Chrysler Capital provides auto financing for consumers and dealers helping more people drive home Chrysler, Dodge, Jeep®, Ram and FIAT® vehicles. See more
(Translated by Google) I do not recommend financing a car with these people at all, they are very unprofessional and try to harm their clients in their credit history …
(Translated by Google) The experience was pecima but what of it but it supposedly does not finance cars with accident history. In 2014 I bought with Dodge Chrysler from Florida new port Rycher and last year when I went to buy a new Dodge it …
(Translated by Google) Very difficult to communicate with customer service representatives. My car has been fixed for more than 15 days and the bank did not have good communication with the Dealer to inform them and guide them to obtain the …
Pray you never get a wreck the body shop had my car ready in 2 days, due to the poor communication and lack of communication of Chrysler capital to release funds to the body shop it’s been sitting in the shop for over a week!!!
They said that I missed my car payment and I don’t .. I did make my car payment 😡they took out the money for my account I have a text message that says they took it out of my account …
This company and all involved with it should have gone down in 2008. But due to crony capitalism it survives. We all are poorer for it. One of the most corrupt companies in existence.
I can’t believe I bought a vehicle from these people they never answer the phone they can’t get the paperwork ride of had a vehicle brand new one since June and can’t pay the tags because they don’t have the right paperwork
TERRIBLE!!!!! Inept, incompetent, horrible! No one can process a payment correctly, they don’t listen, they send delinquent letter for their mistakes, and then they repeat the same thing the next month. I would NOT recommend them to my worst enemy. Beware.
Need to reconsider your lender… I work for a dealer and will steer people toward Ally or US Bank. Otherwise, I may end up losing customers over the difficulty working with this payment system
These people are crazy. They keep calling me for a end of lease inspection when I’ve asked them not to. Car will be turned in per lease contract. Service has gone down hill with Chrysler all around.
The worst experience ever I am in a very difficult situation financially in my car is sitting in the garage that I cannot use and I won’t be able to use for many months and there is no compassion there’s no understanding there’s no desire …
Terrible bank to finance a car with I had a crash like two months ago an 18 wheeler hit me and I had to get the check sign by them and me in order to pay the guy from the dealership since he fixed my car and it’s been over a month and I …
Horrible customer service and out to just get money! They sold a brand new car which ended up being a lemon and had issues within 4 months of owning. Now we are PAYING THEM to take it back. Wth just so wrong!
Terrible people. Not knowledgeable about their own procedures. I would never recommend using them to finance anything! If you do then keep very good track of everything because they will try to get more money from you!
Never buying anything from them again. I should have listened to all the negative feedback. Everything they’re saying is true.
I will also be informing the better business Bureau oh how they take advantage of people.
Customer service dont know what they are doing if you ask them something you have to call more than one to collect 2 out of 3 answer and every time you got differences answer!…i tried to fix my problems and called for 7-8 times since last …
The worst car finance company to deal with they are total crooks make sure you read all the fine print in the contract they won’t help any of their customers even during a time that we’re all living through
My husband has mailed two letters requesting a release of lien for our car. Today I decided to phone and actually talk to someone. The press 5 option for requesting a release of lien will not connect!!!!! I’m sick of this. You people are inept and rude!
Worst customer service, don’t understand or care about good paying customer, not action takers supervisor can’t do anything,other then sending messages to another departments, instead of reaching out to the other department and follow up …
They have helped me a lot with the medial issues in 2018 and losing my job in 2017. I would have lost my car if they didn’t work with me. I am glad they have helped. Few times I have had some bad customer services but can’t let a few bad apples mess up your day.
With all the bad reviews I’m going to leave a good one when the government shutdown a few years ago they really helped me out knowing I work a job were I get paid federal money. Alot of times if you just talk them they can help. Thanks again!
Literally kept stalking me saying i had to pay for july. I paid them and they continued to say i owes them for that month they have taken at least an extra $700.00 from me and the money never reflected in my account
This place is a joke and highway robbery. Do not use these jokes to finance. Im sure what they are doing to ppl is illegal. They charge way higher interest rates even when your credit is over 700. Its ridiculous. They do not wrk with you whatsoever. I hate this company.
My son bought his truck 1 week before the covid shut down hes hours got cut but still managed to make his payments on time every month…NOW unfortunately his been laid off due to covid called Chrysler capital told them his …
I agree with everyone else that wrote a review on here. Save your time and your money do not go through these people they will not help you at all, the rates are through the roof it’s ridiculous I want to get out of my car sooo bad it’s not …
Trying to pay off the car at one time, they have a payment cap, unless you jump through hoola hoops to prove the money real. It’s been real since 2016, seems to me they in it for the money, hate to lose that interest huh.
This places is just out to steal your money 90% of payments you make go to interest. One of my recent payments went all to just interest not even a cent to my principle just a horrible company who should be dealt with just like wells fargo.
If I could give negative stars, trust me, I would. This company is absolutely horrible and it’s practices are borderline fraudulent at best. I won’t get long-winded with this review, but if your options are Chrysler Capital or the bus, you’d be better off on the bus.
Nothing says I hate my customers like making them pay a fee when paying a truck payment all because you have to pay it over the phone. Should’ve bought a Chevrolet.
Never let a dealership use Chrysler Capital. They are the most disrespectful group of people I’ve ever dealt with. I’m fighting to restore my credit and get them out of my life.
The most complicated and unhelpful financial institution I have ever dealt with.
There is absolutely no administration, nobody knows what is going on.
Specially when trying to pay off a vehicle
I have been trying to refinance for over a month. They keep saying they have sent a copy of my title to my bank but they have not. I wish I never would have even bought my new car. Terrible.
I can’t wait to refinance and leave these people they are so unprofessional. Terrible customer service the entire department including the manager was very rude everytime I contacted them. And I have a legitimate problem there system is …
The worst i delt with they dont care about their customers, they only care about MONEY, they hang up on you, they give you worst attitude, they dont give you information that you want on the loan I cannot stand these ppl they’re the worst I …
Worst customer service, if you can call it that. Was trying to deal with a truck loan left after my father’s death. They were rude, short and very unprofessional. I am STILL trying to get this done! Never would I ever do business with them!
