(Translated by Google) How can I get my invoice sent to me by email? I urgently don’t get to the mailbox and it’s time to pay someone help me I don’t speak English I just moved help me please I appreciate it …
My bill is way over priced it has been running 164.00 with air on and now it is 209.00 and I haven’t done nothing different I am on low income and it is hard to live out here paying those kind of bills
When I called to inquire about an outrageous bill on a vacant house they were rude. I seemed to inconvenience them. It’s a monopoly. I wish another utility company would come in to Anderson.
Someone up there needs to learn how to do math cause I’m not stupid and I am well aware of the payments that have been paid and then you tell me that payments that have been haven’t been. Please get it together in there.
The people at the office are rude and don’t deserve theyre job and they always have power outages and take hours to fix it sounds like they need to upgrade their power lines, transformers and hire more help.
Rude , sent me a bill from 3 years ago saying it was never paid had to pay it within three weeks or they were going shut my electric off… fought with them about it … did nothing … electric got turned off…. moved to Muncie
Rude staff, always messing up your bill & claiming it is YOUR fault/problem. Would rather stand around laughing instead of helping the next person. Do not recommend.
Calling me a witch calling me other names what place does this what places uses people and charge you for you not living in the 0pace and charge you for someone else stuff what kind of people you have working for you.
They have no competition, so they charge what they want, add fees Willy nilly, and if you call to complain will transfer you to people who are not there then not pick up when you call. Good luck dealing with them.
Just moved to the area went in there to have the lights put in my name, got the rudest customer service ever!! Told me I needed a full background check on where I used to live!! cost me between 150$/400$ deposit!!
I would give no stars they are a bunch inconsiderate people that don’t care about people my mom is on a nebulizer a medical alert device that CANNOT be shut off but theybendwd doing it anyway oh not to mention she has paper from the doctor …
I was on the phone for 20 minutes cut off called back and left. A message didn’t call back but started call 9 am to 4 pm no answer but still charged twice maybe someone’s be there tomorrow right
I just called to inquire on transferring the utilities into my own name, and the representative was very rude, and not helpful at all. Not a good experience, and I’m not looking forward to dealing with them now.
Well, I have read all of these reviews while I was waiting to talk to a customer service rep and so I was really nervous when I started talking but Missy listened and was very nice and helped me to figure out the problem and assured me that everything was okay. Thanks Missi! You Rock!
These people are rude and disconnect you without notice when you aren’t even a whole month late. I would also like to know why I pay taxes on drinking water not that I would drink anderson water. With the old lead pipes and the prescription drugs that I have heard are in the water. If I could give negative stars I would.
When I disconnected my service I was told my deposit should cover my last bill and I’d receive a bill by mail if it didn’t I waited and nothing came. Then a YEAR LATER I get a collections notice for a bill I NEVER EVEN KNEW OF. …
I was told that my utility would be back on Tuesday the thirteenth of April (yesterday) if the order was put in before 4 p.m. it is now 4:17 a.m.the 14th of April and isn’t yet on😡 …
Not a place to get a solution/most of them are mean and rude! since it is the only place to get my utilities I’m stuck. It’s been my decision to pay whatever they charged me fair or unfair to just pay online
This place doesn’t even deserve one star they’re extremely rude make smart remarks and think they can talk to people however they like please don’t let people get away with stuff like this you deserve every bit of respect that’s given in …
Wouldn’t even give one star. Sat in line for an hour and a half to be given a piece of paper to fill out and for them to send me back in line just to give them the said paper. You would think they would come up with a better solution. Super unprofessional and inconvenient. Wouldn’t go there if I didn’t have to.
It is worse electric company I have ever seen!! Ever scent they Changed there on-line program everything is mess up they overcharge you every mouth.I paid bill in full last mouth over phone in full still get charge for more money. Now how does that work! ! I
Out of the 6 years total I have dealt with unprofessional office, I FINALLY met an amazing woman by the name of Tina. She is the ONLY person I have EVER dealt with that was not only nice, she was sweet, compassionate, actually cares & was very helpful! 5 stars for HER.
