Clark Energy Cooperative is a not-for-profit electric utility headquartered in Winchester, Kentucky. We provide electric services to more than … See more
They do zero line maintenance, resulting in many power outages. I was personally told by a line worker they will only clear the lines when the line in question comes down. There are many lines that drastically need maintenance, but they will not do it until it falls.
Website is very difficult to navigate the history acct page use to be simple, now very hard to find or you have to call the office and wait for clerk to help.
they are the greediest company I have ever seen and I had my meter read and closed out on first of july and waiting for my refund check and they sent me my final bill quickly now waiting for my refund hate them
Horrible service, made me wait 2 weeks to turn my electric all because of an inspection would not try to help me out all or be up front with me on top of that I didnt meet there credit score standards so I had to pay them 200 deposit to …
My concern is that the power is out at my house and I’m at work its snowing and my kids and wife is home and very cold where is the service that should be provided to get the electric back on. House is out highway 15 about 5 miles past the power plant…
Nothing but respect for the line repair guys, but the engineer and connect/disconnect side of the office staff is rarely available to answer their phones and routinely fails to return calls. Very frustrating. I’m sure you can do better!
This company cannot keep the power on. Their website is difficult to navigate to find a number to call when you need to report an outage and their staff have acted like it was an inconvenience to take my report. Third world countries have more reliable service.
They give barely any notice for shutting power off for four hours. I work from home and can not afford my power being off that long. They didn’t seem to care or think it was that big of a deal. Disappointed with their customer service.
Power has been out for more than 24 hours. Multiple calls to report the outage have been made, and yet no effort has been made to fix the problem. I wouldn’t do business with Clark Energy if I didn’t have to. They are completely inept.
0 stars…. have to rate 1 to post. Power has been out for 48 hours and counting, multiple calls and no attempt to fix the problem. Living on a well in the country, so don’t have any running water either, basically homeless at this point …
Clark Energy Absolutely is a ripp off . Pretending to care for there community . Your star is for robbing the average working person. Clark energy is a fake , Look at all the fake pictures our money has bought trying to make them look like …
0 stars. It wouldn’t let me actually give them 0 stars.
I had to miss an hour and a half of work to drive all the way out to the far side of Winchester from Richmond to sign up for services in person. Then the …
Just purchased my home on Tuesday, called Wednesday and asked if I could change the electricity to my name and the lady told me I would have to come in and do it to sign paperwork which is fine. I explained to her because of work I wouldn’t …
If there’s bad weather expected your power to go out and be our for a while that’s all there is to it. Clark energy does the absolute minimum when it comes to managing their power lines. Very poorly operated company
My me and my wife just got back from the hospital where she has been at for 2 weeks. I noticed when I got home that we had a bill from them and our power was already supposed to be shut off yesterday. The guy comes to my door knocks and …
Regular power outages lasting most the day, even when it’s been clear all day. Pathetic customer service. The first question you should ask when buying or renting a home is if you have to get electric through Clark. If you do, don’t move into it or you will regret it.
Your auto pay service is trash. This makes twice that your auto pay system has not made my payment and you still charge me a late fee for an issue on your end i would recommend any other company other than you guys you should NOT have an option for an auto pay service if it doesnt work good way to do nothing but scam money from others
The Bills with Clark Energy is a joke.
There is no way this ripoff company is a NON PROFIT.
How do we complain to the Energy Commission in Washington. …
15 hours later, 22° and I still have live wires on the ground and no electricity. I was told that they have an open ticket, they will get to me when they can. Because I’m not a “main line” I’m not a priority. Told to stay away from the live …
Absolute CROOKS! Everything I own is on the SAME setting EVERY MONTH but my bill fluctuates by HUNDREDS OF DOLLARS! It’s the end of December and my heat is set on 64° ALL winter but yet my bill went up over $250??????? No christmas lights, …
Like several places in Winchester rude and could care less bout their customers. First month at our new place we woke up to no power as our bill was late.. Now it wasn’t overdue it was 3 days past the bill date called and was told where we …
Worst service. Went out 1:00 am 2-10-2021. Came on for 40 minutes thursday 2-10-2021 about 9:00 am and back out at 9:40 am.. Came on friday 2-11-2021 about 9:00 am and off at 10:30 am. Finally came on on saturday 2-12-2021 about 10:00 …
The absolute worst I have ever experienced. 3 days no power, all neighbors do. Have lines down every where on property and you cannot even speak to a live human at Clark. Never feedback or updates. Owned more than a half dozen homes, new to Lexington and not impressed with the utility companies at all
My cousin is still with no electricity they came in the middle of the night then just left she didn’t find out anything till today they are saying it’s not there problem because the tree tore the lines from the house.. well if they …
I wish zero stars was an option! This company makes a fortune by overcharging their customers and not reinvesting that money into updated equipment to keep their customers and linemen safe. They will disconnect your service if you are not …
Have owned five homes and the two that were under Clark Energy have experienced two of the longest outages in my lifetime. Thank you to the crews working hard to restore power but the company can never provide any info on the outages. The …
after a nearly 5-day power outage I’ve come to the conclusion that Clark energy needs to do a much better job clearing their right of ways, they need to have a dedicated crew who works 24/7 if need be to assure that no limbs will fall on …
It’s a challenging job with the geographical outlay and terrain these guys are faced with. Go out in the pouring rain, below freezing, 2 AM, and you might have a different view. Thankful for their dedication, hard work and community support.
