Clay Platte Family Medicine Clinic provides personal care to patients throughout the Kansas City area at their Northland office location. See more
Read More| Friday | 8AM to 5PM |
| Saturday | 8AM to 1PM |
| Sunday | Closed |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
5501 NW 62nd Ter, Kansas City, MO 64151
After my doctor (Dr. McDonald) left the practice, I was sent to Dr. Ortiz for a medication refill. Instead of refilling it, Dr. Ortiz tried putting me on an SSRI, not because I needed it, but because, “I don’t prescribe x without also …
We are new patients and extremely satisfied with this clinic, staff and facilities excellent, beyond compare.
Great people!
Excellent
Worth the wait
Dr. Delaney is the best~
Professional, warm, friendly and considerate service.
Waiting to be called………………takes a long time! I think it need some improvement.
Such great doctors here!
Waiting an hour for a Dr. Bollinger to write a refill. 😵 🔫 …
Fast food medicine.
Nurse Practitioner Danielle Keith is an amazing provider!
Drs here are great and willing to go above and beyond to help their patients
The wait in this office is unacceptable. Last time I waited an hour in the waiting room, and an hour in the exam room.
On my first visit we were so treated very bad nurse and doctor was very mean feeling sad all we were there for was for help
Don’t let their valet park your car. Dude has sticky fingers and will take stuff.
Always a quick respond to your calls. Very professional staff! Always pleasant and caring of your needs.
Defiantly scam clinic specifically for self pay people , poor diagnosis with tons of bills from many labs that charges you the highest princess for everything that you don’t need ..
Afternoon appointments tend to run late but moble because they spend the quality time needed with people..
Horrible customer service experience..I was so disappointed with this place.I hope they terminate this lousy and lazy people they don’t need a job!!!!!!!!!
I’ve been going here for years and every visit is a excellent visit great Drs great staff
Could this place be any slower? I’ve never, ever experienced anywhere that has 15 people working the desk but they run 45 minutes to 1.5hrs behind. I’m furious!!
Insufficient parking, long wait times in the lobby and room waiting for a doctor. Staff is very pleasant.
Expected to wait at least an hour before you be abled to see a doctor.
I have been their patients for patient several years now and I am pretty happy with them and Dr. Delaney
I am literally, JUST now, been on the phone holding to make an appointment for 25 minutes. JUST to make an appointment. Does anyone work here? STILL HOLDING
They do not do proper harassment processes and allow their management to make decisions based on their personal beliefs. In my opinion, they have racist management.
Having an appointment time does not matter here. Get ready to spend 2 hours in the room not being treated or looked at.
Dr. Paul Joslin is outstanding. Personable, thorough, caring. Highly recommended.
Dr. McDonald is the best. He makes Appointments easy and quick and he ‘s so nice. 5 stars
Staff is great, wait times are outrageous… an hour in the waiting room and an hour in the doctors office and still haven’t seen my doctor.
I love going here. I see doctor Mc Donald and he’s awesome. I can also tell you the entire staff are s amazing
Great office. They have times available that most other offices do not. They also allow for calling in to ask questions without any problems.
Office staff is rude and unhelpful. We like the doctors there, but we are going to change because the office is not run well.
Always well cared for by Dr. Granger and nursing staff. Especially helpful with meds.
I’ve been going here for decades won’t be anymore waited in room for an hour stepped out and asked the nurse who put me in there is she coming to see me and she replied who ? So I went to the front desk to get my copay returned and got the …
I’ve been going here for 20+ years and I have no reason to change. Always very thorough with my health. Dr. Joslin is great.
Seems like they just want me to keep coming back. Don’t wanna help me look for serious results for my serious problem. Instead doc. recommends vitamins. Vitamins? Cool.. Local Pharmacist says they’re.. Shabby.. I’d rather just have a straightforward doc. Lamesauce.
My Dr. Meseyton is amazing. Very thorough, listens to me and works with me to provide all around support and guidance when I am sick or any medical issue.
Absolutely love going here. The doctors always seem to be listening to me and taking charge. They are concerned and caring. Always get the best service!!
I’ve been in waiting room for an hour, again. I will probably wait in patient room as well. Appointments should not take two to three hours. I thought the reason for making appointments was to avoid this.
