I checked the location hours online and it stated operation hours are from 9am to 1pm. I arrive shortly after noon and the building hours stated they closed @ noon
This place is a joke. Why is it the only place we had to choose from? Paid my bill two years straight on time and still can’t get put on the budget!!!!
Thankyou citizens custumer service treatme very nice and i got my gas up and runing jeremy came arround 3 he did the job averall everithing was good no problem at all thankyou thankyou
Citizens Gas you are literally the worst company ever. I don’t have the energy to write everything that is wrong. I don’t know how the people who run this company sleep at night.
This has to be the worst company on the planet to deal with. Pretty sad that they are allowed to monopolize the industry with such terrible customer service. Been dealing with an issue for over 6 months now and still cant get it resolved.
Awful customer service. They apparently don’t have an interview process to have a job here. Just so unprofessional and that is unacceptable for a utility company.
Lets make a monopoly and tell people its 200 dollars for a deposit and we cant make payment arrangements even though nobody will help with a deposit in marion county and im to broke to be able to afford one up front
Lousy service and they over charge you you water bills and plus keep your deposit money they are liars and take advantage of people who are struggling with the income and plus didn’t have a no hot water for almost two weeks bad service 😡 …
This is a MONOPOLY if I’ve ever seen one. The father of my child has to pay MY past due amount to get the gas turned on in HIS name and I’m not even living there. Complete bullshit! I wish there was another gas company but there isn’t.
They are RUDE disrespectful and dont have any kind of customer service skills… Will NOT work any plans with you rather diaconnect you instead… It should really be closed down and another company should take over..
Worst customer service! Lead at call center lied about my previous call to disconnect service and I was charged $32 while closing on my house for zero water usage.
Report this company to bbb ,if u can go electric or find u way around to not use gas u would save a lot ,because if u dont use gas for any reason they still wanna send u a bill smh,
This company is absolutely awful. Stiff you with a bill for 300 dollars 6 months after coming out to fix something that was broken on their end to begin with.
Horrible company no since of how to conduct business will give you a time for service and then be 2 to 4 hours late if i didnt have to use there service i wouldnt and thats how they know they can conduct business any way they want and it wont matter who complains
The water main broke, the technician came out and put a green cone on top of the water flowing out of the broken meter that was five days ago and they’ve still done nothing
Google “Super Polluters” in southwest Indiana and you will find this company. If you read about what is going on there, you will understand why this company gets away with all the nasty things they do.
Rude and uneducated customer service. Unable to straighten up an issue that was caused by them. Every time I have to call, I get a different story. Ugh.
This company doesn’t even deserve one star. It’s worst service company I ever encountered. I hope there are some competition in the area to improve the public service since we are all paying customers.
Company is a complete joke and they give me different amounts every person i talk to….easy way to fix this problem is getting rid of gas alltogether which is what i am in the process of. Terrible customer service
Why pay technician and engineers in this company when they all very useless. Useless is this very company. Nothing useful, all they do is try to hog your money for problems they don’t want to fix. Costumer service is useless as well and rude.
Close to the essence of bureaucratic inefficiency. Employees seem to be hemmed in by robotic regulations and are purposely ignorant of the overall mission. The smallest omission of a procedural step justifies a reboot of a whole …
Change my meter and left my home with massive gas leak. Tech came into my home and stole from parts out my furnace closet. Horrible company to bad I have no choice in who provides my gas.
The sewer line in our neighborhood is blocked and this was reported hours ago. They still have not sent the truck and equipment need to unblock the line .
As soon as possible I will be canceling all my services. I hate that there are no other options in Indianapolis our I would be using them. These people are greedy and care nothing about the people they are supposed to be “servicing”. Utility companies should not be making a profit and be allowed to raise the rates.
Worst customer service ever.
I’m currently not getting services that have already been paid for. I have two small children and cannot even cook now let alone wash bottles or anything else. Thanks citizens. Way to look out for your people. 👍🏻 …
My bill was 59 after non payment 1 week and 3 days they disconnected my service and now go have it reconnected the balance is 283.61 . So I have to pay to reconnect and a security deposit which I paid 250 just 1 month ago . So now I don’t …
Crooks! Rude and patranizing! Where did customer service go. And this is just having service connected for the first time. Indianapolis needs a better alternative instead of the monopoly that is Citizens energy group. Your Fired!!!
First off your utility company here in Indianapolis for your water and gas acts as a Salesman for utility Shield they bill for them they sell it to you but they don’t tell you there’s not the ones that cover it secondly how do you get a $14 …
I had to have gas for the complex I use to live in. I had Citizens Gas from 2013-2019. I’ve never encountered any problems and customer service has always been a pleasure! I moved out of state and asked Citizens Gas to send me a letter of credit and they did! Thank you, Citizens Gas!!!!
Thadeous Duncan was extraordinarily helpful. He met me at our rental house after hours and then went above and beyond to help take care of our issues. He had a good attitude which made dealing with a problem much easier!
The new mafia! How you gonna charge me for more for sewer usage than water I used also how do you rate my sewer charges ? If it’s by water usage that’s criminal robbery ….who says most of my water usage is going to the sewer and not my dogs or pool or yard ?you stealing my money …your nothing but a monopolized crook!
I paid my bill and all the past due amounts, that day someone showed up and shut off my water anyway. Now I have to wait at least until tomorrow afternoon for water to be turned back on
Horrible!
I cannot understand how a household of 2 ppl can be so high!! Not to mention my husband is disabled/retired so he recieves sponge baths other than 2 showers a …
Paid my bill 1 week ago and still got disconnected, now I am on the 3rd day without services… AWFUL, now I guess we will spend the weekend as well as itvis Friday 5:17pm and no one reconnected us yet… so to discomect you they run like crazy, no notice, nothing, to reconnect they drag their feet .
The worst! Just know that you’re terrible at setting expectations of services. The lack of communication that plagues this company happens at every level. But I guess it doesn’t matter because you’ve monopolized the market. Completely dissatisfied customer.
Since Citizens has taken over the water for Indianapolis, the prices have gone up and the service has gone down! Their representatives are rude because they know you can’t leave. I am disgusted that there is no alternative to them. There should be. Monopolies should not exist!
They say they are for the people but they only care about profit. They don’t care what the long term effects of the pipelines are to the United States or it’s People as long as they make a Buck!!
Shut off our water and gas without notice. State law requires 7 days notice for water and 14 days for gas. A phone call was all it took for them to agree that the utilities should not have been turned off, but would not expedite the process to get them back on.
Set an appointment for yesterday to have my water turned on and the pilot light lit in my new home but they never showed up so I guess lighting the pilot light by myself and calling this morning to get the water turned on they still don’t wanna show to turn my water on. This company sucks!
I been in same location 10 years never in my life have I ever had just 1 m…bill of 502.. I haven’t been late or anything at all been on unemployment since march.. and still stay payed in full they claim I needed new Metter in …
I spoke with Leah (I hope I’m spelling that right) who was super helpful explaining things to me over the phone. She was exceedingly patient with me and helping me understand things. Really wonderful customer service experience.
I pay 3-4x as much for water as I did a few miles away, and the water isn’t even good whatsoever! For the amount we pay, we should be getting some pretty tasty water… But it tastes bad, leaves mineral deposits on faucets, and is horribly overpriced. I am close to selling my home if the price keeps increasing as it is.
I have no problem with the gas company they really do work with you but ever since I made arrangements this last time which they say they don’t do extensions anymore my bill has always been due on the 10th of every month now that I made new …
Getting ahold of this company is extremely difficult and aggravating. I have called every day for the past week and sat on hold for hours on end each time.
I expect some variation between bills from season to season, but not $400 to $50. When I called about my largest bill, I was told that the meter reader “skipped” me last month and those two bills were combined, even though I was still …
Bill shut off because I forgot, and they send more spam than actual notifications. No door notice, warning, nothing. Just show up and turn it off. Then it takes a full 24 hours to turn back off. That’s bogus. If you’re so quick to turn it off, why can’t you turn it back on with the same speed? One star is too much….
I haven’t had service in over 4 years due a dispute over my late father’s bill; a bill that went to collections and then had a zero balance (I have a letter). THANK GOD for my neighbors! …
I had a possible gas leak, contacted Citizens, and a technician arrived very timely to check it out. He was at my home for over an hour, assessing all possible sources of the leak. He gave me a lot of helpful tips and was very knowledgeable, polite, and friendly.
We have a leak in our main water line. There is a 4′ by 3′ square by the street that is soaked and muddy. The water is seeping out of our yard and down the edge of the street. We called the emergency line THREE WEEKS AGO and they put a CONE …
Poor water quality and bills are outrageous compared to the rest of the county from a dofferent company. I called in with concerns about the water quality and they responded, ” I assure you the water is fine”. $90 monthly bill for 2 people and a baby for just water and sewage.
Terrible customer service. Was told if my roommate had good credit we wouldn’t have to put down a deposit. After spending a couple hours sending in info we later talked to them and they said they still need the deposit. It seems like the workers there are clueless.
I think intelligent companies plan for aging infrastructures and escrow money in the event they need to replace the infrastructure on a massive scale. Perhaps the CEO isn’t aware of this? Perhaps it is time to dump him and hire someone …
Citizens need to work on their appointment windows. No one should have to sit all day for a tech to come to their house for service. If a person calls in and ask for Service at certain or time that needs to be worked with. People have lives and jobs that don’t allow them to sit around the house all day.