ABSOLUTELY PATHETIC !!!! CAN NOT GET AHOLD OF A REAL PERSON IN 7 MONTHS!!!! SOLD MY TRUCK 8 MONTHS AGO AND THEY DIDN’T REPORT IT TO THE CREDIT BUREAU!! I HAVE SPOKE TO MANY WORTHLESS LIVE AGENTS TO SPEAK TO SOMEONE !!!! THEY SEND THE SAME …
They paid a scam invoice from a city and back charged me the fees without even notifying me or asking if the charges where valid… I would not recommend using them at all if you like your money to be yours! If it happens again I’m taking them to court.
I paid off my vehicle 1/21 still have not received title called to see why, they mailed to an address I lived at seven years ago , each time I call I have verified my current address even after payoff, call ask for a manger on 3/6/21 said …
After waiting in line for 1 hour some RUDE employee just hang up on me because i told him i am a Company and i have 6 accounts with them. WOW so bad ! I will never buy cars from Chrysler .
Worst, most illegal crooks out there tried to take my car by towing it and auctioning it off before I could get it back so I would be on the hook for the rest of the payments while they sell the car to someone else. Not only is this the …
I pay over the required amount and specifically allocate to principal. They apply to interest. Have submitted 7 reallocation requests and a complaint to their “office of the President” still nothing resolved. All of a sudden they …
After over a year of impeccable payments I asked for a re-fi. NO. So I decided to be done with them. Got my pay off amount, paid my car off and now all of a sudden I still owe them money!!!!! These people are CROOKS! If I could give them NO STARS I would!
Thieves and liars. You will pay dearly if you finance through them. The GAP coverage is a complete rip off. Chrysler Capital sells it, however afterwards they are quick to tell you it’s a 3rd party once they don’t pay and rip you off.
They asked me for the social security number four times (it was correct) and still acted like I was the wrong person. I had to repeat myself a total of five times and be transferred to the automated service just to pay my truck payment.
they say they are here to help, not so true, asked for extention for the first time they refused, asked if my car payment could get reduced, they refused, Just where is the help is. next time I will know better than to use this again. But, …
Horrible company. Just like Chrysler. I paid off a car in full and they have it negative on one credit bureau and positive on another. And the refuse to fix it. I will NEVER buy another Chrysler Dodge or Jeep and will never recommend they shady finance company. Scammers.
I actually loath their policy. They charge me some ‘fee’ for thousands of dollar absolutely without my consent. Just simply put the charge in my bill. It’s like buying a meal in Burger King and two days later they send you a bill for the napkin. Last time buying anything Chrysler.
Horrible organization, their contracts are written in a predatory way and in coordination with the dealerships that work with them they scam people to get into 3 year leases telling you that you can break the lease for a penalty of “a few …
Chrylser Capital is the absolute worse, I wouldn’t recommend anyone get a car financed thru this company at all. I literally hate this company, they have blown my phone up multiple times regarding my account being past due when it was on …
You’re better off going through an actual bank where you can actually talk to someone who knows what they’re doing. I asked a “manager” about their policies and she stated only the lender would know that, but the lender only speaks with …
Terrible company. Absolutely terrible. In house dodge financing sounds great until you spend $90k on a $40k purchase. Absolutely the biggest mistake of my life. Fortunately I made enough money to get out from under their guarantee life long debt deal.
This place, the Chrysler located on Skillman, is absolutely terrible! I hated it! I went there on Saturday and noticed there was a slash in one of my back tires. I asked them to change that one tire for nearly $300; the old hag who was …
So difficult to get a live person to talk to. Once you do they cant take care of your problem. Transfer you and you get hung up on. We had a claims issue and they Kept $1700 that should have went to the principle instead I guess they think …
By far the worst company to do business with. They make up their own rules and definitions as to what a “Charge off” account is. Every single time I talked to somebody with this company I got a different answer. I had cancer and went thru a …
Worst service I have had with a loan company. I have never been late and ran in to some trouble. Called before I was late to get an extension. And was denied! During a pandemic and with no logical reason.
It was okay I must say the rep I spoke with today listened some what. I am more disappointed with the dealership that I got my car from. They were awful. When I said I wanted a different car it was ridiculous.They made a big deal out of …
Unbelievable interest rates I’ve been paying on my car over three years on a 6 year note of 22 thousand dollars and as of 7/27/2017 I still have over 19 thousand on it. In order for me to get out of it is to let it go or fork out the 5 to 6 thousand + down payment on another vehicle. Their should be a law for crooks like this.
If I could give negative stars I would! Chrysler Capital is a freaking joke…these people are a joke and don’t give to cares about you are if your having financial issues. The principal and interest fees are just about the same as your …
Very difficult to get in contact with a person or a manager to request an legitimate assistant. They do not reply to official requests or fax, even if it is a denial to a request.
I sent a check over $8000 to pay off my Jeep, the people failed to send me my title by putting my apt number even though I wrote it originally. That’s fine, people make mistakes, but the fact that now the auto system literally will not let …
I purchased my car 2 years ago. 2 years of payments and all payments have went towards interest. My interest rate basically doubled my car price! I am now looking at a way to get out of this deal. I was young and not too knowledgable about …
They don’t even deserve a star. Hung up on numerous times, trying to get payment on an insurance job where the insurance company, Allinsco, (they suck too.) sent the first check. Truck has been ready for 6 weeks or longer, and still trying to get payment.
Waiting 2 months to receive my title . Was told it’ll take 2 months for the state to send my title. Called this morning to be told I was suppose to go to DMV and request title change. Then my title still has to be sent to state and I have …
Called about COVID programs and was told they are not offering to those who have a lease. That is terrible support for struggling customer to make decisions based on how they purchased their car from you.