Always been taken care of and works with my other Doctors. Dr. Arsenis is wonderful!
Been a patient for a long time and the entire staff is great. I have been with Dr. McDonald for 15+ years and I really trust his knowledge. I like all the doctors and staff I have seen.
I have never been in a doctors office that got me in as quickly as they do here. Both times that I have been in I waited only about 5 minutes before being called. It was refreshingly shocking.
clean, but terrible waiting time. patients are not a priority. no sense of urgency to attend to patients, would be much, much quicker to go to an urgent care.
Every time I come here the wait in lobby is ridiculous!!! I mean like 45 minutes to an hour and a half!!! Then when they call you back its another 25 minutes to an hour!! Every single time! For some reason they seem to think their time is more valuable than mine!
I wouldn’t go anywhere else. Thank you Heather Bollinger
Dr. Bollinger not friendly. I visited two weeks ago and have called multiple times for my lab results and have yet to have a return call, even though they promise one within 24 hours mon-friday.
Horrible, paid my bill over three months ago directly to Clay Platte and for some reason they sent it to collections. Called today and got the run around on the phone. They have lost me and my family with PREMIUM health insurance as clients cause they are very unorganized.
I love my Dr but the office does not seem to be well at all. It’s difficult to get someone to call you back if you need assistance, wait times are long. They are not customer oriented.
I left this practice because Dr. Ortiz failed to provide the appropriate exams for severe back pain. The neglect of which lead to multiple procedures and surgeries. Not only that but he failed to inform me of specific lab test results. DO NOT USE THIS PRACTICE!
I have never been to a doctors office with a more rude front desk staff than this place. …
I have been a patient for 10+ years. I am confident I receive the best care and the staff is professional and courteous. I have referred family and friends to Clay Platte.
Be prepared to wait forever. I always schedule apt 1st thing in the morning and generally wait, in a room, no less than 45 minutes. AND their billing is very skewed. They will throw in all sorts of billable items you don’t ask for, as well as bill for a 2nd apt if you ask for refills of a med at a physical.
Dont come here if you don’t have to. My grandma fell and we think she broke her arm. But after an hour wait she was told that she wouldn’t be seen for another 3 hours. They double book appointments and make people wait for far too long. My …
Appointment times are a joke here. Go ahead and call off the rest of the afternoon because you’ll be here for the next 2 to 3 hours. Based on the reviews this is a known problem and clearly management doesn’t care. I’ll update the review if the experience improves but for now just more waiting.
Just an observation of the front office staff today. Fridays and Mondays are always busiest. (Go figure… limited hours on Saturday and closed on Sunday) And in spite of the onslaught of same-day appt needs, sick crying children, loud …
If you make the unfortunate decision to not heed the warnings of these reviews you’re putting your life at risk. I can’t believe this place hasn’t been shut down. Because of their incompetence I had to drive myself to the ER over a UTI. I didn’t even realize my appointment was over, rushed and no care whatsoever.
Drs. are professional and friendly. I am extremely happy with their services and their communication with me as a patient. Dr. Chapman and Lori Tutton are my favorites!! The staff at the front desk is friendly as well. Thank you!
Patients of all ages. Dr. Ortiz & others fluent in Spanish. Dr.’s specialized in diabetes care are available. Doctors have evening & weekend appointments available. There is also valet parking! Doctors take a wide variety of insurance companies.
I’ve seen numerous doctors and have been happy with them all. Thier response time on results is the best I have ever experienced. You can also get an appt farely quickly if it doesn’t matter what doctor. Way better than Meritas across from Hyvee.
I’ve been seeing Dr. Kuennen for a few years now. He’s one of the best primary care physicians I’ve had. He’s professional, well versed and sincerely cares. He’s an asset to the clinic.
Do you like a sense of mystery along with your medical care? Is one-sided phone tag an Olympic sport for you? Do you like watching, astounded, as your doctor shows off for his intern instead of properly diagnosing you? …
I would go no where else. Clean, professional, courteous, knowledgeable staff . Complimentary vallet parking. They have it all. My particular Doctor, takes time with all my concerns and addresses them all . If I moved 100 miles away, I would not change Doctors .
