Childrens Hospitals & Clinics of Minnesota

Children's Minnesota Hospital - Minneapolis

Children’s Minnesota is the seventh-largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through … See more

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Childrens Hospitals & Clinics of Minnesota Reviews ( 190 )

  1. Deciding to drive to Children’s because my 1 year old was having respiratory distress related to RSV Waited for 4 hours in the lobby, was roomed and then waited another hour to see a doctor. I will chalk this up to the worst healthcare experience I have ever had. Staff were kind though, so I guess it could’ve been worse.

  2. Poor Poor Poor service! Have these children waiting FOREVER! After 4+hours of waiting we get put in a room to wait 2more hours! Walk to get something to drink only to see 4 nurses on their phones! Not doing research but lounging and …

  3. THE PICU UNIT IS EXTREMELY SUPER AWESOME THERE ARE REALLY EXTREMELY SUPER AWESOME NURSES THEY THROW MASSIVE PARTIES ON THAT UNIT THE NURSES ARE PHENOMENAL DEFINITELY RECOMMEND THIS PLACE TO ANYONE WITH CHILDREN!!!!!!!!!!!!!!!!!!!

  4. Great place my son Is their atm and i can’t think of having him be somewhere else .then the children’s hospital Minneapolis minnesota the doctors and nurses are so great and helpful and all the staff !

  5. I had the pleasure of dealing with Christopher in order to set up an appointment for my son he was quick to get me to where I needed to go provided me with the phone number very friendly

  6. Under the worst circumstances this place is a shining star. They treat the kids and parents so incredibly well. Simply an amazing place to bring your ill child.

  7. I was here to bring my little sister to her appointment me my mom and sister almost got hit by one of the works with the license plate 031 TXU but I didn’t see what make of the car was…stuff like this pushes people away

  8. I go here quite a bit for my asthma, and we get in and out really fast it’s awesome but today my brother had to go to Specialty Diagnostics the one of the concerns I had was that the doctor had wiped my brothers chest with a rag and then threw it on the floor and then 5 minutes later picked up that Rag and wiped it on him again

  9. I am so impressed with the amazing doctors and Nursing staff. So, skilled and so caring. Thanks to all for taking such great care of our Grandson.

  10. I had an abscess in my left facial cheek as and they did surgery on me and helped me they have good doctors and good nurses and good everything everything here is good and I’m always being PATIENT with the doctors and nurses and specialist’s they helped me thundertazzy himself and I am thundertazzy

  11. Great place, awesome staff and Doctors. I am thankful that I went there, and still go there to see my Doctors. The nurses and Doctors truly seem to care. Overall great place.

  12. Fantastic hospital, but the past three days I’ve been on hold for over 20 minutes with the pediatrician office with no one ever answering! What do I have to do to make an appointment for my kid?!

  13. This place is elegant & clean. They have great help desks staff. You should find out exactly what floor or building your appointment is in, or you’ll have to walk back and forth between buildings through the skyway, or walking outside in the cold winter. I learned the hard way, hahahaha.

  14. I’m a 29 yeah old ma being treated here for cancer. Everyone here know you. They treat you like family. They go out of there way tomae you feel at home and its just not me but also my family and friends that come visit.

  15. I used to love this hospital…that was before I found out about their extra profiting sceme off children. Medical kidnapping and drugging kids up to keep them in care longer. …

  16. My daughter is 20 days sick and getting worse and they don’t give the exact medicine. I think it’s just a business more than them and playing with the patients’ health.

  17. I have contacted their billing department in past several months literally numerous time to stop charging me for the account which has already been paid in full but every month I’ll see a new charge. HORRIBLE SERVICE!!! Every single time …

  18. I had my son there and he was in he NICU for a month because he was diagnosed with a birth defect and he came back home healthy I love the NICU nuses! And the docotors too they are so very carrying!! I would rate this a 100 but there are only 5 stars so let’s go with the 5 stars! 💯 …

  19. Was told by a nurse that I needed to come into ER to be prescribed eye drops for pink eye, we waited in the ER for over an hour. This is the longest I’ve ever waited in the ER at any hospital, much less a children’s hospital!

