I was just here willing to open a business account I was translating for my father and I was told they can’t open an account if they don’t speak English!!! Last time I was in this branch I translated for my father and it was not an issue. …
The lady I spoke with at the front desk gave me nothing but attitude because I was directed to the wrong location and given false information on the phone
They are disrespectful unwilling to help… charge a out control premium for insurance … and don’t have respect for customers or they’re needs never again!!
Takes for ever to talk to a live person on there phone. Cannot find direct number to the commercial lending dept. You may need a act of congress to get it.
Not good business practice
As a client of over 15 years they used to be the best. Now they are a train wreck. It is sad to see a really good organization run into the ground by incompetence. Rest in peace
This is my favorite branch. I always receive wonderful service. A couple know me by name. Great rates and I have been helped out when needed. The best!!
TERRIBLE BANK! DO NOT USE! Throw the entire corporation away!!! The customer service is terrible and unprofessional!!! Closing my acct and praying this bank goes under!! POS!!!!
Very unprofessional and disrespectful. The citadel employee was being judgmental about a situation that was trying to be resolved. I would like to talk to the manager of this bank ASAP.
My car dealer gave me a lot of trouble, I went here for help(Car Loan Financed via Citadel), receptionist was really helpful( forgot her name), Dennis helped me to resolve the issues. I am really grateful to him.
My wife and I had to visit the chester springs branch on two occasions during the pandemic restrictions.
The branch employees were very professional and we had a very good experience both times.
Thank you!!
I have been banking with Citadel for at least a year and I am an extremely happy customer. Nakeisha assisted me with refinancing my car about 6 months ago and every time I go to the bank, she recognizes me by name and always offers to give …
On-Line Banking is atrociously bad! Somedays I just give up. This new system may be worse than the one that preceded it! What do you do hire a bunch of High School kids to write the programming as they snack on tacos and big macs? I am trying to pay bill now and was over the weekend and just gave up……smh
Got forced into financing here by Scott Honda because they get a kickback. Months later they hit me with an $8k charge due to some insurance requirement which I had complied with but they still hit me with the fee. Working through the …
My tax refund was deposited in the wrong account. I went to the branch in Brookhaven gave them all the info needed to confirm it belong to my account. Now this branch is making me feel like im frauding them take time to deposit my tax …
Customer service is non-existent at this place. They won’t reimburse you for their errors and expect you to remain calm after saying they can’t help you. I’ve had better customer service at McDonald’s than this place! I will terminate my credit card account and my car loan through them as soon as possible! I’m so disgusted with them!
Before today I would have been very happy to write a good review. Recently Citadel updated their online banking. Since this update I cannot check my online statements. I have called and spent over an hour with their technical support with …
I unfortunately have to deal with them for a car loan. WORST customer service that I think I’ve ever experienced. It’s obvious their staff have no clue what they are doing. They make you jump through a ton of hoops and then say, “oops, …
I don’t leave reviews, but I can’t sleep at night since this bank is by far the worst I have ever experienced. Stay far away, I wish Toyota didn’t go through them for my car. They are by far the most technological illiterate company. The …
What is wrong with the customer service department they are rude and unpleasant to.speak with I called to speak to underwriting I was told they do not speake customer service she was very unprofessional I requested a supervisor she place hold and never returned to the line. If you don’t like your job them change jobs
If I could give zero stars I would. Customer service is HORRIBLE! I financed my car through them via Martin Honda. I put $10,000 cash down on my car and Citadel financed me for the remaining $10,000.00. After a year of me making …
This is a wonderful place to do your banking. I have opened both business and personal accounts with them for well over 20 years, and the service has been excellent. The people at the Downingtown office (the closest one to my office) are …
Today you lost 2 stars. On 10-16 I requested a new debit card and told it would arrive in 7 to 10 business days. About a week ago I followed up as it was past 10 business days and told it would show up any day now. I called today 11-9 as …
Honestly, I never write reviews but if I could give 6 stars I would! I’ve banked with Citadel since a teenager (almost 10 years!) and I can’t say enough good things! I’ve had fraud charges they handled quickly, got a great loan rate, ran …
