Gas and Water is proud to safely and efficiently deliver natural gas, water and wastewater services to the citizens of Clarksville-Montgomery County … See more
Can’t give lower than 1 so they get a one. Their payment processing department is so screwed up it costs me 50 bucks in 3 months stating my payment is late. Then panned me pay 10% late fee. They need some serious process improvement.
Disingenuous monopoly. They have no leniency for deployed veterans. And yesterday I payed a bunch of fees to turn everything back on plus outrageous deposits. …
Worse utility company I have ever dealt with. How can you charge a reconnect fee for something that has not been turned off. Price hikes at it’s worse.
Aweful customer service waited on hold for over 30 minutes multiple times and can’t even speak with a representative wish there was another water company
4 hour window for service that you have to sit at home for waiting and the drivers “dont have a cell phone” so now I miss half a day of work to have a guy come out to turn on my system.
be warned! this department somehow has penalties and service fees for absolutely anything you can think of. no leniency for anything no matter the situation. just get ready to pay and pay…..that is all
I dont know what clarksville has cooked up with the government but i have lived in many places and never paid this much for water!!!!!! Plus the service reps are RUDE and they have aweful CS!!!!
Absolute terrible understanding and they do not work well with the community. If there could be another company to compete and put them out of business. Clarksville would be better off.
Worst water company I ever had in any state I ever lived in .How do u charge people 50 to restore a service that has no t been shut off and the bill has been payed?(scam) then add the fifty after u call and give them the confirmation .#
I just turned on water and gas and customer service over the phone was very good and agent was respectful as well as tried to save me money where possible.
Auto pay messed up on THEIR END. yet I’m still being charged to get it turned back on. It’s enough to make me consider living else where just to avoid this appalling service.
Takes 20 mins to talk to an actual person on the phone, no one ever answers. Customer service is rude, unreasonable and often just seems upset that you called in the first place. Why do companies think this is how you do business?
Highway robbery. Services were not explained to me and was charged $100 extra over a misunderstanding. When asked to speak to representative she told me “pay or were shutting your water off.”
This is, by far, the shadiest, most unethical utility company I’ve ever had the displeasure of dealing with. I awarded one star only because zero was not an option.
Had some questions about water usage and an additional meter for yard watering. The two Christys I spoke with were very helpful and polite. Thanks for the AWESOME SERVICE!
Wow… thank you emergency customer service for hanging up on me while i just wanted information on the water outage on trenton. You’re really great at your job!
They have a monopoly on a necessity so they dont care! Horrible costomer service wish i had another water company to go to. Im looking to move out of clarksville asap just to get new service
if i could not give any stars i would… I HATE COMPANIES THAT GET AWAY WITH ROBBERY CAUSE ITS THE ONLY WATER SOURCE FOR CLARKSVILLE. WHY HAVE THE OPTION TO SET UP A PAYMENT ARRANGEMENT BUT STILL TURN YOUR SERVICE OFF BEFORE THE PAYMENT …
I have to agree with many here. I believe there should be other companies around to compete, there is a monopoly not only with the water company but with CDE as well. I can’t wait to leave this place. I have one year left.
I have never been there physically, but the customer service rep was very nice and polite. She was patient as well with answering my questions when asked. I got all the information I needed! I wish I could remember her name because I would love to speak with her next time I call to start my service soon!
My Auto Pay got Cancelled because I changed my Credit Card Information and never sent me an email or mailed me a bill. Come home and the water is turned off with a winter storm on the way. Way to go Clarksville Gas and Water.
It only took 25 min on the phone to get an actual person… plus another half hr on their website that kept on sending me to blank screens… aside from messing up my payment info a pretty good company to spend an hr with on the phone every month
Customer service is horrible called and waited for over a half hour and nothing but elavotor music. Also explain a 60$ on average bill going to almost 100$ with less people in the house.
I’m posting on behalf of a friend. Called this company to reconnect the water that they disconnected on accident. Tried to reconnect it using the emergency line. Said they couldn’t reconnect until Monday for no reason. So no water for the weekend.
They cut off the wrong water in my building so I don’t find out til I get home at 7:30 👌🏻 after hour line people want to hang up and make me pay to reconnect my water when it should never have been disconnected I pay on time so tf …
Non-existant customer service. Always passing the blame off on some former clerk. Contact your elected officials at all levels. You’ll notice in the reviews that their kin folk are the only ones giving them good reviews.
I have tried several times to do a password reset, this company is sad. But if I don’t pay my bill and if I am late they will turn my gas & water off without a problem. Smh
Impossible to reach on the phone. Called 5 Times in one day. Listened to elevator music and promises of “we’ll be with you shortly. After 15 minutes of this each time I called I had to hang up. They conveniently close at 4 pm so you cannot go by after work.
If i could give it no stars i would! Just rented out my house and while vacant for 30 days my toilet was left running with a faulty flapper that could have been used my anyone while viewing the home. My last bill finally came in and it came …
A lot of people seem dissatisfied with the service, as I am. Intelligence indicates that it is a BAD idea to anger that many customers with inconvenient, service options and No customer appreciation. Perhaps customers will start organizing and teach them a lesson. It seems inevitable, unless they improve real quick.
Wow, what terrible service I received from the customer service representative! She was very rude and unpleasant in talking to me. I waited on hold for 32 minutes only to be treated as if I were a complete bother and imposition on her …
It is a shame there are no other utility departments in clarksville. This company is will cut off your water even after you have paided your 30$ monthly bill then charge you $125! to turn it back on. I refuse to support a greedy terrible company like this.
I just called to get water in my name of a house that I have recently purchased, they did run my credit and no deposit for me. I was very pleased with my service from the representative I spoke with. A+
CG&W is the WORST! I paid my bill b4 due date, online using their website. They lost it, or whatever. My confrontation number meant nothing .. They shut off the water, cost 50.00 plus a 5.00 late fee, and they get away with eith!this
Worst customer support, repeatedly!
Attempted to sign up for auto pay for months, finally managed to get emails required to confirm and it still didn’t work! For others, save you the conversation: “we don’t control the billing page. It’s your responsibility.”
Terrible customer service. I should have never had gas hooked up to my house. After reading all the reviews it seems like someone would do something about it.
1 Star because I couldn’t rate them lower!! Horrible customer service, they are a monopoly, so they think they can be unfair and nobody can do anything about it because they are the only one that delivers water in Clarksville!! Sounds …
Clarksville Gas & Water have the rudest operators to include the leads. They are in desperate need of customer service training and to start with, need to look up the definition of a customer. The delivery of the message means a create …
I hate to admit, my experience is quite the same as previous reviewers. This is BY FAR the worst utility company I have ever dealt with. I have been treated as a complete inconvenience even though every single billing issue I’ve had (numerous) has been their fault. COMPLETELY UNACCEPTABLE. I’d almost rather dig my own well…
Another version of monopoly as CDE. Pretty much this company just waiting for its customers to be late or doesn’t have 800 credit score then CGW charges them ridiculous fees and security deposit amounts. Cant wait to see another company get here so I can cancel service with them in a heart beat
Haven’t had any problems with Gas & Water. I pay my bill online, on time, have never had any reason to complain. Plus, they don’t charge convenience fee to pay online and that is great!
