Thankful we have not had to place any claims but we have been very happy with the ins. and the customer service when we have had questions or in need of adding something more.
HORRIBLE experience. I was hit by a customer of this company, in working with them to get my car repaired I have been lied to, mistreated, ignored and overall have had a terrible customer service experience. Do not trust these people to help you.
We have had 2 claims in the past 2 years and we had a quick response time to get these solved, even with the Covid pandemic. Someone is always ready and willing to help with any questions we have.
Hope you never have to file a claim against this company! I had my parked car hit by someone with insurance with them and cant get anyone to return my calls. Over a month and no word from the claim adjuster.
Initial contact for information to make a decision on a policy for the Church was very informative and the response was very quick. A company rep even came to the Church tto answer any questions about the policy.
Great service, compassionate and effective people ready help you meet your needs. I will certainly recommend any church to join Church Mutual Insurance.
The representative was very helpful with my church’s request. She did have to call me back with the answer as it took a little research, but she returned the call within a half hour.
Thus far this is by far the best insurance coverage we have received for the cost. Judy Walker made the change so easy and was very helpful in helping us choose what we really needed as a church, school and childcare facility.
Been a faithful customer for over 20 years. One minor claim over 13 years ago. Rates had been lowering the last few years and then suddenly we were hit with a 32% increase
Sorry I have to be honest here, this is one of the WORST INSURANCE COMPANIES FOR CHURCHES, UNLESS YOU WANT YOUR CHURCH TO BE **RIPPED OFF** WITH ULTRA-HIGH PREMIUMS. Our Church was paying $15,463.00 yearly with Church Mutual. The new …
Filed complain yesterday. I was told someone would get back with more details with in few hours. It have been almost 20 hours no one has called me back. Crapy services *BTW this is insurance of other party who hit my car). I called my …
Church Mutual provided excellent service when we had mold and water damage in our church. Without Church Mutual, I doubt our church could have survived. Special thanks to Carmen Waukau.
LIFEchurch Asheboro has carried Church Mutual Insurance since its inception. Through the years, when we’ve had a claim to file, their response has been quick and efficient.
I was a little leary when we first started using this company but the customer service is great (at least my contact is GREAT, HI MARY P) any issue problem I have she is quick to help and IF she does not know she will find someone who does …
Mount Hope Church Corunna in Corunna Mi. had just started with Church Mutual. We had a great salesman ,Matt Tucker , that wrote us up a great policy covering the church and the parsonage. the parsonage had a leaky flat roof and after 3 …
Our Congregation decided to change the company that insured our property and provided liability coverage. As, in the past, I had served congregations that used Church Mutural, we requested a bid from them as well as three other …
We were customers of Church Mutual for 2 years. In that time we had a couple workers comp claims and for one of them the representative I was working with, Jarod, neglected to pay a bill that I faxed to him twice and a staff member of ours …
If you have this place as a workman’s compensation insurance, be prepared to get all ass attitude from them. They do not care what happened to you and how it affects you. When you ask a question it’s like your bothering them. Everything is …
Took time, but got my claim. So changing my review to 4. I worked with Tiffany Schultz for my claim. She was very helpful and still helping me with getting the car rental. Overall, seems to be a great company
There should be a way to give no stars while writing a review. That what I would have given Church Mutual – one star is way to generous. If you are a small yet struggling church, think twice before going with Church Mutual. After 5 years …
Our non-for-profit organization found “custom-fit” coverage with Church Mutual property & liability insurance. Their well-experienced agent made this possible by spending time discussing our needs. It also saved us money!
Workers comp. Terrible every two weeks it was like welfare billing teeth. Who wants this many Issues when you get hurt at work! Not one time but three times no checks . Two had to overnight delivered and still waiting almost a month for …
I’m a contractor for a church that had hail damage. Church Mutual sent an adjuster out twice and all he did was deny, deny, deny any damage or say its manufacturer defect. The Pastor has weekly tried to call the agent and all he gets is the …
Have used Church Mutual through 3 different churches. I would recommend them highly. Their offerings are tailored to the needs of churches or related organizations. Their staff are extremely knowledgeable and deliver great customer service. I would recommend them to any church or non profit looking for an insurance carrier.