These people are TERRIBLE. I will never buy another home inside their domain. We have had issues with making our bill and instead of giving us some time to fix the problem, they shut us off 4 days before Christmas. WOW, they are not only rude, but Scrooge must be at the helm.
I just got off the phone with them. Took them almost 30 minutes to answer the phone. In those 30 minutes I could have watched my favorite show before work. The person I spoke to was nice but the company sucks. And they screw my parents over so much.
Very rude people. I was 44 cents from fully paying a 500 bill and they shut me off over 44 cents. When I called I was told they were retiring soon and it wasn’t her problem. You can tell there is a lack of training in customer service and employment there must be heavy with nepotism.
Anyone who gave more than one star is clearly a family member. This place is the worst. I’ve now moved away, thank goodness! If you have the ability to go anywhere else, DO IT! I would rather call Comcast 5 times then to call Anderson utilities once!
there is a leak on my block causing brown water….they said they are working on it it may be an hour or two until water turns clear again….however they need to shut water off completely if that is the case to prevent accidental exposure …
I have say this is the rudest place i ever deal with, and it must be a miserable place to work by the way they treat customers, they should teach them how to treat customers and maybe be more polite, so i pay for my service lady was rude …
I don’t even want to give them one star. I would like to give them -100 stars. I am moving into a new house, they only have the drive up window because of Covid-19. However, they close at 5pm. Me and my significant other work until 4!!!! We …
I wouldn’t even give them one star! Hate this place! Rude people and always the same story… well there’s nothing we can do to help. I think it’s a bunch of bull they go by ones credit and that’s how they decide on deposit. I’m sorry but …
I just moved here and i called them early Friday morning 2-15-19 to get the Utilities in my name. They stated that I needed to come in instead and fill out an app. They were extremely rude and told me that I wasn’t able to get my lights or …
Will not work with you and will turn off your water and power during the winter when the temperatures get below freezing. Must have gotten a whole new staff or administration or both because they use to actually care about the people of …
We had zero problems getting our services turned on and paid a standard deposit of 175. We have excellent credit and did everything over the phone with autopay. Never a problem. The lady was great on the phone as well. Keeping my fingers crossed.
I accidentally paid a bill online twice. I called and got a lady named Tina. She was so nice! Amazing customer service with her! She is by far the nicest person working there! I hope I only deal with her from now on!
Dont want to even give them 1 star, I am not please at all the last time I moved and shut my utilities off I went up there to make sure I had nothing else due or to pay about 2 or 3 weeks after and they told me no we do not have anything …
Have to say one of the rudest services I’ve ever dealt with. I call and talk to someone who helped me set up a payment plan, but a week after that call note telling me I’m being disconnected, when I call them up to find out what’s going on …
They need to pay their security guard more. Office doesn’t give a flying F how many people are in line waiting on them. I called, waited 45 minutes to be told “I can submit everything online and the forms are downloadable in the website”. …
Called them about opening an account and I can’t even believe how rude they were. Instead of answering professionally I got a rude hello like I was an inconvenience. Once they told me how much a deposit was going to be to even open an …
I had a rough start with Anderson utilities when I first moved here a year ago. When they told me my deposit and that it had to be paid in full up front otherwise I wouldn’t have water or electricity I was shocked. I asked to speak with the …
When I tried to pay my bill it was inserting payment amount which was over 100 $ higher than my actual bill. The system would not let pay my bill amount. I guess I am going to have to waste time by being put on hold when I call to pay my …
Rudest people inside I ever have to deal with!! Truly just try pay them 1st above all bills just so I don’t have to deal with them…just to get them turned on you go through hour investigating you … Like I have my deposit the full amount …
I have been on hold for over a half hour and have had time to review every. single. review. and im still holding. any time I have been to the office or talked to someone, they are rude. they charge far more than any company I have ever used …
Power been out for 7 hours … totally not understanding…we pay high utility bills. It’s only sprinkling no accidents in the area. But let us not pay that bill…The worst city to live in because there is only one light and power company…
My experience was good! I went to the office in person and the employees were very kind. Yes, it takes a little patience because they still use paper forms, but all in all a very positive experience for me!