I received an actual bill for $45 less than the amount the autopay transaction was done for. When I emailed they said that it was for a backflow annual inspection. I understand the inspection is needed however if it is not on a bill I should not be charged for it.
Not cool for your workers to speed through a school zone in the company truck. on the morning of sept 3rd on Madison st. 8522 GF. Was license plate number doing at least 40 in the school zone.
They make moving easy! I have been with Clarksville water for years and they have always been very helpful. Moving is no fun and I haven’t done it in many years. Today it was a 5 minute happy process when it came to transfering my water! …
Total scam. Worst company ever. Clarksville needs a new water company to put this trashy low life scam of a company out of business. They are thrives and liars.
The term criminally negligent seems appropriate. Every couple of months their billing department screws up autopay. To make matters worse, they shoulder absolutely none of the blame. I honestly think the employees are trained to be …
It’s too bad 0 stars isn’t available. They are completely monopolized and require payment of an activation fee & deposit or credit check even for a simple transfer of service for a previous customer. It’s not like I’m a new customer and the address was previously in my name.
I’ve never had a billing issue or a less than great experience with their customer service. They’re very polite when calling about the annual pool fill adjustment and I always get a call back to tell me what the bill was adjusted to.
this is the worst company EVER!!!!! The people that work there have nasty attitudes and they will scam you. They made me pay 50.00 for service that wasnt even cut off yet. I came the same day of the disconnect notice. I asked to speak to …
I called at 8am to activate my water, checked back on my lunch break at 2pm still NOT on but a note was on my door saying it was ready and they where here at 930am! I called at 2:15 to get another service rep out and was told about another …
This past Friday (March 15th) there was a waterline break near the Aspen Grove Subdivision. Our water was off for part of the evening. Before midnight it came back on, but was very dirty with ”gray’ water coming out. In the morning it was …
This is by far the absolute worst water service I’ve ever had. I had automatic payment with them for nearly a year, then all of a sudden they cut off my water without notice. Turns out they changed their billing service without notice …
If there was a possible way to rate this sorry excuse for service no stars, I would. I’m paying $616!! Repeat $616 for two months of water service because of a leaking toilet that I got fixed. Their “one time adjustment” was taking off $40 …
They sent someone out to help me find my water meter turn off within a hour. the man
that came out, but he was very knowledgeable and polite. I really appreciate his help.
Brandy Gerald absolutely DOES NOT deserve her job. She is extremely rude to the customers because she knows she can get by with it, it’s not like you can transfer to another water company. I will be going to the BBB, AND I WILL SEE SHE LOSES HER JOB. Worst customer service experience I have ever experienced.
Bring your checkbooks when you go to the customer service office. They have a fee for the air you breathe while you’re there. The whole customer service department is hostile and intimidating. They know every encounter is going to be …
HORRIBLE!!!!!!!!!!!! Why is there only one service in town? These people feel they can do whatever they want and get away with it because guess what? THERE IS NO WHERE ELSE FOR THE CUSTOMERS TO GO. Consistently screwing up bills, handing …
These people are seriously the best utility company I have ever dealt with. Although deposits are expensive, they are efficient and very polite. They need to give training lessons to the hellacious disaster that is cde lightband.
This company is absolutely horrible and says so much about how the City of Clarksville treats their residents. They do not fix their mistakes but charge customers outrageous amounts for things that are out of their control. Hundreds of …
Of all the cities I have lived in, this is by far the WORST water company I have ever had to deal with. This place is a mess, Their website is a joke and it is definitely best to pay in person and hold tight to your receipt. I would suggest not using them but they are unfortunately your only option in Clarksville.
if I could they would get zero stars, I noticed I didn’t pay my bill today due ten days and they are charging and additional 200 dollars. as a matter of fact I paid my bill and later that afternoon they sent someone out to shut my water off …
The clerk is the only remotely friendly and professional person there. Heard the supervisor literally yell at her today for taking too long to help a customer with a complicated problem (Listened to the details, the problem was entirely …
Money hungry crooks , wasint home for a month yet was charged a $325 dollar bill on water. When questioned they told me they send someone out to check for a leak…( never happened). Then charged me a reconnection fee for waiting for them …
Terrible policys, terrible prices, most of the time my bill is 50% sewer costs, tried switching name into my name told me it would cost 200 dollars, I get an email 5 days before my bill becomes late notifying my what of my bill and tried …
We had a toilet leak and it ran our bill sky high but they worked with us and operator#17 is an angel, truly a God send, I was overwhelmed and stressed and she was so kind and caring and helped me through it all, she is seriously the …
Terrible customer service. I don’t understand how the city water can be so unprofessional and terrible!? How is one supposed to get in contact with the water department, especially during the winter, when there’s an emergency but NO ONE …
BEWARE!! If you have a rental be sure to track CG&W like a hawk. I was just taken to collections for a $30 in-between renters fee. I had set up mail forwarding, they had my phone number AND email and I recieved no notifications about the fee that has now hit my credit score. Trassshhhhhhh
Please tell me why you pay your bill on the day that they may cut it off, but it hasn’t been cutoff yet… they automatically charge you the reconnect fee, even though they say the reconnect fee applies if they have to come out after hours …
Clarksville Gas and Water Department is a Predictory Lender Service. On March 31, 2016, I mailed my monthly Gas and Water bill to the Clarksville Gas and Water Department (the Predictory Lender Service that lies about receiving payments on …
Operator #151 is absolutely amazing. I called into to transfer my service and she walked me through everything like a dream. I have never had a bad call with CGW but she absolutely went above and beyond. I had an entire list of questions …
Why does it take 20 minutes for someone to pick up the phone in customer service. I just needed to check services were transferred to new home buyer and out of our name, and it took that long to get to a person. I feel sorry for anyone …
I had to set up new service about a month ago. My realtor came along to help out if problems arose. Neither of us could believe the rudeness of the woman at the customer service desk. She claimed that she couldn’t read my handwriting …
I wish I could leave less than one star. They destroyed our bathroom and our neighbors bathrooms when they were working on the neighborhood water lines. We had to involve the city attorney to get payment for the damage they caused. They …
The customer service at the 41A and Ringold office is marginal at best . If told you only have only 24 hours to live , pay your water bill in person , because being in that office feels like eternity. Over the last decade of doing business …
I wish I could give no stars. They have the best way of robbing people for money. Came home from a 3 week vacation to find that my water and heat had been turned off. I paid them December 1st came home on the 30th to no heat/water and of …
Thought I’d review after reading all the negative reviews. You will probably not have a good experience if you don’t pay you’re bill… I wouldn’t know. They will tell you the policy if you ask, you just need to be attentive. All the fees …
The worst customer service ever .
