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City of Cincinnati – Utilities (OH) Reviews ( 90 )
Just started an account with them and set you my bank account with all my other bills at attached to. GCWW is the only one that I’m having issues taking money out of my account. The first time they tried charging me $30 because the account …
been on the phone waiting for an hour and haven’t reached a representative yet.. who wants to start taking bets on how long I’m bout to be on the phone…
Piss poor experience got my water turned off for no reason then had to fight all day to get turned back because they sent some who couldn’t read house numbers went to wrong of the side of street ,then the fight began they argued with that are was on couldn’t get no supervisor just wow then guy turned made nothing more lies and excuses
Wondering when are they going to stop medicating and poisoning us with the fluoride. My doctor never prescribed fluoride for me or for any members of my family.
Staff was super nice and polite the entire time, but the hour long wait time, and a potential 11 month wait to find resolution to our water bill is unacceptable.
This place is a joke customer service is even more of a joke
No one has lived on 2nd floor for years yet keep getting bills 9 months they keep making appointment to come see no water usage and 9 months nobody ever shows …
IMPOSSIBLE to actually speak to a person. It takes DAYS. I know they dropped many of their customer service, but i”m convinced they’re down to one little old person manning the phones. It’s been months now that this has been happening. I’d give NO stars if I could and still post a review.
Low quality and unintelligent customer service. It’s no surprise MSD and Greater Cincinnati Water Works operated as a combined utility at one point and MSD is being audited. I bet Water works is up to shady antics as well.
I just want to know how a bill can jump from 68 to 72 a month to over 125+ I just don’t understand honestly feel like I’m being taken for a ride because it rained
Well, it’s a “government facility” but the staff is very helpful. You can pay your bill, start new water service and get help finding records related to the public water system.
Incompetent staff who will blatantly lie to your face! The managers refuse to return a call and they have zero value for the customer because they know we have no other option. This company is an absolute disgrace to Cincinnati.
Customer service was on point; I don’t mind ill pay my bill. But it has gotten high since going to monthly; should live in a apt where I don’t pay this utility and huge sewer charges; why am i paying for water anyways…
I have called them, about a problems I had. Each time they have no idea what I’m talking. They have no communication with each other, and they issue warnings about shutting the water off when there is no reason that would be the case. I honestly think they need to completely restructure the whole place
I recently moved to the area and called to see why my water bill was double the amount of my bill in old home which was just over the river in NKY. They advised the charges were mostly base charges not usage, which is based on the size of …
So one of your employees was making vulgar gestures to motorist this afternoon at 4:40 PM heading back to his Shipe on Eastern Avenue.
So I asked him his name and he refused, but I do have his truck number, license …
Recently rented a home. Owner has an old bill in their name that was never paid off. They said since the deed wasn’t in my name that the balance would have to be paid off before they will give me water. One, that old bill has nothing to do with me. Two, the fu$! You mean I can’t get water!?
just had to wait an hour to get thru to their customer service. omg hire some more people already. you charge me enough for water, you should have the money to hire more people without raising rates. or add chat to your website. do something, this is ridiculous.
This place is the worst. The fact that they can hold the landlord responsible for a tenant not paying is beyond thievery. Thank god Duke does not allow this kind of shady practice. But that is what happens when they are all in bed together in the city.
Quick to respond to fire hydrant leak flooding driveways and parking lots. Did not turn the water off, just reduced pressure to save my boiler. Great job.
One year later – 2018-2019, same inconsistencies.
Cincinnati property owners are being held hostage by GCWW! Change to monthly billing apparently also includes a 30% rate hike. When I start to think they cannot …
This organization has the absolute worst most jaded customer service representatives possible. It must be a requirement to work here that you have a complete and total sense of apathy for your customers. They were 100% unwilling to resolve …
Customer service at GCW is non-existent. Unable to answer questions, they just repeat the same thing over and over, even the supervisor I requested. While it was a different set of sentences, he kept saying the same thing, over and over …
Every time I call it hours of wait time. Their technology and customer service is archaic. This is a perfect example of what a lack of competition produces. Mediocrity. They even have got Hamilton county to allow them to charge a mandatory minimum fee if you turn off your water for a few months.
