For two weeks in a row I had to call them back to remove all my trash. I have lived at my address for 18 years and not once had I call a company to pick up the rest of my trash. They increase prices but don’t want to remove customers trash. This is not good customer service.
I say once a month I have to call them to pick up my trash they pass me by once week in every month please call County waste they are cheaper and on time every week
Only thing is they claim to have a contract. And have to give them 6 months to cancell.this is not right.. seems to be good company but hate this way .Go month to month with some one else
Very pleased that we are supporting our local economy. Thank you for such great customer service!! It shows that you care about your community and the environment.
Choice Waste offers excellent service. They always do what they say that they will. They are reliable and professional. I recommend this company for your use.
These are the nicest people who collect the trash every week. When I have called the office customer service was the best! I could not ever ask for a better company to be my trash service.
I’ve been using Choice for quite awhile now and couldn’t be more satisfied with their services. Unlike other waste services, choice has always picked up and and delivered on time.
Great local company with exceptional service and affordable prices. Glad to get rid of County who had gone up over 50% on their rates after buying out all their competition.
Was happy to switch services to someone I could actually get ahold of and 100% local. This Local and family owned company can handle all my refuse needs from regular home trash to a roll off container! #professionalandproficient
Service is top notch and employees are very kind. They make you feel like you are there family. I will never call another waste disposal company again. Choice Waste is the right choice.
Got an email which I didn’t look at,,,Choice telling me they’re going up on their prices then they charged me for the next 3 months for services not rendered how can they charge me for what they haven’t done ????? By the way I didn’t agree …
Unfriendly and incompetent. I can’t wait to finish my contact with them. I have never had a good interaction with them. The worst customer service I have experienced since Comcast.
I, too, just signed up with Choice. So happy to be rid of County Waste and very excited to be saving money. I’m also back with Waste Management for my recycling. That money will be going back to our county instead of fattening the pockets of the muckety mucks in Clifton Park, NY.
I had a small issue and when I was called back by Ellen she was able to immediately resolve the issue. I thank her and Choice Waste for going above and beyond to help me. Customer service is #1 and you nailed it.
Choice Waste is great. They’re customer service is great, and they are punctual with getting my trash. The biggest plus is that they are a local family owned business which is what attracted me to them in the first place.
Each person I’ve spoken with has been very pleasant and helpful. I just retained Choice after years with a different trash provider that had poor customer service. Choice is a refreshing change.
Choice waste services is a spot on company. We have had their service for almost 3yrs. Prices for service is affordable, representatives are polite and courteous.
USE COUNTY WASTE INSTEAD!!!! I really wish I could give 0 stars. They over charge and continue to increase cost on a regular basis. I am getting out of my contract finally and will never go back to Choice again because the reality is …
I am sad to say that we have to stop using Choice Waste because the HOA don’t want us to use curbside pickup. Don’t know what we are going to do. This company is one of the best trash pickup I’ve ever seen. I pray that one day they will offer back yard pickup. 😔 …
Listen…..the other day, I forgot to put my trash at the end of the street. I was so upset about it when I remembered, knowing my trash was going to be overflowing and stinking by next week. When I came home from work it was at the end of …
I wish I had started with Choice, great customer service and they’re actually local. Recently moved into a house and used County Waste, which was a nightmare.
Anyways, if you’re looking for residential trash pickup, go with Choice!
I am currently paying $20 a month for trash. County waste quoted me $14 a month for the same sized can. I called Choice to request that they price match or cancel and they said I would be charged a $120 cancellation fee and that they do not price match. Seems silly to charge $6 a month more than your main competitor for the same service.
The time of my trash pickup was earlier by several hours and this amazing company texted me to let me know that, in advance! I still completely forgot due to routine, but they had my back and grabbed my trash for me any ways! Absolutely thrilled with this service.
Brittany was so nice to talk to. The customer service is always great, the trash is always picked up early like stated. I really enjoy this company over the comp. drivers are also a delight.
Just switched to Choice Waste – so far, so good.. received new toter and service for $14/mo contrasts with the big providers like Republic, CW, Waste Mgmt, etc. who charge from 20-29/month. They have automated pick-up and seem to be …
Had changed to Choice waste services over 6 months ago , their service has been excellent and I saved money switching from a bigger company based out of NY to a local owned business. I’m happy to support a locally owned company and get better service and better rates, it’s a win-win for me.