My experience with Citizens Energy was so posisitive, informative, as well as professional,The technician was anaccomadating, throughout the transition of moving,,and not being familiar with protocol, you guys stepped up and showed out!! Praises to Erin Hamilton!!! And Izzie😅 …
They deserve zero stars, had the gas/heat turned off in the middle of winter and the service man cant seemed to be bothered to come by and turn it back on even after MULTIPLE calls to do so. It is absolutely unacceptable that they were …
Trying to charge me after I turned the service off and I don’t even live there anymore or in Indiana anymore but I get a bill saying service is on they can’t even do there job thou I called to have it shut off
I have always had a great experience when I have had to call the Service Dept. at CItizens Energy Group. I have found everyone to be friendly, helpful, and knowledgeable. Even when my question was outside of normal area the person speaking …
Using a wall heater was getting extremely hi bills so I started checking the numbers they had and the numbers on my meter come to find out I have been seriously overcharged since November since making this aware to citizens gas I’ve had …
I’m on the phone with Citizens now—after being put on hold with no notice on my last call. I called to be put on the “budget plan”. I’m looking at $170 a month for gas, water and sewage. That’s a far cry from “budget”. I have to wonder how …
Absolutely the most crooked utility company I have ever dealt with. These people are ripping off Indianapolis and get away with it because we have no other option for sewer, gas and water. Seems to me that one company shouldn’t be allowed …
I have lived in Lebanon, Indianapolis, Fishers and never had such high bills. This company has been privatized. Water is a commons and should be a part of the city. We should only pay for operating costs not for their profits. Once this is …
If your bill seems high, demand a re-read. It might take you 4 times asking “please do a re-read” but that was an extra $90 tacked onto my bill that customer service insisted was a gas leak. Do not expect an apology or a follow-up on the issue; you will need to badger.
Needed urgent work done on my gas meter. Not only was the scheduling for the job done in a very timely manner by a super friendly and helpful lady, but the technicians who came out were super considerate and did an amazing job all around. Thank you for a great customer service Citizens team!!!!
Mrs. Terry Williams, the “highest ranking person working for the company” that the public is allowed to talk to, states that if it is not written in terms and conditions, it is subject up to their discretion. They are allowed to charge you …
This company should not be in business. I think we should all get together and form a class action on this company as they are complete crooks. They sent me info to me stating methods to waive the deposit and then said I do not qualify …
It is the day before Thanksgiving and our water is cut off, a few man are working down the street in a place that material has been stacked for weeks, but they decide to actually do work and turn our water off the day before thanksgiving. There was no notice left in the mailbox on my door or phone call. How inconsiderate is this ??
Just moved into new home previous person shut off services and even though we set up services they came out and turned off. Guess what!? It’s 4th of July tomorrow and nobody is working so no water or gas for 3 days. Great way to start experience! Have 3 Kids and living like cave men. You call and get nothing but attitudes.
This company makes no sense..I am single and have no pool or any high water consuming facility at home, just use water regularly like others. Despite their general high sewage cost, which I have been normally paying for about $90 a month …
They are very rude. I am an identical twin and they tried to make me pay my brother’s bill because we shared the same last name and birthdate. Crazy. They said I had to pay it before I could start service in my home which my brother doesn’t …
Apparently, it is now the customers responsibility to track the comings and goings of the employees who come through to shut off your water to do work. There is no notification, no knock on the door, no phone call, and they couldn’t be …
If there was 0 star I would probably give them. Worst customer service. They don’t understand the difference between and emergency and a regular service call. Too slow and understaffed. For a 2 min job asking us to wait without water and gas for 2 days
The worst utility company ever!!!! my house is barely 800sqft and I am paying almost 400 a month for service!!!! and because they are the only company available they can do that! this is my first year dealing with them and hopefully my …
I have lived in many cities including Chicago with Nicor gas but this is hands down the worst utilities company I have ever used. It’s like going back in time 30 years working with them on anything. They do not have an automated payment …
Terrible provider. Unenrolled me from auto pay. Charged me 200 dollars for reconnecting. never missed a payment. Just another flaming hot monopoly that will get away with scamming.
The reason they got a 1 star because that allowed me to put a written review in. It was a vacant house. Someone turned our water on illegally. We didn’t know, so they caught it. They apparently poured all these rocks in the street shut off …
I have the same sentiments as everyone else. They are unwilling to work with people (e.g. start, stop service effective date) when it comes to releasing a property back to an owner. Other than that, I have had good experiences with them. It …
Water is coming into my sump pit for over a month. Called Citizens Energy and they came right out the same day. Technician said he couldn’t see a leak and suggested I contact my sprinkler system company. I did and they showed me that it was …
I requested services to be disconnected in my name in July. It is now December and I’m no longer at the previous location and they won’t disconnect the services in my name. Tbh if this isn’t resolved by January I’m taking this to court. …
Terrible customer service, the lie to you on the phone and are extremely petty. I literally have 3 bags of dishes in the home and they wouldn’t turn my gas on. They lied and said i had furniture and all of my possessions in the home, which …
Worse utility in the city. Have been waiting since Friday to connect our water/gas/sewer service been connected and nothing yet. In top of that they charge us a very high deposit and still we have not gotten any where. We keep getting told …
This company is a joke…. Year after year rates get higher and higher and the service gets worse and worse. Why in gods name would I have to pay a transfer fee to transfer service from one address to another. On top of that they are …
Absolutely horrendous customer service. I called because a payment I made 5 days ago just now bounced back and got rejected??!! They told me that I had typed something in wrong and that’s why the payment didn’t go through. Apparently the …
This Company added my x bill to my account, that had a water leak, then when finally pay that bill that wasn’t mine, they said when the leak was fixed by they adjust bill. Now they say they don’t see no large bill..
Seriously, awful customer service. I needed to transfer service into my name because my renters were moving out and the very next day I was closing on the sale of my house and they would not let me. This could not be the first time …
This company did work for the city outside of our business where i have one side rented out and i use the other side. They broke the sewer lateral on my property it took a year for them to admit it and then paid someone to fix it. Well …
We detected a very small leak in a gas pipe in our basement. It was so small, I had to put my nose close to the pipe to smell the gas. I called and explained the situation. Please note it was 11:30 PM when I made this call. They were very …
They are a joke waited all day for them to come and look at a meter at a property that was leaking wide open. Showed up at the end of the day the yard was completely flooded. The so called technician did not even bother to really look at …
Worst customer service ever! Was told to call permitting, left voicemails for two weeks and not one return call. Refused to put me through to a manager when asked. And you are a public service provider, shame on how you treat customers!!!
Called to find out if I can paint my meter to match my house, being careful not to paint the front part that is read. The lady was very nice and helpful and said yes. For me the service was top notch
, not sure how experiences will be for others.
We were placed on hold for over and hour to get in touch with someone about them turning off our gas without a notice AND we haven’t missed a payment. What a joke
Can I give them a 0/5? The entire experience with this company was just awful. Is there no regulation in this industry? The final bill we received was $800! 8 HUNDRED. Isn’t that what the deposit is for? We were barely living there for the …
I got charged $147 in fees for my first bill on top of the cost of the gas I used (which was for only 5 days of gas because I had just moved into my apartment). Thankfully after spending an hour on the phone with various different people …
This company is seriously broken and does not care about its customers. First they make you wait 24 hours to give you a window of time that they will be at your location, then they make you wait until exactly the last minute to call you to …
I moved into my new house on Thursday and had everything set up with Citizens for the water and gas to be turned on. When we got to the house, everything was fine – water and gas were both working. However, the next day, someone came and …
They have some how jacked my bill up into an un-understandable mess. $450. Then its another $250 to catch up, then more. Citizens Gas Math doesn’t add up. Everytime I call I get a different number and a different explanation. Sometimes on …
I’ve been nothing but given misinformation since I started contacting this company to try and get utilities turned on for a new apartment I’m trying to move into. Due to this misinformation, I’m expected to pay a deposit I don’t have, after …
I recieved a bill from them advising of a disconnect during COVID outbreak. I’m shocked alot of people have been laid off and unable to pay.. they advised if you needed time to pay from a previous call I made to not worry they understood …
Company hasn’t even sent out my first bill after I moved into my house 2 months.. now I’m forced to wait on hold for over an hour just to try and get my bill.. this company is absolute garbage and it’s a shame we have to use their junk services
can not get an account set up. once they finally set it up they spelled all the names wrong. We had to pay a deposit even thought we have had accounts with them for over 15 years. Although it is a new entity. Talk to them and you have to …
Low score because the technician that came out acted bothered that he had to come out and was very rude on the phone before coming out. Only giving 3 because the customer service tech was very kind. I explained what we were experiencing and …
They have improved on better ways to pay. Also, they will work with you. I Love the kiosk machine is open 24 hours and 365 a day so when my money comes I can pay my bill.
I was not happy with the customer service department when I called on Monday. I was calling trying to resolve my bill and make it right. I had just made a payment 6 days ago but was told if I didn’t agree to your payment plan and pay 100 …
Pretty upsetting that they cut my internet cable and TV cable today digging. Not even my house they were digging at. No respect to trace it back to say hey I cut your cable I’m sorry. Instead had to pay a technician to come out dig it out and replace. Pretty disappointing. Cable was only 20ft long like really.
