Cirro Energy has the right electricity plan to meet your needs at home or at your business. Compare our rates and see how much you can save on your electricity. See more
Guys I am coming from he builders association of dallas, we I think we have case against cirro/reliant, everytime we build or remodel a house we get charge a $200 deposit that never comes back, they come up with the excuse of we sent a …
I was not expecting good customer service from Cierro due to all the negative reviews. I was inclined to agree after discussing my problem with 2 different Level 1 agents and neither could do more to assist me than to quote rules and …
Cirro Energy still having low rate compare to others Power Energy but they taking high rate of TDU charges and their employee are not treating nice with customers . I asked the regarding TDU charges for commercial shop how much need to be …
Zero stars. Had same experience as many others. Card # changed. They say they sent letter, but we haven’t seen one. No email, no call to update card. They just cut service and act like they didn’t do anything wrong. Won’t let you talk …
I ran out of contract so they charged extra 4 cents a kilowatt hour, and after signing new 12 month contract they say new lower rate won’t take effect until after a couple of bill cycles. Crooked company charging me an extra 100 bucks a month just cause they can. Bad business.
This company is scandalous ! They billed me twice in one month so that they can charge me a late fee because I was not aware that my bill was due at the end of the month ALSO. My bill as ALWAYS been due the beginning of each month. For the …
Guy I will save you many calls and headaches, Do not get cirro/reliant they keep the deposits, I have a account with them I am trying to move and recover the deposit I got the account with no contracts so I was paying more for electricity …
Will be switching.
Update: I ended up being stuck and having to use cirro through 3/2020 to 3/2021. This is how I know they are ripping their customers off. During February the …
If you spelled out your website on your radio commercials you might get more customers or website traffic. I’ve thought it was Zero energy for the longest time. I accidentally happened across the correct name in Google today, after already signing with another provider.
They quoted me one price for my electric and they kept changing my plan without informing me and I sent in my paperwork saying I was disabled and they still charged me more for my electric now they say I owe them 170 dollars
I don’t understand why most energy companies charge you one rate if you use less than 1000 kwh a month and a different rate if you use more. But Cirro charges one rate, no matter what. That is a big deal for me!
Great prices, easy to use website, and reliable product and service. We switched to Cirro about 5 years ago from TXU Energy and haven’t look back! They keep the prices reasonable and consistent!
DO NOT USE THIS COMPANY.
They still owe us a refund and we have yet to receive it. Every time I or my husband call and speak to a Supervisor, we are given the run around and told it has …
Horrible customer service. Wasted 45 minutes on the phone attempting to turn off my service. Once I moved and realized the person over the phone didn’t do their job, I called to dispute my bill. Spent more time trying to dispute my bill …
Cirro energy is a great company to be with as your service provider for electricity service good rates also very supportive and helpful customer service care representative . Jose C. Was very helpful and supportive on today. Very nice and kind. I give 5 🌟 star. …
DO NOT GO WITH THIS COMPANY! I use about 1000-1500 kWh a month. When I first started my bill was on average $80. It has since skyrocked to well over $200 a month! I have called multiple times and they just give me the run around. will not …
ABSOLUTELY APPALLING! They took $1,500 out of my bank account for charges on 3 different meters, on the same billing cycle for a house I move out of! 6 months ago For two months I’ve been fighting with them only for them to tell me “call …
Thank you so much Brittany with Cirro energy online support. She was patience in answering all my questions and guiding my husband to change our account status. What a great experience!
Rating an energy company is tricky since the company you pay is only part of the equation. The actual electricity is provided by Oncor, who also handles outage reporting. We experience too many outages and reporting them is a real pain, but …
Shoutout to @CirroEnergyTX for A+ Customer Service, seamless Address/Service Changes, beautiful Website, and Online Account Management. This company is doing it right all around, and looking forward to being a long term customer. Great job …
I called to get service connected and was promised my service would start today. I called this morning just to make sure they had everything they needed to start the service. The rep told me they received my payment and my documentations …
Hit you with unnecessary fees after you make arrangements to pay off your bill. I was $66.00 for one month of arrangement. Poor customer service. Rude and unhelpful. I would not recommend this company to anyone.
Very easy to enroll. Great rates. Highly recommended. They came out when asked, connected my electricity, and it was all a good experience. My friends use Cirro and are happy with them.
Cirro Energy replaced Reliant as my provider after Reliant put the “legal screws” to me. I have been a Cirro customer for over 16 years and three different addresses. I will continue with this group as long as they continue to treat customers with their award winning treatment of all customers
Some of the worst customer service I have ever had the displeasure of working with. Cirro recently took over Power Express, whom I never had a problem with. Since then, Cirro has yet to honor the plan that Power Express had me on. I’m now …
It was time to renew my contract. The online chat feature and the representative they have on the online chat made it easy and hassle free. Their pricing is extremely comparable and service impeccable.
We didn’t get a bill for 6 months. I called and asked why we haven’t got a bill after 4 months and he told me not to worry you will get an email when you have a bill due. So here we are in December almost Christmas and now we have a almost $600 bill! How is this ok!? They screwed is badly
Been with Cirro energy for years and really have been pleased with them, until this year. I didn’t receive an email notifying me that my plan was expiring so I was charged a higher rate for a month before I noticed. Very disappointing …
How can I give ZERO stars.? What a frustrating and horrific experience with deceptive, wrongful and false claims to sign me up. Upon signing call and numerous previous calls, I confirmed with them that I don’t want SURPRISE charges. They …
They let someone open a fraudulent account in my name. Sick of this happening, there should be more research done when someone tries to open an account. Also, it took 35 minutes for someone to answer the phone to talk about it, their website wouldn’t let me send a contact form, and the chat option is slow too. Not happy.
I canceled my account with them two years and paid it in full. Cirro even confirmed this over the phone. In the past two years, I’ve been contacted by two collection agencies which claim I owe Cirro money. The first company closed the …
I had a terrible service with a customer care representative and was so rude, won’t speak up. Omg. It was horrible. They wanted me to pay extra fees for a service I moved into when o was already a customer for more than 2 years. Don’t ever use them. You will surely regret your money
Doubled our rate after our contract ran out. When I realized it, used PTC website to switch. After being with another provider for two days, Cirro somehow switched me back to them without my request or authorization. Did not know until I …
I have been shopping for better rates to switch my electricity. Talked to Erica over online chat on the company portal. She was very patient and helpful in walking me through the breakdown, how the rates worked and even did the calculation …
They purchased my provider (beyond power), and at least honored my price. But now it is time to renew my contract, and they want to DOUBLE my rate.
Website is hit and miss at best. …
Cirro Energy’s energy service is good. I love that I have a 3bdrm 2 ba home and my electric bill per month is $110.37 give or take, actually if Oncor wasn’t so greedy their portion is 48.22 of that cost, my bill would be far cheaper. …
THE WORST ELECTRIC COMPANY EVER. THE WORST CUSTOMER SERVICE EVER. Our contract expired and we called to renew, we were NEVER notified that our policy was on a month to month bases. They doubled our rate and never told us. We called and were …
Bill is outrageous when we have Solar panels.
I tried to call Customer Service, was on hold 20 minutes.
The husband and I are looking for a different carrier. …
Changed my energy provider to Cirro, and in all the hassle, forgot to pay the first bill. Instead of sending a payment reminder like every other company does, they disconnected the service. Customer service claims they sent an email and a …
Completely incompete. Wouldn’t recommend. We decided on Cirro and called to have services transferred from the builder’s provider to them. Over a month had gone by and we hadn’t received a bill. My husband called Cirro and was told that the …
I have found my bill to become higher and higher each month. Now that my contract is up for renewal, my bill is back down which i find very odd. If I can give you any advice at all, it would be to find a cheaper company with competitive rates.
Our service was transferred to them by Source without our knowledge. Every moment has been abysmal. When we made arrangements to pay them what we owed over the course of the three months that no one notified us about the change (we had …
Thank you Cirro Energy for making my life easy. I’ve tried several other electric companies since electrical service became deregulated. And you by far are the best. Never had a surprise since I took the time to fully understand my contracts. And great rates to boot. Thanks again!
I received a call from a company, Trans World Systems Inc. Informing me my bill had gone to collections…from Cirro Energy. After verifying myself to her, I informed her, I have never lived in Texas, nor did have an account with Cirro Energy. She informed me, I need to contact your company. How do I refute this claim.
I don’t even want to give one star. ABSOLUTELY WORST CUSTOMER SERVICE. I’ve spend countless hours on the phone with a rep “trying” to get a supervisor on the phone but they never can and won’t even answer the instant messages. I’ve left my …
Not a good company to deal with. My bill was $160 a month. They also put a switchhold on my account without telling me and took. Almost 2 months to remove it even after i paid off the $18 balance that it was put on for. Getting my lights …
Kiara customer service was Amazing. I have spoken to 2 other Chat Agents and neither of them assisted me the way that she did. She honestly went above and beyond the call of duty without making me feel less than a person. She just …
Became Cirros customer when my REP merged with Cirro. Been using Cirro Energy for atleast 2 years. Have had no issues with Billing. Was charged late payment fees on two occasions. The second time was not my fault as I did not receive any …
I have been a customer of Cirro for many years. They have worst sales department that I ever worked with, left hand doesn’t know what the right hand is doing. I tried to renew my contract and the sales rep lost the order. They have been …
I have been a customer for several years, coming from a provider called Beyond Power that Cirro has acquired. My current contract expired, and while deciding what to do next, my current bill is on a variable rate. A month before, for 416 …
Signed with Cirro energy over two years ago. I was advised about a “savings plan”. This so called plan would average out my monthly payments and in the summer my bills wouldn’t be high. However, I never saw a lower bill than the previous …
I have paperless billing through Cirro. I did not receive a November e-statement so I forgot to pay the bill. It was an honest mistake that would have been corrected immediately had Cirro sent a bill reminder to my email. Service was …
Dishonest Company STAY AWAY
Discontinued their service on April 20th(end of one year contract), provided all the information and received confirmation email. However, this company kept …
I’ve been with Cirro for 2 years and have no problems what so ever. I even got to a point where I couldnt afford my whole bill one month and they let me set up payments with no interest. They are one of the cheapest and I was always able to reach someone in customer service with no long wait times. I definitely recommend them!