I recently moved to Virginia and so far the service with this company has been great but today I had a pleasant surprise when I went to take in the garbage bins and noticed a Christmas card tucked under the lid of the bin. It was from a …
We have been using this service for almost a year now. We haven’t had any real issues with the company until this week. Seems as though the route they take into the neighborhood is blocked off due to construction. So they decided not to …
Choice Waste is a great company that has great workers with great character. They pick up my bin and any bags that I may have. I have witnessed them clean up after themselves after trash has fallen out a bin onto the road. Thanks Choice for …
Choice continues to provide excellent customer service. They are filling that void for local customer focused trash service that was left when County bought Ducks. Choice is always responsive by FB messenger to inquiries even after business …
I’ve been a long time customer of County Waste and for three years they did a fine job. Recently they have on three occasions, “not picked our two full roll dumpsters up”, in addition they told me that I would have to pay $20-$25-for them …
I had an issue getting a dumpster picked up. Karen called me personally and apologize about their phone system. Very very professional people and they are local. Now I have a running contract for a dumpster and I order all my dumpsters to the job site from them. And they are local to Richland
Put the dumpster in wrong yard, removed it and destroyed neighbors yard. Been over 30 days and they havent fixed it. Terrible response time in fixing someone elses property they damaged. Ladies in office great. Say they are gonna call …
This company provides the best customer service. With all the snow we’ve recently had, they have called and apologized when they haven’t been able to do a pick-up and promised to come out as soon as it is safe for their drivers. My trash …
Been a happy customer for years but I just lost all faith in the integrity of their drivers. Unfortunately, my personal can was damaged during pick up this week – the lid was completely ripped off and is nowhere to be found. When I called …
I called the wrong number given to me by Richmond City. BRITTANY K. Took my message and instead of just saying I dialed the wrong number, BRITTANY K. was patient enough to help this disabled senior citizen find the right number to call. I …
These folks are downright con artists. The Shadiest business I have worked with, they renewed a 3 year contract automatically without disclosing this would happen and locked us in for 3 years with a rate that will fluctuate and we will …
USE COUNTY WASTE INSTEAD! Choice Waste lures new customers with low prices in the beginning. Once a contract is signed, each year they begin to increase the prices – totally normal and expected. However, they automatically renew your …
Heather and the folks at Choice Waste are the best waste removal service in the area. I reached out to just about every waste removal company in the area and Choice was the most responsive and the most reasonably priced. The team is very …
I closed service at a home that was sold a week prior to closing. (After mailed in cancelation request several weeks prior).I had the can at the end of the driveway for them to pickup. Well they didn’t attempt to pick up the can for over a …
We had a terrible experience with another local company for trash removal. They were not always on time for pickups, and did not have the equipment available to upgrade to a bigger size. We have had nothing but good experience since switching to Choice Waste.
This morning my husband left and forgot to put the trash bins out. I was trying to put away a massive amount of artwork I had in the driveway when the truck pulled up and honked pointing that we hadn’t put them out. The man on the passenger …
Outstanding customer service! Brittany was so nice and helpful when I called. She answered all my questions and had a great personality. My driver Keith always goes above and beyond even grabbing my trash when I forgot to put it out! Would recommend 🙂 …
Professional drivers! Timely and great customer service! Locally owned! They should change their name to ‘The ONLY Choice’. I would love nothing more than to see my neighborhood fully populated with their cans! I will recommend their service to everyone! #SupportLocalBusiness
I have had nothing but pleasant experiences with choice waste. Customer service is AMAZING, trash services are very reasonable, and their route drivers go above and beyond! I highly recommend!! After reading some of these negative reviews, …
After having Republic Services and them missing 3 pickups back to back (my first three services) and never coming through with their word of taking care of the problem, I canceled and called two other providers. One of which did not get …
Very friendly and informative! Fast and efficient with very personable customer service! You actually talk to someone on the phone and you’re not on a long hold/ wait time like other companies! Also loved to hear that they’re locally and …
Ok, seriously. This warrants a review. I remember setting up services last year, and it was smooth. I’ve had zero issues with their services, and they always take the extra stuff I have out there by my can. I just called to add an extra …
We moved our residential waste collection to Choice’s services a few years ago. We have been completely happy with their service and their attention to our needs. No matter the weather, Choice and their drivers make sure our garbage is …
If I could give a negative rating I would!! This place are a bunch of CROOKS!!! They lock people into contracts without their awareness. Having a clause in their agreement that your service will auto renew without being reminded is SHADY!!! …
It has been awesome partnering with Choice Waste! We have had issues at several properties prior to changing to Choice. Since we have started using them we have had 0 issues and really great service all around. they are our go-to in the market! Thank you Tori for all you do!!