I wish there was a less rating than 1 star. Chrysler Financial has put all of my payments into interest for whole 8 months. I mean… what the hell!!!!
Please don’t finance with them. they will rip you off!!!
They do not support you during the lease period. My truck was broken for 4 months. I was forced to drive a much lesser quality rental vehicle and still required to make full payments. Santander Consumer USA, Inc. is technically the owner …
WORST CUSTOMER SERVICE EVER. Very disorganized and transfer you around, once you’re on hold, your call gets dropped. Also, financially is the worst, they delay to pay your vehicle trade-in and delay to update your pay-off. I HIGHLY RECOMMEND TO USED ANOTHER FINANCIAL INSTITUTION.
Don’t know why I’m reading all these bad reviews, I never had a issue out of them. There was a time where a hurricane wiped our home out and we needed to hold off on some payments.. didn’t get any harrassment calls , they worked with me in getting caught up. I definitely will be getting my next vehicle thru them ..
First of all, I was a victim of fraud. I was selling my car and the person wanting to buy it sent a fraudulent cashier’s check. CC representative tells me that the check has cleared and I can release the vehicle to the person buying it. I …
Stay away!!!! This company will wash out your down payment towards the initial loan and lie about it esp. When your putting almost 10k down! Also they lie about payments being paid easily deff been a hassle to deal with them and my payment …
I am SOOO glad to be rid of these folks. I paid off my son’s car loan for him. Even to the bitter end, they have displayed incompetence.
Just received the Lien Holder release form from the state. In bold print on the …
My now wife and I needed a vehicle. We went to Reno Dodge in Reno, Nevada. She wanted a manual car because we lived in the North Shore of Lake Tahoe. We wanted to have an American brand car that we could afford on a minimum budget. After …
Called to explain reason for late payment and ask for an extension. The representative was rude, uncaring, and would not explain his rationale for denying our request. Management needs to listen in on calls and improve their customer …
I swear these people make it impossible to pay them. Their website is incredibly difficult to use and looks like it hasn’t been updated since 1990. They charge ridiculous amounts of money to make payments over the phone. Trying to make an …
I Made my (1st) truck payment on the 31st using Chrysler Capital’s Website who uses Western Union Speedpay for $ 2.50 convenience fee. After the 3rd of the month, I noticed the payment never posted to my checking account. I sent 2 emails …
I paid off my vehicle October 25,2020. All three credit bureaus convey owing Chrysler Capital 3840.00 . Remove immediately or I will file a complaint with Federal Trade Commission .gov Federal Communications Commission .gov and Texas GOVERNOR OFFICE.
They are horrible to deal with. They charged us $395 for Disposition Fee when we turned in our lease> This was never disclosed to us. When I called they said, they can not do anything about it and when I asked to speak to the Exective …
If you purchase a new vehicle, you believe there would be no issues. Purchased 2018 Charger Blacktop on 02/13/18 from Huffines Chrysler Dodge in Plano TX. The dealership is worthless and clueless. General Manager Scott Milsap is silent and …
I will never do business again with this company. They have no communication with the dealership I purchased the vehicle from. They could care less what happens. I’ve called them three times to have them send me a final bill on a leased …
The worst company to ever purchase a vehicle from and finance through! This company 3 times has told me I had a missed payment and I showed them proof that I had paid everyone, they told me they never got it due to a computer glitch! They …
There was an over payment done when I finished my lease and I have been told for 4 months all kinds of lies. I still don’t have my money and now forced to hire a lawyer. How they can be in business is a miracle!!
Take the advice from all of us and KEEP SHOPPING!!
They break their contract by deciding where your overpayment goes. They pay it towards interest instead of the principle. They add outrageous fees if you’re 6 …
Horrible company, it’s basically a dinosaur financial with no current technology or customer service. STAY AWAY. I had my account on autopay and was charged different amounts as they pleased without any notice, and got hit with late fees; …
My auto loan was paid off over 5 months ago and Chrysler Capital still hasn’t released my title to me. Contacting them only results in the erroneous advice to either waste more money with a scam company, $17 at GetMyCarTitle.com, to get my …
6 months after my car was totaled, I insert paid, for money back, title vintage the mail free and clear I am still getting harassed by Chrysler capital for more money. They ding my credit have caused my score to drop, and threaten to repo. Do not work with them.
If I could give them a zero for rating I would worst company to finance a vehicle through. Repossessed my vehicle for 2 missed payments but sent partial payments. when I called after vehicle was taken they wouldn’t work with me at all to …
What a joke of a company. Pathetic customer service. Will never buy another car or truck from this incompetent company again. Can’t log in to my account ever, try to call customer service and get hung up on. Stay away!