Our water gradually doubled over the previous year so I called Citizens Energy to see if they could determine what the problem was. While they don’t audit a house for water leaks, the customer service representative, Tammy, suggested a …
Our builder installed new sod on our new construction property in April, when the house was complete, so we had to irrigate a ton to establish the sod. Citizens Energy Group billed us an insanely high sewage bill for the month of April …
I had an issue just last summer where the company I was renting through had illegally turned my service back on and it’s even in your records the company that took over was supposed to have called or emailed a manager and get back to me …
This company is a JOKE. Customer service does not exist. All they do is transfer your call and repeatedly say “I can’t accommodate that.” Rude does not even describe the people who answer the phone. I’m being charged $50 from my apartment …
We had a big leak and we never looked in our bills why, we finally saw our increase from one year to another. Citizens helped out a lot by refunding us and us sending them our work order and total after the job was completed. Good company. Thank you for the help .
Turning off water to innocent families in the winter time, WOW! You guys must feel real powerful. What a disgrace!!! What if it was your family living there? Babies and toddlers!!! You guys are truly a disgrace!!!!
Absolutely Terrible! Literally every mistake they make is somehow your fault. I called citizens gas over a month ago to have my services disconnected because I was moving. I so happen to log into my account today and see if it was actually …
Citizens “voluntarily” changed my gas meter yesterday without notice and left a tag on my door stating I needed to contact them to re-start service. I called immediately (1 hour after the service tech had apparently been there) and was …
“Rude & Non-caring Group” is what their name should be! I placed an online order to have gas, water & sewer started, the next day they asked for a COMPLETE copy of my lease before they would continue. …
Maybe it’s not their fault but maybe it is but I got a paper bill saying one amount, the phone call I was stuck on for an hour said another amount, and when I checked online it said ANOTHER different amount. I tried paying it over the phone …
This company does not deserve it’s customer’s. I have been waiting two days for water to be turned on at my home and paid a bill that was not my bill but two days without water as if people should just go without flushing toilets and being …
I’d give them no star rating if I could. Shut my gas off 10 days before the bill was due. When I called them they told me that due date was for my water bill and they could shut my gas off whenever they wanted. Charged me a $370 deposit on …
Like others have said. I’m going on 4 days without water and they are just rude and apathetic about the situation. No customer service. We had a leak in our main house water valve so our house water we shut off. A plumber can’t fix it …
I was told that after I pay my bill that a Technician would be out to restore my services between the hours of 8am and 11pm. Noone came and the Technician LIED and said that he came and called. That is false because there was NO tags on my …
They’ve done service connection and disconnection in a timely fashion, but that’s the only good thing there is to say. The quality of customer service by phone has been spotty, and they are stingy with doling out payment plans. I maintained …
I spoke with Sue today 7/6/21. In regards to my apartment complex not paying the water bill that is included in my rent. I wanted to make sure b4 I paid my rent that the issue had been resolved. Sue who I could immediately tell had an very …
We recently moved to Indianapolis. We were nervous about our water company being Citizens based on the negative reviews. However, we did not have any issues with starting service at our new address. I put in a request online (several weeks …
NOT a trustworthy company! Watch your monthly bills. Scrutinize all services. This company charged me over $800 one summer. They said I might have a leak but I had them come out and a plummer. No leaks were found. I paid the bill and …
If I could give them negative reviews I would. This is the second time they’ve “accidentally” charged me over 800 dollars and the billing department “forgets” to leave notes, and customer service is unable to tell me why its happening. …
Unbelievable incompetence from this company! I placed an order for gas service at my home on September 22nd. They gave me a confirmed date for service of September 28th and never showed up. Then I called them again on October 10th and …
I wish I could give 0 stars for this company. This is the only utility company out of 4 new providers that I was forced to make a VERY high deposit on the account prior to setup at my new house. On top of that, the person I spoke with was …
I actually had a wonderful experience with them, my water source had a leak and they were speedy and went out of their way to help. I really wish I knew the gentleman’s name who came out to the property today he deserves a raise.
My budget of 5 years at $147 jumped to $307 in one month. The guy on the phone was not very understanding at all, and even kept repeating himself like a child would. The only explanation he kept giving is the budget won’t change, the …
This review relates to my contacts with Citizens Energy both as a home customer and as the employee of a real estate agent that has frequent contacts with this utility’s customer service dept. I call customer service at least 25 times a …
I am no longer my previous apartment and before I moved out, I called them to close my ac and open the new ac . But they still billing me for my previous apartment every months. I had to pay for both and I can’t. Every time when I call they said that was my final bill. But the bill keep coming. Now they are look like such a cheater.
Thanks Citizens! We had a gas outage in our subdivision, we were discussing going down and getting the directions for our water heater and furnace so we would know how to re-light them, got a knock on the door it was Citizens coming by to do it for us! They had everything redone in like 2 minutes, this was much appreciated 💗💗 …
What will it take for them to be accountable? 1st I’m a single person that lives alone. No pool. My water bill was within a dollar or 2 every month suddenly it’s jumps to 4x the amount! They tell me nope it’s real you filled your pool. No I …
They made a mistake transferring water into my name when I just needed gas. Said they would fix it and don’t worry about the bill and late fees until it was fixed. Well, there were late fees, which when I called they told me they could not …
I had a water problem from my Kinetico reverse osmosis system. It was stuck on drain. This problem went on for about 1 1/2 years. I paid the budget each month so didn’t realize my bill was actually over 500 over. From 2017 until 2020 my …
Apparently my wife missed 1 payment of around $200. This was our fault and no fault of Citizens. However, after shutting off our water and taking 4 days to restore it, you don’t think the bill would come to $650. That’s exactly what …
Their help desk is a joke . I got my service turned off while I was gone on military training. I called and told them I paid the service in full from coming back and told her the person taking care of my apartment said I didn’t have gas in …
We had a Citizens tech visit to investigate a potential gas leak. No leak was found, but the gas was shut off anyway. Tech told us our stove was in need of service but was safe to use until repairs were made. He recommended we turn it on …
They are the worst company ever they have shut down my services a few times and asking for a ridiculous amount due and then go few months with out anything due makes no sence? There not helpful at all told the rep i eluld figure it out on my own because she couldnt explain why i owed them BY FAR WORST EXPERIENCE WITH THEM.
Worst utility company ever. I’ve lived in a lot places. Citizen’s is by far the absolute worse. They are ripoff artists in the purest form and I think they should be sued. Got behind on 1 payment (which a lot of people do) so I enrolled in …
When the company has 1.8 ratings it is time to fire it. However there is a monopoly. So looks like whoever has the monopoly enabled needs to get fired. They have 10 day utility turn on time and they dont call when they are coming that day. …
Really terrible customer service when you can actually get through. Constant dropped calls. Refuse to call you back. Crazy high prices and late fees. Send bills to wrong addresses. Dinosaur company trying to survive in the modern world #epicfail
The company keeps charging me for service that’s not clearly shown on my bills. My autopay for this month went through for the amount indicated (supposedly covering adjustments made) and despite the charge and the bill matching up, it shows …
I’d say we had fantastic service with Citizens today. We had the strangest thing happened that lead to us calling them for an emergency service. We smelt an odor which turned out to be a gas leak. We called in and was able to hear from a …
This is the worst utility company. Turn the gas off when we didn’t receive the bill or warning timely. Made us pay the entire bill and reconnection fee and couldnt guarantee when the service would be restored. It’s winter in Indiana. Take a cuenfeo IPL/AES heartless money grubbers!!!!
Made my payment on time.
One week later it was still not taken from bank.
I called to ask why. No real answer but they did charge me a $10 fee for non …
Called the Emergency number for a strong odor (potential gas leak?) The lady on the phone answered quickly and was kind and empathetic. She instructed me on what to do and advised the techncians would be there within an hour. They arrived …
One star is being generous I wish there was a way to put this company at a negative based on their employees I have been having service with this company since 2017 and it’s always something they can’t do I asked for my water and gas to be …
Worst sack of s*** company on the earth. Worst customer service I’ve ever experienced. If I didn’t need hot water I would use a space heater just despite them. If I could give 0 stars I would. It’s sad how they can treat you any way they want because they know you can’t get natural gas from anyone but them.
The worst customer service I have ever experienced.. I was on hold for over an hour and than the lady who answered the call almost turned off my current water. So she had the ability to turn off my current water but not remove me from the …
Our home had our water shut off despite paying the bill. So far we’ve been waiting 2 days to have it turned back on, and no luck. I’m a landscaper, my wife is a nurse, and we haven’t been able to shower or use our own bathrooms. It’s been like this for the 10+ years that we’ve received service from them.