Choice Waste has been amazing on our construction site. The Staff at Choice have been able to accommodated me and our schedule every time. Whether it be same day or scheduled in advance, they have always been there when we needed. Their …
I was home yesterday a gentleman knocked twice I told him two times I wasn’t interested (same guy) tonight (9:10pm) I am taking trash out notice a car drive pass three times it stops in front of my house guy gets out approaches door..He …
Choice is the best in the market, hands down. Very responsive and professional, when we need disposal service in the area, Choice Waste is always our first call. Our main contact at Choice Waste, Tori Abernathy, is outstanding!
James is great. For years he has been picking up our garbage. He gets out of his truck to get our extra garbage bags and never has a problem with it. Today we forgot to sit our garbage out. He saw it from the street and honked his horn to …
I have been a customer of Choice Waste for over 3 years. They perform weekly pickup as scheduled with no delays. If there will be a delay I was always notified of the delay prior to it occuring. My one negative feedback is regarding …
Choice Waste services is the best trash company in town. They put the old saying “you get what you pay for” to the test. While I pay a little more than other companies, I get 5 star trash service, my trash is always picked up on time, my …
I have worked with Choice Waste quite a bit, and it has always been a good experience! They are professional, dependable, and very easy to work with. I will definitely keep using them.
I would like to amend my initial negative review. I was contacted within an hour of sending an email and posting the Google review below. There had been a miscommunication and the staff made sure I was taken care of by the next morning. We …
DO NOT USE! THEY ARE A SCAM!! Someone came to my door and offered me what I thought was a great deal. I made the mistake of signing up with them like a fool. I was new to the area from Henrico where I used county. The man flat out lied to …
I have been a Choice customer since January and I am very satisfied. They are always on schedule. Easy to reach by phone, I recently had a billing question/problem and it was quickly resolved to my satisfaction. I would highly recommend them.
When Choice entered the market their prices were competitive. However, once your contract ends the price jumps and is at the top of current pricing. Service is on time and the drivers are courteous. However, they do not stop if you are late …
Service is reliable and on time. The staff at Choice waste took a lot of steps to fix the problems I had with my contract and have been great with follow up.
Only issue is that they don’t take anything not in the bin.. won’t be an issue in the future but definitely frustrating after a move with all the boxes.
I have been using this company since 2019. They just keep going up on the price. Started out at $18 a month and now I’m being charged $24 a month. More people need to complain or stop using them because companies like this will just keep …
Thank you Choice Waste! Ever since I’ve switched to your services I’ve had prompt pickup, fair rates, and excellent customer service! Any time I’ve ever had any questions I get right through to customer service and the representatives have been top notch! Thanks again for your hard work and dedication!
I turned to Choice Waste Services at a time when our past contracted waste service was suffering from staffing shortages and poor response times. As a facilities manager of a large manufacturing facility it is imperative to have on time …
I absolutely love Choice! Customer service is always so helpful and polite. We never have any issues. I love how easily you can get them on the phone without long wait times. Best trash company around.
We used to have County Waste before they turned into GFL and they were ridiculous with their tactics of constantly changing the pricing and reminding you that you are stuck until the end of a multi year contract. It seemed odd that I can’t …
excellent customer service
am glad we shifted to Choice waste services.
we are paying less than what we used to pay with out previous provider without …
I switched to Choice last year from another company that was awful! That was the best move I could have made. Unlike the other company, they are always on schedule, they don’t “forget” to pick up your trash, and they have the best lines of …
Yes, they do (or did) start me out at a very, very competitive rate (too competitive). And yes they did gradually increase my bill over time. But that is ok because it is still the same price for the other services who do and did the same …
Great experience with them. Never missed a day for the short period we had them. Only left because we moved to a neighborhood where trash removal is handled though the HOA. No cancellation fees or anything like that. Highly recommend.