As a practice (not speaking here of individual physicians) this place is hot mess. What a factory. Long waits in the waiting room and exam rooms. Heaven help you if you have to call them. Wait times on line can stretch into 45 minutes, …
The wait times at this place are beyond ridiculous. My husband sat in the waiting room for 40 minutes past his appointment time, then had to wait in the examination room for an hour before the doctor finally came in! And this wasn’t the …
Tell me… Is it appropriate to question a 3 year old about sexual abuse and swab them for stds for an infected hair follicle? All while saying it’s “standard procedure” then confirms its an infected hair and calls cps on the household for …
Incredibly unprofessional people answering the phone! I called to make an appointment and was greeted by one of the rudest females I’ve ever had the displeasure to talk to. She sounded very inconvenienced, even arrogant, and she would not let me talk. Needless to say, no appointment was scheduled — who hires these people?
This place is ridiculous. I was scheduled for a very simple reason at 4:15, i was placed in a room at 4:11 without any info, and i wasnt seen until 5:25. Once with a doctor my appointment lasted 10 minutes or less. Half the staff is nice and the other half are extremely rude.
One call and I’m reminded why I left for a different office. Honestly the worst.
i been with this clinec for over 10 years when they were nothing. now after i go throw hard time of divorce and my ex…. taking my money and not paying 25$ of co-pay when they know about it and told them to tell me if there is a balance …
My medications went missing while traveling in America and needed them replaced. I made an appointment and seen a doctor at this clinic only to be made to feel like a drug addict and then told to go to an ER to get them replaced. …
Do yourself a favor and find a different doctor office. They charge way too much and they over charge. I went to the dr. And got my yearly physical and then she asked me about my diabetes and that charged another dr fee $150 and then asked …
I have been going to see Dr. Ortiz for over twenty years. I can’t picture myself going any where else. Sure sometimes the wait can be a little long that’s because they make sure everyone is properly cared for and no is rushed out the door. And the staff some of the nicest people you will ever encounter.
WARNING- This review is for Dr. Sofia Ligard. DO NOT USE HER AS YOUR DOCTOR!
I’m not even sure how this woman received an MD to begin with. All she does is …
I have been here once. Loved my doctor. She didn’t play games or tell me try this and this . She looked me over and gave me meds that worked finally. I had a clogged up ear for a year in a half. tried many things nothing worked. I like my …
Once you get in the doctors are good. Expect to wait 1-3 hours with no explanation, or a warning every single visit. I left this evening after waiting an hour, I found a nurse who told me I’d be lucky to be seen in the upcoming 90 min either .
February 9, 2016… My visit with Dr. Chapman was awful. I won’t be back His behavior toward me was abhorrent. I felt bad for the med student who had to endure it (my opinion.) Here is what I’ve copied from my own fb page. Apparently I will …
Like the staff but the waits are always way longer. I check in online and am always in waiting room at least 20 min past appointment time. Once in a room get ready for another long wait. Make sure if you are visiting the Dr. Don’t plan anything else for that day.
I love Dr Kafka. My husband and I followed him from his office at Creekwood. We are not happy with Clay Platt however. My husband had Lab work on 9/25/14 and we are yet to get a call with the results. We also find the office to be to …
Always a pleasure to come and see my Dr. at Clay Platte Family Medical Building.
Not all doctors are created equal. I found the one here, after several tries, that works for me. And my family. Can the wait times be long? Yes. But I feel it’s worth it to get the best care. Thank you Dr. Delaney.
Love my doc, staff is friendly, doesn’t have long wait times
Currently, I’ve been waiting over an hour for my 930 appointment. There were at least 30 people in the waiting room at any given time, giving one the feeling that they were cattle… There is nothing personal about this practice. …
My doctor is legitimately the best doctor I’ve ever used. She gets me in quick, keeps our appointments, and gives me a no BS answer when I have a question. If she’s taking new patients, go with Dr. Meseyton.
Dr. Sophia Ligard was completely unprofessional, rude, and had no bedside manner. She didn’t treat my daughter with respect or kindness, and didn’t listen to any of her concerns. I would not recommend this provider to anyone. She is an embarrassment to Clay Platte Family Medicine.