Don’t you people know how to convert to electric and use less water! I got an electric water heater. Not that expensive. Installed water saving shower heads and toilets. You can do these yourself. Learn people. Take control. Installed all …
If I could give them a half star I would. Received a water bill for $6,000! I was told that we probably had a leak. Someone came out to fix the leak and I sent the documentation to them and they cut our water off for non-payment! I was told …
I would give them zero stars if I could. The customer service is non existent. We had to have our water shut off for a short period of time because of a leak in our water line. They took 2 hours to come out and turn it off. We only needed …
Kudos to the kind gentleman who is in my neighborhood. I snuck up on him b/c we have low water pressure and I had questions. I scared the poor guy when I approached his truck. He said it will be hours before a crew was available to come …
Citizens Gas Dispatch office has TERRIBLE TERRIBLE customer service! I contacted them regarding a tag my tenant made me aware of due to a gas leak. I contacted Citizens immediately (according to the tag and contact number on the tag). I …
The worst utility company in America,unfortunately there is no zero star,they keep adjusting your bill to be high, just because they provide you water and gas,in the winter time you use gas to warm your house the bill is high, but in the …
Last week I called citizen Energy group because I found out I had been paying utilities for two apartment for 5 years so they representative I spoke with refused to give her a name and I asked for an inspector to come out I was again turned …
I would give NO stars if Google Reviews would allow it! I have a commercial account in a residence because we run our business out of our home. What in God’s name is this company thinking not having the appropriate amount of call center …
Never recieve a bill, or email. From other to month, I am clueless of how much they are going to steal. Online? My username or password never work. Each month, I need to reset one of them. Nearly impossible, without an account number. I would say, stay away from them, but you can’t.
terrible customer service! i received a bill that is $210 more than last month because they haven’t read meters since September! Shame on you Citizens! If there was someone else I could get gas and water through I’d change in a heart beat. …
Prior to moving into our new home, we called to get the gas cut on. The second day of move in, someone was supposed to come and turn it on. They called and left a voicemail saying they were 15 minutes away, at that time we had maintenance …
DO NOT USE – their customer support is basically non-existent and their team members are incredibly rude. I try to be a patient person but your patience will be tested if you have the unfortunate luck of dealing with this terrible company. So chaotic.
Citizens energy group despises the citizens of this community we are an amount and account number to this company. don’t care about providing a service to us because we have no choice.They can even add to your balance whenever they want. I …
I check my emails everyday. I don’t have instant payment set up because i have roommates and we split the bills so i didn’t want it instant paying without knowing how much was coming out. I stopped receiving bill notices in january. my last …
Takes an hour on hold at absolute minimum to reach someone. They’ve admitted to literally making up the amounts on my bills, have been caught deleting records of my calls, and I have been trying to get them to replace my gas meter for 2 months now, and apparently now they’ve rescheduled me to 2 months from now.
I live in a rental home and when I moved I transferred gas into that address. Upon moving in, we found out the landlord paid for gas/water. Mind you, this is in the dead of winter a couple days after Xmas. Just in case, I emailed Citizens …
IF YOU NEED ASSISTANCE READ THIS- I only gave 1 star because of the person I spoke to today, she would have gotten 10 stars. I am mad and upset with this company. I have always paid my bills on time. I was never late, but when I needed …
Worst company in the world they legit didn’t bill me for months move into my house and never got a bill from them and website was not working for me and when they finally gave me the bill my bill was over $1000 the day they gave me the bill …
It is actually shocking how little a GAS company knows about gas. It took my plumbing contractor 4 visits to my house just for Citizens to finally realize the issue was with their gas meter and not my plumbers ability to connect pipes. You …
We had Best Buy install a washer & dryer on May 27, 2022 and coming back from work the house smelled like gas. It was close to midnight and we called Citizens Energy Group, they sent someone as soon as they could. Weston O’Connor did such …
Zero stars, could have blown us all up today. They came out to install a gas meter at our house today. Wasn’t long before my neighbors were calling me saying they were on their porch and could smell gas. I came outside and could smell it …
Is there a way to talk to someone in high leadership other than customer service rep. Potentially I would like to file a smalls claims court suit for neglect of customer and priority…..0 STARS
Horrible customer service tried to pay my bill over the phone since I couldn’t pay online asked for help on how to pay in installments and ended up taking all the money in my account and overdrawn.
The worst ppl ever But Hey They Keep Helping Me With My Lawsuit On Citizens Gas Voice recording Always work They Dont Call To Let U Know The Ppl Coming Very Disrespectful But Me An Lawyers Got An Good Case With Them Thanks To Voice …
They are out to make a profit .They charge you deposits to get your gas on and then don’t apply it to future bills .I feel like if you make on time payments for a certain amount of time that the deposit should never applied to the account …
Had gas service at a rental home. When leaving this residence, I tried to turn off my gas on my final date at the rental. I was informed I couldn’t turn my gas off, because the new renter has put in a request to start service, and that I …
This place is a joke, they cut your gas off the day the bill is due, one person will tell you one thing, and then you do what they ask, but get stuck talking to another person who is just completely not willing to help or understand. Paid …
Very poor customer service. Trying to get a hold of someone is very difficult. Then the soonest they’re able to give you service is 6 days out. This company is a joke and can’t believe this is the only company around Indianapolis area that’s providing water services.
I set up for automatic deduction because I am constantly out of town and have everything direct pay. They give me no notice and shut off my water even though automatic deduction was established. Still waiting for an explanation.
0 stars if I could. Telling me I was an unauthorized user and had water turned on outside of citizens when THEY were the ones who turned my water on after I switched accounts. Now, they took my meter out and I have to go 5 DAYS WITHOUT …
I will start with the one positive that this organization has going for it. Their employees seem to be very polite and carrying. Unfotunately, Citizens Energy does not seem to be a very carrying or honest company. First off, they do not …
WATCH your billing. I found out thru calling not receiving a bill that the computer made a glitch and caused the gas company from not charging me for water and sewer for 6 months. I have been with the gas company for over 30 years and then …
Never has a review went from 1 to 5 stars. That is until I experienced the customer service at Citizens. Some weeks back, I signed up for NEW water and sewage service at our address in Indianapolis. Unfortunately, when signing up for the …
Grandparents are on a fixed budget as all seniors are. Their water bill stayed constant around $40 to $50. Jumped last month close to $270! Called to see what’s up, they don’t care! Typical big business!
Absolutely terrible automated customer service robot. Zero help with transferring services I scheduled my new rental to be turned on the day I moved in & 2 days later it’s still not on. But they sure did shut the gas and water off at my old …
Awful service. We were informed through a flyer on our door that we needed to pay our bill (even though we had autopay setup for the past 2 years, suddenly it isn’t working). Called in that day and got our account attached to pay. 5 days …
My gas and water have been off for months even tho they are off they still charge you. Now I have paid it off my water is on but they won’t turn my gas on and won’t give me a definite reason why. All they say is get a plumber. Very rude …
I called to transfer services to new owner of my home and got the rudest customer service rep. I was interrupted and told, “We don’t do that, ma’am. The new owner has to call in.” To which I responded, “I was told by the agents this is the …
Had an issue with auto pay getting setup and thought my bill was being paid. Turns out it wasn’t being paid and gas and water were turned off on a day where the low was going to be 30 degrees. No phone call, no email, no front door …
With a new home build they shut the water off without notice due to an issue transferring the account from the builder, and said they couldn’t get it turned on for nearly a week. After numerous calls and promises that a “supervisor would …
Called to cancel my service due to moving. I gave them our new address but they stated bills would start going to the new address immediately instead of just for our final bill which is ridiculous but I made it work. Fast forward, they …
I have recently bought a home. And needed the gas turned on. The Citizens Energy Group employee (Profesional) Did his job efficiently and easily. And I was telling him about the sewage problems I was having with my new home. And he went …
I just activated service with them and we’re already off to a rough start. After starting an account I was transferred to their payment system. This is where they truly shine at being poorly run. …
They’re closing time is 4:00 not 6:00 they need to give Google Map the update.
Customer service is horrible service is terrible call in with an issue and they wont even put you on the phone with a supervisor it is rediculous
Citizens Energy CEO is oaid over $1,000,000.00 a year.
really ! went from $158.00 to $190.00 on budget thought gas went down . guess i will go off budget, and pay penny by penny
They cannot be professional at all. Im currently living at one, so unprofessional!
We have some of the highest utility rates in the country thanks to this non profit company.
I need you guys answer the calls please !!!! I still waiting
Great customer service
The absolute WORST company in Indianapolis by a mile!!!
Lots of problems with the website telling me info I entered is wrong and not accepting my card for payment
Love how you wanks spend millions on a campaign to explain why you’re raising our bills even higher.
I checked the location hours online and it stated operation hours are from 9am to 1pm. I arrive shortly after noon and the building hours stated they closed @ noon
I just don’t like that they combined /linked with the water company,we had no say but they have say on what we have to pay smh
They aren’t even 1 star. The employees are rude and do ABSOLUTELY NOTHING to help.
Although my service was not initially processed correctly, the customer service was great.
This place is a joke. Why is it the only place we had to choose from? Paid my bill two years straight on time and still can’t get put on the budget!!!!
Worst company ever, extremely unethical. They get one star because I cant give them zero
it seems like the qualification required to work in this company is RUDENESS. Everyone of them especially SUE is a specialist in rudeness.
Carefully read your bills each day. Citizens will rob you blind if you allow them
Thankyou citizens custumer service treatme very nice and i got my gas up and runing jeremy came arround 3 he did the job averall everithing was good no problem at all thankyou thankyou
They kept for 40 min on hold , this is ridiculous
People in the team did not know what they are doing. They kept forwarding phone to each other. It is a joke
Always a joke with these guys
Customer Service building opens at 8am, not 7am and closes at 6pm, not 7pm. Has been like that for long enough to update website information.
Paid my bill 4 days ago and my water is still not on it should not be two steps for this once bill is paid that should be it
I am a new customer and both times I have had to call with issues they have been very friendly and helpful.
They were very nice upon answering my question everything was taking care at the time of my call.
Thank you pretty fast service considering the weather, my second repair guy was very nice and fast.
Water turned off on Sat.
They are closed all weekend.
Someone should take calls on the weekends!
Price expensive and will not send your bill in the mail must print off email to pay bill if you don’t want it directly taken out of your bank account.
Citizens Gas you are literally the worst company ever. I don’t have the energy to write everything that is wrong. I don’t know how the people who run this company sleep at night.