Was out of town for the holidays , and upon returning come home to a house with no water . ( my own fault , I know). …
Thanks to the posts of others, I cautiously approached CG&W. I figured that I would be on hold for a long time, but per my usual company experiences, I simply put the call on speaker phone and they answered in a relatively short time …
If I could, I would have dropped service with them. I had forgotten to pay the bill, I thought I did but it just slipped my mind, my bad. I had to go to California for a family emergency and I came back to my water being turned off 10 day …
Another “wish I could give no stars” person. Have had autopay set up for years and came home to water being cut off. Credit card company said the card account was fine and they didn’t decline to pay but G&W’s side didn’t accept the payment. …
Horrible service and rude employees. I was gone one billing period for 2 weeks out of the month and get a bill that is more then double my normal amount. I called and explained the situation and they basically said pay it or we will cut you …
I paid my reconnect fee and past due bill for services over the phone on Friday right before closing time which is 4:30pm and I was driving to my house while talking to the representative that took my payment on the phone, she said it would …
These are the WORST people to work with. Have had my water shut off once again. Received a “Second Notice” yesterday and thought it was my monthly bill (which I haven’t received yet) and they already shut off my water. Not only that, but the customer service is horrible. They are a monopoly and a sham of a business.
Complete garbage, my water bill was more than doubled last month. This month it was literally 3-4x the amount it always is.
I got my work order and had 2 different problems. …
This company holds a monopoly, they know it and they exploit it. Been in Clarksville for 6 months and have used less than 1,100 gallons and a bill of $90 on average every month for my family of 6. …
Digs up pipes with no notice to the residents it affects, and today billed me twice via my autopay for the same amount, clearly a system error, this shouldn’t be allowed to happen. Not to mention the bill a few months ago that was over $100 …
Crappy customer service. Called on the phone before going over. Was told to turn on the water and gas was going to be $150.00 deposit and $50.00 activation fee and that I could pay 100.00 to get it turned on today and break the rest up on …
I had multiple interactions with the water department and they have all been positive with great customer service and attitude. On hold wait time is not worse than other places I do business with. …
Received a call today from Clarksville Gas & Water stating our service would be terminated for non-payment. Checked my banking records & my check to them had cleared almost a week ago – which was more than the amount even due. Called …
Public service at it’s worst. Deployed to Afghanistan for 6 months and had a $150 deposit on file with CG&W. My home went vacant while deployed and reverted back into my owners account, after 2 months I found a new renter and paid up in …
This is the WORST service we have ever had!! In the last two months we have paid over $700 for water!!!! One of the months no one was here!! We’ve had TWO plumbers come out and check for leaks on our end. Do you think they found anything? …
I have not been able to access the automated “Bill Pay” option via phone for months, now…keeps saying “Debit Card not authorized/declined” after I go through the whole process(sometimes multiple times)…all my info is correct as it used …
Customer service is truly a joke. Mistakes do happen when customers request services or pay bills online. They do not offer any relief, nor do they’ve even appear to want to work with customers to get a resolution that is good for both …
If I could give less than one star I would. I have never dealt with a utility company that treats people this way. This isn’t a luxury, it is essential. Outrageous prices as well. I have lived many places and this is the highest I have ever …
WOW! what an absolute nightmare this place is. the customer service is a joke. I am no way shocked the reviews this company has. Called last week to see what we can do to have the water in my name for my rental property that will be vacant …
Very outdated accounting system. If you pay through your bank electronically and have two water lines to the same property, make sure you don’t make a mistake entering in which bill goes to which account. They will take your money and …
Received horrible customer care. First missed payment in 5 years and didn’t receive a notification about the payment not going through nor about my water being shut off. Also, I had to pay the waived deposit fee when I first got signed up …
Absolutely one of the worst companies I’ve ever dealt with. Have never once even been remotely late with my payment. It slips my mind for the first time. With no warning or even reminder after only 2 days late, they show up and cut my water …
These people are beyond terrible. By far the worse water company I have ever experience. Get charged an extra $60 on top of my already outrageous bill (for no good reason) for paying a bill ON TIME!! on the day it was due, to get told you were late? Come on, get out of here. These people are a joke! Plain and simple.
I’ve never missed a payment and even way before bills were due. I somehow managed to miss a $40 September payment even though I received a bill in the mail yesterday that said nothing was past due. I never received any warning notification …
The operator was very friendly and the wait time was minimal. However the water company’s policy is to not help the citizens of this community in any way shape or form with tripled sewer charges when the toilet breaks and runs for a week …
Like any other monopolized utility company, they do not care about customer service because you can’t leave. They find any way to nickel and dime you including turning off your autopay for no reason, turning off your water, then charging you $100 to turn it back on. What can you do about it? Nothing because you can’t leave them.
I agree with the previous reviewer that Clarksville needs other utility companies to choose from. Clarksville gas and water is terrible. I always pay my bill on time, never missed a payment except for one time. That one single time I was …
Customer service was very rude. I don’t think being helpful was part of their job training at all. I called to ask if they’d send someone out to see if there might be a leak bc my bill was getting higher each month and she wouldn’t even do that. I have contacted someone to come have a look. I’m very disappointed in this water company!
Paid my bill water was still disconnected, called after work (after hours) paid additional money for services to be reconnected, a whole day later water is STILL off. I call the after hours line and am told I will have to pay an additional …
My family and I have used their services for several years, never being late or delinquent on any occasion. We have recently pcs from clarksville to Colorado and I’ve set up a disconnect with them prior to our move out. Here it is the 29th …
I received a voicemail today saying I had a past due balance of$302 from 1998 and they have added it to my bill and would have to be paid to continue service. Mind you it is 2021 this is a 23 year old bill. I called to dispute the bogus …
I just got off the phone with one of your representatives that informed me that I will be charged sewage on all water consumption no matter what the water was used for. For example we have had to water our lawn a good bit the last month so …
They billed me the average of one month, based off of service that was activated April 22- 28. So they would not adjust my bill for a leak due to it being “below average” use per a month. I explained there are four weeks in a month, so if …
During the COVID19 shut down…this operation was all over the place. You have an antique web layout for your website…that never kept up with how your business was truly operating. On top of that, you never clearly stated how you were …
The first representative was nice and courtesy, unfortunately I had to call back (disconnected). The second representative was rude as hell. I understand that I have to pay a deposit but to tell me to take it or leave it, really? …
If I could give a lower amount of stars, I would. It’s a giant scam! I have been paying for an account I haven’t used for 5 months and they are just deactivating it after me calling for the 100th time! They are also saying they have no …
After seeing all the bad reviews ok surprised. My experience starting a new account since relocating from out of state was fine. Sure if you have bad credit there is a large deposit to protect them from you not paying but she ran my credit …
The customer service numbers don’t even work, not even the emergency number. Also I paid a bill had a confirmation number and then the following month had a late fee and the previous months balance added. Even though the money was …
Someone was on a group page asking for thoughts on the CGW saying the review are horrible so I had to come read the reviews because I have never had a problem and can’t understand how bad the reviews can be… They bill you, you pay the …
There service is pretty good. Main probably I have is that I have been customer for 20 years was late one time because I was on vacation. Came back water cut off and 150 dollar reconnect fee plus now they require a deposit 200 and 200 for …
So I lived at my address in Clarksville for two years and just recently moved to South Carolina. My bill for the cycle covering Sep 13, 2018 to Oct 15, 2018 was $44.12. I moved out of my house on Oct 12, 2018 and today I received a final …
The city should be ashamed of themselves the way they take advantage of the people of Clarksville. I moved and was still receiving a bill with the old account number with the new address, so I went in to pay and used the old account number …
Moved houses and the new location wasn’t in the web portal, so the water got cut off for being late. Customer service advised me of this around 10AM and said they’d send someone out to turn it back on (after paying the bill, which I did …
Contrary to many reviewers here, I’ve had an excellent experience today. I’ll be moving to Clarksville from out of state and had to set up my water bill account over the phone. A very nice and helpful lady explained to me all about the $200 …
They don’t even deserve the 1 star. Most of the customer service is horrible and very rude. When I moved here I called about getting services connected. They told me $300 deposit plus connection fees. I asked if the deposit could be broken …
If you look at the billing, it is not industry standard by any means. They do not meter the sewer and simply charge the sewer fee based on water usage plus an addition percentage for county. Most other municipalities charge a flat fee for …
My water was cut off for the first time. I paid the 50$ reconnect fee, because it was my fault. After calling back after I paid they wanted another 100$ for after hours when I called back at 430 and was hold waiting to talk to a …
Been in Clarksville 22 years.
