We are proud to offer durable home medical equipment to Southside Virginia and have stores located in Petersburg, Franklin and … See more
Read More| Friday | 9AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5:30PM |
| Tuesday | 9AM to 5:30PM |
| Wednesday | 9AM to 5:30PM |
| Thursday | 9AM to 5:30PM |
3333 S Crater Rd Ste 5, Petersburg, VA 23805
They had the product in stock I needed as well the employee David did a great job explaining how to use the equipment needed!
The moment I enter the facility, the staff conducted themselves in a professional and polite manner as always. Maranda explain in detail the machine functions and cleaning instructions. And she provided me with all the necessary …
Great service!!!!!!!
Very helpful.
quick and easy to work with
Very fast and efficient..
Very good service
VERY POLITE, COURTEOUS AND EXPLAINED EVERYTHING
Todd was excellent
Outstanding customer service.
In and out no problems.
Excellent service
Very friendly and cordial, helpful.
Pleasant experience with professional staff.
Great experience thanks to Liz.
Randy is very professional, respond and helpful.
You can always count on Clay medical for your delivery.
Best customer service !
Great people
Awesome experience. Libby rocks !!!
Great company. People are very helpful.
The service was excellent!
Great service!
Very thorough in details of the equipment and showing how to operate it.
Service! And understanding
Very professional delivery. Explained equipment and demonstrated use.
Very informative instruction for the use and care of the machine.
The people and service are great would recommend them
Delivery employee….great
Issues with sullpies….well it is what it is
Good technicians very knowledgeable about the product and service. Thanks
Very respectful and professional and very informative,
Great service….
They were very friendly. A nice place
Angel was very professional and efficient plus helpful with instructions and information
Excellent service. High quality equipment.
Thank you !
This company was very friendly and professional to work with.
They are so professional and take care of every patient!
Great attitude, awesome people skills, friendly and professional! Couldn’t ask for better!
Libby was great. She was thorough and very helpful.
David was awesome
Delivery were made in timely manner. Thanks Harry
great information show well how to use the machine and how to care for it and very patient explaining. thank you:
Didn’t know they have a large selection of everything you need for home health and they work with your insurance. Also noticed a large selection of nurse uniforms and accessories!
Great service by Liz. Explained everything I need to know and answered questions completely. Thank you
Wonderful service! Very nice store and kind helpful staff! Very satisfied.
Very pleasant and prompt. Very professional.
I was very well pleased
Thea is Very caring and Professional She is a credit to the company
Clay Home Medical offers great service. They have a kind and helpful staff.
Very timely and helpful. Daniel made sure we knew how to use the equipment.
Good service vety curtious and respectful
Not a bad experience could’ve been a little quicker but was still fairly quick. Thank u.
Clay Home Medical Staff is always pleasant and helpful with my CPAP orders.
Arrived on time. Friendly and professional. Delivered exactly what I needed.
A technician had to come look at my oxygen machine this morning. He checked everything out and said i needed the new bottom part of the machine.
Very professional staff especially Becky. I will now use the Franklin VA location for any future needs.
Helpful courteous staff. My delivery guy did well. Always nice
Lauren was very knowledgeable and answered all my questions and concerns.
I can always count on Clay Home Medical to fulfill my medical needs. I call when I need something and they deliver.
Excellent care. The lady I dealt with was awesome. Knew what she was talking about and was great with me.
Outstanding Service. Highly recommend. Daniel is an exceptional Technician that cares.
Clay Home Medical personnel was friendly and professional. Liz answered all my questions and explained my cpap machine.
Very helpful staff and timely delivery service. They did a wonderful job helping my grandma with her equipment needs.
Very professional and positive with my help and my question . All associates are professional .
Great company quality service always there when you need them wouldn’t have anyone else for my medical supplies thanks Clay Home Medical
Brandon was very courteous and professional. He explained things very thoroughly and made sure I understood everything
I have had nothing been great experiences and they are very help. The technicians are friendly and always on time.
Very informative and to the point. Angel was very good and taking her time and showing me to work everything.
