(Translated by Google) It is very good service and the workers both at the window where one pays and those who send me to cut the light are very friendly …
Loved the attendant that helped us w our new account and she found out that my other half had an over due amount and had the Chance for us to catch up….
Absolutely terrible company will charge you 2 times the amount of the highest bill sent to that address get prepared to not be able to pay for anything with this company
Absolutely awful people. They turned my electricity off because my grandma requested a name change and it COSTS 200 BLEEDING dollers to do. Very bad service and unwilling to work with me. I wish I could vote lower than 1 star.
TERRIBLE !!’ No one answers the phone. And if you use the call back option – no one returns the call. I have an urgent matter , my mom is an elderly person and her electricity is turned off. She’s starting to get sick and I need to know what is going on with my mom’s account.
Their employees and the services they provide have always been excellent for me and I was born and raised here, new service, power outage etcetera.
Thank you.
Garbage service. Literally and figuratively. I was going to be disconnected, set up a payment arrangement for my shut off date, and they shut me off while I was in the office. Charged me 60 bucks to turn it back on, and made me wait 3 hours. Talk about bs.
WORST CUSTOMER SERVICE EVER. Have a rental property has been for 14 years. Always had a landlord agreement- no issues. Last two tentants move out and cancel there account they turn the utilities off – BOTH TIMES! Make make me fill out all …
Worst customer service ever! As I write this, I’m currently on hold with the trashy company! They scam. I’m charged a high rate that I don’t use. They “average” the cost of your bill by what prior tenant’s bill was. So if prior tenant had a …
I was out of town and needed to get the balance due on 2 electric bills that were due before I return. On hold for just a couple minutes, then a very helpful lady got me the info I needed very quickly. Excellent service! So sorry for others that report getting very poor service or no one answering the phone.
Okay you can’t even get solar panels put on your house because they have a monopoly on the the town of Farmington it’s a shame people can’t use another source of energy because Farmington won’t allow it they won’t buy any of the energy back made and they won’t allow you to take advantage of the federal incentive for solar energy it’s B S
I had the misfortune of having To go to the city of Farmington electric utilities, it took numerous trips to do a simple transaction. The young ladies working there were incredibly rude , it was obvious they did not under stand the policies they were trying to enforce I gave them money they refused to give me a receipt.
My mother passed away so I went to put utility in my name and they want a 500 payment to do so.i have death certificate and everything is this right can someone let me know!lady didnt seem like she wanted to answer any of my questions!at …
Electric company got $145 just two days ago, but today they wanted the $245 to avoid shutoff. I didn’t have it right then and there, and they couldn’t wait. So here I am an hour later, paid the bill, and now they’re gonna charge me $120 …
(Translated by Google) It is very good service and the workers both at the window where one pays and those who send me to cut the light are very friendly …
Wont answer phone
Constant outages on Sullivan Road.
Does anybody know how to answer the phone??
Dont you ppl ever answer the phone!
Upsetting service. Company will not own up to their own mistakes. Feels like I was skammed
I hold for 30 min. The. Get a passive aggressive rep who transfers me out to voicemail.
I was just on hold for over thirty 30 minutes. The automated system forced me to leave a message. This is terrible customer service.
I’d give them no stars if I could, stupid garbage electric company had 3 blackouts in the span of 5 months
Worst customer service I’ve ever had
The website is absolutely horrible. Webpay is ALWAYS under maintenance.
Loved the attendant that helped us w our new account and she found out that my other half had an over due amount and had the Chance for us to catch up….
Absolutely terrible company will charge you 2 times the amount of the highest bill sent to that address get prepared to not be able to pay for anything with this company
It won’t even let me leave a message this place is garbage I have been trying to turn off my service but they won’t answer the phone
From a person that has lived in multiple states and cities, this place is highway robbery!
Terrible service I hate that they don’t care about costumers, they overcharge
Absolutely awful people. They turned my electricity off because my grandma requested a name change and it COSTS 200 BLEEDING dollers to do. Very bad service and unwilling to work with me. I wish I could vote lower than 1 star.
When calling to see about a power outage, the prompt says “press 7 to report”. When you do, the system hangs up on you.
Had the privilege of speaking with Lindsay who was very friendly and helped to get my utilities transferred with no issues.
TERRIBLE !!’ No one answers the phone. And if you use the call back option – no one returns the call. I have an urgent matter , my mom is an elderly person and her electricity is turned off. She’s starting to get sick and I need to know what is going on with my mom’s account.
We have already paid them to put in power at our place but they keep pushing it back and giving excuses.
I’ve been on hold for nearly 2hrs.
Their employees and the services they provide have always been excellent for me and I was born and raised here, new service, power outage etcetera.
Thank you.
Garbage service. Literally and figuratively. I was going to be disconnected, set up a payment arrangement for my shut off date, and they shut me off while I was in the office. Charged me 60 bucks to turn it back on, and made me wait 3 hours. Talk about bs.
Still never answering the phone if we needed robots to take over a job field it should be the people who run the utilities payment services line
Moving to Farmington. Very smooth customer service and friendly too. She made it so easy to make deposit and activate the utilities
Poor service. Take 2 payments 1 Monthly. 1 day before payday.. poor poor business.
WORST CUSTOMER SERVICE EVER. Have a rental property has been for 14 years. Always had a landlord agreement- no issues. Last two tentants move out and cancel there account they turn the utilities off – BOTH TIMES! Make make me fill out all …
Worst customer service ever! As I write this, I’m currently on hold with the trashy company! They scam. I’m charged a high rate that I don’t use. They “average” the cost of your bill by what prior tenant’s bill was. So if prior tenant had a …
Poor customer service skills to say the least.
What used to take a phone call, just took me 2 visits and 3 phone calls to get service switched to my name. Can they make it any worse?
I was out of town and needed to get the balance due on 2 electric bills that were due before I return. On hold for just a couple minutes, then a very helpful lady got me the info I needed very quickly. Excellent service! So sorry for others that report getting very poor service or no one answering the phone.
Okay you can’t even get solar panels put on your house because they have a monopoly on the the town of Farmington it’s a shame people can’t use another source of energy because Farmington won’t allow it they won’t buy any of the energy back made and they won’t allow you to take advantage of the federal incentive for solar energy it’s B S
I had the misfortune of having To go to the city of Farmington electric utilities, it took numerous trips to do a simple transaction. The young ladies working there were incredibly rude , it was obvious they did not under stand the policies they were trying to enforce I gave them money they refused to give me a receipt.
My mother passed away so I went to put utility in my name and they want a 500 payment to do so.i have death certificate and everything is this right can someone let me know!lady didnt seem like she wanted to answer any of my questions!at …
Electric company got $145 just two days ago, but today they wanted the $245 to avoid shutoff. I didn’t have it right then and there, and they couldn’t wait. So here I am an hour later, paid the bill, and now they’re gonna charge me $120 …