I’d give it a zero. Horrible staff with high turn over the past few years and can’t ever get a human to answer. After years of patience and my friends having issues as well IM DONE!!!!!!!!!
Okay staff….great docs…horrible staffing. It is impossible to speak to a person. The automated system needs updating. And trying to get an app that earlier than a month out is impossible.
They NEVER EVER EVER answer the phone! Horrible customer service. I love my Doc to pieces, but the staff is slacking! The two stars are for my Doctor. 🙂
The worst patient care I’ve ever encountered. It should be illegal to treat patients in the manner they do. I wouldn’t send my worst enemy for care here.
Great staff. They are always professional. You may have to wait in line sometime. I feel it is worth the wait. If it is hard to get in it is because the services are pretty good.
I had a disagreement with Tonya, I take full responsibility for the problem. I have called 5 times to extend my
apologizes. Even todayI called but I can not get a return call
This practice does not return your phone calls..the practioners doesn’t listen to the patients concerns, wishes, desires n makes them feel judged..I wouldn’t recommend this practice to anyone
I have been calling and calling and no one answers. Then, it says to leave a message but their voicemail box is full. I NEED my medicine and my doctor is refusing to fill it and will not answer! This is absolutely ridiculous and unprofessional!
Havent seen them in YEARS, and I still get a $5 bill that I’ve paid off a long time ago. I told them I’ve paid it and they said I was good to go. I AM STILL RECIEVING THESE BILLS AND IT HAS BEEN ALMOST 4 YEARS
THEY NEVER ANSWER THE PHONE!!!! God awful customer service and they get attitudes on the phone when you’re trying to get in touch with someone because they are “extremely busy.” This is not an excuse to not answer the phone and help people …
if you are looking for a place to go this is not the one, apparently they do not answer the phone all you get is voicemails. Trying to help a friend get an appointment and not one person returned my calls I will never recommend this to anyone who is looking for help. Poor business.
Very unprofessional front desk staff. 3 months and waiting for appointment and no returned phone calls. Pitiful service
If you didn’t have a psychological problem you will after dealing with this office.
I don’t understand how this business has gotten away with not answering their phones or calling patients back for years. Even the doctors know they aren’t doing their job. I’ve been waiting forever for a doctor to call me back… I’m just going to a different doctor now…. HIRE DIFFERENT EMPLOYEES!!!
I wouldn’t recommend. I still bear resentment and anger for the people who mistreated me at Churchland Psychiatric Associates. It has been a year and I am glad to see that their feedback is abysmal. They deserve much worse.
Great doctors and therapists. Abismal office help. Hard to schedule, hard to get through intake, messages don’t get passed along, and it takes hounding to get refills renewed!
My doctor is absolutely great! But the office support is really not what it should be. You can’t get a live human being to talk to and your calls are rarely answered.
So far nobody has answered the phone (except the first two times when they picked up the phone, and then hung up after a few seconds) or returned my calls to schedule an appointment. If they ever do I’ll review this.
Was going here to see rhonda as a child. Now she wont see me after they collected my outstanding balance took down new insurance bit refuses to schedule a appointment. These doctors dont care about you they care for that check.
Ms alexander is amazing and has been there for me for the past year when I needed her the most never gave up on me and was there every step of the way to get me back on track to the proper mental health track I love her 🙂 she makes you feel …
My experience with CPA started out well with the therapist but eventually instead of him being openminded to my discerning issues, he kept comparing other patient’s issues he diagnosised in past to mines, which further frustrated me. My …
This place is absolute garbage. The therapist have really odd schedules, the office never answers the phone unless you hit the emergency doctor line nor do they respond to voicemails.
I don’t feel like the things I talked with my counselor about were believed. One thing I even spoke about I was laughed at. I have been to other counselors but for some reason this one made me sign some papers that she was vague about. What …
I LOVE my psychiatrist, but the office staff is the worst I have ever dealt with in 10 years. They never answer the phones and blame everything on their phone service. I am hysterical right now and have been calling for over 4 hours. Even my pharmacy can not get through.
Clerical staff are worthless. You can never get thru when calling always an answering machine and you never get a return call. They act as if your time is worthless. Love my Dr. V but the rest are terrible.
Mrs. TIFFANY DAVIS has THE WORST GHETTO attitude I have ever seen for someone with a Degree. God forbid you need to get them on the phone for anything!!! You need a prescription refill?! You better call weeks in advance. Your not a patient …
It’s impossible to get anyone on the phone to make or cancel an appointment. Their message system says they’ll call back as soon as possible, but no one ever does.
Ill admit I have an outstanding balance because my insurance lapsed, but to not receive any services because of $500 is absurd! Not being able to get services even on a payment plan is unacceptable! I think they forgot the real reason for this place, ones sanity is more important. However services were ok…
my pa recently retired,mr.tim whitmore and i could not get in for months! my meds were fine, so i told my new pa things were fine. and J.Alexander said they were not. i told her why switch boats in mid stream. she threw me out and another …
I have a negative report on my credit history from this practice THAT I’VE NEVER BEEN A PATIENT AT and also would have been covered entirely by insurance had I actually been legitimately been seen at this practice. I’ve tried getting in …
The MAJOR problem I had with the all the heartless idiots, the owner, Sandy (the business administrator), and “therapists” at this practice is the complete lack of sympathy for the patients. It is hard enough to deal with any illnesses …
I had an appointment. On my way to appointment my tire blew. I immediately called office and left messages to state such. I also called again to leave message and to reschedule. To date, no return call or reschedule. I guess they’re not really interested in the health of a patient.