Overall, I had a great experience. Much easier to do business with than I thought it would be. The customer service reps were very personable. Christy Collier was very forthcoming with the info I needed and supplied video aids which I will …
We’ve had to make two claims in the last year. One was last year for ice damage, and one this summer because of the derecho that wreaked havoc on Cedar Rapids, IA. I expected the derecho claim would take a while because of all the claims …
The claim, stemming from a hail storm on July 11, 2020, remains ongoing as of this writing. To date the claim service has been very poor. The claim handling structure is based upon outside independent claim handlers who haven’t any Co. …
UPDATE 12/21/2020: STAY AWAY. We filed our first claim with CM and had to hire an independent insurance adjuster to help as they (CM) continually tried to avoid paying for damages related to the hail storm. Now, we received a letter from …
We wish we would have used Church Mutual sooner. Our agent Peter has been responsive and far exceeded our expectations for helping us evaluate their products and find a plan that fit our needs and budget. Peter’s assistance and attention to …
Stay away from Church Mutual. Our Church has had a policy with them for years with no claims.
In April 2019 we submitted a claim for hail damage to our roof. The inspector …
My place of business uses Church Mutual for workers comp and liability coverage. Customer service has always been top notch. Very impressed with them when we have made claims, or needed assistance. Easy to get through to someone on the phone. Nice company to do business with.
Fortunately, our church has never had to file a claim with Church Mutual, but, in shopping around for competitive insurance offerings from other vendors, we have yet to find any carrier offering comparable coverage with premiums even close …
Thought they were a better insurance company for churches. In January 2018, I passed out while leading worship from the pulpit, which is my job for the church. I was denied Workman’s Comp. I can’t imagine any other time I would get hurt …
My sister and niece were in a multicar accident about 2 months ago with a customer of Church Mutual. The driver was arrested on scene because he hit not only my sister’s car, but also another truck head-on who had the whole thing on his …
Our Church had to make a claim for a flood due to a break in our plumbing. Church Mutual was fast in getting an adjustor, quick to approve a local company for remediation and repair, as well as, very professional and courteous with every interaction along the way. Their agent, Jody, was very friendly and helpful. Thanks @ChurchMutual.
As the project manager for the re-roofing of our church facility, I’ve had years of experience in that sort of work. I was impressed in several ways in working with Church Mutual Insurance: …
We have had Church Mutual for our insurance needs for quite a few years. When we have needed assistance in a claim, they were right there to help us and we were taken care of quickly. They are great about helping you figure out what you …
Twenty years ago when we first founded Cedar Rapids Zen Center (we’re a Buddhist Temple), Church Mutual was about the only company who would insure an organization so small and new as we were. Since then, we’ve always had fine service from …
I can’t recommend this company to my nonprofit colleagues. Poor value, poor service and not worthy of your nonprofit’s trust or reputation. So glad we cancelled and are now in the hands of an insurance company that represents the level of service we all expect and deserve.
Contacting an attorney! I was hurt on a property where the customers of Church mutual signed a hold harmless agreement, making Church Mutual liable for the accident. It took 3 weeks to get anything from the customer or the insurance. It …
I left a bad review that I since deleted and Church Mutual did not deserve. I overreacted. I had a billing issue that was resolved. Church Mutual made a point of contacting me, they were very friendly and professional. And I apologize for my first review.
Worst insurance company ever. The representatives are rude, especially Margaret Ferguson who is extremely disorganized and does not get payments back to injured workers at all. If you ar ean injured worker needing to contact this company …
Avoid if possible. After purchasing a policy, all service calls go to a third-party answering service with no access to your account. The 3rd Party will literally tell you that “Church Mutual is not taking calls at this time.” As such, it …
Because we are having to seek legal action against Church Mutual, I won’t get into the details of why my review is so low- but I will say this- DO YOUR HOMEWORK and dig deep to find all the claims that get denied. Buyer beware!!! These policies are about as useless as the paper they are written on.
