CIG Financial, recognized by customers, associates, and business partners as the auto finance industry’s premier specialty lender, operates with the highest standard of integrity. CIG is a … See more
(Translated by Google) Do not take loans from this agency, no matter how needy you are, do not do it, because you will find yourself paying forever, THEY ARE PROFESSIONAL THIEVES. …
(Translated by Google) You sink a lot … My truck as first was that three years to pay after already going 5 for 7 and just do not lower the balance should always be $ 3000 more than a year ago. What can be done in this case. How much …
(Translated by Google) They don’t want to answer the call unless it’s for a payment, they don’t even let me explain anything, they just hang up. I think that not only because they speak English does it mean that they know how to attend to …
(Translated by Google) CIG FIANCIAL Personally, I am very grateful that it has helped me build my credit and even when I have not been able to make my payments, it is just a matter of calling and requesting an extension. The staff is very …
They violated FDCPA LAWS WITH my husband and I. We got a loan, they sent us an auto debit form to have our payments automatically taken out of our checking account. Self addressed envelopes for our convenience, so we sent it back before our …
This is by far the WORST company I’ve ever come across or dealt with. They have zero compassion for their customers and they are not ever willing to negotiate. If you are late on a payment, they will call you and tell you they need the money by that day and come repo the car if you do not make the payment by that deadline.
Horrible customer service they promise to email paperwork and never do you try to contact them they don’t answer all they want is your money they don’t care about you
Horrible service telling you lies and Are not willing to help you fix an issue that they tell you they would fix and telling me I do not have to pay for a month that I paid and lying to me and tell me I still owe them $31 with a leat fee …
AVOID !!!! If you can get financed thru another company go with it ,these people are shady,ignorant and Real A$$@!#$ for lack of a better word.They repossessed my car,after a payment of $310 was not sent on time,I ended up paying $888 and still have not received a repossession notice or a statement of what I paid to get it out.
IT MAKES ME SO MAD AND ANGRY AND SICK…..YOU LOOK AT ALL THESE REVIEWS AND PEOPLE COMPLAINING ABOUT THE SILLIEST THINGS….SO TECHNICAL ISSUES I CAN TOTALLY UNDERSTAND….CUSTOMER SERVICE IS HARD FOR ANY BUSINESS. BUT I AM WRITING THIS …
RUDEST SUPERVISOR I’VE EVER DEALT WITH. EVEN UP TO THE MANAGER. LOW BUDGET DISRESPECTFUL PLACE. I FOUND OUT ALOT ABOUT THIS COMPANY IN THE LAST 24 HOURS. I WONDER IF EVERYONE IS LEGAL. I ALSO HAVE A RECORDED CONVERSATION WITH AN EMPLOYEE AND I WILL BE TAKING IT TO THE BBB. I GUARANTEE THEY WILL BE LOOKED INTO AFTER THIS ONE.
If I could give it 0 stars, I would. What an absolute joke of a company. Management is never to be found and never call back. CSRs are rude and don’t listen. I just can’t believe it
Trying to get in contact with people is horrible. They say business hours are from 6am-5:30pm pacific time. I call at 3 and the automatic voice tells me to call them when it’s open then hangs up on me. Websites never works so I can’t check my account on there either.
If you can get a loan anywhere else do it, staff is reckless, they may loose track of your payment, seems like theirs new staff everytime you call them, wish i wouldve seen these two stars in the past
I been with clg almost 2years now…they are good every thing is fine,but they had stupid and bad costumer service,not everyone but some stupids,and I don’t even know I’m paying you…show some blade respect you stupid fools
Been doing business since 2016 and they have Always helped me out when i cant make my payment very nice very polite on the phone, never gave me no hard time, very helpful
Hate this soooooooooooooooo bad!!! I pay my note on the 1st and it’s not even due until the 25th, and these idiots keep calling me monthly. I’m so glad I paid my car note off this month. RUN ME MY TITLE HOMIE
They dont tell u if u have late fees they have u pay your payment then with processing fees then they call you back a week later saying oh you have a late fee we need payment for $34 oh and plus the processing fee again y in the world would …
Marta Cortez the
Collection Manager should probably work by herself or with animals not with people who can talk . She doesn’t know how to communicate with out being hostile 😅😅😅 …
I called CIG today and im disappointed to even call myself a customer now after never being late or missing a payment and being told their doing nothing for the people during this current pandemic crisis let alone having to deal with their …
Customer service very unprofessional and rude. They talk to their customer disrespectful customer agents and supervisor worst company ever will not recommend anyone 👎👎👎👎👎👎👎 …
If I could I would give 0 starts I called during the pandemic to see if they can skip or help with the payments like other banks are doing 0 help will not be purchasing anything involving this garbage bank in the future
what’s going on folks! Is it me or the folks are half stepping the lady picks the phone up and then put me on hold for 30years and then get back on like ” SorRy I HaD SoMeBoDy ElSe ThAT CaLlEd At ThE SaMe TiMe aS YoU” like Bihhhhh why you …
I have so much gratitude to CIG financial company especially Michael Pavlin who worked with me to make sure that I was totally satisfied with Financial service. I would definitely recommend CIG to anyone and everyone. Thankyou very much CIG
Still battling them over payoff. I have payment proofs and their own website says 0 payments remaining. Yet CS keeps calling saying we owe another payment. Terrible company
These people are scammers and crooks. They will ruin your credit and your life. They know all the loopholes to ruin you. I wouldn’t suggest getting involved with them unless you are a Law Firm preparing to take them down. They need to be stopped.
Only accepts western union for online bill pay for car payments. Ridiculous, recommend not using them for any car loans, in a modern age you shouldn’t be charged $30 fees to make a car payment over the phone or online.
Customer service is horrible they are so rude when you call in about your payment. I will not ever do business with them again. I’ve never seen such attitudes from people of a business like this before.
This is real or is it a scam? This guys don’t seem legitimate. The payment options are near impossible. There is no one to talk to and the webpage looks so poor that makes the reputation of this business bad.
I’m suprise on how many people have so much negative things to say about this company .. I on the other hand I’m very happy and bless with them as they always work with me with my payments, I have battle with alot of medical issues that led …
I have had this finance company for while now all I need to say is they really look after there customers for years Beatrice help me thr difficult times to make possible keep my car no harrasments or threats I had chance to communicate with other personnel and they been awesome. . thank you CIG …
They are harassing to customers. Payments over 2-3 days late they are telling you we gonna repo the car lol. Come on people have to cash their check and then make the payment. Wont be having them for too long.