  20. Treated my infant great in PICU during his stay but when transfered to NICU my child was no longer the same, found out they were secretly drugging my child without my knowledge or consent. Made a report about needle marks but no response as if it’s a regular thing.

  21. They killed my Son. They knew that they were gonna have a huge lawsuit on their hands after they put a line in his arm incorrectly and he was gonna lose some digits. They made him “go away” to cover their butts! Better hope your loved one …

  22. I hear these guys are great but I cant get anyone to call me back to find out. I made a couple calls a few years ago & left messages but no one called me back. Left another VM 3 days ago and no one called me back so now I’ve been on hold …

  23. The people are so kind. There are toys to play with. Leave them in the room to be disinfected for the next kid. Healthy snacks room for the kids. The clinic gives kids a token for the tiny toy vending machines. They even had a present for Xmas. Amazing!

  24. This breaks my heart to complain about a nurse when all the others were so helpful and kind. Maybe ill do another review for the 99% of the nurses I encountered and leave this one alone…it is Christmas maybe she has something going on in her own life that makes her so judgemental and rude. I wish her Peace. Night shift in ICC.

  25. Doctors are incapable of diagnosing PANDAS yet supposed to specialize in pediatric care. Told that my child needed brain surgery. My child needed antibiotics to fight off PANDAS not brain surgery, not a spinal tap, not all the other …

  26. Service is horrible we are from Colorado. I brought my niece in with a dog bite and 10:30pm and it is now 2:10am and we are still sitting here. Mind you when we came in there was only two people ahead of us. When I went up to ask front desk …

  27. I was here and the lady named Pam was very rude even when your asking simple questions also then she had patient put themselves on scale and read weight? Very poor customer service. Is it not for people like us that come in everyday to be seen the reason you have a job? Any other time i have been here it has been great.

  28. I am very grateful to have had the opportunity to do a internship during my high school years 11 years ago with project search After project search I came back as a volunteer I am proud to say I am now employed so thankful to be a part of this organization.

  29. Everyone is so helpful and they treat you like family. The Ronald McDonald House on 3rd floor is a Saving Grace for the families that have children inpatient at Children’s Hospital. They give one family meal per day, there are snacks and a food pantry to use while staying at the Ronald McDonald House.

  30. This is the ONLY hospital that knew what was wrong with my daughter, then 5 weeks old, and now she’s 3, we still see the ENT team at the Cranofacial Clinic. Dr. Sidman is a true gem, he helped me a very scared concerned mom understand the …

  31. The staff were friendly, and took great care of our son when we were in the short stay unit. What I didn’t like was that they were super slow! They told us we were getting discharge at noon but we ended up leaving like a four hours later.

  32. Hospital staff is great, clean area for the most part, but deducting a star do to poor billing. Billing department does not send statements or itemized billing just a demand letter. They do not give you the recent activity to your account …

  33. It was horrible.. transfered there by ambulance for my son to have surgery, there for atleast 7 hours to be told my son did not need surgery and sent home. Well 2 weeks later my son now has 2 screws in his elbow and going through what …

  34. Extremely long wait especially if you’re not Caucasian! They definitely make sure you KNOW you’ll be treated much differently from them especially if you dont have private insurance! Waited 3 hours in lonny area nefore my child was seen by …

  35. Even tho are daughter past away at childrens minn from a situation that was out of mans control . I would highly recommend this hospital ! There standard of care for these little ones is very high ! The Drs and nurses seem to have there …

  36. Great hospital. With great resources available. My son is spending some time at this hospital since he was born prematurely. And the teams in the NICU and ICC providing amazing care for my son.

