My appointment was at 10:30 this morning in Lacey and was told I would not be seen till probably noon. I got dilated and went through a test and then after being told that I had to leave for other appointments. This is not acceptable and I will be going to another eye clinic in the future. Customer service here is very poor.
I was very pleased with the provider I had before my move to Thurston County and was hesitant to try anyone else. However, Dr. Grillo exceeded all expectations, and he gave me additional information about exactly how he proposed to deal …
I RECENTLY HAD CATARACT SURGERY AT CLARUS EYE CENTER BY DR RUDD.
DR RUDD AND HIS STAFF WERE VERY FRIENDLY! THEY MADE WHOLE EXPERIENCE
WORRY FREE AND STRESS FREE. I’M REALLY LOOKING FORWARD TO HAVE MY …
Great service. Only problem was that the computers went down for about an hour, and they didn’t tell all of us in the waiting room why there was such a long wait!
I was very impressed with the Centre, the friendliness of the staff, and there professional expertise. I was a little worried about having work on my eyes but now am looking forward to what comes next
I have never been in and out of a specialists office that fast. It’s like a hive of specialists, with a legion of support technicians. Very professional, very efficient.
The medical skill, customer service skills and the compassion of the doctors and staff here are exemplary. I would recommend Clarus Eye Center to everyone.
Clarus Eye Centre has monitored and reported to me the condition of my eyes as much as I every could hope to receive for perspective on my eye pressure, continued lack of interference at present from slowly developing cataracts, and acuity of vision.
I think the doctors are okay, but the place is always overbooked . It feels like a cattle call. Wait times are ridiculous, and they seem to always be trying to sell services.
I’ve tried calling this business 3 times, at different times on different days and I’ve waited 10 minutes on hold, no one answers the phone. I’m not sure how people get questions answered when no one wants to answer the phone.
The wait time is unacceptable and I know this place is bad for this so I scheduled a early morning appt, the second one of the day. THEY STILL ARE RUNNING 20 BEHIND. Go elsewhere people! I’m serious…. This is my last time here.
Physicians and staff were unfailingly courteous, professional and pleasant to deal with. Had a complete resolution of my vision problem and could not be happier with the care I received.
I’VE BEEN VERY HAPPY WITH EVERY EXPERIENCE AT CLARUS! MY GREATEST THANKS IS FOR MY CATARACT SURGERY A FEW YEARS AGO, WHICH HAS GIVEN ME THE BEST SIGHT SINCE I WAS 9 YEARS OLD, AND I ONLY HAVE TO USE GLASSES FOR VERY SMALL PRINT!
Thank you for the excellent service by providing personal & individual care to each of your patients by answering all of our questions, explaining each procedures, treatments, their benefits as you provide them, the amount of your own time …
I only encountered quality personnel throughout the entire process. The friendliless, caring, followup, and professionalism far exceeded what I had expected. I was so appreciative that I baked them a batch of snickerdoodles.
I was very impressed with the friendliness of the staff and Doctor. I would highly recommend Clarus Eye Centre to all. No waiting for the Doc, appointment right on time.
Stood in line for 15 minutes with 6 other people waiting for a woefully understaffed reception to check me in. The lobby smells like an uncleaned nursing home, as well. Left and will not return; taking my business elsewhere.
Clarus Eyes and Dr. Rudd are excellent. The staff is professional and every detail was explained. I am very pleased with my results and I will tell every one how Awesome it is to go there…..
We arrived on time but after about 20 min were told the Doc was so backdated it would be best to come back later that day or get another appointment on another day. We took another appointment for 31 July19.
I see Dr. Rudd & Dr. Muehler and appreciate the time they take to help me with my current eye issue. My recent concern was addressed right away and I feel I am in good hands as we follow the process we are pursuing. .
I called on A Monday for an eye issue and they got me right in the same day to he seen. My entire experience was a great one and so glad I found a wonderful eye doctor.
Very professional and prompt. I did not wait long after checking in. The only glitch was sending my med prescription to the wrong pharmacy but that was corrected the next day. Overall excellent experience.
I had a great experience with Dr. Aaker and his crew. If you need surgeon for lens replacements I say there is none finer. I have my childhood eyes back.
I Ave always been pleased with the care I receive at Clarus Eye Center. The doctor is very knowledgeable and actually listens & Answers any question and all The staff are pleasant and efficient
Exams for 7 years. Efficient, prompt, top of the line patient care. Good products and knowledgeable sales staff.
Diagnosed and surgically corrected a minor condition yielding complete restoration of my visual field.
Clarus Eye Centre provides great eyecare with some of the nicest doctors and aids you’d ever want to meet. Always on time with the latests care available.
I have always received excellent care and with my visit yesterday it was the same. Excellent physicians and exceptional staff. Very professional, but yet caring. Thank You
Dr. Findley OD and Dr Gary Schoels MD are a miracle team! I have significant eye disorders. I have sought care from both M.D’s & O.D.’s. Dr Gary was the first to explain the reason for my vision loss. I have spend thousands in glasses that …
Just purchased some sunglasses. I have been a patron for several years and I like the professional service and care I receive from Clarus Eye Centre. I will continue to go there for all my visualoptical needs.
Dr Aaker is wonderful and very thorough. I had lymphoma behind my right eye about 5 years ago and go to Clarus Eye Centre annually for an evaluation of my eye health.
The entire staff is like new found family & friends, very friendly, great attitudes & also very professional. They are easy to talk with, no rushing, & willing to take time to explain procedure & findings.
Took my wife to an appointment here. I was planning on doing work from the loby as i have before in the past thanks to the wifi. The public wifi does not work and when i told the lady in the loby the response was ” i guess its down” no one …
I scheduled an appointment for 11-5-2021 at 340pm almost a month ago and the eye doctor decided to drop me at last minute to get off work early on Friday horrible service and said didn’t have any appointments available tell January definitely finding a new doctor
I have been wearing glasses since I was about 6 years old and I have to say that Clarus Eye Center is the most thorough and friendliest place I have ever gone to for eye Care. They looked at every aspect of my vision, they listened to my …
Dr. Rudd and his staff are very professional and very concerned about your results. I had PRK surgery due to a stigmatism. The first surgery full corrected one eye but not the eye with the stigmatism, many months later I had a second …
Clarus Eye Center is a very busy place so I was pleasantly surprised at how quickly I was seen. The staff were all very professional and friendly and very good at explaining the procedures and results.
My experiences there for the last several years has always been good, through routine examinations and through two cataract surgeries with followups. People are helpful and they know what they’re doing.
I was pleasantly surprised to be greeted at the clinic by a very nice lady that directed me to the front desk to sign in. The whole appointment went smoothly and I definitely will be using their services.
I had what could of been a fairly serious issue from an eye infection. Not only did they agree to see me past their posted hours, Dr. Reck also came in on a Saturday to ensure my eye was healing properly. Best experience I’ve had dealing with medical issues.
I had a great first time experience with Clarus. The place was very nice and clean the staff was awesome, and the doctor was very nice. I look forward to my next appointment with them!
My experience was good at the highest level. Dr Rudd and entire staff worked together on my condition effectively in both the surgical side and normal care side. Full marks.
My experience was great! From getting an appointment, the the delightful receptionist, to the technician’s and Dr Clark! This is a very efficient, well run company. Highly recommend!
I brought a friend in, a woman 52 years of age..frightened out of her mind thinking there was a chance she had a stroke. She was received by an assistant named Tiana. Found her to be very cold and uncomppasionate. Almost to the point of …
This place is all about volume. No personal concern what so ever. The check in staff is not very helpful or friendly and were extremely rude to an elderly gentlemen standing next to us. When it comes to the vision of my children I expect a …
My husband and I have been using Clarus since moving her over 10 years ago. I can’t say enough good about them. They go above and beyond what is usually expected. They treat the patient as well as the eye problem.
R & B from Lacey, WA
Quick visit, pleasant nurse and provider Dr Muehler.
Visited the optical shop afterwards, found the cutest pair of glasses! The ease of purchase was fantastic, thank you to the amazing optical shop staff!!