Apparently Clarksville customers deserve better.
Over 6 years of bad reviews up until 4 months ago I’ve personally read. …
They have the worst emergency customer service ever..we been calling since this morning til now no one answer..I know office is close but emergency customer service is open..im so mad
I’ve been trying to pay my bill for a week using the online payment options. But for some reason it won’t let me get past the “I’m not a robot” checkbox. Now I have to call and pay it. Which adds money to the bill. I’ve complain to them …
I would love to know how much Clarksville Gas & Water is pocketing from all the outrageous fees they are charging Clarksville residents. It should be illegal.
First of all, I would just like to say that I pay my bills on time. I have had a late bill a few times due to circumstance, but I pay the late fee which is fair. That was my fault. Regardless, I pay my bills on time. …
I’ve been a customer of Clarksville Gas and Water for almost 16 years now, most of which has been at the same residence. I have been late on a few payments in that time frame. They now have a new policy that requires them to deactivate your …
This is a great water company. We had a serious leak in the street outside of our apartment and they put a crew in there and fixed it, in what I consider, record time. Even the clean up was good. Also, in comparison to the Electric …
I don’t usually make posts but I wanted to let you all know so as to stay informed. Long story short I had a leak in my home in the month of November we didn’t know about until we got a bill for over $400 dollars. Clarksville told us to fix …
My autopay failed to go through and the water was shut off at my business. I went there in person to pay the bill and reconnect fee. The next thing I know my new bill is over $2000.00. I assumed it was some clerical error, but no. They said …
I am new in town and thought I had set up auto pay before I went out of town for work. I get back to a bill that says I had missed my last payment, which is completely my fault, I thought I had set up auto pay but apparently had not. They …
Along with all the other reviews I’m gonna have to give a 1 star as well… just moved into this rental house ONE month ago and my first bill I get is $940. Only thing that “happened” was the downstairs toilet wouldn’t flush… not running but …
They have terrible customer service , And was rude to me on the phone and with a nasty tone. Did not let me finish speaking before hanging up in my face.
I haven’t had water for seven hours, and I got off of work and could not bathe because the water wasn’t on.
Horrible web site! Created multiple accounts throught the site and over the phone and never once was able to log in! The online payment is just as bad. Its a shot in the dark to see if the site can look up your bill/account number. Whoever created the site should be fired.
Genuine garbage. Thanks to their payment system being down my autopay did not go through and I am left without water for a day. Good thing they are a monopoly so I cant take my business elsewhere.
It is sad that someone had to make a fake business to try and hide all the negative reviews of Clarksville Gas and Water. HoneyBees Soul Food is all the pathetic reviews of CGW. It is just like them to flat out lie and hide their problems instead of addressing them. Shame on the mayor too for not cleaning house at this establishment.
I wish I could give them a minus 5 stars. Worst utility company I have ever dealt with!!! I am contacting our state senator to have them investegated.Their business practices are unfounded. They have no remorse for local citizens. I don’t …
My bills the past three months have been all over the place and twice as high as usual an we’ve lived here for 5 years never had this problem. They say you must have a leak when I don’t and if I did how the hell does it decide oh I’m going …
Clueless as to why it’s named Clarksville Gas & Water when they don’t offer natural or propane gas. Called today to get something installed for my fireplace. Company stated natural gas is unavailable and they don’t offer propane. …
Rude rude rude! When I called to find out why my bills have such a high water bill. When our family went from 4 to 2 our water consumption changed drastically, just in showers. All I can be told is the meter is read. I asked if there can be …
Monopoly at its finest. Charged me for something that was never even done. Charged me for more water than I actually used. Their employee that came out to look at my water meter even said we’re not using that much water. Plumber came out …
Whats with all the Fees? Trash,
Can’t give lower than 1 so they get a one. Their payment processing department is so screwed up it costs me 50 bucks in 3 months stating my payment is late. Then panned me pay 10% late fee. They need some serious process improvement.
Disingenuous monopoly. They have no leniency for deployed veterans. And yesterday I payed a bunch of fees to turn everything back on plus outrageous deposits. …
Worse utility company I have ever dealt with. How can you charge a reconnect fee for something that has not been turned off. Price hikes at it’s worse.
Worst worst worst
Sevice sucks
Hidden fees…
Worst company
No issues.
Terrible
Closed on non-holidays.
Thanks for all the help!
Lousy customer service and poor communication
This place is completely inadequate in every way.
I come in for automatic payments.
Their customer service is horrendous
awesome lady(Lindsey), thank jp
Poor service, wish there were more options
Always pleasant and helpful. Thank you!
Rude workers! No respect for people what so ever!!
No compitition, I would change in a heartbeat.
Good service and easy bill payment.
Horrible Customer Service! Very rude and off putting!!
What’s up with the $55 cut off fee?
Crooks they think that can do whatever they want. that because they can there the city
Excellent customer service. Fast, Friendly Service.
Your autopsy system is a mess. Fix it.
Christine was awesome and answered all of my questions.
I agree with Missy S. Terrible service. If there was another company I would go through them.
not only is the website worthless but the customer service on the phone is also subpar, fix yourselves!
Poor customer relationships. No flexibility whatever. Profit over people. Shameful.
Terrible, 50 Dollar Cut Off Fee and they don`t even let you know.
Poor attitude with all employees. Possibly the worst bill handling I’ve ever delt with.
These people have zero clue on how to operate a business. But, it’s the only choice for water so…..
That was the worst experience i have ever had paying a bill online in my life
To bad we don’t have a choice or competion ..this company should be ashamed of itself …they need new manegment
Literally couldn’t be more of a useless utility company…..
By far worst utility ever! Outrageous deposits and absurd handling of bill pay and shutoff.
Be 15 minutes late if you want too, and you can pay every type of reconnection fee possible!!
