Roll Out Carts, Residential & Commercial Service, Commercial Containers, Most Economical On Shore See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
7353 Brick Kiln Rd, Salisbury, MD 21801
Rude customer service
A reliable trash service
Very poor place to work ,
I will never deal with this place ever again
Great!
0 stars
Worst customer service! Fired them
Excellent customer service.
Fantastic and convenient service in Stevensville Maryland.
WORST trash collection company EVER!
On time, polite and very helpful. I am happy!
Great service at my home in Cambridge! Thank you!
They are great. No complaints.
WORST CUSTOMER SERVICE, the supervisors are extremely rude and unhelpful!!! Don’t recommend!!
Always pick up our trash! Even get it when we forget to put it out!
Steal money from employees
Do NOT DEAL WITH THESE PEOPLE!!!!
Worst book keeping in the WORLD
So far so good! Has even picked up extra bags for me!
I’ve been with this company for years and I have never had a problem
Great customer service! Never have a problem with the company at all
Quite possibly the worst company I’ve ever given my money to.
Used them for years and no issues! Best price around.
Worst experience I have ever had period. They should pay me for having to deal with them
Terrible service and leaves trash all over the road switching to Seagull !
Without getting into very much detail, save yourself a headache and find another company.
Awesome customer service. Just got off the phone with a employee of theirs answered all my questions fully and was respectful and very helpful. Thank you!
Zero stars we pay for 4 cans they will only pickup 2 they leave the rest plus spill trash on ground
Been using Chesapeake for years, never have any problems, they are like clock work.
this is the absolutely worse trash pick up service. they consistently miss picking up our trash 1 out 4 times.
They are reliable, they never miss a day, they take everything! They are also inexpensive. What more could you ask for?
Won’t pick up trash on a regular basis, damage property, and ZERO regard for their customers!!! Horrible!!!
In last year trash not picked up at least 5 times. Customer service is awful.
terrible, I am paying for extra cans. They leave them all the time and then complain there is wood in them. Its trash, take it.
Horrible customer service! Hire employees that tell you one thing then when you call back that employee is no longer there and they refuse to honor what I was told by the employee they hired! and then they are rude about it!
This company won’t pick up my trash in Wittman! Pls pick up at 8849 Bird In Hand Lane now!
Just noticed my trash has been skipped over for the 4th time in 3 months!! Tired of calling to rectify the problem!
Worst business. They will not pick up your trash. Waste of time and money.
These people are a joke. Customer service is absolutely terrible, false promises, forget to pick your trash up, leave trash in the street. How are they still in business???? Bunch of bafoons!!!!!!
Excellent service, cheerful men – they never show an attitude if trash bins are
overflowing.The office staff are like a charm to work with – very professional and efficient!
Forgot to pick up trash 2 out of three weeks in a row. The customer service personnel were then rude and confrontational.
Worst trash company EVER. Our trash gets skipped almost every week. horrible, horrible company.
Switch to Seagull trash theyre $25-$30:cheaper reliable CLEAN service and they never miss a pickup good-bye chesapeake
Disgusting service. I can’t believe it. They haven’t pick up the trash for the past three weeks.
Awful service. I would not recommend this company to anyone.
We are using Chesapeake Waste Industries, we had once a small problem that was resolved the same day. In general,: hardly any problems and always on time.
Horrible service!! They didn’t walk up on the grass to get our trash cans last week. This week the day after Christmas they decided they were don’t going to take extra trash from Christmas like that have done in years before they will be losing us
Nice clean trucks !! Compliments of RJP
WORST WASTE REMOVAL COMPANY EVER! AS YOU CAN SEE FROM THE 3 WEEKS OF TRASH LEFT OUT IN FRONT OF OUR BUSINESS!! OBVIOUSLY MOST PEOPLE AGREE BECAUSE THEY HAVE HORRIBLE REVIEWS (AND SERVICE!)!!
GO WITH ANY OTHER WASTE REMOVAL COMPANY!
My husband was in front yard putting trash out and our inside dog was in yard with him, trash people didn’t even slow down, service sucks. Don’t use.