Cirro has the best rates I can find. I did notice that renewal rates are higher than new service rates (as they are with everyone) but chat specialists are available to help find the best deal and they make renewing super easy.
They really deserve NO STARS or even Negative Stars. Just got off the phone with this lying company. I was originally a Everything Energy customer and what a difference! Same issues as previous customers. Rude Treatment and no assistance in …
I recently signed up with Cirro Energy. I needed to add my wife’s name to our bill to show proof of residency for her. I transferred up to a manager and was told that there is only one space for the name and they could not add her name but …
I called Cirro Energy to review my renewal contract. Nobody call me back and they jumped the rate almost double for months without my notice. I called and talked to customer services. His name is Jose (commercial department). He is super …
I was on Chat with Ms Sandra, she obtained 5 stars, but the website to reset my password received 0 (zero) stars…
I have been trying to reset my password since 2 days ago, and she tried and same …
AVOID CIRRO AT ALL COST. Their business practices are designed to rip you off. Switched to this company on 4/4/2019 within 7 days got a bill for $33 in addition to payments same month to my former carrier. For services between 5/11/19 …
Horrible customer service and outrageous prices… they have a delivery charge from oncor that is almost as much as the original bill, which in my situation basically doubles my electricity bill. I was switched over to this company without …
I am on auto pay and randomly opened the past 3 months bills. My heart stopped. I have NEVER had a bill over 150 in my life and that’s withwith a family of 5 in a house. My bill is 300 a month for a townhome and no one is ever home except …
Worst company and they charge u too much
$440 in one month and $660 in month and half, i changed them and with the electric company i received the bill and it’s $92. Cirro energy need to be …
I have been with Cirro Energy for several years. My contracted ended and I was discussing my bill with the customer service respresentative and she told me my contact was ending little to I know I was going to regret resigning up. I was not …
Terrible service, dishonest company, always on hold longer than1hr to resolve any issues. I had three accounts with Cirro (business and residential) and I have closed all of them once the contract ended. Do not spend your hard earned money …
I call during business hours, the automation says the business is closed.
I’ve been getting a constant run around regarding my bill payment. This is the WORST
This company will send out a disconnect notice just a few days after your bill is past due and then charge you a $10 disconnect notice fee. I received at least 7 consecutive disconnect fees even though I payed my bill every month and was …
Update: They did help me resolve the issue. After some calls and follow up, some one called me to revert change.
Been with the company for alomst 2 years. Called them on May,20 to check for the …
Extremely helpful in these hard times. Work with me on my Bill. Just couldn’t pay the whole bill this month. Keep them informed!! They are more than willing to work with you.
As I mentioned I have been with Cirro for over three years, perhaps up to five. They’ve had the lowest rates and I’ve never had an issue with the customer service. Until my renewal came up last February. I was convinced to do average …
Monica and Oscar are so knowledgeable and kind. I just signed up with the company and with the reviews I had some reservations but they have helped me and I feel 100% good with this company. Definitely 2 diamond employees above.
They were charging my aunt $300 a month and would not send someone to check the meter. She lives by herself and pays more on her bill than me and my wife, (who works from home). They charge you for not giving you good service…smdh
Cirro never informed me my two year contract was up with them as an energy provider. On their month to month contract option, their raised my billing rate by almost half, an exorbitant amount to pay for energy by any standard, during the …
Hello I am expressing my thoughts of this company Cirro Energy from my personal experience. I was given so many days before my service would be disconnected and because of the grace of God in the heart of this company I was able to get my …
Zero stars! Agent lied about a new plan that would save me money. Turns out I ended up paying double every month (almost $200/mo for a 780sq. ft. apartment). I didn’t do anything different between the two plans. Then everyone I spoke with …
I love Cirro Energy it’s awesome. They have the Best rates and their employees are very kind and helpful. I, highly recommend Cirro Energy, You won’t regret it their are the Best.
Electricity rates are going up. I always shop around for the best price since my AC is old and uses a lot of power. I had used Cirro for years but found better prices over the last few years but I switch to Cirro three months ago on a …
My bill has doubled over the past 3 months, and absolutely nothing had changed in my home. When I contact them I constantly get different answers as to why, and they are not willing to help you when you need to make a flex payment. When …
I am very pleased with my energy service from Cirro Energy, never have had any problems, always right on target with the plan I choose with good low rates, and the convenience of automatic debit payments. …
Was never made aware that I was “no longer on a plan” was only told this after I called about a $460 bill for February when we were without power for almost a week! (TX Snow Storm). I do not recommend this company. They didn’t offer to make …
This the worst!!!!!!!!!! They don’t work with you at all!!! Explain to them over and over I’m receiving a pledge to my account and I still have to pay my balance in full!!!! What’s the point of getting assistance!! I will be transferring my electric company one this pledge is over!!!
This is the first time I have seen bad reviews and thought to my self, “they have to be fake!!” This I great company in my opinion. The savings are really unmatched. I have had them for 3 years and I have never had any issues. No rediculous …
Had them for years, whenvwe tried to set up auto pay, that’s where it went downhill. Tried after several emails and calls over a 2 month period and was never able to successfully set up auto pay. You would think it would be easy and they …
This is by far the worst electric company in texas….do not go with this company they lose payments and customer service is not at all! Unreliable and unreal rates! Your bill will be high as hell then you won’t be allowed to get an extension please stay away and pay attention to ALL the reviews…..
Michael was great. I was having a hard time finding the right plan for me and navigating the website. He looked at my usage, found the right plan for me and sent me a link to renew. GREAT SERVICE & FAST!
So far real GOOD Customer service is very sweet and kind I never had a Bad experience I’m loving the lock in for a 1 year 180.00 a month plus tax LOVING IT!! I’m Praying next year I can get it again I give Cirro Energy 5 stars and 5 thumbs up
I’ve been with Cirro for about 7 months and have had the lowest electric bills we’ve ever had. TXU summertime we’d pay up to $700, Reliant $500 and Cirro $300. We’ve had the coldest winter this year and my bill for January is $169! I …
I have never had any issues with my power being out for more than 4 hours. Plus, their rates are more affordable than the competitors, TXU. I have been telling others to switch their plans, including my aunt.
We have been customers/members of a Coop for over 5 years. Then we bought our dream home. I should have really stuck too my guns before having to use ONCOR power services again. Too expensive. My electric has increased $175. House is newer …
Update: I spoke with Maggie who was very helpful and on top of it. She has been helping me get the issue resolved and and doing her best to rush the process. She has even called back to update me. …
I renewed my contract with Cirro a couple months ago during a special they had for 24 months locked rate of 9.7 cents per kwh. A couple months go by and now my rate is 10.10 cents per kwh. This company does not honor their locked rates and …
Worse customer service ever. I never seen a representative say hello then hang and then call you back to tell you the call hung up and then hang up on me again. Just tried to set up services for the 6 th time. All calls has bad signals or …
Spoke with customer service for at least 30min giving my Information he tells me the lowest rate they have is 13.9 pkw a $30.00 fee and a 9.95 a monthly delivery fee. I have really good credit. I’ve just been with my electric company 3 …
Just to put it into perspective, I’ve literally never do these review things. But this company is so awful that I actually felt I should. I used to have Power Express, and I loved them and never had an issue in the three or so years I had …
I had been a customer for years. In October of 2019 I received an email notifying me that a payment was not made on autopay. It seems my card on file had expired. I went to their website and made the payment with my new card and updated my …
My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try …
Worst service ever! Doesn’t deserve the one star I just gave this company. Signed up in August 2018 with a 36 mos fixed rate only to be emailed 8 months in that my contract was expiring. I told them I was not interested in that plan and …
I never signed up for service with Cirro Energy (they purchased my prior provider) and I would never use Cirro Energy for anything. I ended my service with Cirro Energy on September 24. My monthly payment was made on September 27. They …
I absolutely love Cirro Energy. They offer great electricity rates. When enrolling online it was extremely easy and fast. I also love there customer service. I called for a residency letter required by my water company and the rep was …
This company will not go out of they way to help you,I was going to be paid on the 15 of the month thats when i get paid.They had a dissconnection notice for the 13 /2 days before i get paid and they coudn,t wait they cut my electricity off …
Pay very close attention when dealing with this company. Months before I moved, I noticed that I was being charged for their ‘surge protect plan.’ I did not recall agreeing to it, so I had them to cancel it. After moving to my current …
I renewed my Cirro Energy Policy today via an Online Chat Session with Dalia, one of their consultants. I could not be more pleased with the service I received! This was the first time that I wasn’t denied a deal that was “at least” as good …
Haven’t received my bill in the mail for the past 3 months. Have called to get the address fixed each time the address is correct on file they tell me. They say once we send out the mail its not there problem and I have to find out why I am …
Worst customer service if I could put 0 stars I would. They lied to me about the plan they put me on and then lied to me again saying I had $160 credit because of the average billing plan I was on turns out I didn’t have $160 credit and my bill has just been going up ever since I got on the plan. Do not use this electricity company!
I had Cirro for a year and would have continued except they were not an option at the new house/address I moved to. Never had any issues at all. Only had to contact customer service twice. To start and then to end service and both times …
Six years ago I found out I would be moving back to Houston and went on-line to find an electric provider. I was amazed to find out the number of providers now in Houston and I picked Cirro because I liked their colors and their website. …
At 65 Cirro Energy has the cheapest kilo watts ever, than most. The 4 years I been with them, they have always insured I was taken care of. Thanks Cirro Energy.