Adequate home trash removal service for a fair price. It’s annoying that when you call they play the MUZAK version of that Donald Trump rally song though while you are on hold. You can’t switch it off and you just have to endure it. It would be a lot nicer if they selected something neutral. But hey. It is trash right?
I work for Waste Cost Solutions. I deal with Escalations and Sales for WCS. Tori has helped me so many times when in a bind. They are a great, fair, friendly, helpful and an honest company. They do not charge any of the inflated charges …
My start up of service with this company was rocky from the beginning. Communication was the biggest problem. Because of this, my first 3 month “teaser” rate was voided, and they chose to bill me at their true rates. After some back and …
DO NOT USE GFL. They are appalling. They are buying up small businesses and ruining them.
Choice is the best trash service in the entire area. Family owned & operated, and they answer the phone promptly every time. Excellent pricing also.
So random employees go around making great deals for new customers. But unless they choose to come to your house or you can’t have them at your house at the very moment you lose out on the deal. Cause calling the office gets you No deals! In which is terrible customer service!
Love our driver & service- always goes above & beyond with old fashioned service & kindness. Will pick up missed or blown off items so they don’t end up in the yard/street & will even grab the bin from up the drive if we don’t get it to the road on time. Thank you!
Do not get a dumpster from these people. Brought a dumpster and agreed to pick it up after 21 days but just left it at the job site and charged my card a daily fee without ever talking to me. Then blamed me for not calling them on day 21. Scammers!
I recently witnessed a driver that was mindful of the surroundings and I really appreciated what he did! Turning onto my street he slowed down when he saw the kids waiting for the bus. When leaving the street he again slowed down and …
They moved my dumpster to close to edge and ruined a brand new parking lot. I wasn’t upset at first but the driver rides through the same damaged area he created 2 weeks prior. Some guy name John calls and says we are taking care of it, …
We recently moved to this house and have been a Choice customer for a little over a year. Their service is so much better than what we got from the six or more companies that serviced our old neighborhood a couple miles away over the past …
As another person stated, Choice continues to go up every chance they get! I began service with them in 2019 as well at $18 a month and now I’m at $28.86 for one 96 gallon cart. This is higher than Waste Management, Zan’s, and GFI. Take …
😁👍 …
(Translated by Google) Great service, I recommended 100%
(Original)
Great service,recomendé 100%
For two weeks in a row I had to call them back to remove all my trash. I have lived at my address for 18 years and not once had I call a company to pick up the rest of my trash. They increase prices but don’t want to remove customers trash. This is not good customer service.
Stop leaving your dumpsters all over the place
Best trash service!
Good service so far, responsive customer service.
Great service!!! I hope they keep it up!!!
The owner cares for this business that makes it a great company!!!
Always on time great service and friendly staff
Very professional service and great pricing.
I’m so glad I made the switch to this company!
Prompt and efficient service. I highly recommend Choice Waste.
Great local company!
Snow, rain or shine, they pick up every time!
The number of times my can has been missed is ridiculous.
Amazing service!!!! Great people and very helpful 🙂
Great service and prices!
Very friendly, can’t believe I didn’t make the switch sooner!!!!
Great customer service; good quality people. very responsive
Just signed up for service, was quick and easy. The prices cannot be compared.
Very great service. Good company highly recommend.
Very professional and friendly. Always on time, clean and efficient. Great value .
Great company. Amanda was very helpful and informative, love her!!
Best company in town and great service.
I say once a month I have to call them to pick up my trash they pass me by once week in every month please call County waste they are cheaper and on time every week
Reliable and courteous service!
Choice is great. Always on-time. Responsive. Good customer service.
Call to get another trash can and ever Tuesday that they would bring one. Not so. Call will bring one next Tuesday. What going on a
The bill went from $19 to $ 24 and today is $67? What is going on?