Was treated with the utmost respect and service they delivered on time when I needed them and like I said they would very polite
The Vary first appointment just to get headgear was a mess up when the appt
Was Set it was setup for 100 in afternoon I show up at 100 to afternoon and was told their schedule was full for the afternoon. And I had missed my 1000 in the morning appointment. They don’t need your business they have more than they can handle now.
I have absolutely no complaints. Efficient, knowledgeable, professional, organized and extremely helpful. Wonderful job.
Todd the CPAP tech is very knowledgeable and helpful! Glad I went here!
First time in, very nice associate, fast and friendly service!
Thea was sweet, knowledgeable, and very concerned of my fear ok the clap machine. I appreciate her manner and the information she shared with me.
Really nice people. Daniel picked up my supplies and was very courteous. He was very thoughtful.
they have a great selection of supplies but will only sell nebulizer masks with a doctors order ? Order one from Amazon while I was standing in the store I guess I’m just use Amazon from now on.
I went in to pick up a Walker for one of our clients young lady was very nasty very cold in personal I have a Paid for the Walker CO payment I asked a receipt she said over there I’m the chair I will have your receipt In10 minutes I told …
Sean was very helpful and knowledgeable about my CPAP machine and made sure I understood everything
The tech was super great. Very polite and answered all of our questions. Did his job he came here to do quickly.
The gentleman that was here today did a great job, came upon some challenges but he got through them all. Appreciate him and Clay medical.
It is a pleasure to be thankful for the assistance that I receive from Thea Drayton my Respiratory Therapist.
Very professional and pleasant staff
Very clear and complete directions on the use of the cpap equipment. Todd was very courteous and professional.
Was treated wonderful… Things were explained well, in a way easy to understand.. Thanks for a good experience.
Nightmare to get ahold of anyone! Yes the respiratory therapist is great but getting in touch with the ONE person that handles supplies is crazy. Really would like to be reasonable staffing.
Tabitha was very nice and very informative!
Clay Home Medical staff are very knowledgeable, very easy going and ready to help. I highly recommend this company for CPAP supplies, Thank you Clay Home, Thank you for awesome support
I am both a RN and a disabled person, wanted to come in and look for a new shower chair, but hey you don’t do Sat hours so from Hopewell into Richmond I go. You need weekend hours for those of us who cant make it in on hours only convenient for you but rather for customers.
she was patient, well informed and very professional
Great customer service, Friendly staff. Fast service. Helped me understand the machine before taking it with me and ensured I understood to small amount of paperwork before signing.
We were in town from Nashville, visiting family here. One of my family members forgot their CPAP plug. I called Clay Home Medical and explained our problem. They then found a plug for the discontinued CPAP machine. The price was also what i found it for on amazon. Friendly staff and great service. Thank you.
Keep your paperwork !! Because they will surely come at you well after your equipment is yours to keep, threatening phone calls and threatening to show up with the police to get back the equipment …
Nurse Powell was knowledgeable and patient in her training me on the sleep apnea machine and mask. She made me feel comfortable and free to ask my questions.
Ms. Taylor, M
Was very professional and friendly. She went in detail to explain the features of the breast pump machine. Keep up the excellent work.
Daniel Andrews was very knowledgeable and professional but also caring and compassionate. He made the experience not be bad.
My cpap tech (Sean McCracken – sp?) was great. Professional, knowledgeable and friendly. Another great experience with Clay Home Medical.
Libby was very professional, friendly and a very good instructor.
The instruction were clear and I was able to use the CPAP machine the same night. (Clay Medical)
Staff was very helpful and courteous to me. Christine was my service technician and she explains everything that has to be done and gets what you need. I appreciate all of their help.
It is a refreshing experience to go into a business and see the same employees I saw there 2 years ago. This team of ladies work together to help everyone who comes in the store. They are cheerful, patient, knowledgeable about a huge number of products. Thanks for all your help, today.
Great Customer Service ! Loved Christina
Fast service, friendly technician
Everything done professionally.
