I recently had an annual burner service performed by ck Smith Oil Co. Duncan the burner service technician arrived on-time. He was extremely friendly and polite. He explained all he was to be doing while working on my burner. …
Charged us with over priced rate. Bad customer service. Couldn’t cancel the oil plan as we signed up with their heat maintenance service. Not recommending their service.
They are extremely overpriced!! they charge .50 sometimes more then other companies and when you ask them about it their only response is “they are a full service company” they only service we get is oil. The person who answers the phone is …
prompt response, great service as usual. Very friendly and knowledgeable tech who did an outstanding job. This was a Saturday response and much appreciated.
Matt from ckSmithSuperior was not just outstanding across the board, he was personable as well and instantly created a level of comfort for me as a new client.
We just moved into the area and after searching for an oil supplier we chose ckSmith and we’re delighted with their responsiveness and detail to our needs. Thanks!
CK Smith is WAY overpriced. They do not care about their customers and the person that answers the phone is extremely rude! We will be switching companies.
Called them yesterday (after calling 2 competitors who weren’t interested in my project), they had someone out next AM to look at the job, service & response could not be better, great team here !
Staff is courteous and knowledgeable. When I have a problem with my system they respond quickly, even outside of business hours. Thank you for your great customer service!
I have always used this company since installation of the system. I have never had an issue. And for those times I forget to check my oil level and its low, they have always added me to their runs for that day.
Christ was great. He was very professional and answered all of my questions. He completed his work in a timely manner and did not leave a mess. Very happy with his work. Thank you
Tech came to my house yesterday April 2 at 930 did a great job and company was very understanding ,from tech to service manager they have always given me the best service ,I wish I knew there names to thank all of them,William Sullivan 268 Wildwood Ave worcester ma.
I have been going to CK Smith for years . I have tried other oil company’s but they are nothing compared to CK Smith. They are always there when you need them. Thanks CK Smith.
Hostile angry man in a cksmith van parked in front of my house to eat his lunch. I asked if he was working in the area, he told me to mind my own business. I wouldn’t want people like THIS guy in MY house!
Customer service was there when needed most. Prompt and courteous technician fixed everything right away. This is a great company that looks out for customers!
We have used them for several years, since we got a new oil burner. They also hooked up a propane tank for us as well. Good service and very quick to come!
Great Oil Company and Service. The oil delivery is prompt, the boiler protection program is worth it and the the service techs come out right away and on schedule.
Tim was great! He was extremely thorough, answered all of my questions, and communicated what to expect while he was working. Totally above and beyond….thanks for everything Tim!!
My experiences with CK Smith have been great. Good customer service, no issues with deliveries and they have been very responsive to any emergency situations.
I found Jim (Howland) to be pleasant to talk to. He was very efficient in his work, and explained what he did. He is definitely a credit to your company.
Professional expert crew, personable and courteous. Cleaned up everything, worked as a team to get the installation done by mid-afternoon. Great folks to work with.
Many years of excellent service from Superior Oil. Whenever I call they are friendly and answer my questions. Services provided have always been great! Highly reccomend them.
I recently planted berry bushes fairly close to the exterior oil pipe. The drivers were very careful not to disturb or damage them. I was thinking I would need to put in a barrier to prevent damage, but your guys are always on the ball.
Great friendly service on a recent propane tank install on my mother’s house. Paul & Donna were very helpful in getting that install done quickly & efficiently. Thank you!
Duncan is a truly excellent technician. He also was here in the winter to fix a burner outage, and he fixed it perfectly and it has worked better than ever since then.
Jim was the best! It was a late call and I was frantic about the fumes. He came in and reassured me that we’d be okay. He assessed the situation, fixed the problem and left me with peace of mind.
The two gentlemen that attended the service were both knowledgeable and were very courteous. They knew the services and recommendations when it came to the system that is currently running my house. Great Job Guys!!!…
The whole process was wonderful, from scheduling to service! Ben was great – gave me adequate notice of his arrival so I could leave work to meet him, did a thorough job explaining everything to me, and was very personable! Thank you!
The plumber, Ethan, was very professional, courteous, thorough, fast and conscientious. He protected the work area and cleaned up the area after he was done. He answered all our questions completely and help alleviate our concerns.
ckSmithSuperior is a fantastic company to work with. The service has been excellent and the prices are reasonable. Definitely the top oil company in the Worcester area.
We have our annual tune up each year. It is easy to schedule and we always receive prompt, courteous service whether it’s for our air conditioning or heating unit.
We so appreciate our delivery driver’s!! Especially the one that put’s a “smiley face” on the delivery paper!! Just brighten’s up the day!! Our thanks also to everyone else that works there. We have always had such great service and have been with you for sooooo many years.
As always CkSmithSuperior has the best employees very professional and jobs done well they are working for you. I’ve been with Superior for over 30 years and this is why I haven’t changed. …
Technician, Tim Sheperd, provided great service. He also instructed me on how to regulate the hot water temperature on the boiler’s dial as well as to where the emergency start button is in the event the furnace wouldn’t start. Thanks Tim.
I appreciate your efforts to provide a clean web interface for us to do business. It would be better if, when paying bills, I didn’t have to go through TWO pages hitting “submit.” You could add something to the second page or maybe change …
Matt, did a great job today. Diagnosed and fixed problem quickly. Furnace is up and running, ready for cold weather later this week.
Clean and efficient.
I had recently called because I could not access my online account. Most likely it was because I couldn’t remember my password! But, I was helped right away with a temporary password so now I can see everything pertaining to my account! …
An additional box labeled “Not Applicable” needs to be added to each line item in the survey. Since it does not exist I selected “No” or “Unsatisfactory”, just to get your attention. …
After being away for a few days, I arrived home on December 31,2015 to a snow and ice filled driveway, steps and yard. I had to skate to my door and crawl up my steps to get in the house. When I reached the door, the oil delivery man ( …
Ed did a great job. Isolated the problem quickly and fixed it. Also found a hidden problem (fuel oil leaking thru a gasket) and fixed it also. He also did the job quickly and provided good safety info on avoiding burst pipes due to the …
I have used CK Smith for many years and have always received efficient and quick response to any problems that I’ve had with my heating system. I recommend them to anyone looking for a reliable company.
Joe performed the annual service on my furnace. He was prompt, professional and friendly. He took the time to explain everything to me and make sensible recommendations for future heating system enhancements.
We recently bought an older home with oil heat. It was important to us to find a company that has excellent oil delivery and service. We found both at ckSmith Superior.
Jim from Ck smith came out to clean and Service the furnace. I asked him to check the expansion tank and it was no good but he had one in his truck Very professional thanks Ck smith .
Woke up to no heat and a quickly cooling house on a Sunday morning during the first real cold snap of the year and called cksmithsuperior, going to schedule something for the next day, at best. Was told a tech would be by in 15 minutes. Heat was back on a half hour later. Really, what more can you ask? Happy and warm!
Phil was a welcome relieve in a day full of frought-up events (like new refrigerator delivery; insurance agent, earlier). I believe he’s served me in the past in this capacity. No problem accessing (at least visually) the oil tank, as I …
Had a regular service call late December, and as always, tech right on time at the top of the hour. What I appreciate, is being able to call and speak with Robin and being reassured I have enough fuel as I am physically unable to navigate my basement and look at my gauge. Thanks Superior Team!