This place was very unprofessional. They left me waiting for over 10 minutes while walking past me multiple times. After they finally asked if I had been helped. They informed me I was going to have a long wait. And they were understaffed. …
My name is Sheryle Morris not Chase. I was treated extremely well. By both the tech who dilated my eyes and did the testing, and the doctor who also did more testing. I feel my exam was very through.
The clinic is clean and the assistant of Dr Finley, Amanda is very nice and thorough
My husband commented, that Amanda knows her job and she did it well. All the staff are nice.
If I could I would have given zero stars. While the service provided is acceptable, the wait time IS NOT. Have been there for 4 appointments now, and on visit #1, was called back 1 hour late. Visit #2, nearly 3 hours late. Visit #3, 30 …
The service was very good. I did not have a wait. My appointment started on time. There was a person who helped me pick appropriate frames and they were waiting for me when I finished my eye appointment with the doctor. There were many frames to choose from
Staff seems insincere and likes to just stand around, chit chat, and drink coffee. They schedule as many people they can at one time and make you wait hours to be seen. Definitely check your options before choosing this place.
I have been going to the Clarus Eye Centre for about 17 years or so. This group, from sign-in desk to every technician and doctor I have seen have been totally professional as well as personable. I hope to be seeing them for a good many more years!
The tech used the wrong drops on my eye and over dilated my eyes (24hrs instead of the 4 hrs). Then the Optic Center had four people waiting to pick out frames while two employees picked out frames for each other neither even greeted the …
Dr. Mueller has been treating my eyes for about 3 years. She’s very thorough, knowledgeable and patient. I appreciate her skills and friendly manner. I will continue to trust my eye care to Dr. Mueller.
Every one was very nice and new their job. I was terrified of the cataract surgery, but they did a wonderful job. It has been 10 day’s now and I am amazed how much better I can see. …
Tried scheduling a simple eye exam. Spoke over the phone to schedule an exam. In order to schedule an appointment for an exam they said they need my insurance information. Gave them my social and birth date. They said they could not find my …
I visited Clarus for the first time yesterday. I could not have been happier. The whole staff was friendly and effective. I was very impressed with Dr Scholes. I most definitely will be back in the future.
DO NOT GO HERE! I went in three times and never received a working prescription. I went in early and they called me in way past my appointment time, then rushed my appointment and gave me an unusable prescription. I spent hundreds of …
I recently had LASIK surgery and had an excellent experience. The staff at Clarus was very helpful through the entire process. I would have done this a lot sooner if I knew it was this easy. I would highly reccomend Clarus to my friends and family!
One of better places that take care of your eyesight needs. They were the first place that actually listened to my complaints about having double vision and after a number of tests prescribed me glasses that took care of that problem. …
Dr. AAker was wonderful. He knew all about my long, complicated eye history when he entered the room when I met him for the first time. He had a very reasonable plan, didn’t overdo, and had a pleasant demeanor. Since Dr. Scholes is retiring Dr. AAker is my new Opthalamologist and I look forward to getting to know him better.
Have always received great treatment here—especially appreciate Dr. Wagner. Had my lasik down here by Dr. Rudd.
Obviously they are upping their game by making a concertive effort to get patients in on time to their appointments, a shortcoming in the past.
Worst experience of my life! I called ahead of time to schedule an exam for CONTACT LENSES, my husband calls them later to confirm what was covered and when I get there I find out that it’s not covered I need to pay. I tell them never mind …
Dr Rudd and staff are very professional and care for the patients with extreme care. I had cataract surgery and can see 100% better than before. I would recommend Clarus Eye Centre to anyone who likes good and professional care.
Very positive experience in general, very neat and clean and everyone was very professional and I was treated with respect. The doctor took the time asking questions. The only issue I had was the wait time, over 30 minutes. That’s why I gave it a 4 star.
Dr. Mueller has performed my annual eye examinations for many years. She and the entire staff at Clarus are always professional and personable. I look forward to going to Clarus knowing that I will get great care.
I was treated with amazing disrespect. I would not recommend this place to anyone. Because it’s a large facility, you’re made to feel like this is the only option for eye care in Thurston County. I have found a new provider Rousche Eye …
I have been with Clarus for several years. My experiences with Dr. Waggoner and Dr. Rudd have been outstanding. They are both personable and competent. I would not hesitate to recommend them.
Everyone is so nice there. They are very professional and knowledgeable. The doctors all explain things to you taking the necessary time to examine you. I have never felt hurried through an appointment. I recommend them to everyone.
We love Clarus Eye Center. Everyone is professional with a touch of humanity. The doctors are great. The employees are super. The building has everything including a place to purchase with your new prescription.
I had Lasix surgery in 2004 and two cataracts removed in 2019. I got absolutely great results In all of the cases. The staff and doctors are excellent, and there is not a better facility anywhere in the United States
I called Clarus to see whether I could be fitted for contacts before my class reunion in 10 days. They got me right in, and I left an hour later seeing more clearly than I have in a very long time. Dr. Chad Waggoner and his assistants are great!
Staff was very friendly and efficient. From check-in, initial exam, and the doctor didn’t keep me waiting but maybe 2 minutes and he took his time explaining things to me and making recommendations. Will be going back… both myself and my son.
My previous eye doctor on the east coast suggested I consider cataract surgery in the next six months. Not knowing anyone here I started researching online. The reviews weren’t wrong. What I found was the nicest staff who are so friendly …
They are quick to ask you fill out the survey and bring in back on your next day visit. Do yourself a favor and wait a few weeks before filling it out. Also ask if you need a touch is this a part of the package or will you have to pay for …
The experience was very successful. The office is always busy, but the patient is almost always served within a few minutes of arrival. The staff is respectful and friendly; I am most satisfied with.services and personnel. In all, I am a very satisfied customer.
Despite issues concerning some confusion with my insurance I had an excellent experience with Clarus. They were really helpful and wanted to make it work for me to be seen ASAP. They are also really understanding of my circumstances with moving soon and needed replacement contacts ASAP.
I love Claris Eye Center! The staff is friendly, helpful and very efficient. I love that I get to see the same doctor each visit instead of being shuffled from this one to that one. I feel like I am a person and not a number. Highly recommend!
I have been struggling with spasms of my eye for a long time, so I came to see Dr Pratt. He not only thinks he can help me with this problem, but he is going to get it approved with my insurance company so it won’t be out of pocket! The …
I found everyone to be friendly and professional. I especially appreciated
Dr. Chad Waggoner. Unlike one of the others, he listened to my questions and remarks and gave helpful opinions and answers. I hope he is still there when I have my appointment again next year.
Very professional. I used to go to Olympia Eye Clinic and always had to wait 2+ hours from the time of my appointment to see the Doctor. Her name is Stacy Porter. The difference was like night and day. I highly recommend Clarus Eye Center.
I had cataracts in both eyes and will the excellent staff and the doctor, I had them removed and opted for lenses so I wouldn’t need to wear glasses, which I had worn for 40 years. I love being almost 20/20 now. Just had my 6 month checkup and everything Is great.
Horrible customer service! Made an appt for my daughter. When I came in they told me the appt was next week. No my fault. They screwed up. She took my insurance info and told me to come back next week. The next day I called to cancel the …
Very impressed and I’ve been a practice manager for over 10 years. The staff and my new doctor were great – listened didn’t just sit there typing getting in there meaningful use time like most physicians and hospitals today. This is how medicine should be practiced – highly recommend this facility!
I very recently got Lasik through Clarus. Craig helped me immensely in getting my process started. Dr. Rudd was also very professional. They helped me feel comfortable and at ease with my choice to get the surgery. Both Craig and Dr. …
My name is actually Larry Backstrom, but I want to say that I was treated like royalty. I was formally greeted by Nancy who is very nice. Then the receptionist who checked me in was very friendly. I was taken back right on my scheduled …
I recently had a very thorough examination at Clarus Eye Center. It went very well. All the assistants were excellent and the appointment moved right along. Then my opthomoligist met with me and already had all the results from the …
My experience at Clarus Eye Centre has been extremely positive! From the first time I arrived at Clarus in October, 2013 and all through my treatment leading up to my Bladeless Lasik Surgery in December, 2013 (and all my appointments …
Setup an appointment for 2 months in advance to have them call me and try to reschedule for another 2-3 months in the future OR drive to thier yelm building…
I have been a patient for sometime at Clarus. I have been treated very well and have never had any complaints or concerns about my care. Dr. Reck is a wonderful person and I have all confidence in his decisions. I highly recommend Clarus Eye Centre as the best.