Todd was excellent. He was patient and explained everything so well. Thank you.
Jillian is amazing to deal with. She is very friendly and explains everything you need to know in detail with cpap equipment.
Daniel is very professional and prompt with his delivery. At the initial delivery, he explained everything thoroughly and made sure I understood the use of the oxygen machine and canisters.
Very very nice AND Professional working People
Very thorough to make sure I understand the process and how the machine works.
Clay medical is a great origination to work with. Very prompt and courteous. Highly recommend.
I have no complaints with Clay Medical. They have always been friendly and courteous as well as being prompt and knowledgeable whenever I have any issues with my equipment. I appreciate their service.
Very informative!! Love this place. And Todd was a great service technician! Took his time to Make sure I knew everything that I needed to know about my new CPAP!
Teresa the Technician was very thorough and pleasant
Good service and well-informed about the equipment and how to use it.
The whole process of getting my CPAP machine was quick and easy.
Randy was extremely thorough explaining the setup of my device. He was so pleasant and patient. He was extremely knowledgeable about the device and made sure I didn’t have any unanswered questions. He made the fact that I needed this equipment more tolerable!!! Thanks Randy!!!
Bought 2 walkers from Margaret at Clay Medical. She was great. She helped with fixing the height of the walkers & putting the walker tennis balls on the back legs. She also answered a couple of questions for e about some other products. She then carried the walkers to my car. She is a very pleasant, nice & very helpful person.
Everyone was super friendly and very helpful! Liz was great! She showed me everything I needed to know about the medical product I was starting to use. She answered all my questions before I left and I felt comfortable with my product.
Picked up a new CPAP machine. Great experience, met with Sean, on appointment time and service was superior to anything I have had before. Explained everything about the new machine and helped put the sleep app o my phone.
A++++ I went here to pick up my mother’s medical supplies. They were very caring, friendly and helpful. I would definitely recommend them!
My appointment with Clay Home Medical in Petersburg was smooth as silk. The staff is very friendly and greeted me with a smile. Their enthusiasm and knowledge surpassed my expectations. Andrea took the time to be certain that I was …
Very disappointed. It was 1 error after another. It’s been 5 days. Still no Cpap. I spent 3 hours in round trips, back and forth. The machine they gave me had missing parts. I think it’s refurbished. Even the switch doesn’t turn on or off. …
I had a great experience with Lauren. She took her time and thoroughly answered all my questions and concerns. Thank you so much.
My rheumatologist ordered crutches for me; because I have arthritis and cannot walk without them properly. My old pair were a bit shorter for me and I was in extra pain bent over. These are perfect for being tall. …
Todd was wonderful from the being to the end. Explained showed the machine. He was excellent! The laughs were free. Very professional! Will be back!
The appt was for my husband Calvin Young, the associate, the presentation, and all was very professional, we are very pleased.
The lady that helped me was very sweet and kind
Great customer service and very friendly. The appointment went smoothly and plenty information provided when questions arose.
I, speaking to getting my CPAP, found my rep to be friendly , very thorough, and very knowledgeable. A genuinely good experience. Clay also handles my O2 supplies and equipment and I am pleased with that service also. …
Angel, my Respiratory Technician was very informative, professional, patient, and thorough. She answered all of my questions and elaborated to ensure I understood. Very pleasant experience. …
Great customer service and fast service…very friendly people
As an advocate for residents in Assisted Living, I was reaching out to Clay Home Medical for an urgent need for oxygen that was ordered last Friday. Today she ran out and had no extra tanks. I spoke to Joan on the phone and was told that …
The delivery was professional and respectful. When my items was set up everything was explained to me and my questions was answered professionally and respectfully. I recommend Clay Home Medical for your medical supplies need.
Jillian was so professional and smart on the product she was setting up for me I felt very confident taking my Cpap Machine home she was so so helpful going over everything all the people at Clay Medical Cpap had contact with do a superb …
Extremely nice people and very thorough. Explained everything and I have all my equipment.. very knowledgeable.. thank you and highly recommended..
