City of Florence Utilities is a public department that operates various divisions that include customer service, electricity, information technology and collections.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
110 W College St, Florence, AL 35630
My sister has been in the hospital for 3 weeks…she missed a payment, and I get that, but I paid the bill in full and they will not turn the power on with out talking to her…she is no able to speak clearly at this point…been on a vent.
These people who work in the office are absolutely the worst experience I have ever had in my LIFE with customer service!
Not fast and lies
Poor customer service
Lines busy no one answer
great website, five stars!!
Judy Morgan is the answer to your prayers
Smh
No one will pick up phone have b
The most unorganized and thieving company there is.
I wish I could give a negative star.
They were really helpful. Considerate.
Very friendly. They help any way they can.
Thank you for always answering my questions and for being so kind.
Rudest people I’ve ever spoken with. Do better.
They were friendly and I had a great experience here.
Extremely rude. Lady seemed bothered by having to do her job. Made rude comments about me to other coworker.
She was very friendly
The website is SEVERELY out of date. At least you can pay online with a bank account or credit card though.
Very rude , if u need to ask a question ur out of luck u either cant get through the line’s are ALWAYS busy and if u do get through thet are so rude that you will wont to to just gang up ……terrible service
I paid for and got my utilities activated in the morning. They said they would get them all up and running before five in the afternoon. They lied.
I get way too many outages. Four in about a month. What gives???
They must’ve fixed the issues they were having before because I was only on hold 4 minutes and the lady who answered my call was very nice and helpful. 🙂
Had an awesome experience called to get services transfered was recommended different options buy a representative who knew what was best took 10 mins
My power went out during this ice storm and they restored it within a few hours💕 Thank you! …
Nice enough place to pay your bill and go. Seems like a rip-off to have to pay to use a debit card to pay inside or online.
They took our analog meter w/out any permission chg us 20 more mo for return of private property
Slowest people I ever saw I work all over the country with storms and people still have power a greyhound comes across the dam in Florence and you lose power for hours ridiculous
Mrs Moody is a great addition to your company. She’s very helpful and kind.
If you pay by check it’s free. If you use a card, whether credit or debit they charge you $6 to process. …
Bill went from $90 to $220. Nobody can explain why or help fix it. Would literally use anybody else.
All the customers service lady did was play on her phone and I had to 30 minuets and still didn’t get to go back but I was watching customers leaving the offices.. so you need a no cell phone policy.
horrible customer service in every dept. they are all rude and hate doing their job. ugh if you hate your job that bad get a new one!! they NEVER answer the phone I was on hold for over a hour so really for 1 hour straight they was busy nope.
I just went online to bank draft my bill and it says it’s not a secure sight, it did the same on my last months bill, I think its ridiculous that you charge a fee to call and use your debit card, when your sight has been down since my last bill was paid also.
Been using florence utilities for the past few years and never had a problem. Love being able to pay online using bank account for free.
Good ol Southern monopoly. If you like being treated like second class citizens with little to no rights, then you’ll love Florence Utilities! There are a few kind souls that work here, but unfortunately they are the exception and not the rule.
I don’t trust their billing amounts. I’ve had my A/C off for two months and the electric bill has stayed the same over that course of time.
Paid extra to get my utilities turned on the same day never turned on. All my food spoiled. Didn’t get a refund. If I could do zero stars I would.
My mother was moving at end of month (31st) and request they be turned off on that day. On the 24th they cut off a week early an leave her in dark on Christmas evening and Christmas Day. There’s no excuse U SUX FLORENCE UTILITIES
We got a “final notice” in the mail for a bill that was 11 days late. For the record we have always paid our utilities. Not a month has gone by that we haven’t and that was the first time we were late
I wish I could give them less than one star.
They love to milk every cent out of you. Double check your bills to make sure you are not overcharged.
Can y’all not notify people when you are going to be cutting the power off for PLANNED work? Especially when said work is going to be taking place multiple days in a row? Or maybe you can’t tell us a time frame because its happening at …
Typical monopoly business ethics. No choice but to use them so customer service is horrible. Don’t plan on anyone helping you and getting the slowest service they can get by with.
Unpleasant utility company. They need to change some of their ridiculous rules. Oh well it’s Alabama for you. Don’t expect much.
13 years living in Florence near downtown and the power goes out constantly. If it rains and the wind blows I know to cut off all electronics because the power will go out. I see utility worker’s riding through town and even in other towns …
Florence Utilities is absolutely the worse! Our power goes out 3-5 or more times per week in Killen! Winter before last while out of town the power went out, our pool system stopped running and froze up bursting pipes and ruining a brand …
I think having to pay a fee to use your credit or debit card is absolutely ridiculous. That’s the way most people pay now days. Especially if you pay online. The Utilites Department needs to get up to date with the real world.
