I recieved no bill, no phone call, nothing. They cut me off and wouldn’t waive my disconnect fee. Shelby needs to get together and mmhold these people to a higher standard. After all, we pay their salaries.
Met the new employee who was very pleasant and also seen the new changes which is the kiosk that saves time on standing in line. It’s located in the back it takes credit card while the inside takes cash, money orders only. 💗💗 …
Employees we’re always pleasant. I don’t appreciate the electric company as a whole. My bill went from $170* to $350+!!! EACH MONTH no matter how little I used it during the winter months. I called and they blamed it on the cold weather’ …
My personal information was given out when I transferred my services to a new account. The customer service representatives gave my new address to a public agency without my consent. They also never communicated to me changes or updates …
Purchased my house several years ago. Inquired about placing fallen trees and furniture outside for removal. I was told this was NOT ALLOWED for TWO years.
So when I called with the same inquiry this month I informed them that I …
Poor customer service!
Friendly welcomed to Shelby
Horrible place to deal with. Dramatic increases for no reason.
I came by to pay a powerbill.
If I could leave 0 stars, I would. Poorest customer service I have EVER seen in my life.
Nice town. Stop by sometime.
Well guess they do what they have to since the pandemic but the electric has really skyrocketing and we haven’t been home.
I recieved no bill, no phone call, nothing. They cut me off and wouldn’t waive my disconnect fee. Shelby needs to get together and mmhold these people to a higher standard. After all, we pay their salaries.
Met the new employee who was very pleasant and also seen the new changes which is the kiosk that saves time on standing in line. It’s located in the back it takes credit card while the inside takes cash, money orders only. 💗💗 …
They are always so kind and helpful and they do try to work with you as much as possible
I went to pay my utility bill. People are always nice.
Employees we’re always pleasant. I don’t appreciate the electric company as a whole. My bill went from $170* to $350+!!! EACH MONTH no matter how little I used it during the winter months. I called and they blamed it on the cold weather’ …
My personal information was given out when I transferred my services to a new account. The customer service representatives gave my new address to a public agency without my consent. They also never communicated to me changes or updates …
Purchased my house several years ago. Inquired about placing fallen trees and furniture outside for removal. I was told this was NOT ALLOWED for TWO years.
So when I called with the same inquiry this month I informed them that I …