This is the worse Doctor office you can possibly go to. They DO NOT answer the phone or call you back. When you go to the office is OVERLY packed. If you standing in line to check in and it’s a few minutesminutes past your time they want …
I got banned from further appointments because I missed too many appointments, ones my mom did not get any reminders for (they claim they did). My psychiatrist Dr Barrow moved away in June and I was supposed to get a new one but I never …
Everything Brehon H said from her post in January 2019 is spot on. They never return calls. I would love to know who runs this facility and speak with them directly. It is imperative that patients should be able to reach their doctors and …
My dependents have been CPA patients for over 14 years, and I have no problems with the psychiatric services, however, the accounting/billing process has major issues. …
Receptionist are careless. They rarely answer the phone for new patients or existing patients with scheduling/rescheduling. I like everything else but the receptionists make a bad impression. They are the first people you’re supposed to …
If I could give them no stars I would. This place has been the worst customer service and patient oriented place I have ever been too. They charged me several times without going through my insurance first. They never answer the phones and …
If I could give ZERO stars, I wouold. While the doctor’s, for the most part, are caring and compasionate, this place is run like a business and not a doctor’s office. Communications is TERRIBLE!! Getting someone on the pphone is hard …
Went in to book an appointment and was denied because of a history of canceled appointments. Back when I didn’t have insurance I had to cancel because I couldn’t afford it. Now I have insurance and can afford it. It’s hard for some to …
Have been going to this office for many years. The staff working in the reception area is always nice. I especially want to recognize Sam who has been extremely helpful to me in the past and continues to do so in the present! She is always …
I’ve been waiting over two weeks for someone in intake to call me back. There’s never no one available, even when transferred to the second person for intake. Very unprofessional customer service, and the operator I spoke with was no …
Called to make appointment. Only to be prompted to leave voicemail. 24 hours later and no call back. I knew they wouldn’t call, actually. Any doctor’s office that requires you to leave a message during work hours, stay clear from!
Calling is a nightmare and although most of the front staff are very nice they are truly a wreck. My therapist and psychiatrist both seemed to have forgotten that a mental disorder is why I was there. I think they believe they were just …
Awful. One bad experience after another. Cannot get them on the phone – impossible! Front staff is unorganized. They lost my files that were sent to them from NC two weeks before my move. They verified they had my files when they called …
If it was actually possible to rate a place 0 stars this would be the place. Now I am not a patient, not because I hadn’t tried (after multiple times). In the past week alone, starting on 4/2/18 I called…left a message and didn’t get a …
THIS IS THE MOST UNORGANIZED AND UNPROFESSIONAL MEDICAL FACILITY. I accompanied a friend who had an appointment; the receptionist discussed all of her personal information at the window with a line of people listening. My friend had to …
As far as actual medical service goes, this place is pretty good. Trying to get through on the phone and waiting for check in is atrocious though. Two to three people to answer the phone and check in so many people for so many …
I love my provider at this location but the office staff could be much better. No one answers the phone then you get sent to a voicemail that is full half the time. When you can leave a message you do not receive a return call. Have been calling 2-3 times a week for the past month and I still haven’t heard back from them
My son and I had our first visit there last month. I am thoroughly pleased with the way we were treated. My only complaint,and I have debated posting it,but I feel this became blatantly rude as the days have passed by.There apparently is …
The doctors are great however as a nurse myself they have the worse staff ive ever come in contact with. The past year they have managed to mess up every appointment i have had. I cant tell you how many times i have been given an …
They have people working the front desk, but yet you can barely get through on the phone to make an appointment or anything. Have tried for 2 days to make an appointment and it rings and goes to voicemail. Having to do everything face to …
Over the years, we have seen 3 providers here – a personal therapist, a family therapist, and a psychiatrist. I love the providers themselves and then office staff has always been very courteous. My only issue with them is their phone …
If i could give less than a full star i would. I have gone months at a time without medication due to my insurance company not being able to reach my doctor for my prescription to be filled. I just found out that a new rule has been …
Ms. Alexander has been wonderful in adjusting my medication and helping me through the difficult time of my husband’s passing. I really don’t know what I would have done without all of her compassion, caring, and willingness to take her …
My dr has been unavailable for 6 months. My meds are. Empty and I have followed all protocols but I’ve been without meds for 2days and have had no success in getting a. Refill prescriptions. The phone system is horrible and I’m feeling more …
If I could give this place zero stars I would! They are the most unorganized facility I’ve ever came to known. This is supposed to be a place of mental healing Through therapy and medication. All they want is money. They have called me …
If I could rate Dr. Tonya Denise a negative number I would. She was very mechanical, impatient and was extremely impersonal and rude! She was the only Doctor in the Area doing in person visits so I made the appointment. I now know why she’s the only one available! Don’t waste your time!