Obviously Vinnie below misses the point. He may be a predatory dealer; shape up sir! Anyway the biggest problem with this company is the interest rates. Yes we understand that non perfect credit requires Higher than average interest rates …
This company deserves 0 stars! The customer service representatives are disrespect, uncaring, rude and unprofessional! Calls constantly being disconnected by the representatives and the automated system. For a company who provides second …
Worst place to ever get a loan from takes forever, they don’t leave a phone number for you to call if you want to pay over the phone ruins your credit , the worst place to go to please never use CIG it mess your whole credit up
They have worked with me and helped me out though multiple situations. Lee Le is THE MAN. Will actually take time to explain and help you out through any situation, payments, etc. One of the reasons I appreciate CIG so much is thanks to Lee.
I don’t have a big problem with my interest rate I under stand a Lil considering I had just paid of a car from better bank and early. So no I don’t know how it works but that should have counted for something my problem is… if they know …
I never had any major issues with this company, my ONLY problem is that I’ve been paying on my car every month for a little over 2 years and my balance only dropped $1500 on a 4 year term. I will see how ths palys out when I reach my maturity date.
Do not work with this company The worst on contact they unprofessional and they will miss leas you I payed of my car and I was paying more then they close it as close not payed of my credit went down 40 points and they asked me to dispute …
They will give you a loan and demand their money back and harass you if you are a few days late on a payment…but yet they can’t accept your payment directly. What kind of bull is that? Be aware they have no way to accept payments directly …
Horrible …terrible….no good….very bad company!!!! I dislike everything about CIG ! Very rude….each and every person you speak with. They lack professionalism in all aspects. Charge outragous fees and are quite franky ghetto. I will …
This company is ridiculous…I’m beginning to understand why they have such a terrible rating. We missed December’s payment because we ran into a little financial hardship. At the end of December, our 9 year old pitbull was diagnosed with …
I’m new with them and my first impression is positive when I receive a call to confirm my approval she answered all my question I fell good about my decision and now I started paying ahead a time very professional and as promised my credit is better for it!
I don’t expect much from a finance company, especially one in the auto loan industry, but this by far has been the worst one I have ever dealt with. I do not get aggravated easily but I have reached my boiling point with CIG. …
Horrible place!!
They are so rude and unprofessional it’s sickening! I had one simple question because My car was supposed to have a clean title but i took it to have it looked …
During this covid19 crisis and people losing their jobs they are harassing for payments even after stating they would be working with people during this time! They harassed both me and my fiancé over $50 because we make. $300 payment and …
I have had a car loan with CIG for two years now. I cannot find a bad word to say about them. When I had financial problems, they worked with me to keep my account current. The Western Union pay is not good. I got around it by using my bank’s Bill Pay system. I would recommend CIG to others.
I’ve had a loan with this company for almost two years and I have no complaints. I always pay my payments on time and when I needed assistance they were willing to work with me. Every person I spoke with was always professional as well.
Very rude. Will never refer anyone to cig financial. They scam you out of money, won’t work with you in a hardship. I was in the hospital And “Veronica” is the rudest and snottiest person I’ve seen in customer service. Constantly blow my …
Adriana Orozco please do not get discouraged bad news always seems to travel quicker than good news. Your customer service skills are one of a kind it takes a humble individual to admit that they made a mistake to the consumer. Adriana …
worst credit unit ever I sued dealership and after that they would say they hadn’t received my check even though I had sent it 2 weeks before my due date I was forced to pay it over the phone and had to pay the outrageous late fee when I …
I called to make a pay a payment and the representative Jacob Lesle was very unprofessional with my questions, Seemed aggravated each time i asked simple questions about my bill. He used the term “Im not going to go back and fourth and …
Bought my husband a car, went to make a payment. I was informed, in writing that a visa credit card could be used. Wrong! “sorry we changed that since then” (sept. 22 mail date) I put a ton of money on that card knowing I could use it for …
This company is the worst! They hound and hound even when I’ve paid them! They only call at wee hours in the morning when I have told them countless time do not call before 12am because I work late at night and I won’t answer doesn’t stop …
Ended up having to use this company to finance my husband’s auto loan following some credit issues. If we find ourselves in the same situation again we will opt to walk, ride a bike or flat out die before we would ever do business with …
Not cool!!! Lost my job, ask if a can skip 1 months payment, will pay next month as I was looking for a new job… They did not understand my situation, they wanted the payment, or they will repo my car… Not cool I lost my job, I’m not …
I currently have to deal with CIG. And while there have been few helpful people to help me when I have trouble, they are for the most part. Uneducated, rude and unprofessional. The higher ups there are the most condescending people I think …
Beatrice and Carmen are just awful. They have such bad attitudes why would they be involved in this line of work if they are going to be rude to everyone they talk to, and talk down to them. It is YOUR JOB to help me that’s what you’re paid …
I see all these negative review and all I can say is yes they do call alot for payments and maybe during the pandemic should be considered some customers and there situation there has been a few rude reps but most of the ones I’ve spoken to …
Only been with this company for 2 months. So far the customer service is Horrible. They told me the wrong info about making partial payments. So far I do not like this company.
This institution approved me for a car loan telling me that they did not need to do a proof of employment then started calling my employer asking all sorts of questions. Not only that buy there is no free way to pay you car loan. Everything …
Everyone at c.i.g. even though I just paid off my loan I had with you for almost 3 years I’d just like to explain my experience. From day 1 you guys were amazing to me. Your customer service was always excellent. Because of our paydates …
I tried to reach them and spoke to one of there higher up in financial dept and he gave me a # to call back in an hour and it was a text now # that belong to some random person who had no idea what I was talking about. Then I email and call them repeatedly and they don’t answer after I enter my info.
This company tried to steal $10,007 from my gecu bank account i live in el paso texas no where near california. My bank stopped the payment but the audacity to steal from hard working people i do not know this company at all.