Last Thanksgiving some one hit the fire hydrant in front of 561 Flatt Ter. It took them an hour to get it shut off. The person I talked to report it didn’t believe what I was telling her. The water sand and clay waded out my flower bed, …
Horrible customer service on hold for 55 minutes gave up hung up. This is do to a 945 bill they are trying to add on ours for a property we do not own. It was my father in laws home who passed two years ago. No will power of attorney …
Difficult to do business with. Condescending bot-like employees without any real solutions, after you wait on hold with their commercials repeating while you wait and wait and wait. Who are they trying to convince that they have “world …
Was getting bills 3x-4x greater than normal. Timing coincided with billing frequency switch from quarterly to monthly. At first, I thought high bill was tied to the switch. When it didn’t go down after a couple of months, reached out to …
The new bill pay process and site is horrible. Since the recent change I have not been receiving all of my bills. Then when using the new online bill payment the site freezes, gives error messages, only list account numbers instead of …
Sent payment in Via an E-check. Received a letter in the mail 3 weeks later saying payment was declined by financial institution. I Double checked routing and account # and paid again by E-check. 3 weeks later I receive a notice saying my …
The water works website is the absolute worst in the world for making payments. They took something incredibly simple and made it stupid. I end up making double payments all the time. The amount owed never seems to update properly. It’s so horrible!
I’ve had their service for twelve years and have seen their customer service continue to become worse and worse. Last week was a new low. Had to update bill mailing address to be sure bills arrived properly. Called them four times on four …
I’ve never had an issue with a customer service rep. They get 3 stars because their automated system might as well be the gateway to hell. 20 minutes of your life gone verifying every freaking number you enter. If you have the time, and …
Well, they did some work on a busted pipe on under our property and refilled our front yard with gravel. It has been an entire year of promises of restoration and calling back with updates and it still is not done. I understand delays due to Covid… but an entire year? This is an absolute joke.
They flooded my basement. Gave me a card to call their claim department that nobody answered. I went to GCWW office, walked right by the security guard that was asleep, found the claims department employee who said they don’t have the staff …
Yikes, based on the other reviews you would think people are getting poison instead of water from the taps! I’ve never had any issue with my water quality or billing or customer service. As utilities go, I would say GCWW is great! No complaints here at all.
Having water distributions but no one helping for emergence water shutoff make me this is un responsible .
even though you have emergence and need the main line from out side to shutoff you have to wait more than two hours .an expected
UPDATE: I signed up for their auto-payment service to ensure that my bill was paid on time every month. The next month (April) the amount of my bill was deducted from my bank account. I was satisfied that everything was working as it’s …
No very upset ever since they switched websites my checking account dropped her number they have charged me for a bounced check and will no longer take my checks as payment for one year! Even though Wayback in January I was told the …
Charged 850 dollars for one bill. Said 2 occupants used 125,402 GA. After admitting this wasn’t plausible they told me to check for leaks. Paid a plumber who said there were no leaks inside or outside. They then shifted and said maybe they …
Canceled service in August and home was vacant from August to December. Paid the final bill in September. Waterworks sent me a new bill today for service, after cancellation, from September to December in the tune of $177. For what? They …
I am fully convinced they only switched to monthly billing to give the “appearance” that the bill is lower than the old quarterly billing. They were probably getting tired of the irate phone calls from customers about how outrageous the …
They give no prior notice about when they have to shut the water off in your building to do work. Inconsiderate for people who work from home. And they shut it off for 8 hours at a time!!! Do better.
There is work being done to our street and our water pressure is messed up. So I call and they tell me no one is working on our street. So I didn’t see someone digging up my front yard and told me he was replacing the main water valves. So …
This company is a joke. I have been without water for more than 24 hours because Adelta Construction turned it off and left around 6:30pm Friday. I called water works at 7PM and was told they will fix it. Water works came here around 10am …
Received a water bill that was TRIPLE what our bills had been, GCWW told us there was an equipment problem with the meter and that for the past 5 months our water bill had only been ESTIMATED. When a real person came out to read the meter …
I just moved into a new house last month and we were supposed to get our first water bill this past week. When i got it, I noticed it was pretty small and that the meter was reading 0 usage. I knew that something had to be wrong, so I …
I have been trying to make a payment and the system has been down for hours. Can’t pay by phone and can’t pay online. It’s like this every time I try to pay. Very frustrating.
Just made appointment for them to come out to update my meter. They could not give me a four hour window of when they will be here. I have to call them day of to get that. So I can’t make any plans for that day because I have no idea when they will be here. That is what I really want to do on my day off.
My house is in renovation still and they keep sending me the bill. Which I don’t even use single drop of water I been calling them about I don’t live in that house also I don’t use water but still not even get help. Very horrible ripping off people
Went on a tour at the old water works facility and it was quite interesting. They took you on a tour of the old pump house and explained the history of the water works company and how it was built.