I have been going to Clarus for about 17 years now and see Dr. Waggoner. He is awesome and I would never switch eye doctors just because of him! One downside to Clarus is you are always called back way after your appointment time (15 mins seems to be the norm). They seems to always be behind.
Had the cataract surgery on my left eye a little over a year ago, performed at Clarus. Just this week surgery was done for the right eye, using the laser. Each visit to Clarus was above a five star, in my opinion. The staff makes the …
My first visit at Clarus was a very positive one! All of the staff from the reception greeter to the doctors and the ladies in the optical center, they were all very helpful, pleasant, and friendly!! I would highly recommend this eye care center to my friends and family.
They called me to make an appointment. I specific told them that I’m retired. And my insurance carrier has changed. When I told the lady on the phone my new insurance. She said yes it is covered. So we set up an appoitment. The day when we …
We were early, but my wife was checked in, received outstanding service, along with knowledgeable employees. The best eye exam experience we have ever had. We were never talked down to and were given detailed and easy to follow details about their findings.
I have been going to Clarus Eye Centre for several years and have found that they go the extra mile when helping their patients. If they can’t solve your eye problem, they will refer you to the appropriate doctor. Everyone has been professional. Each time I go for check ups or other work I’ve had a good experience.
I would much rather have my cataract surgery done than go to my dentist.
It was absolutely painless. The staff was friendly and made sure I was comfortable. I had telephone followups by the surgeon the same day at home. …
The thing that impressed me the most about Clarus, is that your time is important to them. During all of my pre-operation, operation day, and post op follow up appointments, they kept my appointment times. The staff is very friendly, they …
After two cataract operations back to back I can not say enough about the Clarus Eye Centre team. From intake, admin to medical procedure and finally follow-up the quality and care of service was exceptional. A real endorsement of what defines “excellent service” setting a high bar of expectations.
From the moment you walk in the doors you are greeted and directed to the representative who can best help you. The waiting period for your appointment is minimal. Once shown into the doctor exam room one generally expects to wait at …
The staff and the atmosphere was very comforting. I was a little apprehensive regarding reaching the age to have this
procedure. I was reassured that I was not alone. What was happening was normal …
I simply cannot find enough positive words to describe my care at Clarus Eye Center! From the initial exam through my cataract .surgery and post op appointment …my experience could not have been better. Dr. Rudd is a fabulous coach …
The facility is modern and clean. All the staff have been friendly and courteous. And Dr Finley is awesome, he’s very personable and has a great bedside manner. Update 12/18 they have a new machine that scans your eyes and approximates your prescription, this means a lot less of “…1…or 2….2 or 3” 👍 …
Excellent care, wait times no longer than necessary.
The staff is pleasant, efficient, and very professional. This was my first appointment with Dr. Aaker. He was very nice. Took the time to give clear …
Have been there a few times in the last year for treatment for both my wife & myself. Everyone from check-in to Dr treatment was friendly, professional, knowledgable and efficient. My wife is quite pleased with all aspects of her cataract surgery and results. We would definately recommend Clarus to our friends.
UPDATED April 8, 2022: This place is terrible. Nevermind that I’ve never seen the same doctor twice in the last 5 years, I spent nearly AN HOUR trying to get someone on the phone to reschedule my appointment. after spending 15 minutes on …
We moved to the area about 2 years ago and chose Clarus for our eye care based on their reputation. It is a large practice consisting of many eye specialists supported by a large staff. They conduct routine eye exams and also perform eye …
Had a great experience here! The staff were very friendly and put my nerves at ease. Was a very welcoming and easy process through the check in, eye apt and then picking out frames. Was a little pricey, but since its only once every few years, its worth it!
Top-notch facility staffed by extremely professional people, and I was extremely pleased with Dr Aaker as my ophthalmologist who performed cataract surgery on both of my eyes. …
I waited 55 minutes for my appointment. No one touched base with me during the waiting. When I asked the Dr if that was a normal wait period, her response was “Sometimes”. No apology or explain action. I find that poor customer service.
Back in May, I called to verify my daughter’s appointment and to inform them of our change in insurance. I was told that our insurance was accepted, but because of the Wuhan virus, we had to change the appointment. …
One of the challenging things about moving from one place to another (in our case, from Las Vegas to Lacey) is lining up medical care that will be as good as what you left behind. In this case, it was about my eyes — which have had …
Doctors and staff are great. Very knowledgeable, they take their time, and they are extremely accommodating. I sometimes have to wait a bit, but I respect that they are taking their time with other patients. Would never go anywhere else for my care. Clarus seems to be a well-oiled machine.
Not especially friendly even after several years. My treatment was more like tunnel vision, ignoring the obvious like blood pressure, sinuses, and headaches. Needle in …
My husband and I felt very welcome at our first visit to Carus Eye Center. The staff was very efficient, friendly and professional. It is a great facility and the equipment is new and updated. Dr. Aaker was very thorough and gave me lots of …
Went it to get my frames realigned after an accident, Leah was very helpful and friendly. She quickly got my glasses back to me, looking good as new! Will recommended to any of my friends. Thank you!
We have been going to Clarus for a little over two years now. We have always received exemplary service there. The doctors and staff are thorough, professional. They listen to you and explain things carefully. I would recommend them to anyone for quality eye care. Cynthia
I felt like I was being sold “cataract surgery and new lenses” because the doctor I had cataracts before even looking into my eyes! I learned from someone that they are “marketing” that angle of their business more so that even more …
Dr.Mueller is my Physician, and I have total confidence in her ability to take care if my vision issues. In fact , all staff members at Clarus are professional, curteous, and very helpful. My surgery experience some years ago was a most satisfactory process.
I really enjoy going to Clarus Eye Center because they make you fell like you are important and they all are so friendly. I enjoyed talking to the person while I was waiting in line to get checked in. She was very nice and had the most …
I really like this place that I drove an hour that’s how much I like this place. The receptionist was very nice explained everything about what my insurance cover what I have to pay and asked if I wanted glass or contacts so she can change …
I recently had cataract surgery in the Surgery Center. The staff was very friendly and informed me every step of the way what to expect. Even when there was a delay due to an emergency they kept both the patients and family waiting well …
My wife’s experience was outstanding. The staff were totally professional and very well organized. The follow-up was caring and thoughtful. My wife and I are very appreciative of the special care and treatment we witnessed of not only …
Check in was easy and receptionist was very friendly. Got right in for my apt and staff and doctor were professional, proficient and helpful. Although I was a candidate for cataract surgery, they did not push it on me. Offered and recommended alternative procedures first. Hopefully the follow ups will go as smoothly.
I can’t be.begin to express my gratitude to Dr Rudd! The superficial keratectomy surgery changed my life. And his patience in helping me obtain a new prescription was so appreciated. I am seeing better than I have in years! Thank you Dr Rudd and Dr Reck!