  37. My son had appendix surgery here a few years ago. The staff at the time was wonderful, so when my daughter broke her arm and needed specialist care-I thought of Children’s. Big Mistake. I called trying to schedule an appt for my daughter …

  38. I grew up going to this place and never had an issue. However, yesterday my mom took my younger siblings for a check up and pediatrician Katherine Ann Otto was extremely rude and ended up yelling at my mom to the point where she had to …

  39. This is the worst hospital,I had to take my son to the ER itook us 4 hours to get in also the nurses are horrible they treat my son unfair I’m so f….king mad he never get the care he needs but the whole time they spend the cross room iam sick of it I do not Recommend specifically if you are a color person.

  40. Thanks Children’s Hospital in Minneapolis for always taking great care of my children. I can’t express how thankful I am of all the staffs here. My children and I always felt welcome and knew we were in the best hands there could possibly be.

  41. My 12 year old had heart surgery twice!! The Doctors & surgeons saved her life! During our month long hospital stay the nurses were so loving & truly seem so care!! ❤

  42. Extremely unprofessional doctors and nurses here. Will be filing grievances. But then again if you have MA and are poor you aren’t able to take care of your kids…thanks for the terrible patient care Children’s. Obviously they care more …

  43. We arrived at 9:45 pm at the ER , was told the waiting time was one hour max!! At 12:45 am we asked why it was taking so long (3 hours waiting at the check-in area ) nurse at the triage desk said, she didn’t know how much longer we had to …

  44. Their urgent care was terrible. Went there two days in a row with my 1 year old because family insisted it was the best place. The first day they said he had an allergic reaction. The second day the ER doctor said she didnt believe it was …

  45. Our daughter broke her femur clean through on Buck Hill (nothing against Buck Hill) and Children’s fixed her up quickly, the surgeon seemed to be an expert in his field, and clearly explained all our options. She went through surgery in …

  46. Absolutely unimpressed with my visit. There is a clear lack of communication both between staff, and staff and patient. I was lied to multiple times, and was told I said things that I did not. Both doctors I was dealing with in the ED were …

  47. I love this hospital the doctors who took care of my baby in nicu saved my daughters life. They are truly angels! All the staff is amazing and very kind. This was a very hard time for me but the staff was very supportive and resourceful. Thank God for this hospital!

  48. Lack of communication among patients/patients families and the Doctors. Lots of choices made behind the backs of the patients. I myself never felt like a priority by most docs and nurses. Anything that I ask for or need always comes with a …

  49. Overall this place is amazing. They have amazing staff from the janitors to the doctors. They are on The cutting edge of technology I believe and I hope for children of the Minneapolis saint Paul area in minnesota. they do a great job of …

  50. On November 3 we brought our 3 year old daughter here. She had swelling in her feet and ankles and had not been able to walk in 2 days. We had seen 2 doctors previously who didn’t have an answer as to why. Within minutes we were checked in …

  51. This review is specific to their billing/customer service department. They evidently operate multiple electronic medical record systems. There was a DOB mix-up, which I corrected by sending in a copy of the birth certificate. However, I …

  52. This place is slow, as in plan on a 12 to 24 hour block of time to go here regardless of the diagnosis slow. The staff is great in the knowledge and information area, kudos for that. The hospital itself when it comes to billing shows that …

  53. It is worth driving further to go to this pediatric ER. The staff is amazing, they made an experience that was very scary for my 7 year old feel educational and even a bit fun. This is not an easy field or time. Everyone we saw was kind, friendly and upbeat. Thank you!

  54. My son hit his forehead on a curb and had a big gash. I took him to Children’s Emergency Room and every single person that helped us through the process was absolutely wonderful. They helped keep both of us calm and explained everything …

  55. Big Thank You to doctor who took care my daughter. I was cried, and pray to God almost haft of the day because my daughter stayed in a different hospital in an Emergency room for 3 days and they could not find any sign of virus in her. …

  56. Hands down the best hospital and staff in the state of MN. I have been a patient here since I was 8 months old. I’ve had multiple surgeries through my life and every single one I’ve been here. I have never had a bad nurse or doctor. This is the place to be.