Harry Walker delivers my oxygen supplies and is very professional and is always on time,you have to realize the effect covid has on supplies and adjust your needs accordingly.
The staff were very friendly and welcoming. Todd was knowledgeable and accommodating. His explanation of the product was not overwhelming. I had a very good experience.
The representatives in the store go out of their way to assist in your medical needs/wants. They know exactly what you need even if you cannot put it into words. They are genuinely good people that care and take their job serious.
Great job in taking my mother prescription and it the help of insurance the responds tome was great and thanks for show how it operates and let me pick out . Great job loves the Be Kind sign. Great place to get your medical supplies 👌 …
I would like to say that my whole experience with the company has been very professional and that all the employees, from the receptionist, Todd with the cpap part and Daniel with the oxygen part(other than having to wait on a portable …
Kudos to Jillian for her little training session. She demonstrated and explained all of the parts of my medical equipment and how to use each piece of the equipment. I am now using the equipment and I’m extremely satisfied with the therapy. …
I gave them a 4 because Tech did not wear PPE; no mask. This is for his benefit as well as mine. Other than that he was nice and very helpful. They took care of my problem right away and I was worried being the day before Christmas eve.
Fast, friendly, A+ service.
Highly recommend!
Clay Homes in Franklin ,Va was very professional. Rebecca was great. She was polite and patient. She also explained every detail to me. Rebecca made sure I understood everything about my ResMed machine and also gave me the same information to take home with me.Thanks.
Fast delivery. Good customer service.
Excellent customer care and professionalism. They were very helpful and making sure that I got the equipment that I wanted and needed.
Brandon was absolutely fabulous! He has great customer service skills and is very compassionate about his job. …
Tabatha was great and very knowledgeable about explaining the CPAP machine to me. She answered all my questions and concerns.
Holly was a wonderful person who explained everything about my CPAP machine and how to take care of it. She asked after each section if I had any questions.
I’ve been a customer of Clay Home Medical for over 10 years, I was happier before Adapt health took over. The folks working there at the Petersburg location are great and I’ve always been able to find what I need there.
The young lady that helped me was wonderful! She went out of her way to take care of every question I had and cover everything to do with the equipment I got.
Todd was great..he had everything set up & ready and even helped me download the app I needed on my phone. Tia, who I had the first time I was set up with a CPAP about a year ago was great as well 😊 Thanks Guys! Now let’s hope I can get used to it this time 🥰 …
You can never get anyone on the phone nor leave a message. There is no website to look at or place and order. This company is so said.
Clay Medical has always had the best customer service. I go there for my medical needs for my mom. They are amazing.
My appoint was on time and Miranda and all the staff were very friendly and professional.
First time ordering from them. Christine was smart, friendly and knowledgeable. She knew what she was doing and did all she could to be sure we had everything we needed. I don’t know of anyone who needs her services right now but if I ever do..I’ll certainly send them to her.
I had a great experience with Holly. She was very knowledgeable. I look forward to working with her in the future
My experience was great Daniel and Doug were great. The chair is great but customer service was outstanding. They took there time explained the chair gave me tricks to may chair better. They did not bring a chair throw it in apartment and …
Everybody there very considerate an helpful. They answer any an all questions you might have about the equipment.
Unfortunately I don’t know the young lady’s name but overall staff is very friendly very thoughtful very helpful and very polite and the only reason for four stars is because there’s always room for improvement
Had a excellent experience the worker was very polite explained everything to me perfectly
The gentleman who delivered was very kind and courteous. He was very knowledgeable about the Oxygen machines and how I should care for my wife in administering it to her. He was also sorry and sympathetic for her illness which really touched my heart. Hats off to him and blessings to him and his family.
I was treated very professionally and my order(s) is/are always correct and delivered in good time. 🙂 …
All of my questions and concerns were answered upon receiving my new cpap masks. Thank you Maranda for your help!!
Tabitha was very professional, explained everything I needed to know. Took her time, it was a pleasant experience. She’s an asset to Clay Home Medical
Lauren was great with explaining the features of the new CPap for me. I already have a machine and learning about the new one was good. It was a good refresher. Lauren was very professional & provided great updates.