Had an issue with trash pickup. They contacted me and corrected the problem. Glad to be a customer.
I called to find information on their website they didn’t have and was on hold for 30+ minutes and got hung up on
Always friendly and love this service! WAYYYYYYY BETTER than the competition. I will continue to use them as they are wonderful
Every year there has been a $2.00 per quarter. This will go on every year per what I was informed and they can’t say when the increase will cap.
They are amazing I can’t say how grateful I am for their services they have the best prices and their employees are the best!
I have a great driver… he goes out of his way to make sure my trash is picked up… I nominate him for driver of the year…
This company is freaking amazing! Everyone should sign up and not be with county waste
5:15am truck comes in the street busting the trash cans wakes up every body when people need to slip! This is not acceptable!!
Only thing is they claim to have a contract. And have to give them 6 months to cancell.this is not right.. seems to be good company but hate this way .Go month to month with some one else
Very pleased that we are supporting our local economy. Thank you for such great customer service!! It shows that you care about your community and the environment.
Choice Waste offers excellent service. They always do what they say that they will. They are reliable and professional. I recommend this company for your use.
Great service! On time and they actually put my cans back on my property instead of on the road unlike county waste glad we switched!
These are the nicest people who collect the trash every week. When I have called the office customer service was the best! I could not ever ask for a better company to be my trash service.
I’ve been using Choice for quite awhile now and couldn’t be more satisfied with their services. Unlike other waste services, choice has always picked up and and delivered on time.
They really the best Choice to go with….
Ms. Tori was very polite and extremely nice.
Thank you so much to meet my expectations.
Great local company with exceptional service and affordable prices. Glad to get rid of County who had gone up over 50% on their rates after buying out all their competition.
Was happy to switch services to someone I could actually get ahold of and 100% local. This Local and family owned company can handle all my refuse needs from regular home trash to a roll off container! #professionalandproficient
Best service I’ve had ever!
Service is top notch and employees are very kind. They make you feel like you are there family. I will never call another waste disposal company again. Choice Waste is the right choice.
Got an email which I didn’t look at,,,Choice telling me they’re going up on their prices then they charged me for the next 3 months for services not rendered how can they charge me for what they haven’t done ????? By the way I didn’t agree …
Great services and great people to work with! Will always recommend Choice to our neighbors, family, and friends.
Unfriendly and incompetent. I can’t wait to finish my contact with them. I have never had a good interaction with them. The worst customer service I have experienced since Comcast.
I, too, just signed up with Choice. So happy to be rid of County Waste and very excited to be saving money. I’m also back with Waste Management for my recycling. That money will be going back to our county instead of fattening the pockets of the muckety mucks in Clifton Park, NY.
Great service. Customer service is exceptional.
I had a small issue and when I was called back by Ellen she was able to immediately resolve the issue. I thank her and Choice Waste for going above and beyond to help me. Customer service is #1 and you nailed it.
If you want the truth on this company visit the BBB. I called in my payment & they used my info to put me on auto pay.
Been living in my home since July 11. 2022 They have missed my house twice already
Choice Waste is great. They’re customer service is great, and they are punctual with getting my trash. The biggest plus is that they are a local family owned business which is what attracted me to them in the first place.
Each person I’ve spoken with has been very pleasant and helpful. I just retained Choice after years with a different trash provider that had poor customer service. Choice is a refreshing change.
Choice waste services is a spot on company. We have had their service for almost 3yrs. Prices for service is affordable, representatives are polite and courteous.
Choice waste has one of the best customer service teams! I will never switch providers.
USE COUNTY WASTE INSTEAD!!!! I really wish I could give 0 stars. They over charge and continue to increase cost on a regular basis. I am getting out of my contract finally and will never go back to Choice again because the reality is …
I am sad to say that we have to stop using Choice Waste because the HOA don’t want us to use curbside pickup. Don’t know what we are going to do. This company is one of the best trash pickup I’ve ever seen. I pray that one day they will offer back yard pickup. 😔 …
Listen…..the other day, I forgot to put my trash at the end of the street. I was so upset about it when I remembered, knowing my trash was going to be overflowing and stinking by next week. When I came home from work it was at the end of …
I wish I had started with Choice, great customer service and they’re actually local. Recently moved into a house and used County Waste, which was a nightmare.