Another bad review! Had a lease for a Ram 1500 and traded it in for a different vehicle back in 2017. However, 2 months ago I got a call from Chrysler Capital collections saying I owed $75 for a traffic violation (toll road charge)… but …
Just got off the phone with Chrysler Capital concerning our recent lease-end. They were charging us over $1500 in lease end fees, including Excess wear and tear and a late fee for our final payment. …
Do not finance your vehicle thru Chrysler Capital, This is the worst experience I have ever had thru a finance company. I paid my loan off and of course there was an over payment. It has been 6 weeks and I still have not received my over …
So after waiting for 2 hours and 17 minutes to talk to Chrysler capital financial department, since I didn’t like their employee’s attitude I asked for a manager, she picked up the phone then hung up immediately. The only think I heard her …
I will never ever lease a car from Chrysler Capital again. I paid my statement balance in full on my first payment. The balance was 20$ less then what i was told it would be. The second statement came in and it was 20$ more than what it …
I have been with Chrysler Capital since 2014-present and if I could rate a 0, I would. Here’s my problem with them, they DO NOT REFINANCE, the website to login into your account bugs out and you gotta keep calling for them to send a temp …
I had a dodge dart for three years that had a recall on it before I actually bought the brand new car in 2016. Upon having my car breakdown late one evening and towed to my home, the tow truck driver alerted me that he had seen this issue …
Terrible company! I went to finance a vehicle with them at platinum dodge in terrell Texas and signed paperwork on march 10th turns out my contract didnt get approved so the dealership made up some contracts online signed them for me and …
I would absolutely give no stars if I could. This is the SHADIEST place to do business. I had been with them for over 6 years.Its been nothing but problems. Finally had the chance to trade my car in a few weeks ago. Thank God. Now, they are …
I should have read the tons of bad reviews about Chrysler Capital before my car loan with them. As I paid off the loan completely, they drug their feet for 14 days, while my care buyer waited to register the vehicle as the new owner. At …
After changing lease vehicles and paying off my balance, Chrysler Capital calls me 2 years later to request that I pay off charges. No one can explain what the charges are for or why the bill is being generated 2 years after being informed …
Scheduled an appointment with my local bank to re-finance my vehicle today. I have called in and attempted to make a payment every day for two weeks with chrysler capital and their online payment processing system has been messed up the …
I traded in my vehicle the middle of March and I still have not received the overage on my payoff. Multiple calls and different answer every time. Asked a supervisor yesterday if they were going to pay me interest. Ha! If I would not …
Purchased a 2020 Dodge Ram 1500 Rebel from Lithia April 24. I have had to call twice a week or more to fix simple solutions over the past 9 weeks. Below is a list of items I have had and the solution/ result. …
Awful customer service! Had no issues for length of lease (39 months). Made final payment and can’t get final purchase letter without issues. On hold ALL THE TIME. “So sorry”. “We understand”. But nothing gets done. Should be a smooth …
Do not finance through Chrysler Capital!!!!!!!!!!! They added a derogatory remark on my credit after I had been faithful and on time every month which decreased my credit 11 points.I have had poor Communication with Chrysler Capital from …
I was hung 3 times because I didn’t want to $100 Walmart gift card that cost me $9 to activate it. I just wanted to make my first lease payment. 3 times I called 3 times when they asked my my card # they hung up on me. Some other country …
I can’t wait to pay off my 2016 nissan! They financed me at a 24.83% interest rate with $2000 down and my payments are $529.84. I was lied to from the beginning about being able to refinance after 6 months of making payments. When asking …
I had a car loan that I was paying extra each month. The account said the next due date was in June which was 5 months from the present date. When I was short on money I didn’t pay for 2 months and Chrysler Capital put a remark to the …
If Pay your note early they’ll apply it to your interest rate instead of your note. If you Refinance just hope you get your warranty money back. Even after they are paid out they’ll still try to hold on to it. This was my experience so do …
This review is not reflective of the customer service associate that we we’re FINALLY able to get through to after calling multiple times, during stated business hours, only to be on hold for 30+ minutes and then disconnected. If your hours …
Shadiest thing ever. Do not finance with them EVER. This place pretends they don’t have answers you need and then escalate you to even more people who don’t have answers. I asked to be escalated to a manager to handle account and payment …
I leased a vehicle with Chrysler and after paying off the lease they took out the extra auto payment. I called and they said it would be taken care of when I bought the vehicle. 5 weeks later when I called back, they did not show my extra …
If you are considering financing a car through Chrysler Capital, please reconsider. I’ve been with them for about a year and a half- have always paid my loan, and am half a month behind due to personal reasons. I asked them to defer the …
I have NEVER purchased anything from here and I just had a fraudulent amount taken out of my account by them for $1303.28. I have disputed it. I don’t know how they got my bank details!! I have never step foot at this place!
They offer “Hurricane assistance” then when you call in to ask for said assistance they basically tell you there is nothing they can do besides a 10 day payment deferral. 10 days? Wow talk about assistance. What a garbage company, don’t …
They have the worst customer service I have ever encountered! All I needed was a lease return document. (Basically just a document states that my lease vehicle was turned in). 2 weeks and 6 phone calls (and disconnections) I still do not have that document!!!!! Horrible horrible customer service!
Horrendous customer experience. Claimed to have “lost” payment check for lease buyout to only “find it” after a month of back and forth. Lastly they claim to send title but then charge to reissue. Currently in the process of having USAA …
(Translated by Google) I do not recommend financing a car with these people at all, they are very unprofessional and try to harm their clients in their credit history …
(Translated by Google) The experience was pecima but what of it but it supposedly does not finance cars with accident history. In 2014 I bought with Dodge Chrysler from Florida new port Rycher and last year when I went to buy a new Dodge it …
(Translated by Google) Very difficult to communicate with customer service representatives. My car has been fixed for more than 15 days and the bank did not have good communication with the Dealer to inform them and guide them to obtain the …
Worst company ever..customer service is horrible..
People was rude
Dont even bother.
Rude the least i can say!
The worst company ever,
Not a good place to deal with.
Good people to work with. Thanks
Stay away
Please never do business with these people.
Great bank and financial association!
Awful company to deal with there customer service is the worst!!!!
Worst place to get any vehicle financed!
Can’t get ahold of anybody! Need them to pick up a car !!!!!! I don’t want it anymore!!!!
Calling the office of the president is a waste of time… according to Blanco…
Just terrible service lady hung up on my face !!! I was on the phone for 20 minutes.
terrible all around .will bill you incorrectly.Please keep up with your payments.
They do not care about anyone and they are out for money….and they lie to get you into a loan.
A monkey could do a better job. I’m sorry but dont do business here.
cant get a hold of anyone. does anyone know a number where i can actually speak to a person and not the automated run around
Worst experience the employees have attitude for no reason and they will not help me out with payment arrangements!”
I wish I had read all these reviews. I hope this company blows up.
If I could give them zero stars, I wouldn’t.
Chrysler Capital is a RIP off. My experience was nightmare.
AWFUL CUSTOMER SERVICE! They will hound you when they need something but never there when you need answers to your questions
THEY WONT GIVE U YOUR FULL REFUND ON PAYMENTS EVEN THOUGH YOU HAVE GAP INSURANCE..