This organization is stuck in the 80’s and has not adopted or accepted the use of technology in any way shape or form. You still have to fill out a paper application and come in to show id etc. This is after you sit on hold for about 30 …
If it were possible, I would rate 0 stars. I have lived here just under a year, and my power has gone out more times in less than a year, than it has anywhere in my entire life. And I grew up poor. This is the worst place I have ever lived …
In August 2021 I purchased numerous rental units in anderso. The city utility dept. was one of my first stopped. Yes took a little time to get utilities turned over but the personal were extremely helpful. I have had a few billing issues …
(Translated by Google) How can I get my invoice sent to me by email? I urgently don’t get to the mailbox and it’s time to pay someone help me I don’t speak English I just moved help me please I appreciate it …
Are they open tomorrow
They rip people off
Absolute awful experience with awful employees
No that many people working to help…
Fast and friendly
very rude and dont really care about anything
We need a BETTER SERVICE, customer service SUCKS, and HORRIBLE office & workers
This place is a joke been shut off twice now in the same month.. Now how that work
This place has almost zero empathy when you have a situation come up and need help.
Calling them was the worst experience ever. So rude.
Cuz I keep my electricity on for the things that I love
over priced and with no competition you are kind of at their mercy- whch they dont have any
I just love the people at Anderson city utilities, they are amazing!!!
Congratulations on your less than 2 star review.
Very hateful! I get that you are short staffed but so is everyone else!! Just trying to get service set up. Wow!
They take forever to answer then are rude when they do . It’s ridiculous hire more people and if you’re so unhappy get a new job!
The lady was rude. Extremely rude. Must be so unhappy with every aspect in her life.
My bill is way over priced it has been running 164.00 with air on and now it is 209.00 and I haven’t done nothing different I am on low income and it is hard to live out here paying those kind of bills
They are scamming ppl they make u pay a deposit whn u already have service if its cut off and a reconnect fee
When I called to inquire about an outrageous bill on a vacant house they were rude. I seemed to inconvenience them. It’s a monopoly. I wish another utility company would come in to Anderson.
Someone up there needs to learn how to do math cause I’m not stupid and I am well aware of the payments that have been paid and then you tell me that payments that have been haven’t been. Please get it together in there.
They are greedy and lie constantly. I was told I never paid an outstanding bill. Wasn’t true as I have receipts.
06.10.16
High School rented the auditorium for their graduation. The speaker system sucks and the AC wasn’t on. 2,000 plus people in June and NO AC???
The people at the office are rude and don’t deserve theyre job and they always have power outages and take hours to fix it sounds like they need to upgrade their power lines, transformers and hire more help.
Rude , sent me a bill from 3 years ago saying it was never paid had to pay it within three weeks or they were going shut my electric off… fought with them about it … did nothing … electric got turned off…. moved to Muncie
Rude staff, always messing up your bill & claiming it is YOUR fault/problem. Would rather stand around laughing instead of helping the next person. Do not recommend.
Calling me a witch calling me other names what place does this what places uses people and charge you for you not living in the 0pace and charge you for someone else stuff what kind of people you have working for you.
They have no competition, so they charge what they want, add fees Willy nilly, and if you call to complain will transfer you to people who are not there then not pick up when you call. Good luck dealing with them.
We pay them a bunch of money every week. they keep us in supply of grid power, and city water.
2 stars …
Customer service skills don’t even exist. Beyond RUDE every time we’ve had to deal with them. Hate this “company”
Just moved to the area went in there to have the lights put in my name, got the rudest customer service ever!! Told me I needed a full background check on where I used to live!! cost me between 150$/400$ deposit!!