Do NOT do business with them. They miss pick ups, make empty promises, and hang up on you when you try to get answers. This company needs to be shut down.
All I want is for my trash to be picked up when it’s supposed to be picked up. I don’t feel like calling several times a week when my rentals don’t get picked up! Why is it so difficult for you all to pick up the trash when you’re SUPPOSED TO?!?!?!
Called to check if we get service in our area, placed on hold as soon as they picked up. 5 mins later I hung up. Not a great way to treat you’re costumers.
Worse collection service I have ever experienced. Called and told customer service that workers broke trash bin, and committed to bring another. Still did not come and get it!
I have one thing about this co. When they come by to pick up the waste in the cans,they mostly always leave the can in the middle of the driveway by the road . And the wife has to get out of her car in the middle of traffic to move it,witch is very dangerous I think. If I am not home.
The single worst trash service in wicomico county. Over a month of not picking up my compressed cardboard boxes and the last women I spoke to on the phone took it as it’s just a couple cardboard boxes.
Very unreliable. Had Waste Management for 24 years. After a frustrating year of trying to work with Chesapeake Waste, we cancelled our “service”.
Our service was sold to this company about a year ago, we have had nothing but positive interactions. Polite customer service and they come every week. No problems!
Aweful there rates keep going up and yet they still cant manage to pick up all my trash. They always leave 1 bin unemptied this time they left 2 of them. I pay them to do there 1 job and they cannot manage to do that.
ARE YOU EVER PLANNING ON PICKING UP MY TRASH?! DAY 6 SINCE YOU SKIPPED MY HOUSE, YOU’VE TOLD ME EVERY MORNING THAT YOU WILL HAVE SOMEONE OUT TO PICK IT UP, GUESS WHAT I’M BACK ON THE PHONE AGAIN. BEEN A CUSTOMER FOR 2 WEEKS AND YOU’VE …
Shout out to Stewart and his helpful friendly service. They are fast, friendly and cheerful. He came to my door to help me bring out some boxes.
Trash has been missed 6 times since January and its a constant problem. Trash can left in the middle of the driveway after specifying not to do so.
Horriable worst trash company ive ever used. They have now skipped my trash for two weeks its 100 degree weather and flies are so bad did i mention i own a resturant and our trash sits right outside our back door horriable horriable service!!
I got tired of not having bills sent to me and the consistent calls of pay now or loose service. The work staff was great but the office has my lowest ratings, still waiting for them to pick the can up because I got someone else. Very dissappointed
Run don’t walk!! Does not pick up the trash as agreed. They pick up 65% of the time at best.
This company is run horribly
Terrible customer service! Trash hadn’t been picked up for 2 weeks. Everytime I call she puts me directly on hold, I’ve waited for 20 minutes on hold. Crappy company.
Never used them but the driver today (5/12) almost side swiped me and was tailgating an ambulance. Also hardly pulled over for them. In such a rush to get no where that he was putting others at risk.
Refuse to pick up trash due to non payment. Called the office and they said we had the wrong address now I have to wait several days for them to remove my trash. This happened way too many times.
Always picks up our trash. Never had a problem we are very thankful for there services.
there’s other trash removal services which provide the same services but more professional
They raised rates by nearly 50% with no notice. Refused to work with me. Kept threatening me with more fees if i disputed the charge with my credit card company. The most unprofessional business i have ever dealt with.
Absolutely pathetic excuse for a company. Has managed to pick up our trash once in the two months we have paid them, and the one time they did they didn’t even take all of it. If they didn’t have a monopoly in my area surely they would be out of business.
my experience has been nothing but great. I know there are sour grapes out there if they don’t get their way all the time. As for holidays they make them up on Saturdays, I don’t know what they are talking about, i have recommended them to a lot of neighbors and friends and they all like them. I’f vote for them anytime.
Received a bill in which our price went up %25. Was given no notice that this increase would be occurring. I called and was told the owners felt this was the cost of business now. To me, that is poor business and I’m looking to take my business elsewhere.