Horrible customer service and not good at keeping records even if you keep records never buy with Chrysler capital
You’re a joke. Send a bill without pictures or explanation. Long call wait. I’ll pay you $3.21 a week losers
Pray you never get a wreck the body shop had my car ready in 2 days, due to the poor communication and lack of communication of Chrysler capital to release funds to the body shop it’s been sitting in the shop for over a week!!!
Representatives were extremely helpful, and addressed my concern very quickly.
Customer service never answers. Loans are terrible. Even high risk loan companies won’t even refinance a Chrysler Capital loan.
Do NOT finance through here especially when they offer “Cash back”. You’ll never get it.
Constantly have to call them and dispute extra fees that have no basis!!! This place is horrible I definitely will be getting rid of them soon
They said that I missed my car payment and I don’t .. I did make my car payment 😡they took out the money for my account I have a text message that says they took it out of my account …
Wow! I was going to give my bad experience but they seem to be screwing everyone else too. Good job Chrysler! You suck!!!!!!
This company and all involved with it should have gone down in 2008. But due to crony capitalism it survives. We all are poorer for it. One of the most corrupt companies in existence.
If you want your credit ruined, then I recommend Chrysler Capital.
They’ve set us up for auto payment 3 times. It never worked. Then reported us as late. They are crooks.
Worst finance company ever!! Everyone of their employees has different information.
Customer Service is horrible. Being a long term customer for five years means nothing. Definitely will not be using them in the future.
No issues with Chrysler Capital. Always quick with an educated answer and did everything they said they would do. Can’t ask for much more than that.
Leased a grand cherokee for 3 years. Had automatic pay and had no issues with them. Great experience.
I can’t believe I bought a vehicle from these people they never answer the phone they can’t get the paperwork ride of had a vehicle brand new one since June and can’t pay the tags because they don’t have the right paperwork
We’re on hold right now and it’s been 15 minutes. I’ll let you know how it goes. Speaking with Lolita was useless. The epiphany of deplorable service.
TERRIBLE!!!!! Inept, incompetent, horrible! No one can process a payment correctly, they don’t listen, they send delinquent letter for their mistakes, and then they repeat the same thing the next month. I would NOT recommend them to my worst enemy. Beware.
Need to reconsider your lender… I work for a dealer and will steer people toward Ally or US Bank. Otherwise, I may end up losing customers over the difficulty working with this payment system
People working for Chrysler Capital are not very specific on things. There are so many addresses, they don’t know which one works..very disturbing.
Remind me not to finance with them again. Be late and they will robo-call you 25 times a day.
Horrific customer service. My title transfer from Texas to Florida has taken over 10 MONTHS!
These people are crazy. They keep calling me for a end of lease inspection when I’ve asked them not to. Car will be turned in per lease contract. Service has gone down hill with Chrysler all around.
The worst experience ever I am in a very difficult situation financially in my car is sitting in the garage that I cannot use and I won’t be able to use for many months and there is no compassion there’s no understanding there’s no desire …
Terrible bank to finance a car with I had a crash like two months ago an 18 wheeler hit me and I had to get the check sign by them and me in order to pay the guy from the dealership since he fixed my car and it’s been over a month and I …
Horrible customer service and out to just get money! They sold a brand new car which ended up being a lemon and had issues within 4 months of owning. Now we are PAYING THEM to take it back. Wth just so wrong!
Terrible people. Not knowledgeable about their own procedures. I would never recommend using them to finance anything! If you do then keep very good track of everything because they will try to get more money from you!
This company has the most incompetent employees I’ve ever encountered.
Never buying anything from them again. I should have listened to all the negative feedback. Everything they’re saying is true.
I will also be informing the better business Bureau oh how they take advantage of people.
Absolutely terrible service people on the phones tell you 2 different things. Then they do shady things when your lease is up
Customer service dont know what they are doing if you ask them something you have to call more than one to collect 2 out of 3 answer and every time you got differences answer!…i tried to fix my problems and called for 7-8 times since last …
The worst car finance company to deal with they are total crooks make sure you read all the fine print in the contract they won’t help any of their customers even during a time that we’re all living through
The WORST experience there is. They are all terrible with customer service and seem bothered by every customer. …
My husband has mailed two letters requesting a release of lien for our car. Today I decided to phone and actually talk to someone. The press 5 option for requesting a release of lien will not connect!!!!! I’m sick of this. You people are inept and rude!
Worst customer service, don’t understand or care about good paying customer, not action takers supervisor can’t do anything,other then sending messages to another departments, instead of reaching out to the other department and follow up …
They have helped me a lot with the medial issues in 2018 and losing my job in 2017. I would have lost my car if they didn’t work with me. I am glad they have helped. Few times I have had some bad customer services but can’t let a few bad apples mess up your day.
With all the bad reviews I’m going to leave a good one when the government shutdown a few years ago they really helped me out knowing I work a job were I get paid federal money. Alot of times if you just talk them they can help. Thanks again!
Literally kept stalking me saying i had to pay for july. I paid them and they continued to say i owes them for that month they have taken at least an extra $700.00 from me and the money never reflected in my account
This place is a joke and highway robbery. Do not use these jokes to finance. Im sure what they are doing to ppl is illegal. They charge way higher interest rates even when your credit is over 700. Its ridiculous. They do not wrk with you whatsoever. I hate this company.
My son bought his truck 1 week before the covid shut down hes hours got cut but still managed to make his payments on time every month…NOW unfortunately his been laid off due to covid called Chrysler capital told them his …
I agree with everyone else that wrote a review on here. Save your time and your money do not go through these people they will not help you at all, the rates are through the roof it’s ridiculous I want to get out of my car sooo bad it’s not …
Trying to pay off the car at one time, they have a payment cap, unless you jump through hoola hoops to prove the money real. It’s been real since 2016, seems to me they in it for the money, hate to lose that interest huh.
This places is just out to steal your money 90% of payments you make go to interest. One of my recent payments went all to just interest not even a cent to my principle just a horrible company who should be dealt with just like wells fargo.