The providers (therapists & psychiatrists) are very knowledgeable & helpful. However, the agency as a whole can be a little off-putting. Be sure to arrive early as you will likely wait up to 10 minutes to check-in. Also, be very sure not to …
Absolutely useless reception staff. I’ve been trying to call to schedule an appointment for a week and somehow nobody is EVER able to pick up the phone or return a call when I’ve left a voicemail. This should be unacceptable for any medical …
Called every day for the last 4 days, left 5 voicemails the first 2 days alone and have talked to 2 appointment desk staff who refuse to help knowing I still hadn’t gotten a return call, they said new patient desk returns calls in order …
This is the worst place for therapy and psychiatry. The therapists constantly quit and it is a struggle to get an appointment as they are usually 1-2 months out if the front desk people even answer the phone or call you back. The …
Seriously! We’ve got to do better people. I called to establish my 16 year old daughter. I left a message, two days later no response. I called again no message left. No after hours answering service. No one will answer the phone during …
If I could give no star I would. I am not a patient I am the mother of a patient. The front desk hands down are the most unprofessional people I have ever dealt with. From the employees to the office manager. The apple doesn’t fall to far …
This is the most unorganized POS Psych office I’ve ever dealt with. Never EVER has the front desk answered the phone when I have called . I don’t live close to the office either .so whenever I have had an issue, I have to drive 30 minutes …
Does not even matter if the doctor is helpful, go somewhere else. It was made very clear that i needed to be on time, but my appointment started 40 mins late and was cut short 7 min early. I only went there because i had been before and had records there, but they lost my files.
Some of the administration/staff have been difficult once or twice is the only reason I have given a 4 rather than a five star rating.
Dr Newfield is excellent. I have seen about 5 or 6 clinical psychologist over 40 …
I’ll make this simple….this is an awful place. It’s over crowded, and under staffed. I tried for 2 years to see the “good side” of this practice…but it never happened. I was always set up for failure. This place made my mental health …
My first visit was awesome. Trying to contact this office, hitting every number that is automatically set up. That apparently does not have a voice behind the ringing that goes unanswered. It’s like dialing a number, choice of # selected, …
It was ok at first, the lady I was seeing was nice but i only saw her maybe two or three times. Me and a couple other family members were being seen here and one family member was late or rescheduled “too many times” and so they refused to …
This place is supposed to help you work through mental issues and in my opinion all they do is cause more. The phone is NEVER answered, they do “med-check” which is a 15 minute appointment where your medications are increased, decreased, or …
Been trying to get my sleep meds refilled about a week. Staff will not respond to pharmacy requests for prior authorization. More than 3 request have been sent from my pharmacy. Good luck on getting anyone on the phone or even a return call.
I read the reviews before my appointment today. I agree it took some time for me to get an answer and set an appointment which was only 3 weeks out. I had a family counseling session in which the provider spent a lot of time talking about …
Set up is weird, leaving long lines and confusion. There are nowhere near enough people working. Sometimes 1 or 2 people when they need 6. Leave a message with anyone up front about anything and you will not receive a phone call. If by …
Probably one of the worst, if not the worst, psychiatric organization I have ever met. As someone who lives all the way in Smithfield, driving over here not only takes time out of my day but also gas out of my tank. So to drive all the way …
The Therapist is wonderful for my son, and would hate to change doctors! But I just received a call that my sons appointment was canceled, mind you I am listed on his permission to disclose information, the receptionist was very rude and …
Do not go to this office. They do not answer the phone regularly they prefer you to leave a voicemail and they dont always retun calls. The doctors dont call you back if there is an emergency. They also are discontinuing telehealth. Also, …
I’ve been calling and leaving messages every day for the past two weeks trying to get an appointment as a new patient. Still haven’t received a call back. I was told that the new patient coordination team are “very busy” and receive about …
For an office that prescribes medication that people depend on every day, they have the most uncaring and unresponsive staff I’ve ever encountered. I recently changed medication and became ill after taking it. I called my doctor right away …
My doctor had been gone for a year, I wasn’t informed so I had been receiving my meds as normal throughout COVID but then when I went to refill my meds as normal, they said no one had been approving my meds there, but they were the only ones with my records. I’m furious at this absolute circus you’re running. Patients deserve better.
I went here for myself back in 2016 and they listened, saw, and helped right away. Despite the negative reviews, I chose to return (new location) today, for my daughter, and Marla Clancy was a Godsend!
I’ve experienced turnover in therapists. I do like my therapists. I am listened to and I am given feedback. Suggestions have helped me with what I go for. I do not like that I received a letter stating that my patient status was “in …
There’s some good and some bad things about this location. My original med provider was Dr Sarah Moore, and she is awesome. She’s very knowledgeable and always showed compassion during my visits with her. She provided her cell phone number …
I have been trying to get an appointment since Christmas 2019 and they do not return calls. I even went to the office….was told I had to fill out new patient papers which I did but no one has contacted me so far. Told them I really …
I have attempted to make an appointment for over a week and have yet to be successful. I called 3 times last week. Twice I was sent to voicemail, the third time I spoke to a girl who sent me to voicemail. I ended up leaving 2 voicemails on …
Update update: Did myself a favor and switched to a different practice, Leva Psychiatry. All I can say is, the difference between the two is beyond night and day. Please do yourselves a favor and go somewhere else, we deserve so much better …
I have been dealing with the same problem as everyone else for several yrs now. It doesn’t get better when calling for results. I walk in, make it clear what I’m trying to accomplish to get it done. Then make all subsequent appointments …
PLEASE TAKE A MINUTE AND READ THIS!!!