Dr. Granger was recently noted as one of the leading family practice doctors in Kansas City. Our experience with him attest to this vote of confidence. We’ve heard several testimonials to the expertise and insight. I’d hesitate to say my health is not worth a wait…
There was a Caucasian PA assisting with bringing patients into the Covid19 Clinic, where I was redirected from my doctor app. I started with just a fever and diahrrea, but didnt have gas to keep idling my car outside waiting for a room. He …
This place is terrible! The staff is rude. They fraudulently charged me for services I did not receive. But the worst part was the chronic misdiagnosis.
Every time I’d go see Dr. Bollinger she would tell me I had some horrible …
I do not understand negative reviews. I have been a patient for 30 years – starting at previous location near NKC Hospital. I have always been treated professionally and promptly by all staff: Doctors, nurses, techs, lab staff, front desk personnel and valet driver. Highly recommended!
We really liked our doctor while there, but rarely got to see him due to his busy schedule. The waits were ridiculous – I’m talking more than an hour each time – and with a 1 year old it was getting to be too much. I also just pulled my …
I am very happy with Dr. McDonald as my general practitioner–great bedside manners–hes always cheerful and courteous; has been very generous with his time during visits and has tried to get to know me as a person (rather than a numbered …
Wait times are entirely too long and they seem to enjoy seeing how high they can make your bill before you leave. Went in for a routine visit with good insurance coverage and ended up with a 500 balance after insurance paid! Routine visits are free though my insurance so I have no clue how it got this high.
Be warned⚠️ if your doctor asked you a question regarding your health and you answer it you will be billed. And if you’re going in for Covid test even with insurance you will be billed. The prices need to be posted for everything they bill for! Walking in clay platte medical is like going shopping without knowing the prices🤯 …
I’ve been going to Clay Platte Medicine for several years now. Dr. Meseyton is the best. When I was experiencing severe depression and very close to killing myself. Dr. Meseyton caring and patient bedside manner got me over the hump and …
I started seeing Dr Kafka around the time the Dr. started his practice years ago. I’ve have not been very happy with my visits at Clay Platte, I know that the doctor is busy and I never feel like he is rushing me through. Dr Kafka takes the …
Don’t take on so many patients if you are not able to provide the best care possible, this is why people including me give you all a one star rating. They are terrible, they never update you on appointments for medications refills that you …
The service staff is professional and courteous. However my appointment with Dr Granger was totally unprofessional when I questioned him about why I was given a 8am appointment when his staff knew he was not coming into the office until …
Dr. Delany is our family doctor, and has been for the past 5 years. He’s very knowledgable and is great with the kids. He always takes his time and listens to what I am saying, like actually listens. I don’t feel like I have to go through …
I totally agree this place was great back in the day HOWEVER I went in today and diagnosed with covid but only got an antibiotic NOT covid vaccine!! Was told to come back in for a blood test that is crazy why wasn’t that done when I was in the office
I have been going here since 2001 for routine exams and very occasional other visits. In the last year, I have finally realized that I have never had a good experience here, with the exception that I do like my physician, Dr. Delaney. …
They take too long to electronically send my prescription to the pharmacy, which makes me late for work.
Staff would often fail to relay important voicemail messages to my physician
I can speak only for the treatment that I received from Dr. Thomas Chapman and his nursing staff. I waited over an hour for my appointment, when the doctor finally came in I expressed my frustration. He proceeded to fly off the handle, …
Had a great experience with Dr Bollinger. Was able to get in for an appointment rather quickly, filled out new patient forms and was seen almost immediately. No waiting excessively like others have stated. She requested bloodwork and I completed it right then and there, had my results within a few days. Very happy with Clay Platte!
My family and I have been going to Dr. McDonald for 8 years, I absolutely LOVE him! I have had some troubles with things getting back to the Dr. But they are doctors and very busy! My son is special needs and he has been with us on this …
The doctor I had (Dr. Meseyton) seemed nice enough when she came in to see me but once I started to tell her my health history and concerns she completely disregarded them and told me I needed to get lab work repeated (same exact tests) …
I’m rating this as high as an “It’s okay” because IF you get into one of the GOOD Doctors or Practitioners then you might be seen in a decent amount of time. My husband and I have been at this doctors office since 2001. My husband has …
I’d give it NEGATIVE 5 stars if possible—AVOID THIS PLACE!