Literally, literally the worst place to get a car loan! Whatever you do resist going with them with all your might, they offer no grace period. They will call you every day and hound you like beggars no matter if you have a legitimate …
Aweful experience from the beginning to the very end. They call non-stop up but upon returning the call i(they answer) your greeted by someone who isn’t looking to truly do anything but secure a payment. I recently paid off my vehicle and …
I was discriminated against because of my disability. Fernado, I hope I am never unfortunate enough to have to use this finance company again. Horrible people and policy. I have over paid on my loan every month. Then covid-19 pandemic …
There’s a reason these people aren’t well known and seem to be getting no where fast. This financial institution is shady. Really shady. There’s a reason out of 147 reviews they average 2.1 stars. Im not even being the slightest bit …
This is the worst company ever employees are so rude. sounds like they’re not happy with their job. please if you not happy with your job just quit. don’t be unprofessional.
They get 2 stars because their customer service was extremely nice, but if I had a choice of who my loan was going through I would never have chosen this company. They only allow payments through Western Union for $7 a pop and if you want to setup auto pay you can’t set the amount to anything other than your scheduled payments…
I’ve been struggling since October during the pandemic and I fell behind been doing my best to keep contact and update them on my well being. They are very understanding. Well .. at least my favorite rep is Herman. Great man. Helped me out …
Considering they are willing to provide auto loans to high risk clients, they are awesome. I’ve spoken to their Customer Service team a few times over the past two years and was treated fairly and with respect each time. Yes, the rates are high but if you’re getting a loan from them it may be because no one else will help you.
These folks do not care about customer or customer service. I tried to reason with the manager on how I thought they could improve but she was rude and cut me off. I think they deal with so many upset customers they just have a script they …
Listen – and I know that I may encompass a degree of berating for saying this, but honestly, if you are blessed to receive a loan via CIG Financial, your credit issues were precipitous to CIG, but they were willing to give you a chance. If …
I could never be happier. They bill my credit card and that gives me credit card points for BJs wholesale. It helps make the transaction easier as I don’t have to do a thing. They draft it monthly. Thank you guys for a simple …
Just had to file a complaint about this company for many reasons. Customer service being the top issue followed by unexplained extra charges and fees. I call and call, no one answers. I call again, I get to a voicemail box that is too full …
Customer service is great, but trying to pay online is ridiculous! This is the third month in a row that I have to reenter ALL my information to make a payment?! I guess I need to order checks, it would be a lot easier to mail you a …
We have an auto loan through CIG and a few months back I threw our payment certificate so I called and was able to get all of the account information over the phone to mail in the payment. I received a call that my payment was late (we have …
I’ve never seen a place that’s full of this many LIARS. They’re vindictive, harassing, law breaking crooks. Romero is one of the worst. He thinks he’s slick, but I keep better records than him and he hates that. They’ll renege on …
I dont like the fact that i get charged extra no matter how i make a payment. As it is they r making their money. Also i recently changed my due date to every 10th & i still get notifications about my payment being due on the 30th
I have only great things to say about my overall experience with CIG. They have always had the greatest customer service regardless of who I speak with. I have a high APR but that is my own fault due to poor credit history. They were the …
I financed my vehicle through CIG in February of 2012. They have been great. I see all the bad reviews and am blown away by the bad remarks. If you make your payment on time you shouldn’t have an issue. If you are going to be late then just …
They are awful!!! I always made my payments on time so don’t think I had an issue with them because I didn’t pay. I was however late by literally 1 day and they called me literally 5 times in one day even when I told them I was at work and …
I have had a car loan with Cig for just about three years (paying off today!!) and it has gone quite smoothly. I really don’t understand all the negative reviews. I have made all of my payments on time except for one time I made my payment …
I just called and received an awful customer service representative. It was hard to hear and understand her, so I asked if she would repeat. Nothing changed. I ended up deciphering what she said, and before I could say thank you, she hung up.
They were an okay company. Badgered me to death over payments but I finally traded in the car last July (2017). Now here it is almost a year later, I’m needing to trade in my current vehicle and no one will work with me because they never …
I have never had an issue, I also pay my note every month. I deal with Kenneth, Hes great. I have his office number and we chit chat while payment processes and we move on for the rest of the month. Easy and smooth.
I have been working with this company for about 1 1/2 years so far, with my currently leased vehicle. I’ve had some setbacks that have required me to pay up to a month late on my car payment at times. As long as you tell them what’s going …
I know CIG has a lot of negative reviews and I was hesitant to purchase my first new car through them in May, but they were my only option. I am only 5 months into my loan and they have been amazing. I recently lost my job and they have …
Every time I have called I’ve received horrible customer service, Only time I received good customer service. It seems as if you were an incovinience to them they wanna get you off the phone ASAP. They forget that Us customers are the …
Very rude people over the phones, they’re disrespectful when trying to explain something to them. Act like they trying to help you one moment then rude the next minute.
Update!!! I had NO issues with this company. I’m paid off and within 30 days of paying it off they already sent nessesary information to the DMV and reported it to the credit bureau. So my points went up🤗 …
This is by far the worst Finance company I have ever worked with. I am a dealer and they purchased a loan from me. I have a customer that has been driving in one of our cars for 2 weeks and they just told me that they don’t have the funds …
When they call you for a supposed bounced check saying you didn’t have any money in your account. Crystal was very rude and disrespectful. Telling me I need to take it up with the bank. After giving me a confirmation number so how didn’t I …
Most unprofessional group of people I’ve ever encountered. Bullies, condescending, rude an extremely aggressive and pushy.
I filed a chapter 7 the judge discharged the case and did not order me to return …
I am not understanding this company. They call non stop and then when you do return their call, they are extremely rude. When i did my call with the institution before my loan was complete, they gave me my due date. However, i never …
I have a problem with companies that choose not to speak with their customers. This company doesnt make it easy to reach a human being. You call in and reach an automated system with generic questions and generic responses. …
Horrible customer service. Dont even deserve the one star, want to threaten repossession when a person is 40 days late and I have been paying them for 4 years.
Terrible horrible bank. Does not care even the slightest. Our rep Julia in miami never answers our texts or calls, when she does she is rude and dismissive, makes it sound like we are a bother to her. Her boss Tracy, is no better, when you …
I had been with CIG Financial for 3 years always paid my note and paid the car note off just paying on the Financial. I moved to another State during the pandemic we faced so they have repo to come get my car on just 1 note behind and they …
awful experience with this company. their system is awful is barely works 90% of the time and their customer service is even worse.
its impossible to reach a person who works with this company. My account number …
EXCELLENT SERVICE FINANCED MY CAR WITH THEM A FEW YEARS BACK.I paid them as agreed never any issues with them.