My first visit and first cataract surgery was wonderful. Dr. Aaker is very knowledgeable and takes whatever time is needed to explain the procedure. However. my second cataract was a bit rougher and I personally believe it was because they …
My youngest child is seeing Dr. Finley and he is so great with kids. I appreciate his professionalism, knowledge, friendliness and ease with my young child. After six months of wearing glasses his eye is improving tremendously and I trust …
I arrived 20 minutes early since I was a new patient. Intake took less than five minutes and the nurse called me back less than two minutes after I sat down and 15 minutes earlier than my scheduled appointment. Dr. Heather Muehler is a …
The quality of care is great, no problem with that. The front desk is awful. Every time I go in, I get someone who tells me I have to pay for things I don’t want, they make me schedule appointments I don’t need. They can’t figure out …
WARNING! this place is surrounded by homeless camps. You will not be allowed in the building with your spouse unless it’s necessary for medical reasons, so your stuck in the parking lot for 3 hours. If you have to drive your eye patient, as …
My optometrist sent me to Clarus for investigation and management of my eye issues. I had high expectations going to a medical doctor, but the “comprehensive” exam showed the least detail of any eye exam I’ve ever had. You would think …
Wonderful care. My husband and I both had appointments. We were both taken in immediately to separate rooms for our vision checkups. We then went to one room and Dr. Clark saw us. Everyone was very nice, professional, prompt. We each …
I had such a negative experience here as a new patient that I feel the need to share it in hopes of change on their end – and I contacted my vision insurance provider to request another exam and made sure I could do so at a different …
My husband and I have been going to Clarus for 10 years now. And we have always been treated with professionalism and courtesy. Being in the medical field. I’m very aware of what’s going on around me and behind the scenes. They are great. …
I had cataract surgery on both eyes in February 2021 & I can’t speak highly enough about Dr. Rudd & Clarus. I have worn glasses with thick lenses since 3rd grade (for 54 years) and after cataract surgery, I can drive, do CrossFit, work on …
Clarus Eye Centre provides excellent eye care. As a person with complicated eye problems, I have spent a lot of time there and will continue to do so throughout my life. Their intake process is welcoming and efficient, and patients are …
I’ve been going to Clarus Eye Center since 2003. Most of my experiences have been good. My last visit was a few days ago and I’d say it was 95% good. I’m glad I have the expertise of a cornea specialist and I’ll still keep going, but one of …
My appointment prior to cataract surgery was thorough and well-managed. It took a couple of hours, but there were several tests and exams with some hi-tech equipment. It appears that Clarus has made a considerable investment in providing …
The first time I experienced the clarus eye center, I had just had cataract surgery at another facility. Just before the cataract surgery I noticed spots in front of the cataract eye which reminded me of looking through a screen door. I did …
Clarus Eye Centre is professional and efficient, from the person who screens you at the door to the tech and Dr. Aaker. I was impressed how Dr. Aaker explains eye health in understandable words. I’ll be returning to their establishment because I felt their expertise was very good and I know that I get the best eye care there.
The staff was wonderful and great at explaining everything they were doing. They were running about 45 minutes behind. I think there needs to be more warning about how bad the eye dilation experience is. I couldn’t see a thing, was dizzy …
Checked in at 2:30 for a 3:00 appointment, didn’t get called back until 3:15. Four other people that got checked in after us got called back before us. Equipment does not work with wheelchair, not ADA compliant if you ask me.
I wish it could have been different, the place looks nice, but overall the attention was lacking, I didn’t find a doctor that actually heard the symptoms I have had for months, didn’t prescribed anything to make it better, I got my …
Staff was not very friendly. Did not tell us what was happening. Just took us through test with little explanation. Even dilated my daughter’s eye without telling us that going to happen. Dr was friendly and explained things well.
I had an eye infection and I ran out of iwipes although Claris is not my doctor I have an infected eye standing in their lobby with stuff oozing out of my eyes and they can’t even do the basic of bring me a non-prescription item because I …
Great place to go if you want to find out 15 minutes before your surgery you owe $350 on a service you thought was completely covered. NEVER was it mentioned there would be a cost on the cheapest lens. …
I was wrongly diagnosed by Hannah Song OD with a horrible eye disease that usually makes you blind within 5 years. It was my yearly eye check up. She only looked at my eye pictures and gave me this diagnosis in a few minutes! No other …
This is a wonderful friendly place. They have a cheerful person always stationed at the door to help and direct you. Front staff is fast, friendly and efficient. The eye doctors and staff are wonderful each time I go. This is an extremely …
Beware, all they care about is making money. I had cataract surgery on my right eye in May and my vision is still has a haze or film when I see out of that eye. All the Doctor could say is it is due to a stigmatism in my eye. If that was …
I showed up a few minutes before my appointment time, paid $35.00 at check in & proceeded to the waiting area. Did not expect to sit there for an hour – so I walked out and will never return. The least they could do is to let patients know how long they may still wait – they apparently do not have any respect for their clients. I
I have 100percent coverage from VA pluss my employees insurance as secondary .YET they changed me thousands out of my pocket. Now that’s it’s straighten out I’m supposed to get reimbursed but that day never comes. Calling back and forth …
*editing to add, since I can’t reply to Clarus reply, that AT NO POINT did ANYONE explain to me what would happen when my eyes were dilated. And at NO POINT did anyone ask me, the adult, if my minor child could have their eyes dilated. I am …
My eyes have been under Dr. Stephen Reck’s care for several years, and he has always taken his time, listened, and worked with me–and my insurance–on best solutions. I have never been rushed and always been under a plan to closely monitor my eye condition. You will be in very good hands with Dr. Reck.
Every one that I met with today were just great! Helpful and caring. Dr. AAker was the best Doctor I have had the pleasure of receiving care by. He was most helpful and informative as to my options.
I wish I could say I had a good experience with Clarus Eye Center, as their doctors and their assisting staff were all very friendly. However, I had a terrible experience with Clarus from scheduling, all the way to the optical center when …
Horrible experience.. Prescription was way off.. This was according to another doctor… Buying my glasses there was even a worse experience.. First pair I’m convinced wasn’t even my prescription… 3 weeks later a “fix” was ready.. Had my …
I thought I might have a detached retina, had two of the four symptoms.
I’m grateful that Clarus staff could get me in for an exam four hours after I called. …
My appointment was at 10:30 this morning in Lacey and was told I would not be seen till probably noon. I got dilated and went through a test and then after being told that I had to leave for other appointments. This is not acceptable and I will be going to another eye clinic in the future. Customer service here is very poor.
I was very pleased with the provider I had before my move to Thurston County and was hesitant to try anyone else. However, Dr. Grillo exceeded all expectations, and he gave me additional information about exactly how he proposed to deal …
AWESOME!!!!!
Excellent.
Courteous and attentive
Very friendly people
Excellent service.
Congenial, courteous and efficient
Professional, caring service.
My eyes work better now.
Awesome people, and awesome results
Great staff with great servic3
Friendly, courteous and efficient !
great
Quality procedures & friendly staff.
Every thing was just fine, as usual.
As usual…on time, friendly and professional.
Very professional
Thoughtful service
Facilities and services are comprehensive and thorough.
Friendly and efficient. Recommend highly
Always happy to be a Clarus patient!
Great care from my doctor at Clarus.
Efficient, good communication. Clear and accurate with rates.
Great professionals. Well organized and timely,
Very professional atmosphere, yet a friendly vibe.
Fast, efficient, thorough and friendly. What more can one ask?
always efficient. Staff are super nice.
The people here are amazing. Always friendly and helpful.
If you suffer from severe dry eyes like me..they really know how to help.
Excellent care and staff. Always a pleasure to visit.
very good and very fast the people working there were great
Appointments are made on time. Pleasant employees
very efficient with no waiting time, too short a time with the doctor
The Clarus staff are top notch and very service oriented.
The service was very good. Every one was very nice.
Clarus did my catarat surgery and I was pleased with the result.
Dr. Muehler and Chauntay were awesome! Great experience 😊 …
Clarus is awesome and they get you taken care of quick
I drive all the way from Tacoma to get my eyes checked here. I would not go anywhere where else.
Great professionalism and friendliness. Best Ophthalmologist I had in years.
Professional and yet personable experience, from check-in to seeing my physician.
Just amazing staff. They really care about people and being able to see
Very upscale and professional team at Clarus that focuses on customer satisfaction. Thank you.
Great service, Great doctors.. very helpful and easy to talk to
excellent care! I have been very pleased with my care.
Very friendly and knowledgable staff. I would recommend this clinic
Very nice clean place, a little longer wait time than expected but worth the wait!
Great experience!!! can’t wait to get my cute glasses…
They do good work but I’d prefer a different atmosphere.
Timely reminders & appointments; limited waiting time; pleasant staff android outcomes.
The best eye exam and retina Dr..Better than ma an pa place and way better than americas best.Very through
Never had a complaint with Clarus, always an enjoyable experience, great staff, great care.
Staff and Dr. always pleasant and helpful. Nice atmosphere. I would recommend it.
I always experience caring, professional, competence service whenever I visit the great team at Clarus!
Great place for eye service and treaatment. Friendly, professional, and caring Doctor and staff.
Been going there several years. Nice place, good people, prescriptions are right on the money.
I was not impressed with this facility at all. The doctor was over an hour late for my appointment and spent at most 5 minutes with me.
Such a friendly staff from check in to check out. Took me in on time, tech very informative. Great experience!