I live at 29583 Skipton Estates Dr. in Cordova, Md., you picked up my trash can this morning and my bill is paid through March, pls return trash can ASAP, I have the paid receipt for the 4th quarter and the 1st quarter of 2015, get your act together!
The drivers are very nice, they stop and say hello to my son every week. They honk the horn to him, and give him pounds. Honestly, they don’t have to do that, it’s not their jobs. Just very nice and professional tbh
3 weeks of no trash pickup first Lady I talked to told me they would get it Friday usual day is Thursday thankfully I got home early no pickup called they said Saturday nope now we’re in to 3 weeks no pickup but they gladly took the money …
This is the third week now that my trash has been left. I’ve called every week on my pick up day and they tell me it’ll be picked up the next day. It still hasn’t been picked up. I don’t have a truck I can’t take my my own trash
Very bad customer service. Rather rude when I asked about how much to take an old couch. They never called me back with the answer. Prices keep rising. Trash can broke, did not replace it. We are thinking of getting a sticker to the dump.
These people don’t care what they do, and that is along with management. I have to call a day ahead of my pick date, and I still can not tell you how many times they had to send a truck for special pick up as they had missed my home. I have given up and gone to another company.
I’ve had to call them numerous times to pick my trash up. One time they told me that I had to wait for next weeks pick up and when I asked for a credit, it was “something they don’t do”.
Wow…I am shocked at all of the trashy reviews (pun intended). We have used Chesapeake Waste for a few years now. If we ever have a problem, it is remedied right away. Customer service is very polite and helpful. And that’s my two cents.
Worst customer service! Raised my rates twice without any notice in 6 months. The guys who pick up the trash are great but from now on I will take my trash to the dump cause I am not paying $100 a quarter to pick up trash once a week.
They don’t pick up the trash in 30 gallon tote they say they will when you get a contract with them. They won’t cancel a contract even when they aren’t doing what they say they will do. Its a big Scam. I’d give 0 stars of I could.
Lazy, missed pickups, ignored bags and garbage can, partial pickups, they just are not reliable. Also, even when fuel has dropped below $2 a gallon, they still charge the fuel surcharges they added when fuel was over $4 a gallon… Update, …
General waste removal, lied , said i didnt have my trash out, when it was out, several times i had to call and complain about no pick up. Then they acuse me for lying.
My pickup at my residence is on Friday’s, so I called today to find out that the driver put a check that he picked up our trash, which was a lie. The office staff informed me that there was no SUPERVISOR in this office that I could speak to …
I do understand “things happen” but DON’T LIE ABOUT IT!!! I can work with almost anything until you LIW!!! The office women lied about EVERYTHING and provided NO SOLUTIONS!!!! “Sir, I’m just doing my job and can’t do anything about …
We use Chesapeake Waste, dumpster once a week pick up, for business pick up. They are terrible. They came in yard today back up to dumpster got out looked at it, got back into their truck and left, now, what? My dumpster is over flowing …
Constantly must call every other week to get the trash collected. The drivers are caught lying why they do not pick up the trash. Probably a random drug test would get rid of the POS, not doing their job.
I would not recommend them. Had issues with them taking the trash; guys were rude. Left extra bags on Christmas and told me “If they took all the trash, they would not have room for everyone elses” instead of taking the 3 bags I had there …
Absolutely Horrible service. They never pick our trash up 2 weeks in a row. I am constantly having to take trash to the dump. Our Pick up is every Thursday this is the 2nd week in a row they have not picked up our trash and they tried to …
Paid for trash pick up. They haven’t came for 3 weeks and I have to call them every week to say it wasn’t done. Receptionist is rude and won’t let you speak with a supervisor.
To whom it may concern,
I am a recent customer of your Business “Chesapeake Waste”, thus far i have not found your service to be up to par….. …
Worst company ever. Always had to call just about weekly to pick up trash because they never came. I would call to inform them not just my house but whole street did not get picked up. Usually an attitude whenever you call them.