Reading the reviews made me just think maybe if you just paid them on time they …
This is the worst company ever they are so rude and just sounds like they are miserable with their jobs I kind of feel bad. Whenever I tried to get a hold of them they would hang up or not pick up at all and if I was able to get a hold of …
They did work with me when I couldn’t pay right away but, they have a total of 5 employees so if you call, you’re put on hold for a minute then sent to someone’s voicemail. If you try to leave a voicemail, it will hang up on you 3 words in. Impossible to get ahold of anyone
Was financed by CIG, never have had a problem. Customer service is not bad at all. When I got into a car crash last year, they were on top of it and made me trust them with the process. They made sure I was satisfied with the outcome of my car body work. Overall, CIG is not bad at all.
So I’m in very impressed there are so many things that I can compliment them on. For starters you don’t wait forever for someone to answer the phone, which is very impressive. They are very understanding, and will try to help you anyway …
In 2018 I was financed through this company. I paid for GAP Insurance as well through CIG Financial during that time. In 3 years I never missed a payment and was never late on a payment. My vehicle was involved in an accident in August 2021 …
Worst financial company ever!! DONT COME HERE! Uneducated and very rude people! I wrote them a check to pay off my car and they tried getting the payment a whole month later adding late fees every day.
horrible company every month its a hassle to make a payment their phone Service doesn’t work and they can’t help me reset my Password for online its like they want you to fail
I am not a customer of CIG Financial but have been receiving menacing calls daily. This morning before filing this complaint a gentleman called me asking for someone named X. I had no idea what he was talking about. I told him not to call …
If I could give them a o I would there are very disrespectful to me and my wife we have been on time every month I put 11 thousand down in her car and none of that money went to the car I still owe 19 thousand on a 2018 Honda Civic which is …
Terrible company, rude people, & very judgemental on your situation. This is my first time ever financing a car and because of this company I will never do it again.
Never will I ever go through them again you can never get a hold of anyone .. trying to purchase a vehicle cig told me it could take up a 3 days of process it here it is 3 days later I called them and they don’t have any of my information none of the stuff I sent them nothing on file it don’t make sense
If I can give this place a zero I would. These people are straight rude unprofessional. I’ve been paying off my phone for the last three years. I just so happened to be 25 days late. And they talk to you with this respect. Acting like I …
If I could give them 0 stars I would!!! Bought my first car on my birthday have been paying my note before the due date for 6 months.I recently lost my job due to the pandemic and was told I couldn’t defer my payment “my situation is not …
I got nowhere with the company then when I went to cancel due to financial hardship, they were VERY rude and quick to make me feel like I don’t care about my future and insult me. Don’t use this company or waste your money!!!!
This is a terrible company they’re scam artists they stole my information and stole of us $200 out of one of my accounts that I never authorized for them to even use. I have two children that I am barely able to support!! these people pray …
Trish was absolutely demeaning and rude towards my veteran husband, judged him and was racist when talked about me, she made my Husband feel less than human. Disgusting human being. My husband fought for this country just to feel less than by an intitled Miserable Woman who should quit her job instead of ruining other peoples day.
*** PSA*** REPORT TO YOUR STATE NOT GOOGLE!! Companies with bad practices need to be reported to the attorney General office. The bbb. The finance institution which is labeled on your contract. Telling Google is good for us to see it but …
The worker with meand understood my agitation with the other party involved. I was a cosigner and and was getting screwed. The worked with me and kept me in the loop. They just want to get their money back as agreed like anyone else that …
Usually, they are very nice and helpful, but when I tell you that this woman hung up on me when I was trying to set up a payment arrangement. She is very very unprofessional and its people like her is the reason why people do not want to …
Absolutely the very worst company ever. They need a -5 stars. They treat you like garbage because of having bad credit. You are a bad credit bank, hello! Oh, their “Core Values”, what a crock of s*#%! The very minute I can refinance I am …
(Translated by Google) They should fire their employees who do not know how to serve people and must improve to serve faster than real disasters …
(Translated by Google) Customer payments are stolen from me It happened to Robeson my payment was changed at nix check cashing in Santa …
(Translated by Google) There is no customer service. Pure machines answer the calls and I can’t even make the payment …
(Translated by Google) Ali baba and his. 40 thieves are children compared to this bank
Final point …
(Translated by Google) Do not take loans from this agency, no matter how needy you are, do not do it, because you will find yourself paying forever, THEY ARE PROFESSIONAL THIEVES. …
(Translated by Google) They never answer calls, unless it’s to make a payment.
(Original) …
(Translated by Google) You sink a lot … My truck as first was that three years to pay after already going 5 for 7 and just do not lower the balance should always be $ 3000 more than a year ago. What can be done in this case. How much …
(Translated by Google) They don’t want to answer the call unless it’s for a payment, they don’t even let me explain anything, they just hang up. I think that not only because they speak English does it mean that they know how to attend to …
(Translated by Google) CIG FIANCIAL Personally, I am very grateful that it has helped me build my credit and even when I have not been able to make my payments, it is just a matter of calling and requesting an extension. The staff is very …
They violated FDCPA LAWS WITH my husband and I. We got a loan, they sent us an auto debit form to have our payments automatically taken out of our checking account. Self addressed envelopes for our convenience, so we sent it back before our …
This is by far the WORST company I’ve ever come across or dealt with. They have zero compassion for their customers and they are not ever willing to negotiate. If you are late on a payment, they will call you and tell you they need the money by that day and come repo the car if you do not make the payment by that deadline.
smh crooks
Nice people
Waste of time and money
Crooks 100%
Horrible service
losers
Crooks!
SO SO RUDE AND UNCARING !!!!!!
Worst customer service
Scammers at its finest!
The worst place to finance a vehicle
absolute worst 0 stars if possible
Enjoy yourself with some cranberry sauce!!!
Pretty bad, never ever going with them again.
Terrible company needs to be shut up ASAP ! SCAM SCAM SCAM
THE WORSE BANK IN ALL TIMES… DUMB PEOPLE ACTING LIKE ROBOTS AND RUDE AS HELL!
Worst customer service ever and rape people on there high interest rates.
This is the worse financial institution ever don’t even bother
The most unprofessional service I’ve ever had….
THE WORST PLACE EVER. THEY LIE AND STEAL YOUR MONEY. RUN!!! DON’T FALL FOR IT
It’s a horrible company and a bunch of crooks. Liars…
Worse experience ever. Please avoid this company!!!
