Clark Public Utilities is a customer-owned public utility. We provide electricity service to more than 225,000 customers throughout Clark County, and … See more
I have lived in Clark County and have been a customer of Clark County Public Utilities for almost 10 years. I am consistently impressed with the quality of their services from the accounting, admin, service team etc… …
We live in rural La Center and this year there have been more outages than normal because of weather related issues. CPU has been so responsive and quick to get up and back “on”. Thank you for your hard work!!
They are so fing rude and call and put you on hold for 10 mins. Like I have 10 minutes while I’m working. But I’m sitting in phone jail or I will get my utilities shut off. …
I love Clark Pud they got me my drone out of the big tree thanks to all of u that work hard for all you do thanks a lot you made my day thanks Scott Lawrence
Ed one of the managers here is COMPLETELY rude. If things dont go as planned he talks to you like you are a blithering idiot. That is no way to talk to a customer. Poor customer service.
They have the best phone customer service – the reps have a great phone voice, seem like they’re happy to be at work and make paying this company pleasant.
Bart Hansen is an amazing guy and is a 10 star player here – definitely a stand out person that not only has exceptional business development abilities, but just good life values as well. …
Don’t care for their phone help, but in person they are pretty good. I honestly mostly come here to use the Level 3 electric car charger. I wish their 117th Ave branch had one.
Thank you all at Clark!!!!!!! Your service (and planning)and customer focus is so appreciated. Special shout out to those who were in the field the last two days.
reps are rude, unprofessional and cold. they were stern while i was crying, and i was being honest. it sucks. i dont like having issues paying, and i dont need to be treated that way. im not asking them to change policy, just dont be rude. we are humans too.
So I would put a zero but that’s not an option. Long storie short myself and gf were on the account, I moved out she stayed. I forgot to take my name off and they took me to collection for the three months she lived their. I called and …
Your online pay sucks! I don’t know how many times my family has been served at my front door with a notice saying the bill wasn’t paid because somehow, the auto-pay feature for online payment disconnected on it’s own. This is ridiculous. FIX IT!
I absolutely love talking to customer service, they are always so friendly, helpful, and explain everything!!! I can’t say enough how amazing they are!!
This has just gotten way worse over the years. My power has been out for nearly 48 hours and still no update and restoration is unknown, we are snowed in with little food and water, and are literally freezing. This is unreal
We had a major outage that was caused by a car accident. Our power was restored really quick considering the damage to the utility poll. Clark Public Utilities was on it immediately. Thank you!
Always been more than courteous. I’ve never known them to be anything but helpful. When was the last time you heard of a utility that LOWERED their charges?! Clark PUD SHOPS for the lowest costs for energy and passes on the savings to us. …
I’ve been with Clark Utilities for 3.5 years and have never had a problem with customer service the few times I’ve called in or went in to their office. If I call in with an issue, they have been respectful and patient. Their staff is very …
I only have, by person experience, knowledge of the business side to review, but I’d bet a the hard working women and men doing the actual physical duties, so that we all have all electrical needs met are as awesome as the staff at their …
Pretty prehistoric on information and informing US your customers when power goes down the ETA of service being restored in each area. A customer wide text or email. Instead you get a message machine saying we have been receiving a lot of …
Thanks PUD for the great CS phone service and for the quick repair for a tree limb down and blowing transformer in Washougal this a.m. 32°, windchill 21°, it only took an hour to fix. Very grateful customer!
During this extremely cold weather, I just want to thank you for the weatherization program on my home! I’m cooler in hot days, warmer in freezing days! Huge difference!!
Our energy output drastically went up during the winter months and my roommate and I like it when it’s colder so the heat was rarely on, but somehow our energy consumption doubled. It was even doubled compared to summer when we had the AC …
During these challenging windy conditions and the red flag warnings all over the county and state, it’s understandable that it may take a while for them to get people out to your house to fix the power in a safe manner. …
Closed out account, moved to new a state, and evidently even if I provided Pacific Power with paper proof that I vacated property…they have every intention of charging me. Incompetent is a nice way to express how stressful their services …
I have had nothing but positive experiences doing business with Clark Public Utilities. No auto-draft errors or discrepancies in the past year I’ve had services with them, & their customer service team is so friendly! I just got off the …
They have always been super quick to get someone out to my house when needed. Just this morning I had been having major surges going through the house and someone was here within about 2 hours and found some wires that had corroded and …
Very impressed with this company. The power went out to only our apartment and after not being able to restore it myself, I called them. The customer service agent April was efficient, professional, and friendly and like any good dispatcher …
Power was out for 50 minutes. Second time in this location.. but we are up in the mountains of Brush Prairie. PUD was out with their crews in no time. Clark PUD is an awesome community utility that serves their customers well. Excellent l.