  57. This ER was the worst I’ve ever been to and they are supposed to be one of the best hospitals specializing in children. My 1 year old daughter was showing signs of a concussion and we waited over 3 hours in a filthy germ covered waiting …

  58. The staff here is so amazing. We spent time in the emergency room department and we were cared for extremely well. Our son was only a month old and diagnosed with RSV. Our son then was admitted, after many doctors took the time to evaluate …

  59. I came here for years with my kids never had a 5-Hour wait time until today. And it seems like everybody who came out the door we’re not in any Rush to help people. It just seemed like another day at the office. I feel like they’ve become …

  60. Unfortunately, the pharmacy here drops this review dramatically. My son has been receiving chemo here since June. We’ve gone round and round about delayed times, and nothing changes. We wait for hours, and have had to have extended …

  61. My son was having an asthma attack and they had us in the room waiting over an hour for a breathing treatment. Went to see why no one has come in the room and the excuse the lady gave was they are all busy with one child..TF! Everyone! Never will I go there for a emergency nor recommend. If I could give no stars I would

  62. Our five year old daughter had a 105 degree fever. It was the middle of the night and we chose to take her to Children’s emergency room because we thought she would get the best care. This was not the case. There were no other patients in …

  63. The nurses who cared for my son were all outstanding. They even gave him a blanket in pre-op and he absolutely loved that. All the staff were incredibly attentive to not only my child’s needs but ours as well. I greatly appreciated their …

  64. The ER is the worst place to go to! We wait for hours and never was seen by a doctor. They wanted my 10 month old to not eat and drink and expect him to wait for hours. This hospital piss me off so bad I walk out! Do not ever take your …

  65. I’ve never had such a positive experience in my life. We went in last night for my 6 year old son to have stitches on his forehead. They entertained him so well he didn’t even have one tear, they included my 3 year old as well. I will recommenced them to everyone, each and every one of them are so happy. We loved it!

  66. Everything went great, until we were sent home with the wrong dosage of medication and wrong quantity. My daughter is 7, and she had surgery to repair her growth plate and broken bone in her arm and elbow. As we ran out of pain meds only a …

  67. The staff are amazing! From the nurses, who are very professional and know how interact with the kids, whatever age they may be, to the doctors, who are extremely knowledgeable, capable, and gentle. I went to this hospital for a surgery and …

  68. Children’s Hospital sent me to collections over 100 dollars. Had the bill arrived, I’d have paid it. How about a phone call. I am going to stick with Park Nicollet; they have no trouble handling billing properly.

  69. They misdiagnosed my 19 month old granddaughter. They didn’t run any tests or did anything for days. They said she would wake up after a couple of days. If she would have gotten what they finally gave her after it was too late, she would of been here yet. She died in my daughter’s arms. This was at children’s hospital in minneapolis.

  70. I gave birth to my baby girl here. Unfortunately I lost her due to an Encephalocele birth defect.
    Going through such a painful experience, every staff member who helped care for …

  71. This place deserves the best rating possible! They took care of my son’s punctured lung and every nurse and doctor was great! I think one of his nurses name was Terry but she was scheduled 16 hours and was great with my son the whole time. …

  72. Worst phlebotomist ever. Rude to me when I told her to change her gloves. Got angry and was mean to my child and showed her the needle first as she screamed and said nothing and tossed the equipment down when she was done. I’m writing a complaint as well. This young woman should be fired.

  73. Just a beware: because our pediatrician is located at this Children’s location (adjacent to a hospital), we are charged a ‘facility fee’ of 200$ for each 20 minute appointment. The facility is just a regular office with a computer and an …

  74. So I took my daughter here and we had a VERY LONG DAY and my older daughter was with us. We were there for pre op and at the end of everything we were just waiting for lab results so the nurses asked us to wait at the Ronald McDonald’s …

  75. Everyone here was wonderful and took great care of my child! As soon as we walked through the doors of the emergency room, our experience was great. Even though we had to wait in the ER for a long time, the triage nurses, receptionist and …