This has to be the worst company on the planet to deal with. Pretty sad that they are allowed to monopolize the industry with such terrible customer service. Been dealing with an issue for over 6 months now and still cant get it resolved.
Public service doesn’t exist here. This company is a joke and we need to work together to end this company doing business.
THEIR WAIT TIME ON THE PHONE THE LAST TWO TIMES WAS OVER AN HOUR THEN I DID NOT ACCOMPLISH WHAT I NEEDED DONE AND AM ON HOLD AGAIN THIS IS AWFUL
I can’t cook in my home since my gas isn’t on. I have a gas stove everything else runs through the electric. How do I get services?
Awful customer service. They apparently don’t have an interview process to have a job here. Just so unprofessional and that is unacceptable for a utility company.
Removed all in-person customer contact years before COVID, refuse to do anything, then break the law and lie.
Terrible customer service, rude dispatchers and waited over 5 hours for service technician.
You can’t just not answer the phone when you’re the sole water provider.
I have water, sewer and gas service. I’ve never had any problems with Citizens.
very uncouth, unorganized and disingenuous. I hate that there is no one else we can go to for utilities because this place is bottom tier.
Lets make a monopoly and tell people its 200 dollars for a deposit and we cant make payment arrangements even though nobody will help with a deposit in marion county and im to broke to be able to afford one up front
Company employees sure love pulling collapsable batons on dogs for barking
They charge whatever they want..if I had the money and one of these days I will have the money to go solar powered through my whole house…#TeamNOBills
Worst utility company I’ve ever experienced. They “follow the law” but are completely unethical.
Lousy service and they over charge you you water bills and plus keep your deposit money they are liars and take advantage of people who are struggling with the income and plus didn’t have a no hot water for almost two weeks bad service 😡 …
They shut off utilities on veterans the day before payday and even though i had 2 week until the disconnect date.
I arranged for an extended payment plan and signed up for alerts on my cell phone. Did not get any alert when payment was due.
This is a MONOPOLY if I’ve ever seen one. The father of my child has to pay MY past due amount to get the gas turned on in HIS name and I’m not even living there. Complete bullshit! I wish there was another gas company but there isn’t.
They are RUDE disrespectful and dont have any kind of customer service skills… Will NOT work any plans with you rather diaconnect you instead… It should really be closed down and another company should take over..
Their hiring pool solely consists of those who have been riding on the short bus for the first 20 years of their k-12 education.
I dont have water in my faucets i called to report the problem. Tell now half hour on hold waiting somebody to speak to him .
Worst customer service! Lead at call center lied about my previous call to disconnect service and I was charged $32 while closing on my house for zero water usage.
Report this company to bbb ,if u can go electric or find u way around to not use gas u would save a lot ,because if u dont use gas for any reason they still wanna send u a bill smh,
We really don’t pay a whole lot for our water even when we’ve used too much! We had a leak for two weeks and our bill only went 35 bucks!
HOW MANY TIMES DO I NEED TO SIGN UP FOR AUTO PAYMENTS BEFORE YOU ACCEPT THEM! IM TIRED OF LATE FEES AND THREATS OF DISCONNECTS
Never had a problem using their service. Website and autopay have run smoothly.
the worst company on the face of the earth.
This company is absolutely awful. Stiff you with a bill for 300 dollars 6 months after coming out to fix something that was broken on their end to begin with.
If they didn’t have a monopoly on the gas and water I would switch to another company.
Horrible company no since of how to conduct business will give you a time for service and then be 2 to 4 hours late if i didnt have to use there service i wouldnt and thats how they know they can conduct business any way they want and it wont matter who complains
The water main broke, the technician came out and put a green cone on top of the water flowing out of the broken meter that was five days ago and they’ve still done nothing
Google “Super Polluters” in southwest Indiana and you will find this company. If you read about what is going on there, you will understand why this company gets away with all the nasty things they do.
Rude and uneducated customer service. Unable to straighten up an issue that was caused by them. Every time I have to call, I get a different story. Ugh.
This company doesn’t even deserve one star. It’s worst service company I ever encountered. I hope there are some competition in the area to improve the public service since we are all paying customers.
When you have good credit you don’t have to pay a deposit. Stop blaming citizens for your mistakes. Monitor your utilities better and conserve. 🙄 …
Company is a complete joke and they give me different amounts every person i talk to….easy way to fix this problem is getting rid of gas alltogether which is what i am in the process of. Terrible customer service
Why pay technician and engineers in this company when they all very useless. Useless is this very company. Nothing useful, all they do is try to hog your money for problems they don’t want to fix. Costumer service is useless as well and rude.
Close to the essence of bureaucratic inefficiency. Employees seem to be hemmed in by robotic regulations and are purposely ignorant of the overall mission. The smallest omission of a procedural step justifies a reboot of a whole …
Change my meter and left my home with massive gas leak. Tech came into my home and stole from parts out my furnace closet. Horrible company to bad I have no choice in who provides my gas.
Won’t even give you a short term extension ( 2 days) on a bill. It’s like they prefer to shut off utilities.
The sewer line in our neighborhood is blocked and this was reported hours ago. They still have not sent the truck and equipment need to unblock the line .
Just moved out of Indy, closed out the account. Thank you for the $189/mo budget plan.
Thanks for the “clean” water. …
As soon as possible I will be canceling all my services. I hate that there are no other options in Indianapolis our I would be using them. These people are greedy and care nothing about the people they are supposed to be “servicing”. Utility companies should not be making a profit and be allowed to raise the rates.
Worst customer service ever.
I’m currently not getting services that have already been paid for. I have two small children and cannot even cook now let alone wash bottles or anything else. Thanks citizens. Way to look out for your people. 👍🏻 …
My bill was 59 after non payment 1 week and 3 days they disconnected my service and now go have it reconnected the balance is 283.61 . So I have to pay to reconnect and a security deposit which I paid 250 just 1 month ago . So now I don’t …
Crooks! Rude and patranizing! Where did customer service go. And this is just having service connected for the first time. Indianapolis needs a better alternative instead of the monopoly that is Citizens energy group. Your Fired!!!
First off your utility company here in Indianapolis for your water and gas acts as a Salesman for utility Shield they bill for them they sell it to you but they don’t tell you there’s not the ones that cover it secondly how do you get a $14 …
I had to have gas for the complex I use to live in. I had Citizens Gas from 2013-2019. I’ve never encountered any problems and customer service has always been a pleasure! I moved out of state and asked Citizens Gas to send me a letter of credit and they did! Thank you, Citizens Gas!!!!
Thadeous Duncan was extraordinarily helpful. He met me at our rental house after hours and then went above and beyond to help take care of our issues. He had a good attitude which made dealing with a problem much easier!
The new mafia! How you gonna charge me for more for sewer usage than water I used also how do you rate my sewer charges ? If it’s by water usage that’s criminal robbery ….who says most of my water usage is going to the sewer and not my dogs or pool or yard ?you stealing my money …your nothing but a monopolized crook!
I paid my bill and all the past due amounts, that day someone showed up and shut off my water anyway. Now I have to wait at least until tomorrow afternoon for water to be turned back on
Horrible!
I cannot understand how a household of 2 ppl can be so high!! Not to mention my husband is disabled/retired so he recieves sponge baths other than 2 showers a …
Paid my bill 1 week ago and still got disconnected, now I am on the 3rd day without services… AWFUL, now I guess we will spend the weekend as well as itvis Friday 5:17pm and no one reconnected us yet… so to discomect you they run like crazy, no notice, nothing, to reconnect they drag their feet .
The worst! Just know that you’re terrible at setting expectations of services. The lack of communication that plagues this company happens at every level. But I guess it doesn’t matter because you’ve monopolized the market. Completely dissatisfied customer.
Since Citizens has taken over the water for Indianapolis, the prices have gone up and the service has gone down! Their representatives are rude because they know you can’t leave. I am disgusted that there is no alternative to them. There should be. Monopolies should not exist!
They say they are for the people but they only care about profit. They don’t care what the long term effects of the pipelines are to the United States or it’s People as long as they make a Buck!!
Shut off our water and gas without notice. State law requires 7 days notice for water and 14 days for gas. A phone call was all it took for them to agree that the utilities should not have been turned off, but would not expedite the process to get them back on.
Set an appointment for yesterday to have my water turned on and the pilot light lit in my new home but they never showed up so I guess lighting the pilot light by myself and calling this morning to get the water turned on they still don’t wanna show to turn my water on. This company sucks!
I been in same location 10 years never in my life have I ever had just 1 m…bill of 502.. I haven’t been late or anything at all been on unemployment since march.. and still stay payed in full they claim I needed new Metter in …
I spoke with Leah (I hope I’m spelling that right) who was super helpful explaining things to me over the phone. She was exceedingly patient with me and helping me understand things. Really wonderful customer service experience.
Didn’t even show up and we had a gas leak what losers
I pay 3-4x as much for water as I did a few miles away, and the water isn’t even good whatsoever! For the amount we pay, we should be getting some pretty tasty water… But it tastes bad, leaves mineral deposits on faucets, and is horribly overpriced. I am close to selling my home if the price keeps increasing as it is.
I have no problem with the gas company they really do work with you but ever since I made arrangements this last time which they say they don’t do extensions anymore my bill has always been due on the 10th of every month now that I made new …
Getting ahold of this company is extremely difficult and aggravating. I have called every day for the past week and sat on hold for hours on end each time.