I never leave a review with one star as no organization can truly be that bad until I visited here. 1st appointment I had to use a nasty tone with Dr. Kent to …
The handful of doctors who supposedly oversee this factory of woefully incompetent ”assistant prescription writers” are the medical equivalents of slum lords. This place is a conveyor belt of human misery operated only for profit. …
Was the worse family experience I have ever had. As soon as you walk in you will see the front desk whispering and back biting patients and each other. I went there for years due to a legal court order that was placed by a judge to that …
While the doctors/therapists were nice, getting a hold of the office through the phone was terrible. It takes at least a half hour for someone to pick up the phone. Also, if you miss more than two appointments a year they won’t accept you …
My doctors are the best I have ever had for my mental health. They have helped me tremendously. The office staff are wonderful. They just have a lot to do. However, trying to call for any reason can break you down. It brings me to tears …
Wonderful Doctors, friendly staff. Making appointments as a new patient was impossible. Getting prior authorization takes forever. It has taken more than a month, leaving my 12 year old having withdrawals and a week without sleep. I had …
Only reason I give a 2 is because Dr. Ludford is great with my daughter. As for the experience I had yesterday I was not happy at all. My 17yr old made an appointment to get back on medication because she has been having a tough time …
After going through 2 of the most trying years ever I finally came to the realization that I needed to reach out for help from a professional from the time I made my appointment (which Mrs. Alexander worked me into her schedule) to my …
This office is horrible, I was treated so poorly by the staff, they care more about holding patients to policies than they do patient care. Mental health is clearly not their agenda. I personally have experienced being humiliated, …
Cathy, with a C, is the reason you get 5 stars! Professional and she actually helped me out. She didnt have too either. What I needed had nothing to do with her dept. She just answered. Thank you Cathy, you are appreciated😁 …
My psychiatrist dr. Benjamin is amazing! Super kind and listens to your problems. They may not always answer the phone but they always call you by the end of the day once you leave the voicemail with your information. Very kind and professional office.
Dr. Starkey and Dr. Duane are wonderful and they truly care for their patients. Yes, sometimes you have to wait to see Dr. Starkey, but it’s only because he takes his time with his patients, and he’s going to take his time and really listen …
Update: original post 5 months ago followed by the update.
Original: I debated wasting anymore time on this but with the Mental Health crisis what it is, this needs to be said. I was accepting of the fact that no one …
I’ve been seeing Tonya Alexander for a little over 2 years now and she has worked with me through diagnoses, med changes, and many milestones. She is always professional and friendly. If you’re looking for a new PA to trust, I highly …
Not sure why there are so many comments about the phones . I have never had any issues when I call . I leave a voice mail and will always get a return call the same day . As busy as they always are , I don’t expect them to pick up every time .
I was 16 minutes late and was turned away today. Life is hard and a mental health facility should understand that. It’s hard enough just asking for help and to not get any help when I’m asking is absurd. All of the reviews for this place is horrible and now I see why.
Everyone at this office is nice and helpful. My psychiatric nurse practitioner is excellent and makes every visit a pleasant experience. She listens to whatever is on my mind and has a caring, professional demeanor. I would recommend this psychiatric office to anyone.
The new provider that took over for Jones Retirement waste of office space. Telling children they have a right to refuse who has a mentally condition .. This sets us and our community up for adults with uncontrolled or stable mental health. …
So This morning I took the incentive and ended up calling Churchland psychiatric associates around 8 AM seeking help to make a appointment and just to see if they’ll see new patients and ended up leaving a voicemail. So I called back at 10 …
I rarely leave reviews but wow. The office from the phone has been pleasant so far but I have had to reschedule three times due to the fact my provider has been out of the office. They send plenty of texts to confirm the appointment but I …
I absolutely love this office. Tonya Alexander and Jackie Lankford are amazing providers along with the rest of the clinical and office staff. The front desk is always so kind and professional. I have never had an issue with the phone …
ANSWER THE PHONE !!!!!!
Very good place
Front staff is terrible.
Go someplace else. No help.
They are friendly and knowledgeable
They never answer calls
It helps me.
Compassionate doctors & staff.
Can’t get nobody to pick up the phone
Dr. Ludford is the best!
Drs are attentive and helpful in solutions
Have been calling for three days no answer no responds….they suck
Lol this place is a joke. Don’t go here.
Absolute horrible practice. I wish there was a 0 star
Wont answer the phone or return calls. What a joke
Horrible don’t return phone calls when you have a problem
Friendly staff. Flexible hours. Very helpful.
The damn website won’t even come up. Administrative staff seam rude
Providers are great..overall comfortable and friendly place to go to.
Front and clerical staff are not up to par, and it usually takes multiple attempts to get the help you need.
My doctor cancels on me at least every couple of months
They never know how to pick up the phone or call someone back… I hate this place
No one answers the phone and their voice mail is full. How do I gain access to Care?
Why don’t they answer their damn phone. Even in an emergency they don’t pick up the phone. Not professional at all.
Staff is friendly I didn’t have a long wait I was in and out Tiffany Davis was very friendly and professional.
Within these walls sits the brilliant minds of many people, three of which are attempting to get my family’s minds right.
make me more stressed trying to call dont even wanna go back pre authorization lady TAKES FOREVERRRR
The staff is great and the physician was on time. Very clean and nice building.
Throw the whole front office away, including the manager because she allow it, they will drive you over the edge.
was never told i cant miss an appointment and now they won’t see me worst service ever
They never answer the phone! Ever! Have to physically go in person to make appt or take care of any business whatsoever!