Very nice facility. Quick check in. The Dr was able to prescribe me the correct prescription.
Very professional and friendly organization. Equipment seemed to be state of the art with well-trained and knowledgeable technicians.
I waited 40 minutes after my scheduled appointment time. The exam was fine after that.
I RECENTLY HAD CATARACT SURGERY AT CLARUS EYE CENTER BY DR RUDD.
DR RUDD AND HIS STAFF WERE VERY FRIENDLY! THEY MADE WHOLE EXPERIENCE
WORRY FREE AND STRESS FREE. I’M REALLY LOOKING FORWARD TO HAVE MY …
Great service. Only problem was that the computers went down for about an hour, and they didn’t tell all of us in the waiting room why there was such a long wait!
Doctor was excellent! I felt I was in good care. Staff very nice.
Very personable staff and doctor. Efficient and comprehensive. All questions answered. I always feel very comfortable when I visit.
My appointment today was with Dr. Stephen Reck who was pleasant and efficient, and congratulated me on the good condition of my eyes.
Friendly, knowledgeable, efficient staff and doctors. Surgery and follow up successful and timely. I highly recommend Claris.
Always fast and friendly service. Very professional and personable staff. Never feel rushed out. Try take the time for a thorough eval.
Always friendly and courteous. Do not have to wait for a long time. They get you in on time and take care of any needs you might have.
I was very impressed with the Centre, the friendliness of the staff, and there professional expertise. I was a little worried about having work on my eyes but now am looking forward to what comes next
I have never been in and out of a specialists office that fast. It’s like a hive of specialists, with a legion of support technicians. Very professional, very efficient.
The medical skill, customer service skills and the compassion of the doctors and staff here are exemplary. I would recommend Clarus Eye Center to everyone.
Always treated exceptionally well and very pleased with the treatments I have had over the past 10 years.
Clarus Eye Centre has monitored and reported to me the condition of my eyes as much as I every could hope to receive for perspective on my eye pressure, continued lack of interference at present from slowly developing cataracts, and acuity of vision.
Staff are friendly professional and knowledgeable. Usually very short waiting waiting time. Doctors are exceptional and very caring.
Very caring and professional people here. They were able to get me in for an emergency immediately with Dr. Wagner who was helpful and kind.
I think the doctors are okay, but the place is always overbooked . It feels like a cattle call. Wait times are ridiculous, and they seem to always be trying to sell services.
Everything – from getting an appointment ASAP to skillful and friendly treatment by Doctor and his team – was excellent. Thank you for your service!
I’ve tried calling this business 3 times, at different times on different days and I’ve waited 10 minutes on hold, no one answers the phone. I’m not sure how people get questions answered when no one wants to answer the phone.
The wait time is unacceptable and I know this place is bad for this so I scheduled a early morning appt, the second one of the day. THEY STILL ARE RUNNING 20 BEHIND. Go elsewhere people! I’m serious…. This is my last time here.
Cindy was awesome over at optical, she was quick to help get my new frames adjusted and I was back to work!
Great place to get your eyes checked! Friendly and helpful. Lots of eye doctors onsite. Easy to schedule appointments.
Clarus eye center was amazing! The staff was very helpful and knowledgeable. They were also very organized!
Dr. Jane Myung – 2 retina surgeries
Dr. Grant Aaker – 2 cataract surgeries
Both very skilled so highly recommend
Clarus also has a great support staff
I have been going to Clarus for several years. Always been completely Satisfied. Dr. Penny Reck is a great doctor.
Very efficient process, helpful and personable staff. Wait times are sometimes lengthy but overall I’ve been very satisfied with my appointments.
I appreciate being a patient at Clarus. Everyone is friendly and helpful, and, most importantly, I have found them to be extremely competent.
I’ve been going to Clarus for several years, they are always great! The staff is friendly and helpful and the doctors are wonderful.
The doctors are great, but I have had to wait nearly an hour every time I have been there. They are always way behind schedule.
The staff is very professional and most of all, kind and respectful! It can be stressful enough to go in for an eye exam but these folks make it easy!
It is a regular modern conveyer belt of medical hurry up and wait …
My Daughter recently had an appointment . The doctor couldn’t be bothered to attend or get in touch for a reschedule.
Physicians and staff were unfailingly courteous, professional and pleasant to deal with. Had a complete resolution of my vision problem and could not be happier with the care I received.
All 4 doctors I have gone to over the years have been great. The Tecs are great too. They are all nice, kind people
I’VE BEEN VERY HAPPY WITH EVERY EXPERIENCE AT CLARUS! MY GREATEST THANKS IS FOR MY CATARACT SURGERY A FEW YEARS AGO, WHICH HAS GIVEN ME THE BEST SIGHT SINCE I WAS 9 YEARS OLD, AND I ONLY HAVE TO USE GLASSES FOR VERY SMALL PRINT!
The staff is outstanding is the doctor is like an old friend. You feel comfortable in whatever they do. I really appreciate them. CJ Morisset
Took almost an hour before seeing a dr. Dont ask me to show up 20 minutes before appointment. Just to be shuffled around for an hour.
Excellent staff. 100% professional at all times. This is the place to go for eye care!
Thank you for the excellent service by providing personal & individual care to each of your patients by answering all of our questions, explaining each procedures, treatments, their benefits as you provide them, the amount of your own time …
Everyone at Clara’s Eye Centre is friendly, professional, and knowledgeable! I recommend Clarus to everyone!
I only encountered quality personnel throughout the entire process. The friendliless, caring, followup, and professionalism far exceeded what I had expected. I was so appreciative that I baked them a batch of snickerdoodles.
I was very impressed with the friendliness of the staff and Doctor. I would highly recommend Clarus Eye Centre to all. No waiting for the Doc, appointment right on time.
Stood in line for 15 minutes with 6 other people waiting for a woefully understaffed reception to check me in. The lobby smells like an uncleaned nursing home, as well. Left and will not return; taking my business elsewhere.
Clarus Eyes and Dr. Rudd are excellent. The staff is professional and every detail was explained. I am very pleased with my results and I will tell every one how Awesome it is to go there…..
We arrived on time but after about 20 min were told the Doc was so backdated it would be best to come back later that day or get another appointment on another day. We took another appointment for 31 July19.
I see Dr. Rudd & Dr. Muehler and appreciate the time they take to help me with my current eye issue. My recent concern was addressed right away and I feel I am in good hands as we follow the process we are pursuing. .
Great service and qualified techs along with great professional staff and Dr’s.
I called on A Monday for an eye issue and they got me right in the same day to he seen. My entire experience was a great one and so glad I found a wonderful eye doctor.
Very professional and prompt. I did not wait long after checking in. The only glitch was sending my med prescription to the wrong pharmacy but that was corrected the next day. Overall excellent experience.
I had a great experience with Dr. Aaker and his crew. If you need surgeon for lens replacements I say there is none finer. I have my childhood eyes back.
I Ave always been pleased with the care I receive at Clarus Eye Center. The doctor is very knowledgeable and actually listens & Answers any question and all The staff are pleasant and efficient
Exams for 7 years. Efficient, prompt, top of the line patient care. Good products and knowledgeable sales staff.
Diagnosed and surgically corrected a minor condition yielding complete restoration of my visual field.
Clarus Eye Centre provides great eyecare with some of the nicest doctors and aids you’d ever want to meet. Always on time with the latests care available.
I have always received excellent care and with my visit yesterday it was the same. Excellent physicians and exceptional staff. Very professional, but yet caring. Thank You
Dr. Findley OD and Dr Gary Schoels MD are a miracle team! I have significant eye disorders. I have sought care from both M.D’s & O.D.’s. Dr Gary was the first to explain the reason for my vision loss. I have spend thousands in glasses that …
Just purchased some sunglasses. I have been a patron for several years and I like the professional service and care I receive from Clarus Eye Centre. I will continue to go there for all my visualoptical needs.
Dr Aaker is wonderful and very thorough. I had lymphoma behind my right eye about 5 years ago and go to Clarus Eye Centre annually for an evaluation of my eye health.
The entire staff is like new found family & friends, very friendly, great attitudes & also very professional. They are easy to talk with, no rushing, & willing to take time to explain procedure & findings.