Horrible company. Our motorcycle was hit on private property (while parked) in the beginning of July. Numerous phone calls and an email all left unanswered. Avoid this company whenever possible. …
I have never left a negative review of any company, however, this company deserves this one. If I could rate it less than 1, I would definitely do so. Our church was hit with a heavy wind/rain storm that caused severe damage to the roof. …
Poor customer service. 2 months after loss and claim isn’t close to being paid. Adjuster doesn’t respond to emails and voicemails.
Great place to work
They sponsor Lifest!
Best and fast in assisting when in need.
Outstanding coverage and services offered
Great place to work
Bad customer services, not sympathies with customer, terrible experience.
Never been but has church in the name.
Quick response RN available when need most!
Won’t let you use the bathroom if you deliver there .
This company is the best!! Any issue we have had they are right there for us.
Great customer service – rapid replies to inquiries – and pricing beyond what we expected. Many blessings and thanks.
removed the review. Good company. A few bad apples in customer support.
Great insurance provider for religious organizations!
The rates and coverage have been great, and the customer service has been unsurpassed. Highly recommended.
Good experience. Company has been very consistent. Good customer service. Have no suggestions for improvements.
Nice company to work with!
Church Mutual employees have been consistent, friendly, helpful and professional.
Our agent was friendly, professional, helpful and honest. No hidden costs, everything up front.
Proactive in giving us materials to prevent “incidents.” Also, our one claim went through very nicely.
I was involved in a car accident on kids one. It’s been over a month. Nobody contacted at all. I had to call them. No stars
Have used Church Mutual for many years. No one can beat their prices or service.
Love working with Church Mutual, they have a lot of experience and know what they are doing!
This place was nice there was a pool the food was good the room look nice
Mike, our insurance rep, helped make our experience easy, simple and affordable. Great company, Great representative.
Amazing people and just a great overall sense of welcoming family spirit to work with.
We like our rep, Rikki Stapp. Keeping us informed about security for our members and building. Keep up the good work!
Beautiful campus, tight and enforced security. CEO, keeps employees informed. Like working remotely. Good benefits, profit sharing.
Thankful we have not had to place any claims but we have been very happy with the ins. and the customer service when we have had questions or in need of adding something more.
HORRIBLE experience. I was hit by a customer of this company, in working with them to get my car repaired I have been lied to, mistreated, ignored and overall have had a terrible customer service experience. Do not trust these people to help you.
This company has helped us save money and keep proper coverage for our church. The customer service is excellent.
We have had 2 claims in the past 2 years and we had a quick response time to get these solved, even with the Covid pandemic. Someone is always ready and willing to help with any questions we have.
Hope you never have to file a claim against this company! I had my parked car hit by someone with insurance with them and cant get anyone to return my calls. Over a month and no word from the claim adjuster.
We have always had excellent service from Church Mutual Insurance.
Would surely recommend this company to anyone.
Jason Brooks is our rep. at Church Mutual and he is always extremely helpful and responds immediately to any concerns or questions we may have.
Initial contact for information to make a decision on a policy for the Church was very informative and the response was very quick. A company rep even came to the Church tto answer any questions about the policy.
Great service, compassionate and effective people ready help you meet your needs. I will certainly recommend any church to join Church Mutual Insurance.
The representative was very helpful with my church’s request. She did have to call me back with the answer as it took a little research, but she returned the call within a half hour.
Do not trust them and run your claim through your own insurance company. They will try every way that they can to rip you off.
The fitness trail is still maintained, even with all this snow!
THANK YOU. Church Mutual
Thus far this is by far the best insurance coverage we have received for the cost. Judy Walker made the change so easy and was very helpful in helping us choose what we really needed as a church, school and childcare facility.