If I could give negative stars, trust me, I would. This company is absolutely horrible and it’s practices are borderline fraudulent at best. I won’t get long-winded with this review, but if your options are Chrysler Capital or the bus, you’d be better off on the bus.
Nothing says I hate my customers like making them pay a fee when paying a truck payment all because you have to pay it over the phone. Should’ve bought a Chevrolet.
Never let a dealership use Chrysler Capital. They are the most disrespectful group of people I’ve ever dealt with. I’m fighting to restore my credit and get them out of my life.
The most complicated and unhelpful financial institution I have ever dealt with.
There is absolutely no administration, nobody knows what is going on.
Specially when trying to pay off a vehicle
I have been trying to refinance for over a month. They keep saying they have sent a copy of my title to my bank but they have not. I wish I never would have even bought my new car. Terrible.
I can’t wait to refinance and leave these people they are so unprofessional. Terrible customer service the entire department including the manager was very rude everytime I contacted them. And I have a legitimate problem there system is …
The worst i delt with they dont care about their customers, they only care about MONEY, they hang up on you, they give you worst attitude, they dont give you information that you want on the loan I cannot stand these ppl they’re the worst I …
Worst customer service, if you can call it that. Was trying to deal with a truck loan left after my father’s death. They were rude, short and very unprofessional. I am STILL trying to get this done! Never would I ever do business with them!
ABSOLUTELY PATHETIC !!!! CAN NOT GET AHOLD OF A REAL PERSON IN 7 MONTHS!!!! SOLD MY TRUCK 8 MONTHS AGO AND THEY DIDN’T REPORT IT TO THE CREDIT BUREAU!! I HAVE SPOKE TO MANY WORTHLESS LIVE AGENTS TO SPEAK TO SOMEONE !!!! THEY SEND THE SAME …
They paid a scam invoice from a city and back charged me the fees without even notifying me or asking if the charges where valid… I would not recommend using them at all if you like your money to be yours! If it happens again I’m taking them to court.
I paid off my vehicle 1/21 still have not received title called to see why, they mailed to an address I lived at seven years ago , each time I call I have verified my current address even after payoff, call ask for a manger on 3/6/21 said …
After waiting in line for 1 hour some RUDE employee just hang up on me because i told him i am a Company and i have 6 accounts with them. WOW so bad ! I will never buy cars from Chrysler .
Worst, most illegal crooks out there tried to take my car by towing it and auctioning it off before I could get it back so I would be on the hook for the rest of the payments while they sell the car to someone else. Not only is this the …
I pay over the required amount and specifically allocate to principal. They apply to interest. Have submitted 7 reallocation requests and a complaint to their “office of the President” still nothing resolved. All of a sudden they …
After over a year of impeccable payments I asked for a re-fi. NO. So I decided to be done with them. Got my pay off amount, paid my car off and now all of a sudden I still owe them money!!!!! These people are CROOKS! If I could give them NO STARS I would!
Thieves and liars. You will pay dearly if you finance through them. The GAP coverage is a complete rip off. Chrysler Capital sells it, however afterwards they are quick to tell you it’s a 3rd party once they don’t pay and rip you off.
They asked me for the social security number four times (it was correct) and still acted like I was the wrong person. I had to repeat myself a total of five times and be transferred to the automated service just to pay my truck payment.
they say they are here to help, not so true, asked for extention for the first time they refused, asked if my car payment could get reduced, they refused, Just where is the help is. next time I will know better than to use this again. But, …
Horrible company. Just like Chrysler. I paid off a car in full and they have it negative on one credit bureau and positive on another. And the refuse to fix it. I will NEVER buy another Chrysler Dodge or Jeep and will never recommend they shady finance company. Scammers.
I actually loath their policy. They charge me some ‘fee’ for thousands of dollar absolutely without my consent. Just simply put the charge in my bill. It’s like buying a meal in Burger King and two days later they send you a bill for the napkin. Last time buying anything Chrysler.
Horrible organization, their contracts are written in a predatory way and in coordination with the dealerships that work with them they scam people to get into 3 year leases telling you that you can break the lease for a penalty of “a few …
Chrylser Capital is the absolute worse, I wouldn’t recommend anyone get a car financed thru this company at all. I literally hate this company, they have blown my phone up multiple times regarding my account being past due when it was on …
You’re better off going through an actual bank where you can actually talk to someone who knows what they’re doing. I asked a “manager” about their policies and she stated only the lender would know that, but the lender only speaks with …
Terrible company. Absolutely terrible. In house dodge financing sounds great until you spend $90k on a $40k purchase. Absolutely the biggest mistake of my life. Fortunately I made enough money to get out from under their guarantee life long debt deal.
This place, the Chrysler located on Skillman, is absolutely terrible! I hated it! I went there on Saturday and noticed there was a slash in one of my back tires. I asked them to change that one tire for nearly $300; the old hag who was …
So difficult to get a live person to talk to. Once you do they cant take care of your problem. Transfer you and you get hung up on. We had a claims issue and they Kept $1700 that should have went to the principle instead I guess they think …
By far the worst company to do business with. They make up their own rules and definitions as to what a “Charge off” account is. Every single time I talked to somebody with this company I got a different answer. I had cancer and went thru a …
Worst service I have had with a loan company. I have never been late and ran in to some trouble. Called before I was late to get an extension. And was denied! During a pandemic and with no logical reason.
It was okay I must say the rep I spoke with today listened some what. I am more disappointed with the dealership that I got my car from. They were awful. When I said I wanted a different car it was ridiculous.They made a big deal out of …
Unbelievable interest rates I’ve been paying on my car over three years on a 6 year note of 22 thousand dollars and as of 7/27/2017 I still have over 19 thousand on it. In order for me to get out of it is to let it go or fork out the 5 to 6 thousand + down payment on another vehicle. Their should be a law for crooks like this.