Took my wife to an appointment here. I was planning on doing work from the loby as i have before in the past thanks to the wifi. The public wifi does not work and when i told the lady in the loby the response was ” i guess its down” no one …
I scheduled an appointment for 11-5-2021 at 340pm almost a month ago and the eye doctor decided to drop me at last minute to get off work early on Friday horrible service and said didn’t have any appointments available tell January definitely finding a new doctor
I have been wearing glasses since I was about 6 years old and I have to say that Clarus Eye Center is the most thorough and friendliest place I have ever gone to for eye Care. They looked at every aspect of my vision, they listened to my …
Dr. Rudd and his staff are very professional and very concerned about your results. I had PRK surgery due to a stigmatism. The first surgery full corrected one eye but not the eye with the stigmatism, many months later I had a second …
Clarus Eye Center is a very busy place so I was pleasantly surprised at how quickly I was seen. The staff were all very professional and friendly and very good at explaining the procedures and results.
My experiences there for the last several years has always been good, through routine examinations and through two cataract surgeries with followups. People are helpful and they know what they’re doing.
I was pleasantly surprised to be greeted at the clinic by a very nice lady that directed me to the front desk to sign in. The whole appointment went smoothly and I definitely will be using their services.
I had what could of been a fairly serious issue from an eye infection. Not only did they agree to see me past their posted hours, Dr. Reck also came in on a Saturday to ensure my eye was healing properly. Best experience I’ve had dealing with medical issues.
I had a great first time experience with Clarus. The place was very nice and clean the staff was awesome, and the doctor was very nice. I look forward to my next appointment with them!
My experience was good at the highest level. Dr Rudd and entire staff worked together on my condition effectively in both the surgical side and normal care side. Full marks.
My experience was great! From getting an appointment, the the delightful receptionist, to the technician’s and Dr Clark! This is a very efficient, well run company. Highly recommend!
I brought a friend in, a woman 52 years of age..frightened out of her mind thinking there was a chance she had a stroke. She was received by an assistant named Tiana. Found her to be very cold and uncomppasionate. Almost to the point of …
This place is all about volume. No personal concern what so ever. The check in staff is not very helpful or friendly and were extremely rude to an elderly gentlemen standing next to us. When it comes to the vision of my children I expect a …
My husband and I have been using Clarus since moving her over 10 years ago. I can’t say enough good about them. They go above and beyond what is usually expected. They treat the patient as well as the eye problem.
R & B from Lacey, WA
Quick visit, pleasant nurse and provider Dr Muehler.
Visited the optical shop afterwards, found the cutest pair of glasses! The ease of purchase was fantastic, thank you to the amazing optical shop staff!!
This place was very unprofessional. They left me waiting for over 10 minutes while walking past me multiple times. After they finally asked if I had been helped. They informed me I was going to have a long wait. And they were understaffed. …
My name is Sheryle Morris not Chase. I was treated extremely well. By both the tech who dilated my eyes and did the testing, and the doctor who also did more testing. I feel my exam was very through.
The clinic is clean and the assistant of Dr Finley, Amanda is very nice and thorough
My husband commented, that Amanda knows her job and she did it well. All the staff are nice.
If I could I would have given zero stars. While the service provided is acceptable, the wait time IS NOT. Have been there for 4 appointments now, and on visit #1, was called back 1 hour late. Visit #2, nearly 3 hours late. Visit #3, 30 …
The service was very good. I did not have a wait. My appointment started on time. There was a person who helped me pick appropriate frames and they were waiting for me when I finished my eye appointment with the doctor. There were many frames to choose from
Staff seems insincere and likes to just stand around, chit chat, and drink coffee. They schedule as many people they can at one time and make you wait hours to be seen. Definitely check your options before choosing this place.
I have been going to the Clarus Eye Centre for about 17 years or so. This group, from sign-in desk to every technician and doctor I have seen have been totally professional as well as personable. I hope to be seeing them for a good many more years!
Waited 40 minutes past my appointment time, and that was for the initial contact with a tech and a 9:20 AM appointment! …
The tech used the wrong drops on my eye and over dilated my eyes (24hrs instead of the 4 hrs). Then the Optic Center had four people waiting to pick out frames while two employees picked out frames for each other neither even greeted the …
Dr. Mueller has been treating my eyes for about 3 years. She’s very thorough, knowledgeable and patient. I appreciate her skills and friendly manner. I will continue to trust my eye care to Dr. Mueller.
Every one was very nice and new their job. I was terrified of the cataract surgery, but they did a wonderful job. It has been 10 day’s now and I am amazed how much better I can see. …
Tried scheduling a simple eye exam. Spoke over the phone to schedule an exam. In order to schedule an appointment for an exam they said they need my insurance information. Gave them my social and birth date. They said they could not find my …
I visited Clarus for the first time yesterday. I could not have been happier. The whole staff was friendly and effective. I was very impressed with Dr Scholes. I most definitely will be back in the future.
DO NOT GO HERE! I went in three times and never received a working prescription. I went in early and they called me in way past my appointment time, then rushed my appointment and gave me an unusable prescription. I spent hundreds of …
I recently had LASIK surgery and had an excellent experience. The staff at Clarus was very helpful through the entire process. I would have done this a lot sooner if I knew it was this easy. I would highly reccomend Clarus to my friends and family!
One of better places that take care of your eyesight needs. They were the first place that actually listened to my complaints about having double vision and after a number of tests prescribed me glasses that took care of that problem. …
Dr. AAker was wonderful. He knew all about my long, complicated eye history when he entered the room when I met him for the first time. He had a very reasonable plan, didn’t overdo, and had a pleasant demeanor. Since Dr. Scholes is retiring Dr. AAker is my new Opthalamologist and I look forward to getting to know him better.
Have always received great treatment here—especially appreciate Dr. Wagner. Had my lasik down here by Dr. Rudd.
Obviously they are upping their game by making a concertive effort to get patients in on time to their appointments, a shortcoming in the past.
Worst experience of my life! I called ahead of time to schedule an exam for CONTACT LENSES, my husband calls them later to confirm what was covered and when I get there I find out that it’s not covered I need to pay. I tell them never mind …
Dr Rudd and staff are very professional and care for the patients with extreme care. I had cataract surgery and can see 100% better than before. I would recommend Clarus Eye Centre to anyone who likes good and professional care.
Very positive experience in general, very neat and clean and everyone was very professional and I was treated with respect. The doctor took the time asking questions. The only issue I had was the wait time, over 30 minutes. That’s why I gave it a 4 star.
Dr. Mueller has performed my annual eye examinations for many years. She and the entire staff at Clarus are always professional and personable. I look forward to going to Clarus knowing that I will get great care.
I was treated with amazing disrespect. I would not recommend this place to anyone. Because it’s a large facility, you’re made to feel like this is the only option for eye care in Thurston County. I have found a new provider Rousche Eye …
I have been with Clarus for several years. My experiences with Dr. Waggoner and Dr. Rudd have been outstanding. They are both personable and competent. I would not hesitate to recommend them.
Everyone is so nice there. They are very professional and knowledgeable. The doctors all explain things to you taking the necessary time to examine you. I have never felt hurried through an appointment. I recommend them to everyone.
We love Clarus Eye Center. Everyone is professional with a touch of humanity. The doctors are great. The employees are super. The building has everything including a place to purchase with your new prescription.
I had Lasix surgery in 2004 and two cataracts removed in 2019. I got absolutely great results In all of the cases. The staff and doctors are excellent, and there is not a better facility anywhere in the United States
I called Clarus to see whether I could be fitted for contacts before my class reunion in 10 days. They got me right in, and I left an hour later seeing more clearly than I have in a very long time. Dr. Chad Waggoner and his assistants are great!
Staff was very friendly and efficient. From check-in, initial exam, and the doctor didn’t keep me waiting but maybe 2 minutes and he took his time explaining things to me and making recommendations. Will be going back… both myself and my son.
My previous eye doctor on the east coast suggested I consider cataract surgery in the next six months. Not knowing anyone here I started researching online. The reviews weren’t wrong. What I found was the nicest staff who are so friendly …
They are quick to ask you fill out the survey and bring in back on your next day visit. Do yourself a favor and wait a few weeks before filling it out. Also ask if you need a touch is this a part of the package or will you have to pay for …
The experience was very successful. The office is always busy, but the patient is almost always served within a few minutes of arrival. The staff is respectful and friendly; I am most satisfied with.services and personnel. In all, I am a very satisfied customer.