Anyways, if you’re looking for residential trash pickup, go with Choice!
Utilized them for roll off services, great rates and response time. Helped me and my customer complete our job right on schedule.
I am currently paying $20 a month for trash. County waste quoted me $14 a month for the same sized can. I called Choice to request that they price match or cancel and they said I would be charged a $120 cancellation fee and that they do not price match. Seems silly to charge $6 a month more than your main competitor for the same service.
The time of my trash pickup was earlier by several hours and this amazing company texted me to let me know that, in advance! I still completely forgot due to routine, but they had my back and grabbed my trash for me any ways! Absolutely thrilled with this service.
Brittany was so nice to talk to. The customer service is always great, the trash is always picked up early like stated. I really enjoy this company over the comp. drivers are also a delight.
Just switched to Choice Waste – so far, so good.. received new toter and service for $14/mo contrasts with the big providers like Republic, CW, Waste Mgmt, etc. who charge from 20-29/month. They have automated pick-up and seem to be …
Had changed to Choice waste services over 6 months ago , their service has been excellent and I saved money switching from a bigger company based out of NY to a local owned business. I’m happy to support a locally owned company and get better service and better rates, it’s a win-win for me.
I recently moved to Virginia and so far the service with this company has been great but today I had a pleasant surprise when I went to take in the garbage bins and noticed a Christmas card tucked under the lid of the bin. It was from a …
We have been using this service for almost a year now. We haven’t had any real issues with the company until this week. Seems as though the route they take into the neighborhood is blocked off due to construction. So they decided not to …
Choice Waste is a great company that has great workers with great character. They pick up my bin and any bags that I may have. I have witnessed them clean up after themselves after trash has fallen out a bin onto the road. Thanks Choice for …
Best customer service matches prices and reliable
Choice continues to provide excellent customer service. They are filling that void for local customer focused trash service that was left when County bought Ducks. Choice is always responsive by FB messenger to inquiries even after business …
I’ve been a long time customer of County Waste and for three years they did a fine job. Recently they have on three occasions, “not picked our two full roll dumpsters up”, in addition they told me that I would have to pay $20-$25-for them …
I had an issue getting a dumpster picked up. Karen called me personally and apologize about their phone system. Very very professional people and they are local. Now I have a running contract for a dumpster and I order all my dumpsters to the job site from them. And they are local to Richland
Put the dumpster in wrong yard, removed it and destroyed neighbors yard. Been over 30 days and they havent fixed it. Terrible response time in fixing someone elses property they damaged. Ladies in office great. Say they are gonna call …
This company provides the best customer service. With all the snow we’ve recently had, they have called and apologized when they haven’t been able to do a pick-up and promised to come out as soon as it is safe for their drivers. My trash …
Been a happy customer for years but I just lost all faith in the integrity of their drivers. Unfortunately, my personal can was damaged during pick up this week – the lid was completely ripped off and is nowhere to be found. When I called …
I called the wrong number given to me by Richmond City. BRITTANY K. Took my message and instead of just saying I dialed the wrong number, BRITTANY K. was patient enough to help this disabled senior citizen find the right number to call. I …
These folks are downright con artists. The Shadiest business I have worked with, they renewed a 3 year contract automatically without disclosing this would happen and locked us in for 3 years with a rate that will fluctuate and we will …
USE COUNTY WASTE INSTEAD! Choice Waste lures new customers with low prices in the beginning. Once a contract is signed, each year they begin to increase the prices – totally normal and expected. However, they automatically renew your …
Heather and the folks at Choice Waste are the best waste removal service in the area. I reached out to just about every waste removal company in the area and Choice was the most responsive and the most reasonably priced. The team is very …
I closed service at a home that was sold a week prior to closing. (After mailed in cancelation request several weeks prior).I had the can at the end of the driveway for them to pickup. Well they didn’t attempt to pick up the can for over a …
We had a terrible experience with another local company for trash removal. They were not always on time for pickups, and did not have the equipment available to upgrade to a bigger size. We have had nothing but good experience since switching to Choice Waste.