Aweful customer service waited on hold for over 30 minutes multiple times and can’t even speak with a representative wish there was another water company
Want to personally thank Mike Shaffer for coming out so late and being so friendly and taking care of us.
Thumbs up
I’m giving this place 5 stars cause i have never once had a issue with Gas and Water.
Like most customer service experiences in Clarksville the operator was unnecessarily rude and short
They don’t even deserve a 1 star. WORST CUSTOMER SERVICE EVER!! They have the rudest people working for them.
Never had an issue with them! I set up reoccurring payments online.
This company is run by very rude unprofessional personnel who font care about their customers.
We’ve been with Clarksville W&G since february, and never had any problems! Always super helpful 😊 …
Employees and customer service is awful. I also got charged a $50.00 “transfer fee.” WHAT TRANSFER?! I am a brand new customer.
Horrible service. Shuts off your water claiming you called and cancelled and tries to charge more money to cut it back on!!!
so they changed their billing and their system didn’t process my payment and they charge me the late fee. By far the worst business in clarksville
I did not know how bad these reviews are! I never had any bad experiences with them and I have been with them since 2009!
4 hour window for service that you have to sit at home for waiting and the drivers “dont have a cell phone” so now I miss half a day of work to have a guy come out to turn on my system.
They will literally ignore that you set up autopay and try to get you with a late fee and say “Oops”
be warned! this department somehow has penalties and service fees for absolutely anything you can think of. no leniency for anything no matter the situation. just get ready to pay and pay…..that is all
Terrible customer service. I wish we didn’t only have this as a choice. Greedy company in my opinion.
I dont know what clarksville has cooked up with the government but i have lived in many places and never paid this much for water!!!!!! Plus the service reps are RUDE and they have aweful CS!!!!
Was charged water bill for a property I do not even own. Monopoly services don’t require great customer service so don’t expect much.
Customer service is terrible!! Lady at the window knew as much about her job as I did, which is nothing!
Absolute terrible understanding and they do not work well with the community. If there could be another company to compete and put them out of business. Clarksville would be better off.
Worst water company I ever had in any state I ever lived in .How do u charge people 50 to restore a service that has no t been shut off and the bill has been payed?(scam) then add the fifty after u call and give them the confirmation .#
After paying my late and next month’s bill, with the $50.00 credit, they want me to pay an extra $200 on top of that, like I have that!
I just turned on water and gas and customer service over the phone was very good and agent was respectful as well as tried to save me money where possible.
terrible service can’t wait to move. We have NEVER EVER paid late and still they a grumpy and sharp. Take a chill pill ladies :]
Auto pay messed up on THEIR END. yet I’m still being charged to get it turned back on. It’s enough to make me consider living else where just to avoid this appalling service.
Takes 20 mins to talk to an actual person on the phone, no one ever answers. Customer service is rude, unreasonable and often just seems upset that you called in the first place. Why do companies think this is how you do business?
This company has zero tolerance for late payment and no flexibility to offer an extension of any kind. Pay up or else shower at the neighbors house!
Highway robbery. Services were not explained to me and was charged $100 extra over a misunderstanding. When asked to speak to representative she told me “pay or were shutting your water off.”
This is, by far, the shadiest, most unethical utility company I’ve ever had the displeasure of dealing with. I awarded one star only because zero was not an option.
Had some questions about water usage and an additional meter for yard watering. The two Christys I spoke with were very helpful and polite. Thanks for the AWESOME SERVICE!
Wow… thank you emergency customer service for hanging up on me while i just wanted information on the water outage on trenton. You’re really great at your job!
This company has no regard nor appreciation for loyal customers operating as a greedy monopoly interested only in profits. Shameful.
Good so far. Just set up service and Sondra was as nice, polite, and helpful as any human could be. We even shared a few laughs. Thanks again Sondra!
They have a monopoly on a necessity so they dont care! Horrible costomer service wish i had another water company to go to. Im looking to move out of clarksville asap just to get new service
Terrible. Not surprised and your water is disgusting. Anyone know another way to get water?
they dont offer bill adjustments for leaks
Pay your bill on time and there shouldn’t be any issues. I’ve never had a bad experience with CGW and I’ve been with them since 2005.
if i could not give any stars i would… I HATE COMPANIES THAT GET AWAY WITH ROBBERY CAUSE ITS THE ONLY WATER SOURCE FOR CLARKSVILLE. WHY HAVE THE OPTION TO SET UP A PAYMENT ARRANGEMENT BUT STILL TURN YOUR SERVICE OFF BEFORE THE PAYMENT …
I have to agree with many here. I believe there should be other companies around to compete, there is a monopoly not only with the water company but with CDE as well. I can’t wait to leave this place. I have one year left.
I have never been there physically, but the customer service rep was very nice and polite. She was patient as well with answering my questions when asked. I got all the information I needed! I wish I could remember her name because I would love to speak with her next time I call to start my service soon!
My Auto Pay got Cancelled because I changed my Credit Card Information and never sent me an email or mailed me a bill. Come home and the water is turned off with a winter storm on the way. Way to go Clarksville Gas and Water.
It only took 25 min on the phone to get an actual person… plus another half hr on their website that kept on sending me to blank screens… aside from messing up my payment info a pretty good company to spend an hr with on the phone every month
Customer service is horrible called and waited for over a half hour and nothing but elavotor music. Also explain a 60$ on average bill going to almost 100$ with less people in the house.
I’m posting on behalf of a friend. Called this company to reconnect the water that they disconnected on accident. Tried to reconnect it using the emergency line. Said they couldn’t reconnect until Monday for no reason. So no water for the weekend.
They cut off the wrong water in my building so I don’t find out til I get home at 7:30 👌🏻 after hour line people want to hang up and make me pay to reconnect my water when it should never have been disconnected I pay on time so tf …
Non-existant customer service. Always passing the blame off on some former clerk. Contact your elected officials at all levels. You’ll notice in the reviews that their kin folk are the only ones giving them good reviews.
I have tried several times to do a password reset, this company is sad. But if I don’t pay my bill and if I am late they will turn my gas & water off without a problem. Smh
Impossible to reach on the phone. Called 5 Times in one day. Listened to elevator music and promises of “we’ll be with you shortly. After 15 minutes of this each time I called I had to hang up. They conveniently close at 4 pm so you cannot go by after work.
If i could give it no stars i would! Just rented out my house and while vacant for 30 days my toilet was left running with a faulty flapper that could have been used my anyone while viewing the home. My last bill finally came in and it came …
A lot of people seem dissatisfied with the service, as I am. Intelligence indicates that it is a BAD idea to anger that many customers with inconvenient, service options and No customer appreciation. Perhaps customers will start organizing and teach them a lesson. It seems inevitable, unless they improve real quick.
Wow, what terrible service I received from the customer service representative! She was very rude and unpleasant in talking to me. I waited on hold for 32 minutes only to be treated as if I were a complete bother and imposition on her …
Super friendly and helpful, Best utilities provider in Clarksville.
It is a shame there are no other utility departments in clarksville. This company is will cut off your water even after you have paided your 30$ monthly bill then charge you $125! to turn it back on. I refuse to support a greedy terrible company like this.