We have been forced to go solar due to mismanagement of this company..tree work and outdated lines is something they obviously do not do. Profits are pocketed while the poor systems are continually ignored. I have reported line fires twice …
Worst. My power goes out all the time. It affects my work and my income. The right of ways are littered with tree limbs and the very lazy repair teams just wait around for another limb to fall. But hey, why care about that? My area has …
By far the worse electric company I have ever been with. If a breeze blows the power goes out. The rates are high enough that you would expect necessary maintenance to be done to prevent outages. If they would trim the trees once in a while perhaps it would cut back on the outages.
Worst company. They give you false readings. Give you high bills when you didn’t use that much. Each bill gets higher and higher though nothing has change or done differentin the home to cause that. Someone needs to sue this company.
I call multiple times and they still haven’t try to fixed it during snowstorm and it also happened when it was raining too. But they charge me so much money while i’m exercising outage many time and I pay my bill a head of time before it due.
Our power goes out at least 30 times a year, there’s been times where it’s sunny in the 60’s and the power goes on and off for five minutes. Then the next day it’ll go out and stay out for a couple hours. I have no idea how a power company …
WORST company I’ve ever dealt with. They have 5 different fees that they like to tweak the numbers on monthly so you could LITERALLY use the same amount of energy but be paying a $40 difference based on their changes to their fees. In …
They do zero line maintenance, resulting in many power outages. I was personally told by a line worker they will only clear the lines when the line in question comes down. There are many lines that drastically need maintenance, but they will not do it until it falls.
Best electric company I’ve had
Have great service. When we have an outage it has been quickly repaired.
Very good service, courteous and respectful with all employees I’ve had interaction with.
January – February 2022 bill issues anyone?
Cut you off out of nowhere when covid19 is real bad kids are home from school and will not give you untell Friday
I just want to thank you for working so hard in horrible weather! Stay safe.
Most disrespectful people I have ever talk to and its nothing but a rip off wish i could go through a diffrent company for my electricity
Website is very difficult to navigate the history acct page use to be simple, now very hard to find or you have to call the office and wait for clerk to help.
No one ever answers the phones or calls back. Stuck paying someone else’s electric bill
they are the greediest company I have ever seen and I had my meter read and closed out on first of july and waiting for my refund check and they sent me my final bill quickly now waiting for my refund hate them
Called in and reported out transformer at 10:30 AM and still do not have power at 5:36 PM but they say that the ticket has been issued for my area lol
Can’t keep the power on under any circumstances. Customer service is terrible, third world countries have a more reliable power grid.
Black out happen all the time for no reason!
Horrible service, made me wait 2 weeks to turn my electric all because of an inspection would not try to help me out all or be up front with me on top of that I didnt meet there credit score standards so I had to pay them 200 deposit to …
My concern is that the power is out at my house and I’m at work its snowing and my kids and wife is home and very cold where is the service that should be provided to get the electric back on. House is out highway 15 about 5 miles past the power plant…
Nothing but respect for the line repair guys, but the engineer and connect/disconnect side of the office staff is rarely available to answer their phones and routinely fails to return calls. Very frustrating. I’m sure you can do better!
This company cannot keep the power on. Their website is difficult to navigate to find a number to call when you need to report an outage and their staff have acted like it was an inconvenience to take my report. Third world countries have more reliable service.
They give barely any notice for shutting power off for four hours. I work from home and can not afford my power being off that long. They didn’t seem to care or think it was that big of a deal. Disappointed with their customer service.
Power has been out for more than 24 hours. Multiple calls to report the outage have been made, and yet no effort has been made to fix the problem. I wouldn’t do business with Clark Energy if I didn’t have to. They are completely inept.
0 stars…. have to rate 1 to post. Power has been out for 48 hours and counting, multiple calls and no attempt to fix the problem. Living on a well in the country, so don’t have any running water either, basically homeless at this point …
Clark Energy Absolutely is a ripp off . Pretending to care for there community . Your star is for robbing the average working person. Clark energy is a fake , Look at all the fake pictures our money has bought trying to make them look like …
0 stars. It wouldn’t let me actually give them 0 stars.