  76. I felt so good bringing my daughter there from the first moment we arrived. I was afraid she would be scared, but we were met with friendly faces and she was comforted by the movie playing in the waiting area. (And having movies accessible …

  77. Thank you for taking such great care of my children every time. I also think the update on the building is great. Parking is always easy. Staff is always sweet and prompt. My kids never fear going to the doctor or hospital because we …

  78. Our son was at children’s hospital for 6 days and I will never forget the way they treated us during our difficult time. They treated us like family and answered any questions we had at anytime without them feeling like we were an …

  79. If you are a person of color I would not personally recommend Er children hospital. I took my 2 years old son whom was having Asthma attack. When we were checking in the nurse who was checking us in demanded I put a mask on my two years old …

  80. Horrible experience. Do not go here if you have an actual emergency. Total time from checkin to discharge was 8 hours. Dangerous part of town.

  81. Extremely great Care for children. My son would not be alive today if he had not received the excellent care he did well a patient at Children’s Hospital Minneapolis

  82. Our experience at Minneapolis Children’s hospital was over the top. We were only there for a couple days but if I could rate it more than 5 stars I would. During the surgery, we were called by a nurse every hour to update us which I …

  83. Most of these people don’t even have a legitimate complaint on here its all a bunch of karens crying saying how long the hospital “made them wait” pffft 🤣 it’s MINNEAPOLIS geniuses!! It ain’t gonna be in and out it! You’re lucky they got …

  84. BEWARE for your children’s sake. All I can say was the ER was an absolute joke, when we arrived we were told a 3 hour wait at 7pm. Finally at 11pm we approached the counter to find that 5 more patients have been moved ahead of us. I …

  85. Our two daughters were in the hospital for two days the nurses were very rude the way they talking the patient was unprofessional. The nurse that was helping our daughters tells other nurses not to enter our room because we are black American she discriminated us We will never go back there.

  86. I had absolutely wonderful experiences with them in the past back in 2015 and 2017 but now in 2021 🤦🏽‍♀️ I worry I cry I’m loosing my trust and faith in this facility moment by moment. I have now on 3 separate occasions in less than a 2 …

  87. I went there for my daughter who was sick and they made us wait over an hour+ with a crying child in the lobby. My daughter CLEARLY TOLD THEM she had a headache, A SORE THROAT, and a stomach ache. They were so quickly to want it to be COVID …

  88. So far I have had a horrible experience with children’s hospital. First of my daughter in the nicu was laid face first multiple times with her head unable to move. Then her camera was turned off. I had multiple issues with staff not …

  89. Great staff and Dr Getnick is great and awesome with the kids. Love how the place is decorated for kids. Makes them feel comfortable. Comfortable seating and waiting areas.

  90. The most inefficient emergency room experience I have ever had. I cannot believe what I witnessed. Families comforting their sick kids for 4+ hours. I completely understand the staffing issues that are happening but there is also much that …

  91. This is the worst hospital experience I have ever had. I waited in the waiting room with a newborn with breathing issues that was also causing heart issues for over 6 hours. There is not enough rooms or enough staff to be efficient. Terrible experience

  92. After 7 hours of waiting and trudging through there emergency room, the Doctors did nothing more than give my daughter water to drink and refer her on to other Doctors outside of their hospital because they did not have the needed staff. …

  93. Had visited emergency room out of town for broken bone. They reccommed see doctor when we are back in town for follow up. I called to schedule appointment lady on phone stated no urgency to see doctor. She schedule us for later in week. …

  94. This place used to be nice lately things have gone down hill. My daughter has unfortunately had multiple surgeries in her life and has been here several times. Every time she was here in the past everyone was great, nice, and so helpful. …

  95. Quick and easy check in process. Done all the procedures as scheduled and only spent about an hour to do both EKG and CT on Friday afternoon. Very satisfied with the people as well: everyone was super nice and professional. If you need parking, there is 2 hours free parking a block away from the entrance.