This is the most horrible office to get into due to the phone service. Your call is not important to them so can someone recommend another office
Being working with them for more than 12 years excellent team between psychologist and psychiatry never will change !!!
Trying to get in for an appointment is impossible. They don’t answer the phone and don’t call back. What a joke.
I kept calling and calling. This is a difficult place to talk with. The phone set up is awful. The appointment was unremarkable.
I’ve called 5 times in the past 4 weeks left voicemails they never pick up or call back.
I’d give it a zero. Horrible staff with high turn over the past few years and can’t ever get a human to answer. After years of patience and my friends having issues as well IM DONE!!!!!!!!!
Horrible phone system and slack staff! What a joke of Drs office! Can’t say what I really want to about them because I’ll go to jail!
Dr. Alexander is a wonderful doctor. She is interested in my progress and is very attentive to my needs.
Don’t even waste your time.
Okay staff….great docs…horrible staffing. It is impossible to speak to a person. The automated system needs updating. And trying to get an app that earlier than a month out is impossible.
They NEVER EVER EVER answer the phone! Horrible customer service. I love my Doc to pieces, but the staff is slacking! The two stars are for my Doctor. 🙂
The worst patient care I’ve ever encountered. It should be illegal to treat patients in the manner they do. I wouldn’t send my worst enemy for care here.
Great staff. They are always professional. You may have to wait in line sometime. I feel it is worth the wait. If it is hard to get in it is because the services are pretty good.
I had a disagreement with Tonya, I take full responsibility for the problem. I have called 5 times to extend my
apologizes. Even todayI called but I can not get a return call
This practice does not return your phone calls..the practioners doesn’t listen to the patients concerns, wishes, desires n makes them feel judged..I wouldn’t recommend this practice to anyone
It is impossible to reach anyone to schedule an appointment. They don’t answer the phone or return calls. Horrible customer service.
I have been calling and calling and no one answers. Then, it says to leave a message but their voicemail box is full. I NEED my medicine and my doctor is refusing to fill it and will not answer! This is absolutely ridiculous and unprofessional!
Havent seen them in YEARS, and I still get a $5 bill that I’ve paid off a long time ago. I told them I’ve paid it and they said I was good to go. I AM STILL RECIEVING THESE BILLS AND IT HAS BEEN ALMOST 4 YEARS
THEY NEVER ANSWER THE PHONE!!!! God awful customer service and they get attitudes on the phone when you’re trying to get in touch with someone because they are “extremely busy.” This is not an excuse to not answer the phone and help people …
if you are looking for a place to go this is not the one, apparently they do not answer the phone all you get is voicemails. Trying to help a friend get an appointment and not one person returned my calls I will never recommend this to anyone who is looking for help. Poor business.
Very unprofessional front desk staff. 3 months and waiting for appointment and no returned phone calls. Pitiful service
If you didn’t have a psychological problem you will after dealing with this office.
I don’t understand how this business has gotten away with not answering their phones or calling patients back for years. Even the doctors know they aren’t doing their job. I’ve been waiting forever for a doctor to call me back… I’m just going to a different doctor now…. HIRE DIFFERENT EMPLOYEES!!!
I wouldn’t recommend. I still bear resentment and anger for the people who mistreated me at Churchland Psychiatric Associates. It has been a year and I am glad to see that their feedback is abysmal. They deserve much worse.
Great doctors and therapists. Abismal office help. Hard to schedule, hard to get through intake, messages don’t get passed along, and it takes hounding to get refills renewed!
I have a patient for over 20 yrs. I’ve always had a positive experience with the practice!
My doctor is absolutely great! But the office support is really not what it should be. You can’t get a live human being to talk to and your calls are rarely answered.
So far nobody has answered the phone (except the first two times when they picked up the phone, and then hung up after a few seconds) or returned my calls to schedule an appointment. If they ever do I’ll review this.
Was going here to see rhonda as a child. Now she wont see me after they collected my outstanding balance took down new insurance bit refuses to schedule a appointment. These doctors dont care about you they care for that check.
Ms alexander is amazing and has been there for me for the past year when I needed her the most never gave up on me and was there every step of the way to get me back on track to the proper mental health track I love her 🙂 she makes you feel …
My experience with CPA started out well with the therapist but eventually instead of him being openminded to my discerning issues, he kept comparing other patient’s issues he diagnosised in past to mines, which further frustrated me. My …
This place is absolute garbage. The therapist have really odd schedules, the office never answers the phone unless you hit the emergency doctor line nor do they respond to voicemails.
I don’t feel like the things I talked with my counselor about were believed. One thing I even spoke about I was laughed at. I have been to other counselors but for some reason this one made me sign some papers that she was vague about. What …
I LOVE my psychiatrist, but the office staff is the worst I have ever dealt with in 10 years. They never answer the phones and blame everything on their phone service. I am hysterical right now and have been calling for over 4 hours. Even my pharmacy can not get through.
Clerical staff are worthless. You can never get thru when calling always an answering machine and you never get a return call. They act as if your time is worthless. Love my Dr. V but the rest are terrible.
Mrs. TIFFANY DAVIS has THE WORST GHETTO attitude I have ever seen for someone with a Degree. God forbid you need to get them on the phone for anything!!! You need a prescription refill?! You better call weeks in advance. Your not a patient …
It’s impossible to get anyone on the phone to make or cancel an appointment. Their message system says they’ll call back as soon as possible, but no one ever does.