I have not even started using them yet but I am giving them a 5 to start. Carley Simons the problem is not them, it’s you. The trucks are moving as they put the trash in making it impossible for them to put the cans back where they were. …
Sadly, we have had this company for only 4 months and twice they have run over the dumpsters, destroying them, my mailbox and my yard. The owner, does not seem to be concerned with her workers or her reputation, as she did not call me …
This is the second time this month my trash wasn’t picked up! I’ve been a customer for years so how do they miss a pickup? My pickup is scheduled for Fridays and they usually pickup around 6:30am. The last time they didn’t pick up I called and was told they would get it Monday. They didn’t get it till the following Friday.
Worst trash company. Missed pickup at least monthly. Finally had enough and cancelled. I’ve called now 4 times, they have yet to “cancel” my account or come get my cans. Worst customer service EVER
Poor billing practices. They do not tell you when you start that if you dont start on the first of the month you will never get the three months they require you to pay. I tried the service out not knowing if I would continue past the …
I live in West Nithsdale and have used Chesapeake Waste Ind. for 5 years. The fellows that pick up on Mondays are terrific. Compared to the pickup crews in large cities, the local guys are light years better. Don’t forget to say thanks around Xmas, you won’t regret it, and they appreciate it.
This company is horrible. They did not pick up my trash and said they wouldn’t because I had broken glass and a scoop of dirt from a shovel in the dumbster. I have kids and did not want any broken glass left so I used a shovel to skim my …
Haven’t picked up trash since Monday at Jones Creek Circle in Princess Anne but the lady keeps saying they will send someone out to pick it up! This company is equal to the trash outside!
Use another Trash Company! What a headache to deal with!! Chesapeake Waste is unorganized with poor customer service!! They often skip a week of picking up garbage and charge you for coming back out to pick it up. If your pick-up date is …
We’ve used Chesapeake Waste for about a year now. Their trash collection cans are the same ones we had with Waste Management (brown instead of green), so why someone says they are smaller, I have no idea. I found this page using Google to …
Chesapeake Waste has “forgotten” to pick up our trash 8 times now. Keep trying to say they didn’t know where we were (after picking up for years) and having to come after we called each time they forgot. Then 2 weeks ago they managed to …
Been with them a year , they missed my trash pickup 7 times. Update: Now 11 times. Called each time to complain and cant ever speak to the General Manager or even a Supervisor. Asked for General Managers name and girl on phone didnt want to give it to me. Shady !
We’ve been an on-time, paying, customer for over 19 years. They increased their rates and called to say if we didn’t pay the difference by tomorrow at 5pm, there would be a disruption in service! That is how they treat their long term, …
I would not recommend this company to ANYONE! Horrible service! On 5 different occasions the employees have passed by my tote and refused to empty it. I pay for their service through my HOA fees. I have had to post signs to try to get them …
One of the worst companies you will ever come across in any industry. Drivers or staff have zero regards for the customers that pay them. They consistently leave trash cans in the middle of the street, drive ways, etc. and spill trash all …
We started our service with Chesapeake Waste on May 1st. Since then, our trash has NOT been collected without a complaint call to Chesapeake Waste. I could possibly understand missing a collection the first week, being a new household on a …
They do fine at picking up the trash. But they threw out the lid to my trash can. Since I live in the town of Delmar, I called the town first. They called Chesapeake but got no response. So I called them for three weeks in a row. A …
They either leave trash in the road or leave it in the front yard blocking the mailbox EVERY TIME. The only option is to put it by the mailbox because if we put it on the opposite side, they refuse to even pick it up. The cans are just …
Do yourself a favor and save yourself the aggravation choose another company. Hands down ranks in top 3 worst companies I have had to deal with. Actually the worst. They will miss your pick up, will not credit you, you will dispose of trash …
Chesapeake Waste is a poorly run company. Their trucks are very outdated. Their cans they provide are very small. They often skip a week of picking up garbage. They won’t take any bulk items, even if they are small. If your pick-up date is …
I was recently in the process of moving out of my home in Salisbury and had an immensely difficult time ending service with the power company, cable service, etc. but the same cannot be said for Chesapeake Waste Ind. . They made the process …
Just had an incident with them today where they didn’t pick up all of our trash. Called their customer service, which wasn’t very friendly and seemed to have an attitude from the start, and was told they don’t do turn arounds so there’s …
If you want to pay a company to not do their job, then by all means choose Chesapeake Waste Industries. Since I’ve used them, they’ve picked up my trash on time only ONCE. I have to call them weekly to remind them they’ve missed my home yet …
They are most incompetent people to ever pick up trash. More than once they just did not come. When i contacted the office they had no explanation. The driver can not keep the truck on the road so if you have a nice lawn, watch out! Oh – …
I have been a customer a several years at different locations and have never had an issue with pick-up. I recently moved out of a house and sold it. I did not cancel my service right away but they were so kind to adjust the bill accordingly. Thanks for great customer service!