Short: Terrible customer service, fees, and interest rates. Go to Discover and get dollars worth of interest paid to you monthly (not cents) and no fees! …
So disappointed. Do not bank here! Horrible customer service. I had multiple fraud charges that were made on my account and I reported them and filed all the paper work! They now continue to tell me I am responsible for the charges almost …
I had a text message sent to me and phone call regarding fraudulent activity on my account. I cleared it with them that it wasn’t me. I was then told I have to call another phone number to order a new card. I was on the phone for almost 25 …
They don’t even deserve 1 star. Worst customer service I’ve ever experienced and very unprofessional branch staff. Staff is a good example of the company’s moral value. I went to the branch to make payments multiple time and no one informed …
-worst bank employees. Wished the dealership didn’t go through them when i was buying a car
-get a call from a guy named kevin in collection department threatening tow my …
This bank is absolutely horrible!!! Listen to the othe reviews when they say don’t bank here. Purchased a car from a delaership that used with no issue. However, I refinanced through a different bank and when the check was mailed to citadel …
I have tried so many times to communicate with the President of the bank since their beneficiary policies in my opinion do not meet my needs as a customer. I had sent emails, called managers etc… and Jeff March has not reached out to me. …
I received a letter saying that I didn’t have insurance on my vehicle from Thanksgiving to Christmas of 2021. The slapped $561 on to my loan. I talked to my insurance company and they said I was covered during those periods no lapse of …
They requested a verification code to log on, but 9 out of 10 times you click on the button, you won’t receive a call, and there is no option to get txt msg for the code.
I’ve been banking with Citadel for a few years now. I love their app and until recently banking with them was smooth. In September I applied for a Heloc , of which I am very well qualified for. I had a terrible experience with the loan …
Terrible experience with this bank. After being a loyal customer over 6 years, I will be closing my accounts. I had fraudulent activity on my account through a mobile app and Citadel was not willing to cover any of the charges. I provided …
I was just here willing to open a business account I was translating for my father and I was told they can’t open an account if they don’t speak English!!! Last time I was in this branch I translated for my father and it was not an issue. …
nice people
Thanks
This is a corrupt organization. 🚫🩳
Yours truly
💎🙌🦍 …
BEAUTIFUL BUSINESS CRAPPY CUSTOMER SERVICE BESIDES MS. ANGELA AT THE CALL CENTER
Very unprofessional would not recommend
Clean bathrooms and nice employees
I love Citadel Credit Union!
They always point me in right direction. Know my name and are very friendly people.
Unprecedented customer service they very badly need improvement. I don’t know how they staying in business .
Not very helpful.
Friendly helpful staff and ,great follow up, very competitive rates. Great experience 🙂
The lady I spoke with at the front desk gave me nothing but attitude because I was directed to the wrong location and given false information on the phone
This place is not a credit union… very bad customer service DO NOT BANK HER!!!
They are disrespectful unwilling to help… charge a out control premium for insurance … and don’t have respect for customers or they’re needs never again!!
Do not bank here ! No customer service what so ever, they do not care about you . If I could give zero stars I would
Takes for ever to talk to a live person on there phone. Cannot find direct number to the commercial lending dept. You may need a act of congress to get it.
Not good business practice
As a client of over 15 years they used to be the best. Now they are a train wreck. It is sad to see a really good organization run into the ground by incompetence. Rest in peace
This is my favorite branch. I always receive wonderful service. A couple know me by name. Great rates and I have been helped out when needed. The best!!
I have valued my experience through several different products and transactions. A friendly and competent group of people.
TERRIBLE BANK! DO NOT USE! Throw the entire corporation away!!! The customer service is terrible and unprofessional!!! Closing my acct and praying this bank goes under!! POS!!!!
Very unprofessional and disrespectful. The citadel employee was being judgmental about a situation that was trying to be resolved. I would like to talk to the manager of this bank ASAP.
Great place to work and there’s a gym!
My car dealer gave me a lot of trouble, I went here for help(Car Loan Financed via Citadel), receptionist was really helpful( forgot her name), Dennis helped me to resolve the issues. I am really grateful to him.
My wife and I had to visit the chester springs branch on two occasions during the pandemic restrictions.
The branch employees were very professional and we had a very good experience both times.
Thank you!!