Picked can up without notice never making payment arrangement which I was told would be a automated bank draft .
This morning my husband left and forgot to put the trash bins out. I was trying to put away a massive amount of artwork I had in the driveway when the truck pulled up and honked pointing that we hadn’t put them out. The man on the passenger …
Outstanding customer service! Brittany was so nice and helpful when I called. She answered all my questions and had a great personality. My driver Keith always goes above and beyond even grabbing my trash when I forgot to put it out! Would recommend 🙂 …
Professional drivers! Timely and great customer service! Locally owned! They should change their name to ‘The ONLY Choice’. I would love nothing more than to see my neighborhood fully populated with their cans! I will recommend their service to everyone! #SupportLocalBusiness
I have had nothing but pleasant experiences with choice waste. Customer service is AMAZING, trash services are very reasonable, and their route drivers go above and beyond! I highly recommend!! After reading some of these negative reviews, …
After having Republic Services and them missing 3 pickups back to back (my first three services) and never coming through with their word of taking care of the problem, I canceled and called two other providers. One of which did not get …
Very friendly and informative! Fast and efficient with very personable customer service! You actually talk to someone on the phone and you’re not on a long hold/ wait time like other companies! Also loved to hear that they’re locally and …
Ok, seriously. This warrants a review. I remember setting up services last year, and it was smooth. I’ve had zero issues with their services, and they always take the extra stuff I have out there by my can. I just called to add an extra …
Awesome service, always on time, and very friendly staff. Definitely the go to place for dumpster rental.
We moved our residential waste collection to Choice’s services a few years ago. We have been completely happy with their service and their attention to our needs. No matter the weather, Choice and their drivers make sure our garbage is …
If I could give a negative rating I would!! This place are a bunch of CROOKS!!! They lock people into contracts without their awareness. Having a clause in their agreement that your service will auto renew without being reminded is SHADY!!! …
My favorite waste services company.
Their office staff (the ladies) in the office are a delight to interact with.
Always friendly and professional. …
It has been awesome partnering with Choice Waste! We have had issues at several properties prior to changing to Choice. Since we have started using them we have had 0 issues and really great service all around. they are our go-to in the market! Thank you Tori for all you do!!
Choice Waste has been amazing on our construction site. The Staff at Choice have been able to accommodated me and our schedule every time. Whether it be same day or scheduled in advance, they have always been there when we needed. Their …
I was home yesterday a gentleman knocked twice I told him two times I wasn’t interested (same guy) tonight (9:10pm) I am taking trash out notice a car drive pass three times it stops in front of my house guy gets out approaches door..He …
Choice is the best in the market, hands down. Very responsive and professional, when we need disposal service in the area, Choice Waste is always our first call. Our main contact at Choice Waste, Tori Abernathy, is outstanding!
James is great. For years he has been picking up our garbage. He gets out of his truck to get our extra garbage bags and never has a problem with it. Today we forgot to sit our garbage out. He saw it from the street and honked his horn to …
I have been a customer of Choice Waste for over 3 years. They perform weekly pickup as scheduled with no delays. If there will be a delay I was always notified of the delay prior to it occuring. My one negative feedback is regarding …
Choice Waste services is the best trash company in town. They put the old saying “you get what you pay for” to the test. While I pay a little more than other companies, I get 5 star trash service, my trash is always picked up on time, my …
I have worked with Choice Waste quite a bit, and it has always been a good experience! They are professional, dependable, and very easy to work with. I will definitely keep using them.
I would like to amend my initial negative review. I was contacted within an hour of sending an email and posting the Google review below. There had been a miscommunication and the staff made sure I was taken care of by the next morning. We …
DO NOT USE! THEY ARE A SCAM!! Someone came to my door and offered me what I thought was a great deal. I made the mistake of signing up with them like a fool. I was new to the area from Henrico where I used county. The man flat out lied to …
I have been a Choice customer since January and I am very satisfied. They are always on schedule. Easy to reach by phone, I recently had a billing question/problem and it was quickly resolved to my satisfaction. I would highly recommend them.