I had to miss an hour and a half of work to drive all the way out to the far side of Winchester from Richmond to sign up for services in person. Then the …
Just purchased my home on Tuesday, called Wednesday and asked if I could change the electricity to my name and the lady told me I would have to come in and do it to sign paperwork which is fine. I explained to her because of work I wouldn’t …
If there’s bad weather expected your power to go out and be our for a while that’s all there is to it. Clark energy does the absolute minimum when it comes to managing their power lines. Very poorly operated company
My me and my wife just got back from the hospital where she has been at for 2 weeks. I noticed when I got home that we had a bill from them and our power was already supposed to be shut off yesterday. The guy comes to my door knocks and …
Regular power outages lasting most the day, even when it’s been clear all day. Pathetic customer service. The first question you should ask when buying or renting a home is if you have to get electric through Clark. If you do, don’t move into it or you will regret it.
Your auto pay service is trash. This makes twice that your auto pay system has not made my payment and you still charge me a late fee for an issue on your end i would recommend any other company other than you guys you should NOT have an option for an auto pay service if it doesnt work good way to do nothing but scam money from others
The Bills with Clark Energy is a joke.
There is no way this ripoff company is a NON PROFIT.
How do we complain to the Energy Commission in Washington. …
15 hours later, 22° and I still have live wires on the ground and no electricity. I was told that they have an open ticket, they will get to me when they can. Because I’m not a “main line” I’m not a priority. Told to stay away from the live …
Absolute CROOKS! Everything I own is on the SAME setting EVERY MONTH but my bill fluctuates by HUNDREDS OF DOLLARS! It’s the end of December and my heat is set on 64° ALL winter but yet my bill went up over $250??????? No christmas lights, …
Like several places in Winchester rude and could care less bout their customers. First month at our new place we woke up to no power as our bill was late.. Now it wasn’t overdue it was 3 days past the bill date called and was told where we …
Worst service. Went out 1:00 am 2-10-2021. Came on for 40 minutes thursday 2-10-2021 about 9:00 am and back out at 9:40 am.. Came on friday 2-11-2021 about 9:00 am and off at 10:30 am. Finally came on on saturday 2-12-2021 about 10:00 …
The absolute worst I have ever experienced. 3 days no power, all neighbors do. Have lines down every where on property and you cannot even speak to a live human at Clark. Never feedback or updates. Owned more than a half dozen homes, new to Lexington and not impressed with the utility companies at all
My cousin is still with no electricity they came in the middle of the night then just left she didn’t find out anything till today they are saying it’s not there problem because the tree tore the lines from the house.. well if they …
I wish zero stars was an option! This company makes a fortune by overcharging their customers and not reinvesting that money into updated equipment to keep their customers and linemen safe. They will disconnect your service if you are not …
Have owned five homes and the two that were under Clark Energy have experienced two of the longest outages in my lifetime. Thank you to the crews working hard to restore power but the company can never provide any info on the outages. The …
after a nearly 5-day power outage I’ve come to the conclusion that Clark energy needs to do a much better job clearing their right of ways, they need to have a dedicated crew who works 24/7 if need be to assure that no limbs will fall on …
It’s a challenging job with the geographical outlay and terrain these guys are faced with. Go out in the pouring rain, below freezing, 2 AM, and you might have a different view. Thankful for their dedication, hard work and community support.
We have been forced to go solar due to mismanagement of this company..tree work and outdated lines is something they obviously do not do. Profits are pocketed while the poor systems are continually ignored. I have reported line fires twice …
Worst. My power goes out all the time. It affects my work and my income. The right of ways are littered with tree limbs and the very lazy repair teams just wait around for another limb to fall. But hey, why care about that? My area has …
By far the worse electric company I have ever been with. If a breeze blows the power goes out. The rates are high enough that you would expect necessary maintenance to be done to prevent outages. If they would trim the trees once in a while perhaps it would cut back on the outages.
Worst company. They give you false readings. Give you high bills when you didn’t use that much. Each bill gets higher and higher though nothing has change or done differentin the home to cause that. Someone needs to sue this company.
I call multiple times and they still haven’t try to fixed it during snowstorm and it also happened when it was raining too. But they charge me so much money while i’m exercising outage many time and I pay my bill a head of time before it due.
Our power goes out at least 30 times a year, there’s been times where it’s sunny in the 60’s and the power goes on and off for five minutes. Then the next day it’ll go out and stay out for a couple hours. I have no idea how a power company …
WORST company I’ve ever dealt with. They have 5 different fees that they like to tweak the numbers on monthly so you could LITERALLY use the same amount of energy but be paying a $40 difference based on their changes to their fees. In …