I would give no stars they are a bunch inconsiderate people that don’t care about people my mom is on a nebulizer a medical alert device that CANNOT be shut off but theybendwd doing it anyway oh not to mention she has paper from the doctor …
I was on the phone for 20 minutes cut off called back and left. A message didn’t call back but started call 9 am to 4 pm no answer but still charged twice maybe someone’s be there tomorrow right
I just called to inquire on transferring the utilities into my own name, and the representative was very rude, and not helpful at all. Not a good experience, and I’m not looking forward to dealing with them now.
Well, I have read all of these reviews while I was waiting to talk to a customer service rep and so I was really nervous when I started talking but Missy listened and was very nice and helped me to figure out the problem and assured me that everything was okay. Thanks Missi! You Rock!
These people are rude and disconnect you without notice when you aren’t even a whole month late. I would also like to know why I pay taxes on drinking water not that I would drink anderson water. With the old lead pipes and the prescription drugs that I have heard are in the water. If I could give negative stars I would.
When I disconnected my service I was told my deposit should cover my last bill and I’d receive a bill by mail if it didn’t I waited and nothing came. Then a YEAR LATER I get a collections notice for a bill I NEVER EVEN KNEW OF. …
I was told that my utility would be back on Tuesday the thirteenth of April (yesterday) if the order was put in before 4 p.m. it is now 4:17 a.m.the 14th of April and isn’t yet on😡 …
Not a place to get a solution/most of them are mean and rude! since it is the only place to get my utilities I’m stuck. It’s been my decision to pay whatever they charged me fair or unfair to just pay online
This place doesn’t even deserve one star they’re extremely rude make smart remarks and think they can talk to people however they like please don’t let people get away with stuff like this you deserve every bit of respect that’s given in …
Jacinda is super friendly and very helpful. It was easy to get set up and started for my son and his girlfriend. Thank you
Wouldn’t even give one star. Sat in line for an hour and a half to be given a piece of paper to fill out and for them to send me back in line just to give them the said paper. You would think they would come up with a better solution. Super unprofessional and inconvenient. Wouldn’t go there if I didn’t have to.
It is worse electric company I have ever seen!! Ever scent they Changed there on-line program everything is mess up they overcharge you every mouth.I paid bill in full last mouth over phone in full still get charge for more money. Now how does that work! ! I
Out of the 6 years total I have dealt with unprofessional office, I FINALLY met an amazing woman by the name of Tina. She is the ONLY person I have EVER dealt with that was not only nice, she was sweet, compassionate, actually cares & was very helpful! 5 stars for HER.
These people are TERRIBLE. I will never buy another home inside their domain. We have had issues with making our bill and instead of giving us some time to fix the problem, they shut us off 4 days before Christmas. WOW, they are not only rude, but Scrooge must be at the helm.
I just got off the phone with them. Took them almost 30 minutes to answer the phone. In those 30 minutes I could have watched my favorite show before work. The person I spoke to was nice but the company sucks. And they screw my parents over so much.
Very rude people. I was 44 cents from fully paying a 500 bill and they shut me off over 44 cents. When I called I was told they were retiring soon and it wasn’t her problem. You can tell there is a lack of training in customer service and employment there must be heavy with nepotism.
Anyone who gave more than one star is clearly a family member. This place is the worst. I’ve now moved away, thank goodness! If you have the ability to go anywhere else, DO IT! I would rather call Comcast 5 times then to call Anderson utilities once!