The commercial states that it takes minutes. It’s been days. They’ve asked for my low income status. I’ve sent a Texas Lone Star card PROVING SNAP Benefits. I’ve sent a Medicaid letter. To hear them say it needs to be from Texas and now the …
UPDATE:
TERRIBLE. Would give 0 stars if i could. Its been a month and our issue is not resolved. Called today and was told that they can’t access our many accounts and …
Cirro Energy is a really great energy provider. My credit was non existent, which is worse than bad credit. When I moved into my new apartment, they hooked me up with no down payment, and did it fast. I was truly amazed ! And once, I lost …
I have been with them 3 years they never have any special rates presented to me as a customer and they always want you to pay something just to get an extension whenbill is only for one month…for a one day to 2 day extension it is …
Good pricing compared to other companies, but the Reliant delivery fee makes my bill higher than what I have actually consumed. Customer service has poor comprehension which makes it difficult to get issues resolved or inquiries answered …
I just had a great chat to make sure that I was not exposed to the crazy spikes in electric bills. They are very helpful and reassured me that Cirro does not have wholesale plans. Thank you Cirro for protecting your customers!
I have Cirro Energy as my provider for several years and they are very good. On the phone with employee of Cirro, I had some questions and employee by the name of Tasia was not only helpful, but knowledgeable, polite, and very professional. …
Wonderful customer service. Jose, helped us get a good plan after having missed an offer deadline. Cirro Energy has always been responsive in any matter we might encounter. Jose went above and beyond to make sure the new plan was properly confirmed. Thanks
No gimmicks. Competitive pricing with no hassle or negotiation. Have used Cirro since before they were Cirro both personal and business locations. Price has been at or below market for years when all details are included. Many plans …
I hate that I don’t have the option to transfer my services to my new location cause if I could I WOULD! I have had no issues with Cirro and they are VERYYYY affordable. I will be using them again in the future.
I am satisfied with the rates and the customer service. I will say Cirro almost lost me as a customer because they sent me the highest energy rates they were offering in my area. I called Cirro and was told those were the best rates they …
The Best Energy Company that I have ever used. Efficiency, Transparency and Service! Although I am no longer in Texas, I would recommend them and also Average Billing :). There were never any surprises, always exactly what they stood by was Great Customer Service!
I’ve had no problems. In fact when I had a problem with the web site, customer service agent was able to quickly and easily email me the statements that I needed. I call that GREAT service!
Rates skyrocketed–and I understand rates can–but your loyal customers—and we’ve been one for more than 10 years, should have some compensation for their loyalty. We never received that–and unfortunately, our rates expired at a time we …
Excellent customer service. Always friendly people willing and eager to help. Makes life a little easier when you don’t have to deal with people that cannot understand your problem and/or don’t really care to help beyond a certain point. I …
This company was doing well with me, up until i fell back on my payments, and reached out to an organization to help me pay my bill. After being accepted and ready for payment, turns out, out of all the electric companies, there are only …
I had some trouble years ago and left Cirro for another company. The prices skyrocketed, customer service was rude, and there were billing problems that took forever to straighten out. That company I went to then transferred me back to …
Their prices are good, but the customer service is not. My contract was ending in June 2019. In April, I received an e-mail asking me to renew now and lock in the best rate. I did that, and in May I received a paper confirmation. Then on …
I see a lot of negative reviews about Cirro Energy and I am completely confused and thinking “they can’t be talking about the same provider we use.” We were transferred to Cirro about 4 years ago when they took over our previous provider …
When I first signed up for Cirro Energy years ago, I was skeptical of the great rate. I feared hidden fees, poor service, complex billing schemes, or worse. What I have gotten is continuously competitive rates, a web interface that is easy …
Received an offer from Cirro Energy for simply flat rate $140.00 a month, no base fee no deposit. Filled out information online and the pulled a credit, excellent credit, and they still wanted $168.00. stayed on phone for 20 minutes to …
I have been with this provider for three years under two fixed-rate plans. Leaving now chasing a better (introductory) rate. I have never had a minute’s trouble with Cirro, they have always done as they said they would, their bills were clear and no surprises, and their website is easy and intuitive. Great experience.
Yes they have great rates but they will stick it to you by doubling them in the end. I have my bills drafted so really never see the bills or payments sometimes for 4-6 weeks until I reconcile my account. My electric “Contract” obviously …
I had Cirro Energy for over a year now and I’ve had Nooo Problems what so ever. If I have to call, A customer service representative is so friendly and attentive. When we had power outages all over Tx in January 2021, I had none. My bills don’t fluctuate from extremely Highs to Low’s. It’s a really good electric provider!
I was a nearly 6 year customer of Cirro while living in apartments in Dallas. When I moved and contacted them to cancel my account, I discovered that they continued to debit my account. When I attempted to call them and advise I had reached …
do not be tricked by “low rates” ads to millions of people saying fast easy sign up. it is anything but that. they are worst them many of the legacy companies it is owned by NRG one of the largest power companies. really bad customer …
I would have rated a five star customer service experience. But the young lady disconnected the call when I clearly stated my complaint was not tore Cirro energy or her and this is the first really bad experience that I have had with Cirro energy
Cirro energy is the best! I contacted them so that they could adjust my payments to come the same time every month, I contacted them in the name of Jesus; and they were more than happy to oblige me on my request. They always say that a closed mouth doesn’t get fed. So speak up and let your request be made known!
I love Cirro! Long story short I had them for about 5 years, contract was ending, shopped around and thought I was getting a better deal and went with another company…3 letters begins with T. Needless to say my first bill contained a …
Kierra was a ray of sunshine on a cloudy day. I recently broke my phone, won’t have a replacement for a couple weeks, so getting access to my accounts without being able to text-verify or call has been frustrating to say the least. Kierra was genuine, caring, and had overall great customer service.
Terrible experience. V247 power sold us to Cirro Energy. We were getting paper bills from V247. The email address they gave Cirro is not monitored often. We actually sent a check before it was due, but the post office didn’t delver it for 8 …
Absolutely horrendous customer service. The representatives act like robots, I was disconnected three times on my way to being transferred to a supervisor and they refuse to fix a billing error that they have caused in a timely manner. …
Terrible hidden charges. I was on average billing. They charge you “approximately” what the bill should be based on average use. At the end of my contract and upon moving out of town, I get a final bill for $430 more than what I usually …
The amount I pay for electricity with Cirro Energy is so much lower than what I paid when using TXU. I have been with Cirro for a number of years now. Their rates are great. They have great rate lock options. I will continue to use Cirro!
Absolute disappointment. I have been nothing but a loyal customer for over 5 yrs. I have never paid late, I have never asked for assistance. When we recently had a flood in our apt due to a burst pipe from freezing weather, my thermostat …
Terrible Experience. Our Service was unexpectedly interrupted around 9:00 am 01/13/2022, my husband call them and was told someone called to discontinue their Service and they provided our apartment number. How is that even possible? We …
Horrible service. Complete rip off and fraud company. Stay away from this company. They practically stealing money. They don’t give you notification that billing is expired. Then just cut off your power. Then when you try paying your bill …
I am a brand new customer of Cirro and it has been nothing short of a disaster. They canceled my service without verifying with me because they claimed another provider hooked up to my residence. They then proceeded to charge me for 1 1/2 …
The two stars are for the ease of getting in touch with them and the relatively low call-wait times. However, my experience with them has led me to decide that I will not be utilizing their service again. …
Terrible Company! I will be filing a lawsuit you can bet in that! When I called and asked why my rates had been gone up almost 4¢ per KWh, they said because my contract was a 6 month contract and for the last 5 months I was being charged …
Wish I could give less than one star. This company took our money, never connected Any service. Sent Cancelling and rejected emails to us then charged 3 days on the account which Never was active coming to $10. We were still paying for …
Never had any issues with Cirro, they give you more than enough time to pay if you can’t pay on time. Of course there are late fees like with any company but not extreme late fees. …
I originally signed up with a different company until Cirro bought it out. My bill started to go up immediately. I finally switched to a new company. I did not receive a final bill until two months later when I was contacted by a …
Horrible customer service, called to request new service after visiting powertochoose.org and was hold for about an hour. After speaking with the rep she had no idea about the rate that was quoted on the site. She place my wife and I on …
had reasonable 12 month plan. recieved a letter it was running out. logged on to my account to renew /change plan. account said there are no options available at this time. Got dropped into their most expensive plan and because i had …
I switched to Cirro, because they offered lower rates. I realize they use the same wires as everybody else, but I have enjoyed better service than most, and saved money. During the big freeze of 2021, I lost power a whole 30 or so minutes, …
Worst customer service I have ever dealt with. I moved into a new lease and my power was shut off by my landlord. I called to set up new service within 10 minutes . They required me to send my lease and had a mandatory 48 hour review period …
It is unfortunate Cirro has done little to retain their current customers. Raising their rates 43% is unacceptable and expecting their customers to stay is crazy. I’ve been with Cirro for many years and have been able to negotiate …
We have had Cirro Energy for three years. We’ve been extremely satisfied with our electricity services and the bill! When calling to resolve an issue, they are always caring and help to quickly resolve whatever issues we have. I would and do recommend Cirro Energy.
I was late on my bill for the month of April. I was on vacation in San Antonio April 19-23. When I arrived home on the 23rd my service was disconnected. I never received a courtesy phone call not once. I would have paid it immediately had …
“I am satisfied with this company because I can use my lights and feel at ease at the same time when it comes to paying my bill and not have to worry if I can’t pay it I can get an extension pretty much every month because I pay my bill on …
I have been with Cirro for 1 year 6 months,my usage is fairly low, May cost $86, June $141 and July $340!!!!! MY ENERGY CHARGE WAS $103!!! BUT SERVICE CHARGE $227!!!! When I called the first 2 times the customer service reps said TNMP …
This has been the perfect energy company to me. Lowered my power bill little more than half. Paying over $300 per month on electricity was very common to me, even more during summer. …
Cirro energy has been a good provider for years. However, last night I asked if there were any better deals. The representative said yes, I can offer you 10 cent’s per kilowatt, no matter on the usage. This was better than I was …
I had Cirro electric service for 3 years. First 2 years I had reasonable rates. Rates skyrocketed after the winter freeze (2021) and I didn’t think it was any cheaper or a better deal than a lot of other companies out there. However, they do offer efficient, friendly customer service.
I have used Cirro Energy for years. My only complaint is not really against Cirro Energy. I am an old man. After the winter storm 2 years ago, electricity prices have gone up.
I thought I could trust this company but no. Don’t go with them unless you want terrible customer service and hidden fees that you will get hit with upon canceling.