I had a pleasant experience with getting ready to use the cpap machine. First time patient and a little apprehend about it. But going over it with the tech I felt very at ease with it.
I made two phone calls to your 800 number for an appointment today. The second lady treated me professionally and with a great deal of respect. The first woman didn’t treat me so well. As always, Todd was professional and very courteous and I enjoyed him waiting on me.
I was told my items were to be delivered on a Monday and I didn’t receive them until Wednesday. When I called to inquire about my status the representative couldn’t tell me any information and as I asked another question she disconnected …
My mom leg on her wheel chair would not go down . I called on Monday Feb 7 they advised they would try to have someone out that day as repair people had already been assigned thier jobs for the day. Tuesday I called back and left …
The worker that assisted me did an outstanding. Very knowledgeable and patient with me.
Once again Thea has been great . My machine isn’t logging my time correctly so she trouble shot I normally have great service when ever I need it I always get grade A care TIA always makes sure I have everything I need and how use it He …
I received outstanding service. Tabitha provided easy to understand instructions and then demonstrated the steps.
Maranda was very patient and informative with me being a new CPAP user. Thank you again!
I needed a Walker for the next day due thg o knee surgery. She processed the claim to the insurance company right away, and was able to pick my Walker that same day. I just did not think of the insurance process. Thank you again.
I had a pleasant experience picking up my new Cpap machine. The young lady who waited on me was prompt at my appt. time and greeted me with a smile ! She was very helpful in explaining the machine to me and also giving me some new information that will help me in using my equipment.Thank you Lauren B..
-K.Pegram
Every time I’ve called the service rep I spoke with was always courteous and kind. When I went to location I had the best interaction with Jillian. She made my visit so pleasant. She was very knowledgeable and took the time to explain everything to me. Thanks Jillian.
Maranda explained how to use and maintain the equipment. She was very knowledgeable and professional.
Excellent staff, Maranda is most knowledgeable and very efficient at her task. Keep up excellence!
The young lady was very personable in how she explained everything in very detail very well I guve her A five out of five
Joseph D Tyler
Tabitha was very knowledgeable about the questions a first time Cpap machine user would have. Very respectful and considerate.very very patient.
Very prompt once documentation was received by provider . The delivery technician communication was very good and prompt delivery . He set up and explained the equipment . Very polite and caring person . Thank you !! Anita G.
Lauren and your other staff members were awesome. I was frustrated because I had difficulty in finding the location due to road closures and was looking for AeroCare instead of Clay Home. Lauren explained in an understanding tone and …
I had an appointment with Teresa for a new sleep apnea machine today. She was wonderful, informative, knowledgeable, helpful, and friendly.
Maranda was absolutely wonderful. I have had a CPAP for over 15 years and she has been the first one to ever explain the CPAP machine the way she did. Everyone needs to be on her level! I mean just fantastic!!!
The CPAP machine is so much easier than I thought it would be! Shawn was verywas very, knowledgeable, and made it easy to become comfortable with the mask
David from Clay Home Medical n Petersburg, VA assisted me with my new CPAP machine. He was very professional and friendly. He definitely was a subject matter expert who knew everything about the CPAP equipment. David gave me a detailed …
My tech Maranda Guphon was amazing. She was patient in advising me on the use of my machine. She answered my questions and told me what to expect. She makes customer service look easy
Maranda the young lady showing me how to use my CPAP was very thorough and professional. I was very impressed. She took her time with me and even met with me on a Saturday, which was much more convenient for me, and I was very grateful and impressed
Miranda at Clay Home Medical was superb!! Her assistance with getting me fitted for headgear for my CPAP machine was impecable! She was totally dedicated to making sure I was properly fitted and happy with my new headgear! She was amazing!
Trying to get an appointment was hard. Continued to get passed to other agents by phone that said not my job. So bad that I went personally to Clay Home medical office, Petersburg VA. They got on the phone and tried. Petersburg agents …