Excellent furnace service kept us warm during the past winters.
Recently, our vent fan was making noise and a technician fixed it promptly! Thanks, CKSmith!!
Tim was extremely thorough . He thinks I have a crack in the burner box that could not be seen by eye when used the testing equipment. He advised me of a potential odor and carbon monoxide problem. MY furnace is 20 years old. I am getting a quote for a new furnace from CK Smith on on Monday Dec. 5, 2016.
I recently had Ethan out to my house to perform service to my furnace. He did a great job and was very thorough in explaining to me what he was going to do. He did a very nice job and was very professional.
CK Smith has been outstanding to deal with! They are always prompt in everything and I have found their service and prices to be among the best! I highly recommend them for your needs!
I’ve been a customer of CK Smith for nearly 20 years They have the utmost professional staff from top to bottom. Extremely courteous and helpful in their service support. …
Andrew provided fantastic service, the job was more tedious than everyone thought, but Andrew worked on it with a positive attitude. Awesome personality, awesome work. CkSmith provided yet another amazing service!
Jim was AWESOME!!! He noticed an issue that a previous oil company’s service tech said was ‘normal’ and stayed for quite some time trying to figure it out. I’m so glad to have switched to CK Smith!!!
I recommend CKSmith highly! Their technicians are knowledgeable, prompt, and courteous. These guys don’t leave until the customer is satisfied. With their great customer service and good prices why would you go anywhere else?
Our recent experience with our service was fine and the 1st service guy set expectations that there were a few variables to work out. The 1st guy came and we had a water release valve that was leaking so he replaced it but told us that …
I have not had any issues with deliveries or service in my many years with ckSmith. Annual Maintenance of my furnace has been affordable and effective. I do recommend you try them as well.
It was a nice surprise to receive an email from Superior Oil letting us know that our monthly budget payment was going down by $10. We heard that oil prices were dropping, and it’s great that Superior is passing the lower prices on to their …
Chet & Eric did a great job with the removal our old boiler & the installation of a new boiler and indirect water heater. The new install looks & works great. We also use C.K. Smith for our home heating.
The technicians were right on time as they said they would be. They came in and got right to work. They put down drops cloths to keep my floors clean. They told me all I needed to know about my new boiler. And they were done about the time …
My experience with Jim, is always outstanding. He is very personable & efficient. Jim completes his work in a timely manner. I hardly know he was there. He is very knowledgeable & explains everything he completed very clearly. …
Nice Technician, explained my heating units efficiency and how he derived it. He also explained to me the need of having the tray for my 50 year old oil tank.
Other than that he is an excellent representative of your company.
Less than enthused so far. Signed up to have a new tank delivered 2 weeks ago. Was told I would receive a call back the next day to schedule. Nothing. …
Our technician, Patrick, replaced the combustion chamber and burner coupling on our boiler. He showed me the replacement part and how it heated to adhere to the chamber. He also needed to take the old part out in pieces first. I was very …
Just like every other tech from ckSmithSuperior, Jim B arrived on time and from the moment he started to work on my boiler, it was obvious he was experienced and knowledgeable. He was efficient, no time was wasted, and he left my basement and equipment cleaner than when he arrived. I wish every other tech I deal with was as good.
Just got my furnace serviced. Technician showed up right at the start of our time window. He was very polite and efficient. I met him at my house on a work break and was able to get back to work right on time!
Daniel Leicester MA
Ck Smith superior have Excellent services. Keep truck of my house fuel levels. Excellent customer services and on time for oil deliveries. Keep up the good work in 2019.
I have been using ckSmith Superior for over 3 years since i have moved into Spencer, they have always deliver promptly and made my budget payments as easy as it can be. I have never had any issues and both drivers and office staff have always been helpful and professional.
Good afternoon, I have nothing but good things to say about ckSmith and their service. I have been with ckSmith Superior for over two years. They were my first and only contractors to service my family with heat and oil. And although I have …
I wish I found you guys when I first moved here! Your customer service is second to none! From the technician that serviced our unit – the best I’ve ever seen and I watch then do each and every service, this was our first year with CKSmitth …
Rick was a new Technician to us. He arrived promptly on time, presented himself very well and did a thorough job servicing our boiler and cleaning up after himself. Rick even pointed out a boiler setting issue which should provide hotter …
Excellent service!! I switched oil service companies today and needed an emergency delivery. I got my account approved and ready to go in just 1 hour or 2 and got a technician visit to do the equipment inspection and emergency delivery before the end of the afternoon.
Unless you are a current customer, they will not give you the time of day.
I needed an estimate on installing a new indirect water heater, and Steve said they don’t service non-customers. …
We had a brand new $9000 Furnace and Water Heater installed in our Worcester home that we paid in full 2 days ago that was recommended by this company. It has broken 3 times now in the first 48 hours. On top of that it’s winter with no heat …
I originally had called to complain about the pricing, when I shopped around I noted that ckSmith was at a higher price per gallon rate than other providers. The woman I spoke with not only took the time to explain what additional services …
I recently had a leak in my boiler. The response from CK Smith was within minutes. The repair was done later on same day. It was done quickly and professionally. I couldn’t ask for better service or nicer people to deal with.
Thank you for doing a great job. I was very happy that Rick showed up ahead of schedule. He was courteous and helpful. He clearly explained the various parts of the system and advised me of the benefits of the service plans. I am very happy with this service. Thanks again. Dennis.
I became a CK Smith Superior oil and propane customer when I purchased a new home in July 2015. All of my dealings with them so far have been very pleasant from the initial visit to setup my account, an equipment inspection, oil …
After calling CKSMITH because of heat turning off sporadically and inexplicably, the Phone Representative was empathetic and directed us quickly to a technician. …
The entire process with CKSmithSuperior blew me away. From the speed of response on my initial inquiry, to Matt coming out and actually specc-ing our home for the exact boiler we’d need (other companies just sent a quote over email with no …
Although I haven’t had to directly communicate with anyone at CK Smith/Superior for quite a while now, I always know that they are there for me if I need them. Have been a customer for close to 30 years and have always been confident that they have my back. Great service, great prices, and great people to do business with!
My furnace had black smoke coming out of my chimney and black soot going everywhere. I called CKSmith Superior and they had someone come out with in an hour. Jim H was the tech and he was very knowledgeable! He had the furnace running clean in an hour! Great Job!
Tim was by far the best tech that has come to service my furnace and hot water heater. He was professional, explained everything he was doing and educated me on how things actually worked. My system is working better than ever and its 15 years old. Great job!
Everyone we deal with at CK Smith Superior is always very friendly and helpful. Technicians are always on time and professional. We have had nothing but good experiences with CK Smith Superior.
Jim Howland is very informative, thorough, smart and caring as a technician. This is why we use CK Smith. Trust and Reliability are what we need when caring for 3 children. Jim is a fine representative of your company. He did great work and we feel like we have an efficient, safe heating system to care for our family. Thanks Jim!