The worst part: the staff seem incompetent when it comes to updated federal …
I love my doctor. I have seen him way before Clay-Platte even opened. However, besides the wait time, the triage nurses, for the most, are rude. Should not take over a week, or even 2 weeks to get a response back. Especially when it comes to medications that a patient is in need of.
My family has been going here since 1993, when a couple of the docs were with another practice. It has gotten quite large so wait times are a hassle, but we never have a problem getting an appointment with the doc of our choice. Dr. …
I’ve gone here for years because my doctor is great but the organization of this office is so bad. I’m the first appointment of the day and they are some how already running behind and I’ve been waiting for 40 min. I’m sure I’ll be sitting …
I went to see Dr. James McDonald 2 times for weight loss management. I sat in the chair next to the computer both times and never moved – never once got on the exam table. The first appointment, I waited an hour before he even came in the …
The docs are great. My family and I had been a patient there for more than 20 years. We ran into financial hardship. But kept the office abreast of our situation and paid when we could with what we could. The office staff put us on a black …
I have been a patient for about 18 years. I am now looking for a different Dr. While I have loved my doctor, Dr. Joslin, I am fed up with this practice. They have grown so big that they don’t know what they are doing. This has happened …
been a patient here for several years until today, I went in as a have several times before, but was refused care for the sinus infection because I refused to be treated as a covid 19 patient(even though I don’t have 1 sign or symptom of …
Dr. Scott Kuennen has cared for me for almost two decades now and I trust his skill, intelligence, and compassion for his patients completely. Every time we talk, he’s done his homework and is prepared to discuss the specifics of my visit …
Just before Xmas I had a need to have a sudden infection looked at, and was not able to see my regular Dr. I saw who was available and had a terrible experience. The nurse set up for him to possibly drain this painful lump. The doctor …
Tried to walk in on Saturday like you used to be able to do. 90% sure I have strep throat and just want a quick test and an antibiotic. They told me I had covid symptoms and would only set me a covid appointment in 2 days.
Went there due to being sick. Got a shot an some meds they said come back in 3 days if your not feeling better. Three days later I went back.
After doing this 7 times I gave up. They sent me to an ENT dr. …
Would give less than one star if i could. We got our infant vaccines (we had back to back 645pm for daughter and 7pm appointment for son) while the nurse was putting the bandaid on our daughters leg she stabbed me with the needle she had …
ALWAYS have to wait nearly 45 minutes to go to the waiting room for the doctor. Then, I have to wait another 30 minutes at least. This place has never been about the patients concerns. I have spoken up about this multiple times. I was told …
I just had my first issue with this practice in that I followed my Dr’s prompting regarding a medication change and now I’m being charged $40 more for an office visit. Expressing my frustration to the billing department was a waste of my …
My first appointment here was very through, but I had a medical student doing most of my exam instead of the actual doctor. Then I had a follow up appointment. Waited for about an hour in the waiting room and left. An appointment should be …
I love seeing Dr. Bollinger. She is kind and caring and always listens to my concerns and questions.
However, the wait time at the office is never less than 45 minutes if you go in …
My first review ever…of anything. 🙂
Our family loves this office! We primarily see Dr. McDonald, who is very personable, attentive and open-minded about alternative medicines. We have three young …
Dr.Bollinger is sooo great. I’ve been going here for about 5 years. Wait times have increased and are about an hour to see the doctor (she’s worth it) but the staff is always great and if you call the nurses the wait is long but I’ve always …
While the medical staff/doctors here are been helpful and had good bedside manner, the front desk and billings department are absolutely horrendous. Argumentative and uncooperative, I have tried to make payments before to no avail on …
Went with my boyfriend to this family practice to get a minor lump looked at and we spent over an HOUR AND A HALF waiting on the doctor and that was just in our personal room. Before we got taken to our room, we waited in the waiting room …
I am only giving 1 star because negative amounts are not available. This practice has horrible wait times well over an hour waiting room and another 30-60 minutes in dr room. Dr Ortiz is not compassionate and refuses to give any type of …
The wait in the waiting room is always 30-1hour, but they make sure you paid with in the first 10 minutes of arriving. The wait to see the doctor is usually 30-2hours and the visit is never over 20-30minutes, they don’t really take their …
Do not bother. If you’re sick, they can’t get you in. Physicals are booked very far out. It’s incredibly busy so they spend little time getting to know you as a patient. They’re quick to give x-rays, MRIs, blood draws, etc., instead of listening and diagnosing.