I expect some variation between bills from season to season, but not $400 to $50. When I called about my largest bill, I was told that the meter reader “skipped” me last month and those two bills were combined, even though I was still …
Bill shut off because I forgot, and they send more spam than actual notifications. No door notice, warning, nothing. Just show up and turn it off. Then it takes a full 24 hours to turn back off. That’s bogus. If you’re so quick to turn it off, why can’t you turn it back on with the same speed? One star is too much….
I haven’t had service in over 4 years due a dispute over my late father’s bill; a bill that went to collections and then had a zero balance (I have a letter). THANK GOD for my neighbors! …
I had a possible gas leak, contacted Citizens, and a technician arrived very timely to check it out. He was at my home for over an hour, assessing all possible sources of the leak. He gave me a lot of helpful tips and was very knowledgeable, polite, and friendly.
We have a leak in our main water line. There is a 4′ by 3′ square by the street that is soaked and muddy. The water is seeping out of our yard and down the edge of the street. We called the emergency line THREE WEEKS AGO and they put a CONE …
Poor water quality and bills are outrageous compared to the rest of the county from a dofferent company. I called in with concerns about the water quality and they responded, ” I assure you the water is fine”. $90 monthly bill for 2 people and a baby for just water and sewage.
Terrible customer service. Was told if my roommate had good credit we wouldn’t have to put down a deposit. After spending a couple hours sending in info we later talked to them and they said they still need the deposit. It seems like the workers there are clueless.
I think intelligent companies plan for aging infrastructures and escrow money in the event they need to replace the infrastructure on a massive scale. Perhaps the CEO isn’t aware of this? Perhaps it is time to dump him and hire someone …
Citizens need to work on their appointment windows. No one should have to sit all day for a tech to come to their house for service. If a person calls in and ask for Service at certain or time that needs to be worked with. People have lives and jobs that don’t allow them to sit around the house all day.
My experience with Citizens Energy was so posisitive, informative, as well as professional,The technician was anaccomadating, throughout the transition of moving,,and not being familiar with protocol, you guys stepped up and showed out!! Praises to Erin Hamilton!!! And Izzie😅 …
They deserve zero stars, had the gas/heat turned off in the middle of winter and the service man cant seemed to be bothered to come by and turn it back on even after MULTIPLE calls to do so. It is absolutely unacceptable that they were …
Trying to charge me after I turned the service off and I don’t even live there anymore or in Indiana anymore but I get a bill saying service is on they can’t even do there job thou I called to have it shut off
I have always had a great experience when I have had to call the Service Dept. at CItizens Energy Group. I have found everyone to be friendly, helpful, and knowledgeable. Even when my question was outside of normal area the person speaking …
Using a wall heater was getting extremely hi bills so I started checking the numbers they had and the numbers on my meter come to find out I have been seriously overcharged since November since making this aware to citizens gas I’ve had …
I’m on the phone with Citizens now—after being put on hold with no notice on my last call. I called to be put on the “budget plan”. I’m looking at $170 a month for gas, water and sewage. That’s a far cry from “budget”. I have to wonder how …
Absolutely the most crooked utility company I have ever dealt with. These people are ripping off Indianapolis and get away with it because we have no other option for sewer, gas and water. Seems to me that one company shouldn’t be allowed …
I have lived in Lebanon, Indianapolis, Fishers and never had such high bills. This company has been privatized. Water is a commons and should be a part of the city. We should only pay for operating costs not for their profits. Once this is …
If your bill seems high, demand a re-read. It might take you 4 times asking “please do a re-read” but that was an extra $90 tacked onto my bill that customer service insisted was a gas leak. Do not expect an apology or a follow-up on the issue; you will need to badger.
Needed urgent work done on my gas meter. Not only was the scheduling for the job done in a very timely manner by a super friendly and helpful lady, but the technicians who came out were super considerate and did an amazing job all around. Thank you for a great customer service Citizens team!!!!
Mrs. Terry Williams, the “highest ranking person working for the company” that the public is allowed to talk to, states that if it is not written in terms and conditions, it is subject up to their discretion. They are allowed to charge you …
This company should not be in business. I think we should all get together and form a class action on this company as they are complete crooks. They sent me info to me stating methods to waive the deposit and then said I do not qualify …
It is the day before Thanksgiving and our water is cut off, a few man are working down the street in a place that material has been stacked for weeks, but they decide to actually do work and turn our water off the day before thanksgiving. There was no notice left in the mailbox on my door or phone call. How inconsiderate is this ??
Just moved into new home previous person shut off services and even though we set up services they came out and turned off. Guess what!? It’s 4th of July tomorrow and nobody is working so no water or gas for 3 days. Great way to start experience! Have 3 Kids and living like cave men. You call and get nothing but attitudes.
This company makes no sense..I am single and have no pool or any high water consuming facility at home, just use water regularly like others. Despite their general high sewage cost, which I have been normally paying for about $90 a month …
They are very rude. I am an identical twin and they tried to make me pay my brother’s bill because we shared the same last name and birthdate. Crazy. They said I had to pay it before I could start service in my home which my brother doesn’t …
Apparently, it is now the customers responsibility to track the comings and goings of the employees who come through to shut off your water to do work. There is no notification, no knock on the door, no phone call, and they couldn’t be …
If there was 0 star I would probably give them. Worst customer service. They don’t understand the difference between and emergency and a regular service call. Too slow and understaffed. For a 2 min job asking us to wait without water and gas for 2 days
They lied and said we never switched over our account.
The worst utility company ever!!!! my house is barely 800sqft and I am paying almost 400 a month for service!!!! and because they are the only company available they can do that! this is my first year dealing with them and hopefully my …
I have lived in many cities including Chicago with Nicor gas but this is hands down the worst utilities company I have ever used. It’s like going back in time 30 years working with them on anything. They do not have an automated payment …
Terrible provider. Unenrolled me from auto pay. Charged me 200 dollars for reconnecting. never missed a payment. Just another flaming hot monopoly that will get away with scamming.
The reason they got a 1 star because that allowed me to put a written review in. It was a vacant house. Someone turned our water on illegally. We didn’t know, so they caught it. They apparently poured all these rocks in the street shut off …
I have the same sentiments as everyone else. They are unwilling to work with people (e.g. start, stop service effective date) when it comes to releasing a property back to an owner. Other than that, I have had good experiences with them. It …
Water is coming into my sump pit for over a month. Called Citizens Energy and they came right out the same day. Technician said he couldn’t see a leak and suggested I contact my sprinkler system company. I did and they showed me that it was …
I requested services to be disconnected in my name in July. It is now December and I’m no longer at the previous location and they won’t disconnect the services in my name. Tbh if this isn’t resolved by January I’m taking this to court. …
Terrible customer service, the lie to you on the phone and are extremely petty. I literally have 3 bags of dishes in the home and they wouldn’t turn my gas on. They lied and said i had furniture and all of my possessions in the home, which …
Worse utility in the city. Have been waiting since Friday to connect our water/gas/sewer service been connected and nothing yet. In top of that they charge us a very high deposit and still we have not gotten any where. We keep getting told …
This company is a joke…. Year after year rates get higher and higher and the service gets worse and worse. Why in gods name would I have to pay a transfer fee to transfer service from one address to another. On top of that they are …
Absolutely horrendous customer service. I called because a payment I made 5 days ago just now bounced back and got rejected??!! They told me that I had typed something in wrong and that’s why the payment didn’t go through. Apparently the …
This Company added my x bill to my account, that had a water leak, then when finally pay that bill that wasn’t mine, they said when the leak was fixed by they adjust bill. Now they say they don’t see no large bill..
Seriously, awful customer service. I needed to transfer service into my name because my renters were moving out and the very next day I was closing on the sale of my house and they would not let me. This could not be the first time …
This company did work for the city outside of our business where i have one side rented out and i use the other side. They broke the sewer lateral on my property it took a year for them to admit it and then paid someone to fix it. Well …
We detected a very small leak in a gas pipe in our basement. It was so small, I had to put my nose close to the pipe to smell the gas. I called and explained the situation. Please note it was 11:30 PM when I made this call. They were very …
They are a joke waited all day for them to come and look at a meter at a property that was leaking wide open. Showed up at the end of the day the yard was completely flooded. The so called technician did not even bother to really look at …
Worst customer service ever! Was told to call permitting, left voicemails for two weeks and not one return call. Refused to put me through to a manager when asked. And you are a public service provider, shame on how you treat customers!!!
Called to find out if I can paint my meter to match my house, being careful not to paint the front part that is read. The lady was very nice and helpful and said yes. For me the service was top notch
, not sure how experiences will be for others.