Extremely happy with CK Smith-Superior Oil. They have been my oil service provider for many years now. Each and every time they come to service my furnace they are on-time and very professional, explain everything clearly.
P.Greenwood
CK Smith Technicians keep my old time boiler working at peak efficiency.
They have the expertise to fix things and not trying to sell you something new to replace it. …
We used CK Smith to install a whole-house ductless mini-split A/C system. Two outdoor units and 5 inside handlers on a two floor house. After having had some bad luck with other contractors on other projects, we were absolutely thrilled …
Great job! The entire process was easy to use, from the initial phone contact to schedule the appointment through the actual service call. Tim, the tech, was thorough, knowledgeable, and professional. Thanks CK Smith!
Having moved into our new home in Auburn last spring, we chose ck Smith Superior over other providers due to their very full and comprehensive service plans. Like any type of insurance, or warrantee you hope you never need it, but if you do …
I’ve been using ckSmith/Superior for 8 years now for oil deliveries and boiler service and have never thought about shopping around elsewhere. Always great and prompt service. Just had my annual boiler tune up done today and as usual, the technician was on-time, friendly and knowledgeable.
I have used the same oil supplier for almost 35 years—in two different locations. Despite their changes and mine, I have always received courteous service. I recently bought a new furnace (which they installed) so I haven’t had the …
Pat replaced some very old, and tired duct work at our home. He arrived on time, and was very professional, friendly, (and it was an early Monday morning), and fast. He repaired, and replaced the duct work in no time at all. Now we are not …
Our boiler stopped working on New Year’s day with a house full of guests! Our Technician (Tim) was outstanding. He made a call to let us know he was on his way, was very prompt and was extremely professional. He resolved the issue quickly, …
When we moved to New England last year, we had no experience with oil heating. A friend recommended CkSmith and I am so thankful we listened. Paying bills and speaking with Customer Service is always a breeze. The service plans are reasonable and the company makes its easy to save.
CK Smith has always offered fast, reliable service. They offer prompt pay discounts, make it easy to make payments and are always friendly and courteous. Their technicians are knowledgable and professional and always show up on time. If …
do not use these guys for service. They charged my tenants $440 claiming they needed a new nozzle, cad cell, and of course a new controller, 1 1/2 of labor. If they simply checked the pump strainer $5 part they would have know in 10 min the …
We used CK Smith for a new boiler and hot water tank in our house. I cannot say enough just how polite, professional, and genuinely nice EVERYONE has been! It is refreshing! In particular I want to commend the plumber Ethan. I’m not the …
Our technician Chris was wonderful! Respectful, informative, tidy and just an all-around nice guy. He showed up with a smile, fix our heating issue and even hung my daughters curtains back up. I would HIGHLY recommend CKSmith Superior for fast, efficient and courteous service for the Worcester area.
This is our first year as customers of CK Smith, and our experience could not be better. From the young woman who set up our account to Duncan, the technician that cleaned our heating unit, the service has been impeccable. I am so glad that we switched!
I am a new customer (and homeowner) and the service at ckSmith has been excellent. They have been timely, professional, and helpful in informing me about my heating system. They were also prompt to come when I was in need of a minor repair and took care of it right away.
CK Smith Superior’s technician Duncan was very efficient and pleasant, explained condition of the furnace before he left we felt good he did a good job.
I’ve been CK Smith’s client since the beginning of the year. This is my first time as a home owner and, I couldn’t just go with the flow without checking around my options for oil and services. …
The last few days, we noticed our furnace was making a vibrating noise. With closer inspection, it sounded like the exhaust fan was rubbing against the exhaust pipe. With each day, it got louder and louder. It got to the point where I made …
I have had CK Smith for quite a while now. I have them automatically filling my oil and a service contract. They are quick to respond with any issues. Every time I have needed service someone was here within a couple hours to fix the …
Just bought a new house and needed a new oil company. I selected CK Smith because of the reviews and their services. I was immediately impressed with their responsive sales and customer service departments; they worked quickly and …
Over this past winter, we had two issues arise with our furnace. Ck smith’s customer service reps dispatched help for us promptly. When it was determined our furnace was on its last limb, their sales team visited us to discuss options for a …
After buying my new home in Sept 2015 I needed to sign on with an oil company. Upon researching I found CK Smith Superior to be top rated and now know why. They were quick to get us set up with an account, the gentleman who set it up for us …
Great experience. Had a tiny hiccup with a part for our new boiler but the technician came back the next day to correct it. They put canvas sheets down to protect our carpets and were very polite. We would recommend!
Excellent on all fronts. We have oil delivered from ckSmith and have never had an issue. Customer service is best in class. They can deliver in a pinch, if needed! Also, we had a furnace put in with them and it was a great process. Painless.
I’ve been using CK SMITH/Superior for 5 years for both my oil deliveries and boiler servicing. I would recommend this company to all my family and friends! Excellent customer service in both the office and technicians. They are always on …
Jim, the technician who performed service on my boiler, was great. After learning that we just moved into the house and that we were new to oil heat, Jim took his time explaining the boiler, it’s parts, and tips for troubleshooting …
Nick is a great guy. He arrived within the scheduled time and he worked efficiently and neatly. He kept me apprised as to what he was doing and what issues, if any, were found. He made sure everything was working properly before he left. I always seem to have a good experience with CK Smith technicians.
Since we signed on to CK Smith Superior we have been very happy with our decision. The install of our new furnace went very well. The techs were professional and pleasant. They worked very hard to finish the job!
We just moved to our new home and immediately had trouble with our oil burner. CK Smith had employees come out every time we called (once at 1AM) and they were always pleasant. They are always available, helpful, willing to explain what …
ckSmithSuperior has been delivering my oil and servicing my boiler since they installed it in 2006. I have received nothing but courteous, efficient service from them. They have been there for both routine calls and emergency services. Always there when they say, and done with professionalism.
CK Smith was able to schedule us in quickly, and the representative we spoke to on the phone was very polite. Duncan was on time and performed our scheduled maintenance effectively and efficiently. Always get great service from CK Smith!
Phil was wonderful! I had eye surgery the day prior, and was concerned about missing our first oil maintenance appointment in our new home. My husband is not a handy man, but Phil was able to answer his questions wonderfully – so much so …
We switched over to C.K. Smith two years ago because we were very unhappy with our other gas company. The representative from C.K. Smith was very knowledgeable about what his company could do for us. All of his promises were kept. We …
Technician explained all the services that were performed very clearly and to the necessary amount of detail. Identified the status/efficiency of the burner. Very pleasant to talk to.