Well apparently I should have read the reviews before going here because others seem to have the same issues. I have great insurance (no co-pay for doc visits) and somehow I have a bill for $150. Then I realize they put a steroid injection …
This practice as a whole is blatantly disrespectful to their patients’ time. I have seen three different providers at this practice and every single provider regularly runs a bare minimum of 45 minutes behind schedule. For a visit that …
My Dr. Is excellent. I have not had any bad experiences with any of the staff ever. The operation itself is frustrating, long wait times . I bring a book and enjoy the coffee while I wait. But I have NO complaints with my Dr. or anyone else that works there. Also the people in the lab are very good at what they do.
Lori has always been a great doctor and gave me quick results and if I need medication the illness is gone quick when I see her. However, good lord the wait here is crazy sometimes. Usually check in takes all of 30+ minutes before you go to a room, even if you check in online then usually wait another 30+ to see the doctor.
My entire family goes to this group and has for many years. Yes, sometimes the wait is long but I know from working in a doctors office that this happens when the doctors take TIME with the patients which means their appointments often run …
I love Dr Meseyton, I’m glad she joined the practice. I HATE the practice. I’ve been a patient for 19 years. It USE TO BE a great operation. Once they moved into their OWN bldg it all changed! Seems it’s focused solely on $$$ and not …
I’ve been putting off doing this but it’s time to get it done. Originally this family practice was good, and my experiences there were positive. I only go to the doctor when I really need to and generally put it off until it gets to that …
The office and clinic managers know about all the concerns aired on here and just couldn’t care less to address any of them. Who is in charge or owns this office?! Step up and respond to some of these reviews! This isn’t a cafe or nail …
As I sit here in the office, 45 minutes after my scheduled appointment time, having been 15 minutes early for the 1st appointment of the day, I realize that nothing will change. I’ve been a patient here for nearly 3 years and have always …
I work at a competing clinic in the city, so keep in mind giving a good review here doesn’t help me in the slightest. But in all honesty, nothing, and I do really mean nothing would get me to switch to a different clinic short of this place …
I am a new patient and made an appointment a few weeks ago. It was originally scheduled for last Friday but they called me the day before to reschedule it to today at 11:15 am. I adjusted my schedule to be there by 11 am, having shown up …
Do NOT go here! They love to just pass you around from nurse to nurse without listening to you. They run test after test and send you home with no answers and expect you to just magically get better. Your dr won’t call you back if you leave …
Dr McDonald’s new Nurse at check in was very professional and nice…sept 15 2022..thanks…Mary
I have been going to Clay Platte Family Medicine since 2008. I cannot express how well I have been treated by them. Dr. Delaney is great, he listens to the patient, confers with them, keeps in touch with follow up calls from his nurse and …
I have been seeing Dr Ligard at CPFM for about 18 months. She has been very attentive and professional, as have the other staff here. Although I’m sure the clinic has busy times when patients have longer wait times, in my 4 visits I never …
Literally leaving this doctors office to get care at the VA. You know they are awful if a veteran would rather go to a VA hospital to get care than to go to Platte Clay Family Medicine. Seriously this place has a lower rating than a Taco …
I love this practice. Been going for 4 years. My only complaint is the wait time. This is the only physician’s office I have had over 1 hour waiting times. I try to make sure I have nothing else planned afterwards. …
I’ve been seeing Dr. Granger since he began practicing. He’s a wonderful doctor and I’m blessed to have him. I have never had any problem with any of his office staff. They are always professional and courteous. Doctors never know what …
I absolutely love this doctor’s office. If you schedule your appointment you may have a small wait time but nothing to bad. They are a great office and Dr.Kafka and Dr.Kinnon or great doctors. All these 1 stars seem a little dramatic to me.