I was smelling sewer inside the house and I called they sent someone out in record time checked inside found minimal smell proceeded outside to wash the complete sewer system with bubble gum fragrance detergent all good for now could use some rain thx GCW
If there is 0 star, I would like to rate it 0. Never helpful, charging expensive. They won’t disconnect the water for who uses the water even the users owe thousands of dollars.Then if the actual users don’t pay for the bill, they charge the owners of properties!! That is crazy!!!!!!!!
I received a call from you saying my service would be interupted. When I tried to call you, all I got was recordings, NO CUSTOMER SERVICE. I don’t even have your waterworks service. I don’t live in Cincinnati. Someone is trying to scam me using your phone number. Thought you should know.
My experience with a water main leak was handled promptly and with great courtesy. Very professional. Let’s face it, calling the water company is always because of a problem and we take it for granted that the water will be there when we turn the faucet. Great work GCWW
Their payment system is not very good. I set up auto pay, but then paid as soon as the bill was due (I forgot about auto pay). Then, they collected autopay, despite the bill having been paid. After that, they said that I had a bill due, and …
Just started an account with them and set you my bank account with all my other bills at attached to. GCWW is the only one that I’m having issues taking money out of my account. The first time they tried charging me $30 because the account …
Unbelievable !!!
World Class Water
Way to expensive.
Filling up the loader
Seemed very helpful…
Why is it that nobody can give an accurate answer
on hold for an accumulated 5 hours
I wish there is a no star to give 0 star
A😍zdx3fs …
Gabby was very helpful and courteous.
Terrible staff, terrible billing, terrible trying to call them, just terrible.
You can never get someone on the phone
Rude customer service. You pay for what you get.
Fast curtious service and very helpful and friendly.
Rude and have no clue what they are doing. Wish I had other options 😑 …
They put on hold for long period of time, lack of customer service 😡 …
The customer service Dept is a joke and a waste of time to even contact!!!!
Why does GCWW make it difficult to give them money?
Nothing in Cincinnati operates good as far as business (gas & electric/water works)
Decent customer service depending on who u get and what time of day.
My bill is twice as high monthly than it was when it was quarterly … why ?
The cost for water is ridiculous…my monthly water bill should not be higher then my duke bill!!!
been on the phone waiting for an hour and haven’t reached a representative yet.. who wants to start taking bets on how long I’m bout to be on the phone…
New system is piss poor, customer service sucks and can’t get accurate into. They can go to hell.
Cathy was an excellent help today in resolving my reason for calling, wonderful customer service rep.
They share no responsibility for faulty water meters.
Anyone having trouble making a payment online. I have been making payments online for years now it won’t let me .
Customer Service was GREAT our water stopped and they fixed it Tonight! 5 Star anytime!😁 …
Well I don’t pay water and my water has been off and on for three days now without any notice or nothing. Thanks in advance
Way overpriced, great for them, it hurts everyone else !
Terrible customer service, even talked to a manager who was clueless and couldn’t give me an answer on something he was supposedly in charge of.
Unorganized and lack of customer service to thoroughly access a problem and come to a solution.
Paying a bill online has never been more difficult (or time consuming).
Piss poor experience got my water turned off for no reason then had to fight all day to get turned back because they sent some who couldn’t read house numbers went to wrong of the side of street ,then the fight began they argued with that are was on couldn’t get no supervisor just wow then guy turned made nothing more lies and excuses
Wondering when are they going to stop medicating and poisoning us with the fluoride. My doctor never prescribed fluoride for me or for any members of my family.
Staff was super nice and polite the entire time, but the hour long wait time, and a potential 11 month wait to find resolution to our water bill is unacceptable.
MIght as well no even have a website option for bill pay. So slow that you cannot get through set up for bill pay.
This place is a joke customer service is even more of a joke
No one has lived on 2nd floor for years yet keep getting bills 9 months they keep making appointment to come see no water usage and 9 months nobody ever shows …
IMPOSSIBLE to actually speak to a person. It takes DAYS. I know they dropped many of their customer service, but i”m convinced they’re down to one little old person manning the phones. It’s been months now that this has been happening. I’d give NO stars if I could and still post a review.
Low quality and unintelligent customer service. It’s no surprise MSD and Greater Cincinnati Water Works operated as a combined utility at one point and MSD is being audited. I bet Water works is up to shady antics as well.