Duncan was very friendly, and went right to work and cleaned up the area very well. He stayed focused and explained everything to me in terms that I could understand, Duncan smiled, was polite and courteous. You should be appreciative of a …
My husband and I bought our first home this year and recently signed up for a service contract with automatic oil deliveries with CK Smith. Kevin was our sales rep and he was likely the main reason we went with CK Smith in the end. No other …
C K SMITH IS A 5 plus star company I highly recommend to everyone. You won’t be disappointed you will be grad you did. They go above and beyond and make sure you feel safe. They value there customers in everything. Thank you C K Smith. 😊 …
C.K. Smith/Superior Oil is a great company. My church had a few boiler problems that were leaving our pastor & her mother in a tither. They serviced us quickly and efficiently, assuring the pastor that they would be OK, especially John & …
although I did not have a scheduled appointment today, when I called the office, the phone representative was very pleasant, and helpful, assuring me that they would send a tech out today to check the issue I was concerned about with my …
Recent service from after hours service technician, Doug was excellent and quick. I called at 10 am on the July 4th holiday, and we were all fixed and he was leaving my house by 1130am! …
The fact that we’ve been with ckSmithSuperior for SO MANY years is a testament to them and their GREAT service, in itself!! But aside from that, they and their technicians have ALWAYS been most courteous, reliable, and get the job done – …
Was expecting a 2 week wait for installation when our furnace died. Was getting a little chilly in the house for 2 senior citizens. We had no hot water to clean up leaking furnace daily. Alex managed to juggle the schedule and the install …
I am barely a day old customer and I already think this is the best business deal I have done this year. Yesterday, I found out I had used up the final quarter of oil in my tank and desperately needed refill. I called around and stumbled on …
I have been struggling with getting quality support for my plumbing and AC needs. For over 15 years I have been a CK-Smith customer for Oil delivery and service. Once I learned they did plumbing and AC I gave them a try and am pleased …
ckSmith installed a new furnace in our home this past summer. They did a great job. They also did all the paper work for a substantial rebate from the state. I highly recommend them.
I find everyone at CK smith friendly professional and always so helpful. I been with CK Smith superior for about 7 years and have never had an issue with anyone from here. They call to schedule my yearly maintenance on my heating system. I …
Duncan has serviced our home for years, he is very pleasant to deal with. He provided a wealth of information about the forced hot air system we have and made some suggestions for better air flow. Thanks Duncan, and CK Smith – this is exactly why we stick with you!
Had my furnace cleaned and serviced today 10/5/22 By a tech who actually knew his job and explained ever little detail about it. Thank you Benjamin for the great experience.. 👍 …
In a short span of time I’ve needed a oil tank and a new water heater. If it wasn’t for CK Smith, the silver plan, and the amazing dedicated technicians. I don’t know what I would do!. Today my boiler started leaking. By the time I placed …
Tim arrived on an emergency call after-hours. He found and solved the problem with my indirect hot water heater and made sure everything was in good working order before he left. …
Both Dennis and Anna were exceptionaly professional. Thay were also personably and spent time chatting with me…I truly enjoyed dealing with them both…Thank you for having such excellent employees …
My propane delivery is paid prior to it being delivered, which always results in a credit not usually more than $40. This time it was closer to a $90 dollar credit, so I requested the refund. After 3 weeks I’m still waiting, I have called 4 …
Tim did a very thorough job on my boiler for the annual service. Tim is very conscientious & readily answered my question on the status of the exhaust pipe. I am glad that CK Smith has the quality of a service technician as Tim.
Great job as always! Highly recommend the annual service plan. Gives me peace of mind knowing my furnace is checked every year and it should get my family through the upcoming winter.
Our furnace is now 25, and there have been a couple hiccups over the years. We are very grateful for CK Smith’s technician’s knowledge helping us navigate what makes sense for our burner and our hot water situation. He explained all that …
We used CK Smith for two years and had a great experience. They have excellent customer service and can always make a visit within a day or two of request. It feels like a small family run company that cares for your business and I would use them again.
Doug was our technician for our yearly furnace maintenance today and he was *wonderful*. Super-friendly, super-efficient, professional, and very pleasant to deal with. We’ve always had great service from all the CK Smith technicians, but …
Amazing customer service. From the phone call to schedule a service visit all the way to the actual visit from the technician. Was able to schedule a visit next day for a full system inspection. (Being in the service industry, that’s …
:Just wanted to say that Ed was fantastic in helping us out when our burner went on the fritz. He had a great attitude and really knew his business! He was training a young man as well and his instructions & guidance were very insightful. …
Great service appointment from request to completion. Also, very pleased to have the annual service plan with CK Smith the past few years. The service is outstanding. Tim was very professional and made sure the tune up on my furnace was done right the first time.
I recently had an annual burner service performed by ck Smith Oil Co. Duncan the burner service technician arrived on-time. He was extremely friendly and polite. He explained all he was to be doing while working on my burner. …
During the week my furnace and power went off. I had to make 3 customer services calls to get the help. …
Reliable services
Very Professional
Superior service.
I highly recommend these guys.
Always quick with fuel delivery.
Techs are always personable and friendly
Jim was professional and courteous.
Courteous staff, Fast service, Competitive rates.
Everything I need.
Has always been nothing but the best. Always there when needed.
JIM WAS ON TIME AND TOOK TIME TO DO A PROFESSIONAL SERVICE. THANKS KEN
Always excellent service and very quick response to service requests.
Love these guys…..always here for me when I need them 🙂
Technician was on time was professional and curteous.
Every time I have called , it has been prompt professional sevice
Phil was great. Helpful, knowledgeable, and efficient.
Thank you for the quick service!
Replaced boiler and water heater very efficient and informative
I call for a delivery and they are there the next day and I am happy 🙂
Prompt, efficient service. Clean and orderly completion of tuneup service,
As always everyone was very professional and friendly. Explaining service that was performed.
Very happy customer – they offer great discounts!
Salesman was curtious, informative and knowlegable, A very good experience.
Jim got to us fast and had us up and running in less than a hour.
The staff 9n the phone were very professional and the technician were quite helpful and courtious. .
Great service. Knows equipment; prices fair; very dependable.
Quick, efficient, professional after a service call put in…Thank You…
SRogers
Have been using ckSmith for the past 25ish years. would recommend to others.
It is nice to know that when CkSmith/Superior is coming, I can expect great service.
I’ve been doing business with them for 20 years – they never disappoint!
Great professional and curteous work. Furnace sounds and runs great now. thanks
Thanks to Robin and a dedicated driver who delivered oil to our nearly empty tank on a Saturday evening in record cold.
Pretty decent oil company the only real bad oil company in the area is fawcett energy steer clear of them and you’ll be all set.
Eric was punctual helpful and knowledgeable. He did a great job! Thank you!
Excellent customer service and help. We are new to the company and look forward to many years of service
Outstanding customer service & in-home service!!! 5-Star! Highly recommend! Top quality people!!!
Very pleased with the service….
Prices are a little higher than competition but they have first rate service guys and always deliver on time with auto-delivery.
Matt was very professional and personable while his visit to tune up my oil burner.
Both techs were outstanding – polite, knowledgeable, and friendly. Give ’em a raise!!
Great job, clean, I felt very comfortable with the tech that fix our problem, quick and on time!
Tim was very thorough and took his time to complete the job correctly. Would gladly have Tim come back again!
Customer service — quick turnaround. I requested information about my account and received immediate attention.
Thank you.
Always pleasant, curtious, and effecient! Service person recommended new equipment which I agreed to add.
they are fast and efficient wiith bringing the oil to us. and the and very good in cleaning and fixing there product.
I find as good as any company out there,better than most.
they’re on time, good in a emergency.well trained techs.