I had a contract with them and they just canceled it with no reason and changed it to month to month with a 17.3 C per kw with no previous notification. that was horrible!
My experiences with Cirro energy have always been pleasant and the customer service agents are genuinely happy to help you quickly resolve any problem. I also am paying a much more competitive rate than many of my friends and acquaintances.
This place put a fraudulent credit transaction on my report. I’ve never had this company in my life and now all of a sudden they filed a collections on me. I would not recommend this place to no one. Seems like a very fraudulent company
I have been w cirro energy since 2019/2020. They DID have great customer service. Needless to say because a data didn’t capture a phone call 2x I’m at fault as a customer. Not only am I having to pay for a unit that was not changed on their …
Not very happy with how you’ve treated customer that has been with you for 12 years! Called to talk to someone and they said their boss would call back in a few days never called back and we’re to renew in 2 days and it has jumped up almost …
If I could give them 0 I would. I called this morning to have service moved from a temp pole over to our permanent one as we are concluding construction and no longer need the temp pole. I had to speak with 4 people before I got to someone …
I’m not even a customer I just inquired about getting service and tried to get a waiver on my deposit. They told me in order to do that they still had to set up an account for me so they did even though services would not be active. Once …
Can’t trust Cirro, they send out off letters they will not honor. I got one recently that said the offer expires 6/19(still over a week away) and couldn’t find the offer online so called in. I was told it was not available but they would …
This is august 31. 2022
As we speak… TXU OFFERS 12 mo contract “the lowest”16.9cper kilowatt.(+ Oncor rate!!! All toughether comes to 22c per kilowatt) …
If I could give them zero stars I would. After being a customer for 2 years they were unwilling to work with me on my bill- my plan expired and my bill more than doubled. Rather than adjust my bill and keep me as a customer they would rather collect more $ this month and lose me as a customer. I will be changing companies today.
I asked for a week extension on my bill. I paid $150 and told them to give me until next Friday to pay the remaining balance of $266. And the woman I was speaking to (Maria) said no. And if I don’t pay the balance by the 29th she will disconnect my light and charge me for disconnection fees as well, wt
Cirro is a good company but every time i try to pay my bill it keeps telling the website dont exist. Yall gotta do better for real cause this is a every month thing and its getting old. I dont want to call to make a payment neither cause of extra charges.
I give 3 because the customer service is terrible, transfer electric service to new address is a horrible process.
But, the price and the electric it’s self is great. No outages usually. But I …
The worst energy company u could imagine! Transferred my service from one address to another and this company failed to transfer my electric in the requested date & by failing to do it causing someone to be able to obtain electric using my …
First of all, I switched to Cirro from some other less than pleasant experiences with other companies. I really haven’t had any issues with Cirro for almost a year. I have now switched to Solar and was looking for a buy back plan, but …
My previous company sold us to Reliant and we found Cirro through a random search. We signed a contract thinking we are going to be with a reliable company for the next 36months. This is the worse nightmare ever. What they call flat rate …
The company is nice but their customer service is really rude. Also they charge you unnecessary amount to convert their low price energy into profit so you have to be really careful about any kind of late payments. …
Cirro energy is horrible. Their customer is a joke. Only one “customer service” number available, and rest assured you will be speaking to someone sitting in a call center in India. Hard to understand and each call takes FOREVER! They have …
I have always received fair billing rates and good customer service from Cirro energy.
Although the costs have increased substantially I have chosen to continue using …
Omg they was the best I was very stressed out about finding lights and how much I have to paid..and I come up on this light company and I didn’t have to pay nothing..it was easy and very fast..they got right back to me fast and made my move into my house so much easy for me and my family..
If I could give zero I would so glad I switch they kept charging me 3xs per month and when I call and ask why they gave me some bill reason saying oh we are sorry the last bill is correct I had been with them for 7 years you would think …
It has been fine but starting January I have an extra card that is also a debit card but it’s from medicaid medicare it will help me pay on my light bill a $100 credit and I will be calling you soon about it if you don’t accept it I’ll have to get another company I hope you’ll accept it Thank you
I requested to have .50 cents of my bill rolled over to the next payment and they tried to charge a $50 late fee….just for .50 cents??? Also the website is super slow…AND the low prices are no longer guaranteed after the first year. That’s just how they reel you in.
Horrible company
That were good @ one time but are bad now. I have had issues with the billing department. They are completely inadequate. This is there last chance. …
Good for first year. They start to make money from second or third year and suddenly you see your bill crossing $ 300. They will bill you $ 90 to $ 100 for first year and then they make money so try to sign the contract for one year and …
ZERO STARS!
This is what Cirro states on the Bill sent to us- “Energy Assistance Program — We are proud to offer an Energy Assistance Program which provides assistance to …
I overpaid on my mom’s account because I did not get the period in the right place. I was supposed to pay $47.68 and instead I paid $4768.00. I have tried since October 31 to get the over payment back and I cannot get Cirro to send it …
Worse company ever! I would give 0 stars if I had the option! Beginning September 2022, they started charging me double. I compared all my bills for the past year and nothing changed, it’s still the same price per kWh. And I never used this …
DO NOT USE THIS ELECTRIC COMPANY!!!!! They’re deceatful in every way. Their reps talk to you as if they could care less, they don’t accept grants in case you need assistance. Oh and they will turn your electric off if it’s -11 or 115 …
This is the worst energy company I’ve ever been with. I haven’t even been at my new residence a month and my first bill is $334. Mind you I’m not even home mon-fri 4am to 10pm. 2 out of the 3 customer service reps I spoke with were rude and …
I’ve been with this company for a year and thought I was getting a great deal until I recently got my light bill. My bill last month was $100. My current bill from 4/29/22 to 5/29/22 is $299 and we are not even in the summer yet. I called …
Horrible service! i called for payment arrangement plan and they we unable to accommodate my request. Mind you i haven’t asked for a deferment since 2019 and that’s when i had a death in the family and we were economically struggling. i …
Chatted with an agent in regards to renewing my expired contract and getting a lower rate. The agent was able to help me out in a efficient manner and got me a lower monthly rate on my bill. Great experience and this is why I’ve stayed with Cirro over other competitive companies
I’ve been with Cirro for over 10 years and my bill is the highest it’s ever been. I assumed, because they use to offer low rates, that it was a fair kwh rate until I looked at plans from other companies. I am being offered a renewal rate of 0.21 a kwh. I’m looking for another energy company because this is ridiculous!!!
Cirro customer service is horrible. As an electrical service provider in Texas your only responsibility is to provide customer service as CenterPoint does all the real work of maintaining lines and power to the home. I had issue where my …
I am so disappointed in Cirro Energy. They started out as a great company and now they are in REALLY bad shape. Their pricing is sky high, their website is no longer workable, and they have increased billing in an unreasonable manner. If I could give them a ZERO I would. Please for your own sake, avoid this company at all costs.
App is broken a lot lately, showing all sorts of weird usage. They estimated my my last bill, instead of reading the meter and I ended up paying about 80 dollars more. I’m going to see if the next bill will be corrected if not we got a problem Cirro and I will take action.
I scheduled my power to be cutoff by this company on 09/05/2022, they cut it off 09/01/2022, at 0800. They owe me over $500 in groceries.
Update, it would be nice to call your number, but they like to hang up when you ask for them to repeat their name. I’m sending your a bill for $3800 in groceries and medication.
I am currently at war with this company and they’re beyond rude representatives, namely Maria. I called in this morning for assistance with my father’s contract since I am his secretary. I noticed his bill was constantly increasing, so I …
I have been a Cirro customer since 2012 for one reason…they have consistently been one of, if not the cheapest provider in my area. However, that has changed over the last couple of years and I stayed with Cirro more so as a matter of …
If you ever have an,issue to discuss with Cirro use their live chat! It’s quick & easy! I was done so fast! I did this after getting a very rude representative on the phone when I called them! I will only use the live chat after the last 2X I’ve had to call & have gotten nowhere with the people they answering the phone!!
I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY !!! I have acquired their service since august 2022 in which I had made a deposit of 350$ then I moved to a new address in September they asked me again a new deposit for the amount then …
Cirro is so good and efficient! They monitor my plan and make suggestions to me based on pricing improvements, etc. Their web display and usage summaries are excellent, and not laborious to find or get to. Always pleasant to deal with on the phone or through chat. The way it should be!
Guys I am coming from he builders association of dallas, we I think we have case against cirro/reliant, everytime we build or remodel a house we get charge a $200 deposit that never comes back, they come up with the excuse of we sent a …
I was not expecting good customer service from Cierro due to all the negative reviews. I was inclined to agree after discussing my problem with 2 different Level 1 agents and neither could do more to assist me than to quote rules and …
Cirro Energy still having low rate compare to others Power Energy but they taking high rate of TDU charges and their employee are not treating nice with customers . I asked the regarding TDU charges for commercial shop how much need to be …
Zero stars. Had same experience as many others. Card # changed. They say they sent letter, but we haven’t seen one. No email, no call to update card. They just cut service and act like they didn’t do anything wrong. Won’t let you talk …
I ran out of contract so they charged extra 4 cents a kilowatt hour, and after signing new 12 month contract they say new lower rate won’t take effect until after a couple of bill cycles. Crooked company charging me an extra 100 bucks a month just cause they can. Bad business.
This company is scandalous ! They billed me twice in one month so that they can charge me a late fee because I was not aware that my bill was due at the end of the month ALSO. My bill as ALWAYS been due the beginning of each month. For the …
Guy I will save you many calls and headaches, Do not get cirro/reliant they keep the deposits, I have a account with them I am trying to move and recover the deposit I got the account with no contracts so I was paying more for electricity …
Will be switching.
Update: I ended up being stuck and having to use cirro through 3/2020 to 3/2021. This is how I know they are ripping their customers off. During February the …
If you spelled out your website on your radio commercials you might get more customers or website traffic. I’ve thought it was Zero energy for the longest time. I accidentally happened across the correct name in Google today, after already signing with another provider.
Continuous supply of electricity, prompt billing, simple on-line payment system, courteous people.