  96. Waited over 10 hours in the emergency room lobby with a broken bone. The lobby was full of children having seizures and vomiting. There was no follow up during the time from any staff. Once seen the staff was great, however it took four …

  97. Very except walk-in experience. I usually take my kids to the Saint Paul campus but they don’t expect walk ins. The nurse and doctors were very nice. The campus itself is very beautiful and inviting.

  98. We received excellent care while here with our 10 week old daughter in August 2020. Obviously it was not a fun experience for us, but the staff were very compassionate, patient, and understanding. We are forever thankful for the care we received here.

  99. Worst ER you can visit. If you see a red light on just leave. No reason to come here unless you want to wait for 6 hours and still not see a doctor and get told for for 2 hours there is only one ahead of you but you need to keep waiting …

  100. I needed to take my daughter here because of an infection she developed in her ankle after Halloween in 2021. There were 4 hospitals closer than this one but the Urgency Room told us that none had beds and so that is why we even ended up at …

  101. Came here at 4am Sunday morning, currently still here. I had nothing with me cause we had to get rushed here, no extra clothes only $10 to my name besides offering the Ronald McDonald house to me the staff found me some extra clothes to …

  102. I was surprised to read all the negative reviews on Google! If democracy has taught us anything, there is strength in numbers. You cannot change or revamp the healthcare industry in one Google review, but every negative review helps. Last …

  103. I am still sitting in the ER more than 6 hours now only to find out they will not put a cast on my son’s broken hand…….because they don’t have staff to do it. So we have sat after X-rays for more then 2 hours waiting for a splint so I …

  104. Such an amazing resource for children suffering from pain disorders. The providers are so kind and explain things so well. Their process of teaching is very clear and so positive. Every child that suffers with chronic or intermittent pain needs this teaching/help.

  105. I met one person who actually cared about my child and what we were going through and it was a nurse named Sarah. Other then that they lack compassion and empathy on a very disturbing level.

  106. You would think a place designed for children would have lactation space. I had to nurse my baby in a dirty cafeteria, and that is just the icing on the cake for how bad our visit was. We are going to switch pediatricians just so we don’t have to use this place as an affiliate hospital.

  107. 2.5 year old daughter had a stay for RSV. While my daughter was stuck in bed on a nebulizer the nurse made some disparaging “kids and their phones” comment among others that really put us off. I’m not sure what you’d expect a child stuck in …

  108. If you want to wait hours for zero answers for your child please go to this location. The team of 5 doctors was absolutely worthless. They never got my daughters pain under control they discharged us without her condition resolving/ improvement. Very disappointing especially for one of the “best” children’s hospitals around.

  109. Had the worst clinic experience at this location. Did a walk-in appointment for my son and waited an hour and a half before clinical personnel went for their one hour lunch break. 6 walk-in were in front of me and none were being seen yet. …

  110. Been here waiting over 7 hours , new people keep coming in and the staff says there’s still more people infront of my kid, I don’t know if it’s because of my race or what. Was told that I might still have to wait 4 hours or so. I’m so …

  111. Excellent hospital with an excellent staff. Everyone from guest services/patient registration/etc to the CNA’s/RN’s/doctors have been nothing but wonderful. Security even went out of their way to help us find parking since we had no clue …

  112. Horrible experience! Waiting in this lobby with my daughter struggling to breathe and resting heart rate of 150 with no fever. Been here two hours and still not even triaged. Parents crying and scared! Kids are so sick, throwing up, …

  113. We had a long emergency visit at Children’s and just received the absolute best care we possibly could have. My son had a really bad lip laceration that ended up needing ENT specialists to repair it in the OR, but the second we walked …

  114. Checked in n to this location 3 time in one week! My experience yesterday day at this location left me clueless. Please if you have an emergency do not go here after 5 PM with your child because you may be rushed miss treated left to feel …

  115. It’s hard to put into words how grateful we are for everyone who took care of us while at Children’s. Our son Zebediah was in excellent hands for his entire stay in the cardiac ICU. Special shout-outs to nurses Zaheena, Katlyn, Mike and …

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