Been a faithful customer for over 20 years. One minor claim over 13 years ago. Rates had been lowering the last few years and then suddenly we were hit with a 32% increase
Church Mutual has always been a great company, your representatives are easygoing and responsive. I would recomend them to work with.
Sorry I have to be honest here, this is one of the WORST INSURANCE COMPANIES FOR CHURCHES, UNLESS YOU WANT YOUR CHURCH TO BE **RIPPED OFF** WITH ULTRA-HIGH PREMIUMS. Our Church was paying $15,463.00 yearly with Church Mutual. The new …
Filed complain yesterday. I was told someone would get back with more details with in few hours. It have been almost 20 hours no one has called me back. Crapy services *BTW this is insurance of other party who hit my car). I called my …
Church Mutual provided excellent service when we had mold and water damage in our church. Without Church Mutual, I doubt our church could have survived. Special thanks to Carmen Waukau.
LIFEchurch Asheboro has carried Church Mutual Insurance since its inception. Through the years, when we’ve had a claim to file, their response has been quick and efficient.
I was a little leary when we first started using this company but the customer service is great (at least my contact is GREAT, HI MARY P) any issue problem I have she is quick to help and IF she does not know she will find someone who does …
Mount Hope Church Corunna in Corunna Mi. had just started with Church Mutual. We had a great salesman ,Matt Tucker , that wrote us up a great policy covering the church and the parsonage. the parsonage had a leaky flat roof and after 3 …
Our Congregation decided to change the company that insured our property and provided liability coverage. As, in the past, I had served congregations that used Church Mutural, we requested a bid from them as well as three other …
We were customers of Church Mutual for 2 years. In that time we had a couple workers comp claims and for one of them the representative I was working with, Jarod, neglected to pay a bill that I faxed to him twice and a staff member of ours …
If you have this place as a workman’s compensation insurance, be prepared to get all ass attitude from them. They do not care what happened to you and how it affects you. When you ask a question it’s like your bothering them. Everything is …
Took time, but got my claim. So changing my review to 4. I worked with Tiffany Schultz for my claim. She was very helpful and still helping me with getting the car rental. Overall, seems to be a great company
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Church Mutual covers my churches insurance and they are the worst insurance …
There should be a way to give no stars while writing a review. That what I would have given Church Mutual – one star is way to generous. If you are a small yet struggling church, think twice before going with Church Mutual. After 5 years …
Our non-for-profit organization found “custom-fit” coverage with Church Mutual property & liability insurance. Their well-experienced agent made this possible by spending time discussing our needs. It also saved us money!
These people are bogus. They do not live up to the hype. Don’t do business with them if you can help it.
Workers comp. Terrible every two weeks it was like welfare billing teeth. Who wants this many Issues when you get hurt at work! Not one time but three times no checks . Two had to overnight delivered and still waiting almost a month for …
I’m a contractor for a church that had hail damage. Church Mutual sent an adjuster out twice and all he did was deny, deny, deny any damage or say its manufacturer defect. The Pastor has weekly tried to call the agent and all he gets is the …
Have used Church Mutual through 3 different churches. I would recommend them highly. Their offerings are tailored to the needs of churches or related organizations. Their staff are extremely knowledgeable and deliver great customer service. I would recommend them to any church or non profit looking for an insurance carrier.
Overall, I had a great experience. Much easier to do business with than I thought it would be. The customer service reps were very personable. Christy Collier was very forthcoming with the info I needed and supplied video aids which I will …
We’ve had to make two claims in the last year. One was last year for ice damage, and one this summer because of the derecho that wreaked havoc on Cedar Rapids, IA. I expected the derecho claim would take a while because of all the claims …
The claim, stemming from a hail storm on July 11, 2020, remains ongoing as of this writing. To date the claim service has been very poor. The claim handling structure is based upon outside independent claim handlers who haven’t any Co. …
UPDATE 12/21/2020: STAY AWAY. We filed our first claim with CM and had to hire an independent insurance adjuster to help as they (CM) continually tried to avoid paying for damages related to the hail storm. Now, we received a letter from …
We wish we would have used Church Mutual sooner. Our agent Peter has been responsive and far exceeded our expectations for helping us evaluate their products and find a plan that fit our needs and budget. Peter’s assistance and attention to …
Stay away from Church Mutual. Our Church has had a policy with them for years with no claims.