Ill admit I have an outstanding balance because my insurance lapsed, but to not receive any services because of $500 is absurd! Not being able to get services even on a payment plan is unacceptable! I think they forgot the real reason for this place, ones sanity is more important. However services were ok…
my pa recently retired,mr.tim whitmore and i could not get in for months! my meds were fine, so i told my new pa things were fine. and J.Alexander said they were not. i told her why switch boats in mid stream. she threw me out and another …
I have a negative report on my credit history from this practice THAT I’VE NEVER BEEN A PATIENT AT and also would have been covered entirely by insurance had I actually been legitimately been seen at this practice. I’ve tried getting in …
The MAJOR problem I had with the all the heartless idiots, the owner, Sandy (the business administrator), and “therapists” at this practice is the complete lack of sympathy for the patients. It is hard enough to deal with any illnesses …
I had an appointment. On my way to appointment my tire blew. I immediately called office and left messages to state such. I also called again to leave message and to reschedule. To date, no return call or reschedule. I guess they’re not really interested in the health of a patient.
This is the worse Doctor office you can possibly go to. They DO NOT answer the phone or call you back. When you go to the office is OVERLY packed. If you standing in line to check in and it’s a few minutesminutes past your time they want …
I got banned from further appointments because I missed too many appointments, ones my mom did not get any reminders for (they claim they did). My psychiatrist Dr Barrow moved away in June and I was supposed to get a new one but I never …
Everything Brehon H said from her post in January 2019 is spot on. They never return calls. I would love to know who runs this facility and speak with them directly. It is imperative that patients should be able to reach their doctors and …
My dependents have been CPA patients for over 14 years, and I have no problems with the psychiatric services, however, the accounting/billing process has major issues. …
Receptionist are careless. They rarely answer the phone for new patients or existing patients with scheduling/rescheduling. I like everything else but the receptionists make a bad impression. They are the first people you’re supposed to …
If I could give them no stars I would. This place has been the worst customer service and patient oriented place I have ever been too. They charged me several times without going through my insurance first. They never answer the phones and …
If I could give ZERO stars, I wouold. While the doctor’s, for the most part, are caring and compasionate, this place is run like a business and not a doctor’s office. Communications is TERRIBLE!! Getting someone on the pphone is hard …
Went in to book an appointment and was denied because of a history of canceled appointments. Back when I didn’t have insurance I had to cancel because I couldn’t afford it. Now I have insurance and can afford it. It’s hard for some to …
Have been going to this office for many years. The staff working in the reception area is always nice. I especially want to recognize Sam who has been extremely helpful to me in the past and continues to do so in the present! She is always …
I’ve been waiting over two weeks for someone in intake to call me back. There’s never no one available, even when transferred to the second person for intake. Very unprofessional customer service, and the operator I spoke with was no …
Called to make appointment. Only to be prompted to leave voicemail. 24 hours later and no call back. I knew they wouldn’t call, actually. Any doctor’s office that requires you to leave a message during work hours, stay clear from!
Calling is a nightmare and although most of the front staff are very nice they are truly a wreck. My therapist and psychiatrist both seemed to have forgotten that a mental disorder is why I was there. I think they believe they were just …
Awful. One bad experience after another. Cannot get them on the phone – impossible! Front staff is unorganized. They lost my files that were sent to them from NC two weeks before my move. They verified they had my files when they called …
If it was actually possible to rate a place 0 stars this would be the place. Now I am not a patient, not because I hadn’t tried (after multiple times). In the past week alone, starting on 4/2/18 I called…left a message and didn’t get a …
THIS IS THE MOST UNORGANIZED AND UNPROFESSIONAL MEDICAL FACILITY. I accompanied a friend who had an appointment; the receptionist discussed all of her personal information at the window with a line of people listening. My friend had to …
As far as actual medical service goes, this place is pretty good. Trying to get through on the phone and waiting for check in is atrocious though. Two to three people to answer the phone and check in so many people for so many …
I love my provider at this location but the office staff could be much better. No one answers the phone then you get sent to a voicemail that is full half the time. When you can leave a message you do not receive a return call. Have been calling 2-3 times a week for the past month and I still haven’t heard back from them
My son and I had our first visit there last month. I am thoroughly pleased with the way we were treated. My only complaint,and I have debated posting it,but I feel this became blatantly rude as the days have passed by.There apparently is …
The doctors are great however as a nurse myself they have the worse staff ive ever come in contact with. The past year they have managed to mess up every appointment i have had. I cant tell you how many times i have been given an …
They have people working the front desk, but yet you can barely get through on the phone to make an appointment or anything. Have tried for 2 days to make an appointment and it rings and goes to voicemail. Having to do everything face to …
The TLDR: If you just want some happy pills, they’re fine. If you want anything more, fugeddaboutit. …
Over the years, we have seen 3 providers here – a personal therapist, a family therapist, and a psychiatrist. I love the providers themselves and then office staff has always been very courteous. My only issue with them is their phone …
If i could give less than a full star i would. I have gone months at a time without medication due to my insurance company not being able to reach my doctor for my prescription to be filled. I just found out that a new rule has been …
Ms. Alexander has been wonderful in adjusting my medication and helping me through the difficult time of my husband’s passing. I really don’t know what I would have done without all of her compassion, caring, and willingness to take her …
My dr has been unavailable for 6 months. My meds are. Empty and I have followed all protocols but I’ve been without meds for 2days and have had no success in getting a. Refill prescriptions. The phone system is horrible and I’m feeling more …
If I could give this place zero stars I would! They are the most unorganized facility I’ve ever came to known. This is supposed to be a place of mental healing Through therapy and medication. All they want is money. They have called me …
If I could rate Dr. Tonya Denise a negative number I would. She was very mechanical, impatient and was extremely impersonal and rude! She was the only Doctor in the Area doing in person visits so I made the appointment. I now know why she’s the only one available! Don’t waste your time!