Like you, I normally see 1-star reviews as either the work of the perpetually disgruntled, or the rantings of someone with an axe to grind. But sometimes, as in this case, it’s really just that the subject of the review has earned that …
Very poor service. In the last quarter (13) weeks Chespeake Waste miss 5 pickups. They consistently leave the trash bins in the middle of the driveway so you can not pull in until you move it, or sometimes left in the road. When I called to …
March 31st did not pick up. (April 7th I forgot to put out.) April 14th did not come. Called, was told they would be out in 48 hrs. Never happened. Not the first time this has happened.
Within a year my trash was “forgot” two times and the price went up. The second time it was missed they told me it was pointless to send someone on Monday to pick up the full can when they’d be coming on Wednesday except today is Friday and …
I haven’t talked to the guys who drive the trucks and pick up the trash and recyclables but they do a fine job of it. The cans are put back in place and I am grateful they p/u all the cardboard which I usually have, that doesn’t fit into …
When we first started the service was great, always picked up on time good customer service. But for some reason past 6 months have been ridiculous. They keep leaving the empty bins either in the middle of my driveway, to the point where I …
Don’t waste your time with this company, terrible customer service, consistently misses trash pickup, unless you want to call every week about a missed pick up stay away from this company! Save yourself the headache and trash pile up!
Called to start service at our house and was charged for the first quarter. Over two weeks and 2 phone calls later, still did not have a can delivered. Don’t waste your time with them.
Worst company ever. Been with them for some years, they claim our last check they never received but out bank shows it was processed and paid, yet they have refused to pick up our trash until we pay again, even after proof from the bank. …
They accidentally applied my last payment to the wrong account, so they stopped picking up the trash. They routinely miss a pickup, so I didn’t think anything of it. After the third time, I called them. They never apologized and were rude …
Most unreliable trash collection service ever. They skip our trash pick up regularly. The owner has no idea what customer service is and will not respond to any calls. The girls on the phone try hard but it’s all empty promises and trash …
I worked at this company very briefly. I was grateful I got a job but after seeing how the customers were actually treated I left. Morally I could not do it! The supervisors do not want to speak to the customers, the customer service …
Please do not go with this company! Not only do they constantly forget to pick up your trash but they will not reimburse you if they do. I have been having problems with them for months. Called every time and was extremely nice. By about …
When we started with his company many years ago there was minimal issues. In the last year or so there has been many times my trash can has been left in my driveway blocking us from getting in or in the street. We’ve also noticed trash on …
Don’t waste your time or energy with this company. The owner won’t refund our PREPAID quarter because……? LIZ continues to refer to a service contract that states cancellation within a quarter requires finishing out the quarter, OK but …
Service started off great but after a few months started to have issues. For the past 4 months we have had a issue atleast once a month with no one taking our trash and we put it out the night before. After calling and talking to Ashley she …
This company has been the best company I’ve used since moving to this area a few years ago. They were actually open and running yesterday (Memorial Day) and picked up my trash. The guys are my route do a great job and are very friendly. …
I have worked in this office and what Carrie wrote is completely false do not know what her grievance is but we did everything we could for the customer. If they didn’t pay bill then they did not get picked up. If they put their trash …
Up until the time we moved for the most part they did well but nothing above and beyond. As we were getting ready to move my wife called and let them know we would have a large amount of trash for the last pickup and instead of getting a …
They pick up trash every Tuesday and Thursday in my grandmother’s neighborhood. My grandmother is 84 years old and she should not have to go out on the street to get her get her trash can when that’s not where she leaves it for them to pick …
As I read all the comments on here I can say I am surprised I’ve had Chesapeake Waste for almost 5yrs now and have excellent service! They pick up when they are suppose to and if I have any issues they have solved them within the next day or 2 . Every time I have called everyone has been very friendly.