Despite issues concerning some confusion with my insurance I had an excellent experience with Clarus. They were really helpful and wanted to make it work for me to be seen ASAP. They are also really understanding of my circumstances with moving soon and needed replacement contacts ASAP.
I love Claris Eye Center! The staff is friendly, helpful and very efficient. I love that I get to see the same doctor each visit instead of being shuffled from this one to that one. I feel like I am a person and not a number. Highly recommend!
I have been struggling with spasms of my eye for a long time, so I came to see Dr Pratt. He not only thinks he can help me with this problem, but he is going to get it approved with my insurance company so it won’t be out of pocket! The …
I found everyone to be friendly and professional. I especially appreciated
Dr. Chad Waggoner. Unlike one of the others, he listened to my questions and remarks and gave helpful opinions and answers. I hope he is still there when I have my appointment again next year.
Very professional. I used to go to Olympia Eye Clinic and always had to wait 2+ hours from the time of my appointment to see the Doctor. Her name is Stacy Porter. The difference was like night and day. I highly recommend Clarus Eye Center.
I had cataracts in both eyes and will the excellent staff and the doctor, I had them removed and opted for lenses so I wouldn’t need to wear glasses, which I had worn for 40 years. I love being almost 20/20 now. Just had my 6 month checkup and everything Is great.
Horrible customer service! Made an appt for my daughter. When I came in they told me the appt was next week. No my fault. They screwed up. She took my insurance info and told me to come back next week. The next day I called to cancel the …
Great office experience. Staff was professional and service was exceptional.
Very impressed and I’ve been a practice manager for over 10 years. The staff and my new doctor were great – listened didn’t just sit there typing getting in there meaningful use time like most physicians and hospitals today. This is how medicine should be practiced – highly recommend this facility!
I very recently got Lasik through Clarus. Craig helped me immensely in getting my process started. Dr. Rudd was also very professional. They helped me feel comfortable and at ease with my choice to get the surgery. Both Craig and Dr. …
My name is actually Larry Backstrom, but I want to say that I was treated like royalty. I was formally greeted by Nancy who is very nice. Then the receptionist who checked me in was very friendly. I was taken back right on my scheduled …
I recently had a very thorough examination at Clarus Eye Center. It went very well. All the assistants were excellent and the appointment moved right along. Then my opthomoligist met with me and already had all the results from the …
My experience at Clarus Eye Centre has been extremely positive! From the first time I arrived at Clarus in October, 2013 and all through my treatment leading up to my Bladeless Lasik Surgery in December, 2013 (and all my appointments …
Setup an appointment for 2 months in advance to have them call me and try to reschedule for another 2-3 months in the future OR drive to thier yelm building…
I have been a patient for sometime at Clarus. I have been treated very well and have never had any complaints or concerns about my care. Dr. Reck is a wonderful person and I have all confidence in his decisions. I highly recommend Clarus Eye Centre as the best.
I have been going to Clarus for about 17 years now and see Dr. Waggoner. He is awesome and I would never switch eye doctors just because of him! One downside to Clarus is you are always called back way after your appointment time (15 mins seems to be the norm). They seems to always be behind.
Had the cataract surgery on my left eye a little over a year ago, performed at Clarus. Just this week surgery was done for the right eye, using the laser. Each visit to Clarus was above a five star, in my opinion. The staff makes the …
My first visit at Clarus was a very positive one! All of the staff from the reception greeter to the doctors and the ladies in the optical center, they were all very helpful, pleasant, and friendly!! I would highly recommend this eye care center to my friends and family.
They called me to make an appointment. I specific told them that I’m retired. And my insurance carrier has changed. When I told the lady on the phone my new insurance. She said yes it is covered. So we set up an appoitment. The day when we …
We were early, but my wife was checked in, received outstanding service, along with knowledgeable employees. The best eye exam experience we have ever had. We were never talked down to and were given detailed and easy to follow details about their findings.
I have been going to Clarus Eye Centre for several years and have found that they go the extra mile when helping their patients. If they can’t solve your eye problem, they will refer you to the appropriate doctor. Everyone has been professional. Each time I go for check ups or other work I’ve had a good experience.
I would much rather have my cataract surgery done than go to my dentist.
It was absolutely painless. The staff was friendly and made sure I was comfortable. I had telephone followups by the surgeon the same day at home. …
The thing that impressed me the most about Clarus, is that your time is important to them. During all of my pre-operation, operation day, and post op follow up appointments, they kept my appointment times. The staff is very friendly, they …
After two cataract operations back to back I can not say enough about the Clarus Eye Centre team. From intake, admin to medical procedure and finally follow-up the quality and care of service was exceptional. A real endorsement of what defines “excellent service” setting a high bar of expectations.
From the moment you walk in the doors you are greeted and directed to the representative who can best help you. The waiting period for your appointment is minimal. Once shown into the doctor exam room one generally expects to wait at …
The staff and the atmosphere was very comforting. I was a little apprehensive regarding reaching the age to have this
procedure. I was reassured that I was not alone. What was happening was normal …
I simply cannot find enough positive words to describe my care at Clarus Eye Center! From the initial exam through my cataract .surgery and post op appointment …my experience could not have been better. Dr. Rudd is a fabulous coach …
The facility is modern and clean. All the staff have been friendly and courteous. And Dr Finley is awesome, he’s very personable and has a great bedside manner. Update 12/18 they have a new machine that scans your eyes and approximates your prescription, this means a lot less of “…1…or 2….2 or 3” 👍 …
Excellent care, wait times no longer than necessary.
The staff is pleasant, efficient, and very professional. This was my first appointment with Dr. Aaker. He was very nice. Took the time to give clear …
Have been there a few times in the last year for treatment for both my wife & myself. Everyone from check-in to Dr treatment was friendly, professional, knowledgable and efficient. My wife is quite pleased with all aspects of her cataract surgery and results. We would definately recommend Clarus to our friends.
UPDATED April 8, 2022: This place is terrible. Nevermind that I’ve never seen the same doctor twice in the last 5 years, I spent nearly AN HOUR trying to get someone on the phone to reschedule my appointment. after spending 15 minutes on …
We moved to the area about 2 years ago and chose Clarus for our eye care based on their reputation. It is a large practice consisting of many eye specialists supported by a large staff. They conduct routine eye exams and also perform eye …
Had a great experience here! The staff were very friendly and put my nerves at ease. Was a very welcoming and easy process through the check in, eye apt and then picking out frames. Was a little pricey, but since its only once every few years, its worth it!
Top-notch facility staffed by extremely professional people, and I was extremely pleased with Dr Aaker as my ophthalmologist who performed cataract surgery on both of my eyes. …
I waited 55 minutes for my appointment. No one touched base with me during the waiting. When I asked the Dr if that was a normal wait period, her response was “Sometimes”. No apology or explain action. I find that poor customer service.
Back in May, I called to verify my daughter’s appointment and to inform them of our change in insurance. I was told that our insurance was accepted, but because of the Wuhan virus, we had to change the appointment. …
One of the challenging things about moving from one place to another (in our case, from Las Vegas to Lacey) is lining up medical care that will be as good as what you left behind. In this case, it was about my eyes — which have had …
Doctors and staff are great. Very knowledgeable, they take their time, and they are extremely accommodating. I sometimes have to wait a bit, but I respect that they are taking their time with other patients. Would never go anywhere else for my care. Clarus seems to be a well-oiled machine.
Awesome staff! Got my beautiful new glasses quickly!
Not especially friendly even after several years. My treatment was more like tunnel vision, ignoring the obvious like blood pressure, sinuses, and headaches. Needle in …
My husband and I felt very welcome at our first visit to Carus Eye Center. The staff was very efficient, friendly and professional. It is a great facility and the equipment is new and updated. Dr. Aaker was very thorough and gave me lots of …
Went it to get my frames realigned after an accident, Leah was very helpful and friendly. She quickly got my glasses back to me, looking good as new! Will recommended to any of my friends. Thank you!