Idk why they’d have such a low rating. Great customer service and as long as you don’t have a bucket of excuses for your ineptitude to pay! I’ve been MONTHS late and call to pay with an apology for MY negligence, it’s always received well. That’s right y’all, accountability goes a LONG way!
Power outage today 12/27/2022 @ 13:47. Heard two pop’s, lightes flickered twice and went off. Waiting for update.
UPDATE: Power came back online at16:46 PM Nice Work!
Power went out to our home and one other neighborhood, at 3 am. A very nice guy came in less than an hour after we called. Problem solved. Thank you so much!
Called to get assistance on my heating bill, got an appointment and the day of my appointment I was supposed to get a call at 2:15pm and did not receive a call so by 2:20pm I called them to see what’s going on and they said they had called …
A while back I emailed CPU about one of their vehicles having caused damaged to my car on SR 500. The damage included a cracked windshield and paint damage on the hood due to road debris being kicked up from the CPU vehicle in the left …
One of the best utility departments I’ve worked with. Their communication and professionalism stands head and shoulders above others. Any issues I’ve ever had, both at an individual property or city-wide, have been resolved as quickly as …
I have lived in Clark County and have been a customer of Clark County Public Utilities for almost 10 years. I am consistently impressed with the quality of their services from the accounting, admin, service team etc… …
We live in rural La Center and this year there have been more outages than normal because of weather related issues. CPU has been so responsive and quick to get up and back “on”. Thank you for your hard work!!
Very Friendly
Always very nice and helpfull
Couldn’t give basic info. Hung up!
Very professional they really do care.
4 hours and no power returned.
Very helpful always willing time help, thanks to all staff 😃 …
Came down there was 5 short and they shut off my power
Very nice staff,was very pleased with service!! Thank u guys😀 …
Really helpful and fast response clearing out our water line
Their customer service was good but as of today they suck
Excellent customer service, convenient hours, I’ve never had a problem.
They are SUPER fast and helpful! Super happy with their customer service.
Very nice people there
Easy. Rep. was pleasant and efficient, took all of 5 minutes to transfer service
Terrible company! Would go anywhere else quickly if we could! There employees just as terrible as well!!!!!!
5 🌟 Service EVERY time! Very polite, knowledgeable and solution given at time of call. Thank you! …
Still closed due to covid. Even the drive up box secured with plexy glass is closed.
Staff is always helpful and friendly! Absolutely love how they remodeled the place! In amd out in no time at all!!
They are so fing rude and call and put you on hold for 10 mins. Like I have 10 minutes while I’m working. But I’m sitting in phone jail or I will get my utilities shut off. …
Charged me a fraudulent month of Utilities. Just paid them to avoid a credit score hit. Be wary, extremely unethical company
My bill is low, the Equal Pay option is nice, and they have very reasonable and polite customer service
Great customer service!
I love Clark Pud they got me my drone out of the big tree thanks to all of u that work hard for all you do thanks a lot you made my day thanks Scott Lawrence
Ed one of the managers here is COMPLETELY rude. If things dont go as planned he talks to you like you are a blithering idiot. That is no way to talk to a customer. Poor customer service.
They have the best phone customer service – the reps have a great phone voice, seem like they’re happy to be at work and make paying this company pleasant.
Rep was very nice, she welcomed me to the area. Took about 5 minutes to set up my new service, very efficient.
Sierra from customer service – extremely helpful. Want to meet for coffee sometime?
Bart Hansen is an amazing guy and is a 10 star player here – definitely a stand out person that not only has exceptional business development abilities, but just good life values as well. …
Don’t care for their phone help, but in person they are pretty good. I honestly mostly come here to use the Level 3 electric car charger. I wish their 117th Ave branch had one.
Thank you all at Clark!!!!!!! Your service (and planning)and customer focus is so appreciated. Special shout out to those who were in the field the last two days.
reps are rude, unprofessional and cold. they were stern while i was crying, and i was being honest. it sucks. i dont like having issues paying, and i dont need to be treated that way. im not asking them to change policy, just dont be rude. we are humans too.
Clark Public Utilities has the best customer service I’ve ever come across. Extremely pleasant to talk with and their service is extremely efficient.