They quoted me one price for my electric and they kept changing my plan without informing me and I sent in my paperwork saying I was disabled and they still charged me more for my electric now they say I owe them 170 dollars
I don’t understand why most energy companies charge you one rate if you use less than 1000 kwh a month and a different rate if you use more. But Cirro charges one rate, no matter what. That is a big deal for me!
Great prices, easy to use website, and reliable product and service. We switched to Cirro about 5 years ago from TXU Energy and haven’t look back! They keep the prices reasonable and consistent!
DO NOT USE THIS COMPANY.
They still owe us a refund and we have yet to receive it. Every time I or my husband call and speak to a Supervisor, we are given the run around and told it has …
Goodness, I wish I could give ZERO stars.
DO NOT SIGN UP FOR AVERAGE BILLING. …
Horrible customer service. Wasted 45 minutes on the phone attempting to turn off my service. Once I moved and realized the person over the phone didn’t do their job, I called to dispute my bill. Spent more time trying to dispute my bill …
How can your business hours say one thing and you randomly close throughout the day? Is this a business or a joke?
Cirro energy is a great company to be with as your service provider for electricity service good rates also very supportive and helpful customer service care representative . Jose C. Was very helpful and supportive on today. Very nice and kind. I give 5 🌟 star. …
DO NOT GO WITH THIS COMPANY! I use about 1000-1500 kWh a month. When I first started my bill was on average $80. It has since skyrocked to well over $200 a month! I have called multiple times and they just give me the run around. will not …
ABSOLUTELY APPALLING! They took $1,500 out of my bank account for charges on 3 different meters, on the same billing cycle for a house I move out of! 6 months ago For two months I’ve been fighting with them only for them to tell me “call …
Thank you so much Brittany with Cirro energy online support. She was patience in answering all my questions and guiding my husband to change our account status. What a great experience!
Rating an energy company is tricky since the company you pay is only part of the equation. The actual electricity is provided by Oncor, who also handles outage reporting. We experience too many outages and reporting them is a real pain, but …
Shoutout to @CirroEnergyTX for A+ Customer Service, seamless Address/Service Changes, beautiful Website, and Online Account Management. This company is doing it right all around, and looking forward to being a long term customer. Great job …
I called to get service connected and was promised my service would start today. I called this morning just to make sure they had everything they needed to start the service. The rep told me they received my payment and my documentations …
Hit you with unnecessary fees after you make arrangements to pay off your bill. I was $66.00 for one month of arrangement. Poor customer service. Rude and unhelpful. I would not recommend this company to anyone.
Very easy to enroll. Great rates. Highly recommended. They came out when asked, connected my electricity, and it was all a good experience. My friends use Cirro and are happy with them.
Cirro Energy replaced Reliant as my provider after Reliant put the “legal screws” to me. I have been a Cirro customer for over 16 years and three different addresses. I will continue with this group as long as they continue to treat customers with their award winning treatment of all customers
Some of the worst customer service I have ever had the displeasure of working with. Cirro recently took over Power Express, whom I never had a problem with. Since then, Cirro has yet to honor the plan that Power Express had me on. I’m now …
It was time to renew my contract. The online chat feature and the representative they have on the online chat made it easy and hassle free. Their pricing is extremely comparable and service impeccable.
We didn’t get a bill for 6 months. I called and asked why we haven’t got a bill after 4 months and he told me not to worry you will get an email when you have a bill due. So here we are in December almost Christmas and now we have a almost $600 bill! How is this ok!? They screwed is badly
Been with Cirro energy for years and really have been pleased with them, until this year. I didn’t receive an email notifying me that my plan was expiring so I was charged a higher rate for a month before I noticed. Very disappointing …
Fixed my problem quickly.
How can I give ZERO stars.? What a frustrating and horrific experience with deceptive, wrongful and false claims to sign me up. Upon signing call and numerous previous calls, I confirmed with them that I don’t want SURPRISE charges. They …
They let someone open a fraudulent account in my name. Sick of this happening, there should be more research done when someone tries to open an account. Also, it took 35 minutes for someone to answer the phone to talk about it, their website wouldn’t let me send a contact form, and the chat option is slow too. Not happy.
I canceled my account with them two years and paid it in full. Cirro even confirmed this over the phone. In the past two years, I’ve been contacted by two collection agencies which claim I owe Cirro money. The first company closed the …
Best C/S call for enrollment I’ve ever had. Long Term plan fixed rate.
I had a terrible service with a customer care representative and was so rude, won’t speak up. Omg. It was horrible. They wanted me to pay extra fees for a service I moved into when o was already a customer for more than 2 years. Don’t ever use them. You will surely regret your money
Doubled our rate after our contract ran out. When I realized it, used PTC website to switch. After being with another provider for two days, Cirro somehow switched me back to them without my request or authorization. Did not know until I …
I have been shopping for better rates to switch my electricity. Talked to Erica over online chat on the company portal. She was very patient and helpful in walking me through the breakdown, how the rates worked and even did the calculation …
They purchased my provider (beyond power), and at least honored my price. But now it is time to renew my contract, and they want to DOUBLE my rate.
Website is hit and miss at best. …
Cirro Energy’s energy service is good. I love that I have a 3bdrm 2 ba home and my electric bill per month is $110.37 give or take, actually if Oncor wasn’t so greedy their portion is 48.22 of that cost, my bill would be far cheaper. …
I would give this absolute joke of a company 1 star if I could.
On January 19th, I was sent the most misleading email from this company: it …
THE WORST ELECTRIC COMPANY EVER. THE WORST CUSTOMER SERVICE EVER. Our contract expired and we called to renew, we were NEVER notified that our policy was on a month to month bases. They doubled our rate and never told us. We called and were …
Bill is outrageous when we have Solar panels.
I tried to call Customer Service, was on hold 20 minutes.
The husband and I are looking for a different carrier. …
Changed my energy provider to Cirro, and in all the hassle, forgot to pay the first bill. Instead of sending a payment reminder like every other company does, they disconnected the service. Customer service claims they sent an email and a …
Completely incompete. Wouldn’t recommend. We decided on Cirro and called to have services transferred from the builder’s provider to them. Over a month had gone by and we hadn’t received a bill. My husband called Cirro and was told that the …
I have found my bill to become higher and higher each month. Now that my contract is up for renewal, my bill is back down which i find very odd. If I can give you any advice at all, it would be to find a cheaper company with competitive rates.
Our service was transferred to them by Source without our knowledge. Every moment has been abysmal. When we made arrangements to pay them what we owed over the course of the three months that no one notified us about the change (we had …
Thank you Cirro Energy for making my life easy. I’ve tried several other electric companies since electrical service became deregulated. And you by far are the best. Never had a surprise since I took the time to fully understand my contracts. And great rates to boot. Thanks again!
I received a call from a company, Trans World Systems Inc. Informing me my bill had gone to collections…from Cirro Energy. After verifying myself to her, I informed her, I have never lived in Texas, nor did have an account with Cirro Energy. She informed me, I need to contact your company. How do I refute this claim.
I don’t even want to give one star. ABSOLUTELY WORST CUSTOMER SERVICE. I’ve spend countless hours on the phone with a rep “trying” to get a supervisor on the phone but they never can and won’t even answer the instant messages. I’ve left my …
Not a good company to deal with. My bill was $160 a month. They also put a switchhold on my account without telling me and took. Almost 2 months to remove it even after i paid off the $18 balance that it was put on for. Getting my lights …
Kiara customer service was Amazing. I have spoken to 2 other Chat Agents and neither of them assisted me the way that she did. She honestly went above and beyond the call of duty without making me feel less than a person. She just …
Became Cirros customer when my REP merged with Cirro. Been using Cirro Energy for atleast 2 years. Have had no issues with Billing. Was charged late payment fees on two occasions. The second time was not my fault as I did not receive any …
I have been a customer of Cirro for many years. They have worst sales department that I ever worked with, left hand doesn’t know what the right hand is doing. I tried to renew my contract and the sales rep lost the order. They have been …
I have been a customer for several years, coming from a provider called Beyond Power that Cirro has acquired. My current contract expired, and while deciding what to do next, my current bill is on a variable rate. A month before, for 416 …
Signed with Cirro energy over two years ago. I was advised about a “savings plan”. This so called plan would average out my monthly payments and in the summer my bills wouldn’t be high. However, I never saw a lower bill than the previous …
I have paperless billing through Cirro. I did not receive a November e-statement so I forgot to pay the bill. It was an honest mistake that would have been corrected immediately had Cirro sent a bill reminder to my email. Service was …
Dishonest Company STAY AWAY
Discontinued their service on April 20th(end of one year contract), provided all the information and received confirmation email. However, this company kept …
Jeimy was helping me this morning. I received from this person a first class service. I am so happy. Cirro Energy made my day!!!
I’ve been with Cirro for 2 years and have no problems what so ever. I even got to a point where I couldnt afford my whole bill one month and they let me set up payments with no interest. They are one of the cheapest and I was always able to reach someone in customer service with no long wait times. I definitely recommend them!
I love how quickly it was all done. Throughly Explaines. The mannerism was polite and attentive
Be aware of the Bait and switch I signed up for a fixed rate plan but seems like it’s a variable
rate plan.. Two months later price went up.!!!!Also …
Cirro has the best rates I can find. I did notice that renewal rates are higher than new service rates (as they are with everyone) but chat specialists are available to help find the best deal and they make renewing super easy.