Florence Utilities company is horrible! In Killen, it’s midnight, power’s been out an hour “AGAIN” and probably for a long time as usual. Do they not realize people work from home!??Especially since COVID!. I have to reset our clocks almost …
They are charging everyone a PCA fee per month. The PCA fee is for gas that they from TVA. Well I don’t have gas. They are ripping people off!!!
Highly recommend if you live in Florence you should move asap. Like go to Florida the city of Florence is ran by idiots that think they know how to run a city. Hateful, unhelpful, and over all ignorant.
This company robs people. Bills go from $200 to $400 with no changes being made in the home. 2 months in a roll one year i had 2 over $600 bill each.And i had wood heat. I went to talk to them and they wouldnt do anything about it.
Will leave you without power for hours if something happens unless you live right next to their shop. Terrible service, needs new management
I think it’s rude when you have to wait on an employee to finish whatever she is doing on her phone to speak with you. The black lady in the small office out front has done this twice to me and then had her phone laying out with music …
Horrible experience. I called to transfer services to my new house. They disconnected the service at our existing house. I called to see why they disconnected the service and they said since I transferred, they placed a disconnect on the …
Florence utilities employees are clueless. They will obviously employ anyone, my 11 year old granddaughter could do a better job.
Just spoke with Jimmy about an issue we are having with utilities tied up in an estate issue. He answered all my questions with a friendly courteous manner. Excellent customer service!
The absolute worse place to deal with if you need to pay fast. So pay on time if at all possible. “Thank you for calling our agents are busy, goodbye.” Then they hang up on you without another word. Yuck! In 2019 you would think …
I am very disappointed with the Florence Utility Company. They don’t give you time to pay your bill all they worried about it turning it off and charging you more to turn it back on. Not to mention they LIKE STEALING YOUR MONEY TOO. They …
I have lived all over the world, and this is the first place I have been where I needed to sign up in person. What’s more, they need two forms of ID, because I guess signing up for utilities in someone else’s name is a thing?? Worst part is …
My electric bill never adds up. It’s always almost $300 every time but I don’t even use that much electric???? Y’all are robbing people. I’ve never had a bill that high until I went to Florence utilities. Do better.
I pay online because everyone who works here is rude. The fact that my bill in January last year was $191 when my mother was babysitting my daughter and nephew at my house all day every weekday and this year it is $337 when literally NO ONE …
If I could switch to somewhere else for utilities, I would. Our power was turned off today due to an error on their part. My husband is deaf, so the last time we went to pay it, my husband gave them his driver’s license, they went by that …
We have had a problem on multiple occasions with the trash men not wanting to pick up all our trash. Today we had two bags of branches and dirt that were sitting right by the trash cans that they refused to take. We watched them out the …
What gets me is How they didnt come up with A PAY ONLINE SYSTEM UNTIL AFTER “COVID” WAS PRETTY MUCH “OVER” LIKE MAN YALL ARE SLOW AND BACKWARDS
Your website absolutely sucks. It is not user-friendly at all. I’ve had to call to get instructions of how to pay my bill online and the lady in the office wasn’t even sure. I don’t know who you paid to design that website but it sucks & it …
This is the worst utility company I’ve ever encountered. They are rude and very disrespectful. I see why they have security when they’re open. I’ve never in my life been charged almost 500 a month. And in a trailer at that. They cutt of …
If you call to pay or turn your utilities back on pray you don’t get Scarlet in collections. She is the most unpleasant woman. Non-helpful and downright rude. No patience or understanding. Needs better customer service training.
I don’t know about anyone else’s experience but everyone & I mean everyone I have talked with & met have been very nice and extremely helpful!!
Efficient staff and responsive technicians. Never had a problem with them. All on one bill is really convenient.
My automatic billing was turned off without me knowing it, and I was not notified that my bill was overdue. My power was then shutoff. I immediately contacted the utility department and paid my bill. It only took Florence Utility Apartment seven hours to turn it back on.
Don’t expect much, it is the city after all.
200+ employees and only one of them has the knowledge to connect and disconnect utilities. The one guy trained to do it will spend a grand total of 30 seconds …
Isn’t it great to have a monopoly and you can do whatever you want!! You can treat people bad, be rude, charge whatever you want, and there’s not one dam thing the public can do about it. Did anyone notice that the electrical hook up fee …
I’ve lived all over the country and this is the best and most affordable utility district I have ever dealt with. Very friendly people. Easy and convenient to pay everything on one bill.
They do not have valid answers for weird surges in my utility bill even though I am very cautious about saving electricity. Then it will have a random decline on the amount either still no valid reason. I do think some of the employees are …
The woman that works in collections is horrible!!!! I paid my light bill on the 21st of July. I paid the balance to the woman at the front that told me how much my bill was. Afterwards she mentioned that $90 was still on my bill. I got my …
Florence utilities employees are the most hateful and disrespectful people whom I’ve ever dealt with. My utilities were turned off yet I never got a final notice I called the collections department and told them I had a baby in my home and …