The providers (therapists & psychiatrists) are very knowledgeable & helpful. However, the agency as a whole can be a little off-putting. Be sure to arrive early as you will likely wait up to 10 minutes to check-in. Also, be very sure not to …
Absolutely useless reception staff. I’ve been trying to call to schedule an appointment for a week and somehow nobody is EVER able to pick up the phone or return a call when I’ve left a voicemail. This should be unacceptable for any medical …
Called every day for the last 4 days, left 5 voicemails the first 2 days alone and have talked to 2 appointment desk staff who refuse to help knowing I still hadn’t gotten a return call, they said new patient desk returns calls in order …
This is the worst place for therapy and psychiatry. The therapists constantly quit and it is a struggle to get an appointment as they are usually 1-2 months out if the front desk people even answer the phone or call you back. The …
Seriously! We’ve got to do better people. I called to establish my 16 year old daughter. I left a message, two days later no response. I called again no message left. No after hours answering service. No one will answer the phone during …
If I could give no star I would. I am not a patient I am the mother of a patient. The front desk hands down are the most unprofessional people I have ever dealt with. From the employees to the office manager. The apple doesn’t fall to far …
This is the most unorganized POS Psych office I’ve ever dealt with. Never EVER has the front desk answered the phone when I have called . I don’t live close to the office either .so whenever I have had an issue, I have to drive 30 minutes …
Does not even matter if the doctor is helpful, go somewhere else. It was made very clear that i needed to be on time, but my appointment started 40 mins late and was cut short 7 min early. I only went there because i had been before and had records there, but they lost my files.
Some of the administration/staff have been difficult once or twice is the only reason I have given a 4 rather than a five star rating.
Dr Newfield is excellent. I have seen about 5 or 6 clinical psychologist over 40 …
I’ll make this simple….this is an awful place. It’s over crowded, and under staffed. I tried for 2 years to see the “good side” of this practice…but it never happened. I was always set up for failure. This place made my mental health …
My first visit was awesome. Trying to contact this office, hitting every number that is automatically set up. That apparently does not have a voice behind the ringing that goes unanswered. It’s like dialing a number, choice of # selected, …
It was ok at first, the lady I was seeing was nice but i only saw her maybe two or three times. Me and a couple other family members were being seen here and one family member was late or rescheduled “too many times” and so they refused to …
This place is supposed to help you work through mental issues and in my opinion all they do is cause more. The phone is NEVER answered, they do “med-check” which is a 15 minute appointment where your medications are increased, decreased, or …
Been trying to get my sleep meds refilled about a week. Staff will not respond to pharmacy requests for prior authorization. More than 3 request have been sent from my pharmacy. Good luck on getting anyone on the phone or even a return call.
I read the reviews before my appointment today. I agree it took some time for me to get an answer and set an appointment which was only 3 weeks out. I had a family counseling session in which the provider spent a lot of time talking about …
Set up is weird, leaving long lines and confusion. There are nowhere near enough people working. Sometimes 1 or 2 people when they need 6. Leave a message with anyone up front about anything and you will not receive a phone call. If by …
Probably one of the worst, if not the worst, psychiatric organization I have ever met. As someone who lives all the way in Smithfield, driving over here not only takes time out of my day but also gas out of my tank. So to drive all the way …
The Therapist is wonderful for my son, and would hate to change doctors! But I just received a call that my sons appointment was canceled, mind you I am listed on his permission to disclose information, the receptionist was very rude and …
Do not go to this office. They do not answer the phone regularly they prefer you to leave a voicemail and they dont always retun calls. The doctors dont call you back if there is an emergency. They also are discontinuing telehealth. Also, …
I’ve been calling and leaving messages every day for the past two weeks trying to get an appointment as a new patient. Still haven’t received a call back. I was told that the new patient coordination team are “very busy” and receive about …
For an office that prescribes medication that people depend on every day, they have the most uncaring and unresponsive staff I’ve ever encountered. I recently changed medication and became ill after taking it. I called my doctor right away …
My doctor had been gone for a year, I wasn’t informed so I had been receiving my meds as normal throughout COVID but then when I went to refill my meds as normal, they said no one had been approving my meds there, but they were the only ones with my records. I’m furious at this absolute circus you’re running. Patients deserve better.
I went here for myself back in 2016 and they listened, saw, and helped right away. Despite the negative reviews, I chose to return (new location) today, for my daughter, and Marla Clancy was a Godsend!