If I could give negative stars I would! Chrysler Capital is a freaking joke…these people are a joke and don’t give to cares about you are if your having financial issues. The principal and interest fees are just about the same as your …
Very difficult to get in contact with a person or a manager to request an legitimate assistant. They do not reply to official requests or fax, even if it is a denial to a request.
I sent a check over $8000 to pay off my Jeep, the people failed to send me my title by putting my apt number even though I wrote it originally. That’s fine, people make mistakes, but the fact that now the auto system literally will not let …
I purchased my car 2 years ago. 2 years of payments and all payments have went towards interest. My interest rate basically doubled my car price! I am now looking at a way to get out of this deal. I was young and not too knowledgable about …
They don’t even deserve a star. Hung up on numerous times, trying to get payment on an insurance job where the insurance company, Allinsco, (they suck too.) sent the first check. Truck has been ready for 6 weeks or longer, and still trying to get payment.
Waiting 2 months to receive my title . Was told it’ll take 2 months for the state to send my title. Called this morning to be told I was suppose to go to DMV and request title change. Then my title still has to be sent to state and I have …
Called about COVID programs and was told they are not offering to those who have a lease. That is terrible support for struggling customer to make decisions based on how they purchased their car from you.
I wish there was a less rating than 1 star. Chrysler Financial has put all of my payments into interest for whole 8 months. I mean… what the hell!!!!
Please don’t finance with them. they will rip you off!!!
They do not support you during the lease period. My truck was broken for 4 months. I was forced to drive a much lesser quality rental vehicle and still required to make full payments. Santander Consumer USA, Inc. is technically the owner …
WORST CUSTOMER SERVICE EVER. Very disorganized and transfer you around, once you’re on hold, your call gets dropped. Also, financially is the worst, they delay to pay your vehicle trade-in and delay to update your pay-off. I HIGHLY RECOMMEND TO USED ANOTHER FINANCIAL INSTITUTION.
Don’t know why I’m reading all these bad reviews, I never had a issue out of them. There was a time where a hurricane wiped our home out and we needed to hold off on some payments.. didn’t get any harrassment calls , they worked with me in getting caught up. I definitely will be getting my next vehicle thru them ..
First of all, I was a victim of fraud. I was selling my car and the person wanting to buy it sent a fraudulent cashier’s check. CC representative tells me that the check has cleared and I can release the vehicle to the person buying it. I …
Stay away!!!! This company will wash out your down payment towards the initial loan and lie about it esp. When your putting almost 10k down! Also they lie about payments being paid easily deff been a hassle to deal with them and my payment …
I am SOOO glad to be rid of these folks. I paid off my son’s car loan for him. Even to the bitter end, they have displayed incompetence.
Just received the Lien Holder release form from the state. In bold print on the …
My now wife and I needed a vehicle. We went to Reno Dodge in Reno, Nevada. She wanted a manual car because we lived in the North Shore of Lake Tahoe. We wanted to have an American brand car that we could afford on a minimum budget. After …
Called to explain reason for late payment and ask for an extension. The representative was rude, uncaring, and would not explain his rationale for denying our request. Management needs to listen in on calls and improve their customer …
I swear these people make it impossible to pay them. Their website is incredibly difficult to use and looks like it hasn’t been updated since 1990. They charge ridiculous amounts of money to make payments over the phone. Trying to make an …
I Made my (1st) truck payment on the 31st using Chrysler Capital’s Website who uses Western Union Speedpay for $ 2.50 convenience fee. After the 3rd of the month, I noticed the payment never posted to my checking account. I sent 2 emails …
I paid off my vehicle October 25,2020. All three credit bureaus convey owing Chrysler Capital 3840.00 . Remove immediately or I will file a complaint with Federal Trade Commission .gov Federal Communications Commission .gov and Texas GOVERNOR OFFICE.
They are horrible to deal with. They charged us $395 for Disposition Fee when we turned in our lease> This was never disclosed to us. When I called they said, they can not do anything about it and when I asked to speak to the Exective …
If you purchase a new vehicle, you believe there would be no issues. Purchased 2018 Charger Blacktop on 02/13/18 from Huffines Chrysler Dodge in Plano TX. The dealership is worthless and clueless. General Manager Scott Milsap is silent and …
I will never do business again with this company. They have no communication with the dealership I purchased the vehicle from. They could care less what happens. I’ve called them three times to have them send me a final bill on a leased …
The worst company to ever purchase a vehicle from and finance through! This company 3 times has told me I had a missed payment and I showed them proof that I had paid everyone, they told me they never got it due to a computer glitch! They …
There was an over payment done when I finished my lease and I have been told for 4 months all kinds of lies. I still don’t have my money and now forced to hire a lawyer. How they can be in business is a miracle!!
Take the advice from all of us and KEEP SHOPPING!!
They break their contract by deciding where your overpayment goes. They pay it towards interest instead of the principle. They add outrageous fees if you’re 6 …
Horrible company, it’s basically a dinosaur financial with no current technology or customer service. STAY AWAY. I had my account on autopay and was charged different amounts as they pleased without any notice, and got hit with late fees; …
My auto loan was paid off over 5 months ago and Chrysler Capital still hasn’t released my title to me. Contacting them only results in the erroneous advice to either waste more money with a scam company, $17 at GetMyCarTitle.com, to get my …
6 months after my car was totaled, I insert paid, for money back, title vintage the mail free and clear I am still getting harassed by Chrysler capital for more money. They ding my credit have caused my score to drop, and threaten to repo. Do not work with them.
If I could give them a zero for rating I would worst company to finance a vehicle through. Repossessed my vehicle for 2 missed payments but sent partial payments. when I called after vehicle was taken they wouldn’t work with me at all to …
What a joke of a company. Pathetic customer service. Will never buy another car or truck from this incompetent company again. Can’t log in to my account ever, try to call customer service and get hung up on. Stay away!
