Krista in the loan department at the location off Marsha sharp, it took her 5 minutes to fix something nobody could do for almost a month. I can’t express how much she helped, and she did it all with a smile on her face. City bank as a whole gets the 3 ⭐️ ⭐️ ⭐️. Krista alone gets ⭐️⭐️⭐️⭐️⭐️
I’ve been waiting in the drive through line for literally 30 minutes now. As soon as I move to a different line the other line goes. Now I’ve been in this line for 10. Absolutely ridiculous. Very pissed off.
Need Tags? This is the place! I expected to be there all day to get tags for the car and I was in and out in 10 mins. Can’t beat that! And the people were very friendly and helpful. Bonus!
Ive been with this bank for yrs and ive never had a issue until now long story short i was told if i gave a company one time authorization to use my debit card to make a payment that, that pretty much gives that particular company the right …
The outside may seem plain but its beautiful on the inside. All the workers were friendly and courteous. I definitely recommend this location. If I’m not mistake it’s the Lubbock headquarters anyway.
I have a Venmo account and I selected instant transfer to my card. Whenever I checked on my account it said that the money was there but was still “pending” one day later.
I don’t even want to give y’all one star. They chose to close my account and don’t have to tell me a reason why. Well I happened to be out of state. I can’t do anything with my account and have no access to my money until I get back in …
We needed a loan for a home improvement project, but needed help deciding what was best for us. The staff was very knowledgeable and patient with us. They walked us through each step and it was quick and easy. Now on to “demo day” !!!!
I’ve been with City Bank for 15 years and I refuse to bank with anyone else. Their customer service is top notch and always have the friendliest staff. Highly recommended!
They are the only chain of banks that I have ever been to who asks me to remove my hat to enter the building used to do business here years ago and even though they knew me they still requested hat removal. I also stopped accepting checks …
The man sitting at the front checking people in was extremely rude. As soon as I told him I didn’t have an appointment he rudely told me they couldn’t help me till next week. Which is fine I understand it’s by appointment but no need to be rude. Throughout the rest of our conversation he continued to be rude.
I’ll be closing my account soon. Their online banking is an absolute mess. It takes four or five steps just to get past all their security procedures and half the time it doesn’t work at all. They also change their policies a lot without …
I have a no fee, interest earning checking account and also have used most of their services for many years. They are local, friendly people and service is fast. Unlike most banks, they do not charge to cash a check on an account there, …
Despite advertising that they are a small town bank they have the attitude of a larger bank. I’ve been banking with them for the last ten years and their customer service is abysmal. We had issues with getting a mortgage with them, and …
Update: They have done a better job keeping the area clean and trees trimmed.
————————–
Not a neighborly business! The front and sides of the business looks beautiful …
Initially I was very disappointed in a recent development with City Bank. I voiced my opinion via a review. Following that review City Bank reached out to me and adequately resolved my issue, reversing any negative sentiment I had from my …
The quality that sets City Bank apart from other banks in the area, is the customer service! City Bank takes the time to ensure that every customer feels that all of their financial needs are taken care of while receiving a great customer experience.
A review for City Bank as a whole;
Horrible customer service. Account was frozen due to “suspicious activity” from autopay accounts that have been routinely billing me for months. Tried calling …
Well my my wife and I have used this bank for a while now, 20 years for my wife and around 10 for me. This bank is a hit and miss with customer service. When we first try to get our first loan with them to purchase a house it was like …
Erika was very easy to work with, very friendly and very helpful. We enjoyed meeting her and look forward to doing business with City Bank in the future. 😊 …
What a wonderful personal bank. Their team and tellers are so personal and remember your name! How amazing is that. If you’re looking for a great bank with small town service, look know further.
Best bank in town, Period. Customer service is second to none, and it is all LOCAL. Everyone is super friendly, and I’ve honestly never had a bad experience working with the folks at City Bank. They go above and beyond to make sure your needs are met, no matter how big or small.
My wife and I recently opened a checking account at City Bank in College Station, TX so we could purchase some international currency. Rachel helped us set up the account and did the currency purchase too, she was outstanding. Rachel was …
So my car got picked up, even though Ibset up payment arrangements, but that really wasn’t the issue, when I asked Omar where my car was he said he would tell me once I made the payment in full. So I wasn’t able to get anything out the car, …
I ask your manager is I could show him options on an electricity provider and he was amenable. I opened and account to receive my commissions. Your manager chose someone else to work with so I closed the account. The the manager told me I never opened an account. I closed the account Johnny St.Clair
I had the pleasure of speaking with Anessa (I hope I spelled that right) about an overdraft fee. She was so kind and patient with me. It went beyond customer service, you can tell she genuinely cares about people. I wish I could thank her again. She truly is amazing and City Bank is lucky to have her!
(Translated by Google) Excellent attention and service
(Original)
Excelente atencion y servicio
Krista in the loan department at the location off Marsha sharp, it took her 5 minutes to fix something nobody could do for almost a month. I can’t express how much she helped, and she did it all with a smile on her face. City bank as a whole gets the 3 ⭐️ ⭐️ ⭐️. Krista alone gets ⭐️⭐️⭐️⭐️⭐️
Great thanks
Friendly and helpful staff.