I just called to get water in my name of a house that I have recently purchased, they did run my credit and no deposit for me. I was very pleased with my service from the representative I spoke with. A+
CG&W is the WORST! I paid my bill b4 due date, online using their website. They lost it, or whatever. My confrontation number meant nothing .. They shut off the water, cost 50.00 plus a 5.00 late fee, and they get away with eith!this
WORST PUBLIC UTILTY COMPANY EVER!!!!
The staff is just awful, not friendly, rude, and demeaning. Also we were told by …
Worst customer support, repeatedly!
Attempted to sign up for auto pay for months, finally managed to get emails required to confirm and it still didn’t work! For others, save you the conversation: “we don’t control the billing page. It’s your responsibility.”
Y’all are amazing helped me out the whole time I thank u more then u know appreciate the team
Terrible customer service. I should have never had gas hooked up to my house. After reading all the reviews it seems like someone would do something about it.
1 Star because I couldn’t rate them lower!! Horrible customer service, they are a monopoly, so they think they can be unfair and nobody can do anything about it because they are the only one that delivers water in Clarksville!! Sounds …
Clarksville Gas & Water have the rudest operators to include the leads. They are in desperate need of customer service training and to start with, need to look up the definition of a customer. The delivery of the message means a create …
I hate to admit, my experience is quite the same as previous reviewers. This is BY FAR the worst utility company I have ever dealt with. I have been treated as a complete inconvenience even though every single billing issue I’ve had (numerous) has been their fault. COMPLETELY UNACCEPTABLE. I’d almost rather dig my own well…
Another version of monopoly as CDE. Pretty much this company just waiting for its customers to be late or doesn’t have 800 credit score then CGW charges them ridiculous fees and security deposit amounts. Cant wait to see another company get here so I can cancel service with them in a heart beat
Haven’t had any problems with Gas & Water. I pay my bill online, on time, have never had any reason to complain. Plus, they don’t charge convenience fee to pay online and that is great!
I received an actual bill for $45 less than the amount the autopay transaction was done for. When I emailed they said that it was for a backflow annual inspection. I understand the inspection is needed however if it is not on a bill I should not be charged for it.
Not cool for your workers to speed through a school zone in the company truck. on the morning of sept 3rd on Madison st. 8522 GF. Was license plate number doing at least 40 in the school zone.
They make moving easy! I have been with Clarksville water for years and they have always been very helpful. Moving is no fun and I haven’t done it in many years. Today it was a 5 minute happy process when it came to transfering my water! …
Total scam. Worst company ever. Clarksville needs a new water company to put this trashy low life scam of a company out of business. They are thrives and liars.
The term criminally negligent seems appropriate. Every couple of months their billing department screws up autopay. To make matters worse, they shoulder absolutely none of the blame. I honestly think the employees are trained to be …
It’s too bad 0 stars isn’t available. They are completely monopolized and require payment of an activation fee & deposit or credit check even for a simple transfer of service for a previous customer. It’s not like I’m a new customer and the address was previously in my name.
I’ve never had a billing issue or a less than great experience with their customer service. They’re very polite when calling about the annual pool fill adjustment and I always get a call back to tell me what the bill was adjusted to.
this is the worst company EVER!!!!! The people that work there have nasty attitudes and they will scam you. They made me pay 50.00 for service that wasnt even cut off yet. I came the same day of the disconnect notice. I asked to speak to …
I called at 8am to activate my water, checked back on my lunch break at 2pm still NOT on but a note was on my door saying it was ready and they where here at 930am! I called at 2:15 to get another service rep out and was told about another …
This past Friday (March 15th) there was a waterline break near the Aspen Grove Subdivision. Our water was off for part of the evening. Before midnight it came back on, but was very dirty with ”gray’ water coming out. In the morning it was …
This is by far the absolute worst water service I’ve ever had. I had automatic payment with them for nearly a year, then all of a sudden they cut off my water without notice. Turns out they changed their billing service without notice …
If there was a possible way to rate this sorry excuse for service no stars, I would. I’m paying $616!! Repeat $616 for two months of water service because of a leaking toilet that I got fixed. Their “one time adjustment” was taking off $40 …
They sent someone out to help me find my water meter turn off within a hour. the man
that came out, but he was very knowledgeable and polite. I really appreciate his help.
Brandy Gerald absolutely DOES NOT deserve her job. She is extremely rude to the customers because she knows she can get by with it, it’s not like you can transfer to another water company. I will be going to the BBB, AND I WILL SEE SHE LOSES HER JOB. Worst customer service experience I have ever experienced.
Bring your checkbooks when you go to the customer service office. They have a fee for the air you breathe while you’re there. The whole customer service department is hostile and intimidating. They know every encounter is going to be …
HORRIBLE!!!!!!!!!!!! Why is there only one service in town? These people feel they can do whatever they want and get away with it because guess what? THERE IS NO WHERE ELSE FOR THE CUSTOMERS TO GO. Consistently screwing up bills, handing …
These people are seriously the best utility company I have ever dealt with. Although deposits are expensive, they are efficient and very polite. They need to give training lessons to the hellacious disaster that is cde lightband.
This company is absolutely horrible and says so much about how the City of Clarksville treats their residents. They do not fix their mistakes but charge customers outrageous amounts for things that are out of their control. Hundreds of …
Of all the cities I have lived in, this is by far the WORST water company I have ever had to deal with. This place is a mess, Their website is a joke and it is definitely best to pay in person and hold tight to your receipt. I would suggest not using them but they are unfortunately your only option in Clarksville.
if I could they would get zero stars, I noticed I didn’t pay my bill today due ten days and they are charging and additional 200 dollars. as a matter of fact I paid my bill and later that afternoon they sent someone out to shut my water off …
The clerk is the only remotely friendly and professional person there. Heard the supervisor literally yell at her today for taking too long to help a customer with a complicated problem (Listened to the details, the problem was entirely …
Trash! Unfortunately there’s not much you can do about water without having to utilize their service. So there’s that.
