I have banked with choiceone bank forever before it was choiceone, when it was Sparta State Bank. Customer service is terrible. I would get a new bank.
Applied for a loan here, got denied, and when I emailed back and asked why, “Lee” told me to give him a call. Not only was he incredibly condescending to the point where I was in tears, he literally had to say “I’m not trying to pick on …
As long as I get my regular teller I never have any issues. They are always friendly and helpful. Even when they messed up stuff they fixed it fast and proficiently.
DO NOT USE FOR A MORTGAGE. My mortgage loan officer lied to me about the kind of mortgage I was approved for until after I put down money and paid for an inspection. When I asked questions she would google them and then screenshot the …
I was banking with a bank in Lapeer called Lakestone Mutual and they switched to Choice One in some merger. I had a savings account with over 1000 dollars which was shown to not be there once the merger happened. I was charged for an …
Senior management had to take care of the branch managers bad illegal customer service. Choice one contacted me and made things right. Employees need more training and customer service. Management needs to be replaced. I seen some other …
I spoke with Wendy today, after failing to be able to speak with management. Wendy was very kind, attentive and tried really hard to help me speak to a member of management. We will see if I get a call back, if not, that’s not on Wendy, she tried. Thank you Wendy for being so kind.
Helpful and friendly staff!
Very friendly staff. A great place to bank.
Staff is friendly and so helpful! This is banking as it should be.
Very friendly staff! Sharon and Hillary are especially helpful & knowledgeable
Friendly staff that always welcomes you when you walk in the door with smiling faces and always finds ways to help
I have banked with choiceone bank forever before it was choiceone, when it was Sparta State Bank. Customer service is terrible. I would get a new bank.
Sharon was wonderful helping me open an account there. Really glad I went.
ChoiceOne is a great place to work and bank. If you are looking for superior service and quality advice, you have come to the right place!
Applied for a loan here, got denied, and when I emailed back and asked why, “Lee” told me to give him a call. Not only was he incredibly condescending to the point where I was in tears, he literally had to say “I’m not trying to pick on …
As long as I get my regular teller I never have any issues. They are always friendly and helpful. Even when they messed up stuff they fixed it fast and proficiently.
DO NOT USE FOR A MORTGAGE. My mortgage loan officer lied to me about the kind of mortgage I was approved for until after I put down money and paid for an inspection. When I asked questions she would google them and then screenshot the …
I was banking with a bank in Lapeer called Lakestone Mutual and they switched to Choice One in some merger. I had a savings account with over 1000 dollars which was shown to not be there once the merger happened. I was charged for an …
Senior management had to take care of the branch managers bad illegal customer service. Choice one contacted me and made things right. Employees need more training and customer service. Management needs to be replaced. I seen some other …
I spoke with Wendy today, after failing to be able to speak with management. Wendy was very kind, attentive and tried really hard to help me speak to a member of management. We will see if I get a call back, if not, that’s not on Wendy, she tried. Thank you Wendy for being so kind.