there is a leak on my block causing brown water….they said they are working on it it may be an hour or two until water turns clear again….however they need to shut water off completely if that is the case to prevent accidental exposure …
I have say this is the rudest place i ever deal with, and it must be a miserable place to work by the way they treat customers, they should teach them how to treat customers and maybe be more polite, so i pay for my service lady was rude …
I don’t even want to give them one star. I would like to give them -100 stars. I am moving into a new house, they only have the drive up window because of Covid-19. However, they close at 5pm. Me and my significant other work until 4!!!! We …
I wouldn’t even give them one star! Hate this place! Rude people and always the same story… well there’s nothing we can do to help. I think it’s a bunch of bull they go by ones credit and that’s how they decide on deposit. I’m sorry but …
I just moved here and i called them early Friday morning 2-15-19 to get the Utilities in my name. They stated that I needed to come in instead and fill out an app. They were extremely rude and told me that I wasn’t able to get my lights or …
Will not work with you and will turn off your water and power during the winter when the temperatures get below freezing. Must have gotten a whole new staff or administration or both because they use to actually care about the people of …
We had zero problems getting our services turned on and paid a standard deposit of 175. We have excellent credit and did everything over the phone with autopay. Never a problem. The lady was great on the phone as well. Keeping my fingers crossed.
I accidentally paid a bill online twice. I called and got a lady named Tina. She was so nice! Amazing customer service with her! She is by far the nicest person working there! I hope I only deal with her from now on!
Dont want to even give them 1 star, I am not please at all the last time I moved and shut my utilities off I went up there to make sure I had nothing else due or to pay about 2 or 3 weeks after and they told me no we do not have anything …
Have to say one of the rudest services I’ve ever dealt with. I call and talk to someone who helped me set up a payment plan, but a week after that call note telling me I’m being disconnected, when I call them up to find out what’s going on …
They need to pay their security guard more. Office doesn’t give a flying F how many people are in line waiting on them. I called, waited 45 minutes to be told “I can submit everything online and the forms are downloadable in the website”. …
Called them about opening an account and I can’t even believe how rude they were. Instead of answering professionally I got a rude hello like I was an inconvenience. Once they told me how much a deposit was going to be to even open an …
I had a rough start with Anderson utilities when I first moved here a year ago. When they told me my deposit and that it had to be paid in full up front otherwise I wouldn’t have water or electricity I was shocked. I asked to speak with the …
When I tried to pay my bill it was inserting payment amount which was over 100 $ higher than my actual bill. The system would not let pay my bill amount. I guess I am going to have to waste time by being put on hold when I call to pay my …
The online bill pay does work fine. Never had an issue in 10 years
Right now it is great to be able to visit a nice place that helps others
Rudest people inside I ever have to deal with!! Truly just try pay them 1st above all bills just so I don’t have to deal with them…just to get them turned on you go through hour investigating you … Like I have my deposit the full amount …
I have been on hold for over a half hour and have had time to review every. single. review. and im still holding. any time I have been to the office or talked to someone, they are rude. they charge far more than any company I have ever used …
This place is unbelievable I’ve sat up her for 3 hours just to tell me there is nothing they can do
Given the state of employment in America I think Anderson utilities does a fine job in serving the community..
Power been out for 7 hours … totally not understanding…we pay high utility bills. It’s only sprinkling no accidents in the area. But let us not pay that bill…The worst city to live in because there is only one light and power company…
Easy parking..easy to pay bill inside..everyone’s really nice and helpful
Worst utilities I’ve ever had in my life. One strong rain and the power goes out then takes half the day to fix it.
My experience was good! I went to the office in person and the employees were very kind. Yes, it takes a little patience because they still use paper forms, but all in all a very positive experience for me!
This organization is stuck in the 80’s and has not adopted or accepted the use of technology in any way shape or form. You still have to fill out a paper application and come in to show id etc. This is after you sit on hold for about 30 …
If it were possible, I would rate 0 stars. I have lived here just under a year, and my power has gone out more times in less than a year, than it has anywhere in my entire life. And I grew up poor. This is the worst place I have ever lived …
In August 2021 I purchased numerous rental units in anderso. The city utility dept. was one of my first stopped. Yes took a little time to get utilities turned over but the personal were extremely helpful. I have had a few billing issues …