I was given the worst customer service over the phone by a group of rude incompetent individuals.
They have the worst payment method.
THE WORST CUSTOMER SERVICE EVER!!! THEY ARE VERY RUDE!
Never use them they have worse customer service ever and they will screw you up
Not all that bad for a high risk lender. If you’re unhappy with your rate, be mad at yourself.
Disgusting – I’m in South Florida – declared a National Disaster State & the would not allow me to defer payment .
Very High Interest Rate 26.5 Was Going To Pay Double Amount Of Sticker Price When Term Was Over
Worst automated system. When you call in to pay with a person, they leave you on hold for 45 mins.
The website never works. The website just sits there for ever trying to log in so annoying
They’re just a bunch of crooks and cheats and their customer service is the worst I’ve ever been subject to
This company is a sham, all they do is scam people.
Great company. I would highly recommend them thanks guys
AVOID THIS COMPANY!!! THEY PROCESS YOUR PAYMENTS LATE SO YOU CAN PAY LATE FEES. CUSTOMER SERVICE HANGS UP ON YOU. BOOTLEG COMPANY!!! VERY RUDE!!
I have no clue why they have so many negative reviews but honestly customer service is really nice and polite.
Horrible experience, theyre so rude.
Absolutely the worst company to do any business with. The customer service is terrible and they are rude.
Terrible services RUDE
The people are very unprofessional and they are crooks and the dealerships that does business with this finance company are crooks as well
My experience has been the best. Sent my payoff check and just waiting for my title.
My husband financed a car through them made pay 13,000 for a car that isn’t worth over 4,000 on kbb
The worst company ever … don’t don’t don’t use them
Stay away from them
Thank you to CIG owner for trusting me when no other bank did! Thank you!
Great very polite even if you late for your car payment never charge late fee
Cig financial are the best I mess wit them the long way
….MAKE YOUR PAYMENT ON time an there would be no problems PERIOD
Called to get a payoff on an existing loan and the customer service representative was fast and very helpful.
Horrible customer service they promise to email paperwork and never do you try to contact them they don’t answer all they want is your money they don’t care about you
Very high interest and lack of professionalism
I give them 10 stars for helping me when I had no where to turn
Always had a good experience with CIG. They helped me get a vehicle when my credit sucked.
Do not get a loan from this place
Horrible service telling you lies and Are not willing to help you fix an issue that they tell you they would fix and telling me I do not have to pay for a month that I paid and lying to me and tell me I still owe them $31 with a leat fee …
They’ve been awesome for the nearly 2 years I have had them. But then again I am never late with a payment so….
AVOID !!!! If you can get financed thru another company go with it ,these people are shady,ignorant and Real A$$@!#$ for lack of a better word.They repossessed my car,after a payment of $310 was not sent on time,I ended up paying $888 and still have not received a repossession notice or a statement of what I paid to get it out.
The automated system rarely works and customer service is extremely difficult to contact. I always end up late paying because of this
want to get your wallets raped??? well finance with CIG Financial. They will rape you real good. ZERO STARS!
IT MAKES ME SO MAD AND ANGRY AND SICK…..YOU LOOK AT ALL THESE REVIEWS AND PEOPLE COMPLAINING ABOUT THE SILLIEST THINGS….SO TECHNICAL ISSUES I CAN TOTALLY UNDERSTAND….CUSTOMER SERVICE IS HARD FOR ANY BUSINESS. BUT I AM WRITING THIS …
RUDEST SUPERVISOR I’VE EVER DEALT WITH. EVEN UP TO THE MANAGER. LOW BUDGET DISRESPECTFUL PLACE. I FOUND OUT ALOT ABOUT THIS COMPANY IN THE LAST 24 HOURS. I WONDER IF EVERYONE IS LEGAL. I ALSO HAVE A RECORDED CONVERSATION WITH AN EMPLOYEE AND I WILL BE TAKING IT TO THE BBB. I GUARANTEE THEY WILL BE LOOKED INTO AFTER THIS ONE.
If I could give it 0 stars, I would. What an absolute joke of a company. Management is never to be found and never call back. CSRs are rude and don’t listen. I just can’t believe it
Trying to get in contact with people is horrible. They say business hours are from 6am-5:30pm pacific time. I call at 3 and the automatic voice tells me to call them when it’s open then hangs up on me. Websites never works so I can’t check my account on there either.
If you can get a loan anywhere else do it, staff is reckless, they may loose track of your payment, seems like theirs new staff everytime you call them, wish i wouldve seen these two stars in the past
I been with clg almost 2years now…they are good every thing is fine,but they had stupid and bad costumer service,not everyone but some stupids,and I don’t even know I’m paying you…show some blade respect you stupid fools
Been doing business since 2016 and they have Always helped me out when i cant make my payment very nice very polite on the phone, never gave me no hard time, very helpful
Hate this soooooooooooooooo bad!!! I pay my note on the 1st and it’s not even due until the 25th, and these idiots keep calling me monthly. I’m so glad I paid my car note off this month. RUN ME MY TITLE HOMIE
They dont tell u if u have late fees they have u pay your payment then with processing fees then they call you back a week later saying oh you have a late fee we need payment for $34 oh and plus the processing fee again y in the world would …
Marta Cortez the
Collection Manager should probably work by herself or with animals not with people who can talk . She doesn’t know how to communicate with out being hostile 😅😅😅 …
I called CIG today and im disappointed to even call myself a customer now after never being late or missing a payment and being told their doing nothing for the people during this current pandemic crisis let alone having to deal with their …
Customer service very unprofessional and rude. They talk to their customer disrespectful customer agents and supervisor worst company ever will not recommend anyone 👎👎👎👎👎👎👎 …
If I could I would give 0 starts I called during the pandemic to see if they can skip or help with the payments like other banks are doing 0 help will not be purchasing anything involving this garbage bank in the future
what’s going on folks! Is it me or the folks are half stepping the lady picks the phone up and then put me on hold for 30years and then get back on like ” SorRy I HaD SoMeBoDy ElSe ThAT CaLlEd At ThE SaMe TiMe aS YoU” like Bihhhhh why you …
I have so much gratitude to CIG financial company especially Michael Pavlin who worked with me to make sure that I was totally satisfied with Financial service. I would definitely recommend CIG to anyone and everyone. Thankyou very much CIG
Large company. The entrance way is the blue side, not the orange side
Still battling them over payoff. I have payment proofs and their own website says 0 payments remaining. Yet CS keeps calling saying we owe another payment. Terrible company
I hired them to help with my credit report and rating but what happened was every overdue creditor on my report came back with a collection letter
These people are scammers and crooks. They will ruin your credit and your life. They know all the loopholes to ruin you. I wouldn’t suggest getting involved with them unless you are a Law Firm preparing to take them down. They need to be stopped.