They really deserve NO STARS or even Negative Stars. Just got off the phone with this lying company. I was originally a Everything Energy customer and what a difference! Same issues as previous customers. Rude Treatment and no assistance in …
I recently signed up with Cirro Energy. I needed to add my wife’s name to our bill to show proof of residency for her. I transferred up to a manager and was told that there is only one space for the name and they could not add her name but …
I called Cirro Energy to review my renewal contract. Nobody call me back and they jumped the rate almost double for months without my notice. I called and talked to customer services. His name is Jose (commercial department). He is super …
I was on Chat with Ms Sandra, she obtained 5 stars, but the website to reset my password received 0 (zero) stars…
I have been trying to reset my password since 2 days ago, and she tried and same …
AVOID CIRRO AT ALL COST. Their business practices are designed to rip you off. Switched to this company on 4/4/2019 within 7 days got a bill for $33 in addition to payments same month to my former carrier. For services between 5/11/19 …
Horrible customer service and outrageous prices… they have a delivery charge from oncor that is almost as much as the original bill, which in my situation basically doubles my electricity bill. I was switched over to this company without …
I am on auto pay and randomly opened the past 3 months bills. My heart stopped. I have NEVER had a bill over 150 in my life and that’s withwith a family of 5 in a house. My bill is 300 a month for a townhome and no one is ever home except …
Worst company and they charge u too much
$440 in one month and $660 in month and half, i changed them and with the electric company i received the bill and it’s $92. Cirro energy need to be …
I have been with Cirro Energy for several years. My contracted ended and I was discussing my bill with the customer service respresentative and she told me my contact was ending little to I know I was going to regret resigning up. I was not …
Terrible service, dishonest company, always on hold longer than1hr to resolve any issues. I had three accounts with Cirro (business and residential) and I have closed all of them once the contract ended. Do not spend your hard earned money …
I call during business hours, the automation says the business is closed.
I’ve been getting a constant run around regarding my bill payment. This is the WORST
This company will send out a disconnect notice just a few days after your bill is past due and then charge you a $10 disconnect notice fee. I received at least 7 consecutive disconnect fees even though I payed my bill every month and was …
Update: They did help me resolve the issue. After some calls and follow up, some one called me to revert change.
Been with the company for alomst 2 years. Called them on May,20 to check for the …
Extremely helpful in these hard times. Work with me on my Bill. Just couldn’t pay the whole bill this month. Keep them informed!! They are more than willing to work with you.
As I mentioned I have been with Cirro for over three years, perhaps up to five. They’ve had the lowest rates and I’ve never had an issue with the customer service. Until my renewal came up last February. I was convinced to do average …
Monica and Oscar are so knowledgeable and kind. I just signed up with the company and with the reviews I had some reservations but they have helped me and I feel 100% good with this company. Definitely 2 diamond employees above.
They were charging my aunt $300 a month and would not send someone to check the meter. She lives by herself and pays more on her bill than me and my wife, (who works from home). They charge you for not giving you good service…smdh
Cirro never informed me my two year contract was up with them as an energy provider. On their month to month contract option, their raised my billing rate by almost half, an exorbitant amount to pay for energy by any standard, during the …
Hello I am expressing my thoughts of this company Cirro Energy from my personal experience. I was given so many days before my service would be disconnected and because of the grace of God in the heart of this company I was able to get my …
5 months and still waiting for a $200 refund, everytime I call they said the send it. Or they tell me to wait 2 weeks …
Zero stars! Agent lied about a new plan that would save me money. Turns out I ended up paying double every month (almost $200/mo for a 780sq. ft. apartment). I didn’t do anything different between the two plans. Then everyone I spoke with …
I love Cirro Energy it’s awesome. They have the Best rates and their employees are very kind and helpful. I, highly recommend Cirro Energy, You won’t regret it their are the Best.
Electricity rates are going up. I always shop around for the best price since my AC is old and uses a lot of power. I had used Cirro for years but found better prices over the last few years but I switch to Cirro three months ago on a …
My bill has doubled over the past 3 months, and absolutely nothing had changed in my home. When I contact them I constantly get different answers as to why, and they are not willing to help you when you need to make a flex payment. When …
I am very pleased with my energy service from Cirro Energy, never have had any problems, always right on target with the plan I choose with good low rates, and the convenience of automatic debit payments. …
Was never made aware that I was “no longer on a plan” was only told this after I called about a $460 bill for February when we were without power for almost a week! (TX Snow Storm). I do not recommend this company. They didn’t offer to make …
This the worst!!!!!!!!!! They don’t work with you at all!!! Explain to them over and over I’m receiving a pledge to my account and I still have to pay my balance in full!!!! What’s the point of getting assistance!! I will be transferring my electric company one this pledge is over!!!
This is the first time I have seen bad reviews and thought to my self, “they have to be fake!!” This I great company in my opinion. The savings are really unmatched. I have had them for 3 years and I have never had any issues. No rediculous …
I’d give them 7 stars if I could!♥️
Had them for years, whenvwe tried to set up auto pay, that’s where it went downhill. Tried after several emails and calls over a 2 month period and was never able to successfully set up auto pay. You would think it would be easy and they …
Great customer service no waiting time explain all the plans If you haven’t tried CIRRO ENERGY what are you waiting on
This is by far the worst electric company in texas….do not go with this company they lose payments and customer service is not at all! Unreliable and unreal rates! Your bill will be high as hell then you won’t be allowed to get an extension please stay away and pay attention to ALL the reviews…..
Michael was great. I was having a hard time finding the right plan for me and navigating the website. He looked at my usage, found the right plan for me and sent me a link to renew. GREAT SERVICE & FAST!
So far real GOOD Customer service is very sweet and kind I never had a Bad experience I’m loving the lock in for a 1 year 180.00 a month plus tax LOVING IT!! I’m Praying next year I can get it again I give Cirro Energy 5 stars and 5 thumbs up
I’ve been with Cirro for about 7 months and have had the lowest electric bills we’ve ever had. TXU summertime we’d pay up to $700, Reliant $500 and Cirro $300. We’ve had the coldest winter this year and my bill for January is $169! I …
I have never had any issues with my power being out for more than 4 hours. Plus, their rates are more affordable than the competitors, TXU. I have been telling others to switch their plans, including my aunt.
We have been customers/members of a Coop for over 5 years. Then we bought our dream home. I should have really stuck too my guns before having to use ONCOR power services again. Too expensive. My electric has increased $175. House is newer …
Update: I spoke with Maggie who was very helpful and on top of it. She has been helping me get the issue resolved and and doing her best to rush the process. She has even called back to update me. …
I renewed my contract with Cirro a couple months ago during a special they had for 24 months locked rate of 9.7 cents per kwh. A couple months go by and now my rate is 10.10 cents per kwh. This company does not honor their locked rates and …
Worse customer service ever. I never seen a representative say hello then hang and then call you back to tell you the call hung up and then hang up on me again. Just tried to set up services for the 6 th time. All calls has bad signals or …
Went from 6.9 to 14.9 at renewal with a 5 year contract. See ya.
Spoke with customer service for at least 30min giving my Information he tells me the lowest rate they have is 13.9 pkw a $30.00 fee and a 9.95 a monthly delivery fee. I have really good credit. I’ve just been with my electric company 3 …
Just to put it into perspective, I’ve literally never do these review things. But this company is so awful that I actually felt I should. I used to have Power Express, and I loved them and never had an issue in the three or so years I had …
I had been a customer for years. In October of 2019 I received an email notifying me that a payment was not made on autopay. It seems my card on file had expired. I went to their website and made the payment with my new card and updated my …
My company had done business with Cirro Energy for several years. My contract expired and my rate more than tripled. No warning, no phone call, no email, they just raised the rate costing me thousands. I have contacted them twice to try …
Worst service ever! Doesn’t deserve the one star I just gave this company. Signed up in August 2018 with a 36 mos fixed rate only to be emailed 8 months in that my contract was expiring. I told them I was not interested in that plan and …
Received a quick response from the representative on chat.
I never signed up for service with Cirro Energy (they purchased my prior provider) and I would never use Cirro Energy for anything. I ended my service with Cirro Energy on September 24. My monthly payment was made on September 27. They …
I absolutely love Cirro Energy. They offer great electricity rates. When enrolling online it was extremely easy and fast. I also love there customer service. I called for a residency letter required by my water company and the rep was …
This company will not go out of they way to help you,I was going to be paid on the 15 of the month thats when i get paid.They had a dissconnection notice for the 13 /2 days before i get paid and they coudn,t wait they cut my electricity off …
Pay very close attention when dealing with this company. Months before I moved, I noticed that I was being charged for their ‘surge protect plan.’ I did not recall agreeing to it, so I had them to cancel it. After moving to my current …
Never have any problems until now n good prices .
I renewed my Cirro Energy Policy today via an Online Chat Session with Dalia, one of their consultants. I could not be more pleased with the service I received! This was the first time that I wasn’t denied a deal that was “at least” as good …
Haven’t received my bill in the mail for the past 3 months. Have called to get the address fixed each time the address is correct on file they tell me. They say once we send out the mail its not there problem and I have to find out why I am …
Worst customer service if I could put 0 stars I would. They lied to me about the plan they put me on and then lied to me again saying I had $160 credit because of the average billing plan I was on turns out I didn’t have $160 credit and my bill has just been going up ever since I got on the plan. Do not use this electricity company!
I had Cirro for a year and would have continued except they were not an option at the new house/address I moved to. Never had any issues at all. Only had to contact customer service twice. To start and then to end service and both times …
Six years ago I found out I would be moving back to Houston and went on-line to find an electric provider. I was amazed to find out the number of providers now in Houston and I picked Cirro because I liked their colors and their website. …
At 65 Cirro Energy has the cheapest kilo watts ever, than most. The 4 years I been with them, they have always insured I was taken care of. Thanks Cirro Energy.
The commercial states that it takes minutes. It’s been days. They’ve asked for my low income status. I’ve sent a Texas Lone Star card PROVING SNAP Benefits. I’ve sent a Medicaid letter. To hear them say it needs to be from Texas and now the …
Provided my power for 2 years at a great rate. Canceling was simple, and the customer service professional was really easy to communicate with.
UPDATE:
TERRIBLE. Would give 0 stars if i could. Its been a month and our issue is not resolved. Called today and was told that they can’t access our many accounts and …
Cirro Energy is a really great energy provider. My credit was non existent, which is worse than bad credit. When I moved into my new apartment, they hooked me up with no down payment, and did it fast. I was truly amazed ! And once, I lost …
I have been with them 3 years they never have any special rates presented to me as a customer and they always want you to pay something just to get an extension whenbill is only for one month…for a one day to 2 day extension it is …
Good pricing compared to other companies, but the Reliant delivery fee makes my bill higher than what I have actually consumed. Customer service has poor comprehension which makes it difficult to get issues resolved or inquiries answered …
Karen helped me out !! thank you for your patience!!
fast customer service ever!!