So I would put a zero but that’s not an option. Long storie short myself and gf were on the account, I moved out she stayed. I forgot to take my name off and they took me to collection for the three months she lived their. I called and …
Your online pay sucks! I don’t know how many times my family has been served at my front door with a notice saying the bill wasn’t paid because somehow, the auto-pay feature for online payment disconnected on it’s own. This is ridiculous. FIX IT!
I absolutely love talking to customer service, they are always so friendly, helpful, and explain everything!!! I can’t say enough how amazing they are!!
This has just gotten way worse over the years. My power has been out for nearly 48 hours and still no update and restoration is unknown, we are snowed in with little food and water, and are literally freezing. This is unreal
We had a major outage that was caused by a car accident. Our power was restored really quick considering the damage to the utility poll. Clark Public Utilities was on it immediately. Thank you!
Always been more than courteous. I’ve never known them to be anything but helpful. When was the last time you heard of a utility that LOWERED their charges?! Clark PUD SHOPS for the lowest costs for energy and passes on the savings to us. …
I’ve been with Clark Utilities for 3.5 years and have never had a problem with customer service the few times I’ve called in or went in to their office. If I call in with an issue, they have been respectful and patient. Their staff is very …
I only have, by person experience, knowledge of the business side to review, but I’d bet a the hard working women and men doing the actual physical duties, so that we all have all electrical needs met are as awesome as the staff at their …
Pretty prehistoric on information and informing US your customers when power goes down the ETA of service being restored in each area. A customer wide text or email. Instead you get a message machine saying we have been receiving a lot of …
Thanks PUD for the great CS phone service and for the quick repair for a tree limb down and blowing transformer in Washougal this a.m. 32°, windchill 21°, it only took an hour to fix. Very grateful customer!
During this extremely cold weather, I just want to thank you for the weatherization program on my home! I’m cooler in hot days, warmer in freezing days! Huge difference!!
Our energy output drastically went up during the winter months and my roommate and I like it when it’s colder so the heat was rarely on, but somehow our energy consumption doubled. It was even doubled compared to summer when we had the AC …
Always short wait times, a kind person on the phone, and anytime I ask for help, they’re on it.
During these challenging windy conditions and the red flag warnings all over the county and state, it’s understandable that it may take a while for them to get people out to your house to fix the power in a safe manner. …
Reported a power outage in the wee hours; power was restored to my neighborhood within 90 minutes.
Closed out account, moved to new a state, and evidently even if I provided Pacific Power with paper proof that I vacated property…they have every intention of charging me. Incompetent is a nice way to express how stressful their services …
I have had nothing but positive experiences doing business with Clark Public Utilities. No auto-draft errors or discrepancies in the past year I’ve had services with them, & their customer service team is so friendly! I just got off the …
They have always been super quick to get someone out to my house when needed. Just this morning I had been having major surges going through the house and someone was here within about 2 hours and found some wires that had corroded and …
Very impressed with this company. The power went out to only our apartment and after not being able to restore it myself, I called them. The customer service agent April was efficient, professional, and friendly and like any good dispatcher …
Power was out for 50 minutes. Second time in this location.. but we are up in the mountains of Brush Prairie. PUD was out with their crews in no time. Clark PUD is an awesome community utility that serves their customers well. Excellent l.
Idk why they’d have such a low rating. Great customer service and as long as you don’t have a bucket of excuses for your ineptitude to pay! I’ve been MONTHS late and call to pay with an apology for MY negligence, it’s always received well. That’s right y’all, accountability goes a LONG way!
Power outage today 12/27/2022 @ 13:47. Heard two pop’s, lightes flickered twice and went off. Waiting for update.
UPDATE: Power came back online at16:46 PM Nice Work!
Power went out to our home and one other neighborhood, at 3 am. A very nice guy came in less than an hour after we called. Problem solved. Thank you so much!
Called to get assistance on my heating bill, got an appointment and the day of my appointment I was supposed to get a call at 2:15pm and did not receive a call so by 2:20pm I called them to see what’s going on and they said they had called …
A while back I emailed CPU about one of their vehicles having caused damaged to my car on SR 500. The damage included a cracked windshield and paint damage on the hood due to road debris being kicked up from the CPU vehicle in the left …
One of the best utility departments I’ve worked with. Their communication and professionalism stands head and shoulders above others. Any issues I’ve ever had, both at an individual property or city-wide, have been resolved as quickly as …