We were placed on hold for over and hour to get in touch with someone about them turning off our gas without a notice AND we haven’t missed a payment. What a joke
Can I give them a 0/5? The entire experience with this company was just awful. Is there no regulation in this industry? The final bill we received was $800! 8 HUNDRED. Isn’t that what the deposit is for? We were barely living there for the …
I got charged $147 in fees for my first bill on top of the cost of the gas I used (which was for only 5 days of gas because I had just moved into my apartment). Thankfully after spending an hour on the phone with various different people …
This company is seriously broken and does not care about its customers. First they make you wait 24 hours to give you a window of time that they will be at your location, then they make you wait until exactly the last minute to call you to …
I moved into my new house on Thursday and had everything set up with Citizens for the water and gas to be turned on. When we got to the house, everything was fine – water and gas were both working. However, the next day, someone came and …
They have some how jacked my bill up into an un-understandable mess. $450. Then its another $250 to catch up, then more. Citizens Gas Math doesn’t add up. Everytime I call I get a different number and a different explanation. Sometimes on …
I’ve been nothing but given misinformation since I started contacting this company to try and get utilities turned on for a new apartment I’m trying to move into. Due to this misinformation, I’m expected to pay a deposit I don’t have, after …
I recieved a bill from them advising of a disconnect during COVID outbreak. I’m shocked alot of people have been laid off and unable to pay.. they advised if you needed time to pay from a previous call I made to not worry they understood …
Company hasn’t even sent out my first bill after I moved into my house 2 months.. now I’m forced to wait on hold for over an hour just to try and get my bill.. this company is absolute garbage and it’s a shame we have to use their junk services
can not get an account set up. once they finally set it up they spelled all the names wrong. We had to pay a deposit even thought we have had accounts with them for over 15 years. Although it is a new entity. Talk to them and you have to …
Low score because the technician that came out acted bothered that he had to come out and was very rude on the phone before coming out. Only giving 3 because the customer service tech was very kind. I explained what we were experiencing and …
They have improved on better ways to pay. Also, they will work with you. I Love the kiosk machine is open 24 hours and 365 a day so when my money comes I can pay my bill.
I was not happy with the customer service department when I called on Monday. I was calling trying to resolve my bill and make it right. I had just made a payment 6 days ago but was told if I didn’t agree to your payment plan and pay 100 …
Pretty upsetting that they cut my internet cable and TV cable today digging. Not even my house they were digging at. No respect to trace it back to say hey I cut your cable I’m sorry. Instead had to pay a technician to come out dig it out and replace. Pretty disappointing. Cable was only 20ft long like really.
Our water gradually doubled over the previous year so I called Citizens Energy to see if they could determine what the problem was. While they don’t audit a house for water leaks, the customer service representative, Tammy, suggested a …
Our builder installed new sod on our new construction property in April, when the house was complete, so we had to irrigate a ton to establish the sod. Citizens Energy Group billed us an insanely high sewage bill for the month of April …
BEWARE WHEN YOU MOVE!!!!!
We recently moved and had our mail forwarded; We didn’t realize Citizens doesn’t …
I had an issue just last summer where the company I was renting through had illegally turned my service back on and it’s even in your records the company that took over was supposed to have called or emailed a manager and get back to me …
(Long review here, but warranted)
I can’t speak to the experiences of others, only my own. Generally, we’ve never …
This company is a JOKE. Customer service does not exist. All they do is transfer your call and repeatedly say “I can’t accommodate that.” Rude does not even describe the people who answer the phone. I’m being charged $50 from my apartment …
We had a big leak and we never looked in our bills why, we finally saw our increase from one year to another. Citizens helped out a lot by refunding us and us sending them our work order and total after the job was completed. Good company. Thank you for the help .
Turning off water to innocent families in the winter time, WOW! You guys must feel real powerful. What a disgrace!!! What if it was your family living there? Babies and toddlers!!! You guys are truly a disgrace!!!!
Absolutely Terrible! Literally every mistake they make is somehow your fault. I called citizens gas over a month ago to have my services disconnected because I was moving. I so happen to log into my account today and see if it was actually …
Citizens “voluntarily” changed my gas meter yesterday without notice and left a tag on my door stating I needed to contact them to re-start service. I called immediately (1 hour after the service tech had apparently been there) and was …
“Rude & Non-caring Group” is what their name should be! I placed an online order to have gas, water & sewer started, the next day they asked for a COMPLETE copy of my lease before they would continue. …
Maybe it’s not their fault but maybe it is but I got a paper bill saying one amount, the phone call I was stuck on for an hour said another amount, and when I checked online it said ANOTHER different amount. I tried paying it over the phone …
This company does not deserve it’s customer’s. I have been waiting two days for water to be turned on at my home and paid a bill that was not my bill but two days without water as if people should just go without flushing toilets and being …
I’d give them no star rating if I could. Shut my gas off 10 days before the bill was due. When I called them they told me that due date was for my water bill and they could shut my gas off whenever they wanted. Charged me a $370 deposit on …
Like others have said. I’m going on 4 days without water and they are just rude and apathetic about the situation. No customer service. We had a leak in our main house water valve so our house water we shut off. A plumber can’t fix it …
I was told that after I pay my bill that a Technician would be out to restore my services between the hours of 8am and 11pm. Noone came and the Technician LIED and said that he came and called. That is false because there was NO tags on my …
They’ve done service connection and disconnection in a timely fashion, but that’s the only good thing there is to say. The quality of customer service by phone has been spotty, and they are stingy with doling out payment plans. I maintained …
I spoke with Sue today 7/6/21. In regards to my apartment complex not paying the water bill that is included in my rent. I wanted to make sure b4 I paid my rent that the issue had been resolved. Sue who I could immediately tell had an very …
I wish I could give them a negative star rating! Heartless company!
We recently moved to Indianapolis. We were nervous about our water company being Citizens based on the negative reviews. However, we did not have any issues with starting service at our new address. I put in a request online (several weeks …
NOT a trustworthy company! Watch your monthly bills. Scrutinize all services. This company charged me over $800 one summer. They said I might have a leak but I had them come out and a plummer. No leaks were found. I paid the bill and …
If I could give them negative reviews I would. This is the second time they’ve “accidentally” charged me over 800 dollars and the billing department “forgets” to leave notes, and customer service is unable to tell me why its happening. …
Unbelievable incompetence from this company! I placed an order for gas service at my home on September 22nd. They gave me a confirmed date for service of September 28th and never showed up. Then I called them again on October 10th and …
I wish I could give 0 stars for this company. This is the only utility company out of 4 new providers that I was forced to make a VERY high deposit on the account prior to setup at my new house. On top of that, the person I spoke with was …
I actually had a wonderful experience with them, my water source had a leak and they were speedy and went out of their way to help. I really wish I knew the gentleman’s name who came out to the property today he deserves a raise.
My budget of 5 years at $147 jumped to $307 in one month. The guy on the phone was not very understanding at all, and even kept repeating himself like a child would. The only explanation he kept giving is the budget won’t change, the …
This review relates to my contacts with Citizens Energy both as a home customer and as the employee of a real estate agent that has frequent contacts with this utility’s customer service dept. I call customer service at least 25 times a …
I am no longer my previous apartment and before I moved out, I called them to close my ac and open the new ac . But they still billing me for my previous apartment every months. I had to pay for both and I can’t. Every time when I call they said that was my final bill. But the bill keep coming. Now they are look like such a cheater.
Thanks Citizens! We had a gas outage in our subdivision, we were discussing going down and getting the directions for our water heater and furnace so we would know how to re-light them, got a knock on the door it was Citizens coming by to do it for us! They had everything redone in like 2 minutes, this was much appreciated 💗💗 …
What will it take for them to be accountable? 1st I’m a single person that lives alone. No pool. My water bill was within a dollar or 2 every month suddenly it’s jumps to 4x the amount! They tell me nope it’s real you filled your pool. No I …
They made a mistake transferring water into my name when I just needed gas. Said they would fix it and don’t worry about the bill and late fees until it was fixed. Well, there were late fees, which when I called they told me they could not …
I had a water problem from my Kinetico reverse osmosis system. It was stuck on drain. This problem went on for about 1 1/2 years. I paid the budget each month so didn’t realize my bill was actually over 500 over. From 2017 until 2020 my …
Apparently my wife missed 1 payment of around $200. This was our fault and no fault of Citizens. However, after shutting off our water and taking 4 days to restore it, you don’t think the bill would come to $650. That’s exactly what …
Their help desk is a joke . I got my service turned off while I was gone on military training. I called and told them I paid the service in full from coming back and told her the person taking care of my apartment said I didn’t have gas in …
We had a Citizens tech visit to investigate a potential gas leak. No leak was found, but the gas was shut off anyway. Tech told us our stove was in need of service but was safe to use until repairs were made. He recommended we turn it on …
They are the worst company ever they have shut down my services a few times and asking for a ridiculous amount due and then go few months with out anything due makes no sence? There not helpful at all told the rep i eluld figure it out on my own because she couldnt explain why i owed them BY FAR WORST EXPERIENCE WITH THEM.
Worst utility company ever. I’ve lived in a lot places. Citizen’s is by far the absolute worse. They are ripoff artists in the purest form and I think they should be sued. Got behind on 1 payment (which a lot of people do) so I enrolled in …
When the company has 1.8 ratings it is time to fire it. However there is a monopoly. So looks like whoever has the monopoly enabled needs to get fired. They have 10 day utility turn on time and they dont call when they are coming that day. …
Really terrible customer service when you can actually get through. Constant dropped calls. Refuse to call you back. Crazy high prices and late fees. Send bills to wrong addresses. Dinosaur company trying to survive in the modern world #epicfail
The company keeps charging me for service that’s not clearly shown on my bills. My autopay for this month went through for the amount indicated (supposedly covering adjustments made) and despite the charge and the bill matching up, it shows …
I’d say we had fantastic service with Citizens today. We had the strangest thing happened that lead to us calling them for an emergency service. We smelt an odor which turned out to be a gas leak. We called in and was able to hear from a …
This is the worst utility company. Turn the gas off when we didn’t receive the bill or warning timely. Made us pay the entire bill and reconnection fee and couldnt guarantee when the service would be restored. It’s winter in Indiana. Take a cuenfeo IPL/AES heartless money grubbers!!!!