I just had a great chat to make sure that I was not exposed to the crazy spikes in electric bills. They are very helpful and reassured me that Cirro does not have wholesale plans. Thank you Cirro for protecting your customers!
I have Cirro Energy as my provider for several years and they are very good. On the phone with employee of Cirro, I had some questions and employee by the name of Tasia was not only helpful, but knowledgeable, polite, and very professional. …
Wonderful customer service. Jose, helped us get a good plan after having missed an offer deadline. Cirro Energy has always been responsive in any matter we might encounter. Jose went above and beyond to make sure the new plan was properly confirmed. Thanks
No gimmicks. Competitive pricing with no hassle or negotiation. Have used Cirro since before they were Cirro both personal and business locations. Price has been at or below market for years when all details are included. Many plans …
I hate that I don’t have the option to transfer my services to my new location cause if I could I WOULD! I have had no issues with Cirro and they are VERYYYY affordable. I will be using them again in the future.
I am satisfied with the rates and the customer service. I will say Cirro almost lost me as a customer because they sent me the highest energy rates they were offering in my area. I called Cirro and was told those were the best rates they …
The Best Energy Company that I have ever used. Efficiency, Transparency and Service! Although I am no longer in Texas, I would recommend them and also Average Billing :). There were never any surprises, always exactly what they stood by was Great Customer Service!
I’ve had no problems. In fact when I had a problem with the web site, customer service agent was able to quickly and easily email me the statements that I needed. I call that GREAT service!
Rates skyrocketed–and I understand rates can–but your loyal customers—and we’ve been one for more than 10 years, should have some compensation for their loyalty. We never received that–and unfortunately, our rates expired at a time we …
Excellent customer service. Always friendly people willing and eager to help. Makes life a little easier when you don’t have to deal with people that cannot understand your problem and/or don’t really care to help beyond a certain point. I …
This company was doing well with me, up until i fell back on my payments, and reached out to an organization to help me pay my bill. After being accepted and ready for payment, turns out, out of all the electric companies, there are only …
I had some trouble years ago and left Cirro for another company. The prices skyrocketed, customer service was rude, and there were billing problems that took forever to straighten out. That company I went to then transferred me back to …
Their prices are good, but the customer service is not. My contract was ending in June 2019. In April, I received an e-mail asking me to renew now and lock in the best rate. I did that, and in May I received a paper confirmation. Then on …
I see a lot of negative reviews about Cirro Energy and I am completely confused and thinking “they can’t be talking about the same provider we use.” We were transferred to Cirro about 4 years ago when they took over our previous provider …
When I first signed up for Cirro Energy years ago, I was skeptical of the great rate. I feared hidden fees, poor service, complex billing schemes, or worse. What I have gotten is continuously competitive rates, a web interface that is easy …
Received an offer from Cirro Energy for simply flat rate $140.00 a month, no base fee no deposit. Filled out information online and the pulled a credit, excellent credit, and they still wanted $168.00. stayed on phone for 20 minutes to …
Have had no issues with Cirro Energy’s service or the billing.
I have been with this provider for three years under two fixed-rate plans. Leaving now chasing a better (introductory) rate. I have never had a minute’s trouble with Cirro, they have always done as they said they would, their bills were clear and no surprises, and their website is easy and intuitive. Great experience.
Yes they have great rates but they will stick it to you by doubling them in the end. I have my bills drafted so really never see the bills or payments sometimes for 4-6 weeks until I reconcile my account. My electric “Contract” obviously …
I had Cirro Energy for over a year now and I’ve had Nooo Problems what so ever. If I have to call, A customer service representative is so friendly and attentive. When we had power outages all over Tx in January 2021, I had none. My bills don’t fluctuate from extremely Highs to Low’s. It’s a really good electric provider!
I was a nearly 6 year customer of Cirro while living in apartments in Dallas. When I moved and contacted them to cancel my account, I discovered that they continued to debit my account. When I attempted to call them and advise I had reached …
I thought they were a serious company but now I just noticed they canceled my contract and increase my rate with no previous notification 👎👎👎👎 …
Raul was awesome! He helped me quickly, and in a professionally manner. He’s great!
********************** Update*********************••••••
I was able to contact a different representative who gave me accurate …
do not be tricked by “low rates” ads to millions of people saying fast easy sign up. it is anything but that. they are worst them many of the legacy companies it is owned by NRG one of the largest power companies. really bad customer …
I would have rated a five star customer service experience. But the young lady disconnected the call when I clearly stated my complaint was not tore Cirro energy or her and this is the first really bad experience that I have had with Cirro energy
Cirro energy is the best! I contacted them so that they could adjust my payments to come the same time every month, I contacted them in the name of Jesus; and they were more than happy to oblige me on my request. They always say that a closed mouth doesn’t get fed. So speak up and let your request be made known!
I love Cirro! Long story short I had them for about 5 years, contract was ending, shopped around and thought I was getting a better deal and went with another company…3 letters begins with T. Needless to say my first bill contained a …
Kierra was a ray of sunshine on a cloudy day. I recently broke my phone, won’t have a replacement for a couple weeks, so getting access to my accounts without being able to text-verify or call has been frustrating to say the least. Kierra was genuine, caring, and had overall great customer service.
As soon as I can get out of my contract I will, complete rip off of a company! Completely disappointed!
Terrible experience. V247 power sold us to Cirro Energy. We were getting paper bills from V247. The email address they gave Cirro is not monitored often. We actually sent a check before it was due, but the post office didn’t delver it for 8 …
Absolutely horrendous customer service. The representatives act like robots, I was disconnected three times on my way to being transferred to a supervisor and they refuse to fix a billing error that they have caused in a timely manner. …
Terrible hidden charges. I was on average billing. They charge you “approximately” what the bill should be based on average use. At the end of my contract and upon moving out of town, I get a final bill for $430 more than what I usually …
Love cirro energy Christian was a great help to me
Customer service through Christian was great. Been using them for about 5 years now and no issues with their rates or service.
I was very pleased with the chat service that I received immediately. Thank you so much for helping me out right away!
Customer service is wonderful but their prices are a little higher
Seem to keep bill low as they can. We always have power without any outages
The amount I pay for electricity with Cirro Energy is so much lower than what I paid when using TXU. I have been with Cirro for a number of years now. Their rates are great. They have great rate lock options. I will continue to use Cirro!
Absolute disappointment. I have been nothing but a loyal customer for over 5 yrs. I have never paid late, I have never asked for assistance. When we recently had a flood in our apt due to a burst pipe from freezing weather, my thermostat …
Terrible Experience. Our Service was unexpectedly interrupted around 9:00 am 01/13/2022, my husband call them and was told someone called to discontinue their Service and they provided our apartment number. How is that even possible? We …
Switched from reliant to cirro energy. Customer service has been so much better. No complaints so far.
Knowledgeable and patient. Dylan was quite attentive and helpful. Very professional and courteous.
Julio was my chat representative and he did a great job answering all of my questions in a timely manner I must add…thanks a bunch Julio !!!!
Horrible service. Complete rip off and fraud company. Stay away from this company. They practically stealing money. They don’t give you notification that billing is expired. Then just cut off your power. Then when you try paying your bill …
I am a brand new customer of Cirro and it has been nothing short of a disaster. They canceled my service without verifying with me because they claimed another provider hooked up to my residence. They then proceeded to charge me for 1 1/2 …
The two stars are for the ease of getting in touch with them and the relatively low call-wait times. However, my experience with them has led me to decide that I will not be utilizing their service again. …
My bill went from Feb. $85 to Aug. $987. REALLY????? Price Gouging for sure!!!!! They definitely lost my business.
Terrible Company! I will be filing a lawsuit you can bet in that! When I called and asked why my rates had been gone up almost 4¢ per KWh, they said because my contract was a 6 month contract and for the last 5 months I was being charged …
Wish I could give less than one star. This company took our money, never connected Any service. Sent Cancelling and rejected emails to us then charged 3 days on the account which Never was active coming to $10. We were still paying for …
i would recommend cirro engery to my family an friend anytime
Bryan was extremely nice and very helpful. He is an asset to your company
Never had any issues with Cirro, they give you more than enough time to pay if you can’t pay on time. Of course there are late fees like with any company but not extreme late fees. …
I originally signed up with a different company until Cirro bought it out. My bill started to go up immediately. I finally switched to a new company. I did not receive a final bill until two months later when I was contacted by a …
Horrible customer service, called to request new service after visiting powertochoose.org and was hold for about an hour. After speaking with the rep she had no idea about the rate that was quoted on the site. She place my wife and I on …
had reasonable 12 month plan. recieved a letter it was running out. logged on to my account to renew /change plan. account said there are no options available at this time. Got dropped into their most expensive plan and because i had …
Brittany helped me in a last minute situation and resolved my need. Thank you Brittany for not giving up and helping me.
Wry helpful and answered questions quickly and accurately.
I switched to Cirro, because they offered lower rates. I realize they use the same wires as everybody else, but I have enjoyed better service than most, and saved money. During the big freeze of 2021, I lost power a whole 30 or so minutes, …
Worst customer service I have ever dealt with. I moved into a new lease and my power was shut off by my landlord. I called to set up new service within 10 minutes . They required me to send my lease and had a mandatory 48 hour review period …
It is unfortunate Cirro has done little to retain their current customers. Raising their rates 43% is unacceptable and expecting their customers to stay is crazy. I’ve been with Cirro for many years and have been able to negotiate …
My bill has triple after having a fix rate. They bill be me every three weeks.. I’m definitely switching.
We have had Cirro Energy for three years. We’ve been extremely satisfied with our electricity services and the bill! When calling to resolve an issue, they are always caring and help to quickly resolve whatever issues we have. I would and do recommend Cirro Energy.
I’ve gotten nothing but reasonable bills and I’m thankful
I was late on my bill for the month of April. I was on vacation in San Antonio April 19-23. When I arrived home on the 23rd my service was disconnected. I never received a courtesy phone call not once. I would have paid it immediately had …
“I am satisfied with this company because I can use my lights and feel at ease at the same time when it comes to paying my bill and not have to worry if I can’t pay it I can get an extension pretty much every month because I pay my bill on …
“Nothing specific, The service is great, and a few times I had to call for question it was taking care of quickly.