We are always satisfied with CK Smith Superior Oil Co. and annual service!
Mr. Howland has been here before and is very knowledgeable- great guy! He was also right onetime for the call!
Charged us with over priced rate. Bad customer service. Couldn’t cancel the oil plan as we signed up with their heat maintenance service. Not recommending their service.
These guys are always professional and easy to work with. Have used them now for several major updates and emergency issues.
they never have left me in the lurch for oil or service. they do nice work and have been a customer for 15 years.
Ray did a great job, was efficient and polite. Your service techs always do a great job.
They are extremely overpriced!! they charge .50 sometimes more then other companies and when you ask them about it their only response is “they are a full service company” they only service we get is oil. The person who answers the phone is …
Always kind, courteous from technicians to office staff – have been with them for 10 + years never an issue.
prompt response, great service as usual. Very friendly and knowledgeable tech who did an outstanding job. This was a Saturday response and much appreciated.
Matt from ckSmithSuperior was not just outstanding across the board, he was personable as well and instantly created a level of comfort for me as a new client.
Senior Tech used his experience to guide & implement his prior knowledge which gave a feeling of comfort and assurance of a job well done.
ckSmith did a great job with the installation of a new, more efficient heating system at our home.
I have been a customer of CKSmith’s for a while and they have always been reliable and on time for service matters and oil deliveries.
Duncan was very polite and professional and very aware of Covid-19. Excellent service.
We just moved into the area and after searching for an oil supplier we chose ckSmith and we’re delighted with their responsiveness and detail to our needs. Thanks!
CK Smith is WAY overpriced. They do not care about their customers and the person that answers the phone is extremely rude! We will be switching companies.
Stan was on time and courteous during his visit. Thank you!
Douglas was great, explained all the work he did. Pleasure having him in my home… …
I’ve have been buying oil from CK for many years… the service has been great, they always show up on the day they promised. Great prices too!
Worked here for years. Good people.
Spoke with Chris to set up a new account. Felt like he didn’t sell me, but really helped me figure out the best plan for me. So far so good!
Called them yesterday (after calling 2 competitors who weren’t interested in my project), they had someone out next AM to look at the job, service & response could not be better, great team here !
Staff is courteous and knowledgeable. When I have a problem with my system they respond quickly, even outside of business hours. Thank you for your great customer service!
Great Job.The technician was great. He arrived early and did his job with no issues. Keep this great tech.
Both of your technicians did a great job, very respectful and aware of the safety precautions for Covid19. …
I have always used this company since installation of the system. I have never had an issue. And for those times I forget to check my oil level and its low, they have always added me to their runs for that day.
Christ was great. He was very professional and answered all of my questions. He completed his work in a timely manner and did not leave a mess. Very happy with his work. Thank you
I’ve been a CK Smith/Superior customer for in excess of 20 years, no matter what issue is, they resolve it very quickly. Keep up the excellent work!
Tech came to my house yesterday April 2 at 930 did a great job and company was very understanding ,from tech to service manager they have always given me the best service ,I wish I knew there names to thank all of them,William Sullivan 268 Wildwood Ave worcester ma.
Jim showed up early and was very nice. He was very professional and gave me some great ideas to make the boiler run better.
I have been going to CK Smith for years . I have tried other oil company’s but they are nothing compared to CK Smith. They are always there when you need them. Thanks CK Smith.
The installation of my new booster tank was flawless. I would recommend ckSmith plumbing to anyone looking for a plumber.
Hostile angry man in a cksmith van parked in front of my house to eat his lunch. I asked if he was working in the area, he told me to mind my own business. I wouldn’t want people like THIS guy in MY house!
Customer service was there when needed most. Prompt and courteous technician fixed everything right away. This is a great company that looks out for customers!
We have used them for several years, since we got a new oil burner. They also hooked up a propane tank for us as well. Good service and very quick to come!
Furnace cleaning was on schedule and performed quickly, repair person was polite and informative. Left appropriate documentation of test results.
Great Oil Company and Service. The oil delivery is prompt, the boiler protection program is worth it and the the service techs come out right away and on schedule.
Tim was great! He was extremely thorough, answered all of my questions, and communicated what to expect while he was working. Totally above and beyond….thanks for everything Tim!!
My experiences with CK Smith have been great. Good customer service, no issues with deliveries and they have been very responsive to any emergency situations.
I found Jim (Howland) to be pleasant to talk to. He was very efficient in his work, and explained what he did. He is definitely a credit to your company.
Professional expert crew, personable and courteous. Cleaned up everything, worked as a team to get the installation done by mid-afternoon. Great folks to work with.
Many years of excellent service from Superior Oil. Whenever I call they are friendly and answer my questions. Services provided have always been great! Highly reccomend them.
Duucad is a very good guy. We had a great chat and he explained everything to me.
We have an annual tuning up service with ckSmith.
I recently planted berry bushes fairly close to the exterior oil pipe. The drivers were very careful not to disturb or damage them. I was thinking I would need to put in a barrier to prevent damage, but your guys are always on the ball.
Very personable, knowledgeable, conscientious. You are fortunate to have an employee like Duncan.
Hope to have him as our Tech in future.
Great friendly service on a recent propane tank install on my mother’s house. Paul & Donna were very helpful in getting that install done quickly & efficiently. Thank you!
Duncan is a truly excellent technician. He also was here in the winter to fix a burner outage, and he fixed it perfectly and it has worked better than ever since then.
Jim was the best! It was a late call and I was frantic about the fumes. He came in and reassured me that we’d be okay. He assessed the situation, fixed the problem and left me with peace of mind.
The two gentlemen that attended the service were both knowledgeable and were very courteous. They knew the services and recommendations when it came to the system that is currently running my house. Great Job Guys!!!…
The whole process was wonderful, from scheduling to service! Ben was great – gave me adequate notice of his arrival so I could leave work to meet him, did a thorough job explaining everything to me, and was very personable! Thank you!
The plumber, Ethan, was very professional, courteous, thorough, fast and conscientious. He protected the work area and cleaned up the area after he was done. He answered all our questions completely and help alleviate our concerns.
ckSmithSuperior is a fantastic company to work with. The service has been excellent and the prices are reasonable. Definitely the top oil company in the Worcester area.
We have our annual tune up each year. It is easy to schedule and we always receive prompt, courteous service whether it’s for our air conditioning or heating unit.
We so appreciate our delivery driver’s!! Especially the one that put’s a “smiley face” on the delivery paper!! Just brighten’s up the day!! Our thanks also to everyone else that works there. We have always had such great service and have been with you for sooooo many years.
As always CkSmithSuperior has the best employees very professional and jobs done well they are working for you. I’ve been with Superior for over 30 years and this is why I haven’t changed. …
Technician, Tim Sheperd, provided great service. He also instructed me on how to regulate the hot water temperature on the boiler’s dial as well as to where the emergency start button is in the event the furnace wouldn’t start. Thanks Tim.
I appreciate your efforts to provide a clean web interface for us to do business. It would be better if, when paying bills, I didn’t have to go through TWO pages hitting “submit.” You could add something to the second page or maybe change …
Matt, did a great job today. Diagnosed and fixed problem quickly. Furnace is up and running, ready for cold weather later this week.