Only accepts western union for online bill pay for car payments. Ridiculous, recommend not using them for any car loans, in a modern age you shouldn’t be charged $30 fees to make a car payment over the phone or online.
Customer service is horrible they are so rude when you call in about your payment. I will not ever do business with them again. I’ve never seen such attitudes from people of a business like this before.
This is real or is it a scam? This guys don’t seem legitimate. The payment options are near impossible. There is no one to talk to and the webpage looks so poor that makes the reputation of this business bad.
I’m suprise on how many people have so much negative things to say about this company .. I on the other hand I’m very happy and bless with them as they always work with me with my payments, I have battle with alot of medical issues that led …
I have had this finance company for while now all I need to say is they really look after there customers for years Beatrice help me thr difficult times to make possible keep my car no harrasments or threats I had chance to communicate with other personnel and they been awesome. . thank you CIG …
They are harassing to customers. Payments over 2-3 days late they are telling you we gonna repo the car lol. Come on people have to cash their check and then make the payment. Wont be having them for too long.
Obviously Vinnie below misses the point. He may be a predatory dealer; shape up sir! Anyway the biggest problem with this company is the interest rates. Yes we understand that non perfect credit requires Higher than average interest rates …
This company deserves 0 stars! The customer service representatives are disrespect, uncaring, rude and unprofessional! Calls constantly being disconnected by the representatives and the automated system. For a company who provides second …
Worst place to ever get a loan from takes forever, they don’t leave a phone number for you to call if you want to pay over the phone ruins your credit , the worst place to go to please never use CIG it mess your whole credit up
They have worked with me and helped me out though multiple situations. Lee Le is THE MAN. Will actually take time to explain and help you out through any situation, payments, etc. One of the reasons I appreciate CIG so much is thanks to Lee.
I don’t have a big problem with my interest rate I under stand a Lil considering I had just paid of a car from better bank and early. So no I don’t know how it works but that should have counted for something my problem is… if they know …
I never had any major issues with this company, my ONLY problem is that I’ve been paying on my car every month for a little over 2 years and my balance only dropped $1500 on a 4 year term. I will see how ths palys out when I reach my maturity date.
Do not work with this company The worst on contact they unprofessional and they will miss leas you I payed of my car and I was paying more then they close it as close not payed of my credit went down 40 points and they asked me to dispute …
This company automated system has not worked for me in over a year
They will give you a loan and demand their money back and harass you if you are a few days late on a payment…but yet they can’t accept your payment directly. What kind of bull is that? Be aware they have no way to accept payments directly …
Horrible …terrible….no good….very bad company!!!! I dislike everything about CIG ! Very rude….each and every person you speak with. They lack professionalism in all aspects. Charge outragous fees and are quite franky ghetto. I will …
This company is ridiculous…I’m beginning to understand why they have such a terrible rating. We missed December’s payment because we ran into a little financial hardship. At the end of December, our 9 year old pitbull was diagnosed with …
I’m new with them and my first impression is positive when I receive a call to confirm my approval she answered all my question I fell good about my decision and now I started paying ahead a time very professional and as promised my credit is better for it!
I don’t expect much from a finance company, especially one in the auto loan industry, but this by far has been the worst one I have ever dealt with. I do not get aggravated easily but I have reached my boiling point with CIG. …
Horrible place!!
They are so rude and unprofessional it’s sickening! I had one simple question because My car was supposed to have a clean title but i took it to have it looked …
During this covid19 crisis and people losing their jobs they are harassing for payments even after stating they would be working with people during this time! They harassed both me and my fiancé over $50 because we make. $300 payment and …
I have had a car loan with CIG for two years now. I cannot find a bad word to say about them. When I had financial problems, they worked with me to keep my account current. The Western Union pay is not good. I got around it by using my bank’s Bill Pay system. I would recommend CIG to others.
I’ve had a loan with this company for almost two years and I have no complaints. I always pay my payments on time and when I needed assistance they were willing to work with me. Every person I spoke with was always professional as well.
Very rude. Will never refer anyone to cig financial. They scam you out of money, won’t work with you in a hardship. I was in the hospital And “Veronica” is the rudest and snottiest person I’ve seen in customer service. Constantly blow my …
Adriana Orozco please do not get discouraged bad news always seems to travel quicker than good news. Your customer service skills are one of a kind it takes a humble individual to admit that they made a mistake to the consumer. Adriana …
worst credit unit ever I sued dealership and after that they would say they hadn’t received my check even though I had sent it 2 weeks before my due date I was forced to pay it over the phone and had to pay the outrageous late fee when I …
I called to make a pay a payment and the representative Jacob Lesle was very unprofessional with my questions, Seemed aggravated each time i asked simple questions about my bill. He used the term “Im not going to go back and fourth and …
Bought my husband a car, went to make a payment. I was informed, in writing that a visa credit card could be used. Wrong! “sorry we changed that since then” (sept. 22 mail date) I put a ton of money on that card knowing I could use it for …
This company is the worst! They hound and hound even when I’ve paid them! They only call at wee hours in the morning when I have told them countless time do not call before 12am because I work late at night and I won’t answer doesn’t stop …
Ended up having to use this company to finance my husband’s auto loan following some credit issues. If we find ourselves in the same situation again we will opt to walk, ride a bike or flat out die before we would ever do business with …
Not cool!!! Lost my job, ask if a can skip 1 months payment, will pay next month as I was looking for a new job… They did not understand my situation, they wanted the payment, or they will repo my car… Not cool I lost my job, I’m not …
I currently have to deal with CIG. And while there have been few helpful people to help me when I have trouble, they are for the most part. Uneducated, rude and unprofessional. The higher ups there are the most condescending people I think …
I have a very low interest rate loan with CIG and never had any problems. Nice company with nice people.
Beatrice and Carmen are just awful. They have such bad attitudes why would they be involved in this line of work if they are going to be rude to everyone they talk to, and talk down to them. It is YOUR JOB to help me that’s what you’re paid …
I see all these negative review and all I can say is yes they do call alot for payments and maybe during the pandemic should be considered some customers and there situation there has been a few rude reps but most of the ones I’ve spoken to …
Only been with this company for 2 months. So far the customer service is Horrible. They told me the wrong info about making partial payments. So far I do not like this company.