I have been with Cirro for 1 year 6 months,my usage is fairly low, May cost $86, June $141 and July $340!!!!! MY ENERGY CHARGE WAS $103!!! BUT SERVICE CHARGE $227!!!! When I called the first 2 times the customer service reps said TNMP …
This has been the perfect energy company to me. Lowered my power bill little more than half. Paying over $300 per month on electricity was very common to me, even more during summer. …
Cirro energy has been a good provider for years. However, last night I asked if there were any better deals. The representative said yes, I can offer you 10 cent’s per kilowatt, no matter on the usage. This was better than I was …
Be careful guys if your billing changed. They are canceling your plan for an expensive 16-17 C per kw with no previous notification.
I had Cirro electric service for 3 years. First 2 years I had reasonable rates. Rates skyrocketed after the winter freeze (2021) and I didn’t think it was any cheaper or a better deal than a lot of other companies out there. However, they do offer efficient, friendly customer service.
I have used Cirro Energy for years. My only complaint is not really against Cirro Energy. I am an old man. After the winter storm 2 years ago, electricity prices have gone up.
I thought I could trust this company but no. Don’t go with them unless you want terrible customer service and hidden fees that you will get hit with upon canceling.
I had a contract with them and they just canceled it with no reason and changed it to month to month with a 17.3 C per kw with no previous notification. that was horrible!
My experiences with Cirro energy have always been pleasant and the customer service agents are genuinely happy to help you quickly resolve any problem. I also am paying a much more competitive rate than many of my friends and acquaintances.
This place put a fraudulent credit transaction on my report. I’ve never had this company in my life and now all of a sudden they filed a collections on me. I would not recommend this place to no one. Seems like a very fraudulent company
It has been a great experience to be a Cirro Energy customer. No issues and great service for the 2 years we’ve been a customer!
I have been w cirro energy since 2019/2020. They DID have great customer service. Needless to say because a data didn’t capture a phone call 2x I’m at fault as a customer. Not only am I having to pay for a unit that was not changed on their …
Cirro has been the best electricity provider. I love their app, customer service and dedication to make our life’s easier!
Cirro Energy takes care of its old customers with the best offer. I am very happy that I chose Cirro Energy 2 years ago.
Dylan from customer chat care was very helpful and walked me through. Also gave suggestions for an overall better service.
Not very happy with how you’ve treated customer that has been with you for 12 years! Called to talk to someone and they said their boss would call back in a few days never called back and we’re to renew in 2 days and it has jumped up almost …
If I could give them 0 I would. I called this morning to have service moved from a temp pole over to our permanent one as we are concluding construction and no longer need the temp pole. I had to speak with 4 people before I got to someone …
I’m not even a customer I just inquired about getting service and tried to get a waiver on my deposit. They told me in order to do that they still had to set up an account for me so they did even though services would not be active. Once …
Can’t trust Cirro, they send out off letters they will not honor. I got one recently that said the offer expires 6/19(still over a week away) and couldn’t find the offer online so called in. I was told it was not available but they would …
This is august 31. 2022
As we speak… TXU OFFERS 12 mo contract “the lowest”16.9cper kilowatt.(+ Oncor rate!!! All toughether comes to 22c per kilowatt) …
If I could give them zero stars I would. After being a customer for 2 years they were unwilling to work with me on my bill- my plan expired and my bill more than doubled. Rather than adjust my bill and keep me as a customer they would rather collect more $ this month and lose me as a customer. I will be changing companies today.
I asked for a week extension on my bill. I paid $150 and told them to give me until next Friday to pay the remaining balance of $266. And the woman I was speaking to (Maria) said no. And if I don’t pay the balance by the 29th she will disconnect my light and charge me for disconnection fees as well, wt
Cirro is a good company but every time i try to pay my bill it keeps telling the website dont exist. Yall gotta do better for real cause this is a every month thing and its getting old. I dont want to call to make a payment neither cause of extra charges.
I give 3 because the customer service is terrible, transfer electric service to new address is a horrible process.
But, the price and the electric it’s self is great. No outages usually. But I …
The worst energy company u could imagine! Transferred my service from one address to another and this company failed to transfer my electric in the requested date & by failing to do it causing someone to be able to obtain electric using my …
First of all, I switched to Cirro from some other less than pleasant experiences with other companies. I really haven’t had any issues with Cirro for almost a year. I have now switched to Solar and was looking for a buy back plan, but …
My previous company sold us to Reliant and we found Cirro through a random search. We signed a contract thinking we are going to be with a reliable company for the next 36months. This is the worse nightmare ever. What they call flat rate …
The company is nice but their customer service is really rude. Also they charge you unnecessary amount to convert their low price energy into profit so you have to be really careful about any kind of late payments. …
Cirro energy is horrible. Their customer is a joke. Only one “customer service” number available, and rest assured you will be speaking to someone sitting in a call center in India. Hard to understand and each call takes FOREVER! They have …
I have always received fair billing rates and good customer service from Cirro energy.
Although the costs have increased substantially I have chosen to continue using …
Omg they was the best I was very stressed out about finding lights and how much I have to paid..and I come up on this light company and I didn’t have to pay nothing..it was easy and very fast..they got right back to me fast and made my move into my house so much easy for me and my family..
If I could give zero I would so glad I switch they kept charging me 3xs per month and when I call and ask why they gave me some bill reason saying oh we are sorry the last bill is correct I had been with them for 7 years you would think …
It has been fine but starting January I have an extra card that is also a debit card but it’s from medicaid medicare it will help me pay on my light bill a $100 credit and I will be calling you soon about it if you don’t accept it I’ll have to get another company I hope you’ll accept it Thank you
I requested to have .50 cents of my bill rolled over to the next payment and they tried to charge a $50 late fee….just for .50 cents??? Also the website is super slow…AND the low prices are no longer guaranteed after the first year. That’s just how they reel you in.
Horrible company
That were good @ one time but are bad now. I have had issues with the billing department. They are completely inadequate. This is there last chance. …
Good for first year. They start to make money from second or third year and suddenly you see your bill crossing $ 300. They will bill you $ 90 to $ 100 for first year and then they make money so try to sign the contract for one year and …
ZERO STARS!
This is what Cirro states on the Bill sent to us- “Energy Assistance Program — We are proud to offer an Energy Assistance Program which provides assistance to …
I overpaid on my mom’s account because I did not get the period in the right place. I was supposed to pay $47.68 and instead I paid $4768.00. I have tried since October 31 to get the over payment back and I cannot get Cirro to send it …
Worse company ever! I would give 0 stars if I had the option! Beginning September 2022, they started charging me double. I compared all my bills for the past year and nothing changed, it’s still the same price per kWh. And I never used this …
DO NOT USE THIS ELECTRIC COMPANY!!!!! They’re deceatful in every way. Their reps talk to you as if they could care less, they don’t accept grants in case you need assistance. Oh and they will turn your electric off if it’s -11 or 115 …
This is the worst energy company I’ve ever been with. I haven’t even been at my new residence a month and my first bill is $334. Mind you I’m not even home mon-fri 4am to 10pm. 2 out of the 3 customer service reps I spoke with were rude and …
I’ve been with this company for a year and thought I was getting a great deal until I recently got my light bill. My bill last month was $100. My current bill from 4/29/22 to 5/29/22 is $299 and we are not even in the summer yet. I called …
Horrible service! i called for payment arrangement plan and they we unable to accommodate my request. Mind you i haven’t asked for a deferment since 2019 and that’s when i had a death in the family and we were economically struggling. i …
Chatted with an agent in regards to renewing my expired contract and getting a lower rate. The agent was able to help me out in a efficient manner and got me a lower monthly rate on my bill. Great experience and this is why I’ve stayed with Cirro over other competitive companies
I’ve been with Cirro for over 10 years and my bill is the highest it’s ever been. I assumed, because they use to offer low rates, that it was a fair kwh rate until I looked at plans from other companies. I am being offered a renewal rate of 0.21 a kwh. I’m looking for another energy company because this is ridiculous!!!
Cirro customer service is horrible. As an electrical service provider in Texas your only responsibility is to provide customer service as CenterPoint does all the real work of maintaining lines and power to the home. I had issue where my …
I am so disappointed in Cirro Energy. They started out as a great company and now they are in REALLY bad shape. Their pricing is sky high, their website is no longer workable, and they have increased billing in an unreasonable manner. If I could give them a ZERO I would. Please for your own sake, avoid this company at all costs.
App is broken a lot lately, showing all sorts of weird usage. They estimated my my last bill, instead of reading the meter and I ended up paying about 80 dollars more. I’m going to see if the next bill will be corrected if not we got a problem Cirro and I will take action.
I scheduled my power to be cutoff by this company on 09/05/2022, they cut it off 09/01/2022, at 0800. They owe me over $500 in groceries.
Update, it would be nice to call your number, but they like to hang up when you ask for them to repeat their name. I’m sending your a bill for $3800 in groceries and medication.
I am currently at war with this company and they’re beyond rude representatives, namely Maria. I called in this morning for assistance with my father’s contract since I am his secretary. I noticed his bill was constantly increasing, so I …
I have been a Cirro customer since 2012 for one reason…they have consistently been one of, if not the cheapest provider in my area. However, that has changed over the last couple of years and I stayed with Cirro more so as a matter of …
If you ever have an,issue to discuss with Cirro use their live chat! It’s quick & easy! I was done so fast! I did this after getting a very rude representative on the phone when I called them! I will only use the live chat after the last 2X I’ve had to call & have gotten nowhere with the people they answering the phone!!
I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY !!! I have acquired their service since august 2022 in which I had made a deposit of 350$ then I moved to a new address in September they asked me again a new deposit for the amount then …
Cirro is so good and efficient! They monitor my plan and make suggestions to me based on pricing improvements, etc. Their web display and usage summaries are excellent, and not laborious to find or get to. Always pleasant to deal with on the phone or through chat. The way it should be!