Money hungry crooks , wasint home for a month yet was charged a $325 dollar bill on water. When questioned they told me they send someone out to check for a leak…( never happened). Then charged me a reconnection fee for waiting for them …
Terrible policys, terrible prices, most of the time my bill is 50% sewer costs, tried switching name into my name told me it would cost 200 dollars, I get an email 5 days before my bill becomes late notifying my what of my bill and tried …
We had a toilet leak and it ran our bill sky high but they worked with us and operator#17 is an angel, truly a God send, I was overwhelmed and stressed and she was so kind and caring and helped me through it all, she is seriously the …
Terrible customer service. I don’t understand how the city water can be so unprofessional and terrible!? How is one supposed to get in contact with the water department, especially during the winter, when there’s an emergency but NO ONE …
BEWARE!! If you have a rental be sure to track CG&W like a hawk. I was just taken to collections for a $30 in-between renters fee. I had set up mail forwarding, they had my phone number AND email and I recieved no notifications about the fee that has now hit my credit score. Trassshhhhhhh
Please tell me why you pay your bill on the day that they may cut it off, but it hasn’t been cutoff yet… they automatically charge you the reconnect fee, even though they say the reconnect fee applies if they have to come out after hours …
Clarksville Gas and Water Department is a Predictory Lender Service. On March 31, 2016, I mailed my monthly Gas and Water bill to the Clarksville Gas and Water Department (the Predictory Lender Service that lies about receiving payments on …
Operator #151 is absolutely amazing. I called into to transfer my service and she walked me through everything like a dream. I have never had a bad call with CGW but she absolutely went above and beyond. I had an entire list of questions …
Why does it take 20 minutes for someone to pick up the phone in customer service. I just needed to check services were transferred to new home buyer and out of our name, and it took that long to get to a person. I feel sorry for anyone …
I had to set up new service about a month ago. My realtor came along to help out if problems arose. Neither of us could believe the rudeness of the woman at the customer service desk. She claimed that she couldn’t read my handwriting …
I wish I could leave less than one star. They destroyed our bathroom and our neighbors bathrooms when they were working on the neighborhood water lines. We had to involve the city attorney to get payment for the damage they caused. They …
The customer service at the 41A and Ringold office is marginal at best . If told you only have only 24 hours to live , pay your water bill in person , because being in that office feels like eternity. Over the last decade of doing business …
I wish I could give no stars. They have the best way of robbing people for money. Came home from a 3 week vacation to find that my water and heat had been turned off. I paid them December 1st came home on the 30th to no heat/water and of …
Thought I’d review after reading all the negative reviews. You will probably not have a good experience if you don’t pay you’re bill… I wouldn’t know. They will tell you the policy if you ask, you just need to be attentive. All the fees …
The worst customer service ever .
Was out of town for the holidays , and upon returning come home to a house with no water . ( my own fault , I know). …
Thanks to the posts of others, I cautiously approached CG&W. I figured that I would be on hold for a long time, but per my usual company experiences, I simply put the call on speaker phone and they answered in a relatively short time …
If I could, I would have dropped service with them. I had forgotten to pay the bill, I thought I did but it just slipped my mind, my bad. I had to go to California for a family emergency and I came back to my water being turned off 10 day …
Another “wish I could give no stars” person. Have had autopay set up for years and came home to water being cut off. Credit card company said the card account was fine and they didn’t decline to pay but G&W’s side didn’t accept the payment. …
Horrible service and rude employees. I was gone one billing period for 2 weeks out of the month and get a bill that is more then double my normal amount. I called and explained the situation and they basically said pay it or we will cut you …
I paid my reconnect fee and past due bill for services over the phone on Friday right before closing time which is 4:30pm and I was driving to my house while talking to the representative that took my payment on the phone, she said it would …
These are the WORST people to work with. Have had my water shut off once again. Received a “Second Notice” yesterday and thought it was my monthly bill (which I haven’t received yet) and they already shut off my water. Not only that, but the customer service is horrible. They are a monopoly and a sham of a business.
Complete garbage, my water bill was more than doubled last month. This month it was literally 3-4x the amount it always is.
I got my work order and had 2 different problems. …
This company holds a monopoly, they know it and they exploit it. Been in Clarksville for 6 months and have used less than 1,100 gallons and a bill of $90 on average every month for my family of 6. …
Digs up pipes with no notice to the residents it affects, and today billed me twice via my autopay for the same amount, clearly a system error, this shouldn’t be allowed to happen. Not to mention the bill a few months ago that was over $100 …
Crappy customer service. Called on the phone before going over. Was told to turn on the water and gas was going to be $150.00 deposit and $50.00 activation fee and that I could pay 100.00 to get it turned on today and break the rest up on …
I had multiple interactions with the water department and they have all been positive with great customer service and attitude. On hold wait time is not worse than other places I do business with. …
Received a call today from Clarksville Gas & Water stating our service would be terminated for non-payment. Checked my banking records & my check to them had cleared almost a week ago – which was more than the amount even due. Called …
Public service at it’s worst. Deployed to Afghanistan for 6 months and had a $150 deposit on file with CG&W. My home went vacant while deployed and reverted back into my owners account, after 2 months I found a new renter and paid up in …
This is the WORST service we have ever had!! In the last two months we have paid over $700 for water!!!! One of the months no one was here!! We’ve had TWO plumbers come out and check for leaks on our end. Do you think they found anything? …
I have not been able to access the automated “Bill Pay” option via phone for months, now…keeps saying “Debit Card not authorized/declined” after I go through the whole process(sometimes multiple times)…all my info is correct as it used …
Customer service is truly a joke. Mistakes do happen when customers request services or pay bills online. They do not offer any relief, nor do they’ve even appear to want to work with customers to get a resolution that is good for both …
If I could give less than one star I would. I have never dealt with a utility company that treats people this way. This isn’t a luxury, it is essential. Outrageous prices as well. I have lived many places and this is the highest I have ever …
WOW! what an absolute nightmare this place is. the customer service is a joke. I am no way shocked the reviews this company has. Called last week to see what we can do to have the water in my name for my rental property that will be vacant …
Very outdated accounting system. If you pay through your bank electronically and have two water lines to the same property, make sure you don’t make a mistake entering in which bill goes to which account. They will take your money and …
Awful customer service. Everyone was extremely rude and very unhelpful.
Received horrible customer care. First missed payment in 5 years and didn’t receive a notification about the payment not going through nor about my water being shut off. Also, I had to pay the waived deposit fee when I first got signed up …
Absolutely one of the worst companies I’ve ever dealt with. Have never once even been remotely late with my payment. It slips my mind for the first time. With no warning or even reminder after only 2 days late, they show up and cut my water …
These people are beyond terrible. By far the worse water company I have ever experience. Get charged an extra $60 on top of my already outrageous bill (for no good reason) for paying a bill ON TIME!! on the day it was due, to get told you were late? Come on, get out of here. These people are a joke! Plain and simple.
I’ve never missed a payment and even way before bills were due. I somehow managed to miss a $40 September payment even though I received a bill in the mail yesterday that said nothing was past due. I never received any warning notification …
The operator was very friendly and the wait time was minimal. However the water company’s policy is to not help the citizens of this community in any way shape or form with tripled sewer charges when the toilet breaks and runs for a week …
Like any other monopolized utility company, they do not care about customer service because you can’t leave. They find any way to nickel and dime you including turning off your autopay for no reason, turning off your water, then charging you $100 to turn it back on. What can you do about it? Nothing because you can’t leave them.
Terrible experience. Bill been over 300 a month and got 3 different answers
I agree with the previous reviewer that Clarksville needs other utility companies to choose from. Clarksville gas and water is terrible. I always pay my bill on time, never missed a payment except for one time. That one single time I was …
Customer service was very rude. I don’t think being helpful was part of their job training at all. I called to ask if they’d send someone out to see if there might be a leak bc my bill was getting higher each month and she wouldn’t even do that. I have contacted someone to come have a look. I’m very disappointed in this water company!