Clean and efficient.
I had recently called because I could not access my online account. Most likely it was because I couldn’t remember my password! But, I was helped right away with a temporary password so now I can see everything pertaining to my account! …
An additional box labeled “Not Applicable” needs to be added to each line item in the survey. Since it does not exist I selected “No” or “Unsatisfactory”, just to get your attention. …
After being away for a few days, I arrived home on December 31,2015 to a snow and ice filled driveway, steps and yard. I had to skate to my door and crawl up my steps to get in the house. When I reached the door, the oil delivery man ( …
Ed did a great job. Isolated the problem quickly and fixed it. Also found a hidden problem (fuel oil leaking thru a gasket) and fixed it also. He also did the job quickly and provided good safety info on avoiding burst pipes due to the …
The customer service and techs have been outstanding. After trying 2 other oil companies in the area we have decided to stay with CK Smith Superior.
I have used CK Smith for many years and have always received efficient and quick response to any problems that I’ve had with my heating system. I recommend them to anyone looking for a reliable company.
Knowledgeable, friendly, and efficient describes our tune up visit. Service technician Duncan answered our questions and was very helpful.
Joe performed the annual service on my furnace. He was prompt, professional and friendly. He took the time to explain everything to me and make sensible recommendations for future heating system enhancements.
We recently bought an older home with oil heat. It was important to us to find a company that has excellent oil delivery and service. We found both at ckSmith Superior.
Jim from Ck smith came out to clean and Service the furnace. I asked him to check the expansion tank and it was no good but he had one in his truck Very professional thanks Ck smith .
Woke up to no heat and a quickly cooling house on a Sunday morning during the first real cold snap of the year and called cksmithsuperior, going to schedule something for the next day, at best. Was told a tech would be by in 15 minutes. Heat was back on a half hour later. Really, what more can you ask? Happy and warm!
Phil was a welcome relieve in a day full of frought-up events (like new refrigerator delivery; insurance agent, earlier). I believe he’s served me in the past in this capacity. No problem accessing (at least visually) the oil tank, as I …
Had a regular service call late December, and as always, tech right on time at the top of the hour. What I appreciate, is being able to call and speak with Robin and being reassured I have enough fuel as I am physically unable to navigate my basement and look at my gauge. Thanks Superior Team!
Excellent furnace service kept us warm during the past winters.
Recently, our vent fan was making noise and a technician fixed it promptly! Thanks, CKSmith!!
Tim was extremely thorough . He thinks I have a crack in the burner box that could not be seen by eye when used the testing equipment. He advised me of a potential odor and carbon monoxide problem. MY furnace is 20 years old. I am getting a quote for a new furnace from CK Smith on on Monday Dec. 5, 2016.
I recently had Ethan out to my house to perform service to my furnace. He did a great job and was very thorough in explaining to me what he was going to do. He did a very nice job and was very professional.
CK Smith has been outstanding to deal with! They are always prompt in everything and I have found their service and prices to be among the best! I highly recommend them for your needs!
I’ve been a customer of CK Smith for nearly 20 years They have the utmost professional staff from top to bottom. Extremely courteous and helpful in their service support. …
Ck Smith is the best HVAC/heating oil company in the area !!!!
Andrew provided fantastic service, the job was more tedious than everyone thought, but Andrew worked on it with a positive attitude. Awesome personality, awesome work. CkSmith provided yet another amazing service!
Jim was AWESOME!!! He noticed an issue that a previous oil company’s service tech said was ‘normal’ and stayed for quite some time trying to figure it out. I’m so glad to have switched to CK Smith!!!
I recommend CKSmith highly! Their technicians are knowledgeable, prompt, and courteous. These guys don’t leave until the customer is satisfied. With their great customer service and good prices why would you go anywhere else?
Our recent experience with our service was fine and the 1st service guy set expectations that there were a few variables to work out. The 1st guy came and we had a water release valve that was leaking so he replaced it but told us that …
I have not had any issues with deliveries or service in my many years with ckSmith. Annual Maintenance of my furnace has been affordable and effective. I do recommend you try them as well.
It was a nice surprise to receive an email from Superior Oil letting us know that our monthly budget payment was going down by $10. We heard that oil prices were dropping, and it’s great that Superior is passing the lower prices on to their …
Called at 8:00 AM…no heat.
Here by 8:45!!
Ben kept us informed of his progress and what he was doing. …
Chet & Eric did a great job with the removal our old boiler & the installation of a new boiler and indirect water heater. The new install looks & works great. We also use C.K. Smith for our home heating.
The technicians were right on time as they said they would be. They came in and got right to work. They put down drops cloths to keep my floors clean. They told me all I needed to know about my new boiler. And they were done about the time …
My experience with Jim, is always outstanding. He is very personable & efficient. Jim completes his work in a timely manner. I hardly know he was there. He is very knowledgeable & explains everything he completed very clearly. …
Nice Technician, explained my heating units efficiency and how he derived it. He also explained to me the need of having the tray for my 50 year old oil tank.
Other than that he is an excellent representative of your company.
Less than enthused so far. Signed up to have a new tank delivered 2 weeks ago. Was told I would receive a call back the next day to schedule. Nothing. …
Our technician, Patrick, replaced the combustion chamber and burner coupling on our boiler. He showed me the replacement part and how it heated to adhere to the chamber. He also needed to take the old part out in pieces first. I was very …
Just like every other tech from ckSmithSuperior, Jim B arrived on time and from the moment he started to work on my boiler, it was obvious he was experienced and knowledgeable. He was efficient, no time was wasted, and he left my basement and equipment cleaner than when he arrived. I wish every other tech I deal with was as good.
Just got my furnace serviced. Technician showed up right at the start of our time window. He was very polite and efficient. I met him at my house on a work break and was able to get back to work right on time!
Daniel Leicester MA
Ck Smith superior have Excellent services. Keep truck of my house fuel levels. Excellent customer services and on time for oil deliveries. Keep up the good work in 2019.
I have been using ckSmith Superior for over 3 years since i have moved into Spencer, they have always deliver promptly and made my budget payments as easy as it can be. I have never had any issues and both drivers and office staff have always been helpful and professional.
Good afternoon, I have nothing but good things to say about ckSmith and their service. I have been with ckSmith Superior for over two years. They were my first and only contractors to service my family with heat and oil. And although I have …
I wish I found you guys when I first moved here! Your customer service is second to none! From the technician that serviced our unit – the best I’ve ever seen and I watch then do each and every service, this was our first year with CKSmitth …
Rick was a new Technician to us. He arrived promptly on time, presented himself very well and did a thorough job servicing our boiler and cleaning up after himself. Rick even pointed out a boiler setting issue which should provide hotter …
Excellent service!! I switched oil service companies today and needed an emergency delivery. I got my account approved and ready to go in just 1 hour or 2 and got a technician visit to do the equipment inspection and emergency delivery before the end of the afternoon.
Unless you are a current customer, they will not give you the time of day.