Another bad review! Had a lease for a Ram 1500 and traded it in for a different vehicle back in 2017. However, 2 months ago I got a call from Chrysler Capital collections saying I owed $75 for a traffic violation (toll road charge)… but …
Just got off the phone with Chrysler Capital concerning our recent lease-end. They were charging us over $1500 in lease end fees, including Excess wear and tear and a late fee for our final payment. …
Chrysler special services Manager #103757-Bietras states
“We do not offer/allow military allotment payments.” This where DFAS sends ACH …
Lots of negative reviews, I just paid my car off with them. 6 year loan and it feels nice to have that gone.
ANYWAY …
Do not finance your vehicle thru Chrysler Capital, This is the worst experience I have ever had thru a finance company. I paid my loan off and of course there was an over payment. It has been 6 weeks and I still have not received my over …
So after waiting for 2 hours and 17 minutes to talk to Chrysler capital financial department, since I didn’t like their employee’s attitude I asked for a manager, she picked up the phone then hung up immediately. The only think I heard her …
I will never ever lease a car from Chrysler Capital again. I paid my statement balance in full on my first payment. The balance was 20$ less then what i was told it would be. The second statement came in and it was 20$ more than what it …
I have been with Chrysler Capital since 2014-present and if I could rate a 0, I would. Here’s my problem with them, they DO NOT REFINANCE, the website to login into your account bugs out and you gotta keep calling for them to send a temp …
I had a dodge dart for three years that had a recall on it before I actually bought the brand new car in 2016. Upon having my car breakdown late one evening and towed to my home, the tow truck driver alerted me that he had seen this issue …
Terrible company! I went to finance a vehicle with them at platinum dodge in terrell Texas and signed paperwork on march 10th turns out my contract didnt get approved so the dealership made up some contracts online signed them for me and …
Trying to talk with somebody who speaks fluent English is almost impossible these people are very unorganized and will never finance with them again
I would absolutely give no stars if I could. This is the SHADIEST place to do business. I had been with them for over 6 years.Its been nothing but problems. Finally had the chance to trade my car in a few weeks ago. Thank God. Now, they are …
I should have read the tons of bad reviews about Chrysler Capital before my car loan with them. As I paid off the loan completely, they drug their feet for 14 days, while my care buyer waited to register the vehicle as the new owner. At …
The worst. You’re likely only reading this if you’ve already gotten a loan through them, so by now, it’s too late. But jfc, if you can, just don’t.
After changing lease vehicles and paying off my balance, Chrysler Capital calls me 2 years later to request that I pay off charges. No one can explain what the charges are for or why the bill is being generated 2 years after being informed …
Scheduled an appointment with my local bank to re-finance my vehicle today. I have called in and attempted to make a payment every day for two weeks with chrysler capital and their online payment processing system has been messed up the …
I traded in my vehicle the middle of March and I still have not received the overage on my payoff. Multiple calls and different answer every time. Asked a supervisor yesterday if they were going to pay me interest. Ha! If I would not …
Purchased a 2020 Dodge Ram 1500 Rebel from Lithia April 24. I have had to call twice a week or more to fix simple solutions over the past 9 weeks. Below is a list of items I have had and the solution/ result. …
Awful customer service! Had no issues for length of lease (39 months). Made final payment and can’t get final purchase letter without issues. On hold ALL THE TIME. “So sorry”. “We understand”. But nothing gets done. Should be a smooth …
Do not finance through Chrysler Capital!!!!!!!!!!! They added a derogatory remark on my credit after I had been faithful and on time every month which decreased my credit 11 points.I have had poor Communication with Chrysler Capital from …
The Worst worst finance company you can work with!!
Be aware guys !!
I’ve financed a 2019 Ram through them …
I was hung 3 times because I didn’t want to $100 Walmart gift card that cost me $9 to activate it. I just wanted to make my first lease payment. 3 times I called 3 times when they asked my my card # they hung up on me. Some other country …
I can’t wait to pay off my 2016 nissan! They financed me at a 24.83% interest rate with $2000 down and my payments are $529.84. I was lied to from the beginning about being able to refinance after 6 months of making payments. When asking …
I had a car loan that I was paying extra each month. The account said the next due date was in June which was 5 months from the present date. When I was short on money I didn’t pay for 2 months and Chrysler Capital put a remark to the …
If Pay your note early they’ll apply it to your interest rate instead of your note. If you Refinance just hope you get your warranty money back. Even after they are paid out they’ll still try to hold on to it. This was my experience so do …
They hang up when you call in after giving you the most unprofessional customer experience. You’re better off financing through your bank
This review is not reflective of the customer service associate that we we’re FINALLY able to get through to after calling multiple times, during stated business hours, only to be on hold for 30+ minutes and then disconnected. If your hours …
Shadiest thing ever. Do not finance with them EVER. This place pretends they don’t have answers you need and then escalate you to even more people who don’t have answers. I asked to be escalated to a manager to handle account and payment …
I leased a vehicle with Chrysler and after paying off the lease they took out the extra auto payment. I called and they said it would be taken care of when I bought the vehicle. 5 weeks later when I called back, they did not show my extra …
If you are considering financing a car through Chrysler Capital, please reconsider. I’ve been with them for about a year and a half- have always paid my loan, and am half a month behind due to personal reasons. I asked them to defer the …
I have NEVER purchased anything from here and I just had a fraudulent amount taken out of my account by them for $1303.28. I have disputed it. I don’t know how they got my bank details!! I have never step foot at this place!
They offer “Hurricane assistance” then when you call in to ask for said assistance they basically tell you there is nothing they can do besides a 10 day payment deferral. 10 days? Wow talk about assistance. What a garbage company, don’t …
They have the worst customer service I have ever encountered! All I needed was a lease return document. (Basically just a document states that my lease vehicle was turned in). 2 weeks and 6 phone calls (and disconnections) I still do not have that document!!!!! Horrible horrible customer service!
Horrendous customer experience. Claimed to have “lost” payment check for lease buyout to only “find it” after a month of back and forth. Lastly they claim to send title but then charge to reissue. Currently in the process of having USAA …