I’ve experienced turnover in therapists. I do like my therapists. I am listened to and I am given feedback. Suggestions have helped me with what I go for. I do not like that I received a letter stating that my patient status was “in …
There’s some good and some bad things about this location. My original med provider was Dr Sarah Moore, and she is awesome. She’s very knowledgeable and always showed compassion during my visits with her. She provided her cell phone number …
Been going to CPA for over 8 years and could not have asked for a better doctor’s office and staff
I have been trying to get an appointment since Christmas 2019 and they do not return calls. I even went to the office….was told I had to fill out new patient papers which I did but no one has contacted me so far. Told them I really …
I have attempted to make an appointment for over a week and have yet to be successful. I called 3 times last week. Twice I was sent to voicemail, the third time I spoke to a girl who sent me to voicemail. I ended up leaving 2 voicemails on …
Update update: Did myself a favor and switched to a different practice, Leva Psychiatry. All I can say is, the difference between the two is beyond night and day. Please do yourselves a favor and go somewhere else, we deserve so much better …
I have been dealing with the same problem as everyone else for several yrs now. It doesn’t get better when calling for results. I walk in, make it clear what I’m trying to accomplish to get it done. Then make all subsequent appointments …
PLEASE TAKE A MINUTE AND READ THIS!!!
I never leave a review with one star as no organization can truly be that bad until I visited here. 1st appointment I had to use a nasty tone with Dr. Kent to …
The handful of doctors who supposedly oversee this factory of woefully incompetent ”assistant prescription writers” are the medical equivalents of slum lords. This place is a conveyor belt of human misery operated only for profit. …
Was the worse family experience I have ever had. As soon as you walk in you will see the front desk whispering and back biting patients and each other. I went there for years due to a legal court order that was placed by a judge to that …
While the doctors/therapists were nice, getting a hold of the office through the phone was terrible. It takes at least a half hour for someone to pick up the phone. Also, if you miss more than two appointments a year they won’t accept you …
My doctors are the best I have ever had for my mental health. They have helped me tremendously. The office staff are wonderful. They just have a lot to do. However, trying to call for any reason can break you down. It brings me to tears …
Wonderful Doctors, friendly staff. Making appointments as a new patient was impossible. Getting prior authorization takes forever. It has taken more than a month, leaving my 12 year old having withdrawals and a week without sleep. I had …
Only reason I give a 2 is because Dr. Ludford is great with my daughter. As for the experience I had yesterday I was not happy at all. My 17yr old made an appointment to get back on medication because she has been having a tough time …
After going through 2 of the most trying years ever I finally came to the realization that I needed to reach out for help from a professional from the time I made my appointment (which Mrs. Alexander worked me into her schedule) to my …
This office is horrible, I was treated so poorly by the staff, they care more about holding patients to policies than they do patient care. Mental health is clearly not their agenda. I personally have experienced being humiliated, …
Cathy, with a C, is the reason you get 5 stars! Professional and she actually helped me out. She didnt have too either. What I needed had nothing to do with her dept. She just answered. Thank you Cathy, you are appreciated😁 …
HORRIBLE customer service:
-They will try to reschedule you last minute.
-They will tell you they will call you, and they never do. …
My psychiatrist dr. Benjamin is amazing! Super kind and listens to your problems. They may not always answer the phone but they always call you by the end of the day once you leave the voicemail with your information. Very kind and professional office.
Dr. Starkey and Dr. Duane are wonderful and they truly care for their patients. Yes, sometimes you have to wait to see Dr. Starkey, but it’s only because he takes his time with his patients, and he’s going to take his time and really listen …
Update: original post 5 months ago followed by the update.
Original: I debated wasting anymore time on this but with the Mental Health crisis what it is, this needs to be said. I was accepting of the fact that no one …
I’ve been seeing Tonya Alexander for a little over 2 years now and she has worked with me through diagnoses, med changes, and many milestones. She is always professional and friendly. If you’re looking for a new PA to trust, I highly …
Not sure why there are so many comments about the phones . I have never had any issues when I call . I leave a voice mail and will always get a return call the same day . As busy as they always are , I don’t expect them to pick up every time .
You couldn’t ask for a better place. I have an amazing psychologist Dr. Tonya . She cares about her patients even when I have been a real handful.
I was 16 minutes late and was turned away today. Life is hard and a mental health facility should understand that. It’s hard enough just asking for help and to not get any help when I’m asking is absurd. All of the reviews for this place is horrible and now I see why.
Everyone at this office is nice and helpful. My psychiatric nurse practitioner is excellent and makes every visit a pleasant experience. She listens to whatever is on my mind and has a caring, professional demeanor. I would recommend this psychiatric office to anyone.
I’ll start by saying I absolutely love Tonya Alexander and would recommend her to anyone. I actually have a separate 5 star review just for her. …
The new provider that took over for Jones Retirement waste of office space. Telling children they have a right to refuse who has a mentally condition .. This sets us and our community up for adults with uncontrolled or stable mental health. …
(This is my first ever 1 star review) My PCP recommended this office for medication management. …
So This morning I took the incentive and ended up calling Churchland psychiatric associates around 8 AM seeking help to make a appointment and just to see if they’ll see new patients and ended up leaving a voicemail. So I called back at 10 …
I rarely leave reviews but wow. The office from the phone has been pleasant so far but I have had to reschedule three times due to the fact my provider has been out of the office. They send plenty of texts to confirm the appointment but I …
I absolutely love this office. Tonya Alexander and Jackie Lankford are amazing providers along with the rest of the clinical and office staff. The front desk is always so kind and professional. I have never had an issue with the phone …