This institution approved me for a car loan telling me that they did not need to do a proof of employment then started calling my employer asking all sorts of questions. Not only that buy there is no free way to pay you car loan. Everything …
Everyone at c.i.g. even though I just paid off my loan I had with you for almost 3 years I’d just like to explain my experience. From day 1 you guys were amazing to me. Your customer service was always excellent. Because of our paydates …
I tried to reach them and spoke to one of there higher up in financial dept and he gave me a # to call back in an hour and it was a text now # that belong to some random person who had no idea what I was talking about. Then I email and call them repeatedly and they don’t answer after I enter my info.
This company tried to steal $10,007 from my gecu bank account i live in el paso texas no where near california. My bank stopped the payment but the audacity to steal from hard working people i do not know this company at all.
Literally, literally the worst place to get a car loan! Whatever you do resist going with them with all your might, they offer no grace period. They will call you every day and hound you like beggars no matter if you have a legitimate …
Aweful experience from the beginning to the very end. They call non-stop up but upon returning the call i(they answer) your greeted by someone who isn’t looking to truly do anything but secure a payment. I recently paid off my vehicle and …
I was discriminated against because of my disability. Fernado, I hope I am never unfortunate enough to have to use this finance company again. Horrible people and policy. I have over paid on my loan every month. Then covid-19 pandemic …
There’s a reason these people aren’t well known and seem to be getting no where fast. This financial institution is shady. Really shady. There’s a reason out of 147 reviews they average 2.1 stars. Im not even being the slightest bit …
This is the worst company ever employees are so rude. sounds like they’re not happy with their job. please if you not happy with your job just quit. don’t be unprofessional.
Absolute worst customer service ever experienced.
They get 2 stars because their customer service was extremely nice, but if I had a choice of who my loan was going through I would never have chosen this company. They only allow payments through Western Union for $7 a pop and if you want to setup auto pay you can’t set the amount to anything other than your scheduled payments…
I’ve been struggling since October during the pandemic and I fell behind been doing my best to keep contact and update them on my well being. They are very understanding. Well .. at least my favorite rep is Herman. Great man. Helped me out …
Considering they are willing to provide auto loans to high risk clients, they are awesome. I’ve spoken to their Customer Service team a few times over the past two years and was treated fairly and with respect each time. Yes, the rates are high but if you’re getting a loan from them it may be because no one else will help you.
These folks do not care about customer or customer service. I tried to reason with the manager on how I thought they could improve but she was rude and cut me off. I think they deal with so many upset customers they just have a script they …
Listen – and I know that I may encompass a degree of berating for saying this, but honestly, if you are blessed to receive a loan via CIG Financial, your credit issues were precipitous to CIG, but they were willing to give you a chance. If …
I could never be happier. They bill my credit card and that gives me credit card points for BJs wholesale. It helps make the transaction easier as I don’t have to do a thing. They draft it monthly. Thank you guys for a simple …
Just had to file a complaint about this company for many reasons. Customer service being the top issue followed by unexplained extra charges and fees. I call and call, no one answers. I call again, I get to a voicemail box that is too full …
Customer service is great, but trying to pay online is ridiculous! This is the third month in a row that I have to reenter ALL my information to make a payment?! I guess I need to order checks, it would be a lot easier to mail you a …
We have an auto loan through CIG and a few months back I threw our payment certificate so I called and was able to get all of the account information over the phone to mail in the payment. I received a call that my payment was late (we have …
I’ve never seen a place that’s full of this many LIARS. They’re vindictive, harassing, law breaking crooks. Romero is one of the worst. He thinks he’s slick, but I keep better records than him and he hates that. They’ll renege on …
I dont like the fact that i get charged extra no matter how i make a payment. As it is they r making their money. Also i recently changed my due date to every 10th & i still get notifications about my payment being due on the 30th
I have only great things to say about my overall experience with CIG. They have always had the greatest customer service regardless of who I speak with. I have a high APR but that is my own fault due to poor credit history. They were the …
I financed my vehicle through CIG in February of 2012. They have been great. I see all the bad reviews and am blown away by the bad remarks. If you make your payment on time you shouldn’t have an issue. If you are going to be late then just …
They are awful!!! I always made my payments on time so don’t think I had an issue with them because I didn’t pay. I was however late by literally 1 day and they called me literally 5 times in one day even when I told them I was at work and …
I have had a car loan with Cig for just about three years (paying off today!!) and it has gone quite smoothly. I really don’t understand all the negative reviews. I have made all of my payments on time except for one time I made my payment …
I just called and received an awful customer service representative. It was hard to hear and understand her, so I asked if she would repeat. Nothing changed. I ended up deciphering what she said, and before I could say thank you, she hung up.
They were an okay company. Badgered me to death over payments but I finally traded in the car last July (2017). Now here it is almost a year later, I’m needing to trade in my current vehicle and no one will work with me because they never …
I have never had an issue, I also pay my note every month. I deal with Kenneth, Hes great. I have his office number and we chit chat while payment processes and we move on for the rest of the month. Easy and smooth.
I have been working with this company for about 1 1/2 years so far, with my currently leased vehicle. I’ve had some setbacks that have required me to pay up to a month late on my car payment at times. As long as you tell them what’s going …
I know CIG has a lot of negative reviews and I was hesitant to purchase my first new car through them in May, but they were my only option. I am only 5 months into my loan and they have been amazing. I recently lost my job and they have …
Every time I have called I’ve received horrible customer service, Only time I received good customer service. It seems as if you were an incovinience to them they wanna get you off the phone ASAP. They forget that Us customers are the …
Very rude people over the phones, they’re disrespectful when trying to explain something to them. Act like they trying to help you one moment then rude the next minute.
Update!!! I had NO issues with this company. I’m paid off and within 30 days of paying it off they already sent nessesary information to the DMV and reported it to the credit bureau. So my points went up🤗 …
This is by far the worst Finance company I have ever worked with. I am a dealer and they purchased a loan from me. I have a customer that has been driving in one of our cars for 2 weeks and they just told me that they don’t have the funds …
When they call you for a supposed bounced check saying you didn’t have any money in your account. Crystal was very rude and disrespectful. Telling me I need to take it up with the bank. After giving me a confirmation number so how didn’t I …
WHAT A JOKE COMPANY I CALLED 6 TIMES AND THEY HUNG UP ON ME EVERY TIME ALL I NEEDED IS A PROOF OF A LOAN BEING PAID OFF…….