Made my payment on time.
One week later it was still not taken from bank.
I called to ask why. No real answer but they did charge me a $10 fee for non …
Called the Emergency number for a strong odor (potential gas leak?) The lady on the phone answered quickly and was kind and empathetic. She instructed me on what to do and advised the techncians would be there within an hour. They arrived …
I was able to pay my bill at the kiosk with a little bit of assistance.
One star is being generous I wish there was a way to put this company at a negative based on their employees I have been having service with this company since 2017 and it’s always something they can’t do I asked for my water and gas to be …
Worst sack of s*** company on the earth. Worst customer service I’ve ever experienced. If I didn’t need hot water I would use a space heater just despite them. If I could give 0 stars I would. It’s sad how they can treat you any way they want because they know you can’t get natural gas from anyone but them.
The worst customer service I have ever experienced.. I was on hold for over an hour and than the lady who answered the call almost turned off my current water. So she had the ability to turn off my current water but not remove me from the …
I was out of town for over 4 weeks and turned the water to my house off while I was away. …
Our home had our water shut off despite paying the bill. So far we’ve been waiting 2 days to have it turned back on, and no luck. I’m a landscaper, my wife is a nurse, and we haven’t been able to shower or use our own bathrooms. It’s been like this for the 10+ years that we’ve received service from them.
Don’t you people know how to convert to electric and use less water! I got an electric water heater. Not that expensive. Installed water saving shower heads and toilets. You can do these yourself. Learn people. Take control. Installed all …
If I could give them a half star I would. Received a water bill for $6,000! I was told that we probably had a leak. Someone came out to fix the leak and I sent the documentation to them and they cut our water off for non-payment! I was told …
I would give them zero stars if I could. The customer service is non existent. We had to have our water shut off for a short period of time because of a leak in our water line. They took 2 hours to come out and turn it off. We only needed …
Kudos to the kind gentleman who is in my neighborhood. I snuck up on him b/c we have low water pressure and I had questions. I scared the poor guy when I approached his truck. He said it will be hours before a crew was available to come …
Citizens Gas Dispatch office has TERRIBLE TERRIBLE customer service! I contacted them regarding a tag my tenant made me aware of due to a gas leak. I contacted Citizens immediately (according to the tag and contact number on the tag). I …
The worst utility company in America,unfortunately there is no zero star,they keep adjusting your bill to be high, just because they provide you water and gas,in the winter time you use gas to warm your house the bill is high, but in the …
Last week I called citizen Energy group because I found out I had been paying utilities for two apartment for 5 years so they representative I spoke with refused to give her a name and I asked for an inspector to come out I was again turned …
I would give NO stars if Google Reviews would allow it! I have a commercial account in a residence because we run our business out of our home. What in God’s name is this company thinking not having the appropriate amount of call center …
Never recieve a bill, or email. From other to month, I am clueless of how much they are going to steal. Online? My username or password never work. Each month, I need to reset one of them. Nearly impossible, without an account number. I would say, stay away from them, but you can’t.
terrible customer service! i received a bill that is $210 more than last month because they haven’t read meters since September! Shame on you Citizens! If there was someone else I could get gas and water through I’d change in a heart beat. …
Prior to moving into our new home, we called to get the gas cut on. The second day of move in, someone was supposed to come and turn it on. They called and left a voicemail saying they were 15 minutes away, at that time we had maintenance …
DO NOT USE – their customer support is basically non-existent and their team members are incredibly rude. I try to be a patient person but your patience will be tested if you have the unfortunate luck of dealing with this terrible company. So chaotic.
I called about a gas leak and Kyle came out in an timely manner! Kyle was very thorough and is a true life saver! You’re the BEST
Citizens energy group despises the citizens of this community we are an amount and account number to this company. don’t care about providing a service to us because we have no choice.They can even add to your balance whenever they want. I …
I check my emails everyday. I don’t have instant payment set up because i have roommates and we split the bills so i didn’t want it instant paying without knowing how much was coming out. I stopped receiving bill notices in january. my last …
Takes an hour on hold at absolute minimum to reach someone. They’ve admitted to literally making up the amounts on my bills, have been caught deleting records of my calls, and I have been trying to get them to replace my gas meter for 2 months now, and apparently now they’ve rescheduled me to 2 months from now.
I live in a rental home and when I moved I transferred gas into that address. Upon moving in, we found out the landlord paid for gas/water. Mind you, this is in the dead of winter a couple days after Xmas. Just in case, I emailed Citizens …
IF YOU NEED ASSISTANCE READ THIS- I only gave 1 star because of the person I spoke to today, she would have gotten 10 stars. I am mad and upset with this company. I have always paid my bills on time. I was never late, but when I needed …
Worst company in the world they legit didn’t bill me for months move into my house and never got a bill from them and website was not working for me and when they finally gave me the bill my bill was over $1000 the day they gave me the bill …
It is actually shocking how little a GAS company knows about gas. It took my plumbing contractor 4 visits to my house just for Citizens to finally realize the issue was with their gas meter and not my plumbers ability to connect pipes. You …
We had Best Buy install a washer & dryer on May 27, 2022 and coming back from work the house smelled like gas. It was close to midnight and we called Citizens Energy Group, they sent someone as soon as they could. Weston O’Connor did such …
Zero stars, could have blown us all up today. They came out to install a gas meter at our house today. Wasn’t long before my neighbors were calling me saying they were on their porch and could smell gas. I came outside and could smell it …
Is there a way to talk to someone in high leadership other than customer service rep. Potentially I would like to file a smalls claims court suit for neglect of customer and priority…..0 STARS
Horrible customer service tried to pay my bill over the phone since I couldn’t pay online asked for help on how to pay in installments and ended up taking all the money in my account and overdrawn.
The worst ppl ever But Hey They Keep Helping Me With My Lawsuit On Citizens Gas Voice recording Always work They Dont Call To Let U Know The Ppl Coming Very Disrespectful But Me An Lawyers Got An Good Case With Them Thanks To Voice …
Had to call 4 times for an emergency because our water kept on leaking in the front yard. We had them fix our water leakage twice now.
They are out to make a profit .They charge you deposits to get your gas on and then don’t apply it to future bills .I feel like if you make on time payments for a certain amount of time that the deposit should never applied to the account …
Had gas service at a rental home. When leaving this residence, I tried to turn off my gas on my final date at the rental. I was informed I couldn’t turn my gas off, because the new renter has put in a request to start service, and that I …
This place is a joke, they cut your gas off the day the bill is due, one person will tell you one thing, and then you do what they ask, but get stuck talking to another person who is just completely not willing to help or understand. Paid …
Very poor customer service. Trying to get a hold of someone is very difficult. Then the soonest they’re able to give you service is 6 days out. This company is a joke and can’t believe this is the only company around Indianapolis area that’s providing water services.
I set up for automatic deduction because I am constantly out of town and have everything direct pay. They give me no notice and shut off my water even though automatic deduction was established. Still waiting for an explanation.
0 stars if I could. Telling me I was an unauthorized user and had water turned on outside of citizens when THEY were the ones who turned my water on after I switched accounts. Now, they took my meter out and I have to go 5 DAYS WITHOUT …
I will start with the one positive that this organization has going for it. Their employees seem to be very polite and carrying. Unfotunately, Citizens Energy does not seem to be a very carrying or honest company. First off, they do not …
WATCH your billing. I found out thru calling not receiving a bill that the computer made a glitch and caused the gas company from not charging me for water and sewer for 6 months. I have been with the gas company for over 30 years and then …
Never has a review went from 1 to 5 stars. That is until I experienced the customer service at Citizens. Some weeks back, I signed up for NEW water and sewage service at our address in Indianapolis. Unfortunately, when signing up for the …
Grandparents are on a fixed budget as all seniors are. Their water bill stayed constant around $40 to $50. Jumped last month close to $270! Called to see what’s up, they don’t care! Typical big business!
Absolutely terrible automated customer service robot. Zero help with transferring services I scheduled my new rental to be turned on the day I moved in & 2 days later it’s still not on. But they sure did shut the gas and water off at my old …
Awful service. We were informed through a flyer on our door that we needed to pay our bill (even though we had autopay setup for the past 2 years, suddenly it isn’t working). Called in that day and got our account attached to pay. 5 days …
My gas and water have been off for months even tho they are off they still charge you. Now I have paid it off my water is on but they won’t turn my gas on and won’t give me a definite reason why. All they say is get a plumber. Very rude …
I called to transfer services to new owner of my home and got the rudest customer service rep. I was interrupted and told, “We don’t do that, ma’am. The new owner has to call in.” To which I responded, “I was told by the agents this is the …
Had an issue with auto pay getting setup and thought my bill was being paid. Turns out it wasn’t being paid and gas and water were turned off on a day where the low was going to be 30 degrees. No phone call, no email, no front door …
With a new home build they shut the water off without notice due to an issue transferring the account from the builder, and said they couldn’t get it turned on for nearly a week. After numerous calls and promises that a “supervisor would …
Called to cancel my service due to moving. I gave them our new address but they stated bills would start going to the new address immediately instead of just for our final bill which is ridiculous but I made it work. Fast forward, they …
I have recently bought a home. And needed the gas turned on. The Citizens Energy Group employee (Profesional) Did his job efficiently and easily. And I was telling him about the sewage problems I was having with my new home. And he went …
I just activated service with them and we’re already off to a rough start. After starting an account I was transferred to their payment system. This is where they truly shine at being poorly run. …