I needed an estimate on installing a new indirect water heater, and Steve said they don’t service non-customers. …
We had a brand new $9000 Furnace and Water Heater installed in our Worcester home that we paid in full 2 days ago that was recommended by this company. It has broken 3 times now in the first 48 hours. On top of that it’s winter with no heat …
I originally had called to complain about the pricing, when I shopped around I noted that ckSmith was at a higher price per gallon rate than other providers. The woman I spoke with not only took the time to explain what additional services …
I recently had a leak in my boiler. The response from CK Smith was within minutes. The repair was done later on same day. It was done quickly and professionally. I couldn’t ask for better service or nicer people to deal with.
Thank you for doing a great job. I was very happy that Rick showed up ahead of schedule. He was courteous and helpful. He clearly explained the various parts of the system and advised me of the benefits of the service plans. I am very happy with this service. Thanks again. Dennis.
I became a CK Smith Superior oil and propane customer when I purchased a new home in July 2015. All of my dealings with them so far have been very pleasant from the initial visit to setup my account, an equipment inspection, oil …
After calling CKSMITH because of heat turning off sporadically and inexplicably, the Phone Representative was empathetic and directed us quickly to a technician. …
The entire process with CKSmithSuperior blew me away. From the speed of response on my initial inquiry, to Matt coming out and actually specc-ing our home for the exact boiler we’d need (other companies just sent a quote over email with no …
Although I haven’t had to directly communicate with anyone at CK Smith/Superior for quite a while now, I always know that they are there for me if I need them. Have been a customer for close to 30 years and have always been confident that they have my back. Great service, great prices, and great people to do business with!
My furnace had black smoke coming out of my chimney and black soot going everywhere. I called CKSmith Superior and they had someone come out with in an hour. Jim H was the tech and he was very knowledgeable! He had the furnace running clean in an hour! Great Job!
I have nothing but praise for Superior Oil. For over 20 years their service level has been outstanding and their service techs are top notch.
Tim was by far the best tech that has come to service my furnace and hot water heater. He was professional, explained everything he was doing and educated me on how things actually worked. My system is working better than ever and its 15 years old. Great job!
Everyone we deal with at CK Smith Superior is always very friendly and helpful. Technicians are always on time and professional. We have had nothing but good experiences with CK Smith Superior.
Jim Howland is very informative, thorough, smart and caring as a technician. This is why we use CK Smith. Trust and Reliability are what we need when caring for 3 children. Jim is a fine representative of your company. He did great work and we feel like we have an efficient, safe heating system to care for our family. Thanks Jim!
Extremely happy with CK Smith-Superior Oil. They have been my oil service provider for many years now. Each and every time they come to service my furnace they are on-time and very professional, explain everything clearly.
P.Greenwood
CK Smith Technicians keep my old time boiler working at peak efficiency.
They have the expertise to fix things and not trying to sell you something new to replace it. …
We used CK Smith to install a whole-house ductless mini-split A/C system. Two outdoor units and 5 inside handlers on a two floor house. After having had some bad luck with other contractors on other projects, we were absolutely thrilled …
CK Smith
We built a new home and needed propane tanks put in. The person I called was …
Great job! The entire process was easy to use, from the initial phone contact to schedule the appointment through the actual service call. Tim, the tech, was thorough, knowledgeable, and professional. Thanks CK Smith!
Having moved into our new home in Auburn last spring, we chose ck Smith Superior over other providers due to their very full and comprehensive service plans. Like any type of insurance, or warrantee you hope you never need it, but if you do …
I’ve been using ckSmith/Superior for 8 years now for oil deliveries and boiler service and have never thought about shopping around elsewhere. Always great and prompt service. Just had my annual boiler tune up done today and as usual, the technician was on-time, friendly and knowledgeable.
I have used the same oil supplier for almost 35 years—in two different locations. Despite their changes and mine, I have always received courteous service. I recently bought a new furnace (which they installed) so I haven’t had the …
Pat replaced some very old, and tired duct work at our home. He arrived on time, and was very professional, friendly, (and it was an early Monday morning), and fast. He repaired, and replaced the duct work in no time at all. Now we are not …
Our boiler stopped working on New Year’s day with a house full of guests! Our Technician (Tim) was outstanding. He made a call to let us know he was on his way, was very prompt and was extremely professional. He resolved the issue quickly, …
When we moved to New England last year, we had no experience with oil heating. A friend recommended CkSmith and I am so thankful we listened. Paying bills and speaking with Customer Service is always a breeze. The service plans are reasonable and the company makes its easy to save.
CK Smith has always offered fast, reliable service. They offer prompt pay discounts, make it easy to make payments and are always friendly and courteous. Their technicians are knowledgable and professional and always show up on time. If …
do not use these guys for service. They charged my tenants $440 claiming they needed a new nozzle, cad cell, and of course a new controller, 1 1/2 of labor. If they simply checked the pump strainer $5 part they would have know in 10 min the …
We used CK Smith for a new boiler and hot water tank in our house. I cannot say enough just how polite, professional, and genuinely nice EVERYONE has been! It is refreshing! In particular I want to commend the plumber Ethan. I’m not the …
Our technician Chris was wonderful! Respectful, informative, tidy and just an all-around nice guy. He showed up with a smile, fix our heating issue and even hung my daughters curtains back up. I would HIGHLY recommend CKSmith Superior for fast, efficient and courteous service for the Worcester area.
This is our first year as customers of CK Smith, and our experience could not be better. From the young woman who set up our account to Duncan, the technician that cleaned our heating unit, the service has been impeccable. I am so glad that we switched!
I am a new customer (and homeowner) and the service at ckSmith has been excellent. They have been timely, professional, and helpful in informing me about my heating system. They were also prompt to come when I was in need of a minor repair and took care of it right away.
CK Smith Superior’s technician Duncan was very efficient and pleasant, explained condition of the furnace before he left we felt good he did a good job.
I’ve been CK Smith’s client since the beginning of the year. This is my first time as a home owner and, I couldn’t just go with the flow without checking around my options for oil and services. …
The last few days, we noticed our furnace was making a vibrating noise. With closer inspection, it sounded like the exhaust fan was rubbing against the exhaust pipe. With each day, it got louder and louder. It got to the point where I made …
I have had CK Smith for quite a while now. I have them automatically filling my oil and a service contract. They are quick to respond with any issues. Every time I have needed service someone was here within a couple hours to fix the …
Just bought a new house and needed a new oil company. I selected CK Smith because of the reviews and their services. I was immediately impressed with their responsive sales and customer service departments; they worked quickly and …
Over this past winter, we had two issues arise with our furnace. Ck smith’s customer service reps dispatched help for us promptly. When it was determined our furnace was on its last limb, their sales team visited us to discuss options for a …
After buying my new home in Sept 2015 I needed to sign on with an oil company. Upon researching I found CK Smith Superior to be top rated and now know why. They were quick to get us set up with an account, the gentleman who set it up for us …
Great experience. Had a tiny hiccup with a part for our new boiler but the technician came back the next day to correct it. They put canvas sheets down to protect our carpets and were very polite. We would recommend!
Excellent on all fronts. We have oil delivered from ckSmith and have never had an issue. Customer service is best in class. They can deliver in a pinch, if needed! Also, we had a furnace put in with them and it was a great process. Painless.