Our family normally visits Dr. Meseyton however on a few other occasions we’ve had to see someone else in the practice. Yes, the wait is long sometimes (not all of the time) but the doctors here care. I’ve never had a problem receiving …
Dr. Delaney is a wonderful, honest and straight forward doctor. However, the staff at the front desk is often rude and moves very slow. You can have an appt at 9am, arrive 15min early like they ask and still not enter a room for another 30 …
I had minimal wait time to see Dr Bollinger. The staff are very friendly. The nurse, Megan was great at explaining the process and with asking questions. Dr Bollinger was very kind, friendly and efficient. If you are nervous about a female …
If I could give this place any lower rating I would. I only have 2 reasons why I go to this office. #1, they accept military insurance. #2, I adore Dr. Arsenis. She truly is amazing. I mean, let’s be honest, wait times are always a little …
I have sent a letter with my complaints to the administrator, the billing manager, and the assistant office manager. I hope to be able to report my concerns were taken seriously. One. Check in procedure is complicated and difficult for a …
There are a lot of 1 and 2 ratings for this practice and I am not surprised. My experiences fall in line with the 1 ratings. I had been seeing the same doctor for almost 20 years. When he moved into this practice, things started going …
I would give 0 stars if I could. I will be finding a new PCP after my most recent visit. No benefit in checking in online. Waited over 30 minutes to go back to the room then another 30 for the doctor. Then was rushed by nurse and Dr Tuton …
Dr. Bollinger is amazing and I highly recommend her. However, the staff at the front seems miserable and they’re always rude and stand-offish. If you don’t like your job, get a new one.
I was required to change insurance so I sought out a new PCP. I went here for my annual physical which is a preventative care. I had Dr. Delaney, who was pleasant overall and took some time to talk about past issues and concerns. …
I have been a patient with this clinic for 8 plus years. I needed paperwork for fmla for my work (which they charge 50$ for) and needed a 2 week extension for the paperwork. This was denied by Dr. Bollinger. She denied it because back in …
I have been going to Clay Platte Family Medicine for years. Yes the wait time can be long. HOWEVER Dr. McDonald is a great Dr., and knowledgeable. He takes the time needed with his patients. He is the best Dr. In the Northland that I know! Other great staff as well.
Despicable!! Dr. Heather Bollinger cut me off as a patient instead of having an ounce of empathy many years back. Since then, I’ve now received atleast 3 calls from Clay/Platte Family Medicine, just another yesterday, thinking I’m still a …
If I could give this place zero Stars I would. I have been here twice over different years and both times had the same experience of waiting forever only to have the doctor come in and rush through the exam not even really looking at you or …
I strongly suggest finding a different clinic. In the 2 years I was a patient at Clay Platte I only saw my actual doctor for scheduled physicals. It is so hard to schedule day-of appointments and I ended up having to take the first …
Wonderful caring empathetic Doctors and staff. Every visit has been a reassuring experience. We have nothing but appreciation and praise for the care we have received. We have been patients for 20+ years. The comprehensive and diagnostic …
Need a Rx refilled. I was told I had to come in to see the Dr. I told them my wife is in the middle of doing chemo plus, you know, there’s a pandemic going on and I didn’t think it was safe or necessary. They told me “there are no sick …
Be prepared to wait…and wait…and wait. My family’s average wait for an appointment is ~60 minutes from the time of checkin to the time that we see our PCP. Don’t get me wrong, we love our PCPs, but the wait has made us reconsider our …
This was once a great doctor’s office, ONCE> You will sit up to an hour AFTER you have been called back to your room and if you are lucky, you’ll talk to the doctor for all of five minutes. Changed doctors and the notes they entered into my …
I love clay platte family medical. I have never had issues with wait time or getting in same day, or at least within a few days. Everyone has always been very kind and helpful. Dr. Kafka is always quick and to the point, always willing to …
If you are looking around for a new doc, skip this place. Some of the doctors here are all right and nice enough, but I’ve noticed recently that they don’t seem to take me seriously. But that’s nothing compared to the office itself. They …
My wife was diagnosed with chronic a disease about 4 months ago, her doctor at clay platte was great at first and it so happened that she was a chronic disease specialist. After the feeding tube was removed the doctor was helping with pain …
Was a patient here since the beginning. 25 years. This place went from a caring and top notch practice to a churn and burn money maker with zero respect or accountability. I tore my shoulder lifting a heavy table and was seen by my normal …
I’ve been using them for a few years. The wait process has always been bad. I put up with it because I like the doctor. They changed systems and now the wait to check in was over 30 minutes. That’s before I get called back. The staff is …
I went here as a new patient to discuss my depression that I’ve had for the past 20 years. My company encouraged me to take a FMLA (time off) to improve my mental health. However, I needed to authorize a doctor to release my medical records …
I really like the practitioner that I saw at Clay Platte Family Medicine, which is why I put up with their foolishness for so long, but I can’t do it anymore. Every time I have visited, there are outlandishly long wait times with very rude …
Dr. Meseyton is great! Very thorough and has a great bedside manner.