The worst company ever!!! They don’t care about u at all they just want they scrillla
They keep calling my number I don’t even know what cig financial do
SHAME ON THIS COMPANY!!!! THEY TOOK UNAUTHORISED MONEY AFTER BEING TOLD MANY MANY TIMES NO!! BAD BAD PEOPLE!!! REPORT THEM TO BBB!!!
Most unprofessional group of people I’ve ever encountered. Bullies, condescending, rude an extremely aggressive and pushy.
I filed a chapter 7 the judge discharged the case and did not order me to return …
I am not understanding this company. They call non stop and then when you do return their call, they are extremely rude. When i did my call with the institution before my loan was complete, they gave me my due date. However, i never …
I have a problem with companies that choose not to speak with their customers. This company doesnt make it easy to reach a human being. You call in and reach an automated system with generic questions and generic responses. …
Horrible customer service. Dont even deserve the one star, want to threaten repossession when a person is 40 days late and I have been paying them for 4 years.
Terrible horrible bank. Does not care even the slightest. Our rep Julia in miami never answers our texts or calls, when she does she is rude and dismissive, makes it sound like we are a bother to her. Her boss Tracy, is no better, when you …
I had been with CIG Financial for 3 years always paid my note and paid the car note off just paying on the Financial. I moved to another State during the pandemic we faced so they have repo to come get my car on just 1 note behind and they …
awful experience with this company. their system is awful is barely works 90% of the time and their customer service is even worse.
its impossible to reach a person who works with this company. My account number …
EXCELLENT SERVICE FINANCED MY CAR WITH THEM A FEW YEARS BACK.I paid them as agreed never any issues with them.
Reading the reviews made me just think maybe if you just paid them on time they …
This is the worst company ever they are so rude and just sounds like they are miserable with their jobs I kind of feel bad. Whenever I tried to get a hold of them they would hang up or not pick up at all and if I was able to get a hold of …
They did work with me when I couldn’t pay right away but, they have a total of 5 employees so if you call, you’re put on hold for a minute then sent to someone’s voicemail. If you try to leave a voicemail, it will hang up on you 3 words in. Impossible to get ahold of anyone
Was financed by CIG, never have had a problem. Customer service is not bad at all. When I got into a car crash last year, they were on top of it and made me trust them with the process. They made sure I was satisfied with the outcome of my car body work. Overall, CIG is not bad at all.
So I’m in very impressed there are so many things that I can compliment them on. For starters you don’t wait forever for someone to answer the phone, which is very impressive. They are very understanding, and will try to help you anyway …
In 2018 I was financed through this company. I paid for GAP Insurance as well through CIG Financial during that time. In 3 years I never missed a payment and was never late on a payment. My vehicle was involved in an accident in August 2021 …
Worst financial company ever!! DONT COME HERE! Uneducated and very rude people! I wrote them a check to pay off my car and they tried getting the payment a whole month later adding late fees every day.
The People who have 5 star ratings are clearly the workers trying to boost rating, but this company is dog water. Would not recommend them at all.
horrible company every month its a hassle to make a payment their phone Service doesn’t work and they can’t help me reset my Password for online its like they want you to fail
This company has worked with me through this covid pandemic when my car should have been picked up I thank them for their patience and understanding
Horrible customer service. If I could put 0 stars I would. They never answer the phone when you call.
Good company helped me finance my first car at an affordable price and interest rate.
RUDE AND UNPROFESSIONAL FINANCIAL INSTITUTION. PAID OFF A CAR 6 MONTHS AGO AND THEY NEVER RELEASED THEIR LIEN SO I CANT GET MY TITLE.
I am not a customer of CIG Financial but have been receiving menacing calls daily. This morning before filing this complaint a gentleman called me asking for someone named X. I had no idea what he was talking about. I told him not to call …
If I could give them a o I would there are very disrespectful to me and my wife we have been on time every month I put 11 thousand down in her car and none of that money went to the car I still owe 19 thousand on a 2018 Honda Civic which is …
Terrible company, rude people, & very judgemental on your situation. This is my first time ever financing a car and because of this company I will never do it again.
Never will I ever go through them again you can never get a hold of anyone .. trying to purchase a vehicle cig told me it could take up a 3 days of process it here it is 3 days later I called them and they don’t have any of my information none of the stuff I sent them nothing on file it don’t make sense
If I can give this place a zero I would. These people are straight rude unprofessional. I’ve been paying off my phone for the last three years. I just so happened to be 25 days late. And they talk to you with this respect. Acting like I …
So far the place has been fine for 6 months of service. No complaints. Thanks for the loan.
If I could give them 0 stars I would!!! Bought my first car on my birthday have been paying my note before the due date for 6 months.I recently lost my job due to the pandemic and was told I couldn’t defer my payment “my situation is not …
I got nowhere with the company then when I went to cancel due to financial hardship, they were VERY rude and quick to make me feel like I don’t care about my future and insult me. Don’t use this company or waste your money!!!!
This is a terrible company they’re scam artists they stole my information and stole of us $200 out of one of my accounts that I never authorized for them to even use. I have two children that I am barely able to support!! these people pray …
Trish was absolutely demeaning and rude towards my veteran husband, judged him and was racist when talked about me, she made my Husband feel less than human. Disgusting human being. My husband fought for this country just to feel less than by an intitled Miserable Woman who should quit her job instead of ruining other peoples day.
*** PSA*** REPORT TO YOUR STATE NOT GOOGLE!! Companies with bad practices need to be reported to the attorney General office. The bbb. The finance institution which is labeled on your contract. Telling Google is good for us to see it but …
The worker with meand understood my agitation with the other party involved. I was a cosigner and and was getting screwed. The worked with me and kept me in the loop. They just want to get their money back as agreed like anyone else that …
Usually, they are very nice and helpful, but when I tell you that this woman hung up on me when I was trying to set up a payment arrangement. She is very very unprofessional and its people like her is the reason why people do not want to …
Absolutely the very worst company ever. They need a -5 stars. They treat you like garbage because of having bad credit. You are a bad credit bank, hello! Oh, their “Core Values”, what a crock of s*#%! The very minute I can refinance I am …