Our trash bin and our next-door neighbors’ trash bin weren’t attended to yesterday. We called and the same woman who always answers the phone (cuz’ it’s happened before) seems like she’s intent on helping and assures people the issue will …
I’ve been with this company for almost 2 years and have never had any issues with them until the beginning of this year. Starting in Feb. they began to “forget” to pick up my trash on the scheduled days. This happened about 4 times. They …
They pick up ALL of my trash every time they come…even if not in the trash can. The only issue I have with them is the frequently skip weeks and do not attempt to make pickups. This would be fine if you have unlimited trash cans per pick …
If I could give 0 stars I would. I have been a paying customer for over 5 years, I moved last year and transferred my account to my new house. Well what do you know, they had a “computer error” and never sent me a bill from July to April. …
Absolute worst company I have ever dealt with, for anything!! It seems like every few weeks I have to call and demand to know why I’m not receiving service that I’ve paid for. Just finished a phone call with the rudest woman I’ve ever met …
I have been with Chesapeake Waste since July of 2017. Since July They have missed my trash at least 6 times. Each time I call it is an excuse of a new driver, the truck is not working properly or simply they just forgot. Two weeks ago my …
We’ve had great service with this company — never had a problem with skipping days like some other reviewers indicated. Also, they pick up on holidays, and notify us with both a phone call and a letter. The monthly fee is reasonable. We …
Through the years they have occasionally missed a pickup. This year? They have missed a dozen weekly pickups. They are very pleasant to deal with on the phone when there’s an issue. But but that doesn’t help when your looking at trash …
I wonder how many more follow up calls I need to make?!!!
I called Friday to open up an account and was told, payment is upfront but they can not send in the trash container until Tuesday.No problem there. …
This is the worst, most unreliable company I have dealt during my 10 years in business. Out of the approximate 3 months we have had weekly service, they have picked up our trash on time TWICE. Yes, twice. I have had to call every single …
Hopefully others will learn from my mistake of trying to work with this company. See the bottom for two other options. …
Our prices began to go up around the same time another waste removal business came to town. When we called to say we got a better price from them (which was true) they offered to match it. We chose to stay with Chesapeake Waste and they’ve …
I would give them zero stars if that were an option. We’ve been an on-time, paying, customer for over a decade. In January Chesapeake Waste increased their rates and with no notice or explanation. I pay by electronic transfer so the …
My trash hadn’t been picked up as scheduled. I called the next morning and spoke to Ashley, who was very courteous and explained there was a newer driver on my route. She assured me they would take care of it. My trash was picked up in less …
I called and cancelled the pick up service on the 16th of December last year. I didn’t get refunded yet even I called 10 times for the last 6 months. …
Wow. I never do reviews but feel the need here. This is the worst company I have ever done business with. They frequently do not pick up my trash. When I call, the say it was marked that the can was not out. That is not true. I set my alarm …
If I had an option to give 0 star, I totally would.