When Choice entered the market their prices were competitive. However, once your contract ends the price jumps and is at the top of current pricing. Service is on time and the drivers are courteous. However, they do not stop if you are late …
Service is reliable and on time. The staff at Choice waste took a lot of steps to fix the problems I had with my contract and have been great with follow up.
Locally owned and operated
Excellent customer service – easy and pleasant if you ever need to call the office. …
Only issue is that they don’t take anything not in the bin.. won’t be an issue in the future but definitely frustrating after a move with all the boxes.
I have been using this company since 2019. They just keep going up on the price. Started out at $18 a month and now I’m being charged $24 a month. More people need to complain or stop using them because companies like this will just keep …
Thank you Choice Waste! Ever since I’ve switched to your services I’ve had prompt pickup, fair rates, and excellent customer service! Any time I’ve ever had any questions I get right through to customer service and the representatives have been top notch! Thanks again for your hard work and dedication!
I turned to Choice Waste Services at a time when our past contracted waste service was suffering from staffing shortages and poor response times. As a facilities manager of a large manufacturing facility it is imperative to have on time …
I absolutely love Choice! Customer service is always so helpful and polite. We never have any issues. I love how easily you can get them on the phone without long wait times. Best trash company around.
We used to have County Waste before they turned into GFL and they were ridiculous with their tactics of constantly changing the pricing and reminding you that you are stuck until the end of a multi year contract. It seemed odd that I can’t …
excellent customer service
am glad we shifted to Choice waste services.
we are paying less than what we used to pay with out previous provider without …
I switched to Choice last year from another company that was awful! That was the best move I could have made. Unlike the other company, they are always on schedule, they don’t “forget” to pick up your trash, and they have the best lines of …
Yes, they do (or did) start me out at a very, very competitive rate (too competitive). And yes they did gradually increase my bill over time. But that is ok because it is still the same price for the other services who do and did the same …
Great experience with them. Never missed a day for the short period we had them. Only left because we moved to a neighborhood where trash removal is handled though the HOA. No cancellation fees or anything like that. Highly recommend.
Adequate home trash removal service for a fair price. It’s annoying that when you call they play the MUZAK version of that Donald Trump rally song though while you are on hold. You can’t switch it off and you just have to endure it. It would be a lot nicer if they selected something neutral. But hey. It is trash right?
I work for Waste Cost Solutions. I deal with Escalations and Sales for WCS. Tori has helped me so many times when in a bind. They are a great, fair, friendly, helpful and an honest company. They do not charge any of the inflated charges …
My start up of service with this company was rocky from the beginning. Communication was the biggest problem. Because of this, my first 3 month “teaser” rate was voided, and they chose to bill me at their true rates. After some back and …
DO NOT USE GFL. They are appalling. They are buying up small businesses and ruining them.
Choice is the best trash service in the entire area. Family owned & operated, and they answer the phone promptly every time. Excellent pricing also.
So random employees go around making great deals for new customers. But unless they choose to come to your house or you can’t have them at your house at the very moment you lose out on the deal. Cause calling the office gets you No deals! In which is terrible customer service!
Love our driver & service- always goes above & beyond with old fashioned service & kindness. Will pick up missed or blown off items so they don’t end up in the yard/street & will even grab the bin from up the drive if we don’t get it to the road on time. Thank you!
Do not get a dumpster from these people. Brought a dumpster and agreed to pick it up after 21 days but just left it at the job site and charged my card a daily fee without ever talking to me. Then blamed me for not calling them on day 21. Scammers!
I recently witnessed a driver that was mindful of the surroundings and I really appreciated what he did! Turning onto my street he slowed down when he saw the kids waiting for the bus. When leaving the street he again slowed down and …
They moved my dumpster to close to edge and ruined a brand new parking lot. I wasn’t upset at first but the driver rides through the same damaged area he created 2 weeks prior. Some guy name John calls and says we are taking care of it, …
We recently moved to this house and have been a Choice customer for a little over a year. Their service is so much better than what we got from the six or more companies that serviced our old neighborhood a couple miles away over the past …
As another person stated, Choice continues to go up every chance they get! I began service with them in 2019 as well at $18 a month and now I’m at $28.86 for one 96 gallon cart. This is higher than Waste Management, Zan’s, and GFI. Take …