Easy access to multiple services
Love this bank very friendly
The staff was very knowledgeable and thorough with us
Easy parking. Always feel welcome and everyone is helpful and friendly.
This bank worked with me when I had a major issue, so I think they deserve some credit.
good service good knowledge
I’ve been waiting in the drive through line for literally 30 minutes now. As soon as I move to a different line the other line goes. Now I’ve been in this line for 10. Absolutely ridiculous. Very pissed off.
Jessica, Is great at getting things done in a timely manner which is so important in the home buying process.
To apply a loan I don’t recommend anyone to go there I’ve been trying 2 times
Great staff,friendly and helpful.
Need Tags? This is the place! I expected to be there all day to get tags for the car and I was in and out in 10 mins. Can’t beat that! And the people were very friendly and helpful. Bonus!
Ive been with this bank for yrs and ive never had a issue until now long story short i was told if i gave a company one time authorization to use my debit card to make a payment that, that pretty much gives that particular company the right …
The outside may seem plain but its beautiful on the inside. All the workers were friendly and courteous. I definitely recommend this location. If I’m not mistake it’s the Lubbock headquarters anyway.
City Bank is very easy to work with. Much preferred over the large national banks.
I have a Venmo account and I selected instant transfer to my card. Whenever I checked on my account it said that the money was there but was still “pending” one day later.
Such a great attention. Totally recommended
I don’t even want to give y’all one star. They chose to close my account and don’t have to tell me a reason why. Well I happened to be out of state. I can’t do anything with my account and have no access to my money until I get back in …
They were very nice and professional I was very impressed
Here’s what a local bank will do that the big banks never do: They actually called me when they noticed I was having trouble. …
We needed a loan for a home improvement project, but needed help deciding what was best for us. The staff was very knowledgeable and patient with us. They walked us through each step and it was quick and easy. Now on to “demo day” !!!!
I’ve been with City Bank for 15 years and I refuse to bank with anyone else. Their customer service is top notch and always have the friendliest staff. Highly recommended!
They are the only chain of banks that I have ever been to who asks me to remove my hat to enter the building used to do business here years ago and even though they knew me they still requested hat removal. I also stopped accepting checks …
The man sitting at the front checking people in was extremely rude. As soon as I told him I didn’t have an appointment he rudely told me they couldn’t help me till next week. Which is fine I understand it’s by appointment but no need to be rude. Throughout the rest of our conversation he continued to be rude.
I’ll be closing my account soon. Their online banking is an absolute mess. It takes four or five steps just to get past all their security procedures and half the time it doesn’t work at all. They also change their policies a lot without …
I have a no fee, interest earning checking account and also have used most of their services for many years. They are local, friendly people and service is fast. Unlike most banks, they do not charge to cash a check on an account there, …
Despite advertising that they are a small town bank they have the attitude of a larger bank. I’ve been banking with them for the last ten years and their customer service is abysmal. We had issues with getting a mortgage with them, and …
Update: They have done a better job keeping the area clean and trees trimmed.
————————–
Not a neighborly business! The front and sides of the business looks beautiful …
Initially I was very disappointed in a recent development with City Bank. I voiced my opinion via a review. Following that review City Bank reached out to me and adequately resolved my issue, reversing any negative sentiment I had from my …
The quality that sets City Bank apart from other banks in the area, is the customer service! City Bank takes the time to ensure that every customer feels that all of their financial needs are taken care of while receiving a great customer experience.
A review for City Bank as a whole;
Horrible customer service. Account was frozen due to “suspicious activity” from autopay accounts that have been routinely billing me for months. Tried calling …
Well my my wife and I have used this bank for a while now, 20 years for my wife and around 10 for me. This bank is a hit and miss with customer service. When we first try to get our first loan with them to purchase a house it was like …
Erika was very easy to work with, very friendly and very helpful. We enjoyed meeting her and look forward to doing business with City Bank in the future. 😊 …
What a wonderful personal bank. Their team and tellers are so personal and remember your name! How amazing is that. If you’re looking for a great bank with small town service, look know further.
Very friendly and accommodating. Very nice people working at this bank. They provided everything I needed in a professional and prompt manner.
Best bank in town, Period. Customer service is second to none, and it is all LOCAL. Everyone is super friendly, and I’ve honestly never had a bad experience working with the folks at City Bank. They go above and beyond to make sure your needs are met, no matter how big or small.
Does any of your City Bank Branches have a Texas DPS Office with the Bank where I can apply for and get my Texas State ID???
My wife and I recently opened a checking account at City Bank in College Station, TX so we could purchase some international currency. Rachel helped us set up the account and did the currency purchase too, she was outstanding. Rachel was …
So my car got picked up, even though Ibset up payment arrangements, but that really wasn’t the issue, when I asked Omar where my car was he said he would tell me once I made the payment in full. So I wasn’t able to get anything out the car, …
I ask your manager is I could show him options on an electricity provider and he was amenable. I opened and account to receive my commissions. Your manager chose someone else to work with so I closed the account. The the manager told me I never opened an account. I closed the account Johnny St.Clair
I had the pleasure of speaking with Anessa (I hope I spelled that right) about an overdraft fee. She was so kind and patient with me. It went beyond customer service, you can tell she genuinely cares about people. I wish I could thank her again. She truly is amazing and City Bank is lucky to have her!