Citizens Gas Fuel Company provides Water Heaters, Generators, Garage Heaters, Natural Gas Line, Appliance Repair and 24 Hour Emergency Service to the Adrian, MI area. See more
Zero stars. My mother had passed away and I’m officially moving into the new home and they want me to pay for my mother’s gas bill even though I have not lived there. The lady blantly said my mother’s passing is not her issue and that I’m …
They were understanding and willing to transfer my budget amount from one apartment to the next when changing units. I heat 3 levels and I don’t pay very much a month.
Neve thought I’d love paying a bill but I love going in here to pay my bill lol ladies are always soo nice .. any issue I’ve had they have always helped with a great attitude n very polite …
I’ve had great service and always pleasant representatives. My bills were sporradic in delivery, so I was never sure about my due dates. Thankfully I could pay online. Moving and will miss being a patron.
• Sent me a shut of notice instead of sending me an invoice.
• Very rude customer service when I called to make payment.
• Their online bill pay is nearly impossible to use most of the time and …
Informed them of gas leak, they ck, and said it was under ground and nothing to worry about, and I was on the budget plan cause I’m a senior on a fixed be income, I had built up a nice surplus on my account for emergency, and I had to have …
Very friendly personnel in the office as well as on the phone. If you have problems with your bill. They spend extra time on it until they find what the problem is. I can’t say I like the amount I have to pay every month. But if I want heat and to cook. I really don’t have any other choice but to pay it.
Watch your bill, they like to sent shut off notices instead of invoices as well as claim that you didn’t pay when you did forcing you to take time to show the prof. Staff is rude and likes to treat everyone as if no one ever pays their bills even when they have been proven wrong.
I was given two different accounts for two different addresses. When I set up the auto pay my money was being taken out for the wrong house. After learning this I brought it to their attention. I was told that the situation would be handled …
Stay away at all available costs, as I will be doing so. This place has absolutely the worse customer service I have dealt with, 100%. Cant pay due to THEIR system being down? No problem they will turn off your gas after multiple attempts. …
My Furnace quit working. It would respond to the thermostat, but could not light. I check the few things I knew how to check, but could not get it to work reliably. I call the Citizens Gas Office to schedule service. The woman who answered …
This place has the worst service in adrian! Staff is not helpful and tried to over charge my mother and take her heating credit and not send her a balance until they was called out on it, I recommend consumers energy cause that’s probably only other choice in Adrian
I understand it takes 3 days for bill pay. I DONT understand is I did bill pay on the 11th for 150.00 and even after 3 days my payment wasnt taken out until yesterday!!!!!!! Now my bank account is in the negative because the payment wasnt …
Unfortunately no 0 star exists on here or id give them that. I’ll spare you my story but unfortunately in Adrian we are monopolied by this company, unless you want to convert to propane and use suburban. The problem with that is they think …
As a night shift worker, my favorite thing is when this company blocks me into my driveway to cut open the street and dig with a bulldozer at 9am. Because 9am with no warning and 2 hours of sleep for me is exactly what I wanted to deal with.
STILL a difficult to impossible process to try to pay your bill!! How?! With the advances in technology, WHY is it impossible to pay your bill online? I literally have no trouble paying any of my other bills online, by phone, or in person. …
Zero stars. My mother had passed away and I’m officially moving into the new home and they want me to pay for my mother’s gas bill even though I have not lived there. The lady blantly said my mother’s passing is not her issue and that I’m …
People and Service
Friendly people
My gas co.
Expensive as f
Nice environment
Fast and friendly
website to pay online is not working!!!!!
Local natural gas provider.
Got to pay the bills Friendly people
Every one is friendly and helpful
Rude people, mess up bill often
It’s a local gas company.
Gas
Always friendly costumer sevice .
Very good company
Great ppl help out anyway thay can
Love having their help when you need it….