I just want to know how a bill can jump from 68 to 72 a month to over 125+ I just don’t understand honestly feel like I’m being taken for a ride because it rained
Well, it’s a “government facility” but the staff is very helpful. You can pay your bill, start new water service and get help finding records related to the public water system.
Incompetent staff who will blatantly lie to your face! The managers refuse to return a call and they have zero value for the customer because they know we have no other option. This company is an absolute disgrace to Cincinnati.
Customer service was on point; I don’t mind ill pay my bill. But it has gotten high since going to monthly; should live in a apt where I don’t pay this utility and huge sewer charges; why am i paying for water anyways…
I have called them, about a problems I had. Each time they have no idea what I’m talking. They have no communication with each other, and they issue warnings about shutting the water off when there is no reason that would be the case. I honestly think they need to completely restructure the whole place
I recently moved to the area and called to see why my water bill was double the amount of my bill in old home which was just over the river in NKY. They advised the charges were mostly base charges not usage, which is based on the size of …
So one of your employees was making vulgar gestures to motorist this afternoon at 4:40 PM heading back to his Shipe on Eastern Avenue.
So I asked him his name and he refused, but I do have his truck number, license …
Recently rented a home. Owner has an old bill in their name that was never paid off. They said since the deed wasn’t in my name that the balance would have to be paid off before they will give me water. One, that old bill has nothing to do with me. Two, the fu$! You mean I can’t get water!?
just had to wait an hour to get thru to their customer service. omg hire some more people already. you charge me enough for water, you should have the money to hire more people without raising rates. or add chat to your website. do something, this is ridiculous.
This place is the worst. The fact that they can hold the landlord responsible for a tenant not paying is beyond thievery. Thank god Duke does not allow this kind of shady practice. But that is what happens when they are all in bed together in the city.
“Water emergencies (24 hour)”
If the emergency happens outside of their office hours of 7:30 a.m. to 5:30 p.m. …
Quick to respond to fire hydrant leak flooding driveways and parking lots. Did not turn the water off, just reduced pressure to save my boiler. Great job.
One year later – 2018-2019, same inconsistencies.
Cincinnati property owners are being held hostage by GCWW! Change to monthly billing apparently also includes a 30% rate hike. When I start to think they cannot …
This organization has the absolute worst most jaded customer service representatives possible. It must be a requirement to work here that you have a complete and total sense of apathy for your customers. They were 100% unwilling to resolve …
Customer service at GCW is non-existent. Unable to answer questions, they just repeat the same thing over and over, even the supervisor I requested. While it was a different set of sentences, he kept saying the same thing, over and over …
Every time I call it hours of wait time. Their technology and customer service is archaic. This is a perfect example of what a lack of competition produces. Mediocrity. They even have got Hamilton county to allow them to charge a mandatory minimum fee if you turn off your water for a few months.
Last Thanksgiving some one hit the fire hydrant in front of 561 Flatt Ter. It took them an hour to get it shut off. The person I talked to report it didn’t believe what I was telling her. The water sand and clay waded out my flower bed, …
Horrible customer service on hold for 55 minutes gave up hung up. This is do to a 945 bill they are trying to add on ours for a property we do not own. It was my father in laws home who passed two years ago. No will power of attorney …
Difficult to do business with. Condescending bot-like employees without any real solutions, after you wait on hold with their commercials repeating while you wait and wait and wait. Who are they trying to convince that they have “world …
Was getting bills 3x-4x greater than normal. Timing coincided with billing frequency switch from quarterly to monthly. At first, I thought high bill was tied to the switch. When it didn’t go down after a couple of months, reached out to …
The new bill pay process and site is horrible. Since the recent change I have not been receiving all of my bills. Then when using the new online bill payment the site freezes, gives error messages, only list account numbers instead of …
Sent payment in Via an E-check. Received a letter in the mail 3 weeks later saying payment was declined by financial institution. I Double checked routing and account # and paid again by E-check. 3 weeks later I receive a notice saying my …
The water works website is the absolute worst in the world for making payments. They took something incredibly simple and made it stupid. I end up making double payments all the time. The amount owed never seems to update properly. It’s so horrible!