I have been banking with Citadel for at least a year and I am an extremely happy customer. Nakeisha assisted me with refinancing my car about 6 months ago and every time I go to the bank, she recognizes me by name and always offers to give …
On-Line Banking is atrociously bad! Somedays I just give up. This new system may be worse than the one that preceded it! What do you do hire a bunch of High School kids to write the programming as they snack on tacos and big macs? I am trying to pay bill now and was over the weekend and just gave up……smh
Got forced into financing here by Scott Honda because they get a kickback. Months later they hit me with an $8k charge due to some insurance requirement which I had complied with but they still hit me with the fee. Working through the …
My tax refund was deposited in the wrong account. I went to the branch in Brookhaven gave them all the info needed to confirm it belong to my account. Now this branch is making me feel like im frauding them take time to deposit my tax …
Customer service is non-existent at this place. They won’t reimburse you for their errors and expect you to remain calm after saying they can’t help you. I’ve had better customer service at McDonald’s than this place! I will terminate my credit card account and my car loan through them as soon as possible! I’m so disgusted with them!
Before today I would have been very happy to write a good review. Recently Citadel updated their online banking. Since this update I cannot check my online statements. I have called and spent over an hour with their technical support with …
I unfortunately have to deal with them for a car loan. WORST customer service that I think I’ve ever experienced. It’s obvious their staff have no clue what they are doing. They make you jump through a ton of hoops and then say, “oops, …
I don’t leave reviews, but I can’t sleep at night since this bank is by far the worst I have ever experienced. Stay far away, I wish Toyota didn’t go through them for my car. They are by far the most technological illiterate company. The …
What is wrong with the customer service department they are rude and unpleasant to.speak with I called to speak to underwriting I was told they do not speake customer service she was very unprofessional I requested a supervisor she place hold and never returned to the line. If you don’t like your job them change jobs
If I could give zero stars I would. Customer service is HORRIBLE! I financed my car through them via Martin Honda. I put $10,000 cash down on my car and Citadel financed me for the remaining $10,000.00. After a year of me making …
This is a wonderful place to do your banking. I have opened both business and personal accounts with them for well over 20 years, and the service has been excellent. The people at the Downingtown office (the closest one to my office) are …
Today you lost 2 stars. On 10-16 I requested a new debit card and told it would arrive in 7 to 10 business days. About a week ago I followed up as it was past 10 business days and told it would show up any day now. I called today 11-9 as …
Honestly, I never write reviews but if I could give 6 stars I would! I’ve banked with Citadel since a teenager (almost 10 years!) and I can’t say enough good things! I’ve had fraud charges they handled quickly, got a great loan rate, ran …
Short: Terrible customer service, fees, and interest rates. Go to Discover and get dollars worth of interest paid to you monthly (not cents) and no fees! …
So disappointed. Do not bank here! Horrible customer service. I had multiple fraud charges that were made on my account and I reported them and filed all the paper work! They now continue to tell me I am responsible for the charges almost …
I had a text message sent to me and phone call regarding fraudulent activity on my account. I cleared it with them that it wasn’t me. I was then told I have to call another phone number to order a new card. I was on the phone for almost 25 …
They don’t even deserve 1 star. Worst customer service I’ve ever experienced and very unprofessional branch staff. Staff is a good example of the company’s moral value. I went to the branch to make payments multiple time and no one informed …
-worst bank employees. Wished the dealership didn’t go through them when i was buying a car
-get a call from a guy named kevin in collection department threatening tow my …
This bank is absolutely horrible!!! Listen to the othe reviews when they say don’t bank here. Purchased a car from a delaership that used with no issue. However, I refinanced through a different bank and when the check was mailed to citadel …
No support or help. My account was hacked and 28 days later still no card The recordings will prove it all
I have tried so many times to communicate with the President of the bank since their beneficiary policies in my opinion do not meet my needs as a customer. I had sent emails, called managers etc… and Jeff March has not reached out to me. …
I received a letter saying that I didn’t have insurance on my vehicle from Thanksgiving to Christmas of 2021. The slapped $561 on to my loan. I talked to my insurance company and they said I was covered during those periods no lapse of …
They requested a verification code to log on, but 9 out of 10 times you click on the button, you won’t receive a call, and there is no option to get txt msg for the code.
I’ve been banking with Citadel for a few years now. I love their app and until recently banking with them was smooth. In September I applied for a Heloc , of which I am very well qualified for. I had a terrible experience with the loan …
Terrible experience with this bank. After being a loyal customer over 6 years, I will be closing my accounts. I had fraudulent activity on my account through a mobile app and Citadel was not willing to cover any of the charges. I provided …