I stay warm because of them. Haha
Very rude phone staff
But great service and repair technicians
For all of our gas needs citizens is here for us. Thank you citizens.
Friendly staff that took care of my needs. Awesome service department.
they are rude on the phone should be let go if you don’t like your job then quit!!
Reasonable company who generally seems to be very helpful to its customers and quickly addresses issues.
Walk up office is closed, website is hard to navigate, and the CSR on the phone was extremely rude
I called to schedule payment and rep was nothing but nice. Made a bad day more tolerable. Thanks
Excellent group of employees and they do good work to keep there customer,s safe!
Service man was great explained what was wrong had to order part,cleaned up and was very pleasant
They were understanding and willing to transfer my budget amount from one apartment to the next when changing units. I heat 3 levels and I don’t pay very much a month.
Neve thought I’d love paying a bill but I love going in here to pay my bill lol ladies are always soo nice .. any issue I’ve had they have always helped with a great attitude n very polite …
Always a pleasure to deal with. I have found the customer service reps to be pleasant, respectful, understanding Professional and courteous.
They know the meaning of COLD. I’m sitting here on April 20 with no heat. It’s 36 degrees inside my house. Fossil fuels are over.
I’ve had great service and always pleasant representatives. My bills were sporradic in delivery, so I was never sure about my due dates. Thankfully I could pay online. Moving and will miss being a patron.
• Sent me a shut of notice instead of sending me an invoice.
• Very rude customer service when I called to make payment.
• Their online bill pay is nearly impossible to use most of the time and …
Informed them of gas leak, they ck, and said it was under ground and nothing to worry about, and I was on the budget plan cause I’m a senior on a fixed be income, I had built up a nice surplus on my account for emergency, and I had to have …
Very friendly personnel in the office as well as on the phone. If you have problems with your bill. They spend extra time on it until they find what the problem is. I can’t say I like the amount I have to pay every month. But if I want heat and to cook. I really don’t have any other choice but to pay it.
Watch your bill, they like to sent shut off notices instead of invoices as well as claim that you didn’t pay when you did forcing you to take time to show the prof. Staff is rude and likes to treat everyone as if no one ever pays their bills even when they have been proven wrong.
I was given two different accounts for two different addresses. When I set up the auto pay my money was being taken out for the wrong house. After learning this I brought it to their attention. I was told that the situation would be handled …
Stay away at all available costs, as I will be doing so. This place has absolutely the worse customer service I have dealt with, 100%. Cant pay due to THEIR system being down? No problem they will turn off your gas after multiple attempts. …
My Furnace quit working. It would respond to the thermostat, but could not light. I check the few things I knew how to check, but could not get it to work reliably. I call the Citizens Gas Office to schedule service. The woman who answered …
This place has the worst service in adrian! Staff is not helpful and tried to over charge my mother and take her heating credit and not send her a balance until they was called out on it, I recommend consumers energy cause that’s probably only other choice in Adrian
I understand it takes 3 days for bill pay. I DONT understand is I did bill pay on the 11th for 150.00 and even after 3 days my payment wasnt taken out until yesterday!!!!!!! Now my bank account is in the negative because the payment wasnt …
Easy to sign up for service. Everyone is friendly and helpful.
Unfortunately no 0 star exists on here or id give them that. I’ll spare you my story but unfortunately in Adrian we are monopolied by this company, unless you want to convert to propane and use suburban. The problem with that is they think …
Why is the place still in business? The staff is totally rude. The service techs are incompetent. Please, any fuel company, come in and take over.
As a night shift worker, my favorite thing is when this company blocks me into my driveway to cut open the street and dig with a bulldozer at 9am. Because 9am with no warning and 2 hours of sleep for me is exactly what I wanted to deal with.
STILL a difficult to impossible process to try to pay your bill!! How?! With the advances in technology, WHY is it impossible to pay your bill online? I literally have no trouble paying any of my other bills online, by phone, or in person. …