I’ve been using CK SMITH/Superior for 5 years for both my oil deliveries and boiler servicing. I would recommend this company to all my family and friends! Excellent customer service in both the office and technicians. They are always on …
Jim, the technician who performed service on my boiler, was great. After learning that we just moved into the house and that we were new to oil heat, Jim took his time explaining the boiler, it’s parts, and tips for troubleshooting …
Nick is a great guy. He arrived within the scheduled time and he worked efficiently and neatly. He kept me apprised as to what he was doing and what issues, if any, were found. He made sure everything was working properly before he left. I always seem to have a good experience with CK Smith technicians.
Happy New Year!!
We are delighted to be customers of CKSmith/Superior!! We’ve been with Superior …
Since we signed on to CK Smith Superior we have been very happy with our decision. The install of our new furnace went very well. The techs were professional and pleasant. They worked very hard to finish the job!
We just moved to our new home and immediately had trouble with our oil burner. CK Smith had employees come out every time we called (once at 1AM) and they were always pleasant. They are always available, helpful, willing to explain what …
ckSmithSuperior has been delivering my oil and servicing my boiler since they installed it in 2006. I have received nothing but courteous, efficient service from them. They have been there for both routine calls and emergency services. Always there when they say, and done with professionalism.
CK Smith was able to schedule us in quickly, and the representative we spoke to on the phone was very polite. Duncan was on time and performed our scheduled maintenance effectively and efficiently. Always get great service from CK Smith!
Phil was wonderful! I had eye surgery the day prior, and was concerned about missing our first oil maintenance appointment in our new home. My husband is not a handy man, but Phil was able to answer his questions wonderfully – so much so …
We switched over to C.K. Smith two years ago because we were very unhappy with our other gas company. The representative from C.K. Smith was very knowledgeable about what his company could do for us. All of his promises were kept. We …
Technician explained all the services that were performed very clearly and to the necessary amount of detail. Identified the status/efficiency of the burner. Very pleasant to talk to.
Duncan was very friendly, and went right to work and cleaned up the area very well. He stayed focused and explained everything to me in terms that I could understand, Duncan smiled, was polite and courteous. You should be appreciative of a …
My husband and I bought our first home this year and recently signed up for a service contract with automatic oil deliveries with CK Smith. Kevin was our sales rep and he was likely the main reason we went with CK Smith in the end. No other …
Stay away from them! They blackmail everybody by refusing to pass your oil tank. It was 3 for 3 for me.
C K SMITH IS A 5 plus star company I highly recommend to everyone. You won’t be disappointed you will be grad you did. They go above and beyond and make sure you feel safe. They value there customers in everything. Thank you C K Smith. 😊 …
C.K. Smith/Superior Oil is a great company. My church had a few boiler problems that were leaving our pastor & her mother in a tither. They serviced us quickly and efficiently, assuring the pastor that they would be OK, especially John & …
although I did not have a scheduled appointment today, when I called the office, the phone representative was very pleasant, and helpful, assuring me that they would send a tech out today to check the issue I was concerned about with my …
Recent service from after hours service technician, Doug was excellent and quick. I called at 10 am on the July 4th holiday, and we were all fixed and he was leaving my house by 1130am! …
Tim is a very pleasant, knowledgeable and conscientious worker. He left my system looking like new.
The fact that we’ve been with ckSmithSuperior for SO MANY years is a testament to them and their GREAT service, in itself!! But aside from that, they and their technicians have ALWAYS been most courteous, reliable, and get the job done – …
Was expecting a 2 week wait for installation when our furnace died. Was getting a little chilly in the house for 2 senior citizens. We had no hot water to clean up leaking furnace daily. Alex managed to juggle the schedule and the install …
I am barely a day old customer and I already think this is the best business deal I have done this year. Yesterday, I found out I had used up the final quarter of oil in my tank and desperately needed refill. I called around and stumbled on …
I have been struggling with getting quality support for my plumbing and AC needs. For over 15 years I have been a CK-Smith customer for Oil delivery and service. Once I learned they did plumbing and AC I gave them a try and am pleased …
ckSmith installed a new furnace in our home this past summer. They did a great job. They also did all the paper work for a substantial rebate from the state. I highly recommend them.
I find everyone at CK smith friendly professional and always so helpful. I been with CK Smith superior for about 7 years and have never had an issue with anyone from here. They call to schedule my yearly maintenance on my heating system. I …
Duncan has serviced our home for years, he is very pleasant to deal with. He provided a wealth of information about the forced hot air system we have and made some suggestions for better air flow. Thanks Duncan, and CK Smith – this is exactly why we stick with you!
Duncan was on time, very friendly and did an excellent job cleaning our boiler.
Had my furnace cleaned and serviced today 10/5/22 By a tech who actually knew his job and explained ever little detail about it. Thank you Benjamin for the great experience.. 👍 …
Had my annual boiler tune up performed by Duncan.
Duncan arrived within the scheduled time range.
He was courteous, amicable and proficient. …
In a short span of time I’ve needed a oil tank and a new water heater. If it wasn’t for CK Smith, the silver plan, and the amazing dedicated technicians. I don’t know what I would do!. Today my boiler started leaking. By the time I placed …
Tim arrived on an emergency call after-hours. He found and solved the problem with my indirect hot water heater and made sure everything was in good working order before he left. …
Both Dennis and Anna were exceptionaly professional. Thay were also personably and spent time chatting with me…I truly enjoyed dealing with them both…Thank you for having such excellent employees …
My propane delivery is paid prior to it being delivered, which always results in a credit not usually more than $40. This time it was closer to a $90 dollar credit, so I requested the refund. After 3 weeks I’m still waiting, I have called 4 …
Tim did a very thorough job on my boiler for the annual service. Tim is very conscientious & readily answered my question on the status of the exhaust pipe. I am glad that CK Smith has the quality of a service technician as Tim.
Great job as always! Highly recommend the annual service plan. Gives me peace of mind knowing my furnace is checked every year and it should get my family through the upcoming winter.
Our furnace is now 25, and there have been a couple hiccups over the years. We are very grateful for CK Smith’s technician’s knowledge helping us navigate what makes sense for our burner and our hot water situation. He explained all that …
We used CK Smith for two years and had a great experience. They have excellent customer service and can always make a visit within a day or two of request. It feels like a small family run company that cares for your business and I would use them again.
Doug was our technician for our yearly furnace maintenance today and he was *wonderful*. Super-friendly, super-efficient, professional, and very pleasant to deal with. We’ve always had great service from all the CK Smith technicians, but …
Amazing customer service. From the phone call to schedule a service visit all the way to the actual visit from the technician. Was able to schedule a visit next day for a full system inspection. (Being in the service industry, that’s …
:Just wanted to say that Ed was fantastic in helping us out when our burner went on the fritz. He had a great attitude and really knew his business! He was training a young man as well and his instructions & guidance were very insightful. …
Great service appointment from request to completion. Also, very pleased to have the annual service plan with CK Smith the past few years. The service is outstanding. Tim was very professional and made sure the tune up on my furnace was done right the first time.