I was referred by a friend who had a really great experience here, but I wish I had checked reviews because this was the worst time I’ve had with any office. I spent 2-3 hours of my day at each appointment no matter how early I booked and …
I’ve been going here since I was 14 years old. It used to be a great place and I’ve gone to the same doctor for almost 5 years. Now she passes me off to other doctors who don’t do their jobs or even read your chart. I was in a severe roll …
I have used this practice for many years. I used Dr Mcdonald and he was great. Ever since he left they are only looking for the $$$. I will be looking other places from now on.
Definitely accurate on their low rating and long wait time! I was a new patient and after my assessment with the nurse I waited over an hour for the doctor to come in the room. She never showed up and that’s when I walked out and told front …
Horrible customer service…if you don’t like your job find something else. I called to find out about paperwork I’m waiting for my insurance to allow me to take a certain medicine and the nurse was very rude ( I wasn’t the friendly person I …
Staff and Doctors are very good and professional. I feel the care I get here is very good, and my provider and nurses have always addressed my concerns. I’m very thankful.
I needed a new Primaryand a Dear Friend refered me to her Doctor. (Today, Oct. 3, 2022), was my first day.
I was Very Impressed
with Dr. Delany and his Staff…..
These doctors do not care about you. They all have way too many patients and the wait time is so long.
*12/7/22 edit to add: i am changing my rating to 2 stars and will no longer be using this facility. I paid a 270 dollar bill for LAB WORK and they lost my payment and are requesting proof that I paid it. Its right there in my bank …
Expect to be in the waiting room for an hour then wait in the room before seeing the Dr. Not set up for wheelchair in the rooms. And check your bill closely! They add extra charges for things not done. I’m sure it goes unnoticed for …
I had xrays done, those results were reported falsely. Last time I was seen there, nurse rushed my vitals and gave me a inaccurate blood pressure reading. I’m debating on finding a different primary, basically one that cares and dosent brush off the important things… that’s hard to find though.
It like being in a relationship good at first then one person makes the other personl feel unimportant 1. Wait time unacceptable 2 staff rude!!! Med ical staff went from 10 to zero they also have become …
Great place to get a family Dr. They do lab work, xrays, and are great with referrals.
I love dr Grainger! The parking is horrible. It’s always super packed which is a result of a poorly run office staff. The last straw was when the lab doesn’t follow the order of first come first serve. I was there yesterday and waited to …
Customer service is poor. The billing department doesn’t follow through with what they led me to believe, your 1:00pm appointment might get you in to see the doctor by 2:30 if you are lucky even if you are early for your appointment and their patient portal is horrible and never updated. I’d give them 0 stars if it was possible
They only care about making money. The Doctors are so over booked because they want to see more patients that they are able. The Doctors see dollar signs and have no care or concern for the patients time of waiting. As long as they get …
I thought I would give this place the benefit of the doubt. I don’t usually write bad reviews, but I have been extremely unhappy with this office and want to prevent a headache for someone else. My husband and I were both seen here. My …
I love Dr. Delaney, but the waiting times are absolutely absurd. I thought I was doing the smart thing and made the first appointment for the day. I arrived 15 minutes early, as they ask you to, but they did not open the doors until right …
All of the doctors, nurses and staff here have been wonderful for the past several years, I have very little to complain about. Occasionally wait times are longer than ideal but the Doctors are very thorough, I feel like you can’t have …