so helpful, and considerate. Other areas I wasn’t greeted at all and/ I was rushed. This was a breath of fresh air.
This place packed and shipped a package for my parents there to us in NY for the holidays. They mislabeled our box with a number of others and the wrong gifts got shipped far and wide all over the country. When my mother called to talk to …
Horrible customer service. I read online how to get a package delivered to the store because we are out of town. The first person that helped me was friendly and was great at helping me but an older man came out of the back and yelled at me …
Always quick and easy to get in and out. The people are always friendly too.
Zero stars for this unbelievably rude place. People who treat customers this way do not deserve their business. I simply wanted to mail a card, already stamped, just needed a slot to put it into. Wow, what a nasty lady Rose Paul was. I did not trust them to mail my card.
Ethan was very nice and I was in and out. Lots of staff there to assist.
I called ahead to make sure they notarized the certain document I had & asked what I needed. My notary took less than five minutes. It is $5 CASH per stamp. Call ahead if you have questions and you won’t have a problem. Everyone was friendly and helpful!
I must add that I was not insistent, nor impatient, as owner claims in response. I simply asked, “do you have a mail slot?”, to which I received a glare with unfriendly attitude, along with an unfriendly “get in line”. I was not impatience, but the negative vibes that turned me off.
Each time I come in I think everyone there does a wonderful job! I always look forward to my next nice experience. Thank you.
This UPS store employees are not nice. They use to be extremely helpful however lately the customer service has definitely gone downhill. I would avoid this location !!
Attention citizens of Chesapeake VA. Avoid this location at all cost. This store has the worst customer service led by “Mrs. Jennie” herself. Corporate, plz close these doors at this location. PS. Had to give 1 star (generously) but …