While we were using this service, they hardly put the trash can on the right …
Use any company but them! The ladies that answer the phones seem to help as best they can, but that don’t fix the issues. I get trash pick up twice a week for a business. Tuesday’s and Fridays I have to call every Tuesday and Friday to …
Every week I have to call the office to remind them that they missed my weekly pickup. As a result they have to send someone out the next day to pick it up. The last time I called they placed a work order and told me it would be picked up …
My experience with this company as a business owner is unpleasant! Poor customer service, dishonest practices sanctioned by the current supervisor at the time of this posting, Heather, and no acknowledgment of their wrongdoing when openly …
My mother and I have been long time customers even though the reviews and the bbb don’t see the guys making sure the job is done on the trucks! Locals working hard and it’s directly with our waste. But the rates have gone up and the service well we shall see I guess??? #pastcrookedOAKIssues
Where do I even start? Well, we signed up for service in April, a trash can was not delivered until the end of May! We had to call several times to ask for a can to be delivered and they would promise that it would be delivered over and …
We move into our new to us home in August 2020. Selected Chesapeake Waste for our residential trash service and they’ve been horrible. If you are only going to do one thing you should strive to do it well. They have neglected to pick up …
Absolutely ridiculous. I thought highly of them until now. Ordered service about a month ago. Should have had a can within a few days. Waited two weeks, nothing. Trash piling up. They didn’t even come get the trash cans that I put out at …
This is the worst company that I have every had to deal with! I have had them for a year and time after time they miss pick up and never are helpful. The last straw for me was when I called in 4 time and each time they had a attitude and …
Basic information:
I had Chesapeak Waste as a commercial service with an agreement to have a 4 yard dumpster picked up twice a week. …
Every single Monday our trash pick-up is missed. We have had to call every week to let them know our trash was missed again. This last month our trash was missed 3 times in a row. I called and spoke with Crystal twice and was run in …
This company misses my trash every single week. I have to call every week multiple times throughout the week to remind them to pick up my trash. For this month of November they have missed me 3/4 weeks. Even when I call the day before to …
Trash went out at the end of the driveway on Monday night (1/17/22) for Tuesday pickup. I work evenings and couldn’t tell if it was picked up until that night so a call would have to be placed the next morning. Called Wednesday morning, …
Wow it seems a common theme that this company under performs consistently. My parents cancelled service because they moved out of state. I’ve been trying to get the can picked up for about 2 months. When I call they try to say the service …
Trash pick up is Tuesday yet trash was still sitting on Wednesday. My husband calls Wednesday morning and is assured they will come get it that day. When Thursday rolls around and the trash is still sitting my husband calls and is told that …
Worst experience ever. Drivers speed right on by. No way of dispatching a driver apparently so they say. No way of paying online without a fee. Not worth what they make you pay.
Horrible!! They have failed to pick up 2 weeks in a row. So I now have 2 weeks of garbage sitting in 90 degree heat. Even after calling, even after my neighbors were picked up, no service. I now know why most of my neighborhood have …
Heather the supervisor is completely disgusting in her professionalism. Apparently she does not have any decorum concerning how to manage a business. She told me my overdue balance, mentioned no additional fees and accepted payment on a …
Our church uses Chesapeake for weekly contracted trash pickup. They have not picked up for over 3 weeks. Our trash is overflowing. Upon notifying them twice this week, I was told that I needed to notify them within 24 hours and they would …
Although I have a contract with Chesapeake Waste they have not picked up my trash in three weeks. When I called the third time I was told by an office person that I didn’t complain fast enough, so it was my fault and I wouldn’t get a refund …
I have been using CW for about 2 years and never had any major issues other than occasionally having trash left in my ditch or the can just being thrown back in my driveway. But for the past month and a half my house is being skipped every …
Customer service is friendly, but that only goes so far when the company is routinely missing my cans on pick up day… There was even a 2-month period where the truck would skip my entire street. It’s beyond ridiculous for the price we pay for their services.
Poor customer service. Poor service in general. Went a year with them asking them to call me for a bill, and they continue to call my wife’s number instead. They had autopay, which I asked about several times, and they never let me know …
They are the laziest group of individuals I have ever met. They dillberately left my parents garbage because they were too lazy to pick it up during bulk pick up and proceeded to lie twice on the phone about if and when it would be picked …
I been with them for 2 years now and the driver name nick is the nicest most respectful driver I have ever met he always helps me get the trash and everything I don’t think there be another driver there like him !
I was surprised by all of the negative reviews. Have been a customer for at least 20 years. I have found all of the staff to be courteous and helpful. Very responsive. Sometimes I forget to put my trash bin at the curb, and they still pick up my trash!
Late to pick up trash more often than not by days at a time. Employees show unprofessionalism by lying, stating the reason they do not pick up is because cans are not out when they have been out for 2 days. Unprofessional office staff with …