We have been going to Clarus for a little over two years now. We have always received exemplary service there. The doctors and staff are thorough, professional. They listen to you and explain things carefully. I would recommend them to anyone for quality eye care. Cynthia
I felt like I was being sold “cataract surgery and new lenses” because the doctor I had cataracts before even looking into my eyes! I learned from someone that they are “marketing” that angle of their business more so that even more …
Dr.Mueller is my Physician, and I have total confidence in her ability to take care if my vision issues. In fact , all staff members at Clarus are professional, curteous, and very helpful. My surgery experience some years ago was a most satisfactory process.
I really enjoy going to Clarus Eye Center because they make you fell like you are important and they all are so friendly. I enjoyed talking to the person while I was waiting in line to get checked in. She was very nice and had the most …
I really like this place that I drove an hour that’s how much I like this place. The receptionist was very nice explained everything about what my insurance cover what I have to pay and asked if I wanted glass or contacts so she can change …
I recently had cataract surgery in the Surgery Center. The staff was very friendly and informed me every step of the way what to expect. Even when there was a delay due to an emergency they kept both the patients and family waiting well …
My wife’s experience was outstanding. The staff were totally professional and very well organized. The follow-up was caring and thoughtful. My wife and I are very appreciative of the special care and treatment we witnessed of not only …
Check in was easy and receptionist was very friendly. Got right in for my apt and staff and doctor were professional, proficient and helpful. Although I was a candidate for cataract surgery, they did not push it on me. Offered and recommended alternative procedures first. Hopefully the follow ups will go as smoothly.
I can’t be.begin to express my gratitude to Dr Rudd! The superficial keratectomy surgery changed my life. And his patience in helping me obtain a new prescription was so appreciated. I am seeing better than I have in years! Thank you Dr Rudd and Dr Reck!
My first visit and first cataract surgery was wonderful. Dr. Aaker is very knowledgeable and takes whatever time is needed to explain the procedure. However. my second cataract was a bit rougher and I personally believe it was because they …
My youngest child is seeing Dr. Finley and he is so great with kids. I appreciate his professionalism, knowledge, friendliness and ease with my young child. After six months of wearing glasses his eye is improving tremendously and I trust …
I arrived 20 minutes early since I was a new patient. Intake took less than five minutes and the nurse called me back less than two minutes after I sat down and 15 minutes earlier than my scheduled appointment. Dr. Heather Muehler is a …
The quality of care is great, no problem with that. The front desk is awful. Every time I go in, I get someone who tells me I have to pay for things I don’t want, they make me schedule appointments I don’t need. They can’t figure out …
WARNING! this place is surrounded by homeless camps. You will not be allowed in the building with your spouse unless it’s necessary for medical reasons, so your stuck in the parking lot for 3 hours. If you have to drive your eye patient, as …
My optometrist sent me to Clarus for investigation and management of my eye issues. I had high expectations going to a medical doctor, but the “comprehensive” exam showed the least detail of any eye exam I’ve ever had. You would think …
Wonderful care. My husband and I both had appointments. We were both taken in immediately to separate rooms for our vision checkups. We then went to one room and Dr. Clark saw us. Everyone was very nice, professional, prompt. We each …
I had such a negative experience here as a new patient that I feel the need to share it in hopes of change on their end – and I contacted my vision insurance provider to request another exam and made sure I could do so at a different …
My husband and I have been going to Clarus for 10 years now. And we have always been treated with professionalism and courtesy. Being in the medical field. I’m very aware of what’s going on around me and behind the scenes. They are great. …
I had cataract surgery on both eyes in February 2021 & I can’t speak highly enough about Dr. Rudd & Clarus. I have worn glasses with thick lenses since 3rd grade (for 54 years) and after cataract surgery, I can drive, do CrossFit, work on …
Clarus Eye Centre provides excellent eye care. As a person with complicated eye problems, I have spent a lot of time there and will continue to do so throughout my life. Their intake process is welcoming and efficient, and patients are …
Staff are incredibly rude, doctors seem to always be late for the appointments. Just all round unpleasant experiences time after time
I’ve been going to Clarus Eye Center since 2003. Most of my experiences have been good. My last visit was a few days ago and I’d say it was 95% good. I’m glad I have the expertise of a cornea specialist and I’ll still keep going, but one of …
My appointment prior to cataract surgery was thorough and well-managed. It took a couple of hours, but there were several tests and exams with some hi-tech equipment. It appears that Clarus has made a considerable investment in providing …
The first time I experienced the clarus eye center, I had just had cataract surgery at another facility. Just before the cataract surgery I noticed spots in front of the cataract eye which reminded me of looking through a screen door. I did …
Clarus Eye Centre is professional and efficient, from the person who screens you at the door to the tech and Dr. Aaker. I was impressed how Dr. Aaker explains eye health in understandable words. I’ll be returning to their establishment because I felt their expertise was very good and I know that I get the best eye care there.
The staff was wonderful and great at explaining everything they were doing. They were running about 45 minutes behind. I think there needs to be more warning about how bad the eye dilation experience is. I couldn’t see a thing, was dizzy …
Checked in at 2:30 for a 3:00 appointment, didn’t get called back until 3:15. Four other people that got checked in after us got called back before us. Equipment does not work with wheelchair, not ADA compliant if you ask me.
Offers a 20% discount for paying upfront, which is nice for out-of-pocket payments. $200 deposit for out of pocket exams
I wish it could have been different, the place looks nice, but overall the attention was lacking, I didn’t find a doctor that actually heard the symptoms I have had for months, didn’t prescribed anything to make it better, I got my …
Staff was not very friendly. Did not tell us what was happening. Just took us through test with little explanation. Even dilated my daughter’s eye without telling us that going to happen. Dr was friendly and explained things well.
I had an eye infection and I ran out of iwipes although Claris is not my doctor I have an infected eye standing in their lobby with stuff oozing out of my eyes and they can’t even do the basic of bring me a non-prescription item because I …
Great place to go if you want to find out 15 minutes before your surgery you owe $350 on a service you thought was completely covered. NEVER was it mentioned there would be a cost on the cheapest lens. …
I was wrongly diagnosed by Hannah Song OD with a horrible eye disease that usually makes you blind within 5 years. It was my yearly eye check up. She only looked at my eye pictures and gave me this diagnosis in a few minutes! No other …
This is a wonderful friendly place. They have a cheerful person always stationed at the door to help and direct you. Front staff is fast, friendly and efficient. The eye doctors and staff are wonderful each time I go. This is an extremely …
Beware, all they care about is making money. I had cataract surgery on my right eye in May and my vision is still has a haze or film when I see out of that eye. All the Doctor could say is it is due to a stigmatism in my eye. If that was …
I showed up a few minutes before my appointment time, paid $35.00 at check in & proceeded to the waiting area. Did not expect to sit there for an hour – so I walked out and will never return. The least they could do is to let patients know how long they may still wait – they apparently do not have any respect for their clients. I
I have 100percent coverage from VA pluss my employees insurance as secondary .YET they changed me thousands out of my pocket. Now that’s it’s straighten out I’m supposed to get reimbursed but that day never comes. Calling back and forth …
*editing to add, since I can’t reply to Clarus reply, that AT NO POINT did ANYONE explain to me what would happen when my eyes were dilated. And at NO POINT did anyone ask me, the adult, if my minor child could have their eyes dilated. I am …
My eyes have been under Dr. Stephen Reck’s care for several years, and he has always taken his time, listened, and worked with me–and my insurance–on best solutions. I have never been rushed and always been under a plan to closely monitor my eye condition. You will be in very good hands with Dr. Reck.
Every one that I met with today were just great! Helpful and caring. Dr. AAker was the best Doctor I have had the pleasure of receiving care by. He was most helpful and informative as to my options.
I wish I could say I had a good experience with Clarus Eye Center, as their doctors and their assisting staff were all very friendly. However, I had a terrible experience with Clarus from scheduling, all the way to the optical center when …
Horrible experience.. Prescription was way off.. This was according to another doctor… Buying my glasses there was even a worse experience.. First pair I’m convinced wasn’t even my prescription… 3 weeks later a “fix” was ready.. Had my …
I thought I might have a detached retina, had two of the four symptoms.
I’m grateful that Clarus staff could get me in for an exam four hours after I called. …