In April 2019 we submitted a claim for hail damage to our roof. The inspector …
My place of business uses Church Mutual for workers comp and liability coverage. Customer service has always been top notch. Very impressed with them when we have made claims, or needed assistance. Easy to get through to someone on the phone. Nice company to do business with.
Fortunately, our church has never had to file a claim with Church Mutual, but, in shopping around for competitive insurance offerings from other vendors, we have yet to find any carrier offering comparable coverage with premiums even close …
Thought they were a better insurance company for churches. In January 2018, I passed out while leading worship from the pulpit, which is my job for the church. I was denied Workman’s Comp. I can’t imagine any other time I would get hurt …
My sister and niece were in a multicar accident about 2 months ago with a customer of Church Mutual. The driver was arrested on scene because he hit not only my sister’s car, but also another truck head-on who had the whole thing on his …
Our Church had to make a claim for a flood due to a break in our plumbing. Church Mutual was fast in getting an adjustor, quick to approve a local company for remediation and repair, as well as, very professional and courteous with every interaction along the way. Their agent, Jody, was very friendly and helpful. Thanks @ChurchMutual.
As the project manager for the re-roofing of our church facility, I’ve had years of experience in that sort of work. I was impressed in several ways in working with Church Mutual Insurance: …
We have had Church Mutual for our insurance needs for quite a few years. When we have needed assistance in a claim, they were right there to help us and we were taken care of quickly. They are great about helping you figure out what you …
Nice folks, but completely unresponsive. If they say they’ll get back to you, do not hold your breath. Really disappointed.
Twenty years ago when we first founded Cedar Rapids Zen Center (we’re a Buddhist Temple), Church Mutual was about the only company who would insure an organization so small and new as we were. Since then, we’ve always had fine service from …
there quality of service has gone down hill, they are clearly pushing the bottom line over following the coverage in policy–
I can’t recommend this company to my nonprofit colleagues. Poor value, poor service and not worthy of your nonprofit’s trust or reputation. So glad we cancelled and are now in the hands of an insurance company that represents the level of service we all expect and deserve.
Contacting an attorney! I was hurt on a property where the customers of Church mutual signed a hold harmless agreement, making Church Mutual liable for the accident. It took 3 weeks to get anything from the customer or the insurance. It …
I left a bad review that I since deleted and Church Mutual did not deserve. I overreacted. I had a billing issue that was resolved. Church Mutual made a point of contacting me, they were very friendly and professional. And I apologize for my first review.
Worst insurance company ever. The representatives are rude, especially Margaret Ferguson who is extremely disorganized and does not get payments back to injured workers at all. If you ar ean injured worker needing to contact this company …
Avoid if possible. After purchasing a policy, all service calls go to a third-party answering service with no access to your account. The 3rd Party will literally tell you that “Church Mutual is not taking calls at this time.” As such, it …
Because we are having to seek legal action against Church Mutual, I won’t get into the details of why my review is so low- but I will say this- DO YOUR HOMEWORK and dig deep to find all the claims that get denied. Buyer beware!!! These policies are about as useless as the paper they are written on.
Horrible company. Our motorcycle was hit on private property (while parked) in the beginning of July. Numerous phone calls and an email all left unanswered. Avoid this company whenever possible. …
I have never left a negative review of any company, however, this company deserves this one. If I could rate it less than 1, I would definitely do so. Our church was hit with a heavy wind/rain storm that caused severe damage to the roof. …