The Clay County Utility Authority is a publically owned enterprise that offers a variety of utility services. It serves the commercial and residential sectors.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
3176 Old Jennings Rd, Middleburg, FL 32068
For a reason not yet known the Clay County Utility Authority has engaged in suppressing free speech. They have repeatedly put privacy complaints against a citizen who has been protesting their actions by holding a sign on the sidewalk 8n …
Watched youtube video from Jtown press all employees involved should be fired for treating the people that pay their wages! Hire people that would act professional and appreciate the job!
Friendly, efficient staff!
Wonderful customer service!
One of the worst utility companie I’ve ever had to do business with
No one would ever pick up the phone!
I had some questions, called and spoke with Cara who was very polite and helpful.
This place is fast and have great customer service and always going above and beyond for it’s customers
Seems to offer great services. Storms don’t keep the power out. Keep up the good work
This company is a complete rip off they charge you $30 for paying your bill a day after it’s due date it also seems like I have to pay my bill every 2 weeks
Just a reminder of why Clay County is widely regarded as one of the trashiest counties in Florida. Their utility service is operated by people that live in this county so why be surprised
The service is good,but they overcharge customers,I just got a bill of $125 dollars and is still winter and there’s no pools or sprinklers
Everytime I have to call them I get someone who is so condescending to me and treats me like I’m a child and have no idea what I’m talking about. If I wanted to be treated that way I would have stayed in duval county with JEA… its not like clay utility’s prices are any better…
I got my 1st bill , yeah something not adding up I will not be paying these outrageous prices monthly , I don’t have much but plenty of common sense .
Learn that you are a PUBLIC building. Clowns.
3 months in a row, I’ve paid my bill on time and in full. 3 months in a row they’ve turn my water off for non-payment. Each time my wife calls, on the 3rd month we get an answer. They’re charging us a connection fee for there mistakes.
Wesley, our tech came out for a call we made concerning black water , it wasnt the city water, and we never would have realized it was our water softner if Wesley hadn’t been so involved and helping us track down the problem. He went way above the call of duty and save is a ton of stress we would have had!!!
I tried to report a broke water line to a Clay County Utilities employee who was in the neighborhood. He told me to call it in myself. They don’t do anything without a work order.
Had a great experience with CCUA. Had a leak at my meter and they came promptly to fix and you can’t even tell they were here. The staff from the office was very kind and appreciative. Thank you for your help.
No fault of mine but some how as soon as my wife leaves for basic, the way I/we have paid for the entire time with no info change, all of a sudden they can’t find or locate my acout and blame my bank not to mention the rude customer service and tone no matter what you are calling for from the staff just sad
I just got of the phone with Don from Clay Today as well as Rick Scott’s office and Sen Ron Desantis office where a story will result & a closer look into CCUA billing/payments will take place especially when a moratorium was issued on …
Sends threatening emails about turning your water off when you are just one day passed due. When you have a monopoly you obviously never have to be concerned with how much you suck. We have no other option but to work with these jerks. …
Horrible! We started service on March 25, its April 16th our FIRST BILL NOT DUE YET TILL APRIl 24th.. They turned our water off this am!! We have 3 children and a disabled vet & they didnt turn it back on till 5 mins till they closed… …
They charge you $75 for a tech to come out to turn your sprinklers on..your own system. What a rip off! Not to mention you are charged for making a payment via debit card online!
The technicians Chad and Larry that came out tonight because we have a major pipe leak by our house were great. they explained everything to us, and were very helpful. as soon as I called clay utility they were out at our house within 20 minutes. thank you both!
one of your service techs just blew through my neighborhood (the Retreat at 7:50 pm 1-2-2021) with a tail light out. The speed was way over the 15 mph posted and a danger to the young families who live here. Why so fast? Where is the responsibility?
I have lived in a few states and had utilities in all them. This is the first state that charges to pay your bill!! I’m disgusted that you charge to pay your bill! I’m sure you make enough money on the over charging for utilities! Why must …
This is the most water company I have ever dealt with. With their high base and tier pricing, they make JEA’s prices look dirt cheap in comparison. How is it that a municipal utility company is more expensive than a for-profit company. Disgusting…
How do you get a $30 dollar late fee for a $33 dollar bill? Shady. After the damage to our community from Irma it seems they would be just a tad bit understanding. They don’t even accept check by phone payments. Very backwoods Clay …
Absolutely trash service… never had the issues I have with Clay Utility Authority when JEA handled our water. Absolute garbage service. Can’t get simple requests correct and a travesty of an organization. Hopefully they get bought out.
Helped me get a discount when I had to drain and refill pool. The woman went out of her way to guide me in receiving as much money back as possible, which was quite sufficient. Returned all my calls, very nice and helpful. If posting …
I truly HATE this company! I think itsi ashame that this is the only company there is in clay county. It doesn’t matter if you pay your bill for years on time. If you have a returned check even if it is the Bank fault or due to no fault of …
Extremely helpful and friendly customer service. I had an issue trying to figure out how to shut my irrigation water line off and a rep by the name of Katie was able to instantly email me a map that marked the location.
$166 to change service to a new address. 17 years, never missed a single payment, and they’re going to charge me a $75 deposit, $30 new account fee, even though it’s NOT new account, and some other silliness that adds up to $166. These …
I don’t physically go. I always pay online. Their website is great.
Called to request for them to service the shut off valve outside our home. I was told they charge a $30 fee to do so. This is their equipment yet I am required to pay for a service they should be performing on a regular maintenance …
The workers in the field are great. The office staff is prejudice against customers. I call in to talk about a problem, and they determine that it’s not their problem before I can explain the full story. Their canned answer “Because the …
Highly dissatisfied with their service!! I called to have our service turned on for the new home. They switched over the water system with ease. The irrigation system requires an inspection. They only schedule appointments for the …
Do the phones not work at this place? Set up auto pay, but the bill is never deducted, website says auto pay is good to go, had to make an emergency payment via my banks routing number and account number, that could take 3 to 5 business …
I couldn’t be more disappointed in the service I received from the after hours communication to the billing call reps. I called the after hours number for help. I never received any help and fixed the problem long before Clay utility showed …
Wish y’all would fertilize those beautiful palms out front. That’s why they’re turning yellow. Their magnesium needs a boost. You can get spikes to put around the roots.
Notified by CCUA that our address was showing a steady high use of water. After thorough investigation, we discovered not one but two toilets were leaking. Both are the newer style with larger holes in the tank for “greater” flush and …
By far the worst public utility company in the US. They would rather turn your service off then work with you and keep your water on. Can we vote them out of our county?
Nobody living in my house and they charged me $550 for water usage….i didn’t have irrigation so it wasn’t any sprinklers, and i had 2 different plumbers go check everything and both said there was no leaks. I had them replace some …
Hurricane Ian is coming this week, tried to get my account extended until the 30th of September but “Dee Dee” is a heartless person who enjoys turning off customers water service. They got an employee to pretend to be a sheriff’s officer …