Paid my bill water was still disconnected, called after work (after hours) paid additional money for services to be reconnected, a whole day later water is STILL off. I call the after hours line and am told I will have to pay an additional …
My family and I have used their services for several years, never being late or delinquent on any occasion. We have recently pcs from clarksville to Colorado and I’ve set up a disconnect with them prior to our move out. Here it is the 29th …
I received a voicemail today saying I had a past due balance of$302 from 1998 and they have added it to my bill and would have to be paid to continue service. Mind you it is 2021 this is a 23 year old bill. I called to dispute the bogus …
I just got off the phone with one of your representatives that informed me that I will be charged sewage on all water consumption no matter what the water was used for. For example we have had to water our lawn a good bit the last month so …
They billed me the average of one month, based off of service that was activated April 22- 28. So they would not adjust my bill for a leak due to it being “below average” use per a month. I explained there are four weeks in a month, so if …
During the COVID19 shut down…this operation was all over the place. You have an antique web layout for your website…that never kept up with how your business was truly operating. On top of that, you never clearly stated how you were …
The first representative was nice and courtesy, unfortunately I had to call back (disconnected). The second representative was rude as hell. I understand that I have to pay a deposit but to tell me to take it or leave it, really? …
If I could give a lower amount of stars, I would. It’s a giant scam! I have been paying for an account I haven’t used for 5 months and they are just deactivating it after me calling for the 100th time! They are also saying they have no …
After seeing all the bad reviews ok surprised. My experience starting a new account since relocating from out of state was fine. Sure if you have bad credit there is a large deposit to protect them from you not paying but she ran my credit …
The customer service numbers don’t even work, not even the emergency number. Also I paid a bill had a confirmation number and then the following month had a late fee and the previous months balance added. Even though the money was …
Someone was on a group page asking for thoughts on the CGW saying the review are horrible so I had to come read the reviews because I have never had a problem and can’t understand how bad the reviews can be… They bill you, you pay the …
There service is pretty good. Main probably I have is that I have been customer for 20 years was late one time because I was on vacation. Came back water cut off and 150 dollar reconnect fee plus now they require a deposit 200 and 200 for …
So I lived at my address in Clarksville for two years and just recently moved to South Carolina. My bill for the cycle covering Sep 13, 2018 to Oct 15, 2018 was $44.12. I moved out of my house on Oct 12, 2018 and today I received a final …
The city should be ashamed of themselves the way they take advantage of the people of Clarksville. I moved and was still receiving a bill with the old account number with the new address, so I went in to pay and used the old account number …
Moved houses and the new location wasn’t in the web portal, so the water got cut off for being late. Customer service advised me of this around 10AM and said they’d send someone out to turn it back on (after paying the bill, which I did …
Contrary to many reviewers here, I’ve had an excellent experience today. I’ll be moving to Clarksville from out of state and had to set up my water bill account over the phone. A very nice and helpful lady explained to me all about the $200 …
They don’t even deserve the 1 star. Most of the customer service is horrible and very rude. When I moved here I called about getting services connected. They told me $300 deposit plus connection fees. I asked if the deposit could be broken …
If you look at the billing, it is not industry standard by any means. They do not meter the sewer and simply charge the sewer fee based on water usage plus an addition percentage for county. Most other municipalities charge a flat fee for …
My water was cut off for the first time. I paid the 50$ reconnect fee, because it was my fault. After calling back after I paid they wanted another 100$ for after hours when I called back at 430 and was hold waiting to talk to a …
Been in Clarksville 22 years.
Apparently Clarksville customers deserve better.
Over 6 years of bad reviews up until 4 months ago I’ve personally read. …
They have the worst emergency customer service ever..we been calling since this morning til now no one answer..I know office is close but emergency customer service is open..im so mad
I’ve been trying to pay my bill for a week using the online payment options. But for some reason it won’t let me get past the “I’m not a robot” checkbox. Now I have to call and pay it. Which adds money to the bill. I’ve complain to them …
I would love to know how much Clarksville Gas & Water is pocketing from all the outrageous fees they are charging Clarksville residents. It should be illegal.
First of all, I would just like to say that I pay my bills on time. I have had a late bill a few times due to circumstance, but I pay the late fee which is fair. That was my fault. Regardless, I pay my bills on time. …
I’ve been a customer of Clarksville Gas and Water for almost 16 years now, most of which has been at the same residence. I have been late on a few payments in that time frame. They now have a new policy that requires them to deactivate your …
This is a great water company. We had a serious leak in the street outside of our apartment and they put a crew in there and fixed it, in what I consider, record time. Even the clean up was good. Also, in comparison to the Electric …
I don’t usually make posts but I wanted to let you all know so as to stay informed. Long story short I had a leak in my home in the month of November we didn’t know about until we got a bill for over $400 dollars. Clarksville told us to fix …
My autopay failed to go through and the water was shut off at my business. I went there in person to pay the bill and reconnect fee. The next thing I know my new bill is over $2000.00. I assumed it was some clerical error, but no. They said …
I am new in town and thought I had set up auto pay before I went out of town for work. I get back to a bill that says I had missed my last payment, which is completely my fault, I thought I had set up auto pay but apparently had not. They …
Along with all the other reviews I’m gonna have to give a 1 star as well… just moved into this rental house ONE month ago and my first bill I get is $940. Only thing that “happened” was the downstairs toilet wouldn’t flush… not running but …
I completely understand the issues that people are having with them. And alot of them have to to with the landlords and realty management places. …
They have terrible customer service , And was rude to me on the phone and with a nasty tone. Did not let me finish speaking before hanging up in my face.
I haven’t had water for seven hours, and I got off of work and could not bathe because the water wasn’t on.
Horrible web site! Created multiple accounts throught the site and over the phone and never once was able to log in! The online payment is just as bad. Its a shot in the dark to see if the site can look up your bill/account number. Whoever created the site should be fired.
Genuine garbage. Thanks to their payment system being down my autopay did not go through and I am left without water for a day. Good thing they are a monopoly so I cant take my business elsewhere.
It is sad that someone had to make a fake business to try and hide all the negative reviews of Clarksville Gas and Water. HoneyBees Soul Food is all the pathetic reviews of CGW. It is just like them to flat out lie and hide their problems instead of addressing them. Shame on the mayor too for not cleaning house at this establishment.
I wish I could give them a minus 5 stars. Worst utility company I have ever dealt with!!! I am contacting our state senator to have them investegated.Their business practices are unfounded. They have no remorse for local citizens. I don’t …
My bills the past three months have been all over the place and twice as high as usual an we’ve lived here for 5 years never had this problem. They say you must have a leak when I don’t and if I did how the hell does it decide oh I’m going …
Clueless as to why it’s named Clarksville Gas & Water when they don’t offer natural or propane gas. Called today to get something installed for my fireplace. Company stated natural gas is unavailable and they don’t offer propane. …
Rude rude rude! When I called to find out why my bills have such a high water bill. When our family went from 4 to 2 our water consumption changed drastically, just in showers. All I can be told is the meter is read. I asked if there can be …
Monopoly at its finest. Charged me for something that was never even done. Charged me for more water than I actually used. Their employee that came out to look at my water meter even said we’re not using that much water. Plumber came out …