I’ve had their service for twelve years and have seen their customer service continue to become worse and worse. Last week was a new low. Had to update bill mailing address to be sure bills arrived properly. Called them four times on four …
I’ve never had an issue with a customer service rep. They get 3 stars because their automated system might as well be the gateway to hell. 20 minutes of your life gone verifying every freaking number you enter. If you have the time, and …
Well, they did some work on a busted pipe on under our property and refilled our front yard with gravel. It has been an entire year of promises of restoration and calling back with updates and it still is not done. I understand delays due to Covid… but an entire year? This is an absolute joke.
They flooded my basement. Gave me a card to call their claim department that nobody answered. I went to GCWW office, walked right by the security guard that was asleep, found the claims department employee who said they don’t have the staff …
Yikes, based on the other reviews you would think people are getting poison instead of water from the taps! I’ve never had any issue with my water quality or billing or customer service. As utilities go, I would say GCWW is great! No complaints here at all.
Having water distributions but no one helping for emergence water shutoff make me this is un responsible .
even though you have emergence and need the main line from out side to shutoff you have to wait more than two hours .an expected
UPDATE: I signed up for their auto-payment service to ensure that my bill was paid on time every month. The next month (April) the amount of my bill was deducted from my bank account. I was satisfied that everything was working as it’s …
No very upset ever since they switched websites my checking account dropped her number they have charged me for a bounced check and will no longer take my checks as payment for one year! Even though Wayback in January I was told the …
Charged 850 dollars for one bill. Said 2 occupants used 125,402 GA. After admitting this wasn’t plausible they told me to check for leaks. Paid a plumber who said there were no leaks inside or outside. They then shifted and said maybe they …
Canceled service in August and home was vacant from August to December. Paid the final bill in September. Waterworks sent me a new bill today for service, after cancellation, from September to December in the tune of $177. For what? They …
I am fully convinced they only switched to monthly billing to give the “appearance” that the bill is lower than the old quarterly billing. They were probably getting tired of the irate phone calls from customers about how outrageous the …
They give no prior notice about when they have to shut the water off in your building to do work. Inconsiderate for people who work from home. And they shut it off for 8 hours at a time!!! Do better.
There is work being done to our street and our water pressure is messed up. So I call and they tell me no one is working on our street. So I didn’t see someone digging up my front yard and told me he was replacing the main water valves. So …
Training drivers to go 75 mph on Kellogg you better be careful when you’re passing my dump truck
This company is a joke. I have been without water for more than 24 hours because Adelta Construction turned it off and left around 6:30pm Friday. I called water works at 7PM and was told they will fix it. Water works came here around 10am …
Received a water bill that was TRIPLE what our bills had been, GCWW told us there was an equipment problem with the meter and that for the past 5 months our water bill had only been ESTIMATED. When a real person came out to read the meter …
I just moved into a new house last month and we were supposed to get our first water bill this past week. When i got it, I noticed it was pretty small and that the meter was reading 0 usage. I knew that something had to be wrong, so I …
I have been trying to make a payment and the system has been down for hours. Can’t pay by phone and can’t pay online. It’s like this every time I try to pay. Very frustrating.
Just made appointment for them to come out to update my meter. They could not give me a four hour window of when they will be here. I have to call them day of to get that. So I can’t make any plans for that day because I have no idea when they will be here. That is what I really want to do on my day off.
My house is in renovation still and they keep sending me the bill. Which I don’t even use single drop of water I been calling them about I don’t live in that house also I don’t use water but still not even get help. Very horrible ripping off people
Went on a tour at the old water works facility and it was quite interesting. They took you on a tour of the old pump house and explained the history of the water works company and how it was built.
I was smelling sewer inside the house and I called they sent someone out in record time checked inside found minimal smell proceeded outside to wash the complete sewer system with bubble gum fragrance detergent all good for now could use some rain thx GCW
If there is 0 star, I would like to rate it 0. Never helpful, charging expensive. They won’t disconnect the water for who uses the water even the users owe thousands of dollars.Then if the actual users don’t pay for the bill, they charge the owners of properties!! That is crazy!!!!!!!!
I received a call from you saying my service would be interupted. When I tried to call you, all I got was recordings, NO CUSTOMER SERVICE. I don’t even have your waterworks service. I don’t live in Cincinnati. Someone is trying to scam me using your phone number. Thought you should know.
My experience with a water main leak was handled promptly and with great courtesy. Very professional. Let’s face it, calling the water company is always because of a problem and we take it for granted that the water will be there when we turn the faucet. Great work GCWW
Their payment system is not very good. I set up auto pay, but then paid as soon as the bill was due (I forgot about auto pay). Then, they collected autopay, despite the